WO2004090772A1

WO2004090772A1 - Word information use management evaluation system

Info

Publication number: WO2004090772A1
Application number: PCT/JP2003/004367
Authority: WO
Inventors: Kazuaki Honda; Hiroshi Kuzumaki; Tomotaka Ono; Kosei Takano
Original assignee: Fujitsu Limited
Priority date: 2003-04-04
Filing date: 2003-04-04
Publication date: 2004-10-21
Also published as: JPWO2004090772A1; JP4044095B2

Abstract

A server is connected to clients through a network such as an intranet or an internet. When a message (file) is transmitted from an upper layer to a terminal of a client, the input history (reception history), the transmission history (write-out history), and the file name are recorded in the terminal according to the words used in the message. When management evaluation is carried out, a bottleneck is detected from the input history (reception history), the transmission history (write-out history), and the address information, a bypass route is proposed, a clerical error is detected, and sends a corresponding advice mail to the manager.

Description

Description Vocabulary information utilization management evaluation system Technical field

The present invention relates to a management evaluation system in a company, a school, and the like, and more particularly to a word information utilization management evaluation system that performs management evaluation using word information included in an electronic file. Background art

Today, information management and business management in companies and schools have become important. For example, communication of information within a company is transmitted from upper management to general employees according to the organizational structure. For example, if the general manager sends a file to the general manager, this information is transmitted via the general manager → general manager → section manager → member route.

Conventionally, the evaluation of whether or not the above-mentioned information transmission has been performed reliably is performed by recording the date and time of file arrival and the date and time of writing the file in a memo or the like. For example, when the general manager wants to transmit information such as a message or data file, the general manager or general manager should record the date and time of receiving or writing the message, etc. in a memo, and check this record later. Has gone by.

However, in the above-mentioned conventional method, the recorded person can be recognized, but the recorded contents cannot be easily grasped by a third party. Also, when a person or a third party transfers a file or the like, there are problems such as erroneous writing or forgetting to transfer, and it takes enormous time and effort to grasp the transfer route of the file. In addition, we propose a detour route for information transmission, grasp information penetration, and objectively monitor information leakage. Doing so far has been difficult.

Patent Literature 1 discloses an invention that manages the communication history between an individual and another person as personal connection information and shares and effectively utilizes the personal connection information of the individual. However, it takes an enormous amount of time to analyze the received information and generate personal relationship information and personal attribute information as described above.

Patent Document 1 Japanese Patent Application Laid-Open No. 2000-17075 Publication of the Invention

According to the present invention, a management evaluation system utilizing word information is constructed using a computer, and in information search and information writing, information for specifying a search source and a search date and time, a write destination and a write date and time for each word is automatically stored. It is a configuration that facilitates management evaluation by dynamically recording and collecting the history for each item. Furthermore, based on the above information, a word information utilization management evaluation system is proposed that proposes a detour route for information, detects the penetration of information in each department, prevents erroneous writing at the time of writing, and prevents information leakage. . BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is an overall system diagram of the word information utilization management evaluation device of the present example.

FIG. 2 is a diagram for explaining the configuration of a personal word dictionary database: FIG. 3 is a diagram showing the configuration of a user basic information database.

FIG. 4 is a diagram showing the configuration of a word-based usage tally database.

FIG. 5 is a diagram showing a configuration of an advisory editing database. FIG. 6 is a diagram for explaining the structure of the organization of the company described in this example. FIG. 7 is a flowchart illustrating the processing of this example. Fig. 8 (a) shows the information recorded in the president's personal word dictionary database.

Fig. 8 (b) is a diagram showing the state of the business unit manager's personal word dictionary database.

FIGS. 8 (c) to 8 (e) are diagrams showing the state of the input history of the manager's personal word dictionary database.

FIG. 9 is a diagram for explaining a process when recording data in the personal word dictionary database.

FIG. 10 is a schematic diagram for grasping a pottle neck.

FIG. 11 is a flowchart illustrating a bottleneck detection process.

FIG. 12 is a schematic diagram for grasping a detour route.

FIG. 13 is a flowchart for explaining the process in the proposal of the detour route.

FIG. 14 is a view for explaining an example of a bottleneck history storage table.

FIG. 15 is a flow chart illustrating a process for pointing out the possibility of an error.

FIG. 16 is a diagram for explaining an example of the data configuration of the business unit manager's personal word dictionary database.

FIG. 17 is a diagram for explaining a definition example of a related word group designation table.

FIG. 18 is a flowchart illustrating information leakage detection. FIG. 19 is a diagram for explaining information leakage detection.

FIG. 20 is a flowchart for explaining a process of detecting the degree of penetration of information. FIG. 21 is a diagram illustrating an example of an awareness questionnaire.

FIG. 22 is a flowchart for explaining the possibility of a mistake on the client side.

FIG. 23 is a diagram illustrating an example of a logical table that automatically points out related word groups.

FIG. 24 is a diagram for explaining the possibility of erroneous writing on the client side.

FIG. 25 is a configuration diagram of the information processing apparatus.

FIG. 26 is a diagram showing a recording medium. BEST MODE FOR CARRYING OUT THE INVENTION

Hereinafter, embodiments and operations of the present invention will be described in detail with reference to FIGS. 1 to 26.

FIG. 1 is a system configuration diagram of the word information utilization management evaluation system of this example. This system is, for example, an intranet (including the Internet) built in an organization within the company. Server 1 is built in the management center of the company, and client 2 is the company's management center. It is the terminal equipment for the president, division manager, department manager, and staff.

A software such as a browser software is installed in the client 2 (terminal device), and exchanges data with the server 1. In the client 2, a full-text search word extraction unit 3, an unlisted / unidentified information registration unit 4, and a personal word dictionary database 5 are constructed.

The full-text search word extraction unit 3 performs a search process of the file transferred to the terminal device, and performs a full-text search for a text on a screen displayed on a display by, for example, a browser software. Then, unexisted words that are not registered in the personal word dictionary database 5 are extracted. In addition, the extraction of the above undisclosed words In the output processing, for example, a word to be extracted in advance can be specified according to the request of the client 2. For example, by specifying such that only nouns are extracted or only words containing 含む are extracted, a word extraction process according to the specification can be performed.

The unregistered / existing information registering unit 4 registers a new word or an already-existing word in the personal word dictionary database 5 and newly registers an item as a headword in the personal word dictionary database 5 for the unexplained word. The date, time, and file name (source name) of the first registration are also recorded. On the other hand, for the existing words, the latest input date, time and file name are additionally recorded in the registered area. When writing a registered word, the date and time of writing, and the file name (source name) are also recorded.

2 (a) to 2 (d) are diagrams for explaining the configuration of the personal word dictionary database 5. FIG. As shown in the figures (a) to (d), the personal word dictionary database 5 is composed of areas such as "word identification code", "word content", "latest search date and time", and "latest search source". The “word identification code” is an identification code set for each word, and is common to all terminal devices (伹, except for erroneous judgments made by the client described below). In the “word content” area, a specific word name corresponding to the above identification code is recorded, and in the “latest search date and time” area, the latest date when a message (file) containing the word is searched. Is recorded, and the address information of the search source (for example, an upper-level manager) that searched for the file containing the word is recorded in the “Latest search source” area.

In addition, the latest history information of the search is recorded up to n times as information of the latest search date and time, and (a) in the figure shows the latest search date and search source. (B) is the search date one search before (recent 1 Input date), and the information of the search source. On the other hand, as for the write-out information, the latest history information of the write-out is recorded up to 11 times, and Fig. (C) shows the latest write-out date and the information of the latest write-out destination. Are sequentially recorded. For example, in the last figure (d), the write date and the information of the write destination of n times before are recorded. Note that the number of times n can be set arbitrarily, and can be set freely according to the capacity of the recording device, the number of messages (files) to be transmitted and received, and the like.

On the other hand, Server 1, as shown in Fig. 1, has a personal identification unit 6, a word-by-word usage status analysis unit 7, an advice mail sending unit 8, a user basic information database 9, and a word-by-word usage summary database 1. 0, advice editing database 1 1 The personal identification unit 6 refers to the user basic information database 9 and obtains information such as the user name and the mail transmission destination recorded in the user basic information database 9.

The word-by-word usage analysis unit 7 reads necessary information from the personal word dictionary database 5 of each user, and uses the word-by-word usage tally database 1.

Record the files (sources) frequently searched recently for each word or for a certain group of words in 0, and analyze them.

In addition, based on the analysis result of the word-by-word usage analysis section 7, the device email transmission section 8 sets the evaluation criteria for the freshness and staleness of the file (source) set in advance by the administrator, as well as corresponding to the evaluation criteria. It reads out the fixed form of advice from the database for editing edits 11, compares and references it, and sends out the optimal advice mail.

FIG. 3 is a diagram showing the structure of the above-mentioned basic user information database 9, which includes “user code”, “affiliation code”, “affiliation name”, “employee number”, “name”, and “mail address”. It consists of each area. The "user code" is the user who uses the terminal device (client), This is the code number of the department, etc., and the “affiliation code” indicates the department code to which the division manager belongs. The "affiliation name" is the name of the department, and the "employee number" is, for example, an employee number in the company.

FIG. 4 shows an example of the usage totaling database 10 for each word, where the totaling is performed for each word together with the totaling date and the total belonging code. Also, the advisory editing database 11 stores the fixed form sentences of various advising mails to be performed in the processing described later. As shown in the figure, for example, in the case of the freshness level 3, “access is continuously performed. The fixed sentence of-■ ■ "is stored together with the" fixed sentence code ". The freshness level 2 and freshness level 1 are also as shown in the figure.

In the above configuration, the processing operation of this example will be described below.

Figure 6 shows the organizational structure of the company used in the explanation of this example, with the President at the top and the General Managers of the Business Divisions, A to C, in a vilamid form, with the General Manager A, General Manager B, and General Manager C. Each has direct reports to their subordinates (note that, although not shown in the figure, the configuration may include directors D, E, and-). Each of the above members is a client in the network shown in Fig. 1 and owns a terminal device.

In the above configuration, first, processing for transmitting a certain message (file) will be described.

FIG. 7 is a flowchart illustrating this process. First, the president sends a message containing a specific word (for example, “CRM”) (step (hereinafter, referred to as S) 1). The transmission of this message is recorded as a writing history in the personal word dictionary database 5 of the terminal device of the president (S2).

Fig. 8 (a) shows the writing history recorded in the president's personal word dictionary database 5 by the above processing. In this case, the word "CRM" The transmission of the message containing "" is recorded as the date of export, February 2, 2002, together with the address information "syacyou. Eml". As shown in Fig. 8 (a), this transmission file also contains a single word of "management"("word identification code" 01020001) and "IT"("word identification code" 11040722). For these words, the write date and write destination information are also recorded.

On the other hand, the file containing the word “CRM” is sent to the division manager by the above processing, and when the division manager searches for the above message (file) (S3), the file is searched in the division's personal word dictionary database 5 The history is recorded (S4). FIG. 8 (b) is a diagram showing the state of the business unit manager's personal word dictionary database 5. As shown in the figure, the file was searched on the same date on February 2, 2002, and the word information of ^es CRM was recorded together with the information of “word identification code” 36048799. The specific process of searching the entire text of the above message (file) and detecting, for example, the word “CRM” will be described later.

Next, when the division manager sends this message (file) containing the word “CRM” to the division manager (S5), the export history remains in the division manager's personal word dictionary database 5 (S6). ). That is, the record of the write date (20021202) and the write destination address ("jigyoubucyou.end") shown in FIG. Note that the words "management" and "IT" also exist in the same file, and similarly remain as the export history.

The above transmission process is performed by the business manager to a plurality of managers. For example, when managers A and B search for the above message (file) (S7). The words are stored in the personal word dictionary database 5 of managers A and B. The search history of "CRM" is recorded (S8). Here, the state of the search history in the personal word dictionary database 5 of the manager A is shown in FIG. The state of the search history in the dictionary database 5 is shown in FIG.

On the other hand, the above information is not recorded in the personal word dictionary database 5 of the manager C who does not search for the message (file) (S9), and the search history of the personal word dictionary database 5 of the manager C is shown in FIG. This is the state shown in (e). Note that the search history for the words “management” and “IT” shown in FIG. (E) is not a message from the above-mentioned division manager, but is based on the information recorded in FIG. buincl. eml ") and information from the director D (" bucyoud. eml ").

In this state, when the manager B further sends a message including the word "CRM" to the staff (S10), the writing history is written to the manager's personal word dictionary database 5 as shown in FIG. Is recorded (S11). When the subordinate of department manager B retrieves the message (file), the terminal device of the subordinate receives the message (file) (S12) and records information including the word "CRM" (S12). 13).

If it is assumed that the manager A does not send a message containing the word "CRM" to the members (S14), as shown in FIG. 8 (c), the manager A writes the message to the personal word dictionary database 5 of the manager A. Does not record the export history.

By processing as described above, the message (file) sent from the president is transmitted to the business manager → department manager → department members, and each personal word dictionary database 5 is shown in Fig. 8 (a) to (e). The retrieval history and the writing history shown in are recorded sequentially.

As described above, the history information is accumulated in each personal word dictionary database 5, and the server 1 reads out the information of the personal word dictionary database 5 of all the members at regular time intervals, and receives the reception history, Check if there is a transmission history (S15). Although the processing of this server 1 will be described later, the server 1 indicates a bottleneck (S16) based on the read-out data, A route is proposed (S17). This processing (S16 and S17) will be described later in detail.

On the other hand, FIG. 9 is a diagram for explaining the processing when each client records data in the personal word dictionary database 5 in the above processing. First, it is determined whether the above-mentioned message (data) is transmitted or received (step (hereinafter, referred to as ST) 1). Here, if a message is sent or received, the sending or receiving date and its file name are collected (ST 2).

Next, a full-text search is performed on the contents (character strings) of the file to determine whether there are any new words that have not yet appeared (ST 3, ST 4). If there is an undisclosed new word, the process of adding the undisclosed word to the personal word dictionary database 5 is performed (ST 5). In addition, if this additional processing is file reception, the date and the address information of the search source are recorded in the “latest search date” and “latest search source” area described above. The date and address information are recorded in the “date” and “latest write source” areas (ST 6). Therefore, the history in the personal word dictionary database 5 is recorded by this process.

If the word is an existing word (3/7 is ¥ 3), the following word is recorded in the corresponding area of the personal word dictionary database 5. For example, if a file is received, the date and address information of the “latest search date” and “latest search source” are shifted, new information is recorded in “latest_1”, and the previous information is recorded in “latest_”. 2), and similarly, the information recorded in “Latest 1” is shifted to “Latest 1”, and the recorded data is shifted sequentially (ST8, ST9). This process is also the same when writing a file. The “write date” and “write source” records are sequentially shifted, and the records are sequentially rewritten. On the other hand, the server 1 performs a word management evaluation process from the information recorded in the personal word dictionary database 5. This management evaluation processing includes so-called bottlenecks, proposals for detour routes, clerical errors, and grasp of information penetration, etc., and will be specifically described below.

First Example>

First, the bottleneck will be described. The bottleneck is a state in which a message (file) is not transmitted from the upper layer to all administrator terminal devices, or a state in which the message (file) stops at a certain administrator terminal device and is not transmitted to the lower layer. FIG. 10 is a diagram schematically illustrating a bottleneck state. In the example shown in the figure, a message (file) is not sent from the division manager to manager C, and no message (file) is sent to manager C and members who are subordinate to manager C. Also, since Manager A does not send messages (files) to his subordinates, no messages (files) are sent to the members of Manager A. Hereinafter, a specific description will be given using the flowchart shown in FIG. ·

First, the server 1 determines whether a predetermined period of time has passed (step (hereinafter, referred to as STP) 1). Here, if the predetermined period has not elapsed, the process waits for the predetermined period to elapse. The above-mentioned fixed period is set in consideration of the frequency of sending messages (files) and the number of clients in this system. For example, the above-mentioned setting is made every period or every half day.

After a certain period of time, the updated contents of the personal word dictionary database 5 of all members are collected (STP 2). Then, it judges whether or not there is a new word that has not appeared (STP 3). Here, if there is a new word that has not been found, a new “word identification code” is assigned (STP 4), and the “word identification code” in the personal word dictionary database 5 of all members is unified uniquely (STP 5). . Next, grasp the bottleneck. That is, it is determined whether a specific word specified by the user in advance has been transmitted from a specific individual after a specific date (STP 6). Here, specific words are determined by “word identification code”, specific dates are determined by “latest export date”, and specific individuals are determined by “user code”.

Next, as a result of the above determination, when it is determined that there is a client that has not performed transmission, information such as “affiliation name” and “name” of the client is specified in advance by a terminal, for example, the user of the user. It is sent as a bottleneck advisory e-mail to the terminal of the supervisor or system administrator (STP 7). For example, in the case of the example shown in FIG. 10, the word “CRM” is present in the reception history of the manager A, and the data of the search source and the search date are recorded. Therefore, in the writing history of the manager A, the writing date for the same word "CRM" is checked after the above search statement, and if there is no corresponding record, it can be determined to be a bottleneck. The same applies to other cases. By comparing the search date and the information of the search source recorded in the personal word dictionary database 5 of each manager with the information of the writing date and the writing destination, a bottleneck for each manager is obtained. Can be confirmed.

Next, a proposal for a detour route will be described. When the above bottleneck occurs, the message (file) is not transferred to the staff members after the administrator where the bottleneck occurred. Therefore, we propose a detour route to transfer messages (files) to the relevant members.

FIG. 12 is a diagram schematically showing a detour route. The example shown in the figure is a proposal to send a message (file) to a member who is subordinate to the manager A and manager C, which was the bottleneck, by using a detour route. Below, This will be described using the flowchart shown in FIG. First, when the occurrence of the bottleneck is grasped by the same processing as described above (STP 8), the counter of the table for storing the history of the bottleneck is incremented by 1 (addition) for the individual who has not transmitted (for example, manager A). Yes (STP 9).

Fig. 14 shows an example of a bottleneck history storage table, where the bottleneck history counter is set for each "user code" and exceeds the set allowable value (for example, "10"). At that time, an outgoing email is sent. For example, in the case of the administrator of “user code” 0011100300, if the counter value is “9” and a bottleneck occurs two more times, for example, an email is sent to the business manager. An administrator who generates a bottleneck exceeding the set tolerance by this advice mail will be alerted, for example, by the business manager. .

On the other hand, an administrator who has a small counter value in the pre-specified bottleneck history storage table can use the message (file) as a bypass route without stagnation of messages (files). Therefore, the information of “affiliation name” and “name” is extracted, and the corresponding manager is examined. For example, in the example of Fig. 14, the counter value of the manager (manager) of “user code” 001 1100200 is “1”, the bottleneck is the least, and the transfer of messages (files) from the manager is prohibited. Send an advice email to receive it (STP11).

The destination of this advice mail is, for example, the division manager. Since the division manager uses the division manager as a detour route, for example, a message (file) must be transmitted to the division manager thereafter.

By proposing the detour route 1 as described above, efficient message (file) transfer processing becomes possible, the information route can be clarified, and the transmission route can be made more efficient. Third embodiment>

Next, I will explain the possibility of mistakes.

FIG. 15 is a flowchart for explaining this processing. First, it is determined whether a specific word group specified in advance has been transmitted from a specific individual since a specific date (STP12). Here, 'a specific word group is determined by “word identification code”, a specific date is determined by “latest export date”, and a specific individual is determined by “user ^ mode”.

Next, it is determined whether the number of missing words is within the specified ratio, the input side has the corresponding word, and the output side has the word that matches the used character at the specified ratio or more (STP 13 ). Here, if the number of missing words is within the specified ratio and there is a corresponding word on the input side, and the output side has a word that matches the used character at a specified ratio or more, the possibility of erroneous writing is considered. Send an email to the following address (STP14) _c Fig. 16 illustrates this example. In the message (file) sent by the president, the word "CRM" is used. The following shows an example in which an error was erroneously made and the writing process was performed. In this case, the word “CRM” is sent from the terminal device of the president, and “CRM” is recorded in the search history of the business unit manager. However, the word “CMR” similar to “CRM” is written out to the subordinate's manager in the business unit manager's export history. In this case, the “missing rate” is 0.33, and the “matching rate” of the characters used is 1.00. This result is compared with the settings in the related word group specification table.

FIG. 17 is an example of the above related word group designation table. In this example, it is determined that the “missing rate” is equal to or less than 0.34 and the “matching rate” is equal to or greater than 0.50. Therefore, applying the above-mentioned example of the division manager to the standard of the related word group designation table, the “missing rate” is less than the specified value, It is determined that the “percentage” is greater than or equal to the specified value, and there is a possibility of an error, and an advice email is sent to the president. In other words, in this case, it is highly likely that the business manager made a mistake, for example, by sending an advisory email to the president who manages the business manager to call attention. If it is not recognized as a mistake, it will not be sent out for advice mail.

With this configuration, it is possible to detect and correct errors during information transmission, warn the target administrator as necessary, and ensure the accuracy and validity of the information be able to. <Fourth embodiment>

Next, detection of leakage will be described.

FIG. 18 is a flowchart for explaining this processing. In this example, too, first, it is determined whether a specific word specified in advance has been transmitted or received by a specific individual since a specific date (STP 15) o In this case as well, the word identification code is used for the specific word The specific date is determined by “search date” or “export date”, and the specific individual is determined by “user code”.

Here, if the above judgment is “Yes”, information such as the “affiliation name” and “name” of the transmitting or receiving individual is transmitted to the designated individual as an advisory mail (STP 16).

For example, FIG. 19 is a diagram for explaining this example. When a personal word dictionary database 5 of a member C1 who is a subordinate of a manager C is read and analyzed, for example, a secret message including the word "management" is displayed. In this case, the search history of (file) is detected and the search source is the manager C. In such a case, for example, an e-mail will be sent to the manager of the business division and other managers regarding the fact of the leakage to draw attention. This allows information in the organizational system to be This can be useful for managing information retention. Fifth Embodiment>

Next, we will explain how to point out the penetration of information in the organizational system.

FIG. 20 is a flowchart for explaining this processing. The processing of this example performs the following processing using the above-mentioned word-based usage total database. First, the total number of searchers for each word and search source of an individual belonging to a specific affiliation specified in advance is counted for each fixed period (STP 17). For example, the total number of searchers by word and by search source is totaled for members who are subordinates of manager A. In this case, it is assumed that there are 10 members who are subordinates of the general manager. However, from the results, only three people had a search history, and the search source of this search history was from another department. In such a case, the permeation of the information is poor, and the information is e-mailed to the administrator by email (STP 18).

In this case, the manager is, for example, a division manager, and can notify the manager of the degree of penetration of the information of the department. This can be useful for evaluating and revising the validity of information transmission routes in the organizational system.

In addition, the results of the penetration of the above information can be a more effective means when used in combination with the awareness questionnaire in the relevant department, which is conducted separately. For example, Fig. 21 shows an example of the awareness questionnaire above. According to the example in the figure, a questionnaire such as "Do you think that your department communicates well as a whole?" Send to department members to conduct awareness survey. In addition, by conducting a specific questionnaire on the items shown in the figure and presenting the correlation with the above-mentioned information penetration, it can be used for evaluation and review in judging the validity of the information transmission route. Sixth embodiment>

Next, the process for pointing out the possibility of erroneous writing only on the client side will be described. In the description of the first to fifth embodiments, the server performs information aggregation and analysis processing and executes the processing. However, it is necessary for the client to be aware of the possibility of a mistake and the client must deal with the possibility of the mistake.

FIG. 22 is a flowchart for explaining the processing of this example. In the processing of this example, the following processing is performed after providing a logical table for automatically indicating newly related word groups for the client.

First, it is determined whether a predetermined period has passed (step (hereinafter, referred to as W) 1). Here, if the certain period has not elapsed, the process waits for the certain period to elapse. Next, after a certain period of time, it is determined whether or not there is a new word that has not appeared in the personal word dictionary database 5 of the client (W2). Here, if there is a new word that has not appeared, a new “word identification code” is assigned (W 3). However, the “word identification code” assigned here is a temporary code for personal use, and is not a code that unifies the “word identification code” of all members based on server processing as described above.

Next, a word group newly input from “search date” and “search source” is registered as a new designated pattern in a logical table for automatically pointing out the above related word group (W 4). FIG. 23 is a diagram showing an example of a logical table for automatically pointing out the related word group. It consists of areas of “designated pattern”, “related words”, “missing rate”, “match rate”, and “automatic designated date”. Here, as the “missing rate” and the “match rate”, the rates specified in advance are applied. For example, if the setting is the same as that performed by the server 1 described above, it is determined that the “missing rate” is 0.34 or less and the “matching rate” is 0.50 or more. For "date", use the search date common to the specified words I do.

Next, after the automatic specification of the specified pattern, it is determined whether or not the automatically specified word group has been transmitted (W5). Here, whether or not after the above “automatic designation date” is determined by the writing date of the personal word dictionary database 5, the words are determined by the same writing date and the same writing destination, and the words constituting the word group are newly determined. Judgment is based on the “word identification code” created in

Next, it is determined whether the number of missing words is within the specified ratio and the output side has a word whose used character matches at the specified ratio or more (W6). Here, if the number of missing words is within the specified ratio and there is a corresponding word on the output side, an advisory mail is sent to the individual regarding the possibility of a mistake (W7).

For example, the example shown in FIG. 24 is an example of a business department manager, as described above, and shows the personal word dictionary database 5 of the business department manager. In this case, the word “ ^££ CRM” is transmitted from the terminal device of the president, and the business manager writes “CMR” information similar to “CRM” to the subordinate's manager. In this case, for example, the specified word The group consists of three words, “management”, “IT”, and “CRM”, and these words are automatically specified as a word group, in which case the “missing rate” is 0 as shown in the figure. 3 3 and the word group match rate is 1-00. This result is compared with the setting of the above-mentioned logic table that automatically points out related words.

As described above, the logic table that automatically points out related word groups is a rule that a miss rate is 0.34 or less and a coincidence rate of 0.50 or more is judged to be erroneous. Therefore, if the above rules are followed, it is determined that there is a possibility of a clerical error, and an advice email will be sent to the division manager (W7).

By processing as described above, errors can be detected and corrected during information transmission, and the accuracy and validity of the information can be ensured. it can. Further, the above processing is performed at the individual level in each department, so that more reliable information can be transferred within the organizational system.

The following problems are expected to occur in the above automatic designation. For example, if only the date and time of the meeting and the agenda are first sent as a message (file), and then a notice of the venue or a guide to the attendees is sent, write this information together (together) to another person. In such a case, if another meeting message (file) is sent in a completely different matter at the same venue, these contents are very similar and may be treated as a set of “specified patterns”. There is.

In such a case, in this example, for example, the date management level is subdivided into hours and minutes, and a judgment condition is added that does not target messages (files) that extend over a predetermined time interval or more. In addition, the contents of the “specified pattern” that has been automatically registered are displayed on the display, and can be referenced and modified as needed.

By performing the processing as described above, it is possible to reliably detect and correct mistakes during information transmission, and to ensure the accuracy and validity of the information. -In addition, in this embodiment, it is possible to make various indications and advice other than the above-mentioned bottleneck, the proposal of the detour route, the indication of erroneous description, and the grasp of the information penetration. For example, if you send a message (file) to a certain range of people in your organization (regardless of administrator or managed person), certain words contained in the file will be sent to certain individuals after a certain date. It can be known by judging whether or not it was sent to.

Further, the processing described in the present embodiment can also be executed using a computer (information processing device) having the configuration shown in FIG. The computer 20 in the figure has a CPU 21, a memory 22, an input device 23, It has a power device 24, an external storage device 25, a medium drive device 26, and a network connection device 27, which are connected to each other by a bus 28. '

The memory 22 includes, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory), and stores programs and data used for processing. The CPU 21 performs the above-described processing by executing a program using the memory 22.

The external storage device 25 is, for example, a magnetic disk device, an optical disk device, a magneto-optical disk device, or the like. The programs and data described above can be stored in the external storage device 25, and can be used by loading them into the memory 22 as needed. 'The medium driving device 26 drives the portable recording medium 29 and accesses the recorded contents. Examples of the portable recording medium 29 include a memory card, a memory stick, a flexible disk, a CD-ROM (Compact Disk Read Only Memory), an optical disk, a magneto-optical disk, and a DVD (Digital Versatile Disk). A recording medium that can be read by a computer is used.

The above-mentioned program and data can be stored in the portable recording medium 29, and can be used by being stored in the memory 22 as needed.

The network connection device 27 communicates with an external device via an arbitrary network (line) such as LAN and WAN, and performs data conversion accompanying the communication. If necessary, the program and data described above can be received from an external device, and loaded into the memory 22 for use.

FIG. 26 illustrates a computer-readable recording medium and a transmission signal capable of supplying a program and data to the computer of FIG. 25. FIG.

By supplying the above-mentioned program and data stored in each table to the computer 20 as described below, it is possible to cause the computer 20 to perform the above-described functions. For this purpose, the above-mentioned programs and data are stored in advance in a computer-readable recording medium 29.

Then, the program or the like is read out from the recording medium 29 to the combi ator 20 by using the medium driving device, and is temporarily stored in the memory 22 or the external storage device 25 of the computer 20, and the CPU of the computer 20 is provided. 21. Let 1 read the stored program and execute it.

Instead of causing the computer to read the program from the recording medium 29, the program may be downloaded from a database of the program (data) provider via a communication line (network).

As described above, the embodiment of the present invention has been described, but the present invention is not limited to the above-described embodiment, and various other modifications are possible. Industrial applications

As described above, according to the present invention, a word included in a message (file) is searched, and a search date and a search source of a message including the word, information on a writing date and a writing destination of a message including the word are searched. Is recorded in the personal word dictionary database, the information recorded in the database is read out at regular intervals, and it is determined whether a specific word included in the file has been transmitted from a specific individual after a specific date As a result, it is possible to automatically detect bottlenecks, propose a detour route, and provide corresponding advice in detecting errors.

Claims

The scope of the claims

1-on the computer,

Receiving, from a terminal connected via a network, a search history and a writing history of words included in a file transmitted and received by the terminal;

Recording the search history and the writing history in a database storing the word searching history and the writing history for each terminal; and outputting the information transfer management information between terminals by referring to the database. When,

A word information utilization management evaluation program characterized by operating.

2. On the computer,

Recording the search history and the writing history in a database storing the word searching history and the writing history for each terminal; and including a specific word specified in advance by a user with reference to the database. When there is a terminal that has not transmitted or received a file, generating report information about the terminal;

Transmitting the generated report information to a predetermined terminal; and operating the word information utilization management evaluation program.

3. When the notification information generation circuit exceeds a predetermined number of times, referring to the database and extracting another terminal to be a detour route;

Generating detour terminal information for the another terminal; 3. The word information utilization management evaluation program according to claim 2, further comprising: transmitting the bypass terminal information to a predetermined terminal.

4. On the computer,

A step of recording the search history and the writing history in a database storing the word searching history and a writing history for each terminal; and a step of referring to the database and outputting information transmission management information between terminals. When,

A computer-readable recording medium storing a word information utilization management evaluation program characterized by operating a computer.

5. On the computer

Recording the search history and the writing history in a database that stores the word searching history and the writing history for each terminal; and referring to the database to search for a specific word specified in advance by a user. Not transmitting or receiving the file containing the file (if the terminal exists, generating notification information about the terminal;

Transmitting the generated notification information to a predetermined terminal. A computer-readable recording medium recording a word information utilization management evaluation program.

6. Data that stores word search history and write history for each terminal With an overnight base,

Means for receiving, from a terminal connected via a network, a search history and a writing history of words included in a file transmitted and received by the terminal,

Means for recording the search history and the writing history in the database;

Means for referring to the database and outputting information transmission management information between terminals;

A word information utilization management evaluation device comprising:

7. A database that stores the search history and the writing history of words for each terminal,

Means for receiving, from a terminal connected via a network, a search history and a writing history of words contained in a file transmitted and received by the terminal,

Means for recording the search history and the writing history in the database;

Means for referring to the database and generating, when there is a terminal that has not transmitted or received a file containing a specific word specified in advance by the user, report information about the terminal;

Means for transmitting the generated notification information to a predetermined terminal.

8. On the computer

A first extraction step of extracting words contained in the file when receiving the file;

Recording the word extracted in the first extraction step in a database storing a word search history and a writing history; A second extraction step of extracting words contained in the file when transmitting the file;

Recording the words extracted in the second extraction step in the database;

9.If the word similar to the word extracted in the second extraction step exists in the search history of the database, the method includes a step of notifying that there is a mistake. The word information utilization management evaluation program described.

1 0 · On the computer

A first extraction step for extracting words contained in the file upon receiving the file;

A step of recording the words extracted in the first extraction step in a database storing a word search history and a writing history, and a second step of extracting the words contained in the file when transmitting the file. An extraction step;

Recording the words extracted in the second extraction step in the database;

1 1. A database that stores the search history and the writing history of words,

First receiving means for extracting words included in the file when receiving the file;

Means for recording the word extracted by the first extracting means in the database; A second extraction unit for extracting words included in the file when transmitting the file;

Means for recording the word extracted by the second extraction means in the database;

A word information utilization management evaluation device comprising: