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Hill et al., 2006 - Google Patents

Beyond predictable workflows: Enhancing productivity in artful business processes

Hill et al., 2006

View PDF
Document ID
13789020963143641075
Author
Hill C
Yates R
Jones C
Kogan S
Publication year
Publication venue
IBM Systems journal

External Links

Snippet

Until now, the greatest productivity gains in business processes have been achieved by formalizing the processes into computer-managed workflows. However, many processes have not yielded to this approach, and in its stead, users have depended on ad hoc …
Continue reading at mirrors.meulie.net (PDF) (other versions)

Classifications

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