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Gao et al., 2020 - Google Patents

Scouts: Improving the diagnosis process through domain-customized incident routing

Gao et al., 2020

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Document ID
5339482104783492288
Author
Gao J
Yaseen N
MacDavid R
Frujeri F
Liu V
Bianchini R
Aditya R
Wang X
Lee H
Maltz D
Yu M
Arzani B
Publication year
Publication venue
Proceedings of the Annual conference of the ACM Special Interest Group on Data Communication on the applications, technologies, architectures, and protocols for computer communication

External Links

Snippet

Incident routing is critical for maintaining service level objectives in the cloud: the time-to- diagnosis can increase by 10x due to mis-routings. Properly routing incidents is challenging because of the complexity of today's data center (DC) applications and their dependencies …
Continue reading at dl.acm.org (PDF) (other versions)

Classifications

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    • G06F11/34Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
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    • G06F11/0706Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
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    • HELECTRICITY
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    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/26Monitoring arrangements; Testing arrangements
    • H04L12/2602Monitoring arrangements

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