US20120239381A1

US20120239381A1 - Semantic phrase suggestion engine

Info

Publication number: US20120239381A1
Application number: US13/050,333
Authority: US
Inventors: Robert Heidasch
Original assignee: SAP SE
Current assignee: SAP SE; Intelligent Views GmbH
Priority date: 2011-03-17
Filing date: 2011-03-17
Publication date: 2012-09-20
Also published as: US9311296B2; US20150149154A1

Abstract

A semantic phrase suggestion engine that provides term and sentence suggestions based on context-specific user groups. Knowledge domains within a semantic network may be automatically derived from user software applications, and each term within the knowledge domain includes meta-data about the terms, e.g., term type and an importance indicator. The indicators may be defined within the context of specific user groups and relate to how many times that group has used the term (e.g., in documents, emails, etc.) The semantic phrase suggestion engine may also include spelling conditions and grammar conditions, which can then provide phrase suggestions according to the conditions and importance indicators, specific to a user group.

Description

BACKGROUND

Natural language (or ordinary language) is any language which is the result of the innate facility for language possessed by the human intellect. A natural language is typically used for communication, and may be spoken, signed, or written. For people, the understanding of natural languages reveals much about how language works (e.g., language syntax, semantics, etc.). Electronic databases may store vast amounts of information, which is only useful with an effective search function. Certain technological constructs may be created to translate natural language semantics with stored data relationships in order to provide user search requests with relevant results from the stored data.
A semantic network is a network that represents semantic relations among terms (e.g., concepts). A semantic network may be used as a form of knowledge representation, and therefore may be used to model business knowledge in companies and their various parts, e.g. as enterprise knowledge and/or terminology.
The typical usage may be in search engines, where the network may be used within different techniques to identify the meaning of the term and/or sentence. Mainly the search terms are defined as words in some order or relation. The searched term may then be interpreted by the search engine as a string/term. For example, the search result for “Lotus” may be divided into results about “Lotus” as a model of a car, “Lotus” as a brand of car oil, and “Lotus” as a flower. In this situation, there are different knowledge domains. The knowledge domains can be ordered hierarchically, which allows for knowledge grouping, e.g. the first two meanings may belong to similar knowledge groups, and the last one has nothing in common and is defined in a completely different context/knowledge group (e.g., as a flower).
The natural language distinguishes between different parts of speech and therefore grammarians, e.g., writers of dictionaries, reflect this in the structured terminology catalogues, e.g., dictionaries. One part of the common sentence is the lexical word which is composed of nouns, verbs, and adjectives. Composition of sentences are addressed in the field of linguistics of language syntax; i.e., focus on compositionality in order to explain the relationship between meaningful parts and whole sentences. Therefore, syntax is the study of the principles and rules for constructing sentences in natural language. Further, in language theory, we can see many different “constructs” that try to reflect the language syntax, e.g., define language grammar. An example may include Relational Grammar (RG), e.g., syntactic theory which argues that primitive grammatical relations provide the ideal means to state syntactic rules in universal terms. Another example may include Role and Reference Grammar (RRG), e.g., the description of a sentence in a particular language is formulated in terms of (a) its logical (semantic) structure and communicative functions, and (b) the grammatical procedures that are available in the language for the expression of these meanings. Several other grammatical theories and examples exist, such as: Arc Pain Grammar (APG), Generalized Phrase Structure Grammar (GPSG), Hard-Driven Phrase Structure Grammar (HPSG), and Lexical-Functional Grammar (LFG).
The thematic relation is a term used to express the meaning that a noun (or noun-phrase) plays with respect to the verb, i.e. the action or state described by a sentence's verb. From another perspective, the semantic network is a network which represents semantic relations among terms (concepts). The semantic network is used as a form of knowledge representation and therefore is very often used to model business knowledge in companies and its parts, e.g. as enterprise knowledge/terminology.
The semantic network allows for creation of terms—phrases that are defined by types which characterizes/specifies the particular term (though, a term may be assigned to different types). Additionally, the term may be used in different knowledge areas and may have different (or slightly different) meaning for each area. The knowledge domains may be ordered hierarchically, which allows for knowledge grouping. Therefore, some modeling solutions are used to define context of particular terms/information.
A knowledge domain may group terms that belong to the same subject or expertise area, for example IT, finance, etc. The knowledge/expertise area may be grouped into knowledge domains and may then be used to specify the context of the required information and deliver data with better quality. Typically, the business knowledge and used terminology is distributed through the whole company via the jargon used by company experts and in the many documents associated with the company. The main problem is how to share the currently used business terminology to simplify business communication, e.g. providing phrase/term suggestions in composing documents, like mail, documentations, marketing documents and flyers, etc. Additionally, the same business knowledge (in the form of a business semantic network) may be reused in other business areas, e.g., searching for business information/documents/data.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 illustrates an example relational data-structure for terms of a knowledge package, according to one example embodiment of the present invention.

FIG. 2 illustrates an example system including data-structure modules for providing a semantic phrase suggestion engine, according to one example embodiment of the present invention.

FIG. 3 illustrates an example method for building the knowledge domains, according to one example embodiment of the present invention.

FIG. 4 illustrates one example embodiment of building out a specific knowledge domain and assigning imported terms, according to one example embodiment of the present invention.

FIG. 5 illustrates an example method of executing the suggestion engine, according to one example embodiment of the present invention.

FIG. 6 illustrates an example system, according to one example embodiment of the present invention.

DETAILED DESCRIPTION

Daily business communication may require, from all participants (business experts and beginners), usage of specific business terminology. A significant amount of terminology may be stored in business applications and in the business semantic network. Example embodiments of the present invention may provide a user-adaptable semantic suggestion engine that allows usage of the terminology in daily business communication.
Example embodiments of the present invention use natural language syntax—defined as language grammar and the semantic network technology—to build a context-specific knowledge-related suggestion engine. Therefore, example embodiments of the solution concentrate on the determining of context-related phrases (terms—defined in a business semantic network), and builds a solution that allows user-specific phrase suggestions (e.g., suggestions oriented to user need/expectations, based on the role of the user).
Example embodiments of the present invention may group terminology into knowledge domains, e.g., business-related domains and configure their importance within that domain. This business terminology, stored in business applications, may be exposed via underlying business objects to automatically build the business-oriented semantic network and automatically integrate into the proposed solution. This may include the reuse of structured terminology and its organization-assignment to domains and term types. For example, FIG. 1 illustrates one example embodiment of a knowledge domain of terminology grouped in a related hierarchy and including meta-data. The example embodiments may allow a company to avoid time consuming (e.g., with a high cost of implementation) and very often error prone (e.g., due to many terms, domains, term types) implementations.
FIG. 2 illustrates one example architecture overview of one example suggestion engine solution that supports the phrase/term suggestion functionality using user-specific domain and terminology importance and customer-specific business semantic network. The semantic phrase suggestion engine 210 may include two layers. A first language syntax layer 220 and a second semantic network layer 230. The language syntax layer 220 may be the layer where the syntax (grammar) of the natural language is defined. The semantic network layer 230 may be where the terminology (terms) is defined. The terminology is grouped regarding natural language, knowledge domains.
The definition of syntax (e.g., grammar) of the natural language may be maintained by syntax manager 221—a language dependent manager that manages the access and handling of the particular language-dependent sentence definition 222. This grammatical sentence definition may contain several elements (not shown). Definition 222 may include an ordered sentence definition that may contain phrase/term types (e.g. nouns, verbs, adjectives, etc.). This may ensure that the same term types will be used in a particular semantic network to describe particular terms. Definition 222 may define a sentence importance, e.g., indicator that defines how many times the sentence was used for all users, user-groups and any/each particular user. The initial value may be delivered with the sentence definition by a syntax provider (e.g., 212).
The language syntax layer may use one of several known grammar definitions, e.g. relational grammar (RG), or a new grammar definition. While any definition may be used, example embodiments may ensure that the syntax manager, syntax definition and syntax importer support the same grammar concept/definition, whichever concept/definition is to be used. Therefore, appropriate syntax definition data may need to be imported, which means cross-grammar functionality may not be supported. That is, the grammar definition may be constructed in a method-dependent way. Alternative embodiments may define the grammar in an abstract way (e.g., before the grammar is transferred, translated in a common format, or otherwise used in a specific context).
The semantic network layer 230 consists of several illustrated parts. For example, there may be a business semantic network 231 provided, e.g., a business related and customer-dependent network that contains the used terminology (e.g., common terminology and business-specific terminology). This terminology may be grouped (and transportable) in knowledge domains (domains for short). The semantic network layer 230 may also include a terminology manager 232 that provides access to the business semantic network 230 for end-user request (e.g., terms) and administrative tasks (e.g., terminology maintenance and clean-up). The semantic network layer 230 may also include a terminology importer 233 to import terminology from a terminology provider (e.g., 215). The imported terminology may be required to be compliant with the imported/used grammatical sentence definition, which may mean that both layers (220 and 230) use the same term type definition.
The terms in a business semantic network 231 may be grouped into domains. Further, the terms may be assigned to term types, e.g., a grammar-related definition of type, which may be provided by the grammatical sentence definition (e.g., noun, verb, adjective, etc.). Each term may have an importance indicator that defines how many times the term was used for all users, user-groups, and any/each particular user. The initial value may be delivered with the term definition by a terminology provider (e.g., 215). This indicator may be updated regarding the term usage by the end-user during operation of the engine. Since terminology (e.g., terms) is grouped in domains, they may be imported (transported) into a semantic network. Each user may define the visibility of domains and their respective importance. In this way, the system may automatically suggest the terms that are with highest importance for a particular end-user.
A domain definition may contain several pieces of information. Each domain definition may include a domain identifier (e.g., domain name and domain ID (e.g., a unique key)). Each domain definition may include a terminology hierarchy, e.g., linked terminology. Each domain definition may have an associated importance indicator that defines how important the domain is for an end-user (e.g., user-group and/particular user). This indicator may be updated as the user (e.g., user-groups) use the terms from the particular domain, e.g., during operation of the system.
The business terminology may come from the business application, e.g., business objects defined in software applications. This business terminology, along with the grammar definition may be used to build a sentence context. This means example embodiments may extract the business relevant terms when an end-user is editing a document (e-mail, word, etc.) and may start searching for related information. In this case, the user may not need to enter all of the needed information, as the grammar helps analyzing the content for used business terminology, which may extend the current search terminology and/or be reused in the search terminology. In this situation, it may be easy to provide some contextual search criteria, for example if the end-user entered a sentence including a customer name and a responsible person, the system may automatically offer the option of searching for all sales orders created by the person, etc.
The semantic suggestion engine may support a feature to obtain term suggestions using spelling conditions, e.g., the engine uses the domain, term indicators, and spelling conditions to determine suggested terms. This request may be used typically when the end-user begins entering the sentence and the sentence definitions can not be determined. The semantic suggestion engine may support a feature to obtain term suggestions using the grammar definition, e.g., the engine may use the grammatical sentence definition 222 and using the sentence, domain, term indicators, and spelling conditions, the engine may determine suggested terms. This request may be used when the end-user is typing further sentence elements. The most import sentences (e.g., as determined by the importance indicator) are used to determine the required term type and then the required term (e.g., the assigned type, with highest importance indicator and spelling conditions satisfied).
FIG. 3 illustrates an example method for building the knowledge domains. First, at 310, the example method may import a grammatical sentence definition 310. The grammatical sentence definition may define meta-rules for term structures that each knowledge domain may be required to conform to and be consistent with. Next, at 315 the example method may import terminology 315, e.g., from a terminology provider. At 320, the imported terminology may be managed by a terminology manager, and used to build a plurality of knowledge domains. Each knowledge domain may include a hierarchy of related terms, each including meta-data such as term type and/or term importance.
FIG. 4 illustrates one example embodiment of building out a specific knowledge domain and assigning imported terms. At 410, an imported term may be assigned to a specific knowledge domain 410, which may be based on the context of the term's origin, the user providing the term, or any number of other pieces of data that define the context of the terms use. At 420, the term may have term type meta-data assign to it (e.g., a verb, noun, adjective, etc.). Other meta-data may also be assigned, such as a term importance indicator at 425. The term importance indicator may be a count of the number of times this term has been used in the domain and/or by a certain set of users. At subsequent uses, the term may be incremented, increasing the term's importance indicator. At 430, further meta-data may be used to describe and link the term to other related terms within the network. links may be weighted, or have various strength descriptors to identify which terms a particular term are most related to, of all the terms the particular term is at least partially related to within the knowledge domain.
FIG. 5 illustrates an example method of executing the suggestion engine. The engine may receive initial user input at 510, e.g., the start of a sentence. At 520, a knowledge domain may be identified. The identifying may be based on the user's job-role, the business application currently being used, the initial input from 510, or any combination of these contexts, including other contextual data available to the suggestion engine. Once a knowledge domain is identified, the suggestion engine may provide one or more suggestions for further user input. The suggestions may use related terms from the knowledge domain, along with meta-data like the term importance indicators and the term types (e.g., initial user input may include an adjective type term, and suggestions for a subsequent noun may be based on noun-type terms of high importance and high correlation to the adjective). The suggestions may be constructed to be consistent with the grammatical sentence definition, which may also be used to help structure the suggestions. Those results may be supplied at 530. Supplied results may be used in any number of ways. For example, an application may use resulting suggestions to provide a fly-out menu of suggestions near the user's initial input. Resulting suggestions may take an entire sentence typed by the user as initial input, and identify certain terms that are consistent with other terms in the knowledge domain that have much higher importance indicators. For example, a company email being typed by an HR user to an engineering division may user a certain noun that the suggestion engine identifies as a synonym of another noun that has a much higher importance indicator within the engineering division. The example method may provide an indicator relative to that noun (e.g., a yellow squiggly line under the word indicating suggestions available via a right-click fly-out menu) and suggestions for the more commonly used jargon within the target knowledge domain.
FIG. 6 illustrates one example system for providing the semantic phrase suggestion engine. The example may include one or more server computer systems, e.g., development system 600. This may be one server, a set of local servers, or a set of geographically diverse servers. Each server may include an electronic computer processor 602, one or more sets of memory 603, including database repositories 605, and various input and output devices 604. These too may be local or distributed to several computers and/or locations. Database 605 may include data comprising the various software components of the other example embodiments of the present invention.
For example, the database may include the syntax manager 641 with the grammatical sentence definition 630. The database may also include the semantic network 650 including the terminology importer 642 and knowledge definitions/domains 635. These entities may be stored in database 605, or may be distributed across other systems, independently or connected via a communication network.
Any suitable technology may be used to implement embodiments of the present invention, such as general purpose computers. One or more system servers may operate hardware and/or software modules to facilitate the inventive processes and procedures of the present application, and constitute one or more example embodiments of the present invention. Further, one or more servers may include a computer readable storage medium, e.g., memory 603, with instructions to cause a processor, e.g., processor 602, to execute a set of steps according to one or more example embodiments of the present invention.
The semantic suggestion engine could likewise be installed on any number of devices, such as local machines (PC, laptop), which would therefore provide the integration/central infrastructure to collect importance of sentences, domains, and terms. This may be used to setup new engines, e.g. initial setup for next user-installations.
Further, example embodiments of the present invention are directed to one or more processors, which may be implemented using any conventional processing circuit and device or combination thereof, e.g., a Central Processing Unit (CPU) of a Personal Computer (PC) or other workstation processor, to execute code provided, e.g., on a hardware computer-readable medium including any conventional memory device, to perform any of the methods described herein, alone or in combination. The one or more processors may be embodied in a server or user terminal or combination thereof. The user terminal may be embodied, for example, a desktop, laptop, hand-held device, Personal Digital Assistant (PDA), television set-top Internet appliance, mobile telephone, smart phone, etc., or as a combination of one or more thereof. The memory device may include any conventional permanent and/or temporary memory circuits or combination thereof, a non-exhaustive list of which includes Random Access Memory (RAM), Read Only Memory (ROM), Compact Disks (CD), Digital Versatile Disk (DVD), and magnetic tape.
It will be appreciated that all of the disclosed methods and procedures described herein can be implemented using one or more computer programs or components. These components may be provided as a series of computer instructions on any conventional computer-readable medium, including RAM, ROM, flash memory, magnetic or optical disks, optical memory, or other storage media. The instructions may be configured to be executed by a processor which, when executing the series of computer instructions, performs or facilitates the performance of all or part of the disclosed methods and procedures.
It should be understood that there exist implementations of other variations and modifications of the invention and its various aspects, as may be readily apparent to those of ordinary skill in the art, and that the invention is not limited by specific embodiments described herein. Features and embodiments described above may be combined. It is therefore contemplated to cover any and all modifications, variations, combinations or equivalents that fall within the scope of the basic underlying principals disclosed and claimed herein.

Claims

1. A semantic phrase engine, comprising:

an electronic processor in communication with an electronic storage medium configured to provide:

a language syntax layer including a syntax manager with a grammatical sentence definition that defines a particular rule structure that applies to all sentences used in the semantic phrase engine and includes term types, wherein the grammatical sentence definition also includes a sentence importance indicator for each;

a semantic network layer including:

a plurality of knowledge domains each defining a hierarchy of terms related by a common business context, wherein each term has an assigned type specified in the grammatical sentence definition and wherein each term has a term importance indicator;

a terminology manager to provide end-user requests for terms and administrative tasks for terms;

a terminology importer to receive terms into a knowledge domain and ensure the terms are compliant with the grammatical sentence definition; and

a suggestion module configured to analyze initial user input and provide suggestions for remaining input that are consistent with the grammatical sentence definition and from a determined knowledge domain.

2. The semantic phrase engine of claim 1, wherein the sentence importance indicator for each sentence defines how many times a particular sentence is used for a particular set of users.

3. The semantic phrase engine of claim 1, wherein the term importance indicator defines how many times each term was used by a particular set of users.

4. The semantic phrase engine of claim 1, wherein administrative tasks for terms includes tools for adding terms, approving added terms, deleting terms, modifying the term importance indicator, and modifying the hierarchy.

5. The semantic phrase engine of claim 1, wherein providing suggestions for remaining input includes ranking a plurality of suggestions according to associated importance indicators.

6. A method of providing semantic phrase suggestions, comprising:

receiving initial user input including a plurality of terms;

for each respective term:

identifying, with an electronic processor, an associated term type if the respective term is defined in the semantic network;

identifying, with the electronic processor, alternative terms related to the respective term and having a same term type as the respective term and having a greater importance indicator;

if the respective term is not defined in the semantic network, provide alternative spelling suggestions based on the initial user input and spelling conditions.

7. The method of claim 6, wherein the initial user input comes from a user who is associated with a group of users from a plurality of groups, and wherein each term includes an importance indicator defined for a specific group of users.

8. The method of claim 7, wherein the greater importance indicator means an importance indicator associated with each alternative term and associated with the group of users indicates a greater importance than the importance indicator associated with the respective term and associated with the group of users.

9. The method of claim 6, wherein each term includes an importance indicator.

10. The method of claim 9, wherein each importance indicator defines how many times a respective term was used by a particular set of users.

11. A method of providing semantic phrase suggestions, comprising:

receiving initial user input;

identifying a term type associated with each term of the initial user input;

comparing the term types with a pre-defined semantic grammar definition;

identifying, based on the comparing, term types compatible with the initial user input;

identifying suggestion terms to augment the initial user input based on grammar compatibility and importance indicators; and

suggesting the suggestion terms.

12. The method of claim 11, wherein importance indicators are determined based on a number of times an associated term is used within a particular knowledge domain.

13. The method of claim 11, wherein responsive to the comparing indicating initial user input is incomparable with the pre-defined semantic grammar definition, identifying and suggesting alternative spelling conditions for terms of the initial user input.

14. The method of claim 11, wherein the suggesting organizes the suggestion terms according to associated importance indicators.

15. The method of claim 11, wherein the identifying suggestion terms based on importance indicators includes a cut-off value for the importance indicator, such that only terms having an associated importance indicator value greater than the cut-off value are identified as suggestion terms.