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SG11202005500TA - Method and apparatus for sorting text report categories - Google Patents

Method and apparatus for sorting text report categories

Info

Publication number
SG11202005500TA
SG11202005500TA SG11202005500TA SG11202005500TA SG11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA SG 11202005500T A SG11202005500T A SG 11202005500TA
Authority
SG
Singapore
Prior art keywords
text report
report categories
sorting text
sorting
categories
Prior art date
Application number
SG11202005500TA
Inventor
Hong Jin
Weiqiang Wang
Original Assignee
Alibaba Group Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Publication of SG11202005500TA publication Critical patent/SG11202005500TA/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G06N20/20—Ensemble learning
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/01—Dynamic search techniques; Heuristics; Dynamic trees; Branch-and-bound
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0203—Market surveys; Market polls
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0204—Market segmentation
    • G06Q30/0205—Market segmentation based on location or geographical consideration
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0609—Qualifying participants for shopping transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Data Mining & Analysis (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • General Engineering & Computer Science (AREA)
  • Game Theory and Decision Science (AREA)
  • Software Systems (AREA)
  • Artificial Intelligence (AREA)
  • Human Resources & Organizations (AREA)
  • Evolutionary Computation (AREA)
  • Computing Systems (AREA)
  • Computational Linguistics (AREA)
  • Mathematical Physics (AREA)
  • Medical Informatics (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • General Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Databases & Information Systems (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
SG11202005500TA 2018-02-05 2019-01-25 Method and apparatus for sorting text report categories SG11202005500TA (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201810113352.6A CN108416616A (en) 2018-02-05 2018-02-05 The sort method and device of complaints and denunciation classification
PCT/CN2019/073149 WO2019149145A1 (en) 2018-02-05 2019-01-25 Compliant report class sorting method and apparatus

Publications (1)

Publication Number Publication Date
SG11202005500TA true SG11202005500TA (en) 2020-07-29

Family

ID=63127782

Family Applications (1)

Application Number Title Priority Date Filing Date
SG11202005500TA SG11202005500TA (en) 2018-02-05 2019-01-25 Method and apparatus for sorting text report categories

Country Status (5)

Country Link
US (1) US10915706B2 (en)
CN (1) CN108416616A (en)
SG (1) SG11202005500TA (en)
TW (1) TWI696194B (en)
WO (1) WO2019149145A1 (en)

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* Cited by examiner, † Cited by third party
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CN108416616A (en) 2018-02-05 2018-08-17 阿里巴巴集团控股有限公司 The sort method and device of complaints and denunciation classification
CN109492660B (en) * 2018-09-26 2024-07-02 平安科技（深圳）有限公司 Complaint information processing method, apparatus, computer device and storage medium
CN110969443A (en) * 2018-09-30 2020-04-07 阿里巴巴集团控股有限公司 Complaint event processing method, device, equipment and system
CN109858702B (en) * 2019-02-14 2021-02-19 中国联合网络通信集团有限公司 Prediction method, device and equipment for customer upgrade complaints and readable storage medium
CN111767736A (en) * 2019-03-27 2020-10-13 阿里巴巴集团控股有限公司 Event processing and data processing method, device, system and storage medium
CN110378712A (en) * 2019-07-26 2019-10-25 上海秒针网络科技有限公司 A kind of complaint handling method and device
CN110602652B (en) * 2019-10-15 2021-07-27 中移信息技术有限公司 Complaint model training method, user complaint prediction method, device and equipment
CN110909129B (en) * 2019-11-14 2022-11-04 上海秒针网络科技有限公司 Abnormal complaint event identification method and device
CN110909545A (en) * 2019-11-26 2020-03-24 电子科技大学 Black guide detection method based on gradient lifting algorithm
CN111078878B (en) * 2019-12-06 2023-07-04 北京百度网讯科技有限公司 Text processing method, device, device and computer-readable storage medium
CN112183663B (en) * 2020-10-26 2024-07-12 北京达佳互联信息技术有限公司 Image classification method, device, electronic equipment and storage medium
CN112561535A (en) * 2020-12-08 2021-03-26 支付宝(杭州)信息技术有限公司 Transaction dispute data processing method, device, equipment and storage medium
CN112925863A (en) * 2021-01-25 2021-06-08 北京工业大学 Water environment management platform-oriented water pollution source tracing positioning method based on multi-factor analysis
CN119273309A (en) * 2024-12-07 2025-01-07 浙江安防职业技术学院 A method and system for automatically handling public complaints in social governance

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US20110040631A1 (en) * 2005-07-09 2011-02-17 Jeffrey Scott Eder Personalized commerce system
US7899769B2 (en) * 2004-11-24 2011-03-01 Overtone, Inc. Method for identifying emerging issues from textual customer feedback
US9715701B2 (en) * 2008-11-24 2017-07-25 Ebay Inc. Image-based listing using image of multiple items
CN101408964B (en) * 2008-11-25 2016-03-30 阿里巴巴集团控股有限公司 The foreground category method of adjustment of e-commerce website and device
US20130024449A1 (en) * 2011-07-20 2013-01-24 Ness Computing, Inc. Method and apparatus for allowing users to augment searches
US9189526B1 (en) * 2012-03-21 2015-11-17 Google Inc. Freshness based ranking
US20140129493A1 (en) * 2012-10-11 2014-05-08 Orboros, Inc. Method and System for Visualizing Complex Data via a Multi-Agent Query Engine
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CN105446972B (en) * 2014-06-17 2022-06-10 阿里巴巴集团控股有限公司 Searching method, device and system based on and fused with user relationship data
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CN108416616A (en) * 2018-02-05 2018-08-17 阿里巴巴集团控股有限公司 The sort method and device of complaints and denunciation classification

Also Published As

Publication number Publication date
TW201935292A (en) 2019-09-01
US20200293716A1 (en) 2020-09-17
CN108416616A (en) 2018-08-17
US10915706B2 (en) 2021-02-09
WO2019149145A1 (en) 2019-08-08
TWI696194B (en) 2020-06-11

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