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Alawneh et al., 2013 - Google Patents

A proposed measurement scale for e-banking services quality in Jordan

Alawneh et al., 2013

Document ID
922073828689346938
Author
Alawneh A
Ai-Taani F
Ai-Azzam A
Al-Radaideh R
Publication year
Publication venue
2013 International Conference on Computer Applications Technology (ICCAT)

External Links

Snippet

Due to the rapid global growth in the information and communication technologies, many Jordanian banks have invested heavily to develop their e-banking services in a bid to transform these services from traditional to electronic. This study aims to propose a scale for …
Continue reading at ieeexplore.ieee.org (other versions)

Classifications

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    • G06Q30/00Commerce, e.g. shopping or e-commerce
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    • G06Q30/00Commerce, e.g. shopping or e-commerce
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