KR20060098524A - Complaint Complaint System Using Mobile Communication Terminal and Its Operation Method - Google Patents

Abstract

Complaint complaint system using the mobile communication terminal according to the present invention and a method of operation thereof is a mobile communication terminal equipped with a picture or video recording function, and receives a photo file or a video file taken by the mobile communication terminal to perform a complaint According to the complaining device including a complaint complaint device to take various cases of legal violations by using the image pickup means provided in the mobile communication terminal directly at various complaint sites and integrated with the location information to transmit to the complaint processing device, the location information As the complaint processing device automatically receives a complaint of the integrated picture file or a video file to the corresponding complaint receiving agency, it may reduce the inconvenience of accepting the complaint and at the same time prompt complaint processing.

Mobile terminal, mobile phone, civil service, camera, GPS

Description

 Civil civil appeal system using mobile communication terminal and the method of the same}

1 is a simplified view showing the configuration of a complaint complaint system using a mobile communication terminal according to the present invention,

Figure 2 is a block diagram showing the internal configuration of the mobile communication terminal and complaint complaint device according to the present invention,

3 is a flowchart illustrating a civil complaint method using a mobile communication terminal according to the present invention.

<Explanation of symbols on main parts of the drawings>

100: mobile communication terminal 110: imaging means

120: memory 130: communication module

140: control unit 150: GPS module

200: complaint complaint device 210: result transmission unit

220: database unit 230: communication module

240: control unit

The present invention relates to a complaint complaint system using a mobile communication terminal and a method of operating the same, and in particular, a case of legal violation using a mobile communication terminal equipped with an imaging means capable of taking a picture or video and a Global Positioning System (GPS) module. Mobile communication that photographs illegal and criminal acts, integrates the current location information and the photo file or video file to the complaint processing device by using the GPS module, and the complaint processing device automatically accepts the complaint complaint institution. It relates to a complaint complaint system using a terminal and a method of operating the same.

In the case of handling civil complaints of general illegal acts, various illegal acts such as violations of traffic laws of automobiles or illegal dumping of garbage were photographed using a camera and reported directly to each government office or police station.

To this end, the receptionist should bring the photograph taken above and visit the relevant government office or police station in person or print the photograph taken and mail it to the relevant government office or police station.

To this end, the receptionist has to prepare the documents for receiving the complaints, and therefore, when it is difficult to receive the complaints, the time required for receiving the complaints is considerable, and the procedure for receiving the complaints is also difficult.

In particular, the above method of accepting a complaint has a disadvantage in that a camera must always be carried in order to photograph a complaint scene that may not occur when.

Recent mobile communication terminals provide additional functions such as photographing in addition to simple voice call functions. In particular, with the development of the technology, the performance of the camera provided in the mobile communication terminal is also improved, and recently, a high-performance camera of 3 million pixels or more has been used to clearly capture people and scenery.

Therefore, if the illegal activity scene is photographed using a mobile terminal equipped with a camera as described above, the inconvenience of not having to carry a separate camera can be overcome, but for receiving a complaint, the photograph is taken and the case is printed. The inconvenience is that it is necessary to classify and prepare civil documents for various cases.

In addition, there is a problem that you must receive the written complaint documents by mail or visit the relevant government office or police station in person.

In addition, in the case of using a camera provided in a general camera, a digital camera, and a mobile communication terminal, it is difficult to remember the exact place and time at which the picture was taken when the picture was taken at various places.

The present invention has been made to solve the above-mentioned problems of the prior art, by using a mobile communication terminal equipped with an imaging means and a GPS (Global Positioning System) module to shoot a case of law violations, illegal, criminal acts, etc. In order to provide a complaint notification system and a method of operation using a mobile communication terminal which is integrated with the location information obtained through the module and transmitted to the complaint processing device, and the complaint processing device automatically receives the complaint to the corresponding complaint receiving agency. There is this.

Complaint complaint system using a mobile communication terminal according to the present invention for solving the above problems is a mobile communication terminal equipped with a picture or video recording function, and receives a picture file or a video file taken by the mobile communication terminal Characterized in that it comprises a complaint device for performing a complaint.

In addition, a method of operating a complaint complaint system using a mobile communication terminal according to the present invention includes a first step in which a photo file or a video file is taken and transmitted to the complaint complaint device, and the transmitted photo file or video file is classified by case. And a third step of automatically receiving the photo files or video files classified for each case by the corresponding complaint reception organ.

Hereinafter, exemplary embodiments of the present invention will be described with reference to the accompanying drawings.

1 is a diagram schematically showing the overall configuration and operation of the complaint complaint system using a mobile communication terminal according to the present invention, Figure 2 is a diagram showing the internal configuration of the mobile communication terminal and complaint complaint device according to the present invention It is a block diagram.

Complaint complaint system using a mobile communication terminal according to the present invention, as shown in Figure 1, a mobile communication terminal 100 is provided with a picture or video recording function, and a picture file or a video file taken by the mobile communication terminal It is configured to include a complaint complaint device 200 for receiving a complaint complaint.

The mobile communication terminal 100 transmits a photo file or a video file and the location information where the photo or video was taken to the complaint complaint device 200 by photographing a law violation or illegal or criminal act, and the complaint complaint device. Based on the received photo files or video files, complaints will be filed with the relevant government office, police station or other complaints desk.

Looking at the detailed configuration of the mobile communication terminal 100 and the complaint complaint device 200 with reference to FIG.

The mobile communication terminal 100 basically includes a photographing means 110 that performs a picture or video recording, a memory 120 in which the photographed picture file or a video file is stored, and a photo file to the complaint complaint device 200. Or it comprises a communication module 130 for transmitting a video file.

When shooting a case of violation of law, illegal or criminal acts using an imaging means 110 such as a camera provided in the mobile communication terminal 100, the photographed file or video file is automatically stored in the memory 120. do.

The photo file or the video file stored in the memory 120 is transmitted to the complaint complaint device 200 through the communication module 130, which is photographed and stored at the same time the photograph file or video file is taken and stored to the complaint complaint device or the user One or more photo files or video files selected by the selection may be transmitted to the complaint notification device at once.

This may be implemented as a UI (User Interface) of the mobile communication terminal 100 and may be changed by user setting.

When the picture file or the video file photographed by the image pickup means 110 is stored in the memory 120 with a title designated by the user or a title randomly assigned by the mobile communication terminal 100, the mobile communication terminal provides the picture file or the video file. You can save them by folder in the menu item.

The photo file or video file may be classified and stored by date, or stored in the memory 120 for each shooting location or case of offense, and the user may transmit a plurality of photo files or video files upon transmission to the complaint complaint device 200. You can select one or more files and send them simultaneously.

In addition, when a plurality of photos or videos are taken for one offense case, a plurality of photo files or video files corresponding to the one case may be bundled and transmitted.

For example, if three pictures were taken of a vehicle invading the centerline, only one picture file of the three pictures can be transmitted, and the three pictures can be bundled at once. Complaint can be sent to the device 200.

In this case, when the photo file or the video file is transmitted, an additional description of the situation in which the photo file or the video file is taken may be added together, and the additional description may be transmitted in the form of a text message or generated in the form of another file and the photo may be transmitted. It can be integrated with the file or video file and sent.

In particular, when the mobile communication terminal 100 is configured to include a GPS module 150 for acquiring the location information of the mobile communication terminal in real time, the GPS module is a mobile communication when a picture or video is taken through the imaging means; The exact location of the terminal is obtained, and the obtained location information is stored together when the photographed file is stored.

To this end, the mobile communication terminal 100 further includes a controller 140 for integrating the photographed picture file or the video file and the location information acquired from the GPS module 150.

When a picture or video regarding a criminal act is taken through the imaging unit 110, the GPS module 150 is driven to obtain location information of the mobile communication terminal 100, and the controller 140 takes a photographed picture. The file or video file and the obtained location information are integrated and stored in the memory 120 provided in the mobile communication terminal.

In this case, when the photo file or the video file is stored, not only the location information but also the time information at which the photographing is taken may be integrated together and stored. It is possible.

As shown in FIG. 2, the complaint complaint device 200 includes a communication module 230 for receiving a photo file or a video file from the mobile communication terminal 100, and the received photo file or a video file is stored. Basically, the database unit 220 includes a control unit 240 classifying a photo file or a video file stored in the database on a case-by-case basis and automatically accepting a complaint to a related complaint receiving agency according to a case.

The mobile communication terminal 100 and the complaint notification device 200 are basically connected by a mobile communication network. Therefore, the communication module 130 provided in the mobile communication terminal 100 and the communication module 230 provided in the complaint notification device 200 transmit and receive data wirelessly.

However, when the complaint complaint system using the mobile communication terminal of the present invention is configured to include a repeater (not shown), the repeater is a complaint notification device 200 for the data of the mobile communication standard transmitted from the mobile communication terminal 100 The communication module 230 transmits the converted.

In this case, the communication module 230 of the complaint notification device 200 may be configured differently depending on the communication network used, such as the Internet network, power line network, Bluetooth network, cable network, wireless communication network, which is not limited to this specification. Specify it.

The photo file or the video file received through the communication module 230 is classified by the controller 240 into cases of legal violations, illegal or criminal offenses, and stored in the database unit 220.

The database unit 220 includes an information database unit 221 in which the photo file or the video file is classified and stored for each case, and a member information database unit 222 in which member information is stored.

In this case, the photo file or video file stored in the information database unit 221 basically includes time information on which the photo or video was taken, and the mobile communication terminal 100 includes the GPS module 250. Location information is stored and classified by case.

If the time information and the location information where the picture or video is taken are transmitted as a text message or a separate file, the time information and the location information are stored in the information database unit 221 in association with the picture file or the video file. / Managed.

The member information database 222 stores personal information including a phone number / address of a registered member, a status of complaint processing, a complaint processing result, and the like.

Therefore, when receiving a photo file or a video file, the control unit 240 searches the member information database unit 222, receives only a photo file or a video file transmitted from a member who is already subscribed, and classifies it on a case-by-case basis. You can file a complaint with an agency.

In this case, when receiving the photo file or the video file, the controller 240 performs user authentication before storing the photo file or the video file. User authentication is obtained when a member having a phone number that matches the received phone number in the member information database unit 222 by obtaining a phone number of the mobile communication terminal 100 that transmitted the picture file or video file User authentication is performed, and the photo file or the video file is received and stored in the information database unit 221.

The user authentication may be performed through the phone number of the mobile communication terminal 100 that has transmitted the file as described above, or may perform member authentication by checking a preset user ID and password.

Alternatively, when the complaint complaint system using the mobile terminal of the present invention is configured to receive a photo file or a video file from a user who has not been subscribed to, the control unit 240 is a photo file or a video file from a non-subscribed user. When receiving, temporarily assign a receiving number and classify the received photo file or video file for each case and store in the information database unit 221, it is possible to configure to receive the complaint.

The control unit 240 may further include a complaint document creation unit 241 for creating a complaint document based on the photo file or the video file to fit the photo file or the video file in the complaint form.

Accordingly, the controller 240 receives the photo file or the video file, classifies it on a case-by-case basis, stores it in the information database unit 221, and the complaint document preparing unit 241 receives the received photo file or the video file. Complaints will be filled out automatically.

The complaint document preparation unit 241 automatically converts the written complaint document into an electronic document form and converts it into a form that can be received or outputted by a related complaint reception agency, and has a photo printing function to print the photograph received. It can be implemented to

The complaint notification device 200 may be configured to further include a result transmission unit 210 for transmitting the complaint processing progress and complaint processing results to the mobile communication terminal 100, the result transmitter is a complaint reception date, complaint Complaints such as the reception number, the place and time before the complaint is received, and the complaint processing progress, the complaint processing result are transmitted to the mobile communication terminal 100 in the form of a voice message or a text message.

To this end, the mobile communication terminal 100 should have a separate output means (not shown) such as a speaker or a display window for outputting the received voice message or text message.

If the complaint notification device 200 receives a photo file or a video file only from a registered member, the complaint reception related situation and complaint processing progress based on the member information stored in the member information database 222, Complaint processing result can be transmitted, and if the member information database includes information of the mobile communication terminal 100 owned by the member, the transmitted data is transmitted to match the function of the mobile communication terminal.

For example, when the mobile communication terminal 100 is unable to receive voice data, a case related to complaint reception, a progress of complaint processing, and a complaint processing result are transmitted only in the form of a text message, and the mobile communication terminal can receive voice data. Both the text message and the voice message can be transmitted, and the result transmitter 210 can be configured to selectively receive the text message or the voice message by the member's selection.

In addition, when the member's e-mail address information is present in the member information, the result transmitter 210 may be configured to transmit a complaint reception related situation, a complaint processing progress, and a complaint processing result by e-mail.

In addition, the mobile communication terminal 100 is connected to the complaint complaint device 200, after the user authentication, access to the database unit 220, the complaint reception related situation, complaint processing progress, complaint processing results and previously received It is possible to view the list of complaints and the results of processing the corresponding complaints or to modify member information such as e-mail address, mobile terminal 100 information modification, and telephone number change.

Even when the complaint notification device 200 receives a photo file or a video file from a user who is not a member, the result transmitter 210 is related to receiving a complaint with the telephone number of the mobile communication terminal 100 obtained when the file is received. It is configured to send the situation, complaint processing progress, complaint processing results.

In addition, a user who is not a member accesses the complaint complaint device 200 by using a temporary number received when the photo file or a video file is received or a receipt number assigned when the complaint is received to view only the data related to the complaint. The result transmission unit 210 may be configured to do so.

Looking at the operation of the present invention configured as described above are as follows.

3 is a flowchart illustrating a method of operating a complaint complaint agency system using a mobile communication terminal according to the present invention.

First, in the first stage, illegal cases such as various violations such as a violation of the central line, a violation of traffic laws such as illegal U-turns, and illegal dumping of garbage are photographed or photographed (S1) and transmitted to the complaint complaint device (S6).

In the first step, when the mobile communication terminal is equipped with a GPS module for acquiring location information of the mobile communication terminal, when the picture or video is taken, location information at which the picture or video is taken is acquired (S2). Time information at which the photo or video is captured is also acquired along with the location information (S2).

The photographed photo file or video file and the location information and time information obtained in the first process are integrated (S3) and transmitted to the complaint complaint device (S6).

In this case, as shown in FIG. 3, the first step further includes a step (S4) of storing the picture file or the video file in the mobile communication terminal before being transmitted.

Here, the photo file or the video file is transmitted based on a mobile communication network, but the type of communication network through which the file is transmitted may vary according to the configuration of the complaint complaint system using the mobile communication terminal of the present invention.

The first step may further comprise a step (S5) of performing a user authentication to be performed only to the registered member complaint complaint agency before the photo file or video file is sent to the complaint complaint device.

The user authentication is performed based on the telephone number of the mobile communication terminal that transmits the photo file or the video file to determine whether or not it matches the telephone number of the licensed user stored in the complaint notification device.

As described above, the user authentication may be performed through the phone number of the mobile communication terminal which has transmitted the file, or the member authentication may be performed by confirming a preset user ID and password.

If the complaint complaint system using the mobile communication terminal of the present invention provides a complaint complaint service without distinguishing between members and non-members, the user authentication process (S5) becomes unnecessary.

In addition, the first step of the operation method of the complaint complaint agency system using a mobile communication terminal of the present invention may be made to perform a user authentication after transmitting a picture file or a video file integrated with the location information and time information.

In the second step, the transmitted photo file or video file is classified by the type of complaint or by the related complaint receiving agency (S7). After the photo file or the video file is classified for each case, it may be stored in the complaint complaint device.

In this case, when the photo file or the video file is transmitted together with the photographed location information and the time information, the location information and the time information are stored and managed as data associated with the photo file or the video file.

If the location and time information at which the photo or video is taken are transmitted in a separate file or text message form such as the photo file or video file, the location information and time may also be recognized as the same as the photo file or video file. It is stored / managed in association with the number or the same title.

In the third step, a photo file or a video file classified for each case is automatically received by the corresponding complaint receiving agency (S9).

The third step may further include a process (S8) of creating a complaint document so that the photo file or video file fits in the complaint form. In this case, the complaint document may be prepared as an electronic reception document or in an outputable form.

In addition, the third step may further include a notification step (S10) in which a complaint reception related status such as a complaint reception number, a place and time of a complaint beforehand, a complaint processing progress status, and a complaint processing result are notified after the third step. Can be. At this time, the status of complaint reception, the progress of complaint processing, and the result of complaint processing are transmitted in the form of a text message or a voice message.

In the notification step, only the member may be notified of the result of the complaint process and the progress of the complaint to the registered member's mobile communication terminal.

In addition, in the case of providing a complaint complaint service without a member / non-member classification, the non-member transmits a complaint reception related situation, a complaint processing progress, and a complaint processing result to a mobile communication terminal that transmits a photo file or a video file.

In the method of operating a complaint notification system using a mobile communication terminal of the present invention, after the third step, the complaint complaint related device is accessed by the complaint notification device, the status of complaint handling, the complaint processing progress, the complaint processing result, or the previously processed complaint. It may further comprise the step of viewing the processing results.

To this end, the member can access the complaint notification device through user authentication to view the above-mentioned data, and in the case of a non-member, only the relevant data can be viewed through the receiving number given when the file is transmitted or the receiving number generated when the complaint is received. can do.

As described above has been described with reference to the illustrated civil complaint agent system and its operation method using a mobile communication terminal according to the present invention, the present invention is not limited by the embodiments and drawings disclosed herein, It can be applied within the scope of protection.

Complaint complaint system and operation method using a mobile communication terminal according to the present invention configured as described above can be quickly taken to the complaint site using the imaging means provided in the mobile communication terminal at various civil field has a separate camera There is no inconvenience, and the location where the photo file or the video was taken is automatically generated by the GPS module and transmitted in combination with the photo file or the video file. .

Furthermore, as the relevant complaint documents are automatically created based on the photo file or the video file to receive the complaints, it is convenient to promptly receive the complaints and receive the complaints, and the result and progress of the complaints are notified to the mobile communication terminal. There is an effect of increasing the convenience of the user.

Claims (16)

A mobile communication terminal having a picture or video recording function; Complaint complaint system using a mobile communication terminal, characterized in that it comprises a complaint device for complaining to receive a photo file or a video file taken by the mobile terminal. The method of claim 1, The mobile communication terminal includes an imaging means for performing a photo or video recording, a memory in which the photographed photo file or a video file is stored, and a communication module for transmitting a photo file or a video file to the complaint complaint device. Complaint complaint system using a mobile communication terminal, characterized in that. The method of claim 2, The mobile communication terminal further comprises a GPS module for obtaining the location information of the mobile communication terminal in real time complaint complaint system using a mobile communication terminal, characterized in that the configuration. The method of claim 3, wherein The mobile communication terminal further includes a control unit for integrating the photographed picture or video file and the location information obtained from the GPS module complaint complaint system using a mobile communication terminal. The method of claim 1, The complaint notification device classifies a communication module for receiving a photo file or a video file from the mobile communication terminal, a database unit in which the received photo file or a video file is stored, and a photo file or a video file stored in the database on a case-by-case basis. Complaint complaint system using a mobile communication terminal, characterized in that it comprises a control unit for automatically receiving complaints to the relevant complaints receiving agency according to the case. The method of claim 5, wherein The database unit complaint complaint system using a mobile communication terminal, characterized in that configured to include the information database unit for storing the picture file or video file classified by case and the member information database unit. The method of claim 5, wherein The control unit complaint complaint system using a mobile communication terminal, characterized in that it further comprises a complaint document creation unit for creating a complaint document in accordance with the complaint file, such as a picture file or a video file. The method of claim 5, wherein The complaint complaint device is a complaint complaint system using a mobile communication terminal characterized in that it further comprises a result transmission unit for transmitting the complaint processing progress and complaint processing results to the mobile communication terminal. A first step in which a photo file or a video file is taken and transmitted to the complaint complaint device; A second step of classifying the transferred photo file or video file on a case-by-case basis; And a third step in which the photo files or video files classified by the cases are automatically received by the corresponding civil service receiving agency. The method of claim 9, The first step may include a first process of acquiring position and time information at which a picture or a video is captured, and a second process integrating the captured photo file or video file with the position information and time information acquired in the first process. Method of operation of complaint complaint system using a mobile communication terminal, characterized in that comprises a. The method of claim 10, The first step is a method for operating a complaint complaint system using a mobile communication terminal, characterized in that to obtain information on the location and time the picture or video is taken through the GPS module provided in the mobile communication terminal. The method of claim 9, The first step further comprises the step of storing the photographed picture or video file operation method of claim complaint system using a mobile communication terminal. The method of claim 9, The first step is a method of operating a complaint system using a mobile communication terminal, characterized in that further comprising the step of performing a user authentication to be performed only for the registered member complaint complaint. The method of claim 9, The third step is a method for operating a complaint complaint system using a mobile communication terminal, characterized in that comprising the process of creating a complaint document so that the photo file or video file in accordance with the complaint form. The method of claim 9, The operation method of the complaint complaint system is a method of operation of complaint complaint system using a mobile communication terminal, characterized in that after the third step, further comprising a notification step that the complaint progress and complaint processing results are notified. The method of claim 15, The notification step is a method for operating a complaint complaint system using a mobile communication terminal, characterized in that the complaint processing result and progress is notified to the mobile communication terminal of the registered member.

Images