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PT117679A - DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS - Google Patents

DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS

Info

Publication number
PT117679A
PT117679A PT117679A PT11767921A PT117679A PT 117679 A PT117679 A PT 117679A PT 117679 A PT117679 A PT 117679A PT 11767921 A PT11767921 A PT 11767921A PT 117679 A PT117679 A PT 117679A
Authority
PT
Portugal
Prior art keywords
channels
graphs
driven
model
workflow
Prior art date
Application number
PT117679A
Other languages
Portuguese (pt)
Inventor
Miguel Marques Dias Sousa Jorge
Antonio Simões Almeida José
Original Assignee
Altice Labs S A
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Altice Labs S A filed Critical Altice Labs S A
Priority to PT117679A priority Critical patent/PT117679A/en
Priority to PCT/IB2022/062377 priority patent/WO2023119092A1/en
Priority to EP22844575.5A priority patent/EP4454253A1/en
Publication of PT117679A publication Critical patent/PT117679A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A PRESENTE INVENÇÃO FORNECE UMA SOLUÇÃO COM BASE NUM GRAFO DIRECIONADO, DEFININDO UM MODELO PARA DEFINIR QUALQUER TIPO DE FLUXO DE TRABALHO E, DESTA FORMA, MODELAR QUALQUER TIPO DE PERCURSO POR UM DETERMINADO CONJUNTO DE CANAIS. UM PERCURSO (101) É UM MODELO DE FLUXO DE TRABALHO COM BASE EM TAREFAS QUE CONSISTE NUMA COLEÇÃO DE TAREFAS (102) QUE ESTÃO RELACIONADAS ENTRE SI POR SUA SEQUÊNCIA DE EXECUÇÃO E RESPETIVAS RESTRIÇÕES, ONDE UM MECANISMO DE FLUXO DE TRABALHO (100) INVOCA (107) ARTIGOS DE TRABALHO (104) NOS CANAIS (103) OU APLICAÇÕES (105), ATRAVÉS DAS TAREFAS ASSOCIADAS (102), SENDO A EXECUÇÃO DOS ARTIGOS DE TRABALHO (104) GUIADA PELA INFORMAÇÃO DA INSTÂNCIA DO PERCURSO QUE É RECOLHIDA PELO CARREGAMENTO (108) DOS DADOS DO PERCURSO CORRESPONDENTES CONFIGURAÇÃO DO MODELO (106).THE PRESENT INVENTION PROVIDES A SOLUTION BASED ON A DIRECTED GRAPH, DEFINING A MODEL TO DEFINE ANY TYPE OF WORKFLOW AND, THUS, MODELING ANY TYPE OF PATH THROUGH A CERTAIN SET OF CHANNELS. A ROUTE (101) IS A TASK-BASED WORKFLOW MODEL CONSISTING OF A COLLECTION OF TASKS (102) WHICH ARE RELATED TO ONE ANOTHER BY THEIR SEQUENCE OF EXECUTION AND THEIR CONSTRAINTS, WHERE A WORKFLOW ENGINE (100) INVOICES (107) WORK ARTICLES (104) IN CHANNELS (103) OR APPLICATIONS (105), THROUGH ASSOCIATED TASKS (102), THE EXECUTION OF THE WORK ARTICLES (104) BEING GUIDED BY THE INFORMATION FROM THE ROUTE INSTANCE THAT IS COLLECTED BY LOADING (108) OF THE CORRESPONDING ROUTE DATA MODEL CONFIGURATION (106).

PT117679A 2021-12-23 2021-12-23 DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS PT117679A (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
PT117679A PT117679A (en) 2021-12-23 2021-12-23 DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS
PCT/IB2022/062377 WO2023119092A1 (en) 2021-12-23 2022-12-16 Digraphs to model personalized customer engagement on channels
EP22844575.5A EP4454253A1 (en) 2021-12-23 2022-12-16 Digraphs to model personalized customer engagement on channels

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PT117679A PT117679A (en) 2021-12-23 2021-12-23 DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS

Publications (1)

Publication Number Publication Date
PT117679A true PT117679A (en) 2023-06-23

Family

ID=84982148

Family Applications (1)

Application Number Title Priority Date Filing Date
PT117679A PT117679A (en) 2021-12-23 2021-12-23 DRIVEN GRAPHS TO MODEL PERSONALIZED CUSTOMER CONNECTION ON CHANNELS

Country Status (3)

Country Link
EP (1) EP4454253A1 (en)
PT (1) PT117679A (en)
WO (1) WO2023119092A1 (en)

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9420098B2 (en) * 2013-07-08 2016-08-16 Nice-Systems Ltd Prediction interactive vocla response
BR112021004156A2 (en) * 2018-09-11 2021-05-25 Greeneden U.S. Holdings Ii, Llc method for forecasting workload demand for resource planning in a contact center environment.

Also Published As

Publication number Publication date
EP4454253A1 (en) 2024-10-30
WO2023119092A1 (en) 2023-06-29

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Legal Events

Date Code Title Description
BB1A Laying open of patent application

Effective date: 20230223