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Naqvi et al., 2023 - Google Patents

Application of AI in Hotel Management and its Benefits

Naqvi et al., 2023

View PDF
Document ID
8930055121451721770
Author
Naqvi G
Saddique M
Sarim M
Riyan S
Publication year
Publication venue
STATISTICS, COMPUTING AND INTERDISCIPLINARY RESEARCH

External Links

Snippet

The most recent technological trend that is being integrated into our daily life more and more is artificial intelligence. The hotel sector is researching how to use this technology in their operations as well. AI is currently being utilized for in-person customer service, data analysis …
Continue reading at scir.wum.edu.pk (PDF) (other versions)

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