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Alam, 2017 - Google Patents

Submitted to

Alam, 2017

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Document ID
2414971356110717758
Author
Alam M
Publication year

External Links

Snippet

Today's corporate world is more focused on customer-centric organization and all business organizations tries to make a win-win relationship with their customer. Without customer satisfaction it is very difficult to be the not only a profitable organization but also a great …
Continue reading at www.academia.edu (PDF) (other versions)

Classifications

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