WO2019179898A1

WO2019179898A1 - Method for managing assistance to a person in response to the emission of an alarm

Info

Publication number: WO2019179898A1
Application number: PCT/EP2019/056597
Authority: WO
Inventors: Ferdinand ROUSSEAU
Original assignee: Hareau
Priority date: 2018-03-20
Filing date: 2019-03-15
Publication date: 2019-09-26
Also published as: FR3079381B1; US20210027610A1; EP3769504B1; US10970993B2; FR3079381A1; EP3769504A1

Abstract

The invention relates to a method for managing assistance to a person in response to the emission of an alarm, comprising: emission of an alarm (SOS) from a mobile device (EQ₀) of a first user (U₀) among a plurality of users (U_i); creation of a first bidirectional communication (COM_1) between the first device (EQ₀) and a given terminal (T₃) of the first set (ENS₁) of an assistant user; automatic generation of a plurality of first notifications (M₁) from a sub-set (ENS₂) of terminals (∑Ti) of the first set (ENS₁), each notification (M₁) comprising at least one datum identifying the assistant user (U₃); automatic generation a plurality of second notifications (M₂) from the second sub-set (ENS₂), each second notification (M₂) comprising a status relative to the processing of the alarm (SOS) by the assistant user (U₃).

Description

METHOD OF MANAGING THE ASSISTANCE OF A PERSON IN RESPONSE TO THE ISSUE OF AN ALERT

FIELD

The field of the invention relates to that devices allowing a person to obtain assistance from a community of users or a dedicated helpdesk. More particularly, the field of the invention relates to the fields of the management of assistance to a person who has requested assistance by issuing an SOS message from a mobile equipment.

STATE OF THE ART

There are methods for a group of individuals to provide assistance to a person who has requested help through mobile electronic equipment. Such systems exist, for example, to enable an elderly person to contact his or her home network to warn them of a danger.

This is the case for example methods for generating an alert to public or private assistance services to warn of the imminence of a danger or accident. Such a method is described in US2008214142. Such a system can be used from a mobile phone for example.

With the emergence of social networks and tools for defining services to communities, some support services can generate emergency messages to communities. This is the case of the systems described in documents US7574194 or even with a set of users in the neighborhood of the emergency call as described in document CN107071 160.

One of the major issues is to be able to improve the speed of action with a person in danger and to coordinate the assistance provided.

However, the current methods do not always make it possible to coordinate the assistance successively with the emission of the call. It can happen when an individual from the community solicited answers an emergency call, that the person contacted is unable to solve the problem. It is then necessary to relay the request for assistance by providing details or by addressing specific individuals.

The solution described in the document US7574194 proposes to increase the description of the situation encountered. But this situation can not always be well informed especially because this description requires a lucidity and a time that the person can not be able to provide given the situation of danger or accident.

There is therefore a need to define a solution for contacting a network of people who can help a person who has made an emergency call while providing enriched information on monitoring the assistance of a person.

SUMMARY OF THE INVENTION

The method of the invention solves the aforementioned problems.

According to a first aspect the invention relates to a method of managing assistance to a person in response to the issuance of an alert comprising:

^■ Issuing an SOS alert from a first user's first mobile device via a wireless interface to a first set of terminals of a plurality of users each having a call identifier the call identifiers being stored in a memory of the first mobile electronic equipment or remote equipment;

^■ Establishing a first bidirectional communication between the first device and a given terminal of the first set of a given user, called "user-assistant";

^■ Automatic generation of a plurality of first notifications to a subset of terminals of the first set, each of the first notifications comprising at least one data identifying the user-assistant;

^■ Automatic generation of a plurality of second notifications to the terminals of the second subset, every second notification comprising a status relating to the processing of the alert by the assistant user.

One advantage is to coordinate the assistance provided to an individual who has issued an SOS, including automatically informing other users of the community who received the SOS the status of the response provided by the user who answered the call SOS.

According to one embodiment, the transmission of the SOS alert is generated consecutively to at least one of the events of the following list:

^■ At least one pressure for a preset time on a control interface of the first device;

^■ A detection of an acceleration exceeding a predefined threshold, said acceleration being acquired from a accelerometer arranged in the first device;

^■ A detection of an acceleration sequence having a minimum similarity to an acceleration profile over a predefined period, said acceleration sequence being acquired from a accelerometer arranged in the first equipment.

One advantage is to generate SOS messages automatically when a case corresponding to a hazard or an accident is detected by the user equipment with at least one sensor.

According to one embodiment, the transmission of the SOS alert is generated from a low-speed communication protocol of GSM, GPRS, LTE-M or NB-IOT type. One advantage is to propose a method adapted to inexpensive equipment, simple and with a minimum of components.

According to one embodiment, the first bidirectional communication is established subsequent to the validation of an acceptance command on a given terminal of the user-assistant of the plurality of users. One advantage is to allow communication to be established in a simple gesture of acceptance such as a command on a user interface.

According to one embodiment, the first bidirectional communication is automatically established following a call request from the given terminal of the assistant user. An advantage is to automatically generate from the point of view of the distressed individual a response proposal from a user of the community.

According to one embodiment, the first bidirectional communication is automatically established following a call request from the first equipment following the receipt of a notification comprising information identifying the user-assistant who issued an acceptance command. One advantage is to allow the individual to select a help adapted to the situation for example by accepting or refusing in turn the response of a user.

According to one embodiment, the first notification is automatically transmitted following the establishment of the first bidirectional communication since:

^■ the first equipment, or;

^■ the given terminal having validated the acceptance or order;

^■ a data server having a user identification information of the second set.

According to one embodiment, the SOS alert includes information identifying the first user and a geographical position of the first device.

According to one embodiment, the first notification comprises a geographical position of the assistant user. One advantage is to keep other call tracking users informed of the response. In particular, the identity of the assistant user is communicated, which allows everyone not to generate parasitic calls at this time from the individual who issued the SOS.

According to one embodiment, the second notification includes a call duration and a resolution indicator. One advantage is to deliver as much information as possible to the community in order to get an idea of the situation and the assistance provided. Each element communicated allows everyone to get an opinion of the situation without generating unnecessary calls for information.

According to one embodiment, when the first bidirectional communication is interrupted, a request for establishment of a new communication is automatically initiated by the first device or the given terminal of the user-assistant. According to one embodiment, when no acceptance command has been established in a predefined period of time:

^■ a new SOS message is sent within the first set;

^■ a message is sent to a predefined call center.

One advantage is to provide a fallback solution to the first individual automatically when no acceptance command is spontaneously validated following the issuance of the first SOS.

According to one embodiment, the user-assistant can, from a predefined command, transmit a setpoint causing the establishment of a second bidirectional communication between the first user and a given second user. According to one embodiment, the assistant-user can, from a predefined command, initiate the establishment of a second bidirectional communication between the first user and a given second user. One advantage is to determine as quickly as possible the best solution to respond to SOS.

According to another aspect, the invention relates to a computer program product comprising a computer and a memory for implementing the method steps relating to the first device. The program includes program code instructions executed on a computer for carrying out the steps of the method of the invention relating to the first user equipment.

According to another aspect, the invention relates to a computer program product comprising a computer and a memory for implementing the steps of the method of the invention relating to a terminal establishing the first communication. The program includes program code instructions executed on a computer for carrying out the steps of the method of the invention relating to a terminal 13 establishing the first communication and / or the one transmitting the alert message. An advantage is to allow software to be downloaded remotely to mobile equipment in order to carry out the method of the invention.

According to another aspect, the invention relates to a mobile electronic equipment comprising a control interface comprising an actuator by means of which the generation of a command causes the transmission of an SOS message to a first set of users by means of a wireless communication interface, said equipment comprising means for:

^■ establish a first bidirectional communication with a given terminal of the first set of a given user, called "assistant user";

^■ automatically generate a plurality of first notifications to a subset of terminals of the first set, each of the first notifications comprising at least one data identifying the user-assistant;

^■ automatically generate a plurality of second notifications from the terminals of the second subset, each second notification comprises a relative status processing of warning the user assistant.

According to one embodiment, the first device comprises means for decoding the call identifier or the identity of the assistant user in order to automatically generate a notification to the other users, said notification comprising information relating to the identity of the user. the assistant user or his caller ID.

According to one embodiment, the equipment comprises means for implementing the steps of the method of the invention.

BRIEF DESCRIPTION OF THE FIGURES

Other characteristics and advantages of the invention will emerge on reading the detailed description which follows, with reference to the appended figures, which illustrate:

^■ Figure 1: an example of a message exchange pattern according to the method of the invention;

^■ Figure 2: a case representing an individual with equipment according to the invention having issued an SOS message to a community of users.

DESCRIPTION

Device

The invention relates to a device and a method. The device is referred to as mobile electronic equipment. It includes at least a computer, a memory, a control interface, a communication interface and a battery or power source. According to one embodiment, the communication interface is a 2G interface, GSM, GPRS, 3G, LTE-M, NB-IOT, Sigfox, LoRa, 5G. An interest is to define a low cost device for emitting an emergency signal. A low speed wireless link is sufficient to perform the minimum communication functions. However, the equipment of the invention may comprise a 4G or Wi-Fi broadband communication interface or any other wireless communication protocol.

According to one embodiment, the equipment of the invention is simplified, it comprises a minimum of components and functionalities. Indeed, the equipment of the invention allows, for example, an elderly person to emit, in case of emergency, an SOS signal to a community of people including friends, neighbors or family or any other other knowledge.

According to an exemplary embodiment, the control interface of the equipment of the invention is a button whose pressure for a predefined duration makes it possible to send an SOS message. The equipment EQo includes an audio interface comprising a microphone and a headphone output for delivering and transmitting an audio message by means of a communication supporting the voice. The equipment includes all radio elements for modulating, demodulating, decoding and encoding baseband frames of the radio signal.

According to one embodiment, the equipment EQo of the invention comprises at least one accelerometer. It may be, for example, a so-called "three-axis" accelerometer for delivering three acceleration measurements. The transmission of the SOS message can then be automatically triggered when at least one measured acceleration component exceeds a certain threshold. According to another example, the SOS message can be transmitted automatically when the measured acceleration is substantially close to a predefined acceleration profile. By way of example, an acceleration profile comprising a first acceleration phase corresponding to a fall of a person followed by a second phase of absence of acceleration may correspond to a fall of a person who has fainted. The calculator and the memory of the equipment EQo make it possible to exploit the data of the acceleration sensor. One advantage is to detect a suspicious immobilization of a person or a fall of a person.

A location system can also be used to provide a location, such as a GPS position. This data can be used to detect an abnormal path of an individual.

In another example, the equipment includes a gyroscope to improve the detection of curves related abnormal activity that may correspond to imminent danger or an accident.

When position or orientation or acceleration data is considered to be out of a normal scope, an SOS message may automatically be issued within the community. The computer is then able to perform comparison operations, correlation or any other calculation to determine a singularity of the parameters relative to the environment of the equipment EQo.

According to one embodiment, the equipment EQo comprises a temperature sensor. Detection of a temperature above a threshold makes it possible to automatically initiate the transmission of an SOS message to the subscriber community. This option provides assistance quickly in the event of a fire, for example.

According to one embodiment, the equipment if EQo leaves a predefined geographical area, the transmission of an SOS message can be automatically transmitted to the service user community. This event can be triggered by a georeferencing function, better known by the term "geofencing" in English terminology. The implementation of this function makes it possible to remotely monitor the position and movement of an object and / or a person and to take measurements, such as the automatic transmission of a message, if the position or the displacement deviates from certain values fixed in advance.

According to one embodiment, the equipment EQo is a simplified equipment comprising a single button. The control interface defined by the button is then preferably mechanical. Pressing for a given period of time, generates an SOS message to the community. The duration of pressing the button can be, for example, configured between 2s and 4s, for example for 3s. According to one embodiment, the equipment EQo comprises a battery, for example of lithium-ion type. Battery charging can be done by placing the EQO equipment on a mains powered base. According to an exemplary embodiment, it comprises a USB type socket or any other electrical connection for recharging a battery.

According to one embodiment, the equipment EQo is waterproof, that is to say "waterproof". It allows immersion in water to a depth of up to a few meters. According to one embodiment, the equipment EQo is provided with a humidity sensor or any type of sensor to deduce that the equipment EQo is in a liquid medium such as water. When the sensor detects a value greater than a predefined threshold indicating that the equipment EQo is in an aqueous medium, which can for example correspond to a fall in a pool, an automatic generation of an SOS message is sent to the community. users. The message sent may include information derived from the value measured by the sensor as "drowned equipment" to inform users about the context of the emergency broadcast.

According to one embodiment, the SOS message can be issued only when a dual condition is fulfilled. For example, the double condition may correspond to a water detection followed by an immobility of the EQO equipment. Any other event combination can be configured in the device to set the conditions for sending an SOS message.

Equipment configuration

The method of the invention allows an individual Uo to warn a plurality of users {Ui} ie [i; N] of imminent danger or an accident by means of the first equipment. The list of users is then defined beforehand. They are seen as subscribers to the service of the first individual Uo. According to one embodiment, the method of the invention comprises a configuration step. The configuration step has previously made it possible to define who is capable of receiving SOS messages, that is to say emergency messages, coming from the first individual Uo.

To this end, according to a first embodiment, the configuration can be performed directly on the equipment of the first individual Uo. It's about then define a particular address book by mentioning the emergency department subscriber numbers.

According to another embodiment, the configuration can be done by accessing a remote data server SERVo. An interest is to allow a remote configuration. In this case, the configuration can be performed from any connected computer station or mobile equipment with sufficient rights. The address book is then accessible online and can be modified when a user has read rights, and possibly changes to modify the list of users. Rights management can be achieved for example by means of a dedicated authentication server (not shown) or the same SERVo server. One advantage is that a person from the community of an individual Uo can set his address book. This scenario can occur when a child or small child of an individual sets the account for the individual.

According to one embodiment, the method of the invention takes into account rights management of the different users. For example, a user Ui may have the rights to edit new users and configure call priorities, including criteria to be taken into account, for example:

- priority transmission of an emergency message to a sub-community made up of people closest to the first individual;

- The transmission of an emergency message to the entire community in a second time, for example after a lapse of time elapsed, following the issuance of a first emergency message priority;

- taking into account at least one geographical position of the users in the generation of the SOS messages;

- prioritizing the transmission of emergency messages over time according to the geographical criterion,

- etc.

Generating an SOS

FIG. 1 represents an exemplary embodiment of a data exchange sequence according to the method of the invention. A first individual Uo comprising electronic equipment EQo of the invention emits an SOS alarm. This step is noted GEN_ALARM in Figure 1. It allows the transmission of an SOS message to a plurality of users of a service accessible via a terminal.

The equipment, noted here Ti, T2, T3, are each associated with a user denoted respectively U1, U2, U3. The terminals can be, for example, a smart phone, a tablet, a mobile phone or a dedicated communication equipment. The service can be for example accessible via an application or software.

The termination example is described below with 3 "subscriber users" serving an individual Uo. They are indifferently called a subscriber or a user. The invention also applies to a plurality of users subscribing to the service of an individual without a number limit. It is possible to set the number of subscriber-users by means of an interface, for example, the first EQo equipment or a Ti terminal or from a computer connected to a network with the necessary access rights. applicable.

When the first individual sends an SOS message, it is automatically transmitted to a plurality of terminals whose call identifiers are known either of the first equipment EQo or a SERVo server. For example, the call identifiers may be pre-stored in a memory of the first equipment EQo. During a configuration phase, the numbers may for example be stored in a directory of the first equipment EQo.

According to another embodiment, the equipment EQo sends an SOS message to a SERVo server which can access a preconfigured directory so as to automatically reissue as many SOS messages as users Ui have been previously configured. An advantage of this embodiment is to make the server directory SERVo accessible to at least one user U1, U2 or U3 so that it can modify, add or remove a person. An interest is to allow to configure the service for a close, for example, elderly.

Each terminal T1, T2, T3 addressed by the SOS message, if it is accessible from a communication network, receives the SOS message. This step is noted RECEPT_SOS in each terminal T1, T2 and T3. Each terminal T1, T2, T3 then generates an indicator to warn its user Ui, U2, U3 of the arrival of an emergency message. It can be a sound, visual or mechanical indicator such as a vibration or a combination of indicators. In the embodiment of FIG. 1, among the users U1, U2, U3, a user U3 accepts to answer the SOS message by validating an acceptance command denoted by CACC.

In the example of Figure 1, the user II3 first validates the receipt of the SOS emergency message indicating that he takes the call. A first bidirectional communication COM_1 between the terminal T3 and the first equipment EQo then starts.

Taking into account the geographical position

According to one embodiment, the geographical position of the first individual Uo is transmitted in the SOS message.

According to one embodiment, the GPS positions of the community are shared and the notifications are issued preferentially according to a temporal sequence dependent on the GPS positions of each user. A first emergency SOS message is sent to the nearest user geographically from the first individual Uo and so on until the last SOS message issued to the user furthest away from the individual.

The distance calculation can be performed between the retrieved position of the first individual Uo and the position of each user Ui.

According to one embodiment, the GPS positions are not necessarily shared and in this case a default address is chosen, for example the address of the place of work or the home of a user. The latter can be previously registered and / or shared. According to another embodiment, only the address defined by a user Ui is chosen. This option can be potentially recommended when a user does not want to share their current location.

According to one embodiment, the emergency messages are sent in cascade according to a predefined time interval between each transmission. According to another embodiment, the second emergency message Mo 'is issued when the first emergency message Mo has failed to establish a communication COM 1. According to one embodiment, if the geographic position of a user Ui is in an area defined as out of range, the emergency message Mo is not sent to the user in question. In another case, it is received, but it is not processed, that is to say that the terminal does not issue an indicator to the user to prevent the issuance of a SOS message. This makes it possible not to emit an emergency message or not to notify of its reception to a user located in a time zone too far from the first individual Uo, for example when he is on vacation.

Establishment of a communication

According to a first embodiment, when the validation of a CACC acceptance command for responding to the SOS message is activated, for example here by the terminal 13, a communication is automatically established between the first equipment EQo and the terminal 13.

According to a first example, the communication COM_1 is then initialized by the terminal T3. According to one embodiment, the call number of the first equipment EQo is inserted in the SOS message so that the analysis of the message makes it possible to extract the call number by means of a computer of the terminal T3. According to another example, the call number is retrieved in a memory of the terminal T3 or in the remote server SERVo from information identifying the first individual Uo. In the latter case, a data exchange can take place between the SERVO server and the terminal T3 prior to the establishment of the communication COM_1.

According to a second example, a response to the SOS message is sent by the terminal T3 in the form of a CACC message of acceptance to the SOS message. In this case, the communication COM_1 is automatically initiated by the equipment EQo to the terminal T3 having accepted the SOS message. If it is the EQO equipment that initiates the call, the establishment of the communication COM_1 may for example be previously subject to an acceptance of the individual Uo that validates the relevance of establishing a communication with a particular user. When a confirmation is expected by the individual Uo, according to one embodiment, within a predetermined period of time, a communication is in any case automatically initiated. This case makes it possible to treat cases of figs in which the individual Uo is not able to validate the identity of the user wishing to establish a communication COM_1.

According to one embodiment, the communication COM_1 established is an audio communication, such as a telephone communication between the first equipment EQo and the terminal Ï3. This communication makes it possible to make the first individual Uo converse with the third user U3.

FIG. 1 represents the start D_COM_1 of the establishment of the communication COM_1. The double arrow represents the two cases in which it is either the terminal T3 which instantiates the communication, or the equipment EQo.

The end of the communication is annotated F_COM_1. It can be engaged by one or other of the users Uo or U3. According to one embodiment, the end of the communication can be initiated automatically. This can be for example the case following an action of the first individual Uo or the third user U3 such as an acknowledgment of the incident as resolved or a transfer of the call to another user or any other action resulting from the called or the caller.

During the communication, the method of the invention can automatically generate notifications to other users. These notifications during COM_1 communication are noted GEN_NOTIF_1. Depending on the embodiment, or even the nature of the notifications, they can come from the first equipment EQo or terminal T3. In FIG. 1, a notification M1 is sent from the first equipment EQo to the terminals T1 and T2, that is to say the other terminals that have not established a communication, but whose users are likely to be interested. by the evolution of the call taking by the user U3. The GEN_NOTIF_1 block is also indicated in dashed line on the T3 terminal side in FIG. 1 in order to illustrate the possibility that the notifications may come from this terminal T3.

The {Mi} notifications can be sent by the EQo equipment or the T3 terminal, but also directly from a remote server, for example the SERVo server which made it possible to establish the sending of the emergency SOS message and / or the COM_1 communication.

According to one embodiment, certain notifications are automatically transmitted automatically to the terminals T1 and T2, others are issued consecutively to an action of the user Ih or the first individual U1.

In the example of FIG. 1, the first notification M1 comprises information indicating the identity of the user II3 to the other users U1, U2 who have not answered the emergency message Mo or who have answered after the user II3 . In an exemplary embodiment, the call number of the user II3 is also indicated in the notification M1.

In one embodiment, not shown, other notifications are sent to the users U1, U2, including a notification informing the status of the communication COM_1 from a list of statuses: {call taking; In progress ; end of communication, etc.}. According to another embodiment, the geographical position of the first individual Uo may be indicated in a notification or the geographical position of the third user U3.

An interest is to keep the community of subscribers informed so that they can obtain a minimum of information regarding the follow-up of the call by the third user U3.

According to another embodiment, the users U1, U2 of the community can receive notifications emitted by an action of the first individual Uo or the third user U3. The notifications may be text messages or images, they may also be pre-recorded notifications and proposed to either the first Uo individual or the third U3 user. For example, a prerecorded notification may be "CALL FOR A DOCTOR REQUIRED" or "MOVE A USER REQUIRED" or "CARDIAC ACCIDENT", etc.

Thus, a list of notifications can be presented during the communication COM_1 by means of an interactive interface proposed in the service. For example, the user U3 can, while talking to the first individual Uo, generate notifications depending on the case encountered.

End-of-Call Notification M2

The method of the invention comprises a step at the end of the COM_1 communication transmission of an M2 end of call notification for transmitting an alarm resolution status to others Ui, U2 users. It may be a "CLOSED INCIDENT" status with a description field to indicate how the incident was closed.

The end-of-call notification M2 may also include the duration of the communication COM_1.

According to one embodiment, the third user U3 can indicate to the other users that the incident is not closed. In this case, a person from the community can decide to initiate establishment of a communication with the first individual U0. If this is not the case, the method of the invention makes it possible to generate a new sending of SOS message to the community in case of failure of a first attempt at resolution by establishing a communication COM_1.

In a complementary embodiment, the user U3 has, in addition, the possibility of selecting a status proposed by its interface or of defining it itself according to the embodiment.

According to one embodiment, the first individual U0 can also generate an M3 notification to the community indicating that the problem is solved or that it has evolved or remains unresolved. This step is noted GEN_NOTIF_3 in FIG.

When the status is not closed and COM_1 communication is completed, a second SOS message can be automatically re-transmitted to other recipients Ui and U2 so that another user can answer the emergency call issued by the first individual.

According to another embodiment, the third user U3 can indicate the identity of a user U2 to be joined in priority during the call COM_1 or at the time of ending the call COM_1 of which is in a notification of the type M1 (issued during call COM_1) or type M2 (sent after call COM_1)

In another embodiment, the third user U3 may generate a notification to establish a new communication between him and the first individual. This case can occur when the first COM_1 communication has been interrupted, for example, as a result of a problem related to a network coverage deficit or a battery problem or to any other problem that has caused the communication to be suspended. COM_1. The third user U3 can therefore first request a call to the first EQo device before a new SOS alarm is re-transmitted by the latter.

According to one embodiment, the user Ih can directly activate a call to an emergency center such as the SAMU, a police or fire department or any other public or private service to provide a support service. 'emergency. Such a service can be provided by means of a centralized SERV1 call server. It can also activate a command to link such a service with the first individual Uo.

FIG. 2 represents an individual Uo comprising a device of the invention EQo and having sent an emergency message SOS to a user community U1, U2, U3.

A SERVo server is shown in FIG. 2. The SERVo server comprises data relating to each user U1, U2, U3 such as the call numbers and the identifiers of each user. The SERVo server is used, in this case, to receive the SOS message of the first individual Uo and to re-send to the subscriber community of the first individual Uo. In the latter, the SERVo server can be the server centralizing the exchanges within the user community with the first individual Uo and the assistant user U3. According to an alternative, the data are hosted in a cloud, also called "cloud" in the English terminology, that is to say on a plurality of remote data servers.

A SERV1 server is represented, it corresponds in this case to a server of a call center, for example an emergency call center. When a user can not solve the problem, a transfer of the call to a hotline is initiated.

The invention thus makes it possible to improve the coordination of the assistance provided to a person having solicited a community of users having subscribed to a help desk with the latter. One advantage is to keep the whole community informed about the evolution of assistance when a user has contacted the person in distress. One advantage is to promote the speed of dissemination of information within the community, for example to coordinate actions in parallel. Another advantage is to reduce the number of exchanges between users by a system of instantaneous distribution that allows to pool a summary of the assistance provided.

An advantage of the present invention is therefore to allow different types of notifications to be processed. This allows a more appropriate treatment for each case of alerting.

A first type of notification can be automatically generated from one of the terminals, EQo or Ï3, using the information related to the communication established between the two terminals. Thus, the notifications can be triggered automatically from events related to the communication session. For example, the establishment of the communication, the breaking of the communication, the establishment of a conference mode can be events contributing to automatically generate notifications issued by one of the two terminals to the whole or sub-group. all the terminals of the other users who have not established communication with the user Uo. These notifications correspond to notifications generated from events related to the communication, they can be, for example, called "communication notifications".

A second type of notification can be automatically generated from one of the terminals by using the information related to a digital data item generated from one of the terminals, preferably the terminal T3 of the assistant user U3. Indeed, the latter is more likely to generate notifications to other users to activate a help scenario or reassure other users of the processing of the alert.

Considering the case where the assistant user U3 issues the notifications, a similar case could be described considering that the notifications are sent from the terminal of the transmitter Uo. Thus, the notifications can be triggered following the action of the user-assistant U3 during the communication. Alternatively or jointly, they can be generated automatically depending on the occurrence of certain events from the terminal T3.

In this case, it is the status of the alert processing as such that is the source of the notifications issued and not the status of the communication. These notifications correspond to notifications generated from events related to the data exchanged, they can be by example called "alert processing notifications". These notifications are issued to other users in the community. They can be, for example, generated from a digital icon accessible from the interface of a terminal. Some notifications can, indeed, be prerecorded and be triggered successively to the action of the user Us.

For example, the method of the invention allows the generation of a treatment indicator qualifying the importance of the alert, an indicator suggesting the call of a physician, an indicator suggesting a rapid intervention on the place of presence of the user Uo, a resolution indicator or an indicator suggesting the establishment of a communication between the user Uo and another user-assistant of the community, Ui, U2, in the case of example described above. Other notifications can be made.

Thus, it is understood that the method of the invention makes it possible to propose a preferred solution in a first step, the establishment of a communication between the first responder to an SOS and its issuer. Second, it defines the qualification of the alert status and its follow-up within a community of users. The invention therefore dispenses with a solution in which priority levels must be defined beforehand within a community and it eliminates a solution in which third-party equipment organizes communications between the SOS transmitter. and a user-assistant. Indeed, these predefined priority levels can not be adapted to a particular treatment of the alert for not being able to have information related to a status of treatment of the alert, its level of importance, its qualification or still an action to be carried out quickly within the community.

Claims

1. A method of managing assistance to a person in response to issuing an alert comprising:

^■ Transmission of an alert (SOS) from a first user's mobile device (EQo) (Uo) via a wireless interface to a first set (ENSi) of terminals (åTi) a plurality of users (Ui) each having a call identifier (IDi), the call identifiers (IDi) being stored in a memory of the first mobile electronic equipment (EQo) or of a remote device (SERVo );

^■ Establishing a two-way communication (COM_1) between the first device (EQo) and a given terminal (T3) of the first set (ENS1) of a given user (II3), called "user-assistant";

^■ Automatic generation of a plurality of first notifications (M1) from a subset (ENS2) of terminals (åTi) of the first set (ENS1), each of the first notifications (M1) comprising at least one data item identifying the user-assistant (Us);

^■ Automatic generation of a plurality of second notifications (M2) to the terminals of the second subset (ENS2), each second notification (M2) comprising a status relating to the processing of the alert (SOS) by the assistant user (U3).

2. Method according to claim 1, characterized in that the emission of the SOS alert is generated consecutively to at least one of the events of the following list:

^■ At least one pressure for a preset time on a control interface of the first device (EQo);

^■ A detection of an acceleration exceeding a predefined threshold, said acceleration being acquired from an accelerometer arranged within the first equipment (EQo); ^■ A detection of an acceleration sequence having a minimum similarity to an acceleration profile over a predefined period, said acceleration sequence being acquired from a accelerometer arranged in the first equipment (EQO).

3. Method according to any one of claims 1 to 2, characterized in that the emission of the SOS alert is generated from a low-speed communication protocol type GSM, GPRS, LTE-M or NB - IOT.

4. Method according to any one of claims 1 to 3, characterized in that the first bidirectional communication (COM_1) is established subsequent to the validation of an acceptance command (CACC) on a given terminal (T3) of a user of the plurality of users (Ui).

5. Method according to one of claims 1 to 4, characterized in that the first bidirectional communication (COM_1) is automatically established consecutively:

^■ either a call request from the given terminal (T3) of the assistant user (U3);

^■ either to a call request from the first equipment (EQO) following the reception of a notification including information identifying the assistant user (U3) having issued an acceptance command.

6. Method according to one of claims 1 to 5, characterized in that the first notification (M1) is automatically transmitted following the establishment of the first bidirectional communication (COM_1) since:

^■ the first equipment (EQo), or;

^■ the given terminal (T3) that has completed the acceptance or order;

^■ a data server (servo) having a user identification information of the second set (SET2).

7. Method according to any one of claims 1 to 6, characterized in that:

^■ SOS alert includes information identifying the first user (Uo) and a geographic position of the first equipment (EQO) and / or;

^■ the first notification (Mi) comprises a geographic position of the user assistant (Ih) and / or;

^■ the second notification (M2) has a call duration and resolution indicator.

8. Method according to any one of claims 1 to 7, characterized in that when no acceptance command (CACC) has been established in a predefined period of time (TACC):

^■ a new SOS message is sent within the first set (ENS1);

^■ a message is sent to a predefined call center (SERV1).

9. Method according to any one of claims 1 to 8, characterized in that the given user (U3) can, from a predefined command, transmit a setpoint leading to the establishment of a second bidirectional communication (COM_2 ) between the first user (Uo) and a second given user (U2, U1).

A computer program product comprising a computer and a memory for carrying out the method steps of any one of claims 1 to 9 relating to the first equipment (EQo).

1 1. Computer program product comprising a computer and a memory for implementing the method steps of any one of claims 1 to 9 relating to a terminal (T3) establishing the first communication (COM_1).

12. Mobile electronic equipment (EQo) having a control interface comprising an actuator by which the generation of a command causes the transmission of an SOS message to a first set of users (ENSi) by means of a wireless communication interface, said equipment (EQo) comprising means for:

■ establish a first bidirectional communication (COM_1) with a given terminal (T3) of the first set (ENS1) of a given user (U3), called "assistant user";

^■ automatically generating a plurality of first notifications (M1) to a sub-assembly (ENS2) terminals (ATI) of the first assembly (ENS1), each of the first notifications (M1) comprising at least data identifying the user- assistant (Us);

^■ automatically generate a plurality of second notifications (M2) to the terminals of the second subset (ENS2), each second notification (M2) having a relative status processing of the alert (SOS) by the user assistant (U3 ).