TWI883694B - Management device, management method and management program - Google Patents

Abstract

The subject of the present invention is to confirm the reliability of information related to the service provided. The management device of the present invention identifies vehicle information and operations performed on the vehicle with the vehicle information and creates an estimate based on instructions from another operator different from the user of the vehicle. In addition, the user information and vehicle information are obtained, the operation type is specified for the operation of the vehicle, a standard operation that specifies the operation for the operation type is output, and an estimate is created using the operation specified based on the standard operation and the vehicle information. The information is confirmed by comparing the estimates.

Description

Management device, management method and management program

The present invention relates to a management device, a management method and a management program.

When purchasing goods or receiving services, the parties shall confirm the purchase content and service content, as well as the related content and fees, etc. in advance. This confirmation prevents misunderstandings between the parties and enables smooth transactions.

As a method of confirmation at this time, there are, for example, preparation and sharing of an estimate, and oral explanation and sharing of the contents, etc.

For example, in patent document 1, as shown in paragraph [0018], a calculation model for estimating vehicle damage repair was described. In addition, in paragraph [0019] of the document, it was described that the calculation model identified one or more damaged parts from the image, identified that the damaged part can be repaired or is suitable for replacement, and calculated the repair cost estimate for the vehicle damage.

Thus, Patent Document 1 discloses the content that can realize the rapid processing of insurance claims related to vehicle damage.

[Prior Art Literature]

[Patent Literature]

[Patent Document 1] Japanese Patent Application No. 2022-91875

Such confirmation is generally performed by the purchaser of the product or the recipient of the service approving the estimate etc. provided by the seller (the service provider). In particular, when receiving the provision of services, sometimes the provisions are confirmed on the service provider side, and then an estimate etc. is made, and the recipient of the service approves it.

In other words, the recipient of the service trusts and recognizes the information confirmed by the service provider in most cases. Of course, it is ideal for the recipient to confirm the reliability of the confirmation of the service provider, but in the case of receiving highly professional services, it is particularly difficult to confirm the content of the valuation in detail and entrust minor criticisms and changes.

In Patent Document 1, the damaged part is processed and then the damaged part is processed to determine whether it can be repaired or replaced, and the estimated price is calculated. That is, since the "processing of the damaged part is processed and then the damaged part is processed to determine whether it can be repaired or replaced" shown in Patent Document 1 is a confirmation item by the service provider, the recipient of the service must trust it and decide whether to accept the service.

Thus, generally speaking, the recipient of the service trusts the confirmations obtained from the service provider and approves the contents of the valuation made based on it.

To this end, the purpose of the present invention is to provide a management device, management method and management program that can objectively confirm information related to the services provided.

A management device according to one aspect of the present invention is capable of communicating with a control device and an instruction device, and the control device includes: a first vehicle information acquisition unit, which acquires vehicle information related to the vehicle in response to an instruction from another operator different from the user of the vehicle; an operation specifying unit, which specifies an operation to be performed on the vehicle with respect to the vehicle information based on the vehicle information acquired by the aforementioned vehicle information acquisition unit; and a first production unit, which uses the operation information of the operation specified by the aforementioned operation specifying unit to produce a first operation related to the operation. content information; and a first evaluation storage unit, which stores the first operation content information produced by the aforementioned first production unit; and the instruction device includes: a user information acquisition unit, which acquires user information related to the aforementioned user; a second vehicle information acquisition unit, which acquires vehicle information related to the aforementioned vehicle based on the instruction of the aforementioned user; an operation type designation unit, which designates the operation type for the operation of the aforementioned vehicle; and a type standard operation output unit, which outputs a specific output for the operation type designated by the aforementioned operation type designation unit. a second production unit that produces second operation content information based on the operation specified for the aforementioned operation category output by the aforementioned type standard operation output unit and the vehicle information obtained by the aforementioned second vehicle information acquisition unit; and a second operation content information storage unit that stores the second operation content information produced by the aforementioned second production unit; the aforementioned management device includes: a receiving unit that receives the aforementioned first operation content information and the aforementioned second operation content information; a comparing unit that compares the second operation content information produced by the aforementioned first production unit The first operation content information produced by the production department is compared with the second operation content information produced by the second production department; and a comparison result output unit outputs the comparison result of the comparison unit; when the comparison result output unit determines that the first operation content information is included in the second operation content information, it outputs the comparison result that sets the first operation content information as valid, and when the comparison result output unit determines that the first operation content information is not included in the second operation content information, it outputs the comparison result that does not set the first operation content information as valid.

Another aspect of the management method of the present invention is performed by a computer, and the first computer performs: obtaining vehicle information related to the vehicle in response to an instruction from another operator different from the user of the vehicle; specifying the operation performed on the vehicle with respect to the vehicle information based on the obtained vehicle information; using the operation information for the specified operation to produce first operation content information related to the operation; and memorizing the produced first operation content information; and the second computer performs: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to an instruction from the aforementioned user; specifying the operation category of the operation for the aforementioned vehicle; and outputting a label specifying the operation for the specified operation category. The method comprises the steps of: preparing a standard operation for the aforementioned operation type; using the operation specified according to the standard operation for the aforementioned operation type output by the aforementioned action and the obtained vehicle information to prepare the second operation content information; and storing the prepared second operation content information; executing by a computer: receiving the aforementioned first operation content information and the aforementioned second operation content information; comparing the prepared first operation content information with the prepared second operation content information; and when it is determined that the aforementioned first operation content information is included in the aforementioned second operation content information, outputting a comparison result that sets the aforementioned first operation content information as valid, and when it is determined that the aforementioned first operation content information is not included in the aforementioned second operation content information, outputting a comparison result that does not set the aforementioned first operation content information as valid.

Another aspect of the management program of the present invention causes the first computer to execute the following processing: obtaining vehicle information related to the vehicle in response to instructions from another operator different from the user of the vehicle; specifying the operation performed on the vehicle with respect to the vehicle information based on the obtained vehicle information; using the operation information for the specified operation to produce first operation content information related to the operation; and storing the produced first operation content information; and causing the second computer to execute the following processing: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to instructions from the aforementioned user; specifying the operation type of the operation for the aforementioned vehicle; and outputting the standard for specifying the operation for the specified operation type. operation; using the operation specified by the standard operation for the above-mentioned operation type output by the above-mentioned action and the obtained vehicle information to produce the second operation content information; and storing the produced second operation content information; causing the computer to perform the following processing: receiving the above-mentioned first operation content information and the above-mentioned second operation content information; and comparing the produced first operation content information with the vehicle information; The second operation content information produced is compared; and when it is determined that the first operation content information is included in the second operation content information, a comparison result is outputted that sets the first operation content information as valid; when it is determined that the first operation content information is not included in the second operation content information, a comparison result is outputted that does not set the first operation content information as valid.

The management system of one aspect of the present invention includes a control device, an indication device, and a management device, and the control device includes: a first vehicle information acquisition unit, which acquires vehicle information related to a vehicle; a work identification unit, which identifies a work to be performed on the vehicle in the vehicle information based on the vehicle information acquired by the vehicle information acquisition unit; a first production unit, which uses the work information of the work identified by the work identification unit to produce first work content information related to the work; and a first work content information storage unit, which stores the work content information produced by the first production unit. The first operation content information of the operation is established in a corresponding relationship with the vehicle and is stored; and the operation record information storage unit stores the operation record information including the operation content and operation result information of the operation performed on the aforementioned vehicle; and the instruction device includes: a user information acquisition unit, which acquires user information related to the aforementioned user; a second vehicle information acquisition unit, which acquires vehicle information related to the aforementioned vehicle based on the instruction of the aforementioned user; an operation type designation unit, which designates the operation type of the operation for the aforementioned vehicle; and a type standard operation output unit, which outputting a standard operation for the operation type specified by the operation type specifying unit; a second production unit, which uses the operation specified by the standard operation for the operation type output by the type standard operation output unit and the vehicle information obtained by the second vehicle information obtaining unit to produce second operation content information; and a second operation content information storage unit, which stores the second operation content information produced by the second production unit; the management device can be connected to the control device and the indication device; The operation record information storage unit establishes a corresponding relationship between the first operation content information or the second operation content information of the operation performed on the vehicle and the aforementioned operation record information and stores it; the aforementioned indication device or the aforementioned management device further includes: a verification unit, which verifies whether the operation record information related to the operation performed on the aforementioned vehicle is based on the first operation content information or the second operation content information established and stored in a corresponding relationship with the operation record information, and a verification result output unit, which outputs the verification result information verified by the aforementioned verification unit.

The aforementioned management device of the management system of one aspect of the present invention further includes an appropriate judgment information storage unit, which stores appropriate judgment information used for appropriate judgment of operations based on the operation information used in the production of the aforementioned first operation content information; and the aforementioned verification unit verifies whether the aforementioned operation record information is suitable for the aforementioned appropriate judgment information; the aforementioned verification result output unit outputs operations based on the aforementioned first operation content information or the second operation content information when it is suitable for the aforementioned appropriate judgment information, and outputs operations not based on the aforementioned first operation content information or the second operation content information when it is not suitable for the aforementioned appropriate judgment information.

A management method according to one aspect of the present invention is executed by a first computer: obtaining vehicle information related to a vehicle; specifying an operation performed on the vehicle in the vehicle information based on the obtained vehicle information; using the operation information for the specified operation to generate first operation content information related to the operation; establishing a correspondence between the generated first operation content information and the vehicle and memorizing the information; and save operation record information including operation contents and operation result information of the operation performed on the aforementioned vehicle; and the second computer performs: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to the instruction of the aforementioned user; specifying the operation type of the operation for the aforementioned vehicle; outputting a standard operation that specifies the operation for the specified operation type; using the operation specified by the output standard operation for the aforementioned operation type and the obtained vehicle information to create the second operation content information; and storing the created second operation content information; the first computer will be the first operation content information or the second operation content information that is the source of the operation content of the operation performed on the vehicle Establishing a corresponding relationship with the aforementioned operation record information and saving it; the first computer, or a computer capable of connecting the first computer and the second computer, performs: verifying whether the operation record information related to the operation performed on the aforementioned vehicle is based on the first operation content information or the second operation content information established and saved in a corresponding relationship with the operation record information; and outputting the verified verification result information.

The management program of one aspect of the present invention causes the first computer to execute the following processing: obtaining vehicle information related to the vehicle; specifying an operation performed on the vehicle with respect to the vehicle information based on the obtained vehicle information; using the operation information for the specified operation to generate first operation content information related to the operation; establishing a correspondence relationship between the generated first operation content information and the vehicle and memorizing the information; and storing operation record information including operation contents and operation result information of the operation performed on the aforementioned vehicle; and causing the second computer to perform the following processing: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to the instruction of the aforementioned user; specifying the operation type of the operation on the aforementioned vehicle; and outputting a specific output for the specified operation type. outputting a standard operation for the operation of the operation category; using the operation specified according to the outputted standard operation for the aforementioned operation category and the obtained vehicle information to generate second operation content information; and storing the generated second operation content information; causing the first computer to compare the first operation content information or the second operation content information, which is the source of the operation content of the operation performed on the vehicle, with the previous The operation record information is established in a corresponding relationship and saved; the first computer, or a computer capable of connecting the first computer and the second computer, is caused to perform the following processing: verify whether the operation record information related to the operation performed on the aforementioned vehicle is based on the first operation content information or the second operation content information that is established in a corresponding relationship and saved with the operation record information; and output the verified verification result information.

According to the present invention, the effect of objectively confirming information related to the services provided is achieved.

1: Management system

100: Control device/computer

101,201,301: Receiving and sending department

102,202: Information Processing Department

103,204: Acquisition Department

104,205,306: Memory Department

105,212: Diagnostic Department

106: Operation information specific department

107,211: Valuation Production Department

109: Workplace Judgment Department

110: Authentication Information Judgment Department

111: Operation instruction information production department

112,305: Output Processing Department

120: Service provider

200: Indicator/computer

203: Set up the registration department

206: Operation Department

207: Display unit

208: Category designation department

209:Job output department

210: Information Update Department

213: Operation Judgment Department

214: Valuation Comparison Department

215: Workplace capture department

216:Workplace setting department

220: Camera device

230: Diagnostic machine

300:Manage devices/computers

304: Comparative Processing Department

307: Authentication information setting department

320:DB

400: External device

901: Processor

902: Memory device

903:I/F

904: Display device

Figure 1 is a system configuration diagram of a management system constructed by applying the management device, management method and management program of the implementation form of the present invention.

FIG2 is a block diagram showing the detailed structure of the control device, the indicating device, and the management device of the management system constituting the embodiment of the present invention.

FIG3 is an example of the hardware configuration of the control device, the indicating device, and the management device of the management system constituting the embodiment of the present invention implemented by a computer.

FIG. 4 is a sequence diagram showing the processing changes performed by the management system of the embodiment of the present invention.

FIG. 5 is a sequence diagram showing the processing changes performed by the management system of the embodiment of the present invention.

FIG6 is a sequence diagram showing the processing changes performed by the management system of the embodiment of the present invention.

FIG. 7 is a sequence diagram showing the processing changes performed by the management system of the embodiment of the present invention.

FIG8 is a sequence diagram showing the processing changes performed by the management system of the embodiment of the present invention.

Figures 9(a) to (e) are diagrams showing examples of screens displayed by the indication device of the management system constituting the embodiment of the present invention.

Figures 10(a) to (d) are diagrams showing examples of screens displayed by the indication device of the management system constituting the embodiment of the present invention.

Figures 11(a) to (c) are diagrams showing examples of screens displayed by the indication device of the management system constituting the embodiment of the present invention.

Figures 12(a) and (b) are diagrams showing examples of screens displayed by the indication device of the management system constituting the embodiment of the present invention.

Figures 13 (a) and (b) are diagrams showing examples of screens displayed by the indication device of the management system constituting the embodiment of the present invention.

FIG. 14 is a diagram showing an example of a diagnostic machine and a diagnostic result displayed on the display unit of the diagnostic machine.

Figure 15 (a) and (b) are diagrams showing an example of a user information table and a vehicle information table used by the management system of the embodiment of the present invention.

Figures 16(c) to (e) are diagrams showing an example of a vehicle image information table, a work history information table, and a work site overview information table used by the management system of the embodiment of the present invention.

Figures 17(f) to (g) are diagrams showing an example of the valuation information table and unit price information table used by the management system of the embodiment of the present invention.

FIG. 18 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 19 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 20 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 21 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 22 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 23 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 24 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 25 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

FIG. 26 is a flow chart showing the process flow of the processing performed in the management system of the embodiment of the present invention.

One embodiment of the present invention is described with reference to the drawings. In addition, the following embodiments may include variations in which the techniques of each embodiment are applied to each other. Furthermore, the following embodiments are not intended to limit the content of the present invention, and changes may be made without departing from the scope of the patent application.

Figure 1 is a system configuration diagram of a management system constructed by applying the management device, management method and management program of the implementation form of the present invention.

The management system 1 shown in FIG. 1 is composed of a control device 100, an indication device 200, a management device 300, and an external device 400. In FIG. 1, only one of each of these devices is shown, but it is shown only for the sake of convenience of explanation. Of course, it can be set to a configuration in which each device is set in multiples. In addition, the management system can not only exist alone, but also be a part of other systems. That is, it can realize the functions of a part of other systems.

FIG2 is a block diagram showing the detailed structure of the control device 100, the indicating device 200, and the management device 300 constituting the management system 1 of the embodiment of the present invention.

The control device 100 includes a transceiver unit 101, an information processing unit 102, an acquisition unit 103, a storage unit 104, a diagnosis unit 105, a work information identification unit 106, an estimate generation unit 107, a work site determination unit 109, an authentication information determination unit 110, a work instruction information generation unit 111, and an output processing unit 112.

In addition, the instruction device 200 includes a transceiver unit 201, an information processing unit 202, a setting registration unit 203, an acquisition unit 204, a storage unit 205, an operation unit 206, a display unit 207, a type designation unit 208, a work output unit 209, an information update unit 210, an estimate preparation unit 211, a diagnosis unit 212, a work judgment unit 213, an estimate comparison unit 214, a work site capture unit 215, and a work site setting unit 216.

Furthermore, the management device 300 is composed of a transceiver unit 301, a verification unit 302, an output unit 303, a comparison processing unit 304, an output processing unit 305, a storage unit 306, an authentication information setting unit 307, and an information registration unit 308.

Below, Figures 1 and 2 are used for explanation.

<Control device 100>

The control device 100 is composed of a computer having a structure as shown in FIG3 , and is a device installed at a source of providing a prescribed service, and is also referred to as a "source device". In addition, the control device 100 is a device that establishes a corresponding relationship with a work site where operations related to the prescribed service are performed, and is mostly installed at a work site, and is also referred to as a "work site device". That is, the expression method varies depending on the type of service provided.

The services specified in this regulation are not limited to their types. As long as they are maintenance services such as inspection and repair of mobile objects such as vehicles and small aircraft, insurance services such as vehicle insurance or personal insurance, facilities services using specific facilities or residential facilities, nursing services, communication services, data storage services, legal guidance services, catering services, logistics services, storage services, etc., the relationship between the service provider and the service provider (beneficiary) is directly or indirectly established.

In addition to providing the prescribed service itself, the control device 100 is also capable of providing the prescribed service corresponding to the information received from the service providing device 120 through communication with the connected service providing device 120.

In the following, the maintenance service of a mobile object is used as an example to explain the prescribed service. The mobile object here refers to the object for which the service is provided, also called the "service provision object". The following example of a vehicle is used as an example to explain.

When a user of a vehicle (also referred to as a user, owner, or holder) brings the vehicle to a maintenance workshop or other work site, which is a service provider, to receive maintenance services, the control device 100 performs acceptance processing for the maintenance services, and the service provider 120 performs vehicle diagnosis processing (diagnosis unit 105).

In the acceptance process, based on the instruction of the service provider (operator), the user information acquisition process (first user information acquisition process) of the specified user is performed, and the vehicle information of the service provider is acquired from the storage unit 104 or the management device 300 (first vehicle information acquisition process (acquisition unit 103)).

User information is information related to the user, and is composed of information formed in the table shown in Figure 15(a). For example, it is user identification information (user ID) for identifying the user, user name, address, etc. In addition, vehicle information is information related to the vehicle, and is composed of information formed in the table shown in Figure 15(b). The vehicle information is composed of (including) vehicle specific information that uniquely identifies the vehicle and vehicle status information that indicates the status of the vehicle. As the former vehicle specific information, there is vehicle identification information (vehicle ID) for identifying the vehicle, model, vehicle specifications, equipment, etc. In addition, the latter vehicle status information includes year, mileage, registration year, user ID, vehicle image, maintenance history, vehicle inspection, information obtained from various sensors (for example, information obtained from atmospheric pressure sensors, intake pressure sensors, throttle opening sensors, oxygen sensors, air-fuel ratio sensors, etc.), etc.

The user information and vehicle information can be obtained not only from the management device 300, but also based on the information indicated by the user.

This diagnostic process is also referred to as "first diagnostic process" or "service provider-side diagnostic process", and includes the following processes: obtaining vehicle information related to the vehicle from the vehicle, confirming whether the item value is a normal value and the specific value of each of the designated diagnostic items in the vehicle information items, and status confirmation by the operator who performs the work related to the diagnosis. Furthermore, in the diagnosis process, in addition to obtaining vehicle information related to the vehicle from the vehicle, the management device 300 can also request the vehicle information pre-registered in the DB 320 described later to obtain the vehicle information, and the vehicle information obtained by at least one vehicle information acquisition process can be used to perform the diagnosis (diagnosis unit 105).

The control device 100 receives the diagnosis result (diagnosis result information) of the diagnosis processing from the service providing device 120, and performs a specific operation processing (operation information specifying unit 106) to specify the operation to be performed on the vehicle based on the diagnosis result and vehicle information. The operation specified by the operation specifying processing also includes the operation that is performed in advance and in preparation based on the diagnosis result and vehicle information.

The operation at this time is an example of the service provider, and the service content of the maintenance service for the vehicle is to maintain, improve, and normalize the state of the vehicle, and set it to the state of receiving the convenience (service) received by the vehicle as usual. In the case of a vehicle, as an example of the convenience, the movement of the location exists.

When a specific operation is specified by the operation specific processing, the control device 100 selects the operation information for the operation. The operation information is information on the parts, tools, equipment, operation difficulty, operation time, etc. required for the operation, and is information used to produce information (operation content information) indicating the operation content required for the above operation to be prompted to the user.

In this way, the control device 100 performs diagnostic processing, and after specifying and selecting the operation and operation information, the operation content information (estimate preparation unit 107) is generated to be presented to the user for the maintenance service of the vehicle. The operation content information includes the operation items indicating the specific operation to be performed on the vehicle, the operation hours related to the operation, the required parts and quantity, and the operation wages (operation costs) related to the operation per unit time.

In particular, the operation hours and wages are obtained by the control device 100 from the management device 300, such as the unit price information of the basic operation cost and basic operation hours for the operation information, and are included in the operation content information. The basic operation cost is preset as the basic cost (labor rate) for the operation, and the basic operation hours are preset as the standard operation hours for the operation.

The work content information is generally also called estimate information (also referred to as "estimate") or work pre-confirmation, which is information that users can confirm the content and cost of the maintenance service for the vehicle, and also includes user information and vehicle information. By providing the estimate to the user before the maintenance service, misunderstandings between the source of the maintenance service and the user can be prevented.

The operation content information produced using the control device 100 is also referred to as "first operation content information", and is hereinafter referred to as "operation content information A" or "estimate A" for simplicity.

The estimate A is made in the control device 100 that provides maintenance services, and the user trusts and agrees with the estimate A to a certain extent. More specifically, since the estimate A is made in the control device 100 using only the operation information of the specific operation at the operation site, the estimate A is made dependent on the specific operation and its operation information.

Then, the control device 100 establishes a corresponding relationship between the estimated value A and the production date, user information, and vehicle information and stores it in a storage device (not shown). In addition, the control device 100 stores the estimated value A that is associated with the production date, user information, and vehicle information in the storage unit 104, and sends it to the management device 300 together with the control device identification information that identifies the produced control device 100. The management device 300 stores and stores it as the estimated value information in the DB 320.

The estimate A can be sent to the instruction device 200 used by the entrusted user.

In this way, in the control device 100, an estimate A is prepared and a work commission based on the estimate A is accepted.

Furthermore, in the control device 100, it is also possible to receive a provision commission for maintenance services for a vehicle for which an estimate A has not been prepared from the instruction device 200. In this case, first, a work site determination process is performed to determine whether the sending object (the consignee) set in the second work content information (estimate B or estimate C) (details will be described later) received as a provision commission is the current work site.

In addition to the work site judgment processing, authentication confirmation processing can also be further performed. The authentication confirmation processing confirms whether the second work content information is authenticated, and specifically confirms whether authentication information is given (set) to the second work content information.

In the control device 100, in the operation site judgment process, when the transmission target is not the current operation site, an error is sent to the transmission source. On the other hand, when the transmission target is the current operation site, an implementation confirmation process is performed to confirm whether the operation content of the received second operation content information (estimate B or estimate C) can be implemented (information processing unit 102). In addition, through the authentication confirmation process of whether the second operation content information is authenticated, an error can be sent to the transmission source in the case of unauthentication, and the above-mentioned implementation confirmation process can be performed in the case of authentication.

The implementation confirmation process is not for situations that cannot be dealt with due to temporary equipment failures, insufficient operators, etc.

Based on the result of the implementation confirmation processing, when the implementation can be confirmed, the control device 100 performs a work instruction information production process for producing work instruction information related to the work based on the second work content information (estimate B or estimate C) to implement the work of the work content of the second work content information (work instruction information production unit 111).

The work instruction information is different for each work site and is an instruction (instruction data) given to the operator who performs the work. For example, it is a document (document data) that instructs the operator, work equipment, work date and time, work sequence and other information related to the work.

This kind of worksite information captured by the worksite capture process and the worksite information with set priorities are stored in the memory unit.

The above authentication confirmation process is that the control device 100 requests the management device 300 whether the authentication information is correct, and the management device 300 performs the authentication information confirmation process. The details of the confirmation process are shown in S2314~S2316 of Figure 23 (authentication information determination unit 110).

In addition, the management device 300 inquires the certification authority of the external device 400 whether the certification information is correct. By responding to the inquiry from the external device 400 and replying that the certification information is correct, the management device 300 can perform certification confirmation on the second operation content information to which the certification information is assigned (set) (information processing unit 102).

In addition to the above, the control device 100 can also confirm whether the first work content information produced in the work site where the control device 100 is installed has authentication information set, and accept the entrustment of the maintenance service for the first work content information with authentication information set (authentication information determination unit 110).

That is, when the control device 100 sends the first operation content information to the instruction device 200, the authentication information is used to determine whether it is a commission based on the first operation content information. In this case, the control device 100 makes a confirmation request to the management device 300 to determine whether the authentication information set in the first operation content information is correct, and makes a determination based on the response.

In the case of a correct response for the authentication information, the control device 100 accepts the maintenance service entrustment and performs a work instruction information generation process, and the work instruction information generation process generates the work instruction information based on the first work content information set with the authentication information.

When a work is performed based on the work instruction produced by the work instruction information shown above, the control device 100 stores the history information of the performed work in the management device 300 in addition to the storage unit 104. An example of the history information of the work is shown in the work history information table of FIG. 16(d).

Furthermore, when the operation is completed, the control device 100 creates operation record information as one of the operation history information, and establishes a corresponding relationship with the estimate (the estimate of the source of the operation content of the operation performed on the vehicle (the first operation content information or the second operation content information)) and stores it.

The operation record information is also called "operation record book", "confirmation", "service implementation certificate", "delivery book", and records: whether the operation specified in the estimate (inspection, repair and other maintenance) has actually been performed, which operations have been performed as the operation, who performed it, when it was performed, etc. The actual operation itself has been performed. The operation record book is included in the operation history information. Although the form is different in a broad sense, the content is included. The operation record book is provided to the user of the vehicle when the operation is completed, or output (sent) to the instruction device 200 (output processing unit 112) used by the user.

In this way, the work log can be kept by each user and work site. Through this file, the specific content of the work that has been carried out can be grasped.

Furthermore, upon completion of the operation, the control device 100 sends the operation log to the management device 300, and establishes a correspondence with the user information and vehicle information in the DB 320 of the management device 300 and stores it. Furthermore, upon a request from the instruction device 200 and the management device 300, the control device 100 outputs (sends) the operation log (output processing unit 112).

<Indicator 200>

The indicating device 200 is composed of a computer having a structure as shown in FIG3 , and is a device operated by a user (user of the vehicle) who uses the vehicle maintenance service, and is also called a user terminal, which is an electronic device held by the user. The indicating device 200 can also be implemented as a function of the electronic device held by the user, in which case, it is implemented as an application or software installed on the electronic device.

The indication device 200 is a device for receiving indication, contact, and communication of the prescribed service provided by the control device 100. It can not only utilize a single service provided by the control device 100, but also switch to utilize any prescribed service provided by the control device 100.

For example, it is possible to switch between maintenance services and insurance services.

The indicating device 200 can be connected to the camera 220 and the diagnostic machine 230. The camera 220 is a device that takes the service provider as a photographic object and records the photographed image. The diagnostic machine 230 is a device that takes the service provider as a diagnostic object and performs diagnostic processing and records the diagnostic result as diagnostic result information. An example is shown in FIG14. Of course, the functions of the camera 220 and the diagnostic machine 230 can be mounted on the indicating device 200.

In the instruction device 200, when the operation unit 206 accepts the instruction operation of the user, it is used as an opportunity to perform: user information acquisition processing (second user information acquisition processing) of acquiring user information related to the user from the management device 300, and vehicle information acquisition processing (second vehicle information acquisition processing) of acquiring vehicle information related to the vehicle to be maintained (acquisition unit 204).

Furthermore, as a method for obtaining the vehicle information, a vehicle information reading device may be connected to the vehicle to obtain the vehicle information from the vehicle information reading device. The vehicle information reading device is a device that reads vehicle information by connecting to an information transceiver connector installed in the vehicle or by wirelessly connecting to the vehicle. The diagnostic machine 230 described later may also be used as the vehicle information reading device.

Next, in the indication device 200, a process is performed to specify the type of service to be provided in the maintenance service of the specified service. This service type is also called a "work type". That is, a process is performed to specify the work type of the work for the vehicle receiving the maintenance service. In addition to specifying the process based on the type selected by the user, this process can also learn the information of the user's past use status (use history) of the same service (maintenance service) as learning source information and specify the recommended work type (type specifying unit 208).

This operation type is information that specifies the type of specific service performed in the maintenance service. Specifically, it displays specific items of maintenance such as (1) inspection maintenance, (2) repair maintenance, and (3) specific item confirmation (also called "specific maintenance").

In addition, there are (1) more detailed inspection and maintenance categories such as "6-month inspection, 12-month inspection, statutory vehicle inspection (also referred to as "vehicle inspection"), pre-driving inspection, pre-long-distance driving inspection, post-driving inspection, and post-long-distance driving inspection", (2) more detailed repair and maintenance categories such as "sheet metal repair, painting repair", and (3) more detailed specific item confirmation categories such as "disassembly maintenance, electronic control device maintenance".

For example, when specifying the type of work, the indicating device 200 specifies that, as the vehicle usage status (usage history), it is about 12 months since the last inspection date, and "12-month inspection" is specified as the learning result. Also, if the indicating device 200 receives an image of the vehicle and analyzes the image to detect damage, "sheet metal repair" can be specified as the learning result.

Next, the instruction device 200 extracts the standard operation specified as the operation for the specified operation type (maintenance in the above example). Then, the instruction device 200 performs output processing of the standard operation (operation output unit 209). The extracted standard operation is a standard operation (standard operation) that is pre-specified as an operation for the specified operation type, and can also be called a "standard operation specified based on the specified operation type".

That is, if an operation type is specified, the standard operation to be performed for that operation type is specified, and operations different from the standard operation indicate operations that are not directly related to the operations of the operation type (operations different from the standard operation).

For example, if "12-month inspection" is specified as the operation type, various operations such as the turn confirmation operation and the battery confirmation operation are captured as standard (pre-specified) standard operations performed in the maintenance of the operation of the operation type of "12-month inspection". Information related to the standard operation can also be obtained and stored in the indication device 200 that is pre-associated with the operation type and stored, or in the management device 300 that is pre-associated with the operation type and stored.

In addition, the output processing of the standard operation includes: communication output to an external device, and display output on the display unit 207 of the indication device 200, etc.

If the information related to the standard operation is output in this way, the instruction device 200 generates operation content information for performing maintenance services on the vehicle based on (using) the operation specified by the output standard operation for the operation type and the acquired vehicle information (estimate generation unit 211). That is, the operation content information generation process is performed, and the operation content information generation process generates operation content information for performing the operation specified by the standard operation on the vehicle shown in the vehicle information.

The vehicle information includes vehicle status information indicating the status of the vehicle as described above.

In the process of creating operation content information, based on vehicle status information (vehicle information), operations of maintenance services that have been performed using vehicle status information of other vehicles can be identified and operation content information can be created. That is, the vehicle status information of other vehicles can be used as learning source information to learn and create operation content of maintenance services for the vehicle that is the service provider.

Furthermore, in the operation content information creation process, one or more diagnosis results stored in the memory unit 205 described later are used as learning source information to create operation content information (estimate creation unit 211) that is appropriate for the vehicle in the vehicle information and the user in the user information. In this way, the optimal operation content information corresponding to the operation content that has been performed on the associated vehicle and the operation content that the user has performed in the past can be created.

Furthermore, in the process of creating the operation content information, it is also possible to process the vehicle information of the vehicle that has performed the specified operation for the standard operation of the operation type, and then create the operation content information using the operation history information of the vehicle that has been performed on the vehicle with the specified vehicle information.

At this time, the operation history information is managed by establishing a corresponding relationship between the DB 320 connected to the management device 300 and the vehicle, and the operation history information is obtained from the management device 300 in the instruction device 200 to generate the operation history information.

The operation content information includes the operation items indicating the specific operation to be performed on the vehicle, the operation hours related to the operation, the required parts and quantity, and the operation wages (operation expenses) related to the operation per unit time.

In particular, the operation hours and operation wages are obtained by the instruction device 200 from the management device 300, such as the unit price information of the basic operation cost and basic operation hours for the operation information, and are included in the operation content information. The operation basic cost is preset as the basic cost (labor rate) for the operation, and the basic operation hours are preset as the time for the standard operation of the operation.

The operation content information is generally also referred to as estimate information (also referred to as "estimate") or operation pre-confirmation, which is information that allows users to confirm the content and cost of maintenance services for the vehicle, and also includes user information and vehicle information. The operation content information produced using the indication device 200 is also referred to as "second operation content information", and is hereinafter referred to as "operation content information B" or "estimate B".

The estimate B is generated in the indication device 200 based on the standard operation and vehicle information specified based on the designated operation type.

The estimate B is based on objective information (factual information) because it is created based on at least the standard operation and vehicle information specified based on the specified operation type. In addition, the estimate B can be created by learning the operation history information based on the vehicle status information (vehicle information) of other vehicles that have performed the specified standard operation as learning source information.

The estimate B produced using the historical information is objectively more reliable (trustworthy) in terms of reliability. In addition, when producing the estimate B, the image of the vehicle is analyzed to detect the presence of damage and the state (level) of the damage. Based on the detected content, the work content for repairing (repairing) the damage may also be included, resulting in an even more reliable (trustworthy) estimate.

Furthermore, the indicating device 200 establishes a correspondence relationship between the estimated price B and the production date, user information, and vehicle information and stores it in the storage unit 205. In addition, the indicating device 200 outputs (sends) the estimated price B that establishes a correspondence relationship with the production date, user information, and vehicle information together with the indicating device identification information of the produced identifying indicating device 200 to the management device 300 (transceiver unit 201), and the management device 300 stores and stores it as the estimated price information in the DB.

Furthermore, the instructing device 200 stores the estimate A received from the control device 100 in the storage device. Of course, it is also possible to establish a corresponding relationship and store the estimates B and C made under the same or similar conditions as the estimate A.

In the instruction device 200, when a standard operation is extracted, the operation content information based on the standard operation itself can be produced, and the operation content information can also be produced by imposing a specified additional operation on the standard operation or replacing it with another operation.

Based on the standard operation, the operation desired by the user can be added or replaced, and the operation content information related to the maintenance service desired by the user can be produced. The specific example is to select any of the schemes (also called "groups") shown in Figure 10 (a), Figure 10 (c), etc.

The plan is a summary of the operations to be performed for each of the specified categories. The user can specify the batch of operations they want instead of specifying them one by one. The plan is recommended based on the historical information of the service content provided by the user in the past and the service content that has been provided to the same or similar vehicles as the vehicle for which the service is provided. Of course, you can also choose a plan other than the recommended plan.

In addition, in the indication device 200, an estimation comparison process (also referred to as "verification process" or "estimation verification process") is performed to compare the estimation B with the estimation A produced in the control device 100 (estimation comparison unit 214). Furthermore, a comparison result output process is performed to output the comparison result information. In the output process, in addition to outputting the comparison result information to the display device (display unit) of the indication device 200, it can also be output (sent) to an external device including the management device 300.

The comparison process is a process of verifying whether the first operation content information (valuation A) is based on the second operation content information (valuation B or valuation C) corresponding to the first operation content information by comparing each of the items of the valuation with the items with which the corresponding relationship is established in advance. As another expression, it can be expressed as a verification process of verifying whether the first operation content information is included in the second operation content information, and further, it can also be expressed as a verification process of verifying whether the first operation content information is appropriate based on the second operation content information.

More specifically, by comparing the values of the items and the set values, if the value (operation result information) of the items included in the valuation A corresponds to the value (quantity, etc.) of the items included in the valuation B or valuation C (the same or within a certain error range), the valuation A is assumed to be the verification result based on the valuation B or valuation C that is established and stored in correspondence with the valuation A. On the other hand, if the value of the items included in the valuation A is not corresponding to the value (quantity, etc.) of the items included in the valuation B or valuation C (the same or within a certain error range), the valuation A is assumed to be not the verification result based on the valuation B or valuation C that is established and stored in correspondence with the valuation A.

In more detail, the indicating device 200 obtains appropriate judgment information from the management device 300, and the appropriate judgment information is used to judge whether to perform appropriate operations (appropriate judgment) by comparing the items, and verify whether the comparison results of the items are suitable for the appropriate judgment information. That is, the process of verifying whether the valuation A and the valuation B or valuation C that establishes a corresponding relationship with the valuation A and is saved are suitable for the appropriate judgment information.

If the comparison result is suitable for the appropriate judgment information, it is assumed that Valuation A is a verification result of an appropriate valuation. On the other hand, if the comparison result is not suitable for the appropriate judgment information, it is assumed that Valuation A is likely to have problems in unnecessary items, quantities, amounts, etc. that are not appropriate valuations, and is not a verification result of an appropriate valuation.

The indicating device 200 can be connected to the diagnostic machine 230 shown in FIG. 14 as described above. The diagnostic machine 230 reads the vehicle information by connecting to the vehicle and performs diagnostic processing on the vehicle status information contained in the vehicle information (diagnostic unit 212).

This diagnostic process is also called "second diagnostic process", "service provider-side diagnostic process", and "service request-side diagnostic process". It uses the vehicle status information as the diagnostic item to determine whether the diagnostic item meets the specified threshold value, whether to perform the specified action, and whether a disconnection occurs in the circuit, etc.

In this diagnostic process, further, for diagnostic items such as catalyst degradation, engine misfire, exhaust gas recirculation system failure, and fuel evaporative emission control (EVAP) system failure, diagnosis can also be performed by performing the above three judgments.

Furthermore, in the diagnostic machine 230, the diagnostic result of the diagnostic process is output to the indication device 200. The diagnostic result includes whether each diagnostic item is normal or cannot be judged as no abnormal condition has occurred.

Furthermore, in the indication device 200, based on the diagnosis result of the diagnosis machine 230, an information update process (information update unit 210) is performed to update the content of the estimation B.

In the information update process, referring to the diagnosis result, a process is performed to identify the operation content of the operation performed on the vehicle state information including the diagnosis items that cannot be judged as not having a defective condition (operation determination unit 213). Then, in the information update process, it is further determined whether the operation content identified by the identification process is included in the estimate B. If not, the estimate B is updated using the operation content. More specifically, for the estimate B, an information update is performed to add the operation content, and another new operation content information (hereinafter referred to as "estimate C") is produced.

Furthermore, when the operation contents identified by the specific processing are included in the valuation B, a new valuation C consisting of the same contents as the valuation B is prepared.

That is, when the diagnosis process is performed, in the indication device 200, based on the evaluation B, the evaluation C is generated as new operation content information reflecting the diagnosis result. Thus, the operation content information before reflecting the content of the diagnosis process can be called the evaluation B, and the operation content information after reflecting the content of the diagnosis process can be called the evaluation C.

In addition, the same diagnostic processing as that performed in the diagnostic machine 230 can also be performed in the indication device 200. That is, the diagnostic processing is performed by the indication device 200 (diagnosis unit 212).

Furthermore, the instructing device 200 uses the diagnosis result to update the estimate B and create a new estimate C. At this time, the information is updated in the diagnosis result of the diagnosis process, and the estimate B is updated using the operation related to the vehicle status information that cannot be determined as not having a bad condition.

Furthermore, the instructing device 200 establishes a correspondence between the estimate B before the information is updated, the estimate C after the information is updated, and the diagnosis result, and stores the diagnosis result in the memory unit 205, and also saves it in the management device 300. Of course, the estimate B before the information is updated can also be overwritten by the estimate C after the information is updated and saved.

Next, in order to receive the provision of maintenance services based on the work content information of the estimate B or the estimate C, the instruction device 200 performs a work site capture process based on the user's instruction, that is, captures one or more work site information related to the work site where the work content of the estimate B or the estimate C is performed (work site capture process 215).

The work site overview information related to the work site performed by the work site capture process can be obtained from the management device 300 in addition to being pre-stored in the memory unit 205.

Furthermore, from the work site overview information, one or more work site information that performs work content included in the estimate B or the estimate C is extracted. The work site overview information is information that allows the selection of a work site based on work content, user information, and vehicle information, and an example thereof is shown in FIG16(e).

The acquisition process of the work site information is as follows: in the second work content information of the valuation B or valuation C, in addition to the work content, it also includes user information and vehicle information, and based on at least one of the work content, user information, and vehicle information, one or more work site information is acquired.

In the user information, as shown in the user information table shown in FIG15(a), there is information related to the address (region), and in the vehicle information, as shown in the vehicle information table shown in FIG15(b), in addition to vehicle specific information such as vehicle ID and model that uniquely identify the vehicle, and vehicle status information such as year and mileage that indicate the status of the vehicle, a corresponding relationship is also established with the history of operations performed on the vehicle in the past. Therefore, in the work site acquisition process, by learning from such information as learning source information, the process of acquiring the best one or more work site information is performed.

More specifically, in the work site acquisition process, for the acquisition conditions such as the work content contained in the work content information, the work site is acquired based on the work equipment information used for the work of the work content and the number of workers performing the work. Furthermore, for the acquisition conditions such as the address (region) of the user information, the work sites near the address (region) are acquired. Furthermore, for the acquisition conditions such as the type and vehicle ID of the vehicle information, the work site is acquired based on the work equipment information and workers that can perform work on the vehicle. In the work site acquisition process, one or more work site information is acquired based on at least one of the acquisition conditions.

When the work site is captured by the work site capture process, the instruction device 200 performs a priority setting process for setting a priority for the captured work site based on the past work history of the user who uses the maintenance service (the user who commissioned the work).

The priority setting process is to set the priority of the work site according to the capture condition or the combination of the capture conditions. For example, when the capture condition is the work content contained in the work content information, the higher the proportion of the work content that can be implemented, the higher the priority is set. In addition, when the capture condition is the address (region) of the user information, the closer to the address (region), the higher the priority is set. Furthermore, when the capture condition is the type and model ID of the vehicle, the higher the proportion of the work that can be performed on the vehicle of the type and model ID, the higher the priority is set.

In addition, AND operations are performed on the combinations of these extraction conditions to set priorities.

The instruction device 200 specifies the work site where maintenance services are allowed to be performed on the vehicle based on the work list information with set priorities. For example, in addition to specifying the work site with the highest priority, the designation can also be performed by accepting the user's operation.

Then, the work site specific information that can identify the designated work site is processed and set as the estimate (second work content information) for the work commissioned at the work site (setting registration unit 203). That is, the estimate (second work content information) is associated with the designated work site, and the second work content information is stored.

Of course, multiple workplace-specific information can also be set.

The work site specific information includes the information specified in the work site overview information table shown in Figure 16(e), which is information that can uniquely identify the work site.

The work site information captured by such work site capture processing and the work site information with set priority are stored in the memory unit 205. In addition, in the indication device 200, in addition to the estimate B or the estimate C after the information update, and the work type and standard work used when the estimate is created, which are associated with the production date, user information, and vehicle information and stored in the memory unit 205 and the management device 300, the work site information is also associated and stored. That is, the vehicle that has performed work related to the standard work can be identified, and the history information (work history information) of the work for the vehicle can be identified and learned.

Furthermore, the instruction device 200 sends the second operation content information (Estimation B or Estimation C) to the management device 300 at a predetermined timing and makes an authentication request. Upon receiving the authentication request, the authentication information is assigned (set) from the management device 300 and stored in the memory unit 205.

Then, in the instruction device 200, when the operation unit 206 or the like accepts the user's designated operation on the work site, or when a single work site is captured, the second work site information (estimate B or estimate C) is sent to the control device 100 corresponding to the work site as a maintenance service entrustment (information processing unit 202).

In the control device 100 that receives it, the above-mentioned work site determination processing and the creation processing of work instruction information based on the work content are performed to perform operations related to maintenance services.

Thus, in the indication device 200, the best work location can be specified based on the work content information of the production, rather than pre-specifying the work location (maintenance workshop, etc.) for receiving maintenance services.

In addition, in the above example, the work site is captured by the work site capture process, and the maintenance service is received at any place in the work site, but it is not limited to this. The work content information produced can be made public to the outside (public website), and one or more work sites that want to provide maintenance services for the public work content information can specify the work site by making a request for the implementation of the maintenance service, using lottery or bidding.

The detailed process of the processing is shown in the flowchart of Figure 26.

Furthermore, in the indication device 200, when the operation record information related to the operation that has been performed is input or obtained through the operation of the user, the operation record information is decomposed for each item and the value set in each item is analyzed (information processing unit 202).

Furthermore, in the instruction device 200, the estimated value (first operation content information, second operation content information) stored in the control device 100 and corresponding to the operation log is obtained (acquisition unit 204).

The instruction device 200 compares each item of the estimate with the items of the work record information that has been pre-correlated, thereby verifying whether the work record is based on the estimate (first work content information, second work content information) that has been corresponded to and stored in the work record (estimate comparison unit 214).

More specifically, by comparing the values of various items with the set values, when the value of the item in the work log (work result information) corresponds to the value of the item in the valuation (quantity, etc.), it is verified that the work log is based on the valuation (first work content information, second work content information) that is established and stored in the work log; when the value of the item in the work log does not correspond to the value of the item in the valuation (quantity, etc.), it is verified that the work log is not based on the valuation (first work content information, second work content information) that is established and stored in the work log.

Specifically, the instructing device 200 obtains appropriate judgment information from the management device 300, and the appropriate judgment information is used to judge whether to perform appropriate operations (appropriate judgment) by comparing the items, and verify whether the comparison results of the items are suitable for the appropriate judgment information. That is, the operation log and the evaluation (first operation content information or second operation content information) corresponding to the operation log and stored are processed to verify whether they are suitable for the appropriate judgment information.

If it is the former, it means that the work based on the valuation has been carried out, which means that it was later confirmed that it was an appropriate work. On the other hand, if it is the latter, it means that there is a high possibility that the work based on the valuation has not been carried out, which means that it was later confirmed that an unintentional or illegal work was carried out.

Then, the instruction device 200 performs output processing of the verification result. The output processing is displayed in the instruction device 200 and also includes sending to the management device 300. In the output processing, when the information is suitable for appropriate judgment through comparison of various items, information indicating that the operation based on the valuation has been performed is output, and when the information is not suitable for appropriate judgment through comparison of various items, information indicating that the operation based on the valuation has not been performed is output.

According to the above, the second work content information (estimate B or estimate C) generated in the instruction device 200 is not only used to determine whether the first work content information generated in the control device 100 is valid or invalid (including invalid), but also used as information to indicate the work content entrusted to the work site for receiving maintenance services.

<Management device 300>

The management device 300 is composed of a computer having a structure as shown in FIG3, and can be connected to the control device 100 provided at the source of providing the specified service and the instruction device 200 for instructions, contact, and communication for receiving the specified service. It is a device that manages the information required in the control device 100 and the instruction device 200 and provides the information. As an example, the management device 300 is implemented by a server or a cloud device.

The management device 300 is connected to a DB 320 that stores and manages various information.

The DB 320 stores: user information, vehicle information, operation history information of operations related to various services, estimated item information indicating items constituting operation content information, unit price information including basic operation cost, basic operation man-hours, and appropriate judgment information, operation site information indicating the source of maintenance service, operation content information (estimated information) generated in the control device 100 or the instruction device 200, and the operation cost of each operation site. Format information of the work instruction information produced at the site based on the work content information, the produced work instruction information, work record information (work maintenance book) indicating the record of the work performed at the work site based on the work instruction information, verification result information indicating the result of verifying whether the work based on the work content information has been performed based on the work content information and the work record information, and standard work information specifying the standard work specified for the work type, etc.

In the management device 300, the operation content information (first operation content information) is received from the control device 100. In addition, in the management device 300, the operation content information (second operation content information) is received from the instruction device 200. In addition to the operation content, the operation content information also includes user information and vehicle information. Based on the user information and vehicle information, the operation content information that becomes the comparison object is specified.

For example, when the user ID of the user information and the vehicle ID of the vehicle information contained in the first work content information are equal to the user ID of the user information and the vehicle ID of the vehicle information contained in the second work content information, if the creation date of the first work content information and the creation date of the second work content information are within a certain period, they are mutually specified as comparison objects.

In addition, it can be a configuration such as receiving the first operation content information and the second operation content information from the indication device 200. That is, the control device 100 sends the first operation content information produced in the control device 100 to the indication device 200, and the indication device 200 that receives it sends the first operation content information and the second operation content information produced by the indication device 200 to the management device 300.

Next, in the management device 300, a comparison process is performed to compare the first operation content information with the second operation content information. Moreover, as a comparison result of the comparison process, it is verified whether the first operation content information is included in the second operation content information. If it is included, it is set as a verification result that the first operation content information (valuation A) is an appropriate valuation. On the other hand, if it is not included, it is set as a verification result that the first operation content information (valuation A) is not an appropriate valuation, and there is a high possibility that there are problems with unnecessary items, quantities, amounts, etc.

Furthermore, the verification result (comparison result) of the comparison process is output. In the management device 300, in addition to outputting (sending) information indicating the comparison result (comparison result information) to the control device 100 and the instruction device 200, it also outputs (sends) only to the instruction device 200 that has received the first operation content information and the second operation content information.

As a comparison process at this time, the items constituting the work content of each of the first work content information and the second work content information, and the unit price information (basic work cost, basic work hours, etc.) for the items of each work content are extracted, and the items, the unit price information, the total amounts of each item, and the total amounts of the work content information are compared with each other.

The details of the comparison process are shown in Figure 24 and described later.

Through this comparison process, a judgment process is performed to determine whether the first operation content information is included in the second operation content information. If it is determined to be included, a comparison result is output to set the first operation content information to be valid. If it is determined not to be included, a comparison result is output to set the first operation content information to be invalid or not valid.

That is, the first operation content information is verified, authenticated, and evaluated based on the second operation content information.

Furthermore, in the management device 300, the first operation content information and the second operation content information are recorded in a corresponding relationship. The comparison results can be recorded in a corresponding relationship.

Furthermore, in the management device 300, a hash value of the first operation content information is generated for the first operation content information of the comparison result set as valid, and the authentication information including the hash value is set. In addition, the time information when the hash value is generated can also be obtained, and a timestamp including the hash value and the time information can be generated and set as the authentication information.

In addition, the hash value is a fixed value determined based on the second operation content information. When the second operation content information changes, the fixed value also changes.

In this way, by comparing the first operation content information produced by the control device 100 with the second operation content information produced by the instruction device 200 based on different information, the appropriateness and reliability of the information of the first operation content can be confirmed. That is, it is possible to realize an objective evaluation of the estimate A produced using the operation information of the operation specified at the work site, and it is possible to support the user's judgment of approval or disapproval.

Furthermore, in the management device 300, when receiving an authentication request including the second operation content information (valuation B or valuation C) from the instruction device 200, a hash value of the received second operation content information is generated and set as the authentication information of the instruction device 200 that specifies the hash value and the request source. In this way, the authentication information generated by the instruction device 200 that makes the request is set. In addition, the time information when the hash value is generated can also be obtained, and a timestamp including the hash value and the time information can be generated and set as the authentication information.

In addition, the following structure can be set, that is, the management device 300 makes an authentication request to the authentication agency of the external device 400, and the external device 400 performs the setting process of the authentication information as described above and responds to the information.

Furthermore, in the management device 300, the second operation content information with the authentication information set is sent to the instruction device 200 of the authentication request source. Furthermore, in the management device 300, the second operation content information with the authentication information set is associated with the instruction device 200 of the authentication request source and is stored in the storage device.

FIG3 illustrates an example of the hardware configuration in which the control device 100, the indication device 200, and the management device 300 described above are implemented by a computer. Of course, the functions of each device can also be implemented by multiple devices.

As shown in FIG3 , computers 100, 200, and 300 include: a processor 901, a memory device 902, an I/F 903, and a display device 904.

The processor 901 controls the processing of the computers 100, 200, and 300 by executing the program stored in the memory device 902. For example, the functional units and processing units of the control device, the instruction device, and the management device are realized by the processor 901 executing the program stored in the memory device 902. The program is executed by the computers 100, 200, and 300.

The memory device 902 temporarily stores the source code of the program executed by the processor 901 and the data required for the execution of the program, such as volatile or non-volatile storage media such as RAM, ROM, hard disk drive (HDD) or flash memory.

The memory device 902 is also used to store the basic software (OS) and various programs, setting information, tables, etc. used to implement the above-mentioned components.

The processor 901 implements various functions by reading and executing the programs, setting information, table information, etc.

I/F 903 is an input/output interface for accepting input from a user, such as a keyboard or mouse, a touch panel, various sensors, or a wearable device, and is an interface for inputting and outputting data from an external device of the computer 100, 200, or 300, and is a communication interface for data communication with an external device of the computer 100, 200, or 300 via a communication network by wire or wireless.

The display device 904 is a device for displaying various information. As a specific example, it is a liquid crystal display, an organic EL (Electro-Luminescence) display, and can be a wearable device. It can be set as a touch panel or a touch operation input device that has both an input and output interface and the display device 904.

Figures 4, 5, 6, 7, and 8 are sequence diagrams showing the processing changes performed by the management system of the embodiment of the present invention. The processing sequence of the control device 100, the indication device 200, and the management device 300 constituting the management system is shown.

Figures 9, 10, 11, 12, and 13 are diagrams showing examples of screens displayed in the indication device of the management system constituting the embodiment of the present invention.

The following is an explanation with reference to Figures 4 to 13.

The sequence diagram shown in FIG4 includes: designating a work site as a user's use object for using a specified service, processing performed in the control device 100 corresponding to the work site; and confirming the result of the processing performed in the control device 100 in the indication device 200 used by the user, which is a processing change of the operation performed at the work site where the control device 100 is installed based on the processing performed in the control device 100.

The control device 100 that establishes a corresponding relationship with the work site where the work is performed is operated by the user to perform the login process (S401). When the login process is performed, the management device 300 is linked to the login process (S402) in the management device 300 through communication with the management device 300, and the management device 300 identifies and sends the user information and vehicle information (S403, S404), and the control device 100 receives and identifies it (S405). In the control device 100, the service provider 120 and the like are used to perform vehicle diagnosis processing and confirm the status of the vehicle (S406).

At this time, in the control device 100, based on the vehicle diagnosis processing, the vehicle status confirmation processing results, i.e., the vehicle status information, and the service content desired by the user (specifically, the inspection content and repair content in the maintenance service), the required operation is identified, and the first operation content information (estimate A) related to the identified operation is prepared and saved (S407).

In addition, the creation process of the estimate A is performed by linking the control device 100 and the management device 300. The management device 300 provides the information required for the creation of the estimate A (operation overview information for the vehicle status information, unit price information related to the operation, etc.), and the control device 100 and the management device 300 perform the storage process of the estimate A.

At this point, the self-operation site provides the user with the created estimate A. The providing method includes methods such as various social network services or electronic communication media such as mail, as well as methods such as storage media, and the method is not limited.

Furthermore, the user also performs a login process in the indication device 200 operated by the user (S408), receives the user information and vehicle information from the management device 300 and specifies them (S409), and specifies the type of service content desired by the user in the service (S410). Furthermore, in the indication device 200, a service plan for the type of service content desired by the user is selected (S411).

Specifically, when the user ID and password are input in the login screen shown in FIG9(a), the user ID and password are sent from the instruction device 200 to the management device 300 and the user is authenticated. Then, when the "Estimate Creation" button is operated in the processing selection screen shown in FIG9(b), the instruction screen shown in FIG9(c) is displayed.

In the instruction screen shown in FIG9(c), the user information of the authenticated user and the vehicle information corresponding to the user information are displayed, and the operation type can be selected. When "Repair" is selected as the operation type and the "Confirm" button is operated, the repair content selection screen shown in FIG9(d) is displayed. When "Inspection" is selected as the operation type and the "Confirm" button is operated, the inspection type content selection screen shown in FIG9(e) is displayed.

In the repair content selection screen shown in FIG9(d), as the repair content, the repair type of the repair to be performed can be specified, and an example of selecting the repair type of "sheet metal" is displayed. When the "Next" button is operated in the screen shown in FIG9(d), a screen for selecting a plan in the repair type of sheet metal as shown in FIG10(a) is displayed.

In addition, in the inspection type selection screen shown in FIG9(e), as the inspection content, the inspection type of the inspection to be performed can be specified, and an example of selecting "vehicle inspection" and "3 years" is displayed. When the "Next" button is operated in the screen shown in FIG9(e), the solution in the repair type of the selected inspection is displayed as shown in FIG10(c).

Then, in the indication device 200, in addition to the user information and vehicle information, the category and plan information is also used to generate the operation content information (estimate B) of the operation related to the service desired by the user for the vehicle (S412).

In addition, in the process of making the estimate B, the indication device 200 and the management device 300 are linked, and the management device 300 provides the information required for making the estimate B (a glance at the operation information of the vehicle status information, unit price information related to the operation, etc.), and the estimation B is saved in the indication device 200 and the management device 300.

More specifically, when the content of the repair is specified, when an operation is performed to select any one of the multiple solutions displayed on the solution selection screen shown in FIG10(a), the content of the selection is displayed as shown in FIG10(b), and the image of the vehicle entrusted with the repair work can also be registered (input) in the confirmation screen shown in FIG10(b).

Furthermore, in the confirmation screen shown in FIG10(b), damage diagnosis processing can also be performed. The damage diagnosis processing diagnoses the vehicle based on the registered image, identifies the damaged part of the vehicle, and measures the degree of damage by comparing the identified part with the image of the normal state.

Furthermore, when the "Make" button shown in FIG. 10(b) is operated, a making process is performed to make the second work content information (estimate B) based on the user information, vehicle information, work type, work plan for the work type, vehicle image, and simple diagnosis result.

Furthermore, when the content of the inspection is specified, when an operation is performed to select any one of the multiple solutions displayed on the solution selection screen shown in FIG10(c), the content of the selection is displayed as shown in FIG10(d), and the image of the vehicle to be repaired can also be registered (input) in the confirmation screen shown in FIG10(d).

Furthermore, in the confirmation screen shown in FIG10(d), damage diagnosis processing can also be performed. The damage diagnosis processing diagnoses the vehicle based on the registered image, identifies the damaged part of the vehicle, and measures the degree of damage by comparing the identified part with the image of the normal state.

Furthermore, when the "Make" button shown in FIG. 10(d) is operated, a making process is performed to make the second work content information (estimate B) based on the user information, vehicle information, work type, work plan for the work type, vehicle image, and simple diagnosis result.

When the second operation content information (Estimation B) is produced by the above operation, the estimation result screen shown in FIG11(a) is displayed. FIG11(a) is the screen displayed by operating the "Produce" button in the confirmation screen of the inspection operation shown in FIG10(d). In addition, the same screen as FIG11(a) is also displayed in the confirmation screen of the sheet metal operation shown in FIG10(b), and the description is omitted.

In the valuation result screen shown in FIG. 11(a), in addition to the user information, vehicle information, selected vehicle type, and selected plan, the valuation content is also displayed. In addition, in the screen shown in FIG. 11(a), a QR code containing such content is also created and displayed.

When the "Save Estimate" button is pressed in the screen shown in FIG11(a), the second operation content information (Estimate B) including the above information is saved.

Next, in the indication device 200, when the following steps are performed: the diagnosis processing in the indication device 200 is performed and the diagnosis result is obtained, or the diagnosis result of the diagnosis processing performed by the external diagnosis machine is obtained (S413), the indication device 200 and the control device 100 are linked to perform a process of specifying the operation based on the diagnosis result, and perform a process of updating the estimate B based on the operation content of the operation, and preparing the estimate C as the new operation content information. In addition, the process of saving the estimate C in the indication device 200 and the management device 300 is performed (S414).

Since Valuation B is updated when Valuation C is generated, Valuation B is overwritten with Valuation C and saved. In addition, the above-mentioned diagnosis process is an arbitrary process. If the diagnosis process is not performed, Valuation B is saved. If the diagnosis process is performed, Valuation C is saved instead of Valuation B.

Therefore, the valuation A made by the control device 100 is saved in the control device 100, the valuation B or valuation C made by the indication device 200 is saved in the indication device 200, and the valuation A and the valuation B or valuation C made by the control device 100 and the indication device 200 are saved in the management device 300.

More specifically, when the "Perform Diagnosis Processing" button is operated in the valuation display screen shown in FIG. 11(a), the result of the diagnosis processing performed by the diagnosis machine is obtained when the diagnosis machine is connected to the indication device 200. Also, when the diagnosis machine is not connected to the indication device 200, the result of the diagnosis processing performed by the indication device 200 is obtained.

The result of the diagnosis process is displayed in the diagnosis result display screen of Figure 11(b).

In the diagnosis result display screen shown in FIG11(b), as an example of the result after the vehicle diagnosis process, the "Evaporative Emission Control (EVAP) System Diagnosis" displays the bad condition of "poor purification", and the "vehicle speed sensor" diagnosis displays the bad condition of "unqualified".

When the "Reflect" button is operated in the diagnosis result display screen shown in FIG. 11(b), the instructing device 200 performs the following processing, namely: judging whether the second operation content information (estimate B) produced by the above processing includes the operation based on the diagnosis results, and when the result of the judgment processing is that the operation is not included in the estimate B, the information update processing of including the operation in the estimate B is performed, and a new estimate C for the estimate B is produced and saved. Moreover, when the result of the judgment processing is that the operation is included in the estimate B, a new estimate C consisting of the same content as the estimate B is produced and saved.

In any judgment result, when the diagnosis is carried out, a new valuation C is produced to replace valuation B.

The valuation display screen shown in FIG11(c) is a screen showing the contents of valuation C in the former case (the case where the operation is not included in valuation B). That is, in addition to the contents of valuation B, valuation C of the operation reflecting the diagnosis result of the diagnosis process is also displayed.

When the "Save" button of the estimation display screen shown in FIG11(c) is operated, the instruction device 200 establishes a corresponding relationship between the user information, vehicle information, operation type, operation plan, and estimation content and saves them.

Thus, when the valuation A produced by the control device 100 and the valuation B or valuation C produced by the indication device 200 are each saved, when the indication device 200 is used to issue an indication for confirming the valuation, the indication device 200 reads the valuation A from the control device 100 or the management device 300 (S415).

When the "Estimate Confirmation" button is operated in the processing selection screen shown in FIG9(b), the screen shown in FIG12(a) is displayed. The screen shown in FIG12(a) is a screen that displays the estimate B or estimate C just made by the indicating device 200 and can specify the estimate A of the object of comparison.

As the designation method, a method for reading a QR code attached to Valuation A containing the contents of Valuation A and a method for uploading data of Valuation A are displayed.

In the instruction device 200, when the valuation A and valuation C to be compared are specified (here, valuation C is used as an example), the comparison process of valuation A and valuation C is performed (S416). Then, the comparison result of the comparison process is output in the instruction device 200 (S417) and saved (S418).

Specifically, when the "Compare" button is operated in the screen shown in FIG12(a), a comparison process is performed, and as the comparison result, a screen showing the comparison result as shown in FIG12(b) is displayed.

In FIG. 12(b), as information for identifying each of the compared estimates and the comparison results, in addition to displaying the agreement ratio of each of the items constituting the estimate, the agreement ratio of the quantity set in each item, the agreement ratio of the unit price set in each item, and the agreement ratio of the amount of each item, the overall results of the above are ranked and displayed, and annotations indicating the comparison results are displayed.

Based on these, users can confirm whether the estimate A made by the workplace is reliable or appropriate based on the objective estimate C based on the vehicle information and the history information of the vehicle information.

That is, even if the user has no or little professional knowledge related to the specified service, he can objectively evaluate the valuation A produced by the work place and entrust the work on the basis of approval. Conversely, even if it is a professional work, the work place can objectively prove that it is a guaranteed valuation.

When the comparison of the estimates is performed in this way, the instruction device 200 accepts the user's operation (S419), and the control device 100 is entrusted (instructed) to perform the operation based on the estimate A through the management device 300. At this time, in the management device 300, the correspondence between the entrusting party, the entrusted party, and the contents of the entrusted estimate A is established and saved (S420).

Specifically, when the user operates the "work entrustment" button shown in the processing selection screen shown in FIG9(b), the entrustee selection screen shown in FIG13(a) is displayed. In the entrustee selection screen, the content of the entrusted estimate A is displayed, and as the entrustee, only the work site where the estimate A is prepared is displayed.

In the control device 100, it is confirmed whether the entrusted estimate A is produced by the control device 100 (S421). If it is produced by the control device 100, the operation instruction information used for the operation at the operation site is produced based on the entrusted estimate A (S422), and the operation is performed based on the operation instruction information (S423). In addition, in the control device 100, when the operation is completed, a work log book recording the content of the operation is produced and saved.

The sequence diagram shown in FIG5 includes: designating a work site as a user to use the specified service, processing performed in the control device 100 corresponding to the work site; and processing in which the management device 300 confirms the result of the processing performed in the control device 100 based on the instruction from the instruction device 200 used by the user, and processing changes to the work performed at the work site where the control device 100 is installed based on the result of the processing performed in the control device 100.

The processing shown in S401 to S414 shown in FIG. 5 is the same as S401 to S414 shown in FIG. 4, so the description is omitted.

That is, through these processes, the management device 300 stores the valuation A, valuation B, or valuation C.

In this state, when the user uses the instruction device 200 to specify the valuation A and the corresponding valuation B or valuation C, the management device 300 performs a comparison process between the valuation A and the valuation C (here, the valuation C is used as an example) (S502). Then, in the management device 300, the comparison result of the comparison process is output to the instruction device 200 (S502) and saved (S503).

At this time, the comparison result received from the management device 300 is processed and outputted in the indication device 200 (S504). For example, the display output is performed in the display device (display unit) of the indication device 200.

In the management device 300, when the first operation content information (valuation A) is included in the second operation content information (valuation B or valuation C) as a comparison result of the comparison process, that is, when the valuation A is verified to be an appropriate valuation, the created authentication information is set in the valuation A (S505), and the valuation A with the authentication information set is associated with the valuation B or valuation C and saved (S506).

Furthermore, in the management device 300, the valuation A with the authentication information set is sent to the instruction device 200, and the instruction device 200 establishes a correspondence between the valuation A and the valuation B or the valuation C and saves it (S507).

In addition, the processing of setting the authentication information shown in S505 is optional and does not necessarily have to be implemented. In this case, the management device 300 can only send the comparison result to the instruction device 200. In this way, the result of the entrusted valuation C is saved in the instruction device 200 that receives the comparison result.

Then, in the instruction device 200, when the user's entrustment operation is accepted (when the "work entrustment" button operation is accepted in the processing selection screen shown in Figure 9 (b)), the estimate A with the set authentication information is sent to the control device 100 corresponding to the work site of the entrusted work through the management device 300 and the work entrustment is performed (S508).

At this time, in the management device 300, as information related to the entrustment, the entrusting party, the entrusting party, the entrusting date and the valuation A with the set authentication information are established and saved in a corresponding relationship.

Furthermore, in the control device 100, it is confirmed whether the entrusted estimate A is produced by the control device 100 (S509). If it is produced by the control device 100, the operation instruction information used for the operation at the operation site is produced based on the entrusted estimate A (S510), and the operation is performed based on the operation instruction information (S511). Furthermore, in the control device 100, when the operation is completed, an operation log book recording the contents of the operation is produced and saved.

The sequence diagram shown in FIG6 includes: designating a work site as a user's use object for using a specified service, processing performed in the control device 100 corresponding to the work site; and processing in which the management device 300 confirms the result of the processing performed in the control device 100 based on the instruction from the instruction device 200 used by the user, and processing changes to the operation performed at the work site where the control device 100 is installed based on the result of the processing performed in the instruction device 200.

The processing shown in S401 to S414 shown in FIG. 6 is the same as S401 to S414 shown in FIG. 4, so the description is omitted. The processing shown in S501 to S504 is the same as S501 to S504 shown in FIG. 5, so the description is omitted. That is, through these processing, the valuation A and the valuation B or the valuation C are saved in the management device 300, and the comparison processing between the valuation A and the valuation C is performed and saved.

In this state, when the valuation A is included in the valuation C, the management device 300 sets the authentication information in the valuation C (S601), establishes a corresponding relationship between the valuation C with the authentication information set and the valuation A, and saves it (S603). Then, the management device 300 sends the valuation C to the instruction device 200.

In this way, the valuation C with the set authentication information is saved in the indication device 200 (S602).

Then, in the instruction device 200, when the user's entrustment operation is accepted (when the "work entrustment" button operation is accepted in the processing selection screen shown in Figure 9 (b)), the evaluation C with the set authentication information is sent to the control device 100 corresponding to the work site of the entrusted work through the management device 300 and the work entrustment is performed (S604).

At this time, in the management device 300, the estimate C with the authentication information set is converted into the format specified by the control device 100 of the entrusted party of the operation (S605), and the estimate C is sent to the control device 100 corresponding to the entrusted party's operation site.

In the control device 100, a work commission is accepted and the type of the estimate for which the work commission is received is determined. Furthermore, when it is determined that the estimate type is a work commission based on estimate C, rather than estimate A produced in the control device, it is confirmed whether authentication information is set in the estimate C.

When the authentication information is set in the evaluation C, the control device 100 inquires the management device 300 whether the authentication information is correct, and makes a judgment (S606) based on the result of the judgment processing (S607) performed in the management device 300.

When the authentication information is determined to be correct, the control device 100 generates the operation instruction information used for the operation at the operation site based on the entrusted estimate C (S608), and performs the operation based on the operation instruction information (S609). In addition, in the control device 100, when the operation is completed, a work log book recording the contents of the operation is generated and saved.

The sequence diagram shown in FIG7 is a process change for verifying whether the operation log (operation record information) recording the operation contents of the operation performed at the operation site is based on the operation content information (estimate) related to the operation performed when the operation log is recorded.

The processing shown in S402~S414 (except S405, S406, and S407) shown in FIG. 7 is the same as S402~S414 (except S405, S406, and S407) shown in FIG. 4, so the description is omitted. That is, through these processing, the estimated value B or the estimated value C is saved in the management device 300.

When the user operates the "work entrustment" button shown in the processing selection screen shown in FIG. 9(b) in this state, the instruction device 200 obtains candidate information of the work site that becomes the entrusted party from the management device 300 (S701). Based on the candidate information, the work site information of the work entrusted based on the estimated value B or estimated value C for the vehicle is retrieved and displayed (S702).

Furthermore, when the instruction device 200 accepts the user's operation and entrusts the control device 100 corresponding to the work site where the work is entrusted, it sends the estimate C and the information of the work site of the entrusted party to the management device 300 (S703). In addition, the estimate C that establishes a corresponding relationship with the work site information of the entrusted party is saved in the instruction device 200 (S704).

In the process of retrieving the work site information of the above-commissioned work (S702), the work history information stored in the management device 300 is used as learning source information to learn and extract the work site information of the work included in the estimation.

In the instruction device 200, the candidate destinations for the received task entrustment are displayed on the screen (Figure 13(b)), and the task entrustment is performed to the entrustee specified by the user's operation.

At this time, in the management device 300, the client, the client, and the contents of the entrusted estimate C are established and saved, and the work place of the client and the contents of the estimate C are specified (S705). Then, the estimate C is converted into a format corresponding to the specified work place of the client (S706).

Specifically, when the user operates the "work entrustment" button shown in the processing selection screen shown in FIG9(b), the entrustee selection screen shown in FIG13(b) is displayed. In the entrustee selection screen, the content of the entrusted estimate C is displayed, and three candidate work sites are displayed as the entrustee.

The management device 300 performs entrustment confirmation processing with the control device 100 corresponding to the work site of the entrusted party (S707).

The commission confirmation process converts the estimate C into the format of the work consignee and sends it to the control device 100. The work site corresponding to the control device 100 confirms whether the work based on the estimate C can be performed, and responds to the management device 300 with the result.

At this time, when the operation can be performed, the control device 100 generates the operation instruction information used for the operation at the operation site based on the entrusted estimate C (S708), and performs the operation based on the operation instruction information (S709). In addition, in the control device 100, when the operation is completed, a work log book recording the contents of the operation is generated and saved.

On the other hand, when the operation cannot be performed, the control device 100 responds to the management device 300, and the management device 300 responds to the instruction device 200. At this time, in the instruction device 200, another trustee is selected and the operation is entrusted again.

Instead of the above-mentioned S701 and S702, an estimated bidding can be conducted to entrust the trustee who wins the bid through the bidding. The detailed process of this situation is shown in the flowchart of Figure 26 and described later.

The sequence diagram shown in FIG8 shows the processing transitions performed after the operation-related processing (S423, S511, S609, S709) performed in the control device 100 in each sequence diagram shown in FIG4 to FIG7.

When processing related to a job is performed in the control device 100, in the control device 100, job record information related to the job is created, and the job record information is associated with the estimate (first job content information or second job content information) that is the source of the job and saved (S801).

In this way, in the control device 100, the operation record information recording the content of the operation actually performed at the corresponding operation site is associated with the estimate of the operator. In other words, the estimate is the instruction information indicating what kind of operation needs to be performed, and the operation record information is the record information recording what kind of operation has actually been performed.

Then, the control device 100 sends the operation record information and the estimate to the management device 300, and the management device 300 performs a verification process to verify whether the operation record information of the vehicle that has been operated is based on the estimate (S803).

Then, the verification result of the verification process is output to at least one of the control device 100 and the indication device 200 (S804). After receiving it, the control device 100 and the indication device 200 output the verification result (S805, S806).

In addition, the detailed processing of the verification process (S803) and the output process (S804) performed in the management device 300 is as follows.

When the operation record information and the estimate are associated and saved, the management device 300 verifies whether the operation record information is suitable for the appropriate judgment information based on the operation content information. The appropriate judgment information is information set for each vehicle type, and is information that sets a value or range that is judged to be appropriate for each item of the operation record information.

When the appropriate judgment information is suitable, the operation based on the valuation (the first operation content information or the second operation content information) is output. Conversely, when the appropriate judgment information is suitable, the operation based on the valuation (the first operation content information or the second operation content information) is output.

For example, the value specified in the item of the operation content information (e.g., oil volume 5,000ml) is used as the center to verify whether the value within the appropriate range of the error (e.g., plus or minus 100ml) of the item (oil volume) is recorded as the operation record information. In this case, if the amount of oil replaced during the operation is in the range of 4,900ml~5,100ml, it is judged to be appropriate (output has been performed based on the estimation), and if it is outside the range, it is not judged to be appropriate (output has not been performed based on the estimation (first operation content information or second operation content information)).

FIG. 15 is a diagram showing an example of a user information table and a vehicle information table used by the management system of the embodiment of the present invention.

FIG15(a) shows a user information table, which is composed of user ID, user name, address (region), family member information, and user ranking. These items are shown to establish corresponding relationships and be stored.

User ID is information for identifying users, and user ranking is ranking information set based on the number of times users use services. Generally speaking, the more services are used, the higher the ranking is set. This ranking information is used to calculate the order of operations in the work site and the costs related to the estimate. The higher the ranking, the higher the priority of the operation order, and the more discounts are obtained.

FIG15(b) shows a vehicle information table, which is composed of vehicle ID, model, vehicle type ID, year, mileage, manufacturer, registration year, vehicle image ID, user ID, and operation history ID. It shows that these items are respectively established and stored in a corresponding relationship.

The vehicle image ID is information that identifies the file of the image related to the vehicle identified by the vehicle ID. The user ID is information that identifies the user (owner) of the vehicle identified by the vehicle ID. The operation record ID is information that shows the operation record performed on the vehicle identified by the vehicle ID.

FIG. 16 is a diagram showing an example of a vehicle image information table, a work history information table, and a work site overview information table used by the management system of the embodiment of the present invention.

FIG16(c) shows a vehicle image information table, which is composed of vehicle image ID, name, shooting date and time, photographer, shooting location, and storage location. These items are shown to establish corresponding relationships and be stored.

The vehicle image ID is information that identifies the image of the file that captured the vehicle, and the corresponding file name is displayed in the name. The access information (URL) that can access the image is displayed in the storage location.

FIG16(d) shows a work history information table, which is composed of work history ID, work content, operator, work date, valuation ID, vehicle ID, work status, next work recommended date, and next recommended work content. It shows that these items are respectively established and stored in correspondence.

The work history ID is information for identifying the work history. The operator who has performed the work identified by the work ID and the work date are associated with each other, and the identification information of the estimate based on which the work was performed is displayed as the estimate ID. In addition, the identification information of the vehicle that performed the work is displayed in the vehicle ID, and the work status is displayed in the work status. In addition, the next work recommendation date is the next recommended work date calculated based on the work date information, and the next recommended work content displays the content of the work recommended to be performed on the next recommended date.

Figure 16(e) shows a work site list information table, which consists of items such as work site ID, name, address (region), operator information, work equipment information, and reservation information ID, and shows that these items are respectively established and stored in a corresponding relationship.

The worksite ID is information that identifies the worksite, and the location of the worksite is displayed in the address (region). In addition, the workers working at the worksite are displayed in the worker information, and the work equipment (lifting equipment, tire changing equipment, etc.) installed at the worksite is displayed in the work equipment information.

In addition, a correspondence is established between the work site ID and the reservation information ID of the work site. The reservation information ID is identification information for the reservation information to be coordinated with other reservation systems.

FIG. 17 is a diagram showing an example of an evaluation information table and a unit price information table used by the management system of the embodiment of the present invention.

FIG17(f) shows an evaluation information table, which is composed of evaluation ID, creator, creation date, vehicle ID, evaluation content, user desired conditions, and designated items. These items are shown to establish corresponding relationships and be stored.

The valuation ID is information for identifying the valuation. The vehicle to be the subject of the valuation is displayed in the vehicle ID, and the specific contents of the valuation are displayed in the valuation contents. In addition, when making the valuation, the desired conditions specified by the user are displayed in the user desired conditions and specified items.

FIG17(g) shows a unit price information table, which is composed of vehicle type ID, operation content ID, operation content, basic operation cost, special operation cost, basic operation time, related operation, and appropriate judgment information, and shows that these items are established and stored in correspondence.

For each vehicle type ID, the operation content ID, operation content, basic operation cost, special operation cost, basic operation time, related operations, and appropriate judgment information are associated. The appropriate judgment information is used to verify whether the operation record book is based on the estimator based on the basic operation cost, special operation cost, and basic operation time of the unit price information.

Figures 18 to 26 are flow charts showing the process flow of the processing performed in the management system 1 of the embodiment of the present invention.

FIG. 18 shows the estimate creation process performed in the control device 100. In addition to inputting the user information and vehicle information of the estimate creation object, after the login process to the control device 100 (S1801), the user information and vehicle information for the user ID and vehicle ID (including model and frame number) are obtained (S1802).

This is used to identify the status of the vehicle that is the subject of the specified service and the user of the vehicle.

Next, in the control device 100, as a result of the diagnosis process of the vehicle state, vehicle state information is obtained (S1803). The vehicle state information includes information obtained from a diagnostic device (diagnostic machine) that diagnoses the vehicle at the work site corresponding to the control device 100, and also includes measured values measured by the operator performing the work.

In the control device 100, based on at least one information such as the vehicle status information, the operation history of the vehicle, and the user's commission content (commission matters), the operation required for the vehicle is identified (S1804), and the first operation content information (estimate A) related to the operation is generated using the operation information indicating the operation content of the identified operation (S1805).

As the operation history information for the vehicle at this time, in addition to using the operation history information for the vehicle stored in the management device 300, the operation record information (operation record book) recorded in the past can also be used.

Then, in the control device 100, the first operation content information is associated with the vehicle information and the user information and stored in the control device 100 and the management device 300 (S1806).

FIG. 19 shows the operation processing performed in the control device 100 under the estimation by the company or other companies. The processing starts by receiving the operation commission and other information (verification result information, etc.) of the operation based on the estimation. It is judged whether the estimation contained in the operation commission is an estimation made in another operation site (other operation site) different from the operation site (this operation site) corresponding to the control device 100 (S1901).

The following shows the process of outsourcing work based on estimates made at other work sites.

When a work entrustment is made based on an estimate made at another work site (Yes in S1901), the control device 100 then determines whether the work site information set in the estimate is the current work site (S1902). That is, it is the processing when the work entrustment is based on estimate B or estimate C. The following is an example of a work entrustment based on estimate C (an estimate reflecting the diagnosis result of the diagnosis process).

In addition, when the work site information of the operation is not the current work site (No in S1902), it is considered that the sending object is wrong, so an error notification is made to the sending source, and the verification process based on the evaluation of the operation record information is transferred to S1915.

When the work site information of the operation is the current work site (Yes in S1902), the control device 100 then determines whether the estimate entrusted by the operation is an estimate that has been authenticated with the set authentication information (S1903). If it is an estimate that has been authenticated (Yes in S1903), the control device 100 performs a confirmation process, which confirms whether the authentication information is correct by mutual communication with the management device 300 (S1904).

If the authentication information cannot be confirmed to be correct during the confirmation process, an error message indicating that the operation of the operation entrusted cannot be performed is sent to the sender, and the process is terminated.

When the certification information is confirmed to be correct through the confirmation process, or when the estimate is not a certified estimate, the control device 100 then confirms the work content contained in the estimate content and determines whether to accept the work (contract work) based on the work content (S1905).

When it is determined that the operation is not accepted (No in S1905), the control device 100 moves to the verification process of the estimate based on the operation record information in S1915. In addition, when it is determined that the operation is accepted (Yes in S1905), the control device 100 creates operation instruction information based on the estimate C entrusted with the operation (S1906) and saves it (S1907).

Next, the control device 100 performs operation management of the operation based on the produced operation instruction information (S1908). The operation management is a management method for each operation that is different from the operation environment of the operation site corresponding to the control device 100, and sets the operation environment and sequence required for the operation, such as the operation process, operator, operation site, and tools required for the operation.

Then, when the control device 100 performs an operation based on the estimate C, it establishes a corresponding relationship between the operation record information of the operation and the estimate C and saves it (S1909).

Next, the following shows the process of outsourcing work based on the estimate made at this work site.

In the judgment process (S1910) of whether the work entrustment is based on the estimate produced by the current work site, if it is not judged that the estimate is produced by the current work site (No in S1910), the control device 100 notifies the transmission source of an error because the work site where the estimate is produced is unknown, and moves to the verification process of the estimate based on the work record information in S1915.

When it is determined that the estimate is made by the current work site (Yes in S1910), the control device 100 creates work instruction information based on the estimate C entrusted by the work (S1911) and saves it (S1912).

Next, the control device 100 performs operation management of the operation based on the produced operation instruction information (S1913). Then, when the control device 100 performs the operation based on the estimate C, it establishes a corresponding relationship between the operation record information of the operation and the estimate C and saves it (S1914).

When the valuation is made at this work site, it is not necessary to carry out the certification as shown in S1903 and the acceptance judgment as shown in S1905, but such processing can be carried out.

Next, the control device 100 determines whether the verification result information of the estimate is received from the management device 300 based on the operation record information (S1915). The information of the verification result of the estimate based on the operation record information is the information received by the management device 300 through the processing shown in FIG. 23.

When the self-management device 300 receives the verification result of the estimate based on the operation record information (Yes in S1915), the control device 100 saves and outputs (displays) the verification result information (S1916). When the self-management device 300 does not receive the verification result of the estimate based on the operation record information (No in S1916), the processing ends.

FIG. 20 shows the estimate making process performed in the indication device 200. In addition to inputting the user information and vehicle information of the object of estimate making, after the login process to the indication device 200 (S2001), the user information and vehicle information for the user ID and vehicle ID (including model and frame number) are obtained (S2002).

This is used to identify the status of the vehicle that is the subject of the specified service and the user of the vehicle.

Next, in the indication device 200, the operation type is accepted (S2003), the standard operation is specified for the operation type, and the standard operation specifies the operation for the operation type (S2004). Furthermore, the indication device 200 displays the operation plan that the user can select based on the standard operation of each operation type (S2005).

Then, the instruction device 200 uses the operations in the selected operation plan and the vehicle information to create an estimate B (S2006), and establishes a corresponding relationship between the user information and the vehicle information for the estimate B and saves it (S2007).

FIG. 21 shows the diagnostic processing performed in the indicating device 200, a method for obtaining the diagnostic result of the diagnostic processing performed in the indicating device 200, and a method for the indicating device 200 to receive the diagnostic processing performed by the diagnostic machine.

In the indication device 200, it is determined whether a diagnosis request (diagnosis operation) is accepted (S2101).

Wait until a diagnosis request is received (No in S2101). When a diagnosis request is received (Yes in S2101), the instruction device 200 then determines whether the diagnosis request is from the diagnosis machine (S2102).

When the diagnosis request is from the diagnostic machine (Yes in S2102), the instructing device 200 confirms the connection with the diagnostic machine (S2103) and gives the diagnostic instruction to the diagnostic machine (S2104). In this way, the instructing device 200 determines whether the diagnosis result is received from the diagnostic machine (S2105), and waits until the diagnosis result is received (No in S2105).

Furthermore, when the self-diagnostic machine receives the diagnosis result (Yes in S2105), the instructing device 200 establishes a correspondence between the received diagnosis result information (diagnosis result information) and the user information and vehicle information and saves it (S2108).

In addition, when the diagnosis request is not from the diagnostic machine (No in S2102), it is assumed to be a diagnosis request from the indicating device 200, the indicating device 200 is connected to the vehicle and communication confirmation is performed (S2106), and the diagnosis process is performed (S2107).

Then, the result of the diagnosis processing (diagnosis result information) is associated with the user information and the vehicle information and saved (S2108). Of course, it can be saved in the management device 300 as the diagnosis result information for the vehicle.

In addition to obtaining the values measured as diagnostic results for pre-specified diagnostic items and determining whether they are appropriate as described above, the diagnostic processing also obtains the values measured as diagnostic items specified by the operator and determining whether they are appropriate.

FIG. 22 shows the estimate preparation, estimate comparison, and operation entrustment processing performed in the indication device 200.

The processing shown in S2201~S2208 is the valuation production processing, the processing shown in S2209~S2211 is the valuation comparison processing, and the processing shown in S2212~S2216 is the operation entrustment processing.

In the instruction device 200, in the flowchart shown in FIG20, an estimate B is prepared, and then the process starts when the instruction operation of estimate preparation is performed. First, the diagnosis process shown in FIG21 is performed to determine whether the diagnosis result information of the vehicle to be operated is saved in the instruction device 200 or the management device 300 (S2201).

When it is determined that the diagnosis result information is saved (Yes in S2202), the indication device 200 extracts "vehicle configuration information that cannot be determined as not having a bad condition" for the vehicle from the diagnosis result information (S2202). Through this processing, it is determined whether the above vehicle configuration information can be extracted (S2203). When it cannot be extracted (No in S2203), the indication device 200 does not need to reflect the diagnosis processing result in the valuation B, and creates and saves the valuation C with the same content as the valuation B (S2204).

Furthermore, when the above vehicle configuration information can be captured (Yes in S2203), the instructing device 200 saves the vehicle information and the diagnosis result information of "the vehicle configuration information that cannot be determined as not having a bad condition" (S2205).

Next, the instruction device 200 determines whether the operation required for the vehicle configuration information (the operation to be performed) is included in the estimate B (S2206). If it is included (Yes in S2206), there is no need to have a procedure for adding the estimate under the operation required for the vehicle configuration information, so the estimate C with the same content as the estimate B is prepared and saved (S2204).

Furthermore, when the operation required for the vehicle configuration information (the operation to be performed) is not included in the estimate B (No in S2206), the instruction device 200 identifies the operation required for the vehicle configuration information (the operation to be performed), and based on the estimate B, creates and saves a new estimate C that adds the operation content of the operation (S2207).

In this way, when the second operation content information based on the content of the diagnosis result information, namely, the estimate C, is produced based on the diagnosis result information, the identification information of the estimate B and the produced estimate C are sent to the management device 300 (S2208). In this way, in the management device 300, the managed estimate B is identified based on the identification information of the received estimate B, and the estimate B is updated with the received estimate C and saved.

Next, in the indicating device 200, it is determined whether a confirmation request of the first operation content information, namely, the estimate A, produced by the control device 100 is received (S2209). When the confirmation request is received, the indicating device 200 compares the estimate A that has been confirmed with the estimate B or estimate C produced and saved by the indicating device 200 (verification processing) (S2210).

At this time, the valuation B or valuation C is the latest valuation saved in the indication device 200. That is, no matter whether the production conditions of valuation A are different from or the same as the production conditions of valuation B or valuation C, the comparison process can be performed.

Of course, multiple valuations can be compared by specifying valuation B or valuation C to be compared with valuation A using identification information, and then valuation B or valuation C to be compared with valuation A can be retrieved based on the valuation creation conditions and compared with the retrieved valuation B or valuation C.

Then, the instruction device 200 outputs and saves the result of the comparison process (S2211).

Next, the indicating device 200 determines whether the designation request of the work place has been made through the user's operation (S2212). As an operation at this time, for example, there is an operation of designating the work place in the screen displayed in the indicating device 200 as shown in FIG. 13(b).

When the designation operation of the work site is performed (Yes in S2212), the instruction device 200 extracts the work site that becomes the candidate for entrusting the work based on the estimate C from the work site list based on at least one of the user information and the vehicle information (S2213). In addition, the instruction device 200 sets the priority of the extracted candidate work site based on the past work history contained in the user information (S2214), and outputs the candidate work site with the set priority (S2215). Furthermore, the confirmation entrustment of the work is performed at the work site designated by the user, and the work based on the estimate C is entrusted by the confirmation response from the work site that the work is accepted (S2216).

FIG. 23 shows the management process performed in the management device 300. When a login request is made from the control device 100 or the indication device 200 (S2301), authentication processing is performed based on the login ID and password received as the login request, and information based on the login ID is sent (S2302). When the authentication process is performed from the control device 100, information corresponding to the control device 100 is sent, and when the authentication process is performed from the indication device 200, user information and vehicle information are sent.

In the state where the authentication process has been performed, when the request is received in the judgment process (S2303) of whether the estimate generation request (estimate request) is received from the instruction device 200 and the control device 100 (Yes in S2303), the information and setting information required for the estimate generation corresponding to the request source are sent to the request source (S2304).

If the request is from the control device 100, the management device 300 sends the vehicle information of the vehicle to be appraised, the user information related to the user of the vehicle, the appraisal item information and the unit price information, etc.

Furthermore, if the request is from the instruction device 200, the management device 300 not only sends the same information as the control device 100, but also sends standard operation information for the operation type.

Next, the management device 300 determines whether there is an estimate comparison request (S2305). When it is not an estimate comparison request (No in S2305), it moves to the processing of S2315. In addition, when an estimate comparison request is received from the instruction device 200 (Yes in S2305), the management device 300 performs an estimate comparison process (S2306). The detailed flow of the comparison process is shown in FIG. 24 and described later.

The comparison results are received and the estimated values after comparison are saved, as well as the comparison result information (S2307).

Furthermore, based on the comparison result information, it is determined whether the valuation A is included in the content of the valuation C, and whether it is set to be valid (S2308) indicating that the valuation A is appropriate. If it is not set to be valid (No in S2308), the setting process of the authentication information described later is not performed, so the authentication information is not set in the valuation A. Of course, information indicating that the authentication information is not set can be set in the valuation A.

When the valuation A is valid (Yes in S2308), the management device 300 calculates the hash value of the valuation A (S2309), obtains the current time information (S2310), and sets (assigns) the valuation A including the hash value and the timestamp of the current time information as the authentication information (S2311). Then, the valuation A with the authentication information set is saved (S2312).

In addition, the certification information may also include the certification validity period, etc.

Next, the management device 300 determines whether the authentication request of the valuation A is received from the instruction device 200 (S2313).

When the authentication request is not accepted (No in S2313), the process ends.

When receiving the authentication request (Yes in S2313), the management device 300 calculates the hash value of the authentication request's valuation A (S2314), compares the hash value with the hash value contained in the authentication information set in the valuation A (S2315), and associates the comparison result of whether the authentication is possible and the hash value itself with the valuation A and saves them (S2316).

FIG. 24 shows the comparison process (verification process) of the evaluation performed in the indicating device 200 or the management device 300.

The comparison process (verification process) is shown to be performed in both the indication device 200 and the management device 300, but the following description will be made using the management device 300 as an example.

The comparison process (verification process) is a process of determining whether the first work content information (estimate A) produced in the control device 100 is appropriate when compared with (verified based on) the second work content information (estimate B or estimate C) produced in the instruction device 200. If not, the information determined to be inappropriate is identified.

In the management device 300, the first operation content information (valuation A) is received from the control device 100, and the second operation content information (valuation B or valuation C (hereinafter referred to as valuation C)) is received from the instruction device 200. While each valuation is being saved, the valuation items (hereinafter referred to as "items") constituting each valuation (valuation A and valuation C) are first captured (S2401).

Then, in the management device 300, the captured items of valuation A and the items of valuation C are processed to establish a correspondence relationship for each item (S2402), and the items are divided into items that can establish a correspondence relationship and items that cannot establish a correspondence relationship and stored (S2403).

The process of establishing a corresponding relationship for this item is to establish a corresponding relationship for items with the same or similar names, as well as to establish a corresponding relationship for pre-specified items.

Then, in the management device 300, an analysis process (S2404) of the items for which a corresponding relationship cannot be established is performed. The detailed process of the analysis process (first analysis process) is shown in the flowchart of FIG25 and is described below. That is, the analysis process in S2404 is a verification result based on the valuation A of the items for which a corresponding relationship cannot be established.

On the other hand, the processing shown in the following S2405~S2418 is the analysis processing of the items that can establish a corresponding relationship (the second analysis processing), and the analysis processing is the verification result of the evaluation A based on the items that can establish a corresponding relationship.

First, in the management device 300, for each item that can establish a corresponding relationship, the basic operation cost of the unit price information of the item is extracted (S2405), and the working hours required to perform the operation of the item, that is, the operation hours, are extracted (S2406).

Next, in the management device 300, the basic operation cost and operation hours of each item are used to calculate the total amount of each item (S2407), and the allowable range information for the captured items (basic operation cost and operation hours) and the calculated value (total amount) is read from the storage device (S2408).

Then, in the management device 300, the captured items (basic operation costs and operation hours), the calculated value (total amount), and the allowable range information for each are compared (S2409) to determine whether the value of each item exceeds the value of the allowable range information (threshold value) (S2410).

The allowable range information is composed of information indicating a certain range of values that are judged to be appropriate or a critical value. When the items are included in the allowable range information (basic operation cost, operation hours, total amount), they can be judged to be appropriate. When the items are not included in the allowable range information (basic operation cost, operation hours, total amount), they are not judged to be appropriate.

When the value of each item does not exceed the value of the allowable range information (critical value) (No in S2410), the management device 300 sets the valuation A to be verified to be included in the allowable range information of valuation C (S2411), and establishes a corresponding relationship between the valuation A, valuation C, and comparison result and stores them (S2412).

Furthermore, when the value of each item exceeds the value (critical value) of the allowable range information (Yes in S2410), the total amount of all items is compared with each other in the management device 300 (S2413) to determine whether the total amount exceeds the value (critical value) of the allowable range information (S2414).

When the total amount does not exceed the value of the allowable range information (limit value) (No in S2414), the management device 300 sets the valuation A to be verified to be included in the allowable range information of valuation C (S2411), and establishes a corresponding relationship between the valuation A, valuation C, and comparison result and stores them (S2412).

On the other hand, when the total amount exceeds the value (limit value) of the allowable range information (Yes in S2414), the management device 300 sets the valuation A as being outside the range not included in the allowable range information of the valuation C (S2415), identifies the item that exceeds the allowable range value of the allowable range information, and the excess amount that exceeds the allowable range value of the item (S2416).

Furthermore, in the management device 300, the valuation A, valuation C, comparison results, items exceeding the allowable range, and the amount exceeding the allowable range are associated and saved (S2417).

Then, in the management device 300, because the amount of the items that can be associated exceeds the permissible range, it must be raised to the user as a question, so the setting "needs confirmation" indicating that the estimate A is not valid and its confirmation level (in the example shown in FIG. 24, the confirmation level is set to "level 5" which is larger than S2502 of FIG. 25 described later and smaller than S2506 of the same figure) (S2418).

By the above processing, in the management device 300, in the valuation items constituting the valuation in the comparison process (verification process) between the valuations, the corresponding items and the items that cannot be correspondingly established can be respectively determined as valid or invalid (invalid), and the valuation is set as valid or invalid based on the comparison results. In addition, by setting it to "confirmation required", the valuation is set as invalid.

The judgment is made in more detail as follows.

1. In the analysis process of the items that cannot establish a corresponding relationship (the first analysis process), if the valuation A is judged to be valid, and in the analysis process of the items that can establish a corresponding relationship (the second analysis process), if it is judged that the item information does not exceed the allowable range information and the total amount does not exceed the allowable value range, the valuation A is directly judged to be valid.

2. In the analysis process of the items that cannot be matched (the first analysis process), if the valuation A is determined to be valid, and in the analysis process of the items that can be matched (the second analysis process), if the item information is determined to exceed the allowable range or the total amount is determined to exceed the allowable value range, it is set to "Confirmation Required" and the valuation A is determined to be invalid.

3. In the case where the valuation A is not determined to be valid in the analysis process (first analysis process) of the items for which the corresponding relationship cannot be established, regardless of the results of the first analysis process and the second analysis process, it is set to "need to be confirmed" and the valuation A is determined to be invalid.

Then, in the management device 300, the judgment result is output to at least one of the control device 100 and the indication device 200 (S2419).

Figure 25 shows the details of the parsing process shown in Figure 24.

This is a process for dealing with situations where there are items that cannot be matched by the process of matching the valuation items in the first operation content information and the second operation content information.

In the management device 300, the item for which the corresponding relationship cannot be established is an item specified based on the standard operation, and it is determined whether it is an item that is included in the valuation C but not included in the valuation A (S2501).

When it is an item that is included in the estimate C but not in the estimate A (Yes in S2501), in the management device 300, since it is an item in the standard operation, it can be determined that the setting of the item is simply omitted, or the item is deliberately deleted, and the corresponding relationship cannot be established as a minor problem, and the setting "Confirmation Required" indicating that the estimate A is not valid and its confirmation level (in the example shown in FIG. 25, the confirmation level "Setting Level 2" which is smaller than S2506 described later is set) (S2502).

On the other hand, when it is not an item that is included in the estimate C but not included in the estimate A (No in S2501), then, in the management device 300, it is determined whether the item included in the estimate C and other items that are different from the items specified based on the standard operation are included in the estimate A (S2503).

When other items are not included in valuation A (No in S2503), in the management device 300, valuation A is verified based on valuation C and is judged to be a valuation that does not cause any special problems, and valuation A is set to be valid (S2505).

On the other hand, when "other items" are included in the estimate A (Yes in S2503), the management device 300 can judge that an unnecessary item is added or an item desired by the user is added because the estimate A includes items other than those specified based on the standard operation.

In this case, in the management device 300, it is then determined whether the "other items" are items designated by the user as additional operations (S2504). In this determination, in addition to confirming whether the items are displayed as additional operations designated by the user, the type of user-added items can also be set in the creation process of the estimate A, and it can be determined whether the type is set.

When it is determined that the "other item" is an item designated by the user as an additional operation (Yes in S2504), in the management device 300, since it is an item related to the operation in accordance with the user's intention, the valuation A is set to be effective (S2505).

In this regard, when it is not determined that the "other items" are items designated by the user as additional operations (No in S2504), in the management device 300, because the items are different from the items designated based on the standard operations and are not items for operations that follow the user's intention, the result of the verification of the estimate A based on the estimate C is determined to be an estimate that has a problem for some reason, and it is determined (verified) that the items cannot be associated with each other due to some problem.

This must be raised to the user as a question, so the setting "Confirmation Required" indicating that the estimate A is not valid and its confirmation level (in the example shown in FIG. 25, the confirmation level "Level 10" which is higher than S2502 described later) are set (S2506).

By means of the above analysis process, the result of analyzing the estimation A (the first operation content information) based on the estimation C (the second operation content information) can be set in the instruction device 200 or in the management device 300.

FIG. 26 shows the bidding process performed in the management device 300.

The bidding process is a process of accepting bids for bidding to undertake work based on estimates, and the work acceptor who has conducted the bidding process selects the one who has specified the most favorable bidding conditions.

In the management device 300, an online bidding venue is opened to accept the registration of the estimator who registers the estimate and the operation acceptor who accepts the operation based on the estimate (S2601). The bidding venue can be set to one or more, and is identified by the venue ID.

In the state where the estimation registrant and the operation acceptor are registered, the management device 300 determines whether the estimation registration process by the estimation registrant has been completed (S2602). If the estimation registration process has been completed (Yes in S2602), the format of the registered estimation is confirmed, and the conditions (operation conditions) specified for performing the operation based on the estimation are confirmed (S2603).

That is, the person who registers the valuation can set the operating conditions when entrusting the work based on the valuation. The operating conditions at this time include general conditions and special conditions. Special conditions are used to immediately and uniquely determine the party entrusted with the work, and general conditions are conditions other than special conditions.

After confirming the estimate format and operating conditions and setting the correct information, the estimate with the operating conditions set is disclosed at the bidding site (S2604). At this time, of course, all estimates can be made public, or part of the estimates can be disclosed. Examples of information that is not disclosed include personal information of the person who registered the estimate, etc.

In the state where the estimate is disclosed at the bidding site, during the period in which the bid can be placed, it is determined whether there is a bid that meets the special conditions (S2605). If there is a bid (Yes in S2605), the operator who processes the bid with the special conditions is determined as the accepting operator (S2612), and the operating site information of the accepting operator is associated with the estimate and saved (S2613).

Furthermore, during the period in which bidding is possible, until a bid that meets the special conditions is received (No in S2605), it is continuously determined whether the period in which bidding is possible has expired (S2606), and until the period in which bidding is possible has expired (No in S2606), the bidding is accepted.

When the bidding period has passed (Yes in S2606), the management device 300 determines whether to conduct the bidding process (S2607). If there is no bidding at that time (No in S2607), the management device 300 saves the bidding history and ends the process.

In other words, it means that no one has accepted the work based on the estimate during the bidding process. In this case, you can bid again in another bidding venue.

In view of this, when the bidding period has expired (Yes in S2606), in the management device 300, when the bidding process is being carried out (Yes in S2607), the management device 300 continuously determines whether the number of bidding processes is plural (S2609).

If there are multiple bids (Yes in S2609), the management device 300 sets a priority for each bid based on the bidding conditions (S2610). The priority setting process at this time sets the priority based on multiple conditions such as the order of delivery period from long to short, the order of estimated amount from high to low, and the order of bidding from fast to slow specified as bidding conditions.

In addition, when making settings at this time, you can set the priority based on the conditions (general conditions) set by the estimate registrant.

Then, the priority is notified to the job acceptor (bidder) who has already conducted the bidding process (S2611). Of course, the notification can also be made in order of priority from high to low. In addition, if there are no multiple bids (No in S2609) but only a single bid, the priority (first) is notified to the bidder (S2611).

The acceptance operator is confirmed by the bidder’s acceptance (permission) notification (S2612).

In this way, when the operator is determined, the information of the operator (the entrusted work site information) and the estimate are associated and saved in the management device 300 (S2613).

The above-mentioned learning is an example of a method of inputting data into a computer based on a data called teaching data that sets information and correct judgments together, a method of the computer discovering new features and correlations based on these models, and a method of the computer discovering the commonality and feature data of the input data.

In addition, learning is exemplified by a method called deep learning, which uses computers to construct neural networks to analyze, capture, and output local or characteristic data.

Of course, the learning also includes pre-processing such as inserting insufficient data, eliminating unnecessary data, and unifying data formats, and also includes post-processing such as memorizing the learning results in a way that they can be used for other learning.

The terms "unit", "organization", "device" and "system" used in the above-mentioned implementation forms and patent application scope do not only refer to physical organizations, but also include situations where the functions thereof are realized through software or software services.

Furthermore, the functions of a single "unit", "mechanism", "device", or "system" are not only constituted by a single physical mechanism, software, software module, or device, but can be realized by multiple physical mechanisms, software, software modules, devices, or a combination thereof.

The terms used in the above implementation forms and patent application scope should be interpreted as non-limiting terms. For example, the term "include" should be interpreted as "not limited to those recorded as included". The term "contains" should be interpreted as "not limited to those recorded as contained".

The term "equipped" should be interpreted as "not limited to those recorded as equipped". The term "having" should be interpreted as "not limited to those recorded as possessed". The term "equipped" should be interpreted as "not limited to those recorded as equipped".

1: Management system 100: Control device/computer 200: Indication device/computer 220: Camera device 230: Diagnostic machine 300: Management device/computer 320: DB 400: External device

Claims (6)

A management device capable of communicating with a control device and an instruction device, wherein the control device comprises: a first vehicle information acquisition unit, which acquires vehicle information related to the vehicle in response to an instruction from another operator different from the user of the vehicle; a work identification unit, which identifies a work to be performed on the vehicle with respect to the vehicle information based on the vehicle information acquired by the vehicle information acquisition unit; and a first production unit, which uses the work information for the work identified by the work identification unit to produce first work content information related to the work. ; a first estimation storage unit, which stores the first operation content information produced by the aforementioned first production unit; and the instruction device includes: a user information acquisition unit, which acquires user information related to the aforementioned user; a second vehicle information acquisition unit, which acquires vehicle information related to the aforementioned vehicle based on the instruction of the aforementioned user; an operation type designation unit, which designates an operation type for the operation of the aforementioned vehicle; and a type standard operation output unit, which outputs a specific operation type for the operation type specified by the aforementioned operation type designation unit. a standard operation for the operation; a second production unit, which uses the operation specified according to the standard operation for the operation category output by the aforementioned type standard operation output unit and the vehicle information obtained by the aforementioned second vehicle information acquisition unit to produce the second operation content information; and a second operation content information storage unit, which stores the second operation content information produced by the aforementioned second production unit; the aforementioned management device includes: a receiving unit, which receives the aforementioned first operation content information and the aforementioned second operation content information; a comparing unit, which compares the second operation content information produced by the aforementioned first production unit The first operation content information produced is compared with the second operation content information produced by the second production unit; and a comparison result output unit outputs the comparison result of the comparison unit; the comparison result output unit outputs the comparison result of setting the first operation content information as valid when it is determined that the first operation content information is included in the second operation content information, and outputs the comparison result of not setting the first operation content information as valid when it is determined that the first operation content information is not included in the second operation content information. The management device of claim 1 includes an authentication information setting unit, which sets authentication information for the first operation content information that is made valid by the comparison result output unit. The management device of claim 2 includes an information registration unit, which establishes a corresponding relationship and registers the first operation content information for which the authentication information setting unit has set the authentication information and the second operation content information compared with the first operation content information. A management device as claimed in claim 2 or 3, wherein the control device further comprises: an information determination unit, which determines whether the first operation content information is the first operation content information for which the authentication information has been set; and a work instruction information production unit, which produces the work instruction information based on the first operation content information for which the authentication information has been set. A management method is performed by a computer, and is performed by a first computer: obtaining vehicle information related to the vehicle in response to an instruction from another operator who is different from the user of the vehicle; specifying an operation performed on the vehicle with respect to the vehicle information based on the obtained vehicle information; using the operation information for the specified operation to create first operation content information related to the operation; and storing the created first operation content information; and is performed by a second computer: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to an instruction from the aforementioned user; specifying an operation category for the operation of the aforementioned vehicle; and outputting a standard operation for specifying an operation of the operation category for the specified operation category. The computer performs the following steps: receiving the first operation content information and the second operation content information; comparing the first operation content information and the second operation content information; and when it is determined that the first operation content information is included in the second operation content information, outputting a comparison result that sets the first operation content information as valid; and when it is determined that the first operation content information is not included in the second operation content information, outputting a comparison result that sets the first operation content information as invalid. A management program causes a first computer to execute the following processing: obtaining vehicle information related to a vehicle in response to an instruction from another operator who is different from a user of the vehicle; specifying an operation to be performed on the vehicle with respect to the vehicle information based on the obtained vehicle information; creating first operation content information related to the operation using the operation information for the specified operation; and storing the created first operation content information; and causing a second computer to execute the following processing: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to an instruction from the aforementioned user; specifying an operation type for the operation of the aforementioned vehicle; outputting a standard operation for specifying an operation of the operation type in response to the specified operation type; and causing the second computer to execute the following processing: obtaining user information related to the aforementioned user; obtaining vehicle information related to the aforementioned vehicle in response to an instruction from the aforementioned user; specifying an operation type for the operation of the aforementioned vehicle; and outputting a standard operation for specifying an operation of the operation type in response to the specified operation type; and causing the second computer to execute the following processing Using the work specified by the standard work for the work category output by the above-mentioned processing and the obtained vehicle information, the second work content information is produced; and The produced second work content information is stored; the computer is made to perform the following processing: receiving the above-mentioned first work content information and the above-mentioned second work content information; comparing the produced first work content information with the produced second work content information; and when it is determined that the above-mentioned first work content information is included in the above-mentioned second work content information, the comparison result of setting the above-mentioned first work content information as valid is output, and when it is determined that the above-mentioned first work content information is not included in the above-mentioned second work content information, the comparison result of not setting the above-mentioned first work content information as valid is output.