KR960003109B1 - Call service method of room management exchange system - Google Patents

Abstract

The call service method in a guest room administration system comprises an information register mode setting step of inputting a function key signal for a service information input of a specific extension and setting as an information register mode; an extension number inputting step of inputting a specific extension number to be registered; an information registering step of if a corresponding information register selection key signal is received, inputting and registering corresponding information; a call sequence determining step of receiving dialing information, detecting the information on corresponding extension subscriber registered at the information registering step and determining the call sequence; an incoming call state alarm displaying step of transmitting dial information to a service telephone according to the call sequence, displaying the dial extension information, switching on an incoming call key lamp allotted to the extension telephone number and generating a ring signal; a speech forming step of forming a speech path when the service telephone is hooked off; and a standby call processing step of returning to the incoming call state alarm displaying step if there is any standby call after the speech path is formed.

Description

Call service method of room management exchange system

1 is a block diagram of a conventional room management exchange system.

2 is a block diagram of a room exchange system according to the present invention.

3 is a diagram illustrating a key arrangement structure of the service switcher 70 in FIG.

4 is an information input flowchart for a specific extension according to the present invention.

5 is a service call processing flow chart according to the present invention.

* Explanation of symbols for main parts of the drawings

10: room changer 20: station matching device

30: switching circuit 40: central processing unit

50: memory 60: service telephone matching device

70: service telephone 80: tone generating circuit.

The present invention relates to a call service method of a room management exchange system, and more particularly, to a call service method of registering a guest's image using a service telephone in a room management exchange system and performing a service according to a guest's request.

In general, the service telephone connected to the room management exchange system is a special telephone that can easily handle incoming calls and provide services through status or function registration for other telephones. Done. The service telephone can be installed and operated in several units, and accordingly, the service is classified by classifying the place (room grade) where the telephone is installed in addition to the subscriber.

In the conventional room management exchange system, as shown in FIG. 1, when a customer (patient) stays in a room (hospital) in a hotel or hospital, the guest's personal information, name, language, nationality, VIP status, etc. Use (3) to register on the computer. When the guest wants to receive the desired service, the service phone 4 is called through the telephone 5 of the room to make a service request. At this time, the front desk person (or room manager) who receives the call from the service phone 4 registers the service information according to the request of the room occupant through the terminal 3 to perform the service.

In the conventional room management exchange system as described above, when the service telephone 4 is a regular telephone and the service telephone 4 is being used, the telephone call when the service telephone 4 is called from the room telephone 5 is used. You will hear only the call, you should try to call until the call of the service phone (4). In addition, there is a problem in that it is inconvenient to use because the room phone 5 is registered to perform the service by using the terminal 3 when the service request is required.

It is an object of the present invention to provide a call service method for registering a guest's identity using a service telephone in a room management exchange system and performing a service according to a guest's request.

Another object of the present invention is to provide a call service method for displaying a call order in order to detect a corresponding room telephone when a call is generated from a plurality of rooms telephones in a room management exchange system.

Still another object of the present invention is to provide a call service method for quickly performing service by detecting information of a caller in a room management exchange system before a call.

In order to achieve the above object, the present invention provides an information registration mode setting process for inputting a function key signal for inputting service information of a specific extension and setting the information registration mode, and setting and registering the information registration mode in the information registration mode setting process. An extension number input process of inputting a specific extension number to be input; an information registration process of inputting and registering corresponding information when receiving a corresponding information registration selection key signal after inputting a specific extension number in the extension number input process; and dialing Receiving information and retrieving the information about the corresponding subscriber registered in the information registration process to determine the calling order, and the calling information is sent to the service telephone in accordance with the calling order determined in the calling order determination process It displays the extension information, turns on the incoming key lamp assigned to the extension number, and simultaneously generates a ring signal. Incoming call alert display process, the call formation process of forming a call path when the hook-off from the service phone after displaying the incoming call state alarm in the incoming call condition display process, and waiting call after forming a call path in the call formation process If present, it is characterized by consisting of a call waiting process to return to the incoming call state alarm display process.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

2 is a block diagram of a room management exchange system according to the present invention, which provides a room telephone 10 to be used as an extension telephone in a room and an interface between the systems while supplying a call current to the room telephone 10. A station matching device 20, a central processing unit 40 for overall control of the system to control call switching and providing various services; a memory 50 for storing programs and data for call service and function performance; And a switching circuit 30 for time-division multiplexing signals and voice data under the control of the central processing unit 40 to form a call path, and display means and a call circuit for displaying information. It is connected to the service telephone 70 and the central processing unit 30 to supply a call current to the service telephone 70 and to receive a signal from the service telephone 70 A service telephone matching device 60 which performs interfacing, and a tone generating circuit 80 which generates various tone signals under the control of the central processing unit 40 and outputs them to the switching circuit 30. .

3 is a key arrangement structure diagram of the service telephone 70 of FIG. 2, wherein the telephone numbers corresponding to 1 and 2 are for the corresponding service telephones, and 7, 8 are telephone numbers configured in common with the adjacent service telephones.

In addition, 9 to 16 AUTO is a function key that automatically dials a telephone number by pressing a key once for service telephones. It registers several major telephone numbers.

And service phone can actually own several phone numbers, and when using multiple service phones, the phone number can be formed into a group and a representative phone number can be selected. Therefore, you can call the main phone in the room, etc. Additional calls will be forwarded to the next phone number in order. In addition, when only one service telephone is operated, the original telephone number and the representative telephone number are operated so that the service telephone user can alternately perform the service for up to two calls, and there is a call already received at the service telephone. You can always connect to a service telephone in your room.

4 is an information input flow diagram for a specific extension according to the present invention. The information registration mode setting step of setting an information registration mode by inputting a function key signal for inputting service information of a specific extension, and the information registration mode setting step, An extension number input process of setting an information registration mode and inputting a specific extension number to be registered, and inputting a corresponding information when receiving a corresponding information registration selection key signal after inputting a specific extension number in the extension number input process. Information registration process.

5 is a flowchart of a service call processing according to the present invention, which receives dialing information, retrieves information on a corresponding subscriber, determines a calling order, and calls according to the calling order determined in the calling order determining process. Incoming status alarm display process of sending information to the service telephone to display outgoing extension information, turning on the incoming key lamp assigned to the extension telephone number and generating ring signal, and displaying the incoming state in the incoming state alarm display process. Thereafter, a call-forming process of forming a call path at the time of hooking off the service phone is made, and a call-processing process of returning to the incoming call state alarm display process when a waiting call exists after the call path is formed in the call forming process.

The preferred embodiment of the present invention will be described in detail with reference to FIGS.

When there is a guest in the room, the service phone 70 registers information on the corresponding extension of the room phone 10, that is, the guest's name, the language used, and whether the VIP is registered. The explanation is as follows. The user of the service telephone 70 presses a function key to input information while the extension number of the room telephone 10 to input or modify information is known in the service telephone 70. At this time, the function key signal input through the service telephone 70 in step 300 is input to the central processing unit 40 via the service telephone matching device 60, and the central processing unit 40 is (310). In the step, the input function key is registered in the system and is in use, and is compared with the contents of the memory 50. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 to record various information to be used by the service telephone 70 in the memory 50. Here, the service telephone 70 registers that the current telephone is in use at 600 in Table 1 below, registers that the current telephone is the service telephone 70 (601), and provides various information on the service telephone 70. In the 610, 611, 612, and 613 areas. If it is a function key defined in the system in step 310, the process proceeds to step 311 and checks whether a service key starts inputting information on the extension. If it is not the service key to start the information input to the extension in step (311) proceeds to step (312) to process the corresponding function key, if the service key proceeds to step (313) the central processing unit 40 The service telephone matching device 60 and the tone generating circuit 80 are connected to each other to transmit the function performance progress sound to the service telephone 70. At this time, the CPU 40 records information on the type of audible sound being used in area 605 of Table 1 below. The CPU 40 proceeds to step 314 and waits for a digit to be input from the service telephone 70 within a designated time of the extension number. When the digit corresponding to the extension number is input in step 314, the digit is transmitted to the central processing unit 40 via the service telephone matching device 60.

At this time, the central processing unit 40 is stored in the call progress area 643 of Table 1 below. The central processing unit 40 stores the screen information in the area 641,642 of Table 1 so that the digits input to the service phone 70 through the service phone matching device 60 can be displayed on the screen. Then, in step 315, the central processing unit 40 checks whether the digit corresponding to the extension number input in step 314 is the extension number registered in the memory 50. Store in call progress area 644 of. If the central processing unit 40 is the extension number registered in step 314, the CPU 40 proceeds to step 316 to retrieve information about the corresponding station from the memory 50 in the call progress area 621 to 627. Save it. Thereafter, the CPU 40 waits for a function key for determining which information to input (modify) to be input, proceeding to step 317, and provides the timeout monitoring information for the timeout. To record. The key input in step 317 is transferred from the service telephone 70 to the central processing unit 40 via the service telephone matching device 60. In operation 317, the CPU 40 inputs the function key. In step 318, the CPU 40 determines whether the function is an end key. In step 701 to 709, if there is existing information registered in the corresponding extension, and if there is existing information, the process proceeds to step 319 and the information is sent to the service telephone 70 through the service telephone matching device 60 and the subscriber. Display information. In operation 320, the CPU 40 checks whether a key or digit required to perform a function is input. If a key or digit is input, the CPU 40 proceeds to step 321 to determine whether the key is an end key. If it is an input key, the process proceeds to step 322, and if it is an end key, the program ends. In step 322, the central processing unit 40 checks whether information input for registration has ended and proceeds to step 323 when the information input is finished.

In step 323, it is determined whether the input information is the correct value. If the value is not the correct value, the process proceeds to step 325 and an error processing is performed. In step 324, the central processing unit 40 modifies and stores the information of the extension functional areas 701 to 710 in Table 2 below, and connects the service matching device 60 and the tone generating circuit 80 to store the information. A confirmation tone is sent to confirm that the registration is completed through the service telephone 70, and the program is terminated.

TABLE 1

TABLE 2

By registering the information described in the flow chart of Figure 4 by entering the guest's name, language, VIP status, room subscriber level, room class, etc. Referring to Figure 7, it is as follows.

First, the operation of registering the guest's name in a specific extension will be described with reference to Table 3 below.

TABLE 3

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. In this case, the service phone 70 is registered in the call progress area 600 that is currently in use, and the current phone is registered in the call progress area 601 as the service phone, and various kinds of information about the service phone 70 are in the call progress area. Register at The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605, and transmits the display information corresponding to the service key through the service telephone matching device 60 to perform the service. The display device of the telephone 70 is displayed as shown in 101 in Table 3 above. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time. For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60, and the central processing unit ( 40) records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen, and then the screen information is written to the service telephone matching device 60. The information is sent to the service telephone 70 through 102 as shown in Table 3 above.

At this time, the central processing unit (40) connects the tone generating circuit (80) to the service telephone matching device (60) when the end digit of the room telephone number is input from the service telephone (70). It transmits a switching sound and displays information as shown in 103 of Table 3 above. When the NAME key or the numeric key 2 is pressed in the service telephone 70 and the SERVICE key shown in FIG. 3 is input, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. . As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit a switching sound to the service telephone 70 through the service telephone matching device 60, and at the same time, as shown in 104 of Table 3 above. Is displayed.

In this case, when attempting to delete previously registered information, if the CLR key is inputted from the service telephone 70, the service telephone matching apparatus 60 is applied to the central processing unit 40. As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit the confirmation to the service telephone 70 through the service telephone matching device 60 and simultaneously transmits the information as shown in 105 in Table 3 above. Display. Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits the sound to the service telephone 70 through the service telephone matching device 60. The display information is sent, and information is displayed as shown in 106 of Table 3 above. However, if you want to change the information, enter the digits of the numeric key in the service telephone 70, change the character using the *, # key signal, and enter the numeric key to move to the next character, the service telephone registration It is applied to the central processing unit 40 via the device 60. Due to this, the central processing unit 40 displays the status information ABC to be changed as shown in 107 of Table 3 on the display device of the service telephone 70 through the service telephone matching device 60. If the name (NAME) to be changed here is ABC and then enters the SERVICE key in the service telephone 70, and is applied to the central processing unit 40 through the service telephone matching device 60, the central processing The device 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60 and to display the changed information as shown in 108 of Table 3 above. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 109 of Table 3 above. And when the SPRK key is input from the service telephone 70, the central processing unit 40 detects that the name registration of the guest has ended.

If the guest's language is described with reference to Table 4 below,

TABLE 4

When the service telephone 70 presses the service key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. In this case, the service phone 70 is registered in the call progress area 600 that is currently in use, and the current phone is registered in the call progress area 601 as the service phone, and various kinds of information about the service phone 70 are in the call progress area. Register at The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. The display device 70 displays as shown in 111 in Table 4 above. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time.

For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60, and the central processing unit ( 40) records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen, and then the screen information is written to the service telephone matching device 60. The information is sent to the service telephone 70 through 112 as shown in Table 4 above. At this time, the central processing unit (40) connects the service telephone matching device (60) and the tone generating circuit (80) when the end digit of the room telephone number is input from the service telephone (70). It transmits a switching sound and displays information as shown in 113 of Table 4 above.

If the service phone 70 inputs a language key or presses the numeric key 3 and inputs the SERVICE shown in FIG. 3, it is applied to the central processing unit 40 via the service phone matching device 60. . As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit a switching sound to the service telephone 70 through the service telephone matching device 60 and at the same time as in 114 of Table 3 above. Indicates that the language information registered in is Korean. Here, when trying to delete the previously registered information, if the CLR key is input from the service telephone 70, it is applied to the central processing unit 40 via the service telephone matching device 60. As a result, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60, and at the same time, as shown in 115 of Table 4 above. Is displayed.

Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits the sound to the service telephone 70 through the service telephone matching device 60. The display information is sent out and information is displayed as shown in Table 116 above. However, if you want to change the language information, the service telephone 70 inputs the digits of the numeric keys, changes the characters using the * and # key signals, enters the numeric keys, and moves to the next character. It is applied to the central processing unit 40 via the telephone matching device 60. As a result, the central processing unit 40 displays the language information USA changed as shown in 117 of Table 4 on the display device of the service telephone 70 through the service telephone matching device 60. Herein, if the language information to be changed is USA language USA, and then enters the SERVICE key in the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40, and the central The processing device 40 controls the tone generating circuit 80 to send a confirmation tone through the service telephone matching device 60 and to display the changed language information as shown in 118 of Table 4 above. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 119 of Table 4 above. And when the SPRK key is input from the service telephone 70, the central processing unit 40 detects that the use language registration of the guest has ended.

Referring to the operation of registering the VIP of the guest to a specific extension with reference to Table 5 below,

TABLE 5

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. In this case, the service phone 70 is registered in the call progress area 600 that is currently in use, and the current phone is registered in the call progress area 601 as the service phone, and various kinds of information about the service phone 70 are in the call progress area. Register at The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605, and transmits the display information corresponding to the service key through the service telephone matching device 60 to perform the service. The display device of the telephone 70 is displayed as 121 in Table 5 above.

The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time. For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60, and the central processing unit ( 40) records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen, and then the screen information is passed through the service telephone matching device 60. The information is sent to the service telephone 70 as shown in 122 in Table 5 above.

At this time, the central processing unit (40) connects the service telephone matching device (60) and the tone generating circuit (80) when the end digit of the room telephone number is input from the service telephone (70). It transmits the sound at the same time and displays information as shown in Table 123 above. In the service telephone 70, when the VIP key or the numeric key 4 is pressed and the SERVICE key shown in FIG. 3 is inputted, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. . Due to this, the central processing unit 40 controls the tone generating circuit 80 to transmit the switching sound to the service telephone 70 through the service telephone matching device 60 and at the same time as in 124 of Table 5 above. Displays VIP information registered in. Here, when trying to delete the previously registered information, if the CLR key is input from the service telephone 70, it is applied to the central processing unit 40 via the service telephone matching device 60. As a result, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60, and at the same time, as shown in 125 of Table 5 above. Is displayed.

Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits the sound to the service telephone 70 through the service telephone matching device 60. The display information is sent, and the information is displayed as shown in 126 of Table 5. However, if you want to change the VIP information, enter the digit of the numeric key in the service telephone 70, change the character using the *, # key signal, and enter the numeric key to move to the next character, the service telephone Via the matching device 60 is applied to the central processing unit 40. Due to this, the central processing unit 40 displays the VIP information changed as shown in 127 of Table 5 on the display device of the service telephone 70 through the service telephone matching device 60.

Here, if the VIP information to be changed is inverted and input, the SERVICE key is inputted from the service telephone 70 to the central processing unit 40 via the service telephone matching device 60 and the central processing unit 40. ) Controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60 and display the changed VIP information as shown in 128 of Table 5. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 129 of Table 5. And when the SPRK key is input from the service telephone 70, the CPU 40 detects that the VIP registration of the guest has ended.

In addition, referring to Table 6 below, the operation of registering the membership of the room to a specific extension is described.

TABLE 6

When the service telephone 70 presses the service key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the tone generating circuit 80 to the service telephone matching device 60, and transmits a switching sound to the service telephone 70.

At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605, and transmits the display information corresponding to the service key through the service telephone matching device 60 to perform the service. The display device of the telephone 70 is displayed as shown in 131 of Table 6 above. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time. For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60, and the central processing unit ( 40) records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen, and then the screen information is written to the service telephone matching device 60. The information is sent to the service telephone 70 through 132 of Table 6 above.

At this time, the central processing unit (40) connects the tone generating circuit (80) to the service telephone matching device (60) when the end digit of the room telephone number is input from the service telephone (70). It transmits the sound at the same time and displays the information as shown in 133 of Table 6 above. If the service telephone 70 enters a CLASS OF SERVICE (COS) key or presses a numeric key 5 and enters the SERVICE key shown in FIG. 3, the service telephone matching device 60 passes through the service telephone matching device 60. Is applied to the central processing unit 40. As a result, the central processing unit 40 transmits a switching sound to the service telephone 70 through the service telephone matching device 60 controlling the tone generating circuit 80, and at the same time, as shown in 134 of Table 6 above. Displays information about the cabin class registered in.

In this case, when attempting to delete previously registered cabin subscriber rating information, if the CLR key is inputted from the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40. As a result, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60, and simultaneously transmits information as shown in Table 6 135. Display. Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 136 of Table 6 above.

However, if you want to change the guest subscriber grade information, if the COS digits are input from the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40. As a result, the central processing unit 40 displays the changed guest room class information as shown in 137 of Table 6 on the display device of the service phone 70 through the service telephone matching device 60. 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 138 of Table 6 above. When the service telephone 70 inputs the SPRK key, the central processing unit 40 detects that the registration of the subscriber's grade information of the room has ended.

In addition, referring to Table 7 below to register the class of the room to a specific extension,

TABLE 7

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. The display device 70 displays as shown in 141 of Table 7.

The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time. For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60, and the central processing unit ( 40) records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen, and then the screen information is written to the service telephone matching device 60. The information is sent to the service telephone 70 through 142 of Table 6 above. At this time, the central processing unit (40) connects the tone generating circuit (80) to the service telephone matching device (60) when the end digit of the room telephone number is input from the service telephone (70). It transmits the sound at the same time and displays information as shown in 143 of Table 7. In the service telephone 70, when the ROOM COS key is input or the numeric key 6 is pressed and the SERVICE key shown in FIG. 3 is inputted, the service telephone matching device 60 passes through the central processing unit ( 40). Due to this, the central processing unit 40 controls the tone generating circuit 80 to transmit the switching sound to the service telephone 70 through the service telephone matching device 60 and at the same time as in 144 of Table 7 above. Displays information about room class registered in.

Here, when attempting to delete previously registered room class information, if the CLR key is inputted from the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40. As a result, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone through the service telephone matching device 60 and display information as shown in Table 7145. Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 146 of Table 7. However, if the room grade information is to be changed, the ROOM COS digit is input from the service telephone 70, and is applied to the central processing unit 40 via the service telephone matching device 60. As a result, the central processing unit 40 displays the room class information changed as shown in 147 of Table 7 on the display device of the service phone 70 through the service telephone matching device 60, and at the same time the central processing unit ( 40 controls the tone generating circuit 80 to send a confirmation tone through the service telephone matching device 60. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 148 of Table 7. When the service telephone 70 inputs the SPRK key, the central processing unit 40 detects that the registration of the room grade information has ended.

On the other hand, when the guest stays in the room, the information corresponding to each of the room telephones ST1-STn is registered as described above, and the service telephone 70 is requested from the plurality of registered room telephones ST1-STn. The operation of processing the service request call will be described with reference to FIG. 5 as follows.

In step (400), when the guest of the room calls the service phone 70 by dialing a telephone number using the room phone 10, the central processing unit 40 receives this and proceeds to step 401. . In step 401, the central processing unit 40 determines whether the telephone number entered in the state where the received dialing information is recorded in the call forwarding area of Table 1 is a service telephone number, and is not a service telephone number ( Proceed to step 402) to perform general call processing. However, if the service phone number in step 401 proceeds to step 403 to search for information on the corresponding room phone and stores it in the call progress area of Table 1 and proceeds to call the service phone 70. The service area is set and information on the corresponding room telephone is stored in the extension function registration areas 702 to 704 of Table 2 above. After processing the information, the central processing unit 40 processes the information and transmits the information stored in the area 641,642 of Table 1 to the service telephone 70 via the service telephone matching device 60 (405). Proceed to step). In step 405, the central processing unit 40 controls the service telephone 70 to display the outgoing extension information on the screen. In addition, in step 406, the central processing unit 40 controls the service telephone 70 to display the incoming call on the key and lamp to which the telephone number is assigned, and the ring type ring signal stored in the area 606 of Table 1 above. 606 is generated and sent to the service telephone 70. Then, the central processing unit 40 checks whether the call is terminated by the calling party room telephone 10 and proceeds to step 408 if the call is not terminated. In step 408, it is checked whether the service telephone 70 responds. In other words, if the service telephone 70 is hooked off and is not hooked off, the process proceeds to step 411 and, if it is hooked off, the process proceeds to step 409. In step (409), the central processing unit 40 controls the switching circuit 30 to form a call path between the room telephones transmitted from the plurality of room telephones 10 and the service phone 70 to make a call. After recording the state in the call progress area of each other and proceeds to step 410 when the call is terminated.

In step 410, the CPU 40 determines whether there is a waiting call (that is, an incoming call), and if there is a waiting call, returns to step 406 and repeats the above-described operation. Will end. In addition, in step 411, the CPU 40 checks whether there is a waiting arc, and returns to step 407 if there is no waiting arc, and proceeds to step 412 if there is a waiting arc. In step 412, information about the waiting call is recorded in 631 to 637 of the call progress area of Table 1, and then the service telephone 70 is controlled to display the incoming call on the key and lamp corresponding to the waiting call. Returning to step 407, the above-described operation is repeatedly performed to process the service request call.

As described above, service request call processing is performed to register service function information required from a plurality of room telephones (ST1-STn) to provide a corresponding service. At this time, the information described in the flowchart of FIG. Each embodiment of registering by entering a call lock, call forwarding (DND), call forwarding (FORWARDED), weather time, etc. by the operation of registering will be described with reference to Tables 8, 9, 10, and 11. As follows.

First, the operation of registering the information for performing the call lock function to a specific station will be described with reference to Table 8 below.

TABLE 8

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. The display device 70 displays as shown in 151 of Table 8. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time.

For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen. The information is sent to the service telephone 70 via the matching device 60 as shown in 152 of Table 8. The central processing unit 40 connects the tone generating circuit 80 to the service telephone matching device 60 when the end digit of the room telephone number is input from the service telephone 70. The system transmits a switching sound and displays information as shown in 153 of Table 8. In the service telephone 70, when the EXTL CALL LOCK key is pressed or the numeric key 8 is pressed and the SERVICE key shown in FIG. 3 is inputted, the service telephone matching device 60 passes to the central processing unit 40. Is approved. As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit the switching sound through the service telephone matching device 60, and simultaneously transmits the previously registered call lock information as shown in 154 of Table 8. Display. In this case, when attempting to delete previously registered call lock information, when the CLR key is inputted from the service telephone 70, it is applied to the central processing unit 40 via the service telephone matching device 60. Due to this, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60, and at the same time, as shown in 155 of Table 8 above. Is displayed.

Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits the sound to the service telephone 70 through the service telephone matching device 60. The display information is sent, and information is displayed as shown in Table 156 of the above Table 8. However, when changing the CALL LOCK information, when the *, # key signals are input from the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40. As a result, the CPU 40 displays the CALL LOCK information changed as shown in Table 157 of the Table 8 on the display device of the service phone 70 through the service phone matching device 60. In this case, if the CALL LOCK information to be changed is inverted and input, the SERVICE key is inputted from the service telephone 70 to the central processing unit 40 via the service telephone matching device 60. The device 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60 and to display the changed call lock information as shown in 158 of Table 8 above. do. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 159 of Table 8. In addition, when the SPRK key is input from the service telephone 70, the CPU 40 detects that the call lock registration has been completed.

In addition, referring to Table 9 below, the operation of registering the information for the Do Not Disturb (DND) function to a specific extension will be described.

TABLE 9

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. The display device 70 displays as shown in 161 of Table 9. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time.

For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen. The information is sent to the service telephone 70 via the matching device 60 as shown in 162 of Table 9. The central processing unit 40 connects the tone generating circuit 80 to the service telephone matching device 60 when the end digit of the room telephone number is input from the service telephone 70. The system transmits a switching sound and displays information as shown in 163 of Table 9. When the DND key or the numeric key 9 is pressed in the service phone 70 and the SERVICE key shown in FIG. 3 is inputted, the service phone 70 is applied to the central processing unit 40 via the service phone matching device 60. . As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit a switching sound through the service telephone matching device 60, and simultaneously displays previously registered DND information as shown in 164 of Table 9. do. In this case, when attempting to delete the previously registered DND information, if the CLR key is inputted from the service telephone 70, it is applied to the central processing unit 40 via the service telephone matching device 60. Due to this, the central processing unit 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60, and at the same time, as shown in 165 of Table 9 above. Is displayed.

Thereafter, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits the sound to the service telephone 70 through the service telephone matching device 60. The display information is sent, and information is displayed as shown in 166 of Table 9. However, if you want to change the DND information, the *, # key in the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. This causes the central processing unit 40 to display the DND information changed as shown in 167 of Table 9 on the display device of the service telephone 70 through the service telephone matching device 60. In this case, if the DND information to be changed is inverted and input, the SERVICE key is inputted from the service telephone 70 to the central processing unit 40 via the service telephone matching device 60. 40 controls the tone generating circuit 80 to send a confirmation tone to the service telephone 70 through the service telephone matching device 60 and to display the changed DND information as shown in 168 of Table 9 above. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 169 of Table 9. And when the SPRK key is input from the service telephone 70, the CPU 40 detects that the DND registration is completed.

In addition, referring to Table 10 below, the operation of registering weather visual information to a specific station is described.

TABLE 10

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. The display device of 70 is displayed as shown in 181 of Table 10 above. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time.

For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen. The information is sent to the service telephone 70 via the matching device 60 as shown in 182 of Table 10 above. The central processing unit 40 connects the tone generating circuit 80 to the service telephone matching device 60 when the end digit of the room telephone number is input from the service telephone 70. It transmits a switching sound and displays information as shown in 183 of Table 10 above. When the WAKE key or the numeric key 0 is pressed in the service telephone 70 and the SERVICE key shown in FIG. 3 is inputted, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. . As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit a switching sound through the service telephone matching device 60. If there is a previously registered weather time, it is displayed as 184 of Table 10, and if there is no previously registered weather time information, it is displayed as 185 of Table 10. When the * key or the # key is input to register the weather visual information in the state indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the CPU 40 sequentially displays four weather time registration areas while the * key or # key is input or down. In this way, when one of the four weather time registration areas is selected and the weather time is input, the central processing unit 40 controls the service telephone 70 and displays the same as 186 of Table 10. The weather time is assumed to be 06. Then, enter a numeric digit to select how many days to ring the weather bell at 06. The central processing unit 40 through the service telephone 70, the number of ring occurrence days as shown in 187 of Table 10 Display. Then, the central processing unit 40 generates display information when a predetermined time elapses, and sends the service information to the service telephone 70 through the service telephone matching device 60 to display the information as shown in 188 of Table 10. . When the * key or the # key is input, the central processing unit 40 displays the type of message by controlling the service telephone 70. When the weather time message is selected, the message is displayed as shown in 189 of Table 10 above. When the SERVICE key is input from the service telephone 70, the service telephone matching device 60 is applied to the central processing unit 40, and the central processing unit 40 controls the tone generating circuit 80. By sending a confirmation sound through the service telephone matching device 60, and displays the weather time information registered as shown in 190 of Table 10. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound when a predetermined time elapses, and transmits it to the service telephone 70 through the service telephone matching device 60. The screen display information is sent out and information is displayed as shown in 191 of Table 10 above. When the SPRK key is input by the service telephone 70, the CPU 40 detects that the weather time information registration is completed.

Meanwhile, in order to delete the weather time information registered as described above, when the weather key registration key is selected by pressing * key or # key in the weather time registration process, the clear key is input, and the central processing unit 40 selects the weather time. Delete weather information in the registration area.

In addition, the operation of registering the information for the forwarding (FORWARDED) function to a specific extension described with reference to Table 11 below,

TABLE 11

When the service telephone 70 presses the SERVICE key shown in FIG. 3, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 secures a call progress area as shown in Table 1 in order to record various information to be used by the service telephone 70 in the memory 50. Here, the service phone 70 is registered in the call progress area 600 that the current phone is in use, and the current phone is registered in the call progress area 601 in the call progress area 601 and various information about the service phone 70 in the call progress area. Register. The central processing unit 40 connects the service telephone matching device 60 and the tone generating circuit 80 to transmit the switching sound to the service telephone 70. At this time, the central processing unit 30 records information on the type of audible sound being used in the call progress area 605 and transmits the display information corresponding to the service key through the service telephone matching device 60 so as to provide the service telephone. A display device (70) is shown as 201 in Table 11 above. The central processing unit 40 then monitors whether an extension number is input from the service telephone 70 and waits for a digit to be input within a specified time. For example, assuming that the telephone number 1234 is entered in the service telephone 70, the input digit is transmitted to the central processing unit 40 via the service telephone matching device 60. At this time, the central processing unit 40 records the screen information in the call progress area 641,642 of Table 1 so that it can be stored on the call progress area 643 of Table 1 and displayed on the screen. The information is sent to the service telephone 70 via the matching device 60 as shown in 202 of Table 11 above. The central processing unit 40 connects the tone generating circuit 80 to the service telephone matching device 60 when the end digit of the room telephone number is input from the service telephone 70. It transmits the sound of switching to and displays information as shown in 203 of Table 11.

When the FWD key or the numeric key 7 is pressed in the service telephone 70 and the SERVICE key shown in FIG. 3 is input, the service telephone 70 is applied to the central processing unit 40 via the service telephone matching device 60. . As a result, the central processing unit 40 controls the tone generating circuit 80 to transmit a switching sound through the service telephone matching device 60 and displays various information of the call forwarding function as shown in 204 of Table 11 above. do. At this time, the user selects and registers one call forwarding function by inputting a number key. Looking at the registration operation according to each key selection of each call forwarding function, the user inputs the numeric key “1” of the service telephone 70. In this case, the service telephone matching device 60 is applied to the central processing unit 40. At this time, the central processing unit 40 controls the service telephone 7 to display ALL CALL FORWARD information as shown in 205 of Table 11, and after the predetermined time elapses, there is no call forwarding phone number registered previously. In the case of 206 in Table 11, if there is a call forwarding telephone number previously registered, it is displayed as 207 in Table 11. When the ALL CALL call forwarding telephone number is input from the service telephone 70 in the state indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the central processing unit 40 is stored in the extension function registration area 709 as shown in Table 2 and displayed on the display device of the service telephone 70 through the service telephone matching device 60. For example, When the room telephone is transferred to 3456, it is displayed as 208 of Table 11. Then, the central processing unit 40 generates display information when a predetermined time elapses, and sends the service information to the service telephone 70 through the service telephone matching device 60 to display the information as shown in 209 of Table 11. .

However, when the user inputs the numeric key “2” of the service telephone 70, it is applied to the central processing unit 40 through the service telephone matching device 60. At this time, the central processing unit 40 controls the service telephone 70 to display BUSY FORWARD information as shown in 210 of Table 11, and when there is no incoming call forwarding phone number registered after a predetermined time elapses. Is displayed as shown in 211 of Table 11, and if there is an existing call forwarding telephone number, it is displayed as shown in 212 of Table 11. When the call forwarding telephone number is input from the service telephone 70 in the state indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the central processing unit 40 is stored in the extension function registration area 709 as shown in Table 2 and displayed on the display device of the service telephone 70 through the service telephone matching device 60. For example, In the case of a call forwarding to a room telephone 3456, it is displayed as 213 of Table 11. Then, the central processing unit 40 controls the tone generating circuit 80 when a predetermined time elapses, and generates a switching sound and transmits it to the service telephone 70 through the service telephone matching device 60. The display information is generated and sent to the service telephone 70 through the service telephone matching device 60 to display the information as shown in 214 of Table 11.

In addition, when the user inputs the numeric key “3” of the service telephone 70, it is applied to the central processing unit 40 through the service telephone matching device 60. At this time, the central processing unit 40 controls the service telephone 70 to display NO ANS FORWARD information as shown in 215 of Table 11, and after the set time elapses, there is no call forwarding phone number registered previously. In the case of 216 of Table 11, and if there is a call forwarding telephone number registered previously, it is displayed as 217 of Table 11. When the NO ANS call forwarding telephone number is input from the service telephone 70 in the state as indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the central processing unit 40 is stored in the extension function registration area 709 as shown in Table 2 and displayed on the display device of the service telephone 70 through the service telephone matching device 60. For example, If the room phone is not answered for a certain time to 3456, the call forwarding is displayed as shown in 218 of Table 11. Then, the central processing unit 40 controls the tone generating circuit 80 when a predetermined time elapses, and generates a switching sound and transmits it to the service telephone 70 through the service telephone matching device 60. The display information is generated and sent to the service telephone 70 through the service telephone matching device 60 to display the information as shown in 219 of Table 11.

In addition, when the user inputs the numeric key “4” of the service telephone 70, it is applied to the central processing unit 40 through the service telephone matching device 60. At this time, the central processing unit 40 controls the service telephone 70 to display BUSY / NO ANS FORWARD information as shown in 220 of Table 11, and after a predetermined time elapses, a call forwarding phone number registered in advance. If there is no, it is displayed as 221 of Table 11, and if there is an existing call forwarding telephone number, it is displayed as 222 of Table 11. When the BUSY / NO ANS call forwarding telephone number is input from the service telephone 70 in the state indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the central processing unit 40 is stored in the extension function registration area 709 as shown in Table 2 and displayed on the display device of the service telephone 70 through the service telephone matching device 60. For example, If the call is transferred to the room telephone 3456 or there is no response for a certain time, the call is displayed as 223 of Table 11 above. Then, the central processing unit 40 controls the tone generating circuit 80 to generate a switching sound and transmits it to the service telephone 70 through the service telephone matching device 60. The display information is generated and sent to the service telephone 70 through the service telephone matching device 60 to display the information as shown in 224 of Table 11.

In addition, when the user inputs the numeric key “5” of the service telephone 70, it is applied to the central processing unit 40 through the service telephone matching device 60. At this time, the central processing unit 40 controls the service telephone 70 to display OFF SITE FORWARD information as shown in 225 of Table 11, and after a predetermined time elapses, there is no call forwarding phone number registered previously. In this case, as shown in 226 of Table 11, and if there is a call forwarding phone number registered previously, as shown in 227 of Table 11. When the OFF SITE call forwarding telephone number is input from the service telephone 70 in the state as indicated above, it is applied to the central processing unit 40 via the service telephone matching device 60. Therefore, the central processing unit 40 is stored in the extension function registration area 709 as shown in Table 2 and displayed on the display device of the service telephone 70 through the service telephone matching device 60. For example, If the room telephone is converted to a call in and out of the station to 3456 as shown in 228 of Table 11. Then, the central processing unit 40 controls the tone generating circuit 80 when a predetermined time elapses, and generates a switching sound and transmits it to the service telephone 70 through the service telephone matching device 60. The display information is generated and sent to the service telephone 70 through the service telephone matching device 60 to display information as shown in 229 of Table 11.

Meanwhile, in order to delete the call forwarding information registered as described above, when the FWD key or 6 is input and the clear key is pressed while the SERVICE key is input, the central processing unit 40 deletes all registered call forwarding information. And control the service telephone 70 to display information as shown in 230 of Table 11. Then, the central processing unit 40 transmits the screen display information when a predetermined time elapses and displays the information as shown in 231 of Table 11. When the SPRK key is input from the service telephone 70, the CPU 40 detects that registration of the call forwarding information is completed. In the room management exchange system, the guest's name, guest's language, guest's VIP status, room grade, and guest's grade are registered and high, and a large number of room subscribers are installed in the front to receive various services. When calling a service telephone, the calling order is determined according to the subscriber class or room class, and the incoming call status is displayed to promptly perform the call service according to the subscriber class. Thus, by making a call service with a room subscriber, a service required by the room subscriber, such as a wake-up call, call forwarding, call stoppage, and call rejection, is provided. However, a method of performing a service such as a wake-up call, call forwarding, call stoppage, call rejection, etc. uses a function provided by a conventional private exchange system.

As described above, the present invention registers the guest's personal information using the service telephone in the room management exchange system, and then the guest can detect the caller's information before the call in advance and perform the service quickly. There is an advantage that the service can be performed quickly according to the ranking.

Claims (2)

A call service method of a room management switching system having a service telephone, comprising: an information registration mode setting step of inputting a function key signal for inputting service information of a specific station and setting the information registration mode; An extension number input process of setting the information registration state and inputting a specific extension number to be registered, and inputting a corresponding information when receiving a corresponding information registration selection key signal after inputting a specific extension number in the extension number input process. A call order determining process of receiving an information registration process, receiving dialing information, searching for information on the corresponding subscriber registered in the information registration process, and determining a calling order; and calling information according to the calling order determined in the calling order determining process. Call the service phone to display outgoing extension information and turn on the incoming key lamp assigned to the extension phone number. An incoming call state alarm display process for generating a ring signal at the same time, a call formation process for forming a call path at the time of hooking off a service telephone after displaying an incoming state alarm in the incoming state alarm display process, and during the call formation process And forming a furnace and returning to the incoming call state alarm display process when a waiting arc exists. The method of claim 1, wherein the information registered during the information registration process is a guest name, a guest language, VIP status, a room subscriber level, and a room class.