KR20160085021A - Patient customized automatic response apparatus and method - Google Patents

Abstract

A patient-customized answering machine and method are disclosed. The patient-customized automatic answering device includes an interface unit for confirming a field name based on a query message from a terminal, an acquiring unit for acquiring a result value for the field name from a hospital server, And generating a standard response message by replacing the substitute character in the response message with the result value, and providing the standard response message to the terminal.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention [0001] The present invention relates to a personalized automatic answering apparatus and method,

Embodiments of the present invention are directed to techniques that provide a personalized answer to a patient ' s query.

The patient can call the hospital, for example, regarding the reception time, the number of waiters, the symptoms of prescription medicine, and the like.

However, frequent telephone inquiries may reduce the effectiveness of the work in the hospital.

In addition, depending on the situation in the hospital, the patient feels uncomfortable when the telephone can not be immediately responded to.

Therefore, there is a need for technologies that can automatically provide answers to inquiries from patients, increase the efficiency of the hospital work, and satisfy patients.

The present invention is a method for confirming a field name based on a query message from a terminal, acquiring a result value for the field name from a hospital server, and then, for a response message set in association with the result value, To the terminal by providing the standard response message to the terminal, thereby automatically providing a customized answer required for the patient.

In the present invention, when the field name confirmed on the basis of the inquiry message is associated with 'patient', it further receives the patient identification information from the terminal, and from the patient information acquired from the hospital server corresponding to the patient identification information, And to substitute the substitution character in the response message, thereby accurately providing the answer to a very personal question by utilizing the electronic medical record information of the patient.

In addition, the present invention provides a message list about a keyword to a terminal when a keyword is input from the terminal, receives a query message according to a selection command from the terminal on the message list, The present invention is intended to allow a user to easily input a desired query message without having to input a desired query message.

According to another aspect of the present invention, there is provided a patient-specific automatic response apparatus including an interface unit for confirming a field name based on a query message from a terminal, an obtaining unit for obtaining a result value of the field name from a hospital server, And generating a standard response message by replacing the replacement character in the response message with the resultant value, and providing the standard response message to the terminal.

According to another aspect of the present invention, there is provided a method for automatically responding to a patient, the method comprising: confirming a field name based on a query message from a terminal; obtaining a result value of the field name from a hospital server; Generating a standard response message by replacing the replacement character in the response message with the resultant value in response to the response message, and providing the standard response message to the terminal.

According to an embodiment of the present invention, a field name is confirmed based on a query message from a terminal, a result value for the field name is obtained from a hospital server, By providing a standard response message created by replacing the substitute character in the response message with the result value, the terminal automatically provides the customized answer required for the patient, thereby improving the efficiency of the work in a hospital that does not need to respond , The patient receiving an immediate response will feel satisfied.

According to the embodiment of the present invention, when the field name confirmed on the basis of the inquiry message is associated with 'patient', it further receives the patient identification information from the terminal, and the patient information The substitute character in the response message is replaced with the result value for the field name, so that it is possible to accurately provide the answer to a very personal question using the electronic medical record information of the patient.

According to an embodiment of the present invention, when a keyword is input from a terminal, a message list related to a keyword is provided to the terminal, and upon receiving a query message in response to a selection command in the terminal, It is possible to easily input a desired query message without typing the message every time.

1 is a diagram showing an example of the configuration of a network including a patient-customized automatic answering device according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a configuration of a patient-customized automatic answering device according to an embodiment of the present invention.
3 is a view for explaining an example of field name confirmation based on a query message in a patient-customized automatic response device according to an embodiment of the present invention.
4 is a view for explaining an example of a result value for a field name obtained in the patient-customized automatic answering device according to an embodiment of the present invention.
5 is a view for explaining an example of a standard response message provided by the patient-customized automatic answering device according to an embodiment of the present invention.
6 is a diagram for explaining an example of a query response in the patient-customized answering machine according to an embodiment of the present invention.
7 is a diagram for explaining another example of a query response in the patient-specific automatic response device according to an embodiment of the present invention.
8 is a flowchart illustrating a patient-customized automatic answering method according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to the embodiments of the present invention, examples of which are illustrated in the accompanying drawings.

1 is a diagram showing an example of the configuration of a network including a patient-customized automatic answering device according to an embodiment of the present invention.

1, a network 100 including a patient-specific answering machine according to one embodiment of the present invention may include a terminal 101, a patient-specific answering machine 103, and a hospital server 105 have.

The terminal 101 may be, for example, a smart phone, a tablet PC, and the like, but is not limited thereto.

The terminal 101 transmits a query message to the patient-specific automatic response apparatus 103 in response to a query request from a user (e.g., a patient), and as a response to the query request from the patient- Standard response messages can be received.

When receiving the inquiry message from the terminal 101, the patient-customized automatic answering device 103 automatically provides a standard response message corresponding to the received inquiry message to the terminal 101, thereby promptly responding to the inquiry can do.

At this time, the patient-customized automatic answering device 103 can confirm the field name based on the inquiry message from the terminal 101, and obtain the result value for the field name from the hospital server 105. [ The patient-customized automatic response apparatus 103 that has obtained the resultant value creates a standard response message by replacing the substitute character in the response message with the resultant value for the response message set in association with the resultant value, By providing a message to the terminal 101, it is possible to automatically provide the necessary personalized answers to the patient, reduce the number of inquiries to the hospital, eliminate the hassle of receiving frequent inquiries, To improve the efficiency of the work in the hospital.

For example, the patient-customized automatic response apparatus 103 confirms the field name of 'reception time' on the basis of the inquiry message when receiving the inquiry message of 'when is receipt possible?' From the terminal 101, From the hospital server 105 as a result value for the field name of the " reception time ". The patient-customized automatic answering machine 103 that has obtained the resultant value can perform the substitution in the response message for the response message set in association with the result value of '10 to 18 hours' (for example, the reception time is '*' (For example, reception time is 10 to 18 o'clock) by replacing the character (*) with the result value of 10 to 18 o'clock, and provides the standard response message to the terminal 101 can do.

The patient-customized automatic answering device 103 further receives the patient identification information from the terminal 101 when the confirmed field name is associated with the " patient " based on the inquiry message, By extracting the result value for the field name from the patient information acquired from the patient information acquiring unit 105 and replacing the substitute character in the response message, the answer can be accurately provided to a very personal question using the electronic medical record information of the patient .

The hospital server 105 can provide the resultant value for the field name to the patient-specific automatic response device 103 when the field name is received from the patient-specific automatic response device 103. [

When the patient identification information is received from the patient-specific automatic response device 103, the hospital server 105 searches for patient information corresponding to the patient identification information from the electronic medical record information of the patient, and transmits the patient-specific automatic response device 103 ).

FIG. 2 is a block diagram illustrating a configuration of a patient-customized automatic answering device according to an embodiment of the present invention.

2, the patient-specific answering machine 200 according to an embodiment of the present invention may include an interface unit 201, an acquiring unit 203, a processor 205, and a database 207. [

The interface unit 201 can confirm the field name based on the inquiry message from the terminal. Herein, the field name may be, for example, a 'medical department', a 'number of waiters', a 'lunch time', etc., associated with 'patient', 'patient name', 'prescription date', 'prescription drug name' , 'Reception time', 'doctor name', and 'working time'.

Specifically, the interface unit 201 receives a keyword from the terminal, acquires a message list related to the input keyword from the database 207, and provides the message list to the terminal, and according to a selection command in the terminal, And receive the inquiry message. At this time, if a text message is inputted from the terminal, the interface unit 201 can detect the keyword in the text message.

For example, when the keyword 'sleepiness, sleep, and medicine' is input from the terminal, the interface unit 201 determines 'sleeping, can I take the prescribed medicine and eat it?', What is the way to get drowsy / chongon? Etc., from the database 207 and provide them to the terminal.

In addition, when the keyword 'reception' is input from the terminal, the interface unit 201 displays a list of messages related to the keyword as' what time is it accepted? ',' When is the receipt time? How long is the waiting time? " Etc., from the database 207 and provide them to the terminal.

The interface unit 201 may further receive patient identification information (e.g., patient name, resident registration number) from the terminal when the confirmed field name is associated with 'patient'.

When providing the message list, the interface unit 201 may receive patient information (e.g., patient age, patient disease, patient gender, etc.) acquired from the hospital server in response to the patient identification information, , Prescription information, etc.), and re-order the message list and provide the re-ordered message list to the terminal.

The obtaining unit 203 may obtain the result value for the field name from the hospital server.

The acquisition unit 203 acquires patient information corresponding to the patient identification information from the hospital server when the patient identification information is further received from the terminal, extracts a result value for the field name from the acquired patient information, can do. For example, the acquisition unit 203 acquires patient information corresponding to 'Hong Kil-dong' from the hospital server when the 'Hong Kil-dong' is received as the patient identification information from the terminal, and the field name is' patient name, prescription date, (Symptom of drowsiness, rash, eruption, nausea and vomiting), gerolin (area, nausea, vomiting) as the results of the field name in the patient information, Symptoms of vomiting), and gaborin sseng (rashes, symptoms of redness) 'can be extracted.

When acquiring patient information from the hospital server, if the patient information corresponding to the set period including the current time (for example, the last three months) can not be acquired from the hospital server, the acquisition unit 203 acquires the history To the terminal.

Further, the obtaining unit 203 may filter the result value acquired from the hospital server based on the keyword inputted from the terminal.

For example, the obtaining unit 203 obtains a result value for the 'reception time per day' from the hospital server as a result value for the field name of 'reception time', and if the keyword input from the terminal is' Monday, , The 'reception time on Monday' can be extracted by filtering the result value for 'reception time per day' based on 'Monday'.

Also, the obtaining unit 203 determines whether the result value of the field name of 'patient name, prescription date, prescription drug name, symptom' is 'Hong Kil-dong', 2015, Jan 2 prescription, Kodenangjeong (drowsiness, (Symptom of nausea, vomiting), a symptom of nausea and vomiting, a symptom of nausea and vomiting, a symptom of nausea and vomiting, a symptom of nausea and vomiting, By filtering the values, you can extract 'Hong Kil Dong, 2015, January 2 prescription, Corde Ning Jung (sleepiness)'.

The processor 205 replaces the substitution characters (e.g., #, @, &) in the response message with the result value for the field name for the response message set in association with the result value acquired from the hospital server, And provides the standard response message to the terminal through the interface unit 201. [ At this time, the processor 205 may acquire a response message set in association with the result value from the response list in the database 207 via the acquisition unit 203. [

Upon creation of the standard response message, the processor 205 replaces the result value acquired for each of the plurality of field names with an identifier of the substitution character, if the field names are identified in a plurality of fields, Can be created.

Processor 205 may, for example, determine the results of field names of 'patient name, prescription date, prescription drug name, symptom' ('Hong Kil Dong, 2015, January 2 prescription, Corde Ningjing (drowsiness, (Eg, symptom of vomiting) ', the response message set to' # patient can avoid drowsiness by excluding prescription according to prescription of date @ ', substitution characters in the response message (for example, #, @, &) Are replaced with the results for the above field name, and 'Hong Gil-dong patient can avoid drowsiness by excluding Corde Ningjing according to the prescription of January 2, 2015' A response message can be generated.

If the drug identification information is included in the result of the field name, the processor 205 may include an image of the drug in the standard response message and provide the drug to the terminal. For example, if the processor 205 includes a 'codeine' as a result value of the field name, 'the patient of Hong Kil-dong' will prescribe the prescription of January 2, 2015, The standard response message of 'Corde Nation Jeong' can be provided by including the image of 'Corde Nation Jeong', so that the patient can easily distinguish 'Corde Nation Jeong'.

The database 207 may store a message list in which a query message is listed. Here, the message list may be, for example, a query list created based on a frequently asked question, and may be periodically updated by the processor 205. [

Further, the database 207 may further store a response list in which response messages are listed. Here, the response list may also be periodically updated by the processor 205. [

3 is a view for explaining an example of field name confirmation based on a query message in a patient-customized automatic response device according to an embodiment of the present invention.

Referring to FIG. 3, the patient-specific answering machine can confirm the field name based on a query message from the terminal. At this time, the patient-customized automatic response device provides the terminal with a message list related to the keyword inputted by the terminal, receives the inquiry message according to the selection command in the terminal with respect to the message list, The field name can be confirmed based on the field name.

For example, when the keyword 'sleepiness, sleep, and medicine' is input from the terminal, the patient-customized automatic response device may be set to 'drowsy, can I take the prescribed medicine?', What is the way to get drowsy / chongon? The first message list 301 may be provided to the terminal. At this time, if the user selects an inquiry message of 'Can the patient take a medicine prescribed for drowsiness and eat?' Is selected in the first message list 301 by the terminal, Patient name, prescription date, prescription drug name, symptom "field name.

Here, when the field name of 'symptom' is confirmed, the patient-customized automatic response device uses the 'drowsiness' input from the terminal as a keyword and outputs the result value for the field names' patient name, prescription date, prescription drug name, Can be filtered.

In addition, in the first message list 301, when the query message of 'what is the method of drowsiness / tongue annihilation?' Is selected, the patient-customized answering device displays a field of 'patient name' The name can be confirmed.

In addition, when the keyword 'receptionist' is inputted from the terminal, the patient-customized automatic response device can be set to 'what time is it accepted?', 'When is the reception time possible? The second message list 303 may be provided to the terminal. At this time, if the user selects a query message of 'what time is it received?' In the second message list 303 by the terminal, based on the selected query message, the ' The name can be confirmed.

4 is a view for explaining an example of a result value for a field name obtained in the patient-customized automatic answering device according to an embodiment of the present invention.

Referring to FIG. 4, the patient-customized automatic response device can confirm the query message using the keyword input from the terminal, and obtain the result value of the field name confirmed based on the query message, from the hospital server. At this time, the patient-customized automatic response device acquires patient information corresponding to the patient identification information from the hospital server when the patient identification information is further received from the terminal, extracts a result value for the field name from the acquired patient information can do.

For example, the patient-customized automatic answering device acquires patient information 401 corresponding to 'Hong Gil-dong' from the hospital server when 'Hong Gil-dong' is received as patient identification information from the terminal, and the field name is' patient name, prescription date, (Symptoms of drowsiness, rash, eruption, nausea, vomiting), governess (symptoms of nausea and vomiting), and symptoms in patients' information (401) , And 'goeboljeongjeol (rash, symptoms of redness)' can be extracted.

In this case, the patient-customized automatic answering device may be configured to filter out the result value based on 'sleepiness' when the keyword input from the terminal is 'drowsiness' Can be extracted.

5 is a view for explaining an example of a standard response message provided by the patient-customized automatic answering device according to an embodiment of the present invention.

5, the patient-customized automatic response apparatus replaces the substitute character in the response message with the result value for the response message set in association with the result value for the confirmed field name based on the inquiry message, And provides the standard response message to the terminal.

For example, when the field name of 'patient name, prescription date, prescription drug name, symptom' is confirmed on the basis of the inquiry message of 'can the patient be drowsy, A standard response message can be generated using the first response message 501 that is set in association with the result value for the first response message. At this time, the patient-customized automatic response device creates a standard response message by replacing the substitute characters (#, @, &) in the first response message 501 with the result value for the confirmed field name, To the terminal.

At this time, if the identified field name is associated with 'patient', the patient-customized automatic response device acquires patient information corresponding to the patient identification information received from the terminal from the hospital server, For example, when the corresponding patient information is not obtained from the hospital server within 3 months, if the result value for the field name can not be extracted, the second response message 503 set is used So that a standard response message can be generated. Here, the patient-customized automatic response device can generate a standard response message by replacing the substitute character # in the second response message 503 with the 'patient name', and provide the prepared standard response message to the terminal.

6 is a diagram for explaining an example of a query response in the patient-customized answering machine according to an embodiment of the present invention.

Referring to FIG. 6, in step 601, the patient-customized automatic answering device receives a keyword 'sleepiness' or 'weakness' from the terminal and can provide a message list about the keyword to the terminal.

In step 603, the patient-customized automatic answering device can receive a query message from the terminal according to the selection command at the terminal for the message list, 'Can the drowsy come and take the prescription drug?'

In step 605, the patient-customized automatic answering device can confirm the field name of 'patient name, prescription date, prescription drug name, symptom' based on the inquiry message.

In step 607, in response to the patient identification information received from the terminal, the patient-customized automatic answering device can check whether the patient information corresponding to the set period (for example, the last three months) can be acquired from the hospital server.

If it is confirmed that the patient information can be acquired, in step 609, the patient-specific automatic response device receives the patient information from the hospital server, and displays the patient name, prescription date, prescription drug name, The results for the field name ('Hong Kil-dong, 2015, January 2 prescription, Corde Ningjing (symptoms of drowsiness, rash, fever, nausea and vomiting)' can be extracted.

In step 611, the patient-customized automatic answering device transmits the set response message and the 'patient name, prescription date, prescription drug name, symptom name, prescription drug name, symptom' Quot ;, a standard response message can be generated and a standard response message can be provided to the terminal. At this time, the patient-customized automatic answering device displays the substitute characters (#, @) in the response message for the response message ('# patient can avoid drowsiness if he / , &Amp;) is replaced with a result value for the field name (" Hong Kil-dong, 2015, January 2 prescription, Kodenangjeong (symptom of drowsiness, Patients will be able to avoid drowsiness in 2015, except for Corde Ningjing, according to the prescription of January 2, ').

If it is determined in step 607 that the patient information can not be acquired from the hospital server, in step 613, the patient-customized automatic response device transmits a guidance message regarding the absence of the recent visited history to the terminal As shown in FIG.

7 is a view for explaining another example of a query response in the patient-specific automatic response device according to the embodiment of the present invention.

Referring to FIG. 7, in step 701, the patient-customized automatic answering device, when receiving the keyword 'number of waiters' from the terminal, can provide a message list about the keyword to the terminal.

In step 703, the patient-customized automatic answering device can receive a query message of 'how many current treatment waiters are?' From the terminal according to a selection command at the terminal for the message list.

In step 705, the patient-customized automatic answering device can confirm the field name of 'number of waiters' based on the inquiry message.

In step 707, the patient-customized answering machine can obtain a result value ('5 persons') for the field name of 'number of waiters' from the hospital server.

In step 709, the patient-customized automatic response apparatus transmits a standard response message using the result value for the field name of 'number of waiters' to the result value for the field name of 'number of waiters' And provide a standard response message to the terminal. At this time, the patient-customized automatic response device replaces the substitute character (*) in the response message with the result value ('5 persons') for the field name, for the response message (' You can create a standard response message ('5 people currently waiting for treatment').

8 is a flowchart illustrating a patient-customized automatic answering method according to an embodiment of the present invention.

Referring to Fig. 8, in step 801, the patient-specific answering machine can receive a query message from the terminal.

Specifically, the patient-customized automatic response device can acquire a message list related to a keyword input by the terminal from the database, provide the message list to the terminal, and receive the inquiry message according to the selection command in the terminal with respect to the message list . At this time, the patient-customized automatic answering device can detect the keyword in the text message when a text message is input from the terminal.

In addition, in providing the message list, the patient-customized automatic answering device may further include a step of, when the patient identification information is further received from the terminal, comparing the patient information acquired from the hospital server Gender, prescription information, etc.), and may provide the reordered message list to the terminal.

In step 803, the patient-specific answering machine can confirm the field name based on the inquiry message from the terminal.

Herein, the field name may be, for example, a 'medical department', a 'number of waiters', a 'lunch time', etc., associated with 'patient', 'patient name', 'prescription date', 'prescription drug name' , 'Reception time', 'doctor name', and 'working time'.

The patient-customized automatic answering device may further receive patient identification information from the terminal when the field name is associated with a 'patient', obtain patient information corresponding to the patient identification information from a hospital server, The result value for the field name can be extracted from the information.

In step 805, the patient-specific answering machine can obtain the result value for the field name from the hospital server.

In addition, the patient-customized automatic response device can filter the result value acquired from the hospital server based on the keyword inputted from the terminal.

For example, the patient-customized automatic response device obtains a result value for 'reception time per day' from the hospital server as a result value for the field name of 'reception time', and if the keyword inputted from the terminal is' Monday, , The 'reception time on Monday' can be extracted by filtering the result value for 'reception time per day' based on 'Monday'.

In addition, the patient-customized answering machine can be classified into the following categories: 'patient name, prescription date, prescription drug name, symptom' field name, 'Hong Kil-dong, 2015, January 2 prescription, Corde Ningjing (drowsiness, (Symptom of nausea, vomiting), a symptom of nausea and vomiting, a symptom of nausea and vomiting, a symptom of nausea and vomiting, a symptom of nausea and vomiting, By filtering the values, you can extract 'Hong Kil Dong, 2015, January 2 prescription, Corde Ning Jung (sleepiness)'.

In step 807, the patient-customized automatic response device can create a standard response message by replacing the substitute character in the response message with the result value for the response message set in association with the result value for the field name.

When a plurality of field names are identified, the patient-customized automatic answering device can generate the standard response message by replacing the result value acquired for each of the plurality of field names with an identifier of the substitution character.

In step 809, the patient-specific answering machine may provide the standard response message to the terminal.

At this time, if the patient-specific answering machine includes drug identification information as a result value for the field name, the patient-customized answering machine may include an image for the medicine in the standard response message and provide the same to the terminal.

In the embodiment of the present invention, a field name is confirmed based on a query message from a terminal, a result value for the field name is obtained from a hospital server, And providing the standard response message created by replacing the substitution character with the result value to the terminal, so that a customized answer necessary for the patient can be automatically provided.

In an embodiment of the present invention, when the field name confirmed on the basis of a query message is associated with 'patient', it further receives the patient identification information from the terminal, and from the patient information acquired from the hospital server corresponding to the patient identification information, By extracting the result value for the field name and replacing the substitute character in the response message, the answer can be accurately provided to a very personal question by utilizing the electronic medical record information of the patient.

According to an embodiment of the present invention, when a keyword is input from a terminal, a message list about a keyword is provided to the terminal, and upon receiving a query message according to a selection command in the terminal, It is possible to easily input a desired query message without typing each one.

The apparatus described above may be implemented as a hardware component, a software component, and / or a combination of hardware components and software components. For example, the apparatus and components described in the embodiments may be implemented within a computer system, such as, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable array (FPA) A programmable logic unit (PLU), a microprocessor, or any other device capable of executing and responding to instructions. The processing device may execute an operating system (OS) and one or more software applications running on the operating system. The processing device may also access, store, manipulate, process, and generate data in response to execution of the software. For ease of understanding, the processing apparatus may be described as being used singly, but those skilled in the art will recognize that the processing apparatus may have a plurality of processing elements and / As shown in FIG. For example, the processing unit may comprise a plurality of processors or one processor and one controller. Other processing configurations are also possible, such as a parallel processor.

The software may include a computer program, code, instructions, or a combination of one or more of the foregoing, and may be configured to configure the processing device to operate as desired or to process it collectively or collectively Device can be commanded. The software and / or data may be in the form of any type of machine, component, physical device, virtual equipment, computer storage media, or device , Or may be permanently or temporarily embodied in a transmitted signal wave. The software may be distributed over a networked computer system and stored or executed in a distributed manner. The software and data may be stored in one or more computer readable storage media.

The method according to an embodiment may be implemented in the form of a program instruction that may be executed through various computer means and stored in a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, and the like, alone or in combination. The program instructions stored on the medium may be those specially designed and constructed for the embodiments or may be available to those skilled in the art of computer software. Examples of computer-readable storage media include magnetic media such as hard disks, floppy disks and magnetic tape; optical media such as CD-ROMs and DVDs; magneto-optical media such as floppy disks; Includes hardware devices specifically configured to store and execute program instructions such as magneto-optical media and ROM, RAM, flash memory, and the like. Examples of program instructions include machine language code such as those produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. For example, it is to be understood that the techniques described may be performed in a different order than the described methods, and / or that components of the described systems, structures, devices, circuits, Lt; / RTI > or equivalents, even if it is replaced or replaced.

Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

100: Network comprising a patient-specific answering machine
101: terminal
103: patient-specific answering machine
105: Hospital server

Claims (16)

An interface unit for confirming a field name based on a query message from the terminal;
An obtaining unit for obtaining a result value of the field name from a hospital server; And
A processor for generating a standard response message by replacing the substitute character in the response message with the resultant value for a response message set in association with the result value and providing the standard response message to the terminal,
And a patient-specific answering device. The method according to claim 1,
When a plurality of field names are identified,
The processor comprising:
Replacing the result value obtained for each of the plurality of field names with an identifier of the substitution character, and creating the standard response message
Patient-tailored answering machine. The method according to claim 1,
The interface unit includes:
Acquiring from the database a message list related to the keyword inputted by the terminal and providing the message list to the terminal, receiving the inquiry message according to the selection command in the terminal with respect to the message list
Patient-tailored answering machine. The method of claim 3,
When further patient identification information is received from the terminal,
The interface unit includes:
Reordering the message list based on the patient information acquired from the hospital server corresponding to the patient identification information, and providing the reordered message list to the terminal
Patient-tailored answering machine. The method of claim 3,
The interface unit includes:
When a text message is input from the terminal, the keyword is detected in the text message
Patient-tailored answering machine. The method of claim 3,
Wherein the obtaining unit comprises:
And filtering the result value for the field name based on the keyword
Patient-tailored answering machine. The method according to claim 1,
The interface unit includes:
Further receiving patient identification information from the terminal when the field name is associated with 'patient'
Wherein the obtaining unit comprises:
Acquires patient information corresponding to the patient identification information from the hospital server, and extracts a result value for the field name from the obtained patient information
Patient-tailored answering machine. The method according to claim 1,
The processor comprising:
When drug identification information is included as a result value for the field name,
And an image for the drug is included in the standard response message and is provided to the terminal
Patient-tailored answering machine. Identifying a field name based on a query message from the terminal;
Obtaining a result value for the field name from a hospital server;
Generating a standard response message by replacing a substitute character in the response message with the result value for a response message set in association with the result value; And
Providing the standard response message to the terminal
Wherein the patient-specific automated response method comprises: 10. The method of claim 9,
Wherein the step of generating the standard response message comprises:
When a plurality of field names are identified,
Generating the standard response message by replacing a result value obtained for each of the plurality of field names with an identifier of the substitution character,
Wherein the patient-specific automated response method comprises: 10. The method of claim 9,
Acquiring a message list related to a keyword input by the terminal from a database, and providing the obtained message list to the terminal; And
Receiving the query message according to a selection command at the terminal for the message list
Further comprising the steps of: 12. The method of claim 11,
The step of providing the acquired message list to the terminal includes:
When further patient identification information is received from the terminal,
Rearranging the message list based on the patient information obtained from the hospital server corresponding to the patient identification information, and providing the reordered message list to the terminal
Wherein the patient-specific automated response method comprises: 12. The method of claim 11,
Detecting a keyword in the text message when a text message is input from the terminal,
Further comprising the steps of: 12. The method of claim 11,
Filtering the result value for the field name based on the keyword
Further comprising the steps of: 10. The method of claim 9,
If the field name is associated with 'patient', further receiving patient identification information from the terminal
Further comprising:
Wherein the acquiring comprises:
Acquiring patient information corresponding to the patient identification information from the hospital server, and extracting a result value for the field name from the acquired patient information
Wherein the patient-specific automated response method comprises: 10. The method of claim 9,
The method of claim 1,
When drug identification information is included as a result value for the field name,
And a step of providing an image of the drug to the terminal by including the image in the standard response message
Wherein the patient-specific automated response method comprises:

Images