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Botta et al., 2011 - Google Patents

A customer service assurance platform for mobile broadband networks

Botta et al., 2011

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Document ID
13591163083279268709
Author
Botta A
Pescapè A
Guerrini C
Mangri M
Publication year
Publication venue
IEEE Communications Magazine

External Links

Snippet

In this article, we discuss trends, issues, requirements and solutions for customer service assurance (CSA) platforms for mobile broadband networks. We propose a distributed probe- based architecture called intelligent CSA (iCSA), and demonstrate how it is a key …
Continue reading at www.academia.edu (PDF) (other versions)

Classifications

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    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50—Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5003—Managing service level agreement [SLA] or interaction between SLA and quality of service [QoS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing packet switching networks
    • H04L43/08—Monitoring based on specific metrics
    • H04L43/0823—Errors
    • H04L43/0829—Packet loss
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    • H04L43/00—Arrangements for monitoring or testing packet switching networks
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    • H04L43/0823—Errors
    • H04L43/0847—Transmission error
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    • H04L43/0852—Delays
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    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50—Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5061—Customer care
    • H04L41/507—Filtering out customers affected by service problems
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    • H—ELECTRICITY
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    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/22—Arrangements for maintenance or administration or management of packet switching networks using GUI [Graphical User Interface]
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    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L47/00—Traffic regulation in packet switching networks

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