WO2017145198A1

WO2017145198A1 - Interpretation service support apparatus, interpretation service support method, and program

Info

Publication number: WO2017145198A1
Application number: PCT/JP2016/001058
Authority: WO
Inventors: 友美奥野
Original assignee: 友美奥野
Priority date: 2016-02-26
Filing date: 2016-02-26
Publication date: 2017-08-31

Abstract

An interpretation service support apparatus comprises a management unit that manages the information of client users and the information of interpreter users. In the interpretation service support apparatus: an interpreter list transmission unit transmits, to a client terminal, a list of interpreter users who can interpret and immediately respond; an interpretation service acceptance unit receives, from the client terminal, a request for starting an interpretation service by an interpreter selected by the client user from the list of interpreter users and transmits, to the interpreter terminal, a request for responding to the request for starting; and a telephone conversation control unit receives, from the interpreter terminal, information indicating to the effect that the request for starting is to be responded to, and the telephone conversation control unit then controls the telephone conversation between the client terminal and the interpreter terminal.

Description

Interpretation service support device, interpretation service support method, and program

The present invention relates to an interpreting service support apparatus, an interpreting service support method, and a program. Specifically, the present invention relates to an interpreting service support apparatus, an interpreting service support method, and a program that can receive immediate interpretation service as necessary. .

As an apparatus for supporting an interpreting service, for example, an interpreting service supporting apparatus of Patent Document 1 is known. This interpreting service support device accepts application information for interpreters including the start date and time and end date of interpreting services from the user terminal, accepts applications from interpreters for the received application information, and allows users and interpreters Is a device for controlling the voice interaction between the two.

JP 2013-62720 A

As described above, in the known prior art, an application is made in advance to receive an interpreting service, and an interpreter is applied to provide an interpreting service by voice dialogue.

However, for example, when a traveler who is traveling encounters a scene that cannot be handled by his / her language skills, or when he / she wants to temporarily provide an interpreting service for reasons such as professional conversations, Although it is required to respond immediately when the need arises, the known prior art has been applied in advance, and it has not been able to adequately respond to such a request.

In view of the above problems, an object of the present invention is to provide an interpreting service support apparatus, an interpreting service support method, and a program that can receive immediate interpretation service as needed.

Means for Solving the Invention

An interpreting service support apparatus according to the present invention, which has been made for the purpose of solving the above-mentioned problems, is a management unit that manages information relating to a customer user who is provided with an interpreting service and information relating to an interpreter user who provides the interpreting service. Receiving information indicating the language used by the customer user who uses the customer terminal from the customer terminal, and information indicating the language to be interpreted, and information regarding the list of interpreter users capable of interpreting and responding immediately. An interpreter list transmitter for transmitting to a customer terminal; and an interpreter service start request by the interpreter user selected by the customer user from the list of interpreter users is received from the customer terminal, and the interpreter user An interpreter service receiving unit that transmits a response request to the start request to the interpreter terminal used by the user, and information indicating that the response request is to be responded to Was received from the interpreter terminal is characterized by comprising a voice call control unit for controlling the voice call with the interpreter terminal and the customer terminal.

The interpreting service support apparatus according to the present invention may further include an invitation unit that prompts the invitee to register as the customer user or the interpreter user based on a request from the interpreter terminal.

In the interpreting service support apparatus according to the present invention, the management unit manages presence / absence of an invitation authority for each of the interpreting users managed by the management unit, and the invitation unit receives from the interpreting user having the invitation authority. Based on the request, the invitee may be prompted to register as the customer user or the interpreter user.

The interpreting service support method according to the present invention, which has been made for the purpose of solving the above-mentioned problem, receives from the customer terminal the language used by the customer user who uses the customer terminal and information indicating the language to be interpreted. And, based on the received information, transmitting information related to a list of interpreter users capable of interpretation and immediate response to the customer terminal, and the customer user selecting from the list of interpreter users A step of receiving an interpreter service start request by the interpreter user from the customer terminal, and a response request for the start request to the interpreter terminal used by the interpreter user based on the received interpreter service start request. Transmitting, receiving from the interpreter terminal information indicating that the response request is responded, and the received Based on the information indicating that responds to answer the request, it is characterized by comprising the steps of: controlling the voice call with the interpreter terminal and the customer terminal.

The program according to the present invention, which has been made for the purpose of solving the above-mentioned problems, is a step of receiving, from a customer terminal, information indicating a language used by a customer user who uses the customer terminal and a language to be interpreted from the customer terminal. And, based on the received information, transmitting information related to a list of interpreter users capable of interpretation and immediate response to the customer terminal, and the customer user selecting from the list of interpreter users A step of receiving an interpreter service start request by the interpreter user from the customer terminal, and a response request for the start request to the interpreter terminal used by the interpreter user based on the received interpreter service start request. Transmitting, receiving from the interpreter terminal information indicating that the response request is responded, and Based on the information indicating that responds to the response request signal, it is characterized in that to execute the steps of controlling the voice call with the interpreter terminal and the customer terminal.

According to the present invention, information on a list of interpreter users that can be interpreted and can be immediately responded is transmitted to the customer terminal by the interpreter list transmitting unit, and the customer is one interpreter user from the list of interpreter users transmitted. Select to receive the interpretation service. With this configuration, the customer user can receive the interpretation service from the interpreter user who can respond immediately when the interpretation service is required.

It is a figure showing the whole system configuration in an example of an embodiment of the present invention. It is a block diagram of a customer initial screen in the same embodiment. It is a processing flow figure of an interpreter user list display in the embodiment. It is a block diagram of the interpreter details screen in the embodiment. It is a processing flow diagram of service provision in the embodiment. It is a block diagram of the service screen in the embodiment. It is a block diagram of the service end screen in the embodiment. It is a block diagram of the interpreter initial screen in the embodiment. It is a flowchart at the time of changing the state of an interpreter user in the embodiment. It is a block diagram of the service provision screen in the embodiment, (a) is during a call, (b) is a block diagram during a call. It is a block diagram of the service provision end screen in the same embodiment. It is a block diagram of the user introduction screen in the same embodiment.

Hereinafter, an interpretation service support method, an interpretation service support apparatus, and a program according to an example of an embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a configuration diagram showing the overall system configuration of an interpretation service support apparatus and an interpretation service support method according to an example of an embodiment of the present invention. As shown in FIG. 1, the interpreting service support device 1, the customer terminal 2, the interpreter terminal 3, and the call service providing device 4 are connected to each other via a wide area network such as the Internet.

The interpreting service support device 1 is a computer that performs predetermined processing by communicating with a customer terminal 2, an interpreter terminal 3, and a call service providing device 4 to be described later via a network. The hardware configuration is a well-known computer in which a CPU, memory, secondary storage device, input / output device, etc. are connected by a bus, and a program recorded in the secondary storage device is loaded into the memory and executed by the CPU. As a result, the computer operates as the interpretation service support apparatus 1. Note that the computer used as the interpretation service support apparatus 1 needs to include a network communication device for network communication with the customer terminal 2, the interpreter terminal 3, and the call service providing device 4.

The interpretation service support apparatus 1 includes a management unit 11, an interpreter list transmission unit 12, an interpretation service reception unit 13, a voice call control unit 14, and an introduction unit 15.

The management unit 11 manages information handled by the interpretation service support apparatus 1. The management unit 11 includes a database 111, and information on customer users who receive interpretation services and information on interpreter users who provide interpretation services to customer users is added to, updated, or deleted from the database 111. In the present embodiment, the management unit 11 classifies and manages a customer user who is provided with an interpreter service and an interpreter user who provides an interpreter service to the customer user. The interpreter user is a user who can provide interpretation services to other customer users and can also receive interpretation services from other interpreter users. The interpreter terminal 3 described later will be described later. The customer terminal 2 also has a function. Moreover, the management part 11 manages the presence or absence of the authority to invite others as a customer user or an interpreter user for each interpreter user. An interpreter user having an invitation authority can invite others from the user introduction screen W31 of the interpreter terminal 3 to be described later.

The interpreter list transmission unit 12 transmits a list of interpreter users who can provide an interpretation service in response to a request transmitted from the customer terminal 2.

The interpreting service accepting unit 13 accepts a request to start the interpreting service from the customer terminal 2 and notifies the interpreter user who provides the service.

The voice call control unit 14 controls the start / interruption of the voice call between the customer terminal 2 and the interpreter terminal 3 by issuing an instruction to the call service providing apparatus 4 described later.

The introduction unit 15 provides a function of inviting as a customer user or an interpreter user.

Note that the interpretation service support apparatus 1 may be configured by a single computer, or may be configured to perform load distribution, role sharing, etc. using a plurality of computers. The interpreting service support device 1 is a device that serves as a server in the client-server model, and executes predetermined processing in response to requests from the client terminal 2 and the interpreter terminal 3 that are clients.

The customer terminal 2 is a terminal used by a customer user who is provided with an interpretation service, and includes an interpreter list inquiry unit 21 and an interpretation service request unit 21. The customer terminal 2 is a computer in which a CPU, a memory, a secondary storage device, an input / output device and the like are connected by a bus as a hardware configuration, and is a known device such as a smartphone, a tablet computer, a stationary computer, or a notebook computer. A computer can be used as the customer terminal 2. The computer used as the customer terminal 2 performs network communication with the voice input / output device for performing a voice call with the interpreter terminal 3, the interpreter service support device 1, the interpreter terminal 3, and the call service providing device 4. Network communication equipment. The network communication device may be a wired network device or a wireless network device.

As described above, the interpretation service support apparatus 1 is a server in the client / server model, whereas the customer terminal 2 is a client apparatus in the client / server model. As a client-server model, there are known a method in which a client device uses a dedicated program and a method in which a general-purpose program such as a WEB browser is used, but it is arbitrary which method the customer terminal 2 is operated in. You may choose. In this embodiment, a dedicated program is used when a mobile terminal such as a smartphone or a tablet computer is used. When a portable terminal is used as the customer terminal 2, a program for operating the portable terminal as the customer terminal 2 is recorded in the secondary storage device of the portable terminal, and the recorded program is loaded into the memory and executed by the CPU. By doing so, the mobile terminal operates as the customer terminal 2. On the other hand, when a stationary computer or a notebook computer is used, the computer is operated as the customer terminal 2 by a WEB browser. As described above, the interpretation service support apparatus 1 is an apparatus that also operates as a WEB application server, receives an HTTP request transmitted from a WEB browser, performs predetermined processing, and transmits a result of the processing as an HTTP response. The WEB browser analyzes the received HTTP response and executes / displays data such as HTML or a program included in the response.

The interpreter terminal 3 is a terminal used by an interpreter user who provides an interpreting service, and includes an interpreting service response unit 31 and an interpreter state change request unit 32. The hardware configuration of the interpreter terminal 3 is the same as that of the customer terminal 2 described above, and is a computer in which a CPU, a memory, a secondary storage device, an input / output device and the like are connected by a bus, a smartphone, a tablet computer, a stationary computer Alternatively, a known computer such as a notebook computer can be used as the interpreter terminal 3. Moreover, it is the same as that of the customer terminal 2 also about the point provided with a voice input / output device and a network communication apparatus.

The interpreter terminal 3 is a client device in the client-server model, and is similar to the customer terminal 2 in that the computer is operated as the interpreter terminal 3 using either a dedicated program or a general-purpose program such as a WEB browser. It is. In this embodiment, when using a portable terminal such as a smartphone or a tablet computer, a program for operating the portable terminal as the interpreter terminal 3 is recorded in the secondary storage device of the portable terminal, and the recorded program is stored in the memory. The portable terminal is operated as the interpreter terminal 3 by being loaded on and executed by the CPU. When the stationary computer or notebook computer is used as the interpreter terminal 3, the interpreter terminal 3 is operated using a WEB browser.

Also, as described above, the interpreter user of this embodiment is a user who can receive the interpretation service from other interpreter users, and the interpreter terminal 3 can also be used as the customer terminal 2.

The call service providing device 4 is a device that provides a voice call service between the customer terminal 2 and the interpreter terminal 3 under the control of the interpretation service support device 1. Similar to the interpretation service support device 1, the hardware configuration is a computer in which a CPU, memory, secondary storage device, input / output device, etc. are connected by a bus, and a program recorded in the secondary storage device is loaded into the memory. When the CPU executes, the computer is operated as the call service providing device 4. The call service providing device 4 may be used as the call service providing device 4 with a known voice call service providing system.

Next, the screen configuration of the customer terminal 2 and the flow of processing will be described.
FIG. 2 is a configuration diagram of a customer initial screen W11 that is an initial screen of the customer terminal 2. As shown in FIG. 2, the customer initial screen W11 includes a language selection form C111 for selecting a language used by the customer, an interpreter language selection form C112 for selecting a language that the customer desires to interpret, and an outbound work switching button C113. A search button C114 for changing to a screen for searching for interpreter users by inputting an arbitrary search condition and an interpreter list area C115 for displaying a list of interpreter users are displayed.

The use language selection form C111 is a form for selecting a customer use language that is a language used by a customer user, and the interpreter language selection form C112 is a form for selecting an interpreter language that is a language that the customer user desires to interpret. It is. When the language of the use language selection form C111 or the interpretation language selection form C112 is changed, the interpreter list inquiring unit 21 of the customer terminal 2 communicates with the interpretation service support apparatus 1, and the selected customer use language and interpretation language, and Based on whether or not to request an outbound work to be described later, a list of interpreter users who can respond immediately is displayed in the interpreter list area C115.

The outbound work switching button C113 is a button for selecting whether or not to request an interpreter user for an outbound work such as direct sales. When the outbound task switching button C113 is pressed, whether or not to request an outbound task is switched, and the interpreter list inquiring unit 21 of the customer terminal 2 communicates with the interpreting service support apparatus 1, and the above-described customer language and interpreter are communicated. Based on the language and whether or not to request an outbound job, a list of interpreter users who can respond immediately is displayed in the interpreter list area C115. In the present embodiment, the outbound work switching button C113 is displayed on the customer initial screen W11, and it is possible to request the interpreter user to perform the outbound work. However, this configuration is not essential, and the interpreter user usually It is also possible to provide only the interpretation service.

The search button C114 transitions to a search screen (not shown) for searching for an interpreter user using a predetermined search condition, instead of requesting the customer use language, the interpreter language, and the outbound job. It is a button to do.

The interpreter list area C115 is an area for displaying a list of interpreter users who can respond immediately based on the above-described customer language, interpreter language, and whether or not to request an outbound job. In the interpreter list area C115, for each of the interpreter users that can be handled immediately, the icon indicating the interpreter user, the name of the interpreter user, the residence area of the interpreter user, and the evaluation of the interpreter user Is displayed.

FIG. 3 is a flowchart showing the flow of processing when displaying the list of the contractor users on the customer initial screen W11 described above. When the language of the use language selection form C111 or the interpretation language selection form C112 is changed or when the outbound job switching button C113 is pressed, the interpreter list inquiry unit 21 of the customer terminal 2 uses the customer usage. Interpreter list inquiry information including information indicating a language, information indicating an interpretation language, and information indicating whether or not to request an outbound job is transmitted to the interpretation service support apparatus 1 (step S111).

When the interpreter list transmission unit 12 of the interpreter service support apparatus 1 receives the interpreter list inquiry information (step S112), the interpreter list inquiry information includes the information indicating the customer use language included in the received interpreter list inquiry information, and the interpreter language. One or more contractor users who can provide an interpreting service from the management unit 11 based on the information to be displayed and information indicating whether or not to request an outbound service, and can respond immediately Information is acquired (step S113). The acquired information regarding one or more interpreter users is transmitted from the interpreter list transmitting unit 12 to the customer terminal 2 as interpreter list information (step S114).

Upon receiving the interpreter list information, the interpreter list inquiring unit 21 of the customer terminal 2 displays a list of interpreter users in the interpreter list area C115 based on the list information (step S115).

When the customer user selects one of the interpreter users displayed in the interpreter list area C115 on the customer initial screen W11, a transition is made to the interpreter details screen W12 shown in FIG.

FIG. 4 is a diagram showing the configuration of the interpreter details screen W12. As shown in FIG. 4, the interpreter details screen W12 displays an interpreter basic area C121, an interpreter details area C122, and a call start button C123.

The interpreter basic area C121 is an area indicating basic information of the interpreter user, and displays an icon indicating the interpreter user, the nomination of the interpreter user, the residence area of the interpreter user, and the evaluation of the interpreter user. . Note that the information displayed in the interpreter basic area C121 is the same as the information displayed in the interpreter list area C115 in the above-described customer initial screen W11.

The interpreter details area C122 is an area showing detailed information of the interpreter user, and displays the interpreter user's occupation, age, guideability, usable language, and comments by the interpreter user himself.

The call start button C123 is a button for requesting the start of the interpretation service by the interpreter user displayed on the interpreter details screen W12. When the customer user presses the call start button C123, the interpreter service request unit 22 of the customer terminal 2 requests the interpreter service support apparatus 1 to start the interpreter service. In the customer initial screen W11 of this embodiment, the interpretation user's evaluation is displayed in the interpreter list area C115, and the interpreter service is started by pressing the call start button C123 displayed on the interpreter details screen W12. Request. With this configuration, the customer user can consider which interpreter user the interpreter service is provided when requesting the provision of the interpreter service.

FIG. 5 is a flowchart showing a processing flow from when the call start button C123 is pressed to when the call service is started. As shown in FIG. 5, when the call start button C123 is pressed, the interpreter service request unit 22 of the customer terminal 2 causes information indicating a customer user, information indicating an interpreter user, and information indicating a customer use language. Interpretation service start request information including information indicating the interpretation language and information indicating whether or not to request an outbound job is transmitted to the interpretation service support apparatus 1 (step S121).

When the interpreting service accepting unit 13 of the interpreting service support device 1 receives the interpreting service start request information (step S122), the information on the customer user and the interpreter user are received from the managing unit 11 based on the received information. Information for identifying the interpreter terminal 3 to be used is acquired, information regarding the acquired customer user, information indicating the customer use language, information indicating the interpreter language, and information indicating whether or not to request an outbound job The interpretation service response request information including the information is transmitted to the interpreter terminal 3 (step S123).

When the interpreter service response unit 31 of the interpreter terminal 3 receives the above-described interpreter service response request information, the interpreter service response unit 31 displays a service provision screen W22 to be described later, and displays that the customer user is requested to provide the interpreter service. (Step S124). When the interpreter user presses the response button C224 on the service providing screen W22, the interpreter service response unit 31 transmits interpreter service response information indicating a response to the interpreter service response request to the interpreter service support apparatus 1 (step S1). S125).

When the interpretation service reception unit 13 of the interpretation service support apparatus 1 receives the interpretation service response information (step S126), the voice call control unit 14 starts a voice call between the customer terminal 2 and the interpreter terminal 3 (step S126). S127). In the present embodiment, as described above, the voice call between the customer terminal 2 and the interpreter terminal 3 is executed by the call service providing apparatus 4, and the voice call control unit 14 communicates with the call service providing apparatus 4 to communicate the call service providing apparatus. 4 to start a voice call between the customer terminal 2 and the interpreter terminal 3.

When a voice call between the customer terminal 2 and the interpreter terminal 3 is started, the screen of the customer terminal 2 transitions to a service screen W13 shown in FIG.

As shown in FIG. 6, the service screen W13 displays interpreter user information C131, a call duration C132, a speaker switching button C133, and a call end button C134.

The interpreter user information C131 displays the icon and name of the interpreter user, and the call time C132 displays the elapsed time since the call was started. The speaker switching button C133 is a button for selecting whether or not the sound output from the customer terminal 2 is performed by a speaker.

The call end button C134 is a button for ending the voice call with the interpreter terminal 3 and ending the interpreter service by the interpreter user. When the call end button C134 is pressed, a transition is made to a service end screen W14 described later.

FIG. 7 is a diagram showing the configuration of the service end screen W14. As shown in FIG. 7, the service end screen W14 includes a call time C141, a service usage fee C142, an evaluation selection form C143, a comment input form C144, a chip selection form C145, an OK button C146, and a Close button C147. Is displayed.

Call time C141 and service usage fee C142 display the call time and service usage fee for the completed interpretation service.

The evaluation selection form C142 is a form for selecting an evaluation for the interpreter user. When an arbitrary evaluation is selected and an OK button C146 described later is pressed, the selected evaluation is recorded in the management unit 11 of the interpretation service support apparatus 1. Based on the recorded evaluation, the interpreter list area C115 and the like of the customer initial screen W11 are displayed.

The comment input form C143 is a form for inputting an arbitrary comment to the interpreter user. When an arbitrary comment is input to the comment input form C143 and an OK button C146 described later is pressed, the input comment is recorded in the management unit 11 of the interpretation service support apparatus 1. The recorded comments can be viewed on the interpreter details screen W12 or the like.

The chip selection form C145 is a form for selecting or inputting a chip amount to be paid to the interpreter user. When a chip amount to be paid is selected or input using the chip selection form C145 and an OK button C146 described later is pressed, a chip of the selected amount is paid to the interpreter user.

The OK button C146 is a button for confirming selection or input in the above-described evaluation selection form C142, comment input form C143, and chip selection form C145, and the Cancel button C147 is a button for rejecting selection or input by the above form. When the OK button C146 is pressed, the selected or entered evaluation and comment are recorded in the management unit 11 of the interpreting service support apparatus 1, and the selected or entered amount of the chip is paid to the interpreter user, and the screen shifts to the customer initial screen W11. To do. When the Cancel button C147 is pressed, the selected or input evaluation, comment, and tip amount are discarded, and a transition is made to the customer initial screen W11.

The above is the screen transition and processing flow from the customer initial screen W11 until an arbitrary interpreter user is selected and interpretation service is provided.

Next, the screen configuration of the interpreter terminal 3 and the flow of processing will be described. FIG. 8 is a configuration diagram of an interpreter initial screen W21 that is an initial screen of the interpreter terminal 3. As shown in FIG. 8, the interpreter initial screen W21 displays an outbound work correspondence switching button C211, an immediate correspondence switching button C212, a corresponding language area C213, and a save button C214.

The outbound task switching button C211 is a button for switching whether or not to correspond to the outbound task, and the immediate response switching button C212 is a button for switching whether or not the interpreting service and / or the outbound task can be immediately supported, and the corresponding language area C213. Is a form area for selecting a language in which an interpreter user can provide interpretation services and / or outbound services.

The save button C214 is a button for saving in the management unit 11 of the interpretation service support apparatus 1 the availability of the selected outbound business, the interpretation service and / or the immediate availability of the outbound business, and the language in which the service can be provided.

FIG. 9 is a flowchart showing a processing flow when the above-described save button C214 is pressed. As shown in FIG. 9, when the save button C214 is pressed, information indicating whether or not the interpreter state changing unit 32 of the interpreter terminal 3 corresponds to the outbound task selected by the outbound task switching button C211; Interpreter status information including information indicating whether or not immediate response selected by the immediate response switching button C212 is available and information indicating the service available language selected by the corresponding language region C213 is transmitted to the translation service support apparatus 1. (Step S211).

When receiving the above interpreter status information (step S212), the management unit 11 of the interpreting service support apparatus 1 determines whether or not the outbound operation support included in the received information of the database 111 is possible, and whether or not the support is possible immediately. Information on the language that can provide the service is updated (step S213). The updated information is used when the interpreter service list transmitter 12 acquires a list of interpreter users.

FIG. 10A is a configuration diagram of the service provision screen W22. The service providing screen W22 is a screen that is displayed when the interpreting service response unit 31 of the interpreting user terminal 3 receives the interpreting service response request information in step S124 described above. As shown in FIG. C221, service type C222, customer information C223, and response button C224 are displayed.

The language information C221 is an area for displaying a customer use language used by the customer user and an interpreter language that the customer desires to interpret. The service type C222 indicates whether the customer is requesting a normal interpreting service or is outbound. Display whether you are seeking business support. The customer information C223 displays the customer user's icon, name, residential area, and evaluation.

The response button C224 is a button that is pressed when the interpreter user starts providing the interpretation service. When the response button C224 is pressed, the interpretation service response information is transmitted to the interpretation service support apparatus 1 in the above-described step S125, and the voice call between the customer terminal 2 and the interpreter terminal 3 is started in the above-described steps S126 and S127. In this embodiment, in response to a request for providing an interpretation service from a customer user, information including the evaluation of the customer user who made the request is displayed on the service provision screen W22, and a voice call is started by pressing a response button C224. The interpreter user can view the information of the customer user who provides the service before starting the interpretation service. Thereby, for example, a service start request from a customer user with a low evaluation can be rejected.

FIG. 10B is a configuration diagram of the service providing screen W22 when the voice call is started. As shown in FIG. 10B, in the state where the voice call is started, a call end time C225 and a service end button C226 are displayed instead of the response button C224. When the service end button C225 is pressed or the call end button C134 on the service screen W13 of the customer terminal 2 is pressed, the voice call ends, and the interpreter terminal 3 transitions to the service provision end screen W23.

FIG. 11 is a configuration diagram of the service provision end screen W23. As shown in FIG. 11, the service provision end screen W23 displays an evaluation selection form C231, a comment input form C232, an OK button C233, and a Close button C234.

The evaluation selection form C231 is a form for selecting an evaluation for a customer user. When an arbitrary evaluation is selected and an OK button C233 described later is pressed, the selected evaluation is recorded in the management unit 11 of the interpretation service support apparatus 1. Based on the recorded evaluation, customer information C223 on the service providing screen W22 is displayed.

The comment input form C232 is a form for inputting an arbitrary comment to the customer user. When an arbitrary comment is input to the comment input form C232 and an OK button C233 described later is pressed, the input comment is recorded in the management unit 11 of the interpretation service support apparatus 1.

The OK button C233 is a button for confirming selection or input in the above-described evaluation selection form C231 and comment input form C232, and the Cancel button C234 is a button for rejecting selection or input by the form. When the OK button C233 is pressed, the evaluation or comment for the customer user selected or input is recorded in the management unit 11 of the interpreting service support apparatus 1, and the interpreter initial screen W21 is displayed. When the Cancel button C234 is pressed, the selected or input evaluation and comment are discarded, and a transition is made to the interpreter initial screen W21.

FIG. 12 is a diagram showing the configuration of the user introduction screen W31. An interpreter user who has the authority to invite others as customer users or interpreter users can invite others via the user introduction screen W31. As shown in FIG. 12, the user introduction screen W31 includes a user type selection form C311 for selecting whether to invite as a customer user or invitation as an interpreter user, a user name input form C312 and a contact e-mail address. An input form C313, an invitation message input form C314, an invitation execution button C315, a search condition input form C316, and an invitation history area C317 are displayed.

When an invitation execution button C315 is pressed after inputting or selecting in the user type selection form C311, the user name input form C312, the contact e-mail address input form C313, or the invitation message input form C314, the interpretation service support system 1 An invitation e-mail in which a URL for performing a registration process is described is transmitted to the e-mail address input in the contact e-mail address input form C313 by the inviting unit 15.

Further, the interpreter terminal 3 can execute the function provided by the customer terminal 2. By switching the user type from the predetermined menu to the customer user, the customer initial screen W11 to the service end screen W14 can be displayed, and other interpreter users can be requested to deal with interpreting services or outbound work.

Although the description of the present embodiment has been described above, the embodiment of the present invention is not limited to this. For example, in this embodiment, the voice service between the customer terminal 2 and the interpreter terminal 3 is performed by the call service providing device 4 controlled by the interpreting service support device 1. The apparatus 1 may be executed. The customer terminal 2 and the interpreter terminal 3 execute a dedicated program when using a smartphone or a tablet computer, but may use a WEB browser as in the case of using a stationary computer or a notebook computer. Good.
Other specific configurations are not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

DESCRIPTION OF SYMBOLS 1 Interpretation service support apparatus 11 Management part 111 Database 12 Interpreter list transmission part 13 Interpretation service reception part 14 Call control part 15 Invitation part 2 Customer terminal 21 Interpreter list inquiry part 22 Interpretation service request part 3 Interpreter terminal 31 Interpretation service response Section 32 Interpreter status change request section 4 Call service providing device

Claims

A management unit that manages information about customer users who are provided with interpreting services, and information about interpreter users who provide the interpreting services;
Information on the list of interpreter users capable of interpreting and responding immediately is received from the customer terminal by receiving information indicating the language used by the customer user who uses the customer terminal and the language to be interpreted. The interpreter list transmitter to send to
When the customer user receives from the customer terminal a request to start an interpreting service by the one interpreter user selected from the list of interpreter users, the interpreter terminal used by the interpreter user responds to the start request. An interpreting service reception unit for sending a response request;
Information indicating that the response request is responded is received from the interpreter terminal, and a voice call control unit that controls a voice call between the customer terminal and the interpreter terminal;
An interpreting service support apparatus comprising:
The interpreting service support device further includes an invitation unit that prompts the invited person to register as the customer user or the interpreter user based on a request from the interpreter terminal. Interpretation service support device.
The management unit manages presence / absence of invitation authority for each of the interpreting users managed by the management unit,
The interpreting service according to claim 2, wherein the invitation unit prompts the invitee to register as the customer user or the interpreter user based on a request from the interpreting user having the invitation authority. Support device.
Receiving from the customer terminal information indicating the language used by the customer user using the customer terminal and the language to be interpreted;
Transmitting information related to a list of interpreter users capable of interpreting and immediately responding to the customer terminal based on the received information;
Receiving from the customer terminal a request to start an interpretation service by the one interpreter user selected by the customer user from the list of interpreter users;
Based on the received interpretation service start request, a step of transmitting a response request to the start request to the interpreter terminal used by the interpreter user, and information indicating that the response request is responded to the interpreter terminal Receiving from
Controlling a voice call between the customer terminal and the interpreter terminal based on information indicating that the response request is received.
An interpreting service support method, comprising:
On the computer,
Receiving from the customer terminal information indicating the language used by the customer user using the customer terminal and the language to be interpreted;
Transmitting information related to a list of interpreter users capable of interpreting and immediately responding to the customer terminal based on the received information;
Receiving from the customer terminal a request to start an interpretation service by the one interpreter user selected by the customer user from the list of interpreter users;
Based on the received interpretation service start request, a step of transmitting a response request to the start request to the interpreter terminal used by the interpreter user, and information indicating that the response request is responded to the interpreter terminal Receiving from
Controlling a voice call between the customer terminal and the interpreter terminal based on information indicating that the response request is received.
A program characterized by having executed.