Xiao Yan et al., 2004 - Google Patents
Online customer service: building e-loyalty in cyberspaceXiao Yan et al., 2004
View PDF- Document ID
- 1694771459708752627
- Author
- Xiao Yan L
- Ling Ming K
- Publication year
External Links
Snippet
Customer's loyalty is one of the biggest concerns by companies today. Most companies are trying to create and keep customer's loyalty. With the development of the Internet, more and more companies are finding new ways to do business. The concept of—e-loyalty “has been …
- 238000011160 research 0 abstract description 84
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