KR20000072418A - Automatically Informing System and Method on Chatting - Google Patents
Automatically Informing System and Method on Chatting Download PDFInfo
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- KR20000072418A KR20000072418A KR1020000051875A KR20000051875A KR20000072418A KR 20000072418 A KR20000072418 A KR 20000072418A KR 1020000051875 A KR1020000051875 A KR 1020000051875A KR 20000051875 A KR20000051875 A KR 20000051875A KR 20000072418 A KR20000072418 A KR 20000072418A
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- G—PHYSICS
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- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/50—Business processes related to the communications industry
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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Abstract
Description
현재 인터넷을 이용한 채팅은 아주 일반화 되어있는 기술이다. 그리고 이러한 채팅을 이용한 각 분야에서의 1:1 또는 1:다수의 상담 서비스에 대한 비즈니스 모델 또한 많이 출원이 되어 있다. 하지만 지금까지의 채팅 시스템으로 대 고객 상담서비스를 한다는 것에는 많은 문제점이 있다.Currently, chatting over the Internet is a very common technology. In addition, many business models for 1: 1 or 1: counseling services in each field using such a chat have been applied. However, there are many problems in providing customer service with the chat system.
첫째, 온라인 상담을 하는 직원은 언제나 컴퓨터 앞에 앉아서 모니터를 응시해야 한다는 것이다. 즉, 고객이 실시간 온라인 상담을 원하여 채팅 방으로 입장을 하였을 때, 상담자가 바로 대응을 할 수 없다면, 고객은 곧 바로 채팅 방을 나갈 것이고 그 기업이 원초에 원했던 대 고객서비스로 인한 소비자와의 신뢰 및 기업의 Image Making은 기대할 수 없고, 오히려 소비자들에게 신뢰를 잃어 차라리 없으니만 못한 시스템이 될 것이다.First, an online consultant should always sit at the computer and stare at the monitor. That is, when a customer enters a chat room for a real-time online consultation, if the counselor is unable to respond immediately, the customer will leave the chat room immediately and the company will not be able to contact the customer due to customer service. Trust and image making of companies cannot be expected, but rather it will be a system that is not without loss of trust to consumers.
둘째, 현재의 채팅 시스템 중에 채팅 방에 입장한 사람이 다른 사람을 호출할 수 있는 호출 서비스가 있다. 하지만 이것도 또한 어떠한 소리나 특이한 신호로 상대방을 찾는 것이 아니라, 단순한 팝업 창으로 호출이 되는 것이다. 그리고 항상 자신이 마우스 또는 키보드로 작동을 하여야 한다는 단점과 상대방과 같이 모니터를 주시하고 있어야 누군가가 자신을 호출하였다는 것을 알 수 있다는 단점이 있다. 즉, 첫 번째의 문제점에서 지적하였던 것과 마찬가지로 상담직원이 모니터를 계속해서 주시해야 한다는 점을 개선하지 못하였다는 것이다.Second, there is a calling service that allows a person who enters a chat room to call another person in the current chat system. But it's also called as a simple pop-up window, rather than looking for an opponent with any sound or unusual signal. The disadvantage is that you always have to operate with a mouse or keyboard, and you have to keep an eye on the monitor to see that someone has called you. In other words, as pointed out in the first problem, the counselor did not improve the need to keep an eye on the monitor.
이러한 통상적인 채팅 시스템은 상대방이 고객이었을 때, 회사나 관공서의 이미지 및 신뢰에 치명적일 수 있다.Such a conventional chat system can be fatal to the image and trust of a company or a public office when the other party is a customer.
본 발명은 상기에서 설명하였던 문제점들을 극복하기 위하여 고안되었다. 즉, 현재의 채팅 시스템으로는 기업이나 관공서에서 효율적인 대 고객 서비스를 할 수가 없다. 본 발명은 이러한 단점을 보완하여, 기업이나 관공서의 직원들이 자신의 일을 하면서 고객이 상담을 하기 위해 채팅 방에 입장을 하면, Chatting Program과 Personal Computer의 연산작용으로 채팅 방에 입장한 고객을 자동 인식하여 상담원 또는 채팅 방 개설자에게 자동으로 알려주는 시스템을 개발함에 그 목적이 있다.The present invention has been devised to overcome the problems described above. In other words, current chat systems do not provide efficient customer service in corporations and government offices. The present invention compensates for these shortcomings, when employees of companies or public offices enter their chat rooms to consult with customers while doing their work, they automatically enter customers into the chat rooms by the operation of Chatting Program and Personal Computer. The goal is to develop a system that automatically recognizes and automatically notifies the agent or chat room creator.
본 발명은 인터넷을 이용한 채팅에서 자신이 개설한 방에 상대방이 입장하였을 시에 소리나 음악 또는 불빛을 발산하는 방법으로 개설자에게 알려주는 시스템 및 그 방법에 관한 것이다.The present invention relates to a system and a method for informing a founder by a method of emitting sound, music, or light when the other party enters a room opened by the Internet using a chat.
본 발명은 일반기업이나 관공서에서 인터넷의 채팅을 이용하여 고객들을 상대로 1:1 이나 1:다수의 상담 서비스를 할 때, 일반기업이나 관공서 측의 대 고객 상담자는 언제나 컴퓨터의 채팅 Browser를 보고 있어야 한다는 단점이 있다. 즉 이러한 서비스를 실시하고 있거나 실시 예정인 회사들은 기존인력이나 새롭게 충원하는 인력을 채팅 상담에 완전히 전담을 시켜야 하며, 이런 상담을 하는 직원 역시, 지금 당장 채팅으로 상담을 원하는 고객이 아무도 없다고 하여도 자기의 자리를 떠나거나 다른 업무를 할 수 없으며, 언제나 자신의 Browser를 주시하고 있어야 한다. 이러한 비효율적인 상황은 회사와 직원 모두에게 피해를 주는 것이다.According to the present invention, when a 1: 1 or 1: multiple counseling service is provided to a customer by using a chat on the Internet in a general company or a public office, the customer counselor of the general company or the public office should always look at the computer's chat browser. There are disadvantages. In other words, companies that provide or plan to provide such services should be completely dedicated to the counseling of existing or newly recruited personnel, and even if there are no customers who want to consult by chat right now, You can't leave your job or do anything else. You should always keep an eye on your browser. This inefficient situation hurts both the company and its employees.
본 발명은 어떠한 불특정 다수의 고객이 채팅 방에 입장하였을 때, 컴퓨터가 자동 인식하여 채팅 방을 개설한 개설자와 채팅방에 있는 사람들에게 소리나 불빛 또는 기타의 방법으로 현재 누군가가 입장하였다는 것을 알려 주는 것에 그 목적이 있다.The present invention, when any unspecified number of customers enter the chat room, the computer automatically recognizes the establishment of the chat room and the people in the chat room to tell that someone is currently entering by sound, light or other means There is that purpose.
이하 첨부한 도면들을 참조하여 본 발명의 실시 예를 상세히 기술하면 다음과 같다.Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.
도1의 시스템 구성도는 본 발명의 전체적인 흐름을 나타내는 그림이다. 본 발명의 핵심은 온라인의 채팅을 이용한 전담 상담자(10)나 채팅방 이용자들(20)이 채팅 서버에 접속하여 채팅방을 개설하였을 때를 가정한다. 이때, 상담을 원하는 고객들(30)이나 일반 불특정 다수의 User(30)들이 채팅방에 입장하였을시에 채팅서버에서 전담 상담자(10)나 채팅방 이용자(20)들에게 자동적으로 누군가가 입장하였다는 것을 알리는 시스템이다.1 is a diagram showing the overall flow of the present invention. The core of the present invention assumes a case where a dedicated counselor 10 or a chat room user 20 using an online chat is connected to a chat server to open a chat room. At this time, when the customer 30 or general unspecified user 30 who wants to consult enters the chat room, the chat server automatically informs the dedicated counselor 10 or the chat room user 20 that someone has entered. System.
이상의 설명들은 인터넷을 이용한 채팅에서 채팅 상대방의 입장 시에 자동알림 시스템 및 그 방법에 대한 기본적인 Streaming이다.The above descriptions are basic streaming of the automatic notification system and its method when a chat counterpart enters in a chat using the Internet.
이상으로 상기에서 설명한 바와 같이 본 발명에 따른 인터넷을 이용한 채팅에서 채팅 상대방의 입장 시에 자동알림 시스템 및 그 방법에 의하면, 일반기업이나 관공서에서는 상담전담 직원을 고용하지 않고도 기존의 인력으로 얼마든지 온라인 상담 서비스를 할 수가 있다. 만약 상담전담 직원을 고용하였다고 할지라도, 얼마든지 다른 업무도 병행해서 동시에 수행할 수 있으므로 업무의 효율성을 높일 수 있다. 또한 상담을 원하는 고객도 상담을 위하여 채팅 방에 입장하였을 때, 아무도 응대해 주지 않음으로 해서 받은 불쾌감이나 소외감을 어느 정도 해소할 수 있을 것이라는 효과가 있다.As described above, according to the automatic notification system and the method of entering a chat counterpart in a chat using the Internet according to the present invention, in a general company or a public office as much as the existing personnel without hiring a dedicated counseling staff Counseling service is available. Even if you have hired a full-time counselor, you can increase the efficiency of your work by doing as many other tasks as you can at the same time. In addition, when a customer who wants a consultation enters a chat room for consultation, there is an effect that it can solve the discomfort or alienation received by no one responding.
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KR1020000051875A KR20000072418A (en) | 2000-09-02 | 2000-09-02 | Automatically Informing System and Method on Chatting |
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KR1020000051875A KR20000072418A (en) | 2000-09-02 | 2000-09-02 | Automatically Informing System and Method on Chatting |
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20040022910A (en) * | 2002-09-10 | 2004-03-18 | 주식회사 케이티 | Method for Displaying User State in Instant Messenger Service |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH07325776A (en) * | 1994-06-02 | 1995-12-12 | Hitachi Ltd | Electronic conversation control method |
WO1998016045A1 (en) * | 1996-10-06 | 1998-04-16 | Mirabilis Ltd. | Communications system |
KR20000012781A (en) * | 1999-12-24 | 2000-03-06 | 주진용 | The method for calling a person of internet chatting room using internet E-mail addresses |
KR20010055738A (en) * | 1999-12-13 | 2001-07-04 | 김경선 | Method to provide Internet chatting service linked with portable phones |
KR20010095638A (en) * | 2000-04-11 | 2001-11-07 | 임석영 | System and method for connecting between a user and seller on the internet at realtime |
-
2000
- 2000-09-02 KR KR1020000051875A patent/KR20000072418A/en not_active Application Discontinuation
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH07325776A (en) * | 1994-06-02 | 1995-12-12 | Hitachi Ltd | Electronic conversation control method |
WO1998016045A1 (en) * | 1996-10-06 | 1998-04-16 | Mirabilis Ltd. | Communications system |
KR20010055738A (en) * | 1999-12-13 | 2001-07-04 | 김경선 | Method to provide Internet chatting service linked with portable phones |
KR20000012781A (en) * | 1999-12-24 | 2000-03-06 | 주진용 | The method for calling a person of internet chatting room using internet E-mail addresses |
KR20010095638A (en) * | 2000-04-11 | 2001-11-07 | 임석영 | System and method for connecting between a user and seller on the internet at realtime |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20040022910A (en) * | 2002-09-10 | 2004-03-18 | 주식회사 케이티 | Method for Displaying User State in Instant Messenger Service |
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