RU194192U1 - Automated passenger service management device - Google Patents

Abstract

The utility model relates to computing. The technical result is to expand the arsenal of funds. An automated service control device containing an external request receiving unit, a telephone channel request processing unit, a passenger service order generation unit, an authorization unit, a data generation unit for mobile applications, a data generation unit for a website, a memory block for the location of performers and passengers , a unit for calculating time and distance when executing orders, a unit for calculating the order value and a unit for generating notifications for orders. 2 s.p. f-ly, 1 ill.

Description

The utility model relates to specialized computing devices and can be used to provide automated services, mainly a passenger taxi.

A device for providing taxi call services [RU 2637483, G07C 5/00, 09/28/2017], containing a determination module, configured to determine whether the user needs to call a taxi, based on at least data about normal behavior and / or data of the plan and the issuance module, configured to, when it is determined that the user needs to call a taxi, generate and issue a taxi call order, and the determination module contains a receiving submodule, configured to receive at least ordinary data om the behavior and / or data of the plan, while the data on the usual behavior contain information about the place and time, where and when the user is present for a certain period of time several times in the set cycle, and the data of the plan contains information about the place and time, where and when the user plans to attend, a first determination submodule, configured to, based on at least the usual behavior data and / or plan data, determine the next place where the user needs to be present According to the usual behavior data or data of the plan and the next time when the user arrives at the next place, and determining the next place and next time as the destination and target time, as well as the second determination submodule, configured to determine whether the user needs to call taxi, based on destination and target time.

A disadvantage of the known device is the relatively narrow functionality, due to the fact that it performs only the functions of a taxi call.

There is also known a taxi calling system and traffic control [RU 2581279, G08G 1/00, 11/10/2015], including a control room with an information unit, a customer communication device and moving objects interconnected by communication channels, as well as a control room with a control center, at the same time, the information block is divided into sectors with an address code corresponding to the sector code of the served territory, and each sector is equipped with a communication device with an individual phone number corresponding to its address code, a display with an a formation on the location of moving objects and a database with information about the customer, moreover, the customer’s communication device is connected by communication channels to the control room with the option of selecting the sector with the address code and the nearest mobile object by order parameters, while the control center, customer’s communication device and mobile objects are interconnected by conference call, and moving objects are connected to the information block with the possibility of determining their location by sectors.

The disadvantage of this technical solution is the relatively low efficiency of the provision of services.

The closest set of essential features is, selected as a prototype, is a taxi call system and control and control of passenger traffic [RU 126493, U1, G07C5 / 00, 03/27/2013], including at least one web server connected via communication channels with the control system of remote taxi dispatch services and user communication devices, while the web server of the system contains a unit interconnected via system interface lines and multiplex channels of information exchange control and data processing with a memory block containing at least one, implemented in software and hardware manner, a consolidated database of stored order processing procedures, data on vehicles registered in the system, user data and remote dispatch services registered in the system, and connected to the system of dispatching services and user communication devices through a software and hardware control module of the system’s API via the Internet gateway with direct communication, with the possibility of receiving and processing order data from user communication devices, making a choice according to the order parameters of a vehicle registered in the system and transmitting order information to the remote dispatch control system, followed by monitoring the execution of the order through the feedback line and API module.

A feature of the closest technical solution is that the user devices are based on telecommunication communicators, that it additionally contains a telephone gateway with the possibility of connecting with feedback to the telephone network, which includes at least wired telephones, additionally contains an SMS / USSD gateway with the possibility of connecting it to the server of the system and / or the Internet gateway, it further comprises an exchanger module implemented in hardware and software, connected via multiplex communication channels with a consolidated database module and a control unit for processing and processing data of the web server of the system, as well as through an API module with a remote dispatch control system with the ability to select a vehicle matching the order parameters on a competitive basis according to the criterion of the most compliance, at least , one of the priority parameters of the order defined by the user and / or an additional criterion set for this order in the control unit of the system’s web server, in the b-server of the system is additionally equipped with an imaging module for the location of vehicles registered in the system, with the possibility of transmitting this image and reproducing it using the API module on the visualization tools of user devices and control systems of remote control rooms, the imaging module is equipped with feedback means, with possibilities of interactive control of vehicle selection and / or real-time control over By moving the vehicle to its destination, the web server of the system is additionally equipped with a software-hardware module for interactive management of personal data of system participants connected to the database module and the system API module, with the possibility of grouping the participants by at least one of the parameters , and the control system of remote control rooms is implemented with the possibility of managing mobile and / or stationary technical services for the repair of vehicles orthogonal means and / or evacuation services.

The disadvantage of the closest technical solution is the relatively low efficiency of passenger service, caused by the inability to take into account the geolocation of a taxi, automatically calculate the cost of a trip, take into account changes in the traffic situation on the route, automatically generate order notifications, generate data for mobile applications and other factors, affecting the efficiency of service delivery

The objective of the utility model is to create an automated device for managing passenger service, which is characterized by increased efficiency, which allows us to expand the arsenal of technical means used in the service of passengers.

The technical result of the claimed utility model is to increase the efficiency of passenger service management and improve, on this basis, the quality of taxi passenger service.

The problem is solved, and the required technical result is achieved by the fact that, into the device containing the block for receiving external requests, the block for processing requests via telephone channels, configured to connect to a control center and the first input of which is connected to the first output of the block for receiving external requests, and also a passenger service order formation unit configured to connect to a control center, according to a utility model, an authorization unit is introduced, the first input-output of which is connected an input / output unit for receiving external requests, a data generating unit for mobile applications configured to connect to a control room and a first input of which is connected to a second output of an external requesting unit, a data generating unit for a website configured to connect to a control room point and the first input of which is connected to the third output of the block for receiving external requests, the memory block of the geolocation of performers and passengers, the first output of which is connected to the first input of the block for forming kazov for passenger service, a unit for calculating time and distance when executing orders, the first input of which is connected to the output of the mobile application data generation unit, and the second input is connected to the second output of the memory block of the geolocation of performers and passengers, the unit for calculating the cost of the order, the first and second inputs of which connected, respectively, with the third output of the memory block of the geolocation of performers and passengers and with the output of the block for calculating time and distance when completing an order, the block for generating notifications for orders, the first output of which is connected to the second input of the data generation unit for the website, the third input of which is connected to the output of the passenger service order formation unit and the input of the order notification unit and the second input of the data generation unit for mobile applications, the third input of which is connected with the second output of the unit for generating notifications on orders, the third output of which is connected to the second input of the unit for processing requests via telephone channels, while the input-output of the unit for generating orders and for passenger service is connected to the second input-output of the user authorization block.

In addition, the required technical result is achieved by the fact that the external request receiving unit is equipped with means for monitoring the device units.

In addition, the required technical result is achieved by the fact that the unit for generating an order for passenger service is equipped with means for storing information about orders.

The drawing shows an automated control device for passenger service in conjunction with a control room and means of control and memory of information about orders.

The automated control device for passenger service includes an external request receiving unit 1, a telephone channel request processing unit 2 configured to connect to a control room 3 and a first input of which is connected to the first output of an external request receiving unit 1, as well as an order formation unit 4 passenger service, made with the possibility of connecting to the control room 3.

In addition, the device comprises an authorization unit 5, the first input-output of which is connected to the input-output of the external request receiving unit 1, data generating unit 6 for mobile applications configured to connect to the control room 3 and the first input of which is connected to the second output of the unit 1 of external requests, a data generation unit 7 for a website configured to connect to a control room 3 and having a first input connected to a third output of an external request receiving unit 1.

The device also contains a memory unit 8 for the geolocation of performers and passengers, the first output of which is connected to the first input of the unit for generating passenger service orders, 9 for calculating the time and distance when executing orders, the first input of which is connected to the output of the mobile application data generating unit, and the second the input is connected to the second output of the memory block 8 of the geolocation of performers and passengers, block 10 calculating the value of the order, the first and second inputs of which are connected, respectively, with the third output of the memory block ty of geolocation of performers and passengers and with the output of block 9 for calculating time and distance when ordering, block 11 for generating notifications for orders, the first output of which is connected to the second input of block 7 for generating data for a website, the third input of which is connected with the output for block 4 order for passenger service and with the input of the block 11 forming notifications for orders and with the second input of the block 6 for generating data for mobile applications, the third input of which is connected to the second output of the block 11 for forming led ablution on orders, the third output of which is connected to the second input of the request processing unit 2 via telephone channels, while the input-output of the passenger service order formation unit 4 is connected to the second input-output of the user authorization unit 5.

In addition, the block 1 for receiving external requests can be equipped with means 13 for monitoring the units of the device, and the unit 4 for generating an order for passenger service can be equipped with means 12 for memory of information about orders.

The device contains elements and blocks, characterized at the functional level, and the described form of implementation involves the use of a programmable (customizable) multifunctional tool, therefore, when describing its operation, information is presented confirming the possibility of such a device performing the functions prescribed in the device, sufficient for their software implementation, taking into account the modern development of computer technology and communication technology.

Automated control device service passengers works as follows.

Block 1 receiving external requests accepts all external requests and is a kind of gateway, a single entry point and distribution of all requests. Block 1 receives the request and forms a decision in which microservice this request should be transmitted. Physically, the gateway is implemented on the free nginx web server, it is characterized by high speed, reliability and simplicity.

When a request is received by phone, it is transferred to block 2, which provides a service from a virtual PBX. Block 2 receives telephone calls of customers to a single number, at the time of the call a series of events occurs (incoming call, notification of dispatchers, the moment of answering the call, disconnection of the call) and all these events go to the processing service. At the time of an incoming call, the service can send information about the calling client to the dispatcher at dispatch point 3. The service also monitors the moment when the called caller hangs up without waiting for an answer, and the service sends information about this call to the dispatcher to call the client back.

Block 1 authorization performs the functions of controlling the provision of access to registered users. The device can be classified into three types of users: client (passenger), contractor and manager. Each of them uses a certain list of system resources (the client has access only to his orders, the manager has access only to the orders of his performers, etc.). To control the level of access for each user, an authorization service is used, approximately 90% of all requests go through this service, of which some are passed and others are blocked.

The data generation unit 6 for mobile applications provides access for customers with mobile applications for placing an order, and also provides, upon request, information from external mobile applications, for example, traffic jams on the proposed or current passenger movement route to calculate the time and distance when completing an order.

Block 8 generates and stores in memory the geolocation of all contractors and customers for using this information in block 9 when calculating the time and distance when ordering, as well as in block 10 for calculating the order value. In block 10, a preliminary calculation of the order value is made according to the customer’s location and additional parameters (car make, degree of traffic congestion, etc.).

In the block 11 for generating notifications, messages are generated about the order value, about the order executor, etc., which are transmitted, for example, in the form of CMC messages to the customer’s phone, to the customers ’mobile applications and to the website via block 7.

The monitoring means 13 checks the operability of each component of the device, for example, whether the website is opened normally, whether the cost of the order is calculated, whether the route is plotted by points, whether information is downloaded to mobile applications, whether information is collected from external mobile applications about the road network, etc.

Thus, the device achieves the required technical result, which consists in increasing the efficiency of passenger service management and improving, on this basis, the quality of taxi passenger service, since current accounting of the taxi's geolocation, automated calculation of the cost of the trip, and accounting for changes in the road traffic situation are ensured route of movement, automatic generation of order notifications, data generation for mobile applications and other factors affecting the opera ivnost Service.

Claims (3)

1. An automated device for managing passenger service, comprising a block for receiving external requests, a block for processing requests via telephone channels, configured to connect to a control center and the first input of which is connected to the first output of a block for receiving external requests, as well as a block for generating a passenger service order configured to connect to a control room, characterized in that an authorization unit is introduced, the first input-output of which is connected to the input-output of the unit ka receiving external requests, a data generation unit for mobile applications configured to connect to a control room and the first input of which is connected to a second output of an external request unit, data generating unit for a website configured to connect to a control room and a first input of which connected to the third output of the unit for receiving external requests, a memory block of the geolocation of performers and passengers, the first output of which is connected to the first input of the unit for generating service orders passengers, the unit for calculating time and distance when executing orders, the first input of which is connected to the output of the mobile application data generation unit, and the second input is connected to the second output of the memory block of the geolocation of performers and passengers, the unit for calculating the cost of the order, the first and second inputs of which are connected, respectively , with the third output of the memory block of the geolocation of performers and passengers and with the output of the unit for calculating time and distance when completing an order, the block for generating notifications for orders, the first output of which connected to the second input of the data generation unit for the website, the third input of which is connected to the output of the passenger service order generation unit, to the input of the order notification generation unit and to the second input of the data generation unit for mobile applications, the third input of which is connected to the second output the unit for generating notifications for orders, the third output of which is connected to the second input of the unit for processing requests via telephone channels, while the input-output of the unit for generating a service order for pass Irova connected to the second input-output of the user authorization unit. 2. The device according to claim 1, characterized in that the external request receiving unit is equipped with device control means. 3. The device according to claim 1, characterized in that the passenger service order generation unit is equipped with memory means for order information.

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