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WO2003077518A3 - Preconfiguration de la disponibilite de l’appele et du routage des appels entrants - Google Patents

Preconfiguration de la disponibilite de l’appele et du routage des appels entrants Download PDF

Info

Publication number
WO2003077518A3
WO2003077518A3 PCT/FR2003/000716 FR0300716W WO03077518A3 WO 2003077518 A3 WO2003077518 A3 WO 2003077518A3 FR 0300716 W FR0300716 W FR 0300716W WO 03077518 A3 WO03077518 A3 WO 03077518A3
Authority
WO
WIPO (PCT)
Prior art keywords
routing
preconfiguration
call
phone calls
incoming phone
Prior art date
Application number
PCT/FR2003/000716
Other languages
English (en)
Other versions
WO2003077518A2 (fr
Inventor
Emmanuel Bertin
Michael Letouzey
Original Assignee
France Telecom
Emmanuel Bertin
Michael Letouzey
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom, Emmanuel Bertin, Michael Letouzey filed Critical France Telecom
Priority to AU2003242807A priority Critical patent/AU2003242807A1/en
Publication of WO2003077518A2 publication Critical patent/WO2003077518A2/fr
Publication of WO2003077518A3 publication Critical patent/WO2003077518A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H04M2203/254—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode where the visual mode comprises menus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H04M3/42161—Administration or customisation of services by subscriber via computer interface
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/4217—Managing service interactions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5322—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording text messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53308—Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings
    • H04M3/53391—Message registering commands or announcements; Greetings dependent on calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé de gestion d'appel téléphonique caractérisé en ce qu'il met en oeuvre une configuration par une personne susceptible d'être appelée d'un routage d'appel en fonction de condition d'appel, et un appel téléphonique d'un appelant vers un appelé prévoyant, en cas de non disponibilité de l'appelé, un routage de l'appel tel que précédemment configuré. L'invention concerne également des moyens mettant en ceuvre un tel procédé.
PCT/FR2003/000716 2002-03-08 2003-03-06 Preconfiguration de la disponibilite de l’appele et du routage des appels entrants WO2003077518A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2003242807A AU2003242807A1 (en) 2002-03-08 2003-03-06 Routing a phone call

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FR0202976A FR2837049A1 (fr) 2002-03-08 2002-03-08 Routage d'appel telephonique
FR02/02976 2002-03-08

Publications (2)

Publication Number Publication Date
WO2003077518A2 WO2003077518A2 (fr) 2003-09-18
WO2003077518A3 true WO2003077518A3 (fr) 2004-03-11

Family

ID=27763673

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/FR2003/000716 WO2003077518A2 (fr) 2002-03-08 2003-03-06 Preconfiguration de la disponibilite de l’appele et du routage des appels entrants

Country Status (3)

Country Link
AU (1) AU2003242807A1 (fr)
FR (1) FR2837049A1 (fr)
WO (1) WO2003077518A2 (fr)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5968551A (en) 1991-12-24 1999-10-19 Purdue Pharma L.P. Orally administrable opioid formulations having extended duration of effect
GB2403621A (en) * 2003-06-30 2005-01-05 Inquam Notifying a caller of a user's availability following a missed call
EP1583339A1 (fr) * 2004-03-31 2005-10-05 France Telecom Procédé et serveur d'acheminement d'appels téléphoniques
EP1619864A1 (fr) * 2004-07-23 2006-01-25 Hewlett-Packard Development Company, L.P. Présentation à l'appelant des informations de présence de l'appelé

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997020423A1 (fr) * 1995-11-29 1997-06-05 Bell Communications Research, Inc. Systeme et procede pour analyser et orienter automatiquement les appels entrants
US5793858A (en) * 1996-03-20 1998-08-11 Northen Telecom Limited Method for improving call completion rates in telephony
WO1998053591A1 (fr) * 1997-05-23 1998-11-26 Mci Communications Corporation Procede et appareil permettant de perfectionner le service d'appels en instance dans un reseau de telecommunications
US6076093A (en) * 1997-11-12 2000-06-13 Genesys Telecommunications Laboratories, Inc. Real-time interactive directory
WO2000052902A1 (fr) * 1999-03-03 2000-09-08 Mediaring.Com Limited Systeme d'adressage vocal internet universel
EP1071295A2 (fr) * 1999-07-23 2001-01-24 Phone.Com Inc. Messagerie et affichage de l'état pour appareils de communication sans fil
US20010024951A1 (en) * 2000-03-22 2001-09-27 Marten Rignell Apparatus and a method for providing operational status information between subscribers in a telecommunications network
US6324265B1 (en) * 1998-06-22 2001-11-27 Nortel Networks Limited Originator disposition options for communications session termination

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6327354B1 (en) * 1999-08-17 2001-12-04 Ameritech Corporation Methods, systems, and articles for providing a family telecommunication service

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997020423A1 (fr) * 1995-11-29 1997-06-05 Bell Communications Research, Inc. Systeme et procede pour analyser et orienter automatiquement les appels entrants
US5793858A (en) * 1996-03-20 1998-08-11 Northen Telecom Limited Method for improving call completion rates in telephony
WO1998053591A1 (fr) * 1997-05-23 1998-11-26 Mci Communications Corporation Procede et appareil permettant de perfectionner le service d'appels en instance dans un reseau de telecommunications
US6076093A (en) * 1997-11-12 2000-06-13 Genesys Telecommunications Laboratories, Inc. Real-time interactive directory
US6324265B1 (en) * 1998-06-22 2001-11-27 Nortel Networks Limited Originator disposition options for communications session termination
WO2000052902A1 (fr) * 1999-03-03 2000-09-08 Mediaring.Com Limited Systeme d'adressage vocal internet universel
EP1071295A2 (fr) * 1999-07-23 2001-01-24 Phone.Com Inc. Messagerie et affichage de l'état pour appareils de communication sans fil
US20010024951A1 (en) * 2000-03-22 2001-09-27 Marten Rignell Apparatus and a method for providing operational status information between subscribers in a telecommunications network

Also Published As

Publication number Publication date
WO2003077518A2 (fr) 2003-09-18
FR2837049A1 (fr) 2003-09-12
AU2003242807A8 (en) 2003-09-22
AU2003242807A1 (en) 2003-09-22

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