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KR20000059210A - Internet Specialized Consulting Service System - Google Patents

Internet Specialized Consulting Service System Download PDF

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Publication number
KR20000059210A
KR20000059210A KR1020000042086A KR20000042086A KR20000059210A KR 20000059210 A KR20000059210 A KR 20000059210A KR 1020000042086 A KR1020000042086 A KR 1020000042086A KR 20000042086 A KR20000042086 A KR 20000042086A KR 20000059210 A KR20000059210 A KR 20000059210A
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South Korea
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counseling
internet
counselor
special
service system
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KR1020000042086A
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Korean (ko)
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홍순경
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홍순경
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Priority to KR1020000042086A priority Critical patent/KR20000059210A/en
Publication of KR20000059210A publication Critical patent/KR20000059210A/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/60—Business processes related to postal services

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  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Development Economics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

PURPOSE: An internet special consultation service system is provided to be capable of processing a consultation one to one the day appointed. CONSTITUTION: An internet special consultation service system comprises an individual home page of a predetermined special counselor in an internet special counseling site. If a person, which shows the internet special counseling site and then enters to the site to counsel, asks a counseling, the request is sent to an individual E-mail of the special counselor. The special counselor receiving the E-mail writes own counseling contents according to the contents of the E-mail, and sends the counseling contents.

Description

실생활 전반에 걸친 보다 광범위한 분야의 상담의뢰에 신속히 부응할 수 있도록 구성되고 운영되는 인터넷 전문 상담 서비스 시스템{Internet Specialized Consulting Service System}Internet Specialized Consulting Service System, which is constructed and operated to promptly respond to a wide range of consulting requests throughout the real life.

기존의 인터넷 상담 서비스가 극히 제한된 전문가에 의해 제한된 분야의 상담 서비스를 제공하고 있는데 반해, 실생활 전반에 걸쳐 발생할 수 있는 제반 문제점들에 대해 일반인들의 상담의뢰를 보다 스피디하게 처리하기 위해 광범위한 분야의 전문가들을 다수 확보하여 전문 상담자들로 하여금 가능한 당일 내에 피상담자의 상담의뢰 건을 일 대 일로 처리해주는 시스템을 구축하고자 함.While the existing internet counseling services provide limited counseling services by extremely limited specialists, experts from a wide range of disciplines can be consulted to speed up the consultation of the general public on all problems that may arise throughout the real life. It is intended to establish a system that enables professional counselors to handle counseling requests of counselors on a one-to-one basis as soon as possible.

..

1. 제일 먼저, 붙임 #1의 예와 같이 인터넷 상담 분야와 전문 상담자를 선정하여 사업을 개시하되, 항시, 기존 혹은 새로운 분야의 전문 상담자들을 지속적으로 추가 확보하여 향후 증대되는 상담의뢰건수와 보다 광범위한 분야의 상담의뢰에 대해 효과적으로 대처한다.1. First of all, start the business by selecting the Internet counseling field and professional counselors as in the example of Attachment # 1. Respond effectively to counseling in the field

2. 본 인터넷 상담을 전담할 각 분야의 전문 상담자 각각에게는 본 사이트 내에서 상담의뢰를 접수할 수 있는 개인 홈페이지를 붙임#2의 예와 같이 제작한다.2. Each professional counselor in each field who will be in charge of this Internet consultation shall be produced as in the example of Attachment # 2, where a personal homepage can be accepted within this site.

3. 본 사이트에 접속한 회원이 자신의 ID로 상담 의뢰코자하는 상담자를 찾아 상담의뢰를 하려고 할 경우, 만약 당해 상담자에게 먼저 접수된 상담의뢰건수가 그가 일일 처리할 수 있는 상담건수(예를 들어 하루 10건)를 상회할 경우, 상담자 인덱스 페이지 상에 '금일 접수 마감'이란 표시가 되도록하여 상담접수가 가능한 상담자를 쉽게 찾아갈 수 있도록 하여준다.3. If a member who accesses this site tries to find a counselor who wants to consult with his / her ID, the number of counseling cases that the counselor first receives from the counselor can handle each day (for example, If more than 10 cases per day), 'Inquiry closed today' is displayed on the counselor index page so that counselors who can receive counseling can be easily found.

4. 피상담자가 상담 접수 가능한 상담자의 홈페이지로 들어가서 자신이 원하는 상담 내용을 적어 등록하면 본 내용은 그대로 당해 상담자가 사전에 등록해놓은 개인 이메일 주소로 발송되도록 한다.4. When the counselor enters the counselor's homepage where counseling is available and writes down the counseling contents he / she wants, the contents are sent to the personal email address registered by the counselor in advance.

5. 상기의 상담의뢰내용을 자신의 이메일로 접수한 상담자는 당해 건에 관한 자신의 상담내용을 적어 발신하고 패스워드를 지닌 피상담자만이 그 내용을 볼 수 있게 한다.5. The counselor who received the above-mentioned consultation request by his / her e-mail, writes out his / her consultation contents on the matter and makes it available only to the counselor who has the password.

6. 이처럼 상담 처리된 내용 중, 피상담자가 공개에 동의하면 상담게시판에 게시되고 그러지 아니하면 철저히 비공개에 부친다.6. If the counselor agrees to the disclosure, it will be posted on the bulletin board. Otherwise, it will be kept completely private.

- 이상 상술한 바와 같이 전국에 산재한 각 분야의 전문가들을 지정 상담가로 선정하여 자신의 전문지식을 필요로 하는 전국의 회원들에게 시간과 공간을 초월하여 상담에 응해줌으로써 지금껏 학교를 비롯한 각종 교육기관 내에서만 이루어지던 지식의 교류를 가상공간으로 끌어내어 보다 원활하고 광범위한 의미로서의 '대중교육'을 가능케 하고,-As mentioned above, the experts in each field scattered throughout the country are designated as designated counselors, and the members of the nation, including schools and various educational institutions, are able to respond to the members of the nation who need their expertise beyond time and space. By bringing out the exchange of knowledge that was done only in the virtual space, we can make 'public education' in a more smooth and broad sense.

- 실생활 전반에 걸친 각 분야의 전문가들이 집대성되는 관계로 전문가들끼리 서로의 필요에 따라 자신들의 전문지식을 맞교환(바터교역)하는 인터넷 장터로 활용할 수 있으며,-As professionals in each field are gathered throughout the real life, they can be used as internet marketplaces where traders exchange their expertise according to each other's needs.

- 특히 매스매디어를 통한 종전의 방송교육이 교육자의 일방적인 교육인데 반해, 이 같은 인터넷 전문 상담은 상담자와 피상담자간의 일 대 일 직접 전달이 되어 훨씬 그 효과가 증폭될 수 있으며,-While traditional broadcasting education through mass media is one-sided education of educators, such internet professional counseling can be amplified much by direct communication between counselor and counselor.

- 이처럼 접근이 용이하고 바로바로 전문가의 조언을 들을 수 있는 '인터넷 대중 상담'을 통해 최첨단 통신정보기술의 발전과 함께 가장 부정적인 결과로 초래되는 사회병리학적 현상인 '현대인의 고립화 현상'을 치유하는 효과가 있음.-Through the 'Internet public consultation', which is easy to access and can immediately receive expert advice, it is possible to heal the isolation of modern people, the sociopathological phenomenon that is the most negative result with the development of cutting-edge communication information technology. It works.

Claims (1)

인터넷 전문 상담 사이트 내에 기선정된 전문 상담자의 개인 홈페이지를 전부 만들어놓고, 이를 보고 들어온 피상담자가 상담을 의뢰하면 사전에 설정된 상담자의 개인 이메일로 자동 전송되며, 이를 접수한 전문 상담자가 그 내용에 따라 자신의 상담 내용을 적어 발송하면 비밀키를 가진 피상담자만이 본 상담내용을 볼 수 있게 하는 인터넷 전문 상담 서비스 시스템All the personal homepages of the pre-selected professional counselors are created in the internet professional counseling site, and when the consultant requests a consultation, they are automatically sent to the personal counselor's personal e-mail set in advance. Internet counseling service system that allows only counselors who have a private key to view the contents of the consultation after sending the contents of the consultation.
KR1020000042086A 2000-07-21 2000-07-21 Internet Specialized Consulting Service System KR20000059210A (en)

Priority Applications (1)

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KR1020000042086A KR20000059210A (en) 2000-07-21 2000-07-21 Internet Specialized Consulting Service System

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Application Number Priority Date Filing Date Title
KR1020000042086A KR20000059210A (en) 2000-07-21 2000-07-21 Internet Specialized Consulting Service System

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KR20000059210A true KR20000059210A (en) 2000-10-05

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06224938A (en) * 1993-01-27 1994-08-12 Fujitsu Ltd Electronic mail control method
JPH0962740A (en) * 1995-08-22 1997-03-07 Hitachi Ltd Consultation system
KR20000017851A (en) * 1999-12-16 2000-04-06 강문혁 Itinerary consulting method using the internet
KR20010011070A (en) * 1999-07-24 2001-02-15 정용석 Online Realtime Customer assist methods on the internet(web) in Electronic Commerce, Consulting and Search

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06224938A (en) * 1993-01-27 1994-08-12 Fujitsu Ltd Electronic mail control method
JPH0962740A (en) * 1995-08-22 1997-03-07 Hitachi Ltd Consultation system
KR20010011070A (en) * 1999-07-24 2001-02-15 정용석 Online Realtime Customer assist methods on the internet(web) in Electronic Commerce, Consulting and Search
KR20000017851A (en) * 1999-12-16 2000-04-06 강문혁 Itinerary consulting method using the internet

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