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WO2002037279A3 - Method and system for repair servicing of computers - Google Patents

Method and system for repair servicing of computers Download PDF

Info

Publication number
WO2002037279A3
WO2002037279A3 PCT/UA2001/000011 UA0100011W WO0237279A3 WO 2002037279 A3 WO2002037279 A3 WO 2002037279A3 UA 0100011 W UA0100011 W UA 0100011W WO 0237279 A3 WO0237279 A3 WO 0237279A3
Authority
WO
WIPO (PCT)
Prior art keywords
fragment
repair
failures
identifiers
res
Prior art date
Application number
PCT/UA2001/000011
Other languages
French (fr)
Other versions
WO2002037279A2 (en
Inventor
Aleksey Yuryevich Shevchenko
Original Assignee
Aleksey Yuryevich Shevchenko
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority to US10/416,241 priority Critical patent/US20040168164A1/en
Application filed by Aleksey Yuryevich Shevchenko filed Critical Aleksey Yuryevich Shevchenko
Priority to AU2001274794A priority patent/AU2001274794A1/en
Publication of WO2002037279A2 publication Critical patent/WO2002037279A2/en
Publication of WO2002037279A3 publication Critical patent/WO2002037279A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2257—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using expert systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Debugging And Monitoring (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Hardware Redundancy (AREA)

Abstract

A method for repair servicing of computers is based on the use of a regularly upgraded repair expert system (RES). It comprises a knowledge base on hardware and software, sources of failures and identifiers for those failures, diagnostics and repair scripts, and system for controlling databases. At least one fragment is decollated from the complete RES and stored on an isolated means for storage and output of information, said fragment, which is used for diagnostics and recovery of each failure, being sufficient for off-line restoration of computer up state in typical cases. The fragment necessarily comprises identifiers for failures and means for calling a Help Desk with the indication of only identifiers for those failures that haven't been recovered. A system for repair servicing comprises a Help Desk and at least one said decollated means for storage of the RES fragment.
PCT/UA2001/000011 2000-11-06 2001-05-14 Method and system for repair servicing of computers WO2002037279A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US10/416,241 US20040168164A1 (en) 2000-11-06 2001-01-16 Method and system for repair servicing of computers
AU2001274794A AU2001274794A1 (en) 2000-11-06 2001-05-14 Method and system for repair servicing of computers

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
UA2000116262 2000-11-06
UA2000116262A UA56310C2 (en) 2000-11-06 2000-11-06 Method for maintenance and repair of computers and the system for realization of the method

Publications (2)

Publication Number Publication Date
WO2002037279A2 WO2002037279A2 (en) 2002-05-10
WO2002037279A3 true WO2002037279A3 (en) 2002-07-11

Family

ID=34391049

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/UA2001/000011 WO2002037279A2 (en) 2000-11-06 2001-05-14 Method and system for repair servicing of computers

Country Status (4)

Country Link
AU (1) AU2001274794A1 (en)
RU (1) RU2187835C1 (en)
UA (1) UA56310C2 (en)
WO (1) WO2002037279A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1484683A1 (en) * 2003-06-02 2004-12-08 Hewlett-Packard Development Company, L.P. System for providing support for an electronic device
US7853081B2 (en) * 2007-04-02 2010-12-14 British Telecommunications Public Limited Company Identifying data patterns
RU2473433C2 (en) * 2011-05-10 2013-01-27 Открытое акционерное общество "Головной центр сервисного обслуживания и ремонта Концерна ПВО "Алмаз-Антей" "Гранит" Method of repair of complex hardware system (chs)
FR2983597B1 (en) * 2011-12-01 2014-01-24 Viaccess Sa METHOD FOR DETECTING A DATA READ ERROR

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0333620A2 (en) * 1988-03-17 1989-09-20 International Business Machines Corporation On-line problem management for data-processing systems
WO1992014207A1 (en) * 1991-02-05 1992-08-20 Storage Technology Corporation Hierarchical distributed knowledge based machine initiated maintenance system
WO1997015009A1 (en) * 1995-10-18 1997-04-24 Systemsoft Corporation System and method for digital data processor diagnostics
US5960170A (en) * 1997-03-18 1999-09-28 Trend Micro, Inc. Event triggered iterative virus detection
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5673386A (en) * 1994-06-29 1997-09-30 U S West Technologies, Inc. Method and system for identification of software application faults
RU2093885C1 (en) * 1995-11-17 1997-10-20 Научно-производственное общество "ДИАТОН" (на правах товарищества с ограниченной ответственностью) Device for simulation of faults and in-circuit testing of digital equipment elements
US5732268A (en) * 1996-02-26 1998-03-24 Award Software International Extended BIOS adapted to establish remote communication for diagnostics and repair
RU2133479C1 (en) * 1997-06-13 1999-07-20 Научно-исследовательский институт измерительных систем Method for proximate diagnostics of multichannel digital units

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0333620A2 (en) * 1988-03-17 1989-09-20 International Business Machines Corporation On-line problem management for data-processing systems
WO1992014207A1 (en) * 1991-02-05 1992-08-20 Storage Technology Corporation Hierarchical distributed knowledge based machine initiated maintenance system
WO1997015009A1 (en) * 1995-10-18 1997-04-24 Systemsoft Corporation System and method for digital data processor diagnostics
US5960170A (en) * 1997-03-18 1999-09-28 Trend Micro, Inc. Event triggered iterative virus detection
US5983364A (en) * 1997-05-12 1999-11-09 System Soft Corporation System and method for diagnosing computer faults

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
FARIBORZ EBRAHIMI ET AL: "CORDS: A KNOWLEDGE-BASED REMOTE DIAGNOSIS WORKSTATION", EMERGENT INNOVATIONS ON INFORMATION TRANSFER PROCESSING AND DECISION MAKING. CHICAGO, OCT. 18 - 21, 1992, PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS, NEW YORK, IEEE, US, vol. 2, 18 October 1992 (1992-10-18), pages 1694 - 1699, XP000379014, ISBN: 0-7803-0720-8 *

Also Published As

Publication number Publication date
RU2187835C1 (en) 2002-08-20
AU2001274794A1 (en) 2002-05-15
WO2002037279A2 (en) 2002-05-10
UA56310C2 (en) 2003-05-15

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