KR102833648B1 - Method and system for managing chat room operation using keyword answer bot - Google Patents

Abstract

A method and system for managing chat room operation using a keyword answer bot are disclosed. A chat room operation management method performed by a chat room operation management system according to one embodiment may include: a step of applying keyword management information in which a keyword is registered to a bot; a step of determining whether text data input in a chat room is included in a keyword registered in the keyword management information; a step of determining a transmission method set for an identified keyword by using condition information included in the keyword management information for a keyword identified from text data input in the chat room by performing the determination; and a step of transmitting an automatic reply message related to a keyword configured based on the determined transmission method to the chat room through the bot.

Description

{METHOD AND SYSTEM FOR MANAGING CHAT ROOM OPERATION USING KEYWORD ANSWER BOT}

The description below is about the technology for managing chat room operations using bots.

Instant messenger, a common communication tool, is a software that allows for sending and receiving messages or data in real time. Users can register conversation partners on the messenger and exchange messages in real time with those in the conversation partner list. The messenger function can be used not only on PCs but also in mobile environments on mobile communication terminals, so the use of messenger is gradually becoming more widespread.

Instant messengers provide not only one-on-one conversations but also group chat functions that allow multiple people to chat together in a single chat room. Group chats are possible by selecting multiple parties in an instant messaging service and requesting a chat, or by adding parties to an existing chat room.

As such, as chat rooms become more diverse and the number of chat rooms increases, chat room operators are spending a lot of time managing chat rooms. Chat room operators manually input operation-related messages such as notices and welcome messages whenever a specific event occurs in the chat room. If chat room operators manually input operation-related messages, there is inconvenience in chat room operation, such as repeatedly writing and sending the same messages, and there is a risk of missing the timing for sending an appropriate response message.

A method and system for managing chat room operation can be provided by providing an environment in which chat room operators can set keyword management information.

A method and system for sending an automatic reply message related to keyword management information for chat room operation to a chat room through a bot can be provided.

A chat room operation management method performed by a chat room operation management system may include: a step of applying keyword management information in which a keyword is registered to a bot; a step of determining whether text data input in the chat room is included in a keyword registered in the keyword management information; a step of determining a transmission method set for an identified keyword by using condition information included in the keyword management information for a keyword identified from the text data input in the chat room by performing the determination; and a step of transmitting an automatic reply message related to a keyword configured based on the determined transmission method to the chat room through the bot.

The above judging step may include a step of judging whether the text data entered in the chat room matches a keyword registered in the keyword management information including a complete match condition, a similar condition, or an inclusion condition.

The step of determining the above transmission method may include a step of determining whether a mention condition is set in the keyword management information in relation to the identified keyword when the identified keyword is included in the keywords registered in the keyword management information.

The step of determining the above transmission method may include a step of determining the number of mentions of the identified keyword when a mention condition is set in the keyword management information for the identified keyword.

The step of determining the above transmission method may include a step of determining a response timing condition including an immediate response or a batch response set in the keyword management information in relation to the identified keyword, if the number of mentions of the determined keyword satisfies the number of mentions included in the keyword management information.

The step of determining the transmission method may include a step of determining a response transmission location including a personal chat room or group chat room set in the keyword management information in relation to the identified keyword, if an immediate reply or a batch reply is set as a reply timing condition included in the keyword management information for the identified keyword.

The step of determining the above transmission method may include a step of determining linkage information with an external API set in the keyword management information in relation to the identified keyword, if a personal chat room or a group chat room is set as a response transmission location included in the keyword management information for the identified keyword.

The above-described transmitting step may include a step of configuring an automatic reply message for immediate transmission to a group chat room or a private chat room based on the determined transmitting method, and immediately transmitting an automatic reply message related to the configured keyword to the group chat room or the private chat room via the bot.

The above-described transmitting step may include a step of configuring an automatic reply message for batch transmission to a group chat room or a private chat room based on the determined transmission method, and a step of batch transmitting an automatic reply message related to the configured keyword to the group chat room or the private chat room through the bot according to time information set in the keyword management information.

The above-described transmitting step may include a step of transmitting an automatic reply message including link information related to an external API to a group chat room or a private chat room through the bot based on the determined transmitting method.

The step of applying to the above bot may include a step of setting keyword management information including condition information including a message title, message data, keywords, reply conditions, reply timing, reply transmission location, and whether to link with an external API.

A computer program stored in a non-transitory computer-readable recording medium is provided to execute the above method in the chat room operation management system.

A chat room operation management system comprises at least one processor configured to execute computer-readable instructions included in a memory, wherein the at least one processor applies keyword management information in which a keyword is registered to a bot, determines whether text data input in the chat room is included in a keyword registered in the keyword management information, and upon performing the determination, determines a transmission method set for the identified keyword by using condition information included in the keyword management information for a keyword identified from the text data input in the chat room, and transmits an automatic reply message related to the keyword configured based on the determined transmission method to the chat room through the bot.

It can provide convenience and efficiency in chat room operation by providing an environment where chat room operators can set keyword management information required by the chat room operator through an electronic device.

When a keyword registered in the keyword management information is entered in a chat room, an automatic reply message can be configured using the condition information included in the keyword management information, and an automatic reply message can be sent at an appropriate time depending on the situation through a bot.

FIG. 1 is a diagram illustrating an example of a network environment according to one embodiment.
FIG. 2 is a block diagram for explaining the internal configuration of an electronic device and a server in one embodiment.
FIG. 3 is a block diagram illustrating an example of components that a processor of an electronic device may include according to one embodiment.
FIG. 4 is a flowchart illustrating an example of a chat room operation management method that can be performed by an electronic device according to one embodiment.
FIG. 5 is a diagram for explaining an operation of setting keyword management information in one embodiment.
FIG. 6 is a flowchart for explaining an operation of determining a transmission method based on condition information included in keyword management information in one embodiment.
Figure 7 is an example for explaining an operation of applying a bot in one embodiment.
FIG. 8 is an example for explaining an operation of setting keyword management information in one embodiment.
FIG. 9 is an example for explaining an operation of sending an automatic reply message in one embodiment.

Hereinafter, the present invention will be described in detail with reference to the attached drawings.

FIG. 1 is a diagram illustrating an example of a network environment according to one embodiment. The network environment of FIG. 1 represents an example including a plurality of electronic devices (110, 120, 130, 140), a plurality of servers (150, 160), and a network (170). This FIG. 1 is an example for explaining the invention, and the number of electronic devices or servers is not limited to that of FIG. 1.

The plurality of electronic devices (110, 120, 130, 140) may be fixed terminals or mobile terminals implemented as a computer system. Examples of the plurality of electronic devices (110, 120, 130, 140) include smart phones, mobile phones, navigation devices, computers, laptops, digital broadcasting terminals, PDAs (Personal Digital Assistants), PMPs (Portable Multimedia Players), tablet PCs, game consoles, wearable devices, IoT (Internet of Things) devices, VR (Virtual Reality) devices, AR (Augmented Reality) devices, etc. For example, in FIG. 1, the electronic device (110) is shown in the shape of a smartphone, but in embodiments of the present invention, the electronic device (110) may actually mean one of various physical computer systems that can communicate with other electronic devices (120, 130, 140) and/or servers (150, 160) through a network (170) using a wireless or wired communication method.

The communication method is not limited, and may include not only a communication method that utilizes a communication network (for example, a mobile communication network, a wired Internet, a wireless Internet, a broadcasting network, a satellite network, etc.) that the network (170) may include, but also a short-range wireless communication between devices. For example, the network (170) may include any one or more of a network such as a personal area network (PAN), a local area network (LAN), a campus area network (CAN), a metropolitan area network (MAN), a wide area network (WAN), a broadband network (BBN), and the Internet. In addition, the network (170) may include any one or more of a network topology including, but not limited to, a bus network, a star network, a ring network, a mesh network, a star-bus network, a tree, or a hierarchical network.

Each of the servers (150, 160) may be implemented as a computer device or multiple computer devices that communicate with multiple electronic devices (110, 120, 130, 140) through a network (170) to provide commands, codes, files, contents, services, etc. For example, the server (150) may be a system that provides a first service to multiple electronic devices (110, 120, 130, 140) connected through a network (170), and the server (160) may also be a system that provides a second service to multiple electronic devices (110, 120, 130, 140) connected through a network (170). As a more specific example, the server (150) may provide a service (for example, a messaging service, etc.) intended by the application as a first service to the plurality of electronic devices (110, 120, 130, 140) through an application as a computer program installed and operated on the plurality of electronic devices (110, 120, 130, 140). As another example, the server (160) may provide a service of distributing a file for installing and operating the above-described application to the plurality of electronic devices (110, 120, 130, 140) as a second service.

FIG. 2 is a block diagram for explaining the internal configuration of an electronic device and a server in one embodiment. FIG. 2 explains the internal configuration of an electronic device (110) and a server (150). In addition, other electronic devices (120, 130, 140) or a server (160) may also have the same or similar internal configuration as the electronic device (110) or server (150) described above.

The electronic device (110) and the server (150) may include a memory (211, 221), a processor (212, 222), a communication module (213, 223), and an input/output interface (214, 224). The memory (211, 221) is a non-transitory computer-readable recording medium and may include a permanent mass storage device such as a random access memory (RAM), a read only memory (ROM), a disk drive, a solid state drive (SSD), a flash memory, etc. Here, the non-permanent mass storage device such as a ROM, an SSD, a flash memory, a disk drive, etc. may be included in the electronic device (110) or the server (150) as a separate permanent storage device distinct from the memory (211, 221). In addition, the memory (211, 221) may store an operating system and at least one program code (for example, a code for a browser installed and operated on the electronic device (110) or an application installed on the electronic device (110) to provide a specific service). These software components may be loaded from a computer-readable recording medium separate from the memory (211, 221). This separate computer-readable recording medium may include a computer-readable recording medium such as a floppy drive, a disk, a tape, a DVD/CD-ROM drive, a memory card, etc. In another embodiment, the software components may be loaded into the memory (211, 221) through a communication module (213, 223) that is not a computer-readable recording medium. For example, at least one program may be loaded into memory (211, 221) based on a computer program (e.g., the application described above) that is installed by files provided by developers or a file distribution system (e.g., the server (160) described above) that distributes installation files of the application through a network (170).

The processor (212, 222) may be configured to process instructions of a computer program by performing basic arithmetic, logic, and input/output operations. The instructions may be provided to the processor (212, 222) by a memory (211, 221) or a communication module (213, 223). For example, the processor (212, 222) may be configured to execute instructions received according to program code stored in a storage device such as the memory (211, 221).

The communication module (213, 223) may provide a function for the electronic device (110) and the server (150) to communicate with each other via the network (170), and may provide a function for the electronic device (110) and/or the server (150) to communicate with another electronic device (for example, the electronic device (120)) or another server (for example, the server (160)). For example, a request generated by the processor (212) of the electronic device (110) according to a program code stored in a storage device such as a memory (211) may be transmitted to the server (150) via the network (170) under the control of the communication module (213). Conversely, control signals or commands, contents, files, etc. provided under the control of the processor (222) of the server (150) may be received by the electronic device (110) through the communication module (213) of the electronic device (110) via the communication module (223) and the network (170). For example, the control signals or commands, contents, files, etc. of the server (150) received through the communication module (213) may be transmitted to the processor (212) or the memory (211), and the contents, files, etc. may be stored in a storage medium (the above-described permanent storage device) that the electronic device (110) may further include.

The input/output interface (214) may be a means for interfacing with an input/output device (215). For example, the input device may include a device such as a keyboard, a mouse, a microphone, a camera, etc., and the output device may include a device such as a display, a speaker, a haptic feedback device, etc. As another example, the input/output interface (214) may be a means for interfacing with a device that integrates input and output functions, such as a touch screen. The input/output device (215) may be configured as a single device with the electronic device (110). In addition, the input/output interface (224) of the server (150) may be a means for interfacing with a device (not shown) for input or output that is connected to the server (150) or may be included in the server (150). As a more specific example, when the processor (212) of the electronic device (110) processes the command of a computer program loaded into the memory (211), a service screen or content configured using data provided by the server (150) or the electronic device (120) may be displayed on the display through the input/output interface (214).

Also, in other embodiments, the electronic device (110) and the server (150) may include more components than the components of FIG. 2. However, there is no need to clearly illustrate most of the conventional components. For example, the electronic device (110) may be implemented to include at least some of the above-described input/output devices (215), or may further include other components such as a transceiver, a Global Positioning System (GPS) module, a camera, various sensors, a database, etc. As a more specific example, when the electronic device (110) is a smart phone, various components that are generally included in a smart phone, such as an acceleration sensor or a gyro sensor, a camera module, various physical buttons, buttons using a touch panel, input/output ports, and a vibrator for vibration, may be further implemented to be included in the electronic device (110).

The electronic device (110) may be configured with a chat room operation management system implemented by a computer. For example, the chat room operation management system may be implemented in the form of an independently operating program, or may be configured in the form of an in-app of a specific application so as to be able to operate on the specific application, and may provide a message service through linkage with a message server. For example, the chat room operation management system may be operated within a message service through linkage with a message server.

FIG. 3 is a block diagram illustrating an example of components that a processor of an electronic device may include according to one embodiment, and FIG. 4 is a flowchart illustrating an example of a chat room operation management method that an electronic device may perform according to one embodiment.

The processor (212) of the electronic device (110) may include a keyword setting unit (310), a keyword determination unit (320), a transmission method determination unit (330), and a message transmission unit (340). These components of the processor (212) may be expressions of different functions performed by the processor (212) according to control commands provided by program codes stored in the electronic device. The processor (212) and the components of the processor (212) may control the electronic device to perform steps (S410 to S440) included in the chat room operation management method of FIG. 4. At this time, the processor (212) and the components of the processor (212) may be implemented to execute instructions according to the code of the operating system included in the memory and the code of at least one program.

The processor (212) can load the program code stored in the file of the program for the chat room operation management method into the memory. For example, when the program is executed in the electronic device, the processor can control the electronic device to load the program code from the file of the program into the memory according to the control of the operating system. At this time, the processor (212) and the keyword setting unit (310), the keyword determination unit (320), the transmission method determination unit (330), and the message transmission unit (340) included in the processor (212) may be different functional expressions of the processor (212) for executing the command of the corresponding part of the program code loaded into the memory to execute the subsequent steps (S410 to S440).

In step (S410), the keyword setting unit (310) can apply keyword management information in which a keyword is registered to the bot. The keyword setting unit (310) can set keyword management information including condition information including the title of the message, message data, keyword, reply condition, reply timing, reply transmission location, and whether to link with an external API.

In step (S420), the keyword determination unit (320) can determine whether text data entered in the chat room is included in a keyword registered in the keyword management information. The keyword determination unit (320) can determine whether text data entered in the chat room matches a keyword registered in the keyword management information including a complete match condition, a similar condition, or an inclusion condition. In other words, it can determine whether text data entered in the chat room completely matches a keyword registered in the keyword management information, whether text data entered in the chat room is similar to a keyword registered in the keyword management information, or whether text data entered in the chat room includes a keyword registered in the keyword management information. For example, if it is assumed that a keyword "hello" is registered in the keyword management information, the keyword determination unit (320) can determine that the text data entered in the chat room is a perfect match when it is "hello", determine that the text data entered in the chat room is similar when it has a similar meaning to the keyword registered in the keyword management information, such as "hi" or "nice to meet you", and determine that the text data entered in the chat room is included in the keyword when it is "hello". At this time, the keyword determination unit (320) can terminate the process when the text entered in the chat room is not included in the keyword registered in the keyword management information.

In step (S430), the transmission method determination unit (330) may determine a transmission method set for the identified keyword by using condition information included in the keyword management information for the identified keyword from the text data entered in the chat room as the judgment is performed. The transmission method determination unit (330) may determine a transmission method set for the identified keyword by using condition information including keyword reply conditions, reply timing, reply transmission location, and whether or not to link with an external API. At this time, the order of condition information for determining the transmission method in the transmission method determination unit (330) may be set. In other words, the transmission method determination unit (330) may check the condition information included in the keyword management information for the identified keyword according to the order of the condition information for determining the transmission method.

Referring to FIG. 6, this is a flowchart for explaining an operation of determining a transmission method based on condition information included in keyword management information. The keyword determination unit (320) can determine whether text data entered in a chat room matches an answer condition including a complete match condition, a similar condition, or an inclusion condition with a keyword registered in the keyword management information. The keyword determination unit (320) can determine whether text data entered in the chat room matches, is similar to, or includes a keyword registered in the keyword management information (601). The transmission method determination unit (330) can determine not to transmit an automatic reply message if the text data entered in the chat room is not included in the answer condition registered in the keyword management information (600). If the text data entered in the chat room matches, is similar to, or includes a keyword registered in the keyword management information, or is included in one of the answer conditions, the transmission method determination unit (330) can determine whether a mention condition is set in the keyword management information with respect to a keyword identified from the text data entered in the chat room (602). The transmission method determination unit (330) can determine whether the identified keyword has a mention condition of N or more (N is a natural number). At this time, if the mention condition is not set in the keyword management information with respect to the identified keyword, the process of step (604) can be performed. If the mention condition is set in the keyword management information with respect to the identified keyword, the transmission method determination unit (330) can determine the number of mentions of the identified keyword (603). At this time, if the number of mentions of the identified keyword is not as many as the number of mentions (for example, N times) included in the keyword management information, the transmission method determination unit (330) can determine not to transmit the automatic reply message (600). If the number of mentions of the determined keyword satisfies the number of mentions included in the keyword management information, the transmission method determination unit (330) can determine a reply timing condition including an immediate reply or a batch reply set in the keyword management information with respect to the identified keyword (604).

The transmission method determination unit (330) can determine a response transmission location including a personal chat room or a group chat room set in the keyword management information in relation to the identified keyword if an immediate response is set as a response timing condition included in the keyword management information for the identified keyword. The transmission method determination unit (330) can determine whether the response transmission location set in the keyword management information in relation to the identified keyword is a condition for transmission to a group chat room (605). In addition, the transmission method determination unit (330) can determine whether the response transmission location set in the keyword management information in relation to the identified keyword is a condition for transmission to a group chat room if an immediate response is not set as a response timing condition included in the keyword management information for the identified keyword (606).

In step (S440), the message transmission unit (340) may transmit an automatic reply message related to a keyword configured based on the determined transmission method to a chat room via a bot. For example, the message transmission unit (340) may configure an automatic reply message for immediate transmission to a group chat room or a private chat room based on the determined transmission method. The message transmission unit (340) may immediately transmit an automatic reply message related to a configured keyword to a group chat room or a private chat room via a bot. Alternatively, the message transmission unit (340) may configure an automatic reply message for batch transmission to a group chat room or a private chat room based on the determined transmission method. The message transmission unit (340) may batch transmit an automatic reply message related to a keyword configured based on the determined transmission method to a group chat room or a private chat room via a bot according to a time criterion set in the keyword management information. Referring to FIG. 6, since the transmission method is determined as an immediate reply condition in the transmission method determination unit (330), the message transmission unit (340) can immediately send an automatic reply message to the group chat room if the reply transmission location set in the keyword management information in relation to the identified keyword is a condition for sending to the group chat room (607). In addition, the message transmission unit (340) can immediately send an automatic reply message including link information to the group chat room if an external API linkage is set (608). At this time, the automatic reply message may mean a setting message configured by the keyword management information in which the keyword is registered. In addition, the message transmission unit (340) can immediately send an automatic reply message including link information to the private chat room if the reply transmission location set in the keyword management information in relation to the identified keyword is not a condition for sending to the group chat room (609). In addition, the message transmission unit (340) can immediately send an automatic reply message including link information to the private chat room if an external API linkage is set (610).

In addition, since the transmission method is not determined as an immediate response condition in the transmission method determination unit (330), the message transmission unit (340) can, if the response transmission location set in the keyword management information in relation to the identified keyword is a condition for transmitting to the group chat room, transmit automatic response messages in bulk to the group chat room at a preset time (for example, before midnight) (611). In addition, if external API linkage is set, the message transmission unit (340) can, if the external API linkage is set, transmit automatic response messages including link information in bulk to the group chat room at a preset time (612). At this time, the automatic response message may mean a setup message configured by the keyword management information in which the keyword is registered. In addition, if the response transmission location set in the keyword management information in relation to the identified keyword is not a condition for transmitting to the group chat room, the message transmission unit (340) can, if the identified keyword, transmit automatic response messages in bulk to the individual chat room at a preset time (613). In addition, if external API linkage is set, the message transmission unit (340) can collectively transmit an automatic reply message containing link information to a personal chat room at a preset time (614).

FIG. 5 is a diagram for explaining an operation of setting keyword management information in one embodiment.

A message service capable of sending and receiving messages to an electronic device (110) may be executed. At least one chat room may be opened in the message service. A chat room management system (530) may be operated within the message service. For example, a personal chat room and a group chat room may exist in the message service, and a personal chat room or a group chat room may be additionally opened. A bot may be provided in the personal chat room (510) or the group chat room (520). An automatic reply message may be provided in the personal chat room (510) or the group chat room (520) through the bot.

In an embodiment, a chat room is an interface screen for a chat function that sends and receives messages between users in a messenger or SNS (social network service), and can be a space where a chat function is available through a process of adding friends using a phone number or ID, and in particular, can be a space where a chat function is available that allows chatting directly using a link such as a URL without a process of adding friends using a phone number or ID. In addition, the chat room can include a 1:1 chat room (private chat room) where one user and another user send and receive messages, and a 1:N chat room (group chat room) where a user and multiple other users send and receive messages. In addition, the chat room can include a public chat room where one can freely participate, and a private chat room where one can participate by entering a password to participate in the chat room.

In an embodiment, a bot may provide a bot service that automatically responds to basic matters or frequently asked questions required for chat room operation by an operator. A bot refers to a robot that performs chatting in a message service. For example, a bot may provide appropriate answers to questions or various related information through conversations using message transmission and reception with users. Such a bot may provide an automatic response service through preset rules or artificial intelligence technology as a service that interacts through a messenger application. In an embodiment, the bot may provide assistance to an operator in managing chat room operation, and may transmit an automatic response message generated based on keyword management information set by the operator to the chat room.

The chat room operation management system (530) can grant the operator of the chat room the authority to set keyword management information for chat room operation. For example, the operator can open a chat room where conversations can be conducted with at least one user through a message service. Messages can be sent and received through the opened chat room. At this time, the user who opened the chat room can become the operator, and the user who participated in the chat room can become a member. In addition, a member of the chat room can be changed to the operator according to the authority of the operator who opened the chat room. The operator of the chat room can set keyword management information for chat room operation.

Referring to FIG. 7, an example is provided to explain an operation of applying a bot. A setting screen for chat room operation management may be provided through an electronic device (110). For example, the setting screen may be provided so that keyword management information can be set in each chat room, and may be provided so that integrated operation management information for each chat room can be set in a message service. A user interface for inputting keyword management information for chat room operation management may be provided through the setting screen provided in the electronic device (110), and an automatic response message generated by receiving the keyword management information set from an operator using the provided user interface may be transmitted to the chat room through the bot. Accordingly, an environment in which an operator can easily set an automatic response message for a specific keyword through the electronic device (110) may be provided, thereby increasing convenience and efficiency required for chat room operation.

For example, a list of chatbots applicable to a chat room may be displayed on an electronic device (110). An operator may select a bot (700) for managing the chat room operation using the electronic device (110). At this time, the bot (700) may provide an automatic response related to a keyword. When the chatbot list displayed on the electronic device (110) is selected, the function of the selected bot may be activated. As the bot (700) for managing the chat room operation is selected on the electronic device (110), the function of the bot for managing the chat room operation may be activated.

An operation management list that can be set via an electronic device (110) may be displayed. A user interface for setting keyword management information among the operation management list displayed on the electronic device (110) may be provided. In addition to keyword management information, operation management information for chat room operation management may be added to the operation management list. In an embodiment, the function of keyword management information may be activated (On)/deactivated (Off) (720) via the electronic device (110) and then applied (730) to the bot. Accordingly, a function for transmitting an automatic response message related to the keyword management information may be executed. At this time, if the set keyword management information is to be terminated, a message (740) may be output to inquire whether the set keyword management information is to be applied to the bot via the electronic device (110). If the operator does not want to save the set keyword management information to the bot, the operator may respond with 'Do not save', and if the operator wants to change or save the set keyword management information to the bot, the operator may respond with 'Continue editing'.

Referring to FIG. 8, there is provided an example for setting keyword management information for transmitting an automatic reply message related to a keyword. When a keyword set in a chat room is input through an electronic device (110), the operator can set keyword management information for transmitting an automatic reply message. A list stored in relation to the keyword management information set in the chat room can be displayed. The keyword management information including all of the lists displayed on the electronic device (110) can be activated by the operator, or each keyword management information can be activated by the operator's selection. The operator can select a user interface (810) for setting keyword management information related to a keyword in the chat room through the electronic device (110). When the user interface (810) is selected on the electronic device (110), the operator can input keyword management information including a message title, message data, a keyword, and condition information (e.g., a reply condition, a reply timing, a reply transmission location, whether to link with an external API, etc.). For example, the operator can register keywords as well as the title and message data of the message, and can set condition information when setting keyword management information. The operator can select response conditions such as when the keyword registered in the keyword management information completely matches the input of text data entered in the chat room, when the registered keyword is included in the input of text data entered in the chat room, or when the registered keyword completely matches or is similar to the input of text data entered in the chat room. In addition, the operator can select response timing such as whether to provide an immediate response or a batch response depending on the number of times the keyword identified from the text data entered in the chat room is mentioned. For example, the operator can select the response timing to provide an immediate response or a batch response when the keyword is mentioned once, and can select the response timing to provide an immediate response or a batch response when the keyword is mentioned multiple times. In addition, the operator can select the response transmission location, whether to send an automatic response message for the keyword to a group chat room or a private chat room. In addition, the operator can select whether to link with an external API. For example, the operator can select whether to link with an external API or not. At this time, if the operator selects linkage with an external API, the operator can register an API key for the external API to be linked. By registering an API key for an external API, keyword-related links/charts/dictionaries, etc. can be sent via an automatic reply message. In addition, the operator can set keywords and rules in the chat room when adding keywords. Keyword management information entered by the operator can be saved, and the saved keyword management information can be displayed as a list. Condition information including keyword management information can be selected from the operator, and keyword management information set via the selected condition information can be applied to the bot.

For example, the chat room operation management system (530) can detect text data input in a group chat room. The chat room operation management system (530) can analyze the text data input in the group chat room to determine whether a keyword registered in the keyword management information exists. If a keyword exists in the text data input in the group chat room, the chat room operation management system (530) can determine the condition information set for the keyword and transmit an automatic response message through the bot. At this time, the bot can provide an automatic response message to the group chat room or the individual chat room.

Referring to FIG. 9, an example is provided to explain an operation of transmitting an automatic reply message. A keyword registered in keyword management information can be identified from text data input in a chat room through a message service running on an electronic device (110). A bot may store an automatic reply message (910) for frequently asked questions from members of a chat room, and may transmit the stored automatic reply message to the chat room (910) when a frequently asked question is asked by members. Alternatively, the bot may obtain search results by searching for frequently asked questions from members of a chat room, and transmit an automatic reply message (910) including the obtained search results to the chat room.

For example, the bot can immediately send an automatic reply message (910) to frequently asked questions from members of the chat room. For example, it can be assumed that the chat room is a chat room with an interest called 'diet'. Calories of food may be frequently mentioned by members in the chat room. The bot can send an automatic reply message (910) containing information on calories of food to the group chat room or the individual chat room. Or, if the chat room is an interest called 'stock', stock prices of stocks may be frequently mentioned by members in the chat room. The bot can send an automatic reply message (910) containing information on stock prices of stocks to the group chat room or the individual chat room.

As another example, the bot may collectively send an automatic reply message (910) to a group chat room that includes information about foreign words/typos/technical terms, etc. that are mentioned more than a preset standard in the chat room during a preset period of time (e.g., during a day). Alternatively, the bot may collectively send an automatic reply message (910) to a personal chat room that includes related information about advanced vocabulary or dictionary meanings/idioms for English words that are mentioned more than a preset standard in the group chat room during a preset period of time (e.g., during a day). In other words, when information about an English word is entered as a message in a group chat room where users with a common interest in English gather, the explanation of the English word may be shared by sending an explanation of the English word as a message to the members in the group chat room. In this case, the bot may send an automatic reply message (910) that includes explanation information about the advanced vocabulary or English word to the personal chat room of the member who entered the advanced vocabulary or English word in the group chat room. The bot may serve as a personal English word dictionary. Alternatively, the bot may collectively send an automatic reply message (910) to the personal chat room along with a chart (or closing price) of stocks mentioned above a preset standard during a preset time period (e.g., during a day). Alternatively, the bot may acquire restaurants mentioned above a preset standard in a group chat room during a preset time period. The bot may collectively send an automatic reply message (910) including link information (url) for the acquired restaurants to the personal chat room.

In addition, whether or not to link with an external API may be set for the message service running on the transmission device (110). If linking with an external API is set, additional information such as link information (URL) related to the external API may be included in the automatic reply message (910). The bot may transmit an automatic reply message (910) including link information related to the external API to the chat room.

In addition, the bot can mention the name of a member who mentioned a keyword set in the keyword management information, and send an automatic reply message (910) including the name of the mentioned member to the chat room. For example, if the name of the member who mentioned the keyword in the chat room is "AAA", the bot can send an automatic reply message (910) including the name of the member to the chat room, such as <The search results using the keyword mentioned by AAA are as follows>. At this time, since there are multiple members in the group chat room, a large number of messages may be entered and the messages may be passed quickly. When sending an automatic reply message to the group chat room, the bot can send an automatic reply message (910) by mentioning the name of the member who mentioned the keyword set in the keyword management information.

In addition, the bot can send an automatic reply message (910) to the personal chat room of the member who mentioned the keyword. At this time, whether to receive the automatic reply message can be selected according to the user's settings. For example, whether to receive the automatic reply message (910) sent from the user to the personal chat room can be selected. If the user selects to receive the automatic reply message (910) through the personal chat room, the automatic reply message (910) sent from the bot can be displayed through the personal chat room.

The devices described above may be implemented as hardware components, software components, and/or a combination of hardware components and software components. For example, the devices and components described in the embodiments may be implemented using one or more general-purpose computers or special-purpose computers, such as, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate array (FPGA), a programmable logic unit (PLU), a microprocessor, or any other device capable of executing instructions and responding to them. The processing device may execute an operating system (OS) and one or more software applications running on the operating system. In addition, the processing device may access, store, manipulate, process, and generate data in response to the execution of the software. For ease of understanding, the processing device is sometimes described as being used alone, but those skilled in the art will appreciate that the processing device may include multiple processing elements and/or multiple types of processing elements. For example, the processing device may include multiple processors, or a processor and a controller. Other processing configurations, such as parallel processors, are also possible.

The software may include a computer program, code, instructions, or a combination of one or more of these, which may configure a processing device to perform a desired operation or may independently or collectively command the processing device. The software and/or data may be embodied in any type of machine, component, physical device, virtual equipment, computer storage medium, or device for interpretation by the processing device or for providing instructions or data to the processing device. The software may be distributed over network-connected computer systems and stored or executed in a distributed manner. The software and data may be stored on one or more computer-readable recording media.

The method according to the embodiment may be implemented in the form of program commands that can be executed through various computer means and recorded on a computer-readable medium. The computer-readable medium may include program commands, data files, data structures, etc., alone or in combination. The program commands recorded on the medium may be those specially designed and configured for the embodiment or may be those known to and available to those skilled in the art of computer software. Examples of the computer-readable recording medium include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD-ROMs and DVDs, magneto-optical media such as floptical disks, and hardware devices specially configured to store and execute program commands such as ROMs, RAMs, and flash memories. Examples of the program commands include not only machine language codes generated by a compiler, but also high-level language codes that can be executed by a computer using an interpreter, etc.

Although the embodiments have been described above by way of limited examples and drawings, those skilled in the art can make various modifications and variations from the above description. For example, appropriate results can be achieved even if the described techniques are performed in a different order than the described method, and/or components of the described system, structure, device, circuit, etc. are combined or combined in a different form than the described method, or are replaced or substituted by other components or equivalents.

Therefore, other implementations, other embodiments, and equivalents to the claims are also included in the scope of the claims described below.

Claims (20)

In a chat room operation management method performed by a chat room operation management system,
Step for applying keyword management information registered with keywords to the bot;
A step for determining whether text data entered in a chat room is included in a keyword registered in the keyword management information;
A step of determining a transmission method set for a keyword identified from text data entered in the chat room by using condition information included in the keyword management information in accordance with the above judgment; and
A step of sending an automatic response message related to a keyword configured based on the transmission method determined above to the chat room through the bot.
Including,
The above condition information includes response conditions, response timing conditions, response transmission location, and whether or not to link with an external API.
The step of determining the above transmission method is:
Determine the transmission method by checking the response conditions, response timing conditions, response transmission location, and external API linkage set in the keyword management information for the identified keyword according to the set order of condition information for determining the transmission method.
A method for managing the operation of a chat room, characterized by: In the first paragraph,
The above judging steps are:
A step for determining whether the text data entered in the above chat room matches the keyword registered in the above keyword management information including a complete match condition, a similar condition, or an inclusion condition.
A method for managing the operation of a chat room including: In the first paragraph,
The step of determining the above transmission method is:
If the identified keyword is included in the keywords registered in the keyword management information, a step for determining whether a mention condition is set in the keyword management information in relation to the identified keyword
A method for managing the operation of a chat room including: In the third paragraph,
The step of determining the above transmission method is:
If a mention condition is set in the keyword management information for the above-mentioned identified keyword, a step for determining the number of mentions of the above-mentioned identified keyword
A method for managing the operation of a chat room including: In paragraph 4,
The step of determining the above transmission method is:
If the number of mentions of the above-determined keyword satisfies the number of mentions included in the above-determined keyword management information, a step for determining a response timing condition including an immediate response or a batch response set in the above-determined keyword management information
A method for managing the operation of a chat room including: In paragraph 5,
The step of determining the above transmission method is:
If an immediate reply or a batch reply is set as a reply timing condition included in the keyword management information for the above-mentioned identified keyword, a step for determining a reply transmission location including a personal chat room or group chat room set in the keyword management information in relation to the above-mentioned identified keyword
A method for managing the operation of a chat room including: In Article 6,
The step of determining the above transmission method is:
If a personal chat room or group chat room is set as the location for transmitting the reply included in the keyword management information for the above-mentioned identified keyword, a step for determining the linkage information with the external API set in the keyword management information in relation to the above-mentioned identified keyword
A method for managing the operation of a chat room including: In the first paragraph,
The above transmitting step is,
A step of configuring an automatic reply message for immediate transmission to a group chat room or a private chat room based on the transmission method determined above, and immediately transmitting an automatic reply message related to the configured keyword to the group chat room or the private chat room through the bot.
A method for managing the operation of a chat room including: In the first paragraph,
The above transmitting step is,
A step of configuring an automatic reply message for batch transmission to a group chat room or a private chat room based on the transmission method determined above, and batch transmitting an automatic reply message related to the configured keyword to the group chat room or private chat room through the bot according to time information set in the keyword management information.
A method for managing the operation of a chat room including: In the first paragraph,
The above transmitting step is,
A step of transmitting an automatic reply message containing link information related to an external API to a group chat room or a private chat room through the bot based on the transmission method determined above.
A method for managing the operation of a chat room including: In the first paragraph,
The steps to apply to the above bot are:
Step for setting keyword management information including condition information including message title, message data, keywords, reply conditions, reply timing, reply transmission location, and whether to link with an external API
A method for managing the operation of a chat room including: A computer program stored in a non-transitory computer-readable recording medium for executing the method of any one of claims 1 to 11 in the chat room operation management system. In the chat room operation management system,
At least one processor configured to execute computer-readable instructions contained in memory
Including,
At least one processor of the above,
Apply the keyword management information registered with the keyword to the bot,
Determine whether the text data entered in the chat room is included in the keywords registered in the above keyword management information,
By performing the above judgment, for a keyword identified from text data entered in the above chat room, the transmission method set for the identified keyword is determined using the condition information included in the keyword management information,
Send an automatic reply message related to a keyword configured based on the transmission method determined above to the chat room through the bot,
The above condition information includes response conditions, response timing conditions, response transmission location, and whether or not to link with an external API.
At least one processor of the above,
The transmission method is determined by checking the response conditions, response timing conditions, response transmission location, and external API linkage set in the keyword management information for the identified keyword according to the set order of condition information for determining the transmission method.
A chat room operation management system characterized by: In Article 13,
At least one processor of the above,
Determines whether the text data entered in the above chat room matches the keyword registered in the above keyword management information, including a complete match condition, a similar condition, or an inclusion condition.
A chat room operation management system characterized by: In Article 13,
At least one processor of the above,
If the identified keyword is included in the keywords registered in the keyword management information, it is determined whether a mention condition is set in the keyword management information in relation to the identified keyword.
A chat room operation management system characterized by: In Article 15,
At least one processor of the above,
If a mention condition is set in the keyword management information for the above-mentioned identified keyword, the number of mentions of the above-mentioned identified keyword is determined.
A chat room operation management system characterized by: In Article 16,
At least one processor of the above,
If the number of mentions of the above-determined keyword satisfies the number of mentions included in the above-determined keyword management information, the response timing condition including an immediate response or a batch response set in the above-determined keyword management information is determined.
A chat room operation management system characterized by: In Article 17,
At least one processor of the above,
If an immediate reply or a batch reply is set as the reply timing condition included in the keyword management information for the above-mentioned identified keyword, the reply transmission location including the personal chat room or group chat room set in the keyword management information in relation to the above-mentioned identified keyword is determined.
A chat room operation management system characterized by: In Article 18,
At least one processor of the above,
If a personal chat room or group chat room is set as the location for sending a reply included in the keyword management information for the above-mentioned identified keyword, the information on linking with an external API set in the keyword management information is determined in relation to the above-mentioned identified keyword.
A chat room operation management system characterized by: In Article 13,
At least one processor of the above,
Sets keyword management information including the subject of the message, message data, keywords, reply conditions, reply timing, reply transmission location, and whether to link with an external API.
A chat room operation management system characterized by:

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