WO2016074385A1

WO2016074385A1 - Call processing method, communication terminal and computer storage medium

Info

Publication number: WO2016074385A1
Application number: PCT/CN2015/073863
Authority: WO
Inventors: 王永刚; 赵翠华
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-11-14
Filing date: 2015-03-09
Publication date: 2016-05-19
Also published as: CN105657138B; CN105657138A

Abstract

Disclosed are a call processing method and a communication terminal, which are applied to a called terminal. The method comprises: when a called terminal receives a first call of a calling terminal, extracting a communication identifier of the calling terminal; determining, according to the communication identifier, whether the first call is an emergency call to be answered; and when the first call is an emergency call to be answered, forming and outputting an emergency call prompt. Also disclosed is a computer storage medium.

Description

Call processing method, communication terminal and computer storage medium

Technical field

The present invention relates to call processing technologies in the field of communications, and in particular, to a call processing method, a communication terminal, and a computer storage medium.

Background technique

At present, when using a communication terminal such as a mobile phone, the following situations may occur;

(1) In a certain period of time, I am concerned about a person's incoming call, but because the call is not found in time, the call is missed. When the call is answered, the call cannot be made in time due to various reasons such as busyness. For example, when decorating a house, it is annoying to miss the telephone of the decoration company engineering manager. When conquering an important customer, if you miss the customer's phone call, the damage may be irreparable.

(2) On an important occasion, such as a meeting, a friend's call is received, all calls are ignored in order to avoid interruption, and the very urgent call is missed. If it is urgent, it may be delayed. .

(3) When you are at home, the phone is often muted or vibrated. If the phone is not found and you are rushing out, it may cause inconvenience to the user.

Summary of the invention

In view of this, embodiments of the present invention are expected to provide a call processing method, a communication terminal, and a computer storage medium to at least partially solve problems such as emergency call miss.

The technical solution of the embodiment of the present invention is implemented as follows:

A first aspect of the embodiments of the present invention provides a call processing method, which is applied to a called end, and the method includes:

When the called end receives the first call of the calling end, the called end extracts the communication identifier of the calling end;

Determining, according to the communication identifier, whether the first call is an emergency answering call;

When the first call is an emergency answering call, an emergency call prompt is formed and output.

Based on the above scheme,

Determining, according to the communication identifier, whether the first call is an emergency call, includes:

Determining whether the communication identifier is a pre-stored emergency communication identifier;

Determining that the first call is an emergency answering call when the communication identifier is a pre-stored first type emergency communication identifier;

The first call initiates an active emergency call or an ordinary call for the calling terminal.

Based on the above scheme,

Determining, when the communication identifier is a pre-stored second type emergency communication identifier, whether the first call is an active emergency call initiated by the calling terminal;

When the first call is an active emergency call at the calling end, the first call is determined to be an emergency answering call.

Based on the above scheme,

The determining whether the first call is an active emergency call initiated by the calling terminal includes:

Determining whether the called end has received emergency call information sent by the calling end;

When the called end receives the emergency call information sent by the calling end, it determines that the first call is an active emergency call initiated by the calling end.

Based on the above scheme,

The emergency call information is immediate call feature information transmitted through a short message or carried in a call data packet.

Based on the above scheme,

The method further includes:

The emergency communication identifier is formed according to a user operation indication.

Based on the above scheme,

Determining, according to the communication identifier, whether the first call is an emergency call, including

Counting the number of times the calling end initiates the first call within the first specified time;

Determining, according to the number of times, whether the communication identifier of the calling end meets a preset condition of a third type of emergency communication identifier; and the third type of emergency identifier is a mandatory emergency communication identifier;

When the communication identifier of the calling terminal is a third type of emergency communication identifier that meets a preset condition, determining that the first call is a short answering call.

Based on the above scheme,

Forming and outputting an emergency call prompt, including:

When the first call is to answer an emergency answering call, the emergency call reminder is performed according to the preset emergency call profile;

The emergency call reminder is a ring alert or a vibration reminder whose reminder strength is greater than the non-emergency call profile.

Based on the above scheme,

The emergency call prompt further includes an emergency call display signal;

The emergency call display signal includes an emergency call reminder information or an emergency call light signal displayed on the called end display screen;

The forming and outputting an emergency call prompt may include:

The emergency call display signal is displayed.

A second aspect of the embodiments of the present invention provides a call processing method, which is applied to a calling end, and the method includes:

Receiving an emergency call operation indication;

Forming emergency call information according to the emergency call operation indication; wherein the emergency call information is used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

Sending the emergency call information to the called end;

Initiating an active emergency call to the called terminal.

Based on the above scheme,

The method further includes:

Receiving an emergency call feedback message formed by the called end based on the emergency call information within a second specified time.

Based on the above scheme,

The initiating an active emergency call to the called end includes:

Determining that after receiving the emergency call feedback message within a second specified time, an active emergency call is initiated to the called terminal.

Based on the above scheme,

The method further includes:

Recording the number of times the active emergency call is initiated to the same called party within the third specified time;

When the number of active emergency calls that are not answered reaches N times, the active emergency call is stopped;

The N is an integer not less than 2.

A third aspect of the embodiments of the present invention provides a communication terminal, where the terminal is a called terminal, and the called terminal includes:

The extracting unit is configured to: when the called end receives the first call of the calling end, extract the communication identifier of the calling end;

a determining unit, configured to determine, according to the communication identifier, whether the first call is an emergency answering call;

The answering unit is configured to form and output an emergency call prompt when the first call is an emergency answering call.

Based on the above scheme,

The determining unit is configured to determine whether the communication identifier is a pre-stored emergency communication Determining, when the communication identifier is a pre-stored first type emergency communication identifier, determining that the first call is an emergency answering call; and wherein the first call initiates an active emergency call or the ordinary call call.

Based on the above scheme,

The determining unit is configured to determine whether the communication identifier is a pre-stored emergency communication identifier; and when the communication identifier is a pre-stored second type emergency communication identifier, determine whether the first call is a calling end Initiating an active emergency call; and when the first call is an active emergency call at the calling end, determining that the first call is an emergency answering call.

Based on the above scheme,

The determining unit is configured to count the number of times that the calling end initiates the first call in the first specified time; and determine, according to the number of times, whether the communication identifier of the calling end meets the preset condition of the third type of emergency communication identifier; The third type of emergency identifier is a mandatory emergency communication identifier; and when the communication identifier of the calling terminal is a third type of emergency communication identifier that meets a preset condition, determining that the first call is a short answering call.

A fourth aspect of the embodiments of the present invention provides a communication terminal, where the communication terminal is a calling terminal, and the calling terminal includes:

An interaction unit configured to receive an emergency call operation indication;

Forming a unit, configured to form emergency call information according to the emergency call operation indication; wherein the emergency call information is configured to be used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

a sending unit, configured to send the emergency call information to the called end;

The calling unit is configured to initiate an active emergency call to the called terminal.

Based on the above scheme,

The communication terminal further includes:

a receiving unit, configured to receive the called end based on the emergency call letter within a second specified time Emergency call feedback message formed by interest.

Based on the above scheme,

The calling unit is configured to determine to initiate an active emergency call to the called terminal after receiving the emergency call feedback message within a second specified time.

The fifth aspect of the embodiments of the present invention further provides a computer storage medium, where the computer storage medium stores computer executable instructions, where the computer executable instructions are used to execute the first aspect and the second embodiment of the present invention. At least one of the methods described.

In the call processing method, the communication terminal, and the computer storage medium according to the embodiment of the present invention, when the call is determined as an emergency call, the called party sends a call prompt more strongly than the normal call prompt, thereby reminding the user to answer the emergency call in time. . For the calling end, the active end call can be initiated, so that the called end can obtain a stronger call prompt to avoid missed emergency call, and improve the call success rate and user satisfaction of the emergency call.

DRAWINGS

1 is a schematic flowchart of a call processing method according to an embodiment of the present invention;

2 is a schematic flowchart of determining whether to answer an emergency call according to an embodiment of the present invention;

FIG. 3 is a second schematic diagram of a process for determining whether to answer an emergency call according to an embodiment of the present invention;

4 is a third schematic flowchart of determining whether to answer an emergency call according to an embodiment of the present invention;

FIG. 5 is a second schematic flowchart of a call processing method according to an embodiment of the present disclosure;

FIG. 6 is a schematic structural diagram of a called end according to an embodiment of the present invention;

FIG. 7 is a schematic structural diagram of a calling end according to an embodiment of the present invention;

FIG. 8 is a schematic flowchart diagram of a call processing method according to an example of the present invention; FIG.

9 is a second schematic flowchart of a call processing method according to an example of the present invention;

10 is a third schematic flowchart of a call processing method according to an example of the present invention;

11 is a fourth schematic flowchart of a call processing method according to an example of the present invention;

12 is a fifth schematic flowchart of a call processing method according to an example of the present invention;

FIG. 13 is a sixth schematic flowchart of a call processing method according to an example of the present invention.

detailed description

The preferred embodiments of the present invention are described in detail below with reference to the accompanying drawings.

Method embodiment one:

As shown in FIG. 1 , this embodiment provides a call processing method, which is applied to a called end, and the method includes:

Step S110: When the called end receives the first call of the calling end, the communication identifier of the calling end is extracted;

Step S120: determining, according to the communication identifier, whether the first call is an emergency answering call;

Step S130: When the first call is an emergency answering call, an emergency call prompt is formed and output.

Both the calling end and the called end are communication terminals, such as various types of mobile phones.

The first call can be any call initiated by the calling party, and does not specifically refer to which call. The communication identifier is usually an identifier of the communication calling party, such as a landline number and a mobile phone number.

Generally, an emergency call communication identifier may be preset in the called terminal, and whether the current call is an emergency answering call is determined by determining whether the communication identifier of the calling terminal is an emergency call communication identifier.

In the prior art, when the called party receives a call, the ringing and/or vibration output will be performed according to the user setting or the system preset scene mode. In this embodiment, an emergency answering call profile may be set, and the emergency call alert is a ringing alert or a vibration reminder whose alert strength is greater than the non-emergency call profile. If prompted according to this mode, the ringing sound may be louder or more intense, or the ringing audio may be distinctive audio that is different from other non-emergency answering call profiles.

In addition, the emergency call prompt may further include an emergency call display signal. Emergency call The display signal can be a light signal, such as an emergency call light signal; or it can be an emergency call display information, such as an emergency call icon or text message. The emergency call display information can be displayed through the display screen of the called end.

Obviously, in the embodiment, when the emergency answering call is determined by the judgment of whether the emergency answering call is made, the call reminder different from the non-emergency call scene mode or the call reminder stronger than the non-emergency call scene mode is used to prompt the user to have Emergency answering the telephone access, pay attention to timely answering, which can reduce the user's missed emergency call scene, improve the intelligence of the equipment and user satisfaction.

In the specific implementation process, the emergency answering calls can be divided into three categories;

The first category: unconditional emergency answering calls, generally the user at the calling end is an important user designated by the called end user, such as an important customer.

At this time, as shown in FIG. 2, the step S120 may include:

Step S1201: Determine whether the communication identifier is a pre-stored emergency communication identifier;

Step S1202: When the communication identifier is a pre-stored first type emergency communication identifier, determining that the first call is an emergency answering call;

When the calling end is the first type of emergency communication identifier specified by the called end, whether the calling end is an ordinary call or an actively initiated active emergency call, it is regarded as an emergency answering call. Obviously, the probability that the called end user misses the call of the important calling user is reduced, and the user satisfaction is improved.

The second category: a conditional emergency answering call, usually an active emergency call initiated by a general important calling user designated by the called end user. At this time, as shown in FIG. 3, the step S120 may include:

Step S1211: determining whether the communication identifier is a pre-stored emergency communication identifier;

Step S1212: When the communication identifier is a pre-stored second type emergency communication identifier, determine whether the first call is an active emergency call initiated by the calling terminal;

Step S1213: When the first call is an active emergency call of the calling end, determining the first A call is an emergency answering call.

In this embodiment, when the active call initiated by the calling end indicates that the calling user considers the call to be very important, and the called end user wants to answer the call in time, and the calling end is the second type of emergency communication identifier, it is determined. Answer the call for emergency. Combined with the second type of emergency communication identification and the caller's emergency call, it is possible to prevent some undesired calling parties from using the active immediately following call to disturb the called party, which again improves the user's usage satisfaction.

The third type: mandatory emergency answering call, usually a caller continuously initiates a call to the called end, and the calling end repeatedly misses. At this time, the communication identifier of the calling end can be temporarily regarded as an emergency call communication. The identification forces the electronic device to prompt the user with an emergency answering call.

At this time, as shown in FIG. 4, the step S120 may include:

Step S1221: Count the number of times the calling end initiates the first call within the first specified time;

Step S1222: Determine, according to the number of times, whether the communication identifier of the calling end meets a preset condition of a third type of emergency communication identifier; and the third type of emergency identifier is a mandatory emergency communication identifier;

Step S1223: When the communication identifier of the calling terminal is the third type emergency communication identifier that meets the preset condition, determining that the first call is a short answering call.

And determining, according to the number of times, whether the communication identifier of the calling end meets the preset condition of the third type of emergency communication identifier, the method may include: the number of times reaches a specified number of times. At this time, the call may be an active emergency call or a normal call.

Obviously, in a specific implementation, in order to avoid the unpleasant calling party's interruption, when the communication identifier of the calling terminal is set to the third type of tight communication identifier, it is also necessary to confirm whether the communication identifier is set to be no-disturbed for the called user. The communication identifier, if yes, the communication identifier setting of the calling end is not set to the third type of tight communication identifier.

Generally, the third type emergency communication identifier communication identifier is time-limited; when set to the third type emergency communication identifier, timing is started; when the timing reaches a specified duration, the third type emergency communication identifier is deleted. .

In the specific implementation, how to determine the calling end of the second type of communication identifier is to initiate an active emergency call, and the following method may be adopted.

The step S1212 may include:

The emergency call information is immediate call feature information transmitted through a short message or carried in a call data packet. Wherein, when the first call is a circuit-switched CS domain-based call, the emergency call feature information is usually sent by using a short message; when the first call is a network IP call, the call data packet may be the same. Sending the emergency call feature information. The short message may include an instant message such as short message, WeChat or Fetion.

After the called party receives the emergency call information, the emergency call information is displayed to inform the user of the called terminal that there may be emergency answering telephone access, so be prepared. At this time, the called end can perform the answering and shielding according to the user operation instruction, or answer the call in an environment convenient for answering, and improve the user satisfaction.

In addition, the called terminal will also automatically reply the emergency call feedback information to the emergency call information.

At this time, the called terminal may automatically reply after receiving the emergency call information, or reply after the user views.

In a specific implementation, before performing the step S120, the method further includes: forming the emergency communication identifier according to a user operation indication. The emergency communication identification directory or information sheet is formed if the user manually inputs each communication identifier or by performing a corresponding check operation in the address book.

Method Embodiment 2:

As shown in FIG. 5, this embodiment provides a call processing method, which is applied to a calling end, and the method includes:

Step S210: receiving an emergency call operation indication;

Step S220: Form emergency call information according to the emergency call operation indication, where the emergency call information is used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

Step S230: Send the emergency call information to the called end;

Step S240: Initiating an active emergency call to the called terminal.

The emergency call operation indication includes detecting a duration of the user's touch call key, when the duration is greater than a predetermined duration, the emergency call operation indication is considered to be input by the user; or an emergency call subpage is set in the call page of the calling party or The menu, when the user makes a call operation input on the emergency call sub-page or menu, may be the active emergency call.

In order to inform the called party that the call originates the active emergency call initiated by the calling party, emergency call information will also be formed, and the emergency call information will be sent to the called terminal.

In a specific implementation process, the active emergency call may be a traditional telephone call based on circuit domain switching, or an IP-based IP call; if it is a traditional telephone call, the emergency call information may be a short message, a WeChat or an untrusted message. Instant messaging is transmitted to the called end. When the IP call is used, the emergency call information may be transmitted by using an instant message, or the emergency call information may be carried in the call data packet, so that the called party can receive the call data. When the packet is received, the emergency call information will be received at the same time; the number of information interactions between the calling end and the called end is reduced.

In summary, the first embodiment of the present invention provides an emergency call processing method based on the calling end, which can perform an emergency call to the called end, thereby causing the called end to obtain a stronger call prompt relative to the ordinary call, reducing The probability that the call is missed increases the communication success rate.

The method further includes:

The specified time may be specifically n seconds; the n is a number not less than 0, specifically 10 seconds, and the like. The start time of the specified time may be an instant at which the emergency call information is sent; the duration of the specified time may be determined according to statistics of the time when most of the called terminals automatically reply the feedback information.

When the calling end further receives the emergency call feedback message sent by the called end, after the caller outputs the emergency call feedback information, the user can conveniently view the user, so that the user can determine that the subsequent call is appropriate, for example, whether to execute again. Emergency calls, cut-in to normal calls, stop calls, or change the communication identity of the originating call.

The step S230 may include:

Since the emergency call information is one of the basis for judging the emergency answering call as the called end, if the emergency call feedback message is not received, the emergency call feedback information of the called end can be indicated, and the active emergency call is initiated. The called end may not be considered as an emergency answering call, and then the calling end may not enter the active emergency call.

In a specific implementation process, the called terminal may also initiate an active emergency call to the called terminal directly when the active emergency call is not received.

In a specific implementation process, after an active emergency call is not answered, the active emergency call may be initiated again until it is answered or reaches the specified number of times N; wherein N is an integer not less than 2.

Therefore, the method may further include:

When the number of active emergency calls that are not answered reaches N times, the active emergency call is stopped.

After the active emergency call is stopped, the ordinary call page can be transferred to initiate a normal call or to a message page, and a message is sent to the called terminal based on the user operation indication.

In the method described in this embodiment, the user can not only enhance the success rate of the call initiated to others, but also initiate an active emergency call when the mobile phone cannot find it, so as to quickly find the location of the called end.

In summary, the present embodiment provides a method for processing an active emergency call, which can facilitate a user to initiate an active emergency call, so that the called party obtains a stronger call prompt than a call based on the non-emergency call profile.

Equipment embodiment 1:

As shown in FIG. 6, the embodiment provides a communication terminal, where the terminal is a called terminal, and the called terminal includes:

The extracting unit 110 is configured to: when the called end receives the first call of the calling end, extract the communication identifier of the calling end;

The determining unit 120 is configured to determine, according to the communication identifier, whether the first call is an emergency answering call;

The answering unit 130 is configured to form and output an emergency call prompt when the first call is an emergency answering call.

The specific structure of the extracting unit 110 and the determining unit 120 may include a processor and a storage medium; the processor and the storage medium are connected by a bus, and the storage medium stores executable code; the processor reads by The function corresponding to the extracting unit 110 and the determining unit 120 can be implemented by running the executable code.

The processor may be an electronic component such as an application processor AP, a digital signal processor DSP, a programmable logic array PLC, a central processing unit CPU, or a microprocessor MCU.

The extracting unit 110 and the determining unit 120 may be integrated to correspond to the same processor or different processors; when the integration corresponds to the same processor, the processor processes the functions of the different units in time division multiplexing or concurrent threads.

The answering unit includes a communication interface configured to receive a signal or data generated by the calling party due to the call. The communication interface can include a wired interface or a wireless interface; the wireless interface can include a receive antenna; the wired interface can include a cable interface or a fiber optic cable interface.

The answering unit also includes a voice playback unit, such as a speaker or earphone, having an electronic structure for audio playback.

The embodiment provides a specific implementation hardware for the call processing method according to the first embodiment of the method, which can process an emergency call, facilitates the user to communicate through an emergency call when there is an emergency, and reduces the missed important call for the called end. probability.

For information about the composition of the emergency call prompt, etc., refer to method embodiment 1, which is not repeated here. The called end in this embodiment may be various types of mobile phones, such as an Android mobile phone, a Symbian system mobile phone, or an IOS system mobile phone.

The specific structure of the determining unit 120 may be different in structure according to the manner of determining whether the first call is an emergency call. The structure of the three types of determining units 120 is provided below:

The first type: the determining unit 120 is configured to determine whether the communication identifier is a pre-stored emergency communication identifier; and when the communication identifier is a pre-stored first type emergency communication identifier, determining that the first call is Receiving an emergency call; and wherein the first call initiates an active emergency call or a normal call for the calling terminal. In the present structure, the determining unit 120 includes a storage medium, where the storage medium stores the first type of emergency communication identifier; the determining unit 120 further includes a matching comparison structure, and the matching comparison structure may include a comparator, etc. structure.

a second type: the determining unit 120 is configured to determine whether the communication identifier is a pre-stored emergency communication identifier; and when the communication identifier is a pre-stored second type emergency communication identifier, determining the first call Whether the active emergency call initiated by the calling party; and when the first call is an active emergency call of the calling party, determining that the first call is an emergency answering call. In the present structure, the determining unit 120 includes a storage medium, the storage medium stores the second type of emergency communication identifier, and the determining unit 120 further includes a matching comparison structure and a communication interface, The matching comparison structure may include a structure such as a comparator. The communication interface is configured to receive the emergency call information for determining that the first call is an active emergency call. The determining unit 120 in this embodiment specifically determines the active emergency call of the first call as the calling end. For example, the method embodiment 1 is not repeated here. For the content and the receiving manner of the emergency call information, refer to the first embodiment of the method, which is not repeated here.

The third type: the determining unit 120 is configured to count the number of times the calling end initiates the first call in the first specified time; and determine, according to the number of times, whether the communication identifier of the calling end meets the preset condition An emergency communication identifier; the third type of emergency identifier is a mandatory emergency communication identifier; and when the communication identifier of the calling terminal is a third type of emergency communication identifier that meets a preset condition, determining that the first call is immediately Answer the call. In the present structure, the determining unit 120 includes a counter or a processor having a counting function, the storage medium stores the third type of emergency communication identifier, and the determining unit 120 further includes a matching comparison structure and communication. The interface, the matching comparison structure may include a structure such as a comparator. The communication interface is configured to receive the emergency call information. The technologist or processor with counting function is used for the statistics.

In a specific implementation, the answering unit may include a call prompting module. The call prompting module can include a display configured to display an emergency call display signal. The call prompting module may also include an audio output structure, such as a speaker or earphone, for outputting a ring in the emergency call alert. The call alert module can also include a vibrator for outputting vibration. The call prompting module may further include an illuminator for outputting an emergency light signal.

In addition, the called terminal may further include an interaction unit configured to receive a user indication, specifically, for receiving a user operation indication, and send emergency call feedback information to the calling terminal based on the emergency call information.

Specifically, when the emergency call feedback information is sent, reference may be made to the corresponding part in the first embodiment of the method, which is not repeated here.

The interaction unit may be a touch screen, a physical or virtual keyboard or a voice interaction interface. Structure.

Equipment Embodiment 2:

As shown in FIG. 7, the embodiment provides a communication terminal, where the communication terminal is a calling terminal, and the calling terminal includes:

The interaction unit 210 is configured to receive an emergency call operation indication;

The forming unit 220 is configured to form emergency call information according to the emergency call operation indication, where the emergency call information is used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

The sending unit 230 is configured to send the emergency call information to the called end;

The calling unit 240 is configured to initiate an active emergency call to the called terminal.

The interaction unit 210 may be a human-computer interaction interface such as a touch screen, an entity or a virtual keyboard or a voice interaction interface.

The forming unit 220 may include a processor and a storage medium; the structure of the processor and the relationship between the processor and the storage medium may be referred to the device embodiment 1, and will not be repeated here.

The sending unit 230 can include a communication interface; the calling unit 240 also includes a communication interface; the communication interface can be used to establish a communication link with the called end for communication. The specific structure of the communication interface can also refer to the device embodiment 1.

Optionally, the communication terminal further includes:

The receiving unit is configured to receive an emergency call feedback message formed by the called end based on the emergency call information within a second specified time.

The receiving unit may be a receiving antenna or a wired receiving interface.

The calling unit 230 is configured to determine to initiate an active emergency call to the called terminal after receiving the emergency call feedback message within a second specified time.

In a specific implementation, the calling terminal further includes a timer or a processor having a timing function for timing the second specified time. The start time of the second specified time is the tight The moment when the emergency call information is successfully sent.

For the specific configuration of the emergency call information in this embodiment, refer to the method embodiment 1 or the method embodiment 2, which is not repeated here.

In a specific implementation, the calling unit may include a counting module and an interrupt module;

The counting module may be configured to record the number of times the active emergency call is initiated to the same called end within a third specified time; the interrupting module may be configured to stop the active when the number of unanswered active emergency calls reaches N times Emergency call; the N is an integer not less than 2.

The counting module may include a counter or a processor having a counting function; the interrupting module may be an interrupt circuit or an interrupt chip.

In summary, the present embodiment provides implementation hardware for the second embodiment of the method. When the call initiated by the calling party is confirmed as an emergency answering call, the called party can obtain a stronger call than the non-emergency answering mode. Call reminder; convenient for users to make emergency calls, can increase the probability of active emergency calls being answered.

The embodiment of the present invention further provides a computer storage medium, where the computer storage medium stores computer executable instructions for performing the methods as described in FIG. 1 to FIG. 5 and FIG. 8 to FIG. At least one of them.

The computer storage medium may be a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and the like, which can store program code. In some embodiments, the computer storage medium is a non-transitory storage medium.

In the following, in conjunction with any of the above embodiments, several specific examples are mentioned:

In view of the problems existing in the prior art solution, an embodiment of the present invention provides an emergency call method, in which a calling party (ie, the calling party) increases an emergency in addition to a method in which a general mobile phone places a call when dialing a call. The method of dialing. The called party adds an emergency telephone setting module and an emergency telephone module, and by setting an emergency telephone, when the called party receives an emergency telephone call, it can prompt on the display interface. The prompt text such as "emergency call", the called party judges the urgency of the incoming call by prompting the text to determine whether to answer immediately. It is also possible to set the mute or vibration mode release condition. When the calling party condition reaches the preset condition, the mute or vibration mode is released, and the ring tone and vibration are played according to the preset ringtone size and vibration intensity, thereby facilitating the user to perceive. And answer the emergency call to reduce the probability of missed emergency calls.

Both the setting module and the emergency telephone module may be a component structure of the answering unit in the called end.

Example 1:

In order to solve the problem that the called party cannot clearly determine the urgency of the call and may cause the emergency call to miss in the silent or vibration mode, the present example provides an emergency telephone method and a terminal, and the calling party can call the emergency. On the phone, the called party can identify the emergency call and give the called party a prompt.

Figure 8 shows the processing process of the calling party, including the following steps:

Step S101: Open the dial pad and input the called party number. The called party number or the calling number is one of the communication identifiers of the called party; the calling party number or the calling number is one of the communication identifiers of the called party.

Step S102: Perform emergency dialing by using an emergency dialing method. The emergency dialing method may include: long pressing a dialing button on the dialing pad, reserve a dedicated emergency dialing button on the dialing pad, and setting a physical button as an emergency dialing button. .

Step S103: Send an emergency phone signature code message to the called party by using a short message. The emergency call signature code consists of the calling party's telephone number and the telephone dialing date and time.

Step S104: Wait for n seconds after the feature code short message is sent (n can be defined by the user or the calling service provider or the terminal manufacturer according to the requirement), and wait for receiving the signature code short message delivery report (also called sending report). If the signature SMS transmission report is received within n seconds, the process proceeds to step S105. If the signature SMS is not received within seconds, the emergency call process ends abnormally.

Step S105: Perform normal calling party dialing.

As shown in FIG. 9, the processing flow of the called party (the called party is the called terminal) includes the following steps:

Step S201: preset an emergency number; the preset emergency number is one of the emergency call communication identifiers in the embodiment. Preset conditions: Add an emergency contact setting module in the contact settings, which provides the user with an interface and method for setting up emergency phone contacts.

Emergency contacts can be divided into three categories: unconditional emergency contacts, general emergency contacts, and mandatory emergency contacts. Users can set different permissions for three different types of emergency contacts. The setting items include whether the prompt mode of the emergency contact is in compliance with the scene mode (mute, vibration, outdoor, etc.) of the mobile phone as a whole, and if the scene mode of the mobile phone as a whole is not followed, the user can set whether the vibration and ring tone prompts are set. And set the vibration intensity and ring tone size. The unconditional emergency contact corresponds to the first type of emergency call communication identifier in the foregoing embodiment; the ordinary emergency contact corresponds to the second type emergency call communication identifier; the forced emergency call contact corresponds to the first Three types of emergency call communication signs.

The three types of emergency contacts are explained below:

Unconditional emergency contact:

If the called party sets a contact number as an unconditional emergency contact, the contact will be prompted as an emergency call when calling the called party, whether it is an emergency call or an ordinary call. At this time, the called party rings the interface. Prompt the prompts such as “emergency call” and prompt the user (vibration and ring tone) according to the call alert method set in the emergency contact settings. This type of emergency number is the highest priority emergency number.

Ordinary emergency contact:

When the called party calls a normal emergency contact, if the called party is prompted to be an emergency call, the calling party must call the called party by means of emergency dialing. The called party provides the user in accordance with such emergency call prompting methods.

Forced emergency contact:

This setting item sets a condition for forcibly entering the emergency call mode. For example, if the number of calls of the same number exceeds the set frequency for a fixed period of time (for example, more than 3 calls within 5 minutes of the same number), the next call of the number is forcibly entered. In the emergency call process, the interface prompts an "emergency call" and other prompts and prompts the user according to the emergency phone profile (such as a strong ring tone).

Step S202: The called party information module receives the calling party emergency telephone feature code short message. The information module is equivalent to the receiving unit.

Step S203: The called party information module forwards the emergency telephone signature code short message to the telephone module, and then the information module deletes the emergency telephone signature code short message. The telephone module corresponds to the above-mentioned answering unit.

Step S204: The telephone module receives the emergency telephone signature code message forwarded from the information module and records it in the memory.

Step S205: The called party calls.

Step S206: determining that the calling number is an unconditional emergency number?

Step S207: determining that the calling number is a normal emergency number? The telephone module matches the caller number with the number in the “unconditional emergency contact” list of the emergency contact setting module. If the caller number has been set in the “unconditional emergency contact” of Party A, the match successfully enters S209, according to the pre- The unconditional emergency call prompt mode is set to prompt the user, and the incoming call process ends. If the match fails, proceed to S207. The telephone module matches the caller number with the number in the “Ordinary Emergency Contact” list of the emergency contact setting module. If the caller number has been set in the “Ordinary Emergency Contact” of Party A, the match is successfully entered into S209, according to the pre- The unconditional emergency call prompt mode is set to prompt the user, and the incoming call process ends. If the match fails, proceed to S208.

Step S208: determining that the calling number meets the mandatory emergency number condition? The telephone module determines whether the caller number meets the condition of forcibly entering the emergency call mode preset by the emergency contact setting module, and if the condition is met, the process proceeds to S209, and the user is prompted according to the preset prompt mode of the forced emergency call mode. The incoming call process ends. If the condition for forcibly entering the emergency call mode is not met, the process proceeds to S210, and the user is prompted according to the normal incoming call and the mobile phone preset profile mode, and the incoming call process ends.

Step S209: Entering the emergency telephone call interface, prompting the user with an prompt message such as “emergency call” on the incoming call interface, ringing and vibrating according to the preset ring tone and vibration mode of the current emergency call mode, and the call flow ends.

Example two:

In the process of initiating an emergency call, the calling terminal may not wait to receive the signature sending message, and immediately initiates a normal voice call after sending the emergency phone signature message. The call flow is as shown in FIG. 10, and includes the following steps:

Step S301: Open the dial pad and input the called party number.

Step S302: Perform emergency dialing by using an emergency dialing method.

Step S303: First, send an emergency phone signature code message to the called party. The emergency call signature code consists of the calling party's telephone number and the telephone dialing date and time.

Step S304: After performing S303, the ordinary calling party dials.

Due to the network, the called party may receive the incoming call after receiving the emergency call signature text message, or may receive the incoming call first, and receive the emergency call feature code short message during the ringing process. Both of these processes are normal emergency phone processes. If the called party first calls and does not receive the emergency call signature SMS during the entire ringing process, the call is treated as normal incoming call.

The called party first receives the emergency telephone signature code short message, and the processing flow of receiving the incoming call is the same as the called party processing flow in the first example, as shown in FIG.

The called party receives the incoming call first, and the processing flow of receiving the emergency call signature code during the ringing process is as shown in FIG. 11, and includes the following steps:

Step S401: This step is the same as the above S201, and the called party presets the emergency number. Pre-conditions: Add an emergency contact setting module in the contact settings, the called party has set the emergency contact and the call prompt mode in the module.

Step S402: The called party calls.

Step S403: determining that the calling number is an unconditional emergency number? The telephone module determines whether the caller number is an "unconditional emergency contact". If it is an unconditional emergency contact, the process proceeds to S410 to prompt the user according to the prompt mode preset by the emergency contact, and displays an prompt message such as "emergency call" on the interface. The user is prompted according to the ring tone size and the vibration intensity of the preset mode, and the call flow ends. If the caller number is not an unconditional emergency contact, then the subsequent processing flow is performed.

Step S404: In step S403, it is determined that the call is not an unconditional emergency contact, and the normal caller interface is displayed, and the user is prompted according to the preset mode of the mobile phone (not prompting the user according to the prompt mode set by the emergency contact module).

Step S405: The called party receives the emergency telephone feature code short message sent by the calling party during the ringing process, and the information module forwards the received emergency telephone feature code short message to the telephone module.

Step S406: After the information module sends the received emergency telephone feature code short message to the telephone module, the information module deletes the received emergency telephone signature code short message.

Step S407: The telephone module receives the emergency telephone signature code message forwarded from the information module and records it in the memory.

Step S408: determining that the calling number is a normal emergency number? That is, the telephone module determines whether the incoming single number is a normal emergency contact. If it is a normal emergency contact, the process proceeds to S410, and the user is prompted according to the normal emergency contact prompting manner. The prompt text such as “emergency call” is displayed on the interface, and the user is prompted according to the ring tone size and the vibration intensity of the normal emergency contact preset by the emergency call setting module, and the call flow ends. If the caller number is not a normal emergency contact, then go to S409.

Step S409: determining that the calling number meets the mandatory emergency number condition? The telephone module determines whether the caller number meets the condition for forcibly entering the emergency call mode preset by the emergency contact setting module, and if the condition is met, the process proceeds to step S410, and the user is prompted according to the preset forced emergency call mode prompt mode, and the call flow ends, if not When the condition of forcibly entering the emergency telephone mode is met, the telephone module does not perform any action, and prompts the user according to the original normal call interface, and the call flow ends.

Step S410: In the emergency telephone mode, the user prompts the user with an prompt message such as “emergency call”, and rings and vibrates according to the preset ring tone and vibration mode of the current emergency call mode, and the call flow ends.

Remarks: This example also provides an exception process: if the called party hangs up the phone before receiving the emergency phone signature code, the caller will not go to the emergency call judgment process. The caller interface ends prematurely.

Example three:

In today's highly developed wireless communication, there are certain difficulties in modifying the protocols and processes of existing voice calls. With the development of the network, the bandwidth of the data domain is wider and wider, and the communication delay is getting smaller and smaller. At present, there are many softwares supporting IP voice calls, such as QQ voice, Google Voice, many companies and timely communication tools used internally. IP telephony is also supported. This alternative technical solution is a method and software product for implementing an emergency call in an IP phone.

In the IP telephony emergency call processing flow, in the Call Control Protocol (SIP, H323, etc.) message extension field, this field is used to indicate an emergency call. Taking a SIP phone as an example, the call flow is as shown in FIG. 12, and includes the following steps:

Step S501: The calling agent initiates an emergency call request to the proxy server, where the call request data packet includes an extended emergency call feature field. The calling agent at this time is equivalent to the above-mentioned calling party. The proxy server can be a server of a service provider of a network IP phone.

Preset conditions: The new emergency contact setting module is added to the IP phone software. This module is different from the traditional CS domain voice phone with the phone number to set the emergency contact. The IP phone emergency contact setting module uses the ID number registered by the user as the credential. For example, the registered mailbox, the mobile phone number used for registration, and the ID number (such as the QQ number) automatically assigned by the system at the time of registration. In the emergency contact setting module, the emergency contact setting module is described in the previous step S201. The emergency call request initiation method is the same as that described in the foregoing S102.

Step S502: The proxy server verifies the legality of the called proxy, and verifies the legal proxy service. The device inserts its own address in the request message packet and then forwards the call request to the called proxy.

Step S503: The proxy server wants the calling proxy to send a response message in the call processing.

Step S504: The called proxy replies to the proxy server after receiving the call request data packet.

Step S505: After receiving the call request data packet, the called proxy parses the emergency telephone signature code field from the data packet in addition to the general IP telephone processing flow, if the calling party sets the emergency telephone signature field and is called When the party resolves to the legal emergency phone signature, it displays the prompt text such as “emergency call” on the incoming call interface, and prompts the user according to the ringtone size and vibration intensity preset by the called party, that is, the called party rings. The called ringing message is then sent to the proxy server.

Step S506: The proxy server sends the called ringing message to the calling agent. The call process ends.

Further, the emergency telephone feature code constituting the emergency call information may be composed of an emergency telephone signature code by date and time. The time can be accurate to the second (the time accuracy is determined by the implementer at the specific implementation), and when the signature is generated, the data can be simply encrypted to increase security.

In addition, in step S203 and step S406 in the above example, after the information module sends the emergency telephone feature code short message to the telephone module, the information module deletes the received emergency telephone signature code short message, and the implementer may also choose not to delete the implementation. Or the information module stores the emergency phone signature code messages separately into one category.

When the calling party initiates an active emergency call, it can be initiated from the call log or the phone book. In the specific implementation, the emergency call communication identifier or contact is not limited to the above three categories, and may be subdivided into more classes.

In the emergency call process of the calling end, the ordinary telephone number can also be dialed first, and then the emergency telephone signature code short message is sent.

The emergency telephone call flow may not be ended while waiting to receive the signature code short message delivery report failure Cheng, initiated a normal voice call. When the emergency phone signature is failed, you can also try to send the emergency phone signature code again and continue to wait for the SMS delivery report. The number of retries can be preset.

In summary, the embodiment of the present invention provides an emergency call method and a terminal, by which an emergency call can be dialed and received, mainly to improve the experience of the called party sensing the emergency call. In outdoor and noisy environments, the large ring tone and strong vibration preset by the emergency phone give the user a strong prompt to reduce the probability of missed important calls; at home, you can also call the emergency phone to find the phone. When the called party is in an important occasion, it can judge the incoming call as an emergency call through the prompt text such as “emergency call” and answer the call in time.

As shown in FIG. 13 , an embodiment of the present invention further provides a communication system, including a calling end and a called end, where the calling end is used to perform any technical solution described in Embodiment 2 or the example. The calling end is used to execute any technical solution described in the first embodiment or the example. The specific structures of the calling end and the called end may refer to corresponding device embodiments, respectively.

The steps shown in Figure 13 include:

Step S1: The calling terminal receives an emergency call operation indication;

Step S2: The calling terminal forms emergency call information according to the emergency call operation indication;

Step S3: The calling end sends the emergency call information to the called end.

Step S4: The calling terminal initiates an active emergency call to the called terminal.

Step S5: The called end receives the emergency call information;

Step S6: extracting the communication identifier of the calling party;

Step S7: determining, according to the communication identifier and the emergency call information, whether the active emergency call answers the call urgently;

Step S8: Form and output an emergency call prompt.

In the specific implementation, the step S3 and the step S4 do not have a certain sequential relationship, and the step S5 and the step S6 do not have a certain sequential relationship.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention. Modifications made in accordance with the principles of the invention are understood to fall within the scope of the invention.

Claims

A call processing method is applied to a called end, and the method includes:

When the called end receives the first call of the calling end, the called end extracts the communication identifier of the calling end;

Determining, according to the communication identifier, whether the first call is an emergency answering call;

When the first call is an emergency answering call, an emergency call prompt is formed and output.
The method of claim 1 wherein

Determining, according to the communication identifier, whether the first call is an emergency call, includes:

Determining whether the communication identifier is a pre-stored emergency communication identifier;

Determining that the first call is an emergency answering call when the communication identifier is a pre-stored first type emergency communication identifier;

The first call initiates an active emergency call or an ordinary call for the calling terminal.
The method of claim 1 wherein

Determining, according to the communication identifier, whether the first call is an emergency call, includes:

Determining whether the communication identifier is a pre-stored emergency communication identifier;

Determining, when the communication identifier is a pre-stored second type emergency communication identifier, whether the first call is an active emergency call initiated by the calling terminal;

When the first call is an active emergency call at the calling end, the first call is determined to be an emergency answering call.
The method of claim 3, wherein

The determining whether the first call is an active emergency call initiated by the calling terminal includes:

Determining whether the called end has received emergency call information sent by the calling end;

When the called end receives the emergency call information sent by the calling end, it determines that the first call is an active emergency call initiated by the calling end.
The method of claim 4, wherein

The emergency call information is immediate call feature information transmitted through a short message or carried in a call data packet.
The method of claim 1 wherein

The method further includes:

The emergency communication identifier is formed according to a user operation indication.
The method of claim 1 wherein

Determining, according to the communication identifier, whether the first call is an emergency call, including

Counting the number of times the calling end initiates the first call within the first specified time;

Determining, according to the number of times, whether the communication identifier of the calling end meets a preset condition of a third type of emergency communication identifier; and the third type of emergency identifier is a mandatory emergency communication identifier;

When the communication identifier of the calling terminal is a third type of emergency communication identifier that meets a preset condition, determining that the first call is a short answering call.
The method of claim 1 wherein

Forming and outputting an emergency call prompt, including:

When the first call is to answer an emergency answering call, the emergency call reminder is performed according to the preset emergency call profile;

The emergency call reminder is a ring alert or a vibration reminder whose reminder strength is greater than the non-emergency call profile.
The method of claim 1 wherein

The emergency call prompt further includes an emergency call display signal;

The emergency call display signal includes an emergency call reminder information or an emergency call light signal displayed on the called end display screen;

The forming and outputting an emergency call prompt may include:

The emergency call display signal is displayed.
A call processing method is applied to a calling end, and the method includes:

Receiving an emergency call operation indication;

Forming emergency call information according to the emergency call operation indication; wherein the emergency call information is used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

Sending the emergency call information to the called end;

Initiating an active emergency call to the called terminal.
The method of claim 10, wherein

The method further includes:

Receiving an emergency call feedback message formed by the called end based on the emergency call information within a second specified time.
The method of claim 11 wherein

The initiating an active emergency call to the called end includes:

Determining that after receiving the emergency call feedback message within a second specified time, an active emergency call is initiated to the called terminal.
The method of claim 11 wherein

The method further includes:

Recording the number of times the active emergency call is initiated to the same called party within the third specified time;

When the number of active emergency calls that are not answered reaches N times, the active emergency call is stopped;

The N is an integer not less than 2.
A communication terminal, the connected terminal is a called terminal, and the called terminal includes:

The extracting unit is configured to: when the called end receives the first call of the calling end, extract the communication identifier of the calling end;

a determining unit, configured to determine, according to the communication identifier, whether the first call is an emergency answering call;

The answering unit is configured to form and output an emergency call prompt when the first call is an emergency answering call.
The communication terminal according to claim 14, wherein

The determining unit is configured to determine whether the communication identifier is a pre-stored emergency communication identifier; and when the communication identifier is a pre-stored first type emergency communication identifier, determining that the first call is an emergency answering call; The first call initiates an active emergency call or an ordinary call for the calling terminal.
The communication terminal according to claim 14, wherein

The determining unit is configured to determine whether the communication identifier is a pre-stored emergency communication identifier; and when the communication identifier is a pre-stored second type emergency communication identifier, determine whether the first call is a calling end Initiating an active emergency call; and when the first call is an active emergency call at the calling end, determining that the first call is an emergency answering call.
The communication terminal according to claim 1, wherein

The determining unit is configured to count the number of times that the calling end initiates the first call in the first specified time; and determine, according to the number of times, whether the communication identifier of the calling end meets the preset condition of the third type of emergency communication identifier; The third type of emergency identifier is a mandatory emergency communication identifier; and when the communication identifier of the calling terminal is a third type of emergency communication identifier that meets a preset condition, determining that the first call is a short answering call.
A communication terminal, the communication terminal is a calling terminal, and the calling terminal includes:

An interaction unit configured to receive an emergency call operation indication;

Forming a unit, configured to form emergency call information according to the emergency call operation indication; wherein the emergency call information is configured to be used by the called end to determine whether the call initiated by the calling terminal is an emergency answering call;

a sending unit, configured to send the emergency call information to the called end;

The calling unit is configured to initiate an active emergency call to the called terminal.
The communication terminal according to claim 18, wherein

The communication terminal further includes:

The receiving unit is configured to receive an emergency call feedback message formed by the called end based on the emergency call information within a second specified time.
The method of claim 19, wherein

The calling unit is configured to determine to initiate an active emergency call to the called terminal after receiving the emergency call feedback message within a second specified time.
A computer storage medium having stored therein computer executable instructions for performing at least one of the methods of claims 1-13.