KR20210063586A - Matching service providing method and server for repairing air-conditioner using communication network - Google Patents

Abstract

A refrigeration and air conditioner repair matching method using a communication network that provides information on the refrigeration and air conditioner that a consumer who wants to repair a refrigeration and air conditioner wants to receive repaired using a communication network, and selects a repair company to repair the refrigeration and air conditioner, and a matching server that executes the same is about The matching method according to the present invention comprises the steps of receiving repair request information including location information, product information, and malfunction symptoms of a refrigeration air conditioner to be repaired from a consumer terminal, and a serviceable area among the stored repair company information is the location of the refrigeration air conditioner Reserving repair by transmitting the repair request information to the terminal of the repair company that matches the information to receive business trip information including the available business trip time and repair cost, and transmitting the repair company information including the business trip information to the consumer terminal It includes the step of receiving whether or not the transmission.

Description

Refrigeration air conditioner repair matching method using a communication network and a matching server that executes the same {Matching service providing method and server for repairing air-conditioner using communication network }

The present invention relates to a refrigeration and air conditioner repair matching method using a communication network and a matching server that executes the same, and more particularly, to a refrigeration and air conditioner that a consumer who wants to repair a refrigeration and air conditioner wants to receive repaired using a communication network. It relates to a refrigeration and air conditioner repair matching method using a communication network that can select a repair company to repair the refrigeration and air conditioner, and a matching server that executes the same.

In general, a refrigeration air conditioner is a device for cooling a room by circulating a refrigerant between an indoor unit and an outdoor unit, and a refrigeration cycle is usually applied for cooling. When cooling according to the refrigeration cycle, the refrigerant is vaporized in the heat exchanger of the indoor unit to absorb ambient heat, and the refrigerant is liquefied in the heat exchanger of the outdoor unit to release heat. At this time, when the cold air formed around the heat exchanger of the indoor unit is blown into the room, the room is cooled.

In such a refrigeration air conditioner, a single outdoor unit and an indoor unit are used, or a plurality of outdoor units and indoor units are configured and used in order to increase energy consumption efficiency in long-distance cooling requiring mass cooling.

Such refrigeration and air conditioners often break down due to overload, external shock, aging, etc., which causes the freshness of goods provided in warehouses, agricultural and fishery products centers, and refrigeration warehouses to be continuously maintained, as well as a decrease in the freshness of large quantities of goods. loss of goods will occur.

Therefore, repairs must be made promptly in the event of a failure of the refrigeration and air conditioner. In the event of a sudden failure, it is difficult to quickly contact a repair company or a technician. In particular, in the case of a large demand for the refrigeration and air conditioner, such as in summer, immediate repair is not performed and repair is delayed. As a result, there is a problem that damage occurs.

Korean Patent Laid-Open Patent Publication No. 10-2007-0017269 (Pipe inspection operation method and piping inspection method of multi-air conditioner system)

The present invention was devised to solve such a problem, and the present invention provides information on a target to be repaired by a consumer who wants to repair a refrigeration and air conditioner using a communication network, and selects a repair company who wants to repair the refrigeration and air conditioner. An object of the present invention is to provide a matching method for repairing and matching refrigeration and air conditioning units and a matching server that executes the same.

In order to solve the above problem, the present invention is a method of matching a consumer and a repair company requesting repair of a refrigeration air conditioner by a matching server, in which a consumer terminal and a repair company terminal are connected through a communication network, of the refrigeration air conditioner to be repaired from the consumer terminal Receiving repair request information including location information, product information, and failure symptoms, by transmitting the repair request information to the terminal of the repair company whose serviceable area among the stored repair company information matches the location information of the refrigeration and air conditioner Receiving business trip information including business trip available time and repair cost, and transmitting repair company information, including business trip information, to the consumer terminal to receive whether or not to make a repair reservation.

In addition, in the present invention, the product information and the failure symptom information of the refrigeration air conditioner include photo information.

In addition, in the present invention, the repair company information including the repair satisfaction evaluation score information of the repair company is transmitted.

In addition, in the present invention, a push notification message notifying that a repair request has been received from the consumer terminal is transmitted to the terminal of the repair company, and the push notification message is received and connected to the repair matching service server to the terminal of the repair company. Provide the repair request information and receive business trip information.

In addition, the present invention is a matching server that connects a consumer and a repair company requesting repair of a refrigeration air conditioner by connecting a consumer terminal and a repair company terminal through a communication network, and location information, product information and malfunction of the refrigeration air conditioner to be repaired from the consumer terminal Repair information receiving unit that receives repair request information including symptoms, and receives travel information including travel available time and repair cost from the repair company terminal, including repair request information of consumers, business trip information and service area A user information database that stores information about repair companies that are repaired, a repair company selection department that selects a repair company whose serviceable area matches the location information of the refrigeration and air conditioner by referring to the user information database, and information and business trip information of the selected repair company and a repair reservation processing unit which transmits to the consumer terminal and receives whether or not a repair reservation is made.

According to the present invention, when the refrigeration and air conditioner malfunctions, when the consumer inputs the information of the refrigeration and air conditioner to be repaired using his/her terminal, he or she can check the information from the repair company and select it, so there is no need to find a separate repair company, In particular, it is possible to select a suitable repair company according to the travel time provided by a number of repair companies in a short distance, so that the repair service can be provided quickly.

1 is a network configuration diagram for explaining a refrigeration air conditioner repair matching system according to an embodiment of the present invention.
2 is a functional configuration diagram of a refrigeration air conditioner repair matching server according to an embodiment of the present invention.
3 is a flowchart illustrating a process in which a refrigeration air conditioner repair matching method is implemented according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

This embodiment is provided to more completely explain the present invention to those with average knowledge in the art, and the shape of the elements in the drawings, the size of the elements, the spacing between elements, etc. may be exaggerated or reduced for

In addition, in describing the embodiment, if a component is described as "comprised", "coupled", "fixed", etc. to another component, it is directly provided, coupled and fixed to the other component. There may be, but it should be understood that other components may exist in the middle.

In addition, when it is determined that the technical features of the present invention may be unnecessarily obscured as matters already known to those skilled in the art, such as known functions or known configurations related in principle in describing the embodiments, the detailed description thereof A description will be omitted.

Referring to FIG. 1 , the refrigeration and air conditioner repair matching system includes a consumer terminal 100 , a repair company terminal 200 , and a refrigeration and air conditioner repair matching server 300 .

The consumer terminal 100 and the repair company terminal 200 are terminals owned by the consumer and the refrigeration and air conditioner repair company, respectively, so as to access the matching server 300 , and may be implemented as a PDA, a smart phone, a tablet PC, a laptop computer, and the like. In the consumer terminal 100 and the repair company terminal 200, a refrigeration and air conditioner repair matching application for accessing the refrigeration and air conditioner repair matching server 300 is pre-installed or may be downloaded and installed through a set path.

The consumer terminal 100 accesses the refrigeration and air conditioner repair matching server 300 through the refrigeration and air conditioner repair matching application, and inputs consumer information such as name, address, contact information, and industry through membership registration. And, when the refrigeration and air conditioner fails, access the refrigeration and air conditioner repair matching server 300, input repair request information required for repair reservation, check the received repair company information, and select a suitable repair company to make a repair reservation. Repair request information includes location information, product information, and failure symptoms of the refrigeration and air conditioner to be repaired.

Product information of refrigeration and air conditioners may include general product information such as product type, manufacturer, model name, and date of manufacture, along with history information such as failure history. You can enter specific symptoms such as ", "cooling does not cool during operation", "cooling does not last".

The location information, product information, and failure symptoms of such refrigeration and air conditioners can be provided as selectable items in the application so that consumers can easily input them. And it may be provided as photo information by taking a picture showing the failure symptoms.

The consumer terminal 100 transmits the above-mentioned repair request information to the refrigeration and air conditioner repair matching server 300 through the repair matching application as described above, and receives business trip information including repair company information from the refrigeration and air conditioner repair matching server 300 therefrom. Receive and decide whether to schedule a repair or not.

The repair company terminal 200 accesses the matching server 300 through the repair matching application and inputs repair company information such as a name, address, contact information, serviceable area, and repair specialized field through membership registration. Then, the repair company terminal 200 confirms that there is a repair request through the push notification message, accesses the server 300, reads the repair request information of the consumer, and transmits business trip information including the available business trip time and repair cost do.

The refrigeration and air conditioner repair matching server 300 is connected to the consumer terminal 100 and the repair company terminal 200 through wired and wireless communication networks, and selects and repairs a suitable repair company according to the repair request information transmitted from the consumer terminal 100 The server that handles request reservations.

2 is a functional configuration diagram of the refrigeration and air conditioner repair matching server 300 . Referring to FIG. 2 , the refrigeration and air conditioner repair matching server 300 is a repair information management unit that receives consumer information, repair company information, repair request information, and business trip information provided from the consumer terminal 100 and the repair company terminal 200 . (310), the repair company selection unit 320 for selecting a suitable repair company according to the received repair request information, a notification message for transmitting a push notification message notifying that the consumer's repair request has been received to the repair company terminal 200 The unit 330, the repair reservation processing unit 340 that transmits the selected repair company information and business trip information to the consumer terminal 100 and receives whether a repair reservation is made, and a repair company that receives and evaluates whether the customer is satisfied with the repair company The evaluation unit 350 , the consumer information and repair request information provided from the consumer terminal 100 , and the user information database 360 that stores the repair company information and business trip information provided from the repair company terminal 300 , by the consumer It is made to include a repair reservation information database 370 in which the approved repair reservation information is stored.

The repair information management unit 310 is a program that receives information from consumers and repair companies connected to use the matching service. The repair information management unit 310 generates access information (login ID, password, etc.) when a consumer or repair company requests registration through the terminals 100 and 200, and stores and manages the input information in the user information database 360. . The repair company selection unit 320 is a program for selecting a repair company in which the serviceable area of the repair company stored in the user information database 360 matches the location information of the refrigeration and air conditioner requested by the consumer.

The notification message transmission unit 330 is a program that transmits a push alarm message notifying that a repair request has been received from the consumer to the repair company terminal 200, where the repair company terminal 200 to which the push notification message is transmitted is selected from the repair company. It is a terminal 200 of a repair company selected by the government 320 . The push notification message is, for example, "Repair request information has been received from the consumer. Would you like to confirm it?" It may be in the form of an SMS message, an MMS message, etc. interworking with the repair matching application in the consumer terminal 100 as a message, or it may be a URL callback message accessible to the refrigeration and air conditioner repair matching server 300 . When the repair company terminal 200 that has received the push notification message accesses the server 300, repair request information including the consumer's photo information is provided.

The repair company terminal 200 that has received such consumer's repair request information may receive repairability information such as "repairable (Y) and non-repairable (N)" together, but when "repairable" is selected It transmits business trip information including the available business trip time and repair cost to the server 300 .

The repair reservation processing unit 340 is a program for transmitting the repair company information and business trip information selected by the repair company selection unit 320 to the consumer terminal 100, and a plurality of repair company information selected by the consumer terminal 100 is Customers who have received the repair company information can decide whether to make a reservation for repair by comparing and judging information such as business travel time, repair cost, and repair specialty area of multiple repair companies. When the repair reservation information is received from the consumer terminal 100, the repair reservation processing unit 340 notifies the repair company selected by the consumer that the repair has been reserved through a push alarm message, and the reservation information database 370 includes the consumer and It stores repair reservation information including the name of the repair company, business trip time and location.

The repair company evaluation unit 350 is a program that receives and evaluates satisfaction information about the repair company from the consumer's terminal 100 that has been repaired, and "satisfaction (YES)" through the repair matching application installed in the consumer terminal 100 Enter two-level evaluation rating information such as " or "dissatisfied (NO)", or enter multi-stage evaluation rating information such as "very good", "good", "average", "bad", and "very bad" After receiving it, it is possible to evaluate the repair company by calculating it cumulatively after converting it into a set evaluation score. Here, the repair company can be evaluated by grades (A to F grades) or scores (100 to 0 points), and the repair company evaluation information is stored in the user information database 360 and sent to the consumer terminal 100 as business trip information. may be provided.

FIG. 3 is a flowchart illustrating a process in which a method of matching a repair company with a consumer requesting repair of the air conditioner by the refrigeration air conditioner repair matching server 300 is implemented according to an embodiment of the present invention.

Referring to FIG. 3 , consumer information, repair company information, repair request information, and business trip information are received from the consumer terminal 100 and the repair company terminal 200 and stored in the user information database 360 ( S110 ). Next, a repair company that matches the location information of the refrigeration and air conditioner to be repaired is selected from the user information database 360 in which the serviceable area is stored (S120). Next, a push notification message notifying that the customer's repair request has been received is transmitted to the selected repair company terminal 200 (S130), and the consumer to the repair company terminal 200 connected to the server 300 by receiving the alarm message Provides repair request information including location information, product information, and failure symptoms of the refrigeration and air conditioner stored in the user information database 360 together with the information, and the available travel time and repair cost along with repairable information from the repair company terminal 200 Receives business trip information including (S140). Here, product information and malfunction symptoms may be provided as information including photo information. Next, repairable repair company information and business trip information are transmitted to the consumer terminal 100 (S150), and repair reservation information is received from the consumer terminal 100 and stored in the reservation information database 370 (S160). Here, business trip information for a plurality of repair companies may be provided to the consumer terminal 100, and the business trip information may include the repair company's available business trip time, repair specialized field, as well as repair company evaluation grade or score information. You can make a repair reservation by designating a repair company that is suitable for you. When a repair reservation request is received from the consumer terminal 100, repair reservation information including the name of the consumer and repair company, business trip time and place is stored, and the reservation is notified to the selected repair company through a push alarm message (S170) . When the refrigeration and air conditioner repair is made by the repair company according to the reservation, the consumer receives the satisfaction information about the repair company from the terminal 100, converts it into an evaluation score, and stores it in the user information database 370 (S180).

According to the present invention, when the refrigeration and air conditioner malfunctions, when the consumer inputs the information of the refrigeration and air conditioner to be repaired using his/her terminal, he or she can check the information from the repair company and select it, so there is no need to find a separate repair company, In particular, it is possible to select a suitable repair company according to the travel time provided by a number of repair companies in a short distance, so that the repair service can be provided quickly.

The present invention described above is not limited to the described embodiments, and it is apparent to those skilled in the art that various modifications and variations can be made without departing from the spirit and scope of the present invention. Accordingly, it should be said that such variations or modifications fall within the scope of the claims of the present invention.

100: consumer terminal 200: repair company terminal
300: refrigeration air conditioner repair matching server 310: repair information management unit 320: repair company selection unit 330: notification message transmission unit
340: repair reservation processing unit 350: repair company evaluation unit
360: user information database
370: Reservation information database

Claims (5)

In the method of matching a consumer and a repair company requesting repair of a refrigeration air conditioner by a matching server, in which a consumer terminal and a repair company terminal are connected through a communication network,
receiving repair request information including location information, product information, and failure symptoms of the refrigeration air conditioner to be repaired from the consumer terminal;
transmitting the repair request information to a terminal of a repair company whose serviceable area among the stored information of the repair company matches the location information of the refrigeration and air conditioner, and receiving business trip information including available business trip time and repair cost;
transmitting information of a repair company including the business trip information to the consumer terminal to receive whether a repair reservation is made; Refrigeration air conditioner repair matching method comprising a. The method of claim 1,
Refrigeration and air conditioner repair and matching method, characterized in that the product information and the failure symptom information of the refrigeration air conditioner include photo information. The method of claim 2,
Refrigeration and air conditioner repair matching method, characterized in that for transmitting the information of the repair company including the repair satisfaction evaluation score information of the repair company. The method of claim 3,
A push notification message notifying that a repair request has been received from the consumer terminal is transmitted to the terminal of the repair company, and the repair request information is provided to the terminal of the repair company connected to the repair matching service server by receiving the push notification message And refrigeration air conditioner repair matching method, characterized in that receiving the business trip information. In the matching server that connects a consumer terminal and a repair company terminal through a communication network to connect a consumer requesting repair of a refrigeration air conditioner and a repair company,
A repair information receiving unit that receives repair request information including location information, product information, and failure symptoms of the refrigeration and air conditioner to be repaired from the consumer terminal, and receives business trip information including travel available time and repair cost from the repair company terminal ;
a user information database for storing repair request information of the consumer, business trip information of the repair company, and repair company information including a serviceable area;
a repair company selection unit for selecting a repair company whose serviceable area matches the location information of the refrigeration and air conditioner with reference to the user information database; And,
Refrigeration and air conditioner repair matching server comprising a; a repair reservation processing unit that transmits the information of the selected repair company and the business trip information to the consumer terminal and receives whether a repair reservation has been made.

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