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Ng et al., 2010 - Google Patents

Maintaining ERP packaged software–a revelatory case study

Ng et al., 2010

View PDF
Document ID
2205647709813557075
Author
Ng C
Gable G
Publication year
Publication venue
Journal of Information Technology

External Links

Snippet

For many organizations, maintaining and upgrading enterprise resource planning (ERP) systems (large packaged application software) is often far more costly than the initial implementation. Systematic planning and knowledge of the fundamental maintenance …
Continue reading at eprints.qut.edu.au (PDF) (other versions)

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