WO2018212315A1 - Baggage management system - Google Patents

Abstract

A baggage management system having a passenger information management device, a departure location reader terminal, a check-in location reader terminal, and a delivery processing device. When the check-in location reader terminal acquires at least a portion of user management information, arrival information indicating the arrival at the check-in location of an individual (or a group to which the individual belongs) corresponding to the acquired user management information is transmitted to the passenger information management device. When the passenger information management device acquires the arrival information, an instruction is transmitted to the delivery processing device to deliver baggage belonging to the individual (or the group to which the individual belongs) corresponding to the user management information acquired by the check-in location reader terminal to a specific location, a specific person, the individual corresponding to the user management information acquired by the check-in location reader terminal, or the group to which the individual belongs.

Description

Baggage management system

The present invention relates to a system for managing baggage widely, and more specifically to a management system for individually managing passengers (users) who use airports, hotels, event venues, etc. and their baggage.

Fig. 9 shows the simplest form of movement of a conventional passenger group. In FIG. 9, as an example, a passenger group 920 that departs from an accommodation (such as a hotel or an athlete village) and goes to a facility that requires check-in, such as an airport or another accommodation, boarded a bus 931 for a person 921. In some cases, the baggage including the baggage is moved and transported to the delivery vehicle 932 and is separately sent to a facility 941 such as an airport. Here, the check-in procedure is performed at the counters 951 to 953 of each airline company (each carrier) for the first time when people (boarding on the bus 931) and baggage (transported by the delivery vehicle 932) arrive at the airport 941 facility 941. It can be carried out.

In such a movement mode, there were many cases that a big trouble occurred especially at the time of a competition or event where one or more organizations gathered in one place. As an example, in an international sporting event where teams from different countries meet together, (1) it is easy to concentrate on returning home, so the check-in counter at the nearest airport is likely to be crowded, (2) equipment of each organization, etc. It takes a long time to deliver the luggage because there is a lot of luggage, (3) In addition, the roads near the airport tend to be congested. (4) General users (individuals, etc.) are involved in the airport. If you get more confused, your flight will be delayed.

On the other hand, various baggage management systems have been proposed from the viewpoint of improving passenger convenience and security. For example, there has been proposed a system service in which baggage is directly accepted and loaded on a boarding flight without bringing baggage to an airport check-in counter while ensuring safety (Patent Document 1).

In addition, an air baggage management system has been proposed that improves both passenger convenience and security (Patent Document 2).

Japanese Unexamined Patent Publication No. 2004-359027 Japanese Unexamined Patent Publication No. 2005-289634

However, in the conventional baggage system, although convenience and safety are improved for handling the baggage of individual passengers, the handling of the group passengers and their baggage as illustrated in FIG. 9 are unsolved. There are challenges. In particular, if not only the linkage management between the package information and the owner information but also the linkage management with the group information can be successfully performed, these conveniences should be further improved.

Furthermore, with regard to baggage check-in for group passengers, it is expected that the convenience of collation and other improvements will be improved, and further system improvements will be made that can flexibly deal with situations specific to group passengers.

Therefore, a baggage management system according to an embodiment of the present invention is:
An information management device that records user management information that can identify individuals belonging to an organization;
A departure point leader terminal provided at a departure point and capable of acquiring all or part of the user management information;
A check-in base reader terminal provided at a check-in base and capable of acquiring all or part of the user management information;
A delivery processing device capable of obtaining delivery instructions;
When the check-in base leader terminal acquires all or a part of the user management information, the arrival corresponding to the acquired user management information or the group to which the individual belongs has arrived at the check-in base Sending information to the information management device;
When the information management device acquires the arrival information, the information management device specifies a baggage belonging to an individual corresponding to all or part of the user management information acquired by the check-in base leader terminal or the organization to which the individual belongs. A delivery instruction to deliver to any one of a place, a specific person, an individual corresponding to the user management information acquired by the check-in base leader terminal, or an organization to which the individual belongs is transmitted to the delivery processing device. Has been.

According to the baggage management system and the like according to an embodiment of the present invention, it is possible to provide a baggage management system with improved convenience, convenience, and safety for not only individual passenger baggage but also group passenger baggage. Play.

It is explanatory drawing explaining the example of a variation of the whole structure of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the external appearance structure of the information processing apparatus in the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the functional block of the information processing apparatus in the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of an operation | movement scene of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of a screen of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of a slip output in the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of an operation | movement scene of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the business whole flow concept in the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the operation example of the baggage management system concerning one Embodiment of this invention. It is a flowchart explaining the detailed operation example of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of a data table managed with the information management server of the baggage management system concerning one Embodiment of this invention. It is explanatory drawing explaining the example of movement forms, such as the conventional passenger group.

A baggage management system according to an embodiment of the present invention will be described in detail with reference to the drawings.
In the present embodiment, “baggage” mainly refers to checked baggage when there are baggage that passengers bring into the plane such as airplanes and other checked baggage. In other words, it means baggage that does not require or can be checked in separately from the passenger. In the above, when referring to baggage brought into the cabin, it shall be clearly stated as “carry-on baggage” or the like. “Luggage” is used when baggage, carry-on baggage and other luggage are not particularly distinguished.

FIG. 1 shows an overall configuration example of a baggage management system including an information processing apparatus according to an embodiment of the present invention. As shown in FIG. 1, the baggage management system 10 includes, as a typical configuration, an information management server 11 (an example of an information management device), a leader terminal device, and information terminals prepared at each site. Has been. As shown in FIG. 1, the information management server 11 and various terminals are connected so as to be able to communicate with each other via public lines such as dedicated lines or the Internet (wired lines 16a, 16b, 17a, 17b, 18, 19). Has been.
The leader terminal device is passenger information, group information and / or itinerary information (the present invention is not limited to these, but in the itinerary information, for example, the first day is staying at the A hotel and the second day is the B hotel. Includes an accommodation schedule such as accommodation and travel schedule information). In the figure, for example, portable information terminals or tablet terminals 12a and 13a and dedicated reader terminals 12b and 13b are shown. Hereinafter, these terminal devices may be referred to as “reader terminals” or “reading devices (scanners)”.
Information terminals are prepared at each site. As information terminals, PCs 14a and 14b and portable information terminals or tablet terminals 15 are shown as examples in the figure. Hereinafter, these information terminals may be referred to as “information processing apparatuses” or “terminals”.
Further, the line may be wired or wireless, and in the case of wireless, for example, the reader terminals 12a and 13a, the portable information terminal or the tablet terminal 15 are wirelessly connected via a base station or a wireless router (not shown). It may be connected to the information management server 11 via the line 19 and further connected to the information management server 11 via the line 18 (the same applies to other leader terminals and information processing apparatuses).
In the baggage management system according to the embodiment of the present invention, the PCs 14a and 14b (which are information processing devices installed at the arrival base as described later) may not be included as essential components (that is, It can be omitted). The number of portable information terminals or tablet terminals 15 (as will be described later, which is a baggage carrier terminal at the arrival point) is not limited to one as shown in the figure, but may be plural.

In addition, mobile phones, portable information terminals, and tablets at the time of filing of the present application often have processing capabilities comparable to PCs (communication processing speed, image processing capability, etc.), and should be said to be small computers. is there.

A program or software necessary for carrying out the present invention is normally installed or stored in an HDD or SSD in a storage unit of a portable information terminal or PC, and a memory in the storage unit is executed as necessary when the program or software is executed. Are read as all or a part of the software modules, and are executed by the CPU.

Further, it is not always necessary to execute the calculation in a central processing unit such as a CPU, and an auxiliary arithmetic unit such as a digital signal processor (DSP) (not shown) can be used.

Also, the hardware configuration of the information management server 11 can basically adopt a PC. Although the present invention is not limited to this, the information management server 11 can process large-scale data by operating a plurality of PCs in parallel when raising the hardware specifications as necessary. A suitable configuration can also be taken.

In FIG. 1, the reader terminals 12a, 12b, 13a, and 13b according to the embodiment of the present invention read information for identifying personal / organization information that is a part of passenger information from the identification media 101a and 101b. It is configured as follows. The identification media 101a and 101b indicate whether all or part of a two-dimensional code such as an ID chip such as an RFID chip, such as a barcode or a QR code, is incorporated. In another embodiment, an information processing apparatus 101c such as a tablet terminal having a built-in communication module capable of transmitting at least part of passenger information and / or a display capable of displaying at least part of passenger information. Read at least a portion of the passenger information. Hereinafter, for convenience of explanation, the description will be made assuming that at least part of the passenger information is read from the identification medium.
Further, the leader terminals 12a, 12b, 13a, and 13b can also read, for example, passenger information including a departure flight name and check-in information including a scheduled check-in time for a facility as other information of the passenger information. In addition, the reader terminals 12a, 12b, 13a, and 13b may include input means (for example, keyboard means and pointing means) that can input these pieces of information. Such information may be recorded on media 102a and 102b different from the identification media 101a and 101b.
Alternatively, as other information of the passenger information, when the passenger information is the passenger information including the departure flight name and the check-in information including the scheduled check-in time to the facility, or the passenger is a player belonging to a sports organization, You may include the country you belong to, the name of the participating competition, the team name, the movement schedule, etc. Other information of the passenger information may be registered in the information management server 11 in advance as master data (user management information) by means not shown. Alternatively, other information of these passenger information is registered as master data in a server different from the information management server 11 so that the information management server 11 can appropriately obtain other information of these passenger information from this server. It may be configured. In addition, it is good also as a structure which can read other information of these passenger information from leader terminal 12a, 12b, 13a, 13b (Hereinafter, it is the same about the readability by a leader terminal).

FIG. 2 shows an external configuration of a tablet terminal as an information processing apparatus in the baggage management system according to the embodiment of the present invention. In FIG. 2, the information processing apparatus (tablet terminal) 201 includes a casing unit 2011, a display 2012, and a hardware button 2013 provided in the lower center part of the casing 2011. The display 2012 is typically composed of a liquid crystal display (LCD) or the like, and can display various information such as characters and images. Further, a menu button or a software keyboard is displayed on the display 2012, and an instruction (command) to the tablet terminal 201 can be made by touching it with a finger or a touch pen (not shown). In this respect, the hardware button 2013 is not an essential component, but is implemented as a button having a certain function for convenience of explanation of the present invention. Of course, these hardware buttons 2013 can be replaced with menu buttons displayed on a part of the display 2012.

The display 2012 includes a multi-touch input panel, and touch input position coordinates on the touch input panel are transmitted to the processing system (CPU) of the tablet terminal 201 via an input device interface (not shown). It is processed. And this multi-touch input panel is comprised so that the several contact point with respect to a panel can be sensed simultaneously. This detection can be realized by various methods, and is not necessarily limited to the contact sensor. For example, it is possible to extract an indication point for the panel using an optical sensor. Further, a contact sensor, an optical sensor, or a capacitive sensor can be used as the sensor.

Although not shown in FIG. 2, the tablet terminal 201 can include a microphone and a speaker. In this case, it is possible to determine the voice of the user picked up from the microphone and use it as an input command. Further, although not shown in FIG. 2, a camera device such as a CMOS device can be mounted on the back surface of the tablet terminal 201 (the surface on the opposite side of the display 2012). If necessary, a sub camera or the like can be mounted on the same surface on the display 2012 side.

FIG. 3 illustrates a functional block diagram of hardware constituting the tablet terminal 201 according to the embodiment of the present invention. The operation of the tablet terminal 201 is realized by the individual operations of hardware described below and the cooperative operation of these hardware and software.

In FIG. 3, the tablet terminal 300 as a whole hardware block is roughly divided into an input unit 301 including a hardware button 2013 in FIG. 2, a multi-touch input panel provided on the display 2012, a microphone, and the like, Storage unit 302 configured by a hard disk, RAM and / or ROM for storing data and data, etc., central processing unit 303 configured by a CPU that performs various numerical calculations and logical operations by a program, display 2012, etc. A communication interface including a display unit 304 including a control unit 305 for controlling a chip and an electric system, a slot for accessing the Internet, a port for optical communication, and a communication interface Part 306, speaker and vibration An output unit 307 such as a timer, a time measuring unit 308 for measuring time, etc., a sensor unit 309 including an image sensor such as a CMOS, and a power source unit 310 for supplying power to each module in the apparatus. . These modules are appropriately connected by a communication bus or a power supply line as necessary. In FIG. 3, each line is collectively shown as a connection 311 that is appropriately divided for convenience.
The sensor unit 309 may include a GPS sensor module for specifying the position of the tablet terminal 300 (201). A signal detected by an image sensor such as a CMOS constituting the sensor unit 309 is processed as input information in the input unit 301.

In addition, programs or software necessary for implementing the present invention are usually installed or stored in a hard disk or the like constituting the storage unit 302. When the program or software is executed, it is read as a whole or a part of the software module into the memory in the storage unit 302 as necessary, and is executed by the central processing unit 303 such as a CPU.

It should be noted that the execution of the calculation is not necessarily performed by the central processing unit 303 such as a CPU, and an auxiliary arithmetic unit such as a digital signal processor (DSP) (not shown) can be used.

FIG. 4 shows an example of an operation scene of the baggage management system according to one embodiment of the present invention. Before that, the basic concept of the present invention will be described.
[Basic concept of the present invention]
The basic concept of the present invention is mainly to manage baggage management for group passengers (not to completely exclude individual passengers) (users), and to separate and manage people (passengers) and luggage, and for people (passengers) personal In addition to managing information including information for identifying organizations, managing information such as size, weight, and number of packages, and linking information about people (passengers) and information about packages In addition, at check-in facilities (arrival bases) such as airports, hotels, and event venues, loading of already arrived luggage and check-in processing are started by receiving the delivery conditions of the luggage. is there. The delivery condition includes, for example, arrival information of a person (passenger).

FIG. 4 shows an example of a person (passenger) and baggage registration scene at a departure place (departure base) that departs for a check-in facility (arrival base).

In FIG. 4, 401 is an identification medium on which at least a part of passenger information (an example of user management information) including information for specifying a passenger's individual is recorded. The present invention is not limited to these, but as an example, the identification medium 401 contains an IC chip such as an RFID chip and / or a two-dimensional code such as a barcode or QR code is displayed. ing.
In one embodiment of the present invention, the minimum configuration of the passenger information is a serial number that can uniquely identify the individual passenger. In addition, when a passenger is a player who participates in a sporting event, various specific information can be employed, such as employing qualification information (accreditation number (AD number), etc.) of the player.

　表１とは異なり、リーダー端末が読取対象とする最小構成のデータとして、識別媒体４０１にシリアル番号を別途記録させることもできる。つまり、リーダー端末がユーザ管理情報の一部を取得するように構成してもよい。一例として、このシリアル番号は識別媒体４０１の図示しない裏面のＲＦＩＤ等に記録される。 Here, the present invention is not limited to these, but the passenger information recorded on the identification medium 401 includes the following table. The table below illustrates a case where one player of a team that participated in a sporting event headed from the lodging base to the airport base.

Unlike Table 1, a serial number can be separately recorded on the identification medium 401 as data of the minimum configuration to be read by the reader terminal. That is, you may comprise so that a leader terminal may acquire a part of user management information. As an example, this serial number is recorded on an RFID (not shown) on the back surface of the identification medium 401.

The name is an example of user management information for identifying an individual passenger, and other identification numbers may be recorded in addition to the name.
The affiliation team is information regarding the organization to which the passenger belongs, and may record other identification numbers in addition to the organization name. The organization name may be a team name or a team name if it is a team for competition, or a tour organization name if it is a travel organization.
Participation competitions are participation competitions in which individual passengers and teams to which the passengers belong participate. The tour name may be recorded in the entry competition column if it is a travel group.
The responsible (representative) information is responsible (representative) information of the organization to which the passenger belongs. As an example, the name and / or identification code of the person in charge or representative is recorded. Note that the responsible person information may be included in a part of the package information described later instead of the identification medium 401.
Furthermore, at least a part of the information including information that can identify an individual can be registered in advance in the information management server as master data. In this case, the identification medium 401 is associated with information that can identify an individual as a key.
The above passenger information is recorded in an IC chip built in the identification medium 401 and / or a two-dimensional code (for example, 402a and 403b) displayed on the identification medium 401.

In FIG. 4, all or part of the information (user management information) recorded on the identification medium 401 is read by the reader terminals 403a and 403b installed at the departure place (departure base). In the figure, only reading from the two-dimensional codes 402a and 403b is displayed, but the present invention is not limited to these. Information recorded on a chip built in the medium 401 can be read by a contact method or a non-contact method.
As an example, the leader terminals 403a and 403b are associated with 12a and 12b in FIG.

The read information is transmitted to an information management server (not shown in FIG. 4, corresponding to the information management server 11 in FIG. 1) and recorded and managed. As an example, the state can be displayed on the display of the leader terminals 403a and 403b (409), and additional information can be input as necessary. These displays and inputs will be described later with reference to FIG. 5A. An example of the registration table will be described later with reference to FIG. 8B.
In addition, the leader terminals 403a and 403b installed at the departure base may acquire information for identifying baggage belonging to an individual or a group.

FIG. 5A is an explanatory diagram illustrating a display example of the baggage management system according to the embodiment of the present invention. The screen shown in FIG. 5A is a specific example of the screen 409 on the reader terminal in FIG. 4, but the present invention is not limited to this. The display of the baggage management system can be displayed on an information processing device other than the leader terminal. Also, the display of the baggage management system can be a shipping slip or a copy of the document if printed from each terminal or device. However, in this case, correction input such as parameter change cannot be performed. A specific example will be described later with reference to FIG. 5B. In the following, the display of the baggage management system will be described as a screen instead of a document for the convenience of understanding the invention.

In FIG. 5A, on the screen 500, information about the shipment package is displayed. Sections 501 and 502 indicate whether the shipment is for convenient home delivery or convenient for hotels. In the figure, it is shown that it is for home delivery. These sections 501 and 502 are configured to be switchable by a check input (not shown).

The scan button 503 is, for example, an instruction button for reading a part of passenger information from the identification medium. By pressing the scan button 503, information recorded on the identification medium is read from the reader terminal. In addition, although this invention is not limited to this, each data item may be extracted with reference to the master data registered into the information management server as needed. The same applies to each data item in the figure.

In the shipping schedule column 504, the scheduled shipping date of the package is displayed. FIG. 5A shows that the product is scheduled to be shipped on February 9, 2017. When it is desired to change the shipping date, a calendar (not shown) is displayed by pressing the calendar icon 505 on the right side, and any month and day after the input date can be designated (or corrected). .

In the display column 506, package destination information is displayed. The ID in the same column 506 may be a delivery number assigned to the package itself or an identification number that can uniquely identify a destination (or sender). The ID may be an AD number employed in this embodiment. The flight in the same column 506 displays the departure date and time and the flight name. If these flight information cannot be imported from the identification medium, it can be imported from another medium 102a, 102b, or information management. It can also be acquired from the server or input directly from the terminal. The display field 506 may be configured to accept an input such as correction.

In the display column 507, information on the requester (sender) of the package is displayed. Each area in the same column 507 is configured to be directly editable in the same manner as each area in the display column 506. The display field 507 may be configured to accept an input such as correction.

In the display column 508, the flight date and time is displayed. In the example shown in the figure, the display column 508 indicates that the departure is scheduled for February 26, 2017 at 7:50. In the display column 509, a desired delivery date is displayed. In the illustrated example, the display field 509 indicates that delivery is desired on February 25, 2017 (the day before the departure date). In the display column 510, a desired delivery time zone is displayed. In the illustrated example, the display field 510 indicates that “no designation” is set.
Such display information is also read from a medium, acquired from an information management server or the like, or directly input / editable.

In the product name column 511, the category of the package is displayed. In the illustrated example, the product name column 511 indicates “baggage”. In the remarks columns 512 and 513, remarks about the handling of the luggage are displayed. In the illustrated example, the remarks columns 512 and 513 indicate “handling caution” and “water wetting strictly prohibited”.
For example, display information such as product attributes and package characteristics can be appropriately switched by pressing a select button installed at the right end of each display field.

In the size column 514, the size classification of the package is displayed. In the illustrated example, the size column 514 indicates that the package is 140 size. These display information can also be directly input / edited.

In the invoice number display column 515, the number of invoices recorded (output) is displayed. In the illustrated example, the invoice number display field 515 indicates that the number is one. In one embodiment of the present invention, this number is issued for each package port. Further, this number can be switched as appropriate by, for example, pressing a select button installed at the right end of the same column 515.

The size column 516 and the weight column 517 are display or transmission columns for airlines. In the illustrated example, the size column 516 displays that the size of the package (the total length of the three sides of the package) is 135 cm, and the weight column 517 displays that the weight of the package is 13 kg. Yes.
These display information can also be directly input / edited.

The invoice button 518 is a button for saving (recording) or outputting (printing) the content displayed on the screen 500. The clear button 519 is a button for resetting the contents displayed on the screen 500. The end button 520 is a button for ending the work or confirmation referring to this screen.

In one embodiment of the present invention, when the invoice button 518 is pressed, information displayed on the screen 500 is transmitted to the information management server 11 and managed in association with passenger information recorded on the identification medium. If necessary, it can be output as a slip. A specific example of the slip will be described later with reference to FIG. 5B.

Although not shown in FIG. 5A, in one embodiment of the present invention, it may be possible to separately input information on a person responsible for paying an additional fee in the case where the load exceeds the weight. Alternatively, in another embodiment of the present invention, this person-in-charge information can be separately managed in the information management server 11 in association with the ID, flight, destination name, etc. in the display field 506. Although not shown in FIG. 5A, in one embodiment of the present invention, the country name and / or competition name of the passenger can be separately input.

FIG. 5B shows an example of a slip output in the baggage management system according to the embodiment of the present invention. In FIG. B, a slip 540 includes a driver management slip 550, a package sticker 560, and a customer record 570. The slip 540 can be separated after output. The driver management slip 550 is held as a slip of a carrier or a baggage manager. The package sticker 560 is attached to the baggage. The customer etc. copy 570 is handed over to the passenger etc. when the receipt of goods is completed. Baggage is managed based on affixed sticky slip 560.
In the embodiment of the present invention, when the baggage is delivered to the passenger at the arrival point, the delivery is recorded by the passenger signing the receipt stamp 554.

In FIG. 5B, the AD card number 551 and the boarding flight 552 are displayed on the driver management slip 550, and the country name (and competition) code 553 of the baggage sender (player) is displayed during the sports competition. By displaying these pieces of information on the management slip 550, the information becomes useful for the transporter or the baggage manager when the sports competition is held.
Although not shown in FIG. 5B, a tour name or the like may be displayed on the slip 540 in one embodiment of the present invention. The tour name is also useful information for the carrier or baggage manager during group trips.

Also note that in the figure, the AD card number 551 and the boarding flight 552 are also displayed on the sticker 560. The sticker slip 560 is attached as it is even after baggage check-in at an airport which is the arrival base, for example. For this reason, when an error occurs during baggage inspection (X-ray inspection), the owner of the baggage can be quickly identified, and direct calling is facilitated. Thus, the management convenience at the arrival base is high.

FIG. 6 shows an operation scene example of the baggage management system according to the embodiment of the present invention. FIG. 6 particularly illustrates a reading (arrival confirmation) scene of a person who arrives at a check-in facility (airport, hotel, etc.).

In FIG. 6, reference numeral 601 denotes an identification medium on which all or part of passenger information (an example of user management information) including information for identifying a passenger's individual is recorded, and corresponds to the identification medium 401 of FIG. . The information recorded on the identification medium can be read at least twice at the time of departure from the departure point (when baggage is received) and at arrival at a check-in facility (arrival point) such as an airport or a hotel.

Here, the passenger information recorded on the identification medium 601 is the same as the information recorded on the identification medium 401, but the information recorded on the identification medium 601 is installed at the check-in facility (arrival base). Read by the reader terminals 603a and 603b. Although only reading from the two-dimensional codes 602a and 603b is displayed in the figure, the present invention is not limited to these. Information recorded on a chip built in the medium 601 may be read by a contact type or a non-contact type. The leader terminals 603a and 603b acquire all or part of the information (user management information).
As an example, the leader terminals 603a and 603b are associated with 13a and 13b in FIG.

　あるいは、リーダー端末が読み取り対象とする最小構成のデータとして、識別媒体６０１に記録されたシリアル番号のみを情報管理サーバ１１へ送信するようにしても良い。一例として、このシリアル番号は識別媒体６０１の図示しない裏面のＲＦＩＤ等に記録される。サーバへ送信されたシリアル番号とサーバ上にあるマスターデータ等とが照合され、関連情報がリンクされる。 At this time, in one embodiment of the present invention, the reader terminals 603a and 603b transmit, for example, information exemplified in the following table to the information management server 11 in addition to all or part of the information read from the medium 601.

Alternatively, only the serial number recorded in the identification medium 601 may be transmitted to the information management server 11 as the minimum configuration data to be read by the reader terminal. As an example, this serial number is recorded on an RFID or the like on the back surface of the identification medium 601 (not shown). The serial number transmitted to the server is collated with the master data etc. on the server, and the related information is linked.

In the information management server (not shown in FIG. 6), the transmitted information is recorded and managed. Furthermore, passengers who have arrived from the information management server to the information processing device 604 (an example of a delivery processing device) at the check-in facility (arrival base) and the information processing devices 14a and 14b at the check-in facility (arrival base) as necessary. Information about the package is sent. The information processing apparatus 604 is possessed, for example, by a transporter in the facility. The information processing devices 14a and 14b in the check-in facility are installed, for example, at a window (a cargo reception counter) having a function of accepting a package or a function of delivering a package. An information processing apparatus 604 in FIG. 6 corresponds to the information processing apparatus 15 in FIG. The table below shows an example of baggage information about an arriving passenger.

The above table is merely an example, and the information processing apparatus 604 can acquire other information associated (linked) with the package ID, name, and the like via the information management server as necessary. . The other information is, for example, a BOX code described later with reference to FIG. 7A. A more detailed flow will be described later with reference to FIGS. 7A, 7B, and 8A.

The carrier who has obtained the passenger arrival information by the information processing device 604 transfers the passenger's baggage that has already arrived at the airport in the embodiment of the present invention to the check-in counters 605a to 605c of the appropriate carrier. Carried or carried in, and the baggage carried or carried in is checked in at each carrier.
The carrier can also hand over the baggage directly to the passenger at the request of the passenger. In this case, the location information of the baggage to be delivered can also be acquired via the information processing device 604. The location information is information indicating a BOX in which baggage to be delivered is stored, for example.

FIG. 7A shows the overall business flow concept in the baggage management system according to the embodiment of the present invention. In the figure, an airport is assumed as the check-in facility (arrival base), and the baggage of one or more groups to be checked in at the consignment is sorted by country, group (team in the case of a team), and flight. The These sorts can be appropriately handled according to passengers' demands, and various sort management is possible.

In FIG. 7A, (1) and (2) show business outlines at the departure base. In (1), cargo is received, but in one embodiment of the present invention, the management number at the time of receipt of the package is managed based on the AD card number (AD number) of the player and / or the slip number of the package. Alternatively, the management number at the time of receipt of the package can be managed as a new management number corresponding to the player's AD card number (AD number) and / or the package slip number.
In (2) of the figure, the package slip shown in FIG. 5B is affixed to the received package. This package table is scanned by a scanner or the like, sorted for each flight, and stored in a carry (or pallet) called a BOX. Identification information called a BOX code is also attached to the BOX by attaching a barcode, and which package is stored in which BOX is also read by reading with a scanner or the like. These pieces of information are transmitted to the information management server, and are managed in association with the server.

In (3) and (4) of FIG. 7A, a scene is shown in which passengers who have arrived at the baggage that arrived at the arrival base individually pick up the baggage. In one embodiment of the present invention, the management number at the temporary storage location where the package is temporarily stored at the arrival site is managed based on a slip number, a BOX code, an RFID code attached to an AD card, or the like. The Alternatively, the management number at the temporary storage location can be managed as a new management number corresponding to a slip number, a BOX code, an RFID code, or the like.
In (3) and (4) of FIG. 7A, the user (passenger) goes to the temporary storage area of the baggage of the check-in facility (arrival base), and the RFID attached to the AD card etc. Know where the baggage is (for example, in which BOX it is stored) by having the terminal read it. In this way, the desired baggage can be picked up efficiently.

In (5) of FIG. 7A, the baggage remaining in the BOX is delivered to a check-in counter or the like for each carrier. Since baggage is sorted for each flight in the BOX, it is possible to carry it in BOX units, so convenience in transportation is also high.

FIG. 7B shows an operation example of the baggage management system according to the embodiment of the present invention. FIG. 7B shows a passenger consisting of an individual or a group, the passenger's baggage, a management server (information management server 11), a terminal of a baggage carrier at the arrival base (information processing devices 15 and 604), a check These actions are summarized from the viewpoint of exchanging information with in-house facilities (airlines at airports, etc.).
Information processing apparatuses (PCs 14a and 14b in FIG. 1) are also installed in the check-in facility, but these information processing apparatuses are not an essential component of the baggage management system according to the embodiment of the present invention.

At time t1 to t2 in FIG. 7B, typically all or part of passenger information (user management information) such as information for identifying an individual from an identification medium (101a, 102a) of an individual or group at the departure base. Is read by the reader terminals (12a, 12b) (step S701). Here, when the passenger is a group, information on the group to which the individual passenger belongs is also read. You may comprise so that passenger information may be acquired by the reference on an information management server.

When the read information is transmitted to the management server 11 at time t2, the management server 11 requests information input (size, weight, etc.) regarding baggage (time t3). Therefore, information relating to baggage at the departure point is input, transmitted and registered to the management server 11 (time t4, step S702). The details of the registration contents are as described with reference to FIG. 5A and the like.

From time t4 to t5, the passenger information and the baggage information transmitted to the management server are linked (step S703). Specifically, a table information link process via a common key (identification information for specifying an individual or an organization, etc.) is adopted, and a technique adopted in a normal relational database can be used.

At time t6 in FIG. 7B, baggage departs from the departure base toward the check-in base earlier than the group or individual, and then at time t7, the group or individual also departs from the departure base toward the check-in base.
Although not shown, departure information may be transmitted to the information management server at each of times t6 and t7 and managed in the server. Departure information is information indicating who and which packages have departed at what time and where.

At time t8 in FIG. 7B, the baggage arrives at the check-in base earlier than the group or the individual. At this time, baggage arrival information is transmitted to the information management server via a leader terminal or an information processing device (not shown), and is managed by the server (step S704). The baggage arrival information in this case includes at least a part of the baggage information described with reference to FIG. 5A, the arrival date and / or the arrival location (airport, hotel), and the like.
In one embodiment of the present invention, baggage that arrives at the check-in base earlier than the passenger is stored and managed in a temporary storage place until the arrival of the passenger as the owner.

Next, at time t9, the group (or individual) arrives at the check-in base. During time t9 to t10, all or part of passenger information (user management information) such as information for identifying an individual is read by the leader terminal (13a, 13b) from the identification medium (101b, 102b) of the individual or group. (Step S705). Here, when the passenger is a group, information on the group to which the individual belongs is also read. Information regarding the organization to which the individual belongs may be configured to be acquired by reference on the information management server.
In another embodiment of the present invention, the passenger information of an individual who is registered in the responsible person information (responsible person) is read (or inquired on the information management server). It can also be controlled to determine that the entire organization to which the person belongs has arrived. In particular, since organizations such as athletes in sports are strictly managed, in the case of arriving in a group, it is often acceptable to consider the arrival of the entire group by reading the passenger information of the responsible person Because. In this case, reader reading (step S705) will be completed almost instantly. You may comprise so that the passenger information of a responsible person may be read by the inquiry on an information management server.

At time t10 in FIG. 7B, the read information is transmitted as arrival information to the information management server and managed by the server (step S706). The baggage arrival information in this case includes at least part of information recorded in the identification medium, arrival date and / or arrival location, and the like.

From time t10 to t11, the information management server extracts the arrival status of the baggage based on the reception of the group (or individual) arrival information (step S707), and the extracted baggage information is transferred from the server to the baggage carrier. Is notified to the terminal 15 or the like possessed by (time t11, step S708a). This notification is a delivery instruction indicating that the baggage that has already arrived at the arrival base is to be delivered to a reception counter (or a bonded area in the case of an airport or the like) in the check-in base.
In addition, this is not an indispensable process, but an advance notice to the effect that baggage will be delivered to the receiving counter is notified to an information processing terminal (information processing devices 14a and 14b in FIG. 1) in the corresponding receiving counter. It is good also (step S708b).

From time t12 to t13, if there is a request from the passenger to the baggage manager, the individual baggage is delivered via the baggage location (location) notification described with reference to FIG. 7A (step S709a). Alternatively, the baggage carrier moves the baggage to be delivered from the temporary storage location to the cargo reception counter (step S709b).

In one embodiment of the present invention, at time t13, baggage check-in processing is started at the cargo receiving counter (step S710). At time t14, the check-in process for the arriving passenger is started (step S711). In another embodiment, the check-in process for an arriving passenger may be started before the check-in process for baggage, or they may be processed almost simultaneously.

FIG. 8A shows a detailed operation example of the baggage management system according to the embodiment of the present invention. FIG. 8A particularly explains in detail an example of the operation flow of the management server from step S704 to step S708a (or step S708b) of FIG. 7B, and the leader terminal and information processing apparatus at the check-in site.
The operation flow in FIG. 8A is described from the viewpoint of the information management server.

In step S801 in FIG. 8A, when the information management server starts checking (group or individual arrival), the process proceeds to step S802, and it is determined whether or not the above arrival information (information corresponding to step S706) has been received. . If arrival information has not been received (in the case of No), the process returns to step S802, but if Yes, the process proceeds to step S803. The routine that returns No in step S802 and returns to step S802 again is a so-called arrival information reception wait (interrupt wait) state.

In step S803, the individual or group that has arrived is confirmed from the received arrival information. In step S803, even if the passenger is a group passenger, the arrival confirmation of all passengers belonging to the group is confirmed by reading an identification medium such as an AD card. Or it is good also as making it the arrival of the whole group by the arrival confirmation of the person in charge or representative of the group. In step S804, baggage information of the individual or group that has arrived is extracted. In this case, when a group arrives, baggage information for all individuals belonging to the group is extracted all at once or individually.
Then, the process proceeds to step S805.

In step S805, the arrival status of the baggage extracted in the previous step is confirmed, and if all have arrived, the process proceeds to step S806, and a delivery instruction for delivering the baggage stored in the temporary storage location to the receipt counter. Is transmitted to the information processing devices 15 and 604.

Here, although not shown in step S806, all baggage has arrived, but if there are some members who have not arrived at the present time among the group members, The baggage other than the baggage of the arriving passenger may be handed over to the receiving counter and a notification to that effect may be given.

On the other hand, in the case of No in step S805, the process proceeds to step S807, and a notification of notification that part or all of the baggage has not arrived at the check-in base is performed. In this case, the contact information can be notified not only to the information processing apparatus 15 but also to the reader terminals 13a and 13b.

Next, the process proceeds to step S808, and it is determined whether or not to end the check related to this flow. When step S808 is Yes, it progresses to step S809 and this flow is complete | finished. If step S808 is No, the process returns to step S802 and the same processing is continued.

FIG. 8B shows an example of a data table for each baggage managed by the information management server of the baggage management system according to the embodiment of the present invention. In FIG. 8B, 850 is a record number, 851 is flight information, 852 is the flight date of the flight, and 853 is the flight time of the flight. Further, 854 is information for identifying the individual of the baggage owner (for example, the identification number of the AD card if the individual is a sports player), 855 is the name of the baggage owner (recipient), and 856 is Baggage owner's country, 857 is the participation code of the baggage owner (if the owner is an athlete), 858 is the baggage invoice number, 859 is the baggage size information, 860 is the baggage weight information, 861 Is status information such as baggage storage status.

These information can be aggregated as appropriate for each country, each team, and each flight. By using these pieces of information, for example, it becomes easy to aggregate excess baggage weights for groups and teams and present them to group representatives and carriers (airlines).

(Operational effects in the system according to the embodiment of the present invention)
In the system according to the embodiment of the present invention, it is possible to manage weight / size / number information which is information necessary for check-in of a package. In addition, the person in charge of the organization can be called immediately so that the person in charge of the organization can be inquired about the settlement of excess baggage. In this way, it is possible to prevent a common trouble at the time of group check-in.
Furthermore, in the system according to the embodiment of the present invention, the baggage of a group can be managed for each country, each team, and each flight. For this reason, for example, the excess baggage amount of the baggage for each team can be processed. Therefore, it can be configured to notify the carrier of the excess information for each team or each flight or notify the person in charge or representative of the organization.
In addition, baggage information, personal information (especially group information), and group (or individual) arrival information at the check-in location are linked and processed to ensure more secure baggage management at group check-in. can do.

Also, at the time of check-in of a group led by strict management, such as a sports team, among the groups, it may be regarded as arrival of the whole group by confirming the arrival of the responsible person. For this reason, according to such an aspect, a quick process can be performed.

The baggage management system can also be expressed as follows.
An information management device that records information that can identify an individual, user management information that includes at least information that can identify an organization to which the individual belongs, and baggage management information that can identify baggage belonging to the individual or the organization; ,
A departure point leader terminal provided at a departure point and capable of acquiring all or part of the user management information;
A check-in base reader terminal provided at a check-in base and capable of acquiring all or part of the user management information;
A delivery processing device provided at a check-in base and capable of obtaining delivery instructions;
When the check-in base leader terminal acquires all or a part of the user management information, the arrival corresponding to the acquired user management information or the group to which the individual belongs has arrived at the check-in base Sending information to the information management device;
When the information management device acquires the arrival information, the baggage belonging to the individual corresponding to the acquired user management information or the group to which the individual belongs belongs to a specific place, a specific person, the individual or the individual A delivery instruction to be delivered to any one of the organizations is transmitted to the delivery processing device.

The baggage management system can also be expressed as follows.
An information management device that records user management information that can identify individuals belonging to an organization;
A departure point leader terminal provided at a departure point and capable of acquiring all or part of the user management information;
A check-in base reader terminal provided at a check-in base and capable of acquiring all or part of the user management information;
When the check-in base leader terminal acquires all or a part of the user management information, the arrival corresponding to the acquired user management information or the group to which the individual belongs has arrived at the check-in base Sending information to the information management device;
When the arrival information is acquired, the information management device specifies the baggage belonging to an individual corresponding to all or part of the user management information acquired by the check-in base leader terminal or the organization to which the individual belongs. A delivery instruction to be delivered to either the location, the specific person, the individual corresponding to the user management information acquired by the check-in base leader terminal, or the organization to which the individual belongs is transmitted to the check-in base leader terminal It is configured as follows.
In the embodiment described above, the configuration in which the information management device (information management server) transmits a delivery instruction to the delivery processing device (information processing device) has been described, but the function as the delivery processing device is implemented in the check-in base leader terminal May be. In this case, it can be expressed that the information management device transmits a delivery instruction to the check-in site leader terminal.

The embodiment of the baggage management system and the like according to the embodiment of the present invention has been described based on the specific example. However, the embodiment of the present invention includes a program or a program for implementing the system or the apparatus. It is also possible to adopt an embodiment as a storage medium (for example, an optical disk, a magneto-optical disk, a CD-ROM, a CD-R, a CD-RW, a magnetic tape, a hard disk, a memory card) on which is recorded.

Further, the implementation form of the program is not limited to an application program such as an object code compiled by a compiler and a program code executed by an interpreter, but may be a form of a program module incorporated in an operating system. good.

Furthermore, it is not always necessary for the program to be executed only by the CPU on the main board, and if necessary, an expansion board added to the board or another processing unit (DSP or the like) mounted on the expansion unit. ) May be partly or wholly implemented.

These features are mutually exclusive for all of the components described in this specification (including the claims, abstract, and drawings) and / or for all steps of all disclosed methods or processes. Except for certain combinations, they can be combined in any combination.

Also, each feature described in this specification (including the claims, abstract, and drawings) is intended to serve the same purpose, an equivalent purpose, or a similar purpose, unless expressly denied. Can be substituted for Thus, unless expressly denied, each feature disclosed is one example only of a generic series of identical or equivalent features.

Furthermore, the present invention is not limited to any specific configuration of the above-described embodiment. The present invention includes all novel features or combinations thereof described in the specification (including claims, abstract, and drawings), or all novel methods or process steps described, or Can be extended to combinations.

This application is based on a Japanese patent application filed on May 19, 2017 (Japanese Patent Application No. 2017-99719), the contents of which are incorporated herein by reference.

DESCRIPTION OF SYMBOLS 10 Baggage management system 11 Information management server 101a, 101b Identification medium (IC card as one embodiment)
12a, 13a Leader terminal (tablet terminal)
12b, 13b Dedicated reader terminals 14a, 14b Information processing device (PC)
15, 101c, 201 Information processing device (tablet terminal)

Claims (8)

An information management device that records user management information that can identify individuals belonging to an organization;
A departure point leader terminal provided at a departure point and capable of acquiring all or part of the user management information;
A check-in base reader terminal provided at a check-in base and capable of acquiring all or part of the user management information;
A delivery processing device capable of obtaining delivery instructions;
When the check-in base leader terminal acquires all or a part of the user management information, the arrival corresponding to the acquired user management information or the group to which the individual belongs has arrived at the check-in base Sending information to the information management device;
When the information management device acquires the arrival information, the information management device specifies a baggage belonging to an individual corresponding to all or part of the user management information acquired by the check-in base leader terminal or the organization to which the individual belongs. A delivery instruction to deliver to any one of a place, a specific person, an individual corresponding to the user management information acquired by the check-in base leader terminal, or an organization to which the individual belongs is transmitted to the delivery processing device. Has been a baggage management system. The system according to claim 1, wherein the specific place is a consignment counter. The system according to claim 1, wherein a responsible person is set for the organization. When the check-in site leader terminal acquires the user management information corresponding to the person in charge, the check-in site leader terminal transmits arrival information indicating that the organization to which the person in charge has arrived at the check-in site to the information management apparatus. The system according to any one of claims 1 to 3. The information management device determines whether the baggage belonging to the group or the baggage belonging to the individual has arrived at the check-in base, and the location of the baggage belonging to the group or the baggage belonging to the individual. The system according to any one of claims 1 to 4, which records. When the information management device acquires the user management information,
Determining whether the baggage belonging to the group or an individual belonging to the group has already arrived at the check-in base and the baggage is stored at a predetermined location;
When the baggage belonging to the group or an individual belonging to the group has already arrived at the check-in base and the baggage is stored at a predetermined location, the delivery instruction is sent to the delivery processing device. 6. The system of claim 5, wherein the system transmits. An information management device that records information that can identify an individual, user management information that includes at least information that can identify an organization to which the individual belongs, and baggage management information that can identify baggage belonging to the individual or the organization; ,
A departure point leader terminal provided at a departure point and capable of acquiring all or part of the user management information;
A check-in base reader terminal provided at a check-in base and capable of acquiring all or part of the user management information;
A delivery processing device capable of obtaining delivery instructions;
When the check-in base leader terminal acquires all or a part of the user management information, the arrival corresponding to the acquired user management information or the group to which the individual belongs has arrived at the check-in base Sending information to the information management device;
When the information management device acquires the arrival information, the baggage belonging to the individual corresponding to the acquired user management information or the group to which the individual belongs belongs to a specific place, a specific person, the individual or the individual A baggage management system configured to transmit a delivery instruction for delivery to any of the organizations to the delivery processing device. The baggage management system according to claim 7, wherein the departure base leader terminal can acquire information identifying baggage belonging to the individual or the group.

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