KR102699451B1 - Method for supporting multi-party video consultation related to insurance service and system thereof - Google Patents

Abstract

A step for providing a video consultation interface to the counselor terminal and the plurality of customer terminals in response to the first server confirming that the counselor terminal and the plurality of customer terminals are connected to the video consultation program; A step for providing, by the first server, images captured by each of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively, wherein the images captured by the counselor terminal and the plurality of customer terminals are displayed in a first area of the video consultation interface; A step for transmitting, by the second server, a first form related to the first business to the first and third servers in response to the counselor terminal confirming the selection of the first business for the first insurance contract; A step for controlling, by the third server, the contents of a second form corresponding to at least a part of the first forms, which are respectively provided to the counselor terminal and the plurality of customer terminals, to be synchronized on the counselor terminal and the plurality of customer terminals, wherein the second form is displayed in a second area of the video consultation interface; A method for supporting multiple person video consultations related to insurance work of a system is provided, comprising: a step in which the third server, in response to confirming a selection of a first customer terminal from among the plurality of customer terminals from the counselor terminal, grants the first customer terminal a signature authority for at least a part of the second form; a step in which the third server, in response to confirming signature information for the second form from the first customer terminal, synchronizes the second form transmitted to the plurality of customer terminals so that the signature information is displayed; a step in which the second server, in response to receiving the signature information from the third server, combines the signature information on the first form; and a step in which the second server stores the first form to which the signature information is combined as document information related to the first work.

Description

METHOD FOR SUPPORTING MULTI-PARTY VIDEO CONSULTATION RELATED TO INSURANCE SERVICE AND SYSTEM THEREOF

The present disclosure relates to a method and system for supporting video consultation of an insurance contract.

Since insurance contracts involve multiple contracting parties, such as the contracting party, the insured, and the beneficiary, in order to process various contract-related tasks, such as insurance claims, insurance premium payments, or contract changes, these multiple contracting parties must create and sign related documents. When processing insurance contract-related tasks using the existing method, multiple parties must visit an offline customer center at the same time, or one person must receive a power of attorney from each contracting party and visit an offline customer center, which causes significant inefficiency. If this inefficient existing method can be improved, it is expected that customer convenience can be improved and the work efficiency of consulting staff can be increased.

The disclosed embodiments aim to provide a method and system for supporting multiple video consultations related to insurance work. Specifically, the purpose is to provide a method and system for supporting video consultations that enable a counselor to consult multiple people related to insurance work, thereby improving customer convenience by enabling work related to insurance contracts with multiple contracting parties to be processed through video consultations.

The technical tasks to be achieved by this embodiment are not limited to the technical tasks described above, and other technical tasks can be inferred from the following embodiments.

One aspect of the present disclosure is a method for supporting multiple video consultations related to insurance work in a system including a plurality of servers, the method comprising: a step in which, in response to a first server confirming that a counselor terminal and a plurality of customer terminals are connected to a video consultation program, a video consultation interface is provided to the counselor terminal and the plurality of customer terminals; a step in which, in the first server, images captured by each of the counselor terminal and the plurality of customer terminals are provided to the counselor terminal and the plurality of customer terminals, respectively, wherein the images captured by the counselor terminal and the plurality of customer terminals are displayed in a first area of the video consultation interface; a step in which, in response to a second server confirming a selection of a first task for a first insurance contract from the counselor terminal, a first form related to the first task is transmitted to the first and third servers; The present invention relates to a method for supporting video consultation, comprising: a step for controlling, by the third server, the contents of a second form corresponding to at least a part of the first forms, which are respectively provided to the counselor terminal and the plurality of customer terminals, to be synchronized on the counselor terminal and the plurality of customer terminals, wherein the second form is displayed in a second area of the video consultation interface; a step for granting, by the third server, a signature authority for at least a part of the second form to the first customer terminal in response to confirming a selection of a first customer terminal from the plurality of customer terminals from the counselor terminal; a step for synchronizing, by the third server, the signature information to be displayed on the second form transmitted to the plurality of customer terminals in response to confirming signature information for the second form from the first customer terminal; a step for the second server to combine the signature information on the first form in response to receiving the signature information from the third server; a step for the second server to store the first form combined with the signature information as document information related to the first task.

In one embodiment of the present disclosure, at least one of the plurality of customer terminals may include a video consultation support method corresponding to at least one of the contracting parties, including at least one of the contracting party, the insured party, and the beneficiary related to the first insurance contract.

In addition, in one embodiment of the present disclosure, the step of providing the video consultation interface includes: a step of confirming, by the first server, that at least one of the counselor terminal and the second customer terminal, which is one of the plurality of customer terminals, is connected to the video consultation program; and a step of confirming, in response to an invitation message provided from the counselor terminal, that the remaining plurality of customer terminals, excluding the second customer terminal, are connected to the video consultation program, wherein the invitation message may include a video consultation support method in which the remaining plurality of customer terminals, excluding the second customer terminal, are selected based on a relevance to the first business for the first insurance contract confirmed based on the video consultation content between the second customer terminal and the counselor terminal.

In addition, in one embodiment of the present disclosure, the step of providing the video consultation interface may include a video consultation support method including a step of providing an authentication interface to the plurality of customer terminals in response to the first server confirming that the plurality of customer terminals are connected to the video consultation program.

In addition, in one embodiment of the present disclosure, the step of providing the video consultation interface may include a method for supporting video consultation, further including the step of providing, to the counselor terminal, at least a portion of personal information corresponding to the third customer terminal in response to confirming that authentication by at least one third customer terminal among the plurality of customer terminals is completed.

In addition, in one embodiment of the present disclosure, the step of providing, by the first server, images of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively, may include a video consultation support method including a step of supporting the counselor terminal and the plurality of customer terminals to communicate with each other in real time by providing real-time images captured by respective cameras of the counselor terminal and the plurality of customer terminals on the first area of the video consultation interface of the counselor terminal and the plurality of customer terminals.

In addition, in one embodiment of the present disclosure, the step of transmitting the first form related to the first task by the second server to the first and third servers may include a step of the first server confirming a selection of the first insurance contract among at least one insurance contract related to the plurality of customer terminals from one of the counselor terminal and the plurality of customer terminals; and a step of the second server confirming a selection of the first task from the counselor terminal according to a match in the intent to proceed with the task for the first insurance contract confirmed through the first server. The method may include a video consultation support method.

In addition, in one embodiment of the present disclosure, the step of transmitting the first form related to the first task by the second server to the first and third servers may include a method for supporting video consultation, wherein the step of the second server confirming the first form including each signature field and contractual guidance information corresponding to each contracting party, corresponding to at least one of the at least one document set as necessary in relation to the first task.

In addition, in one embodiment of the present disclosure, the step of controlling the third server to synchronize the contents of the second form provided to the counselor terminal and the plurality of customer terminals may include a step of the first server confirming the second form based on the correspondence between the contractual guidance information and the plurality of signature fields included in the first form; a step of the first server transmitting the second form to the counselor terminal and the plurality of customer terminals; and a step of the third server controlling the third server to synchronize at least some of the contractual guidance information displayed on the plurality of customer terminals by input on the counselor terminal with each other.

In addition, in one embodiment of the present disclosure, the method for supporting video consultation may include a step in which the first server additionally confirms an additional customer terminal connected to the video consultation program and provides the video consultation interface to the additional customer terminal; and a step in which the third server controls, by input on the counselor terminal, at least a part of the contractual guidance information displayed in synchronization on the plurality of customer terminals to be displayed on the second area of the video consultation interface of the additional customer terminal.

In addition, in one embodiment of the present disclosure, the step of granting the first customer terminal a signature authority for at least a portion of the second form by the third server may include a step of the third server confirming a selection for the first customer terminal corresponding to a contract party related to at least a portion of the contractual guidance information displayed in synchronization on the plurality of customer terminals by an input on the counselor terminal; and a step of the third server granting the first customer terminal a signature authority for a signature field corresponding to at least a portion of the contractual guidance information.

In addition, in one embodiment of the present disclosure, the step of synchronizing the third server to display the signature information on the second form transmitted to the plurality of customer terminals may include a step of the third server confirming, from the first customer terminal, the signature information written for the signature field to which the signature authority is granted for the first customer terminal; and a step of the third server transmitting the signature information to the second server together with identification information corresponding to the first customer terminal. The method for supporting video consultation may include:

In addition, in one embodiment of the present disclosure, the step of verifying the signature information from the first customer terminal may include a step of the third server verifying, from the first customer terminal, input information for at least one checkbox to which a confirmation input authority has been granted for the first customer terminal, and the step of transmitting the signature information to the second server may include a step of the third server transmitting, to the second server, the signature information, the input information, and identification information corresponding to the first customer terminal. The method may include a video consultation support method.

In addition, in one embodiment of the present disclosure, the step of confirming the input information from the first customer terminal may include a video consultation support method including a step of highlighting and displaying, on the first customer terminal, at least one check box that has been selected in response to the first server confirming, from the counselor terminal, a selection input for at least one of the at least one check box.

In addition, in one embodiment of the present disclosure, the step of combining the signature information on the first form by the second server may include a method for supporting video consultation, wherein the step of the second server confirming at least one of the signature fields on the first form based on identification information corresponding to the first customer terminal; and combining the signature information on at least one of the signature fields confirmed on the first form.

In addition, in one embodiment of the present disclosure, the method may include a video consultation support method in which the first server provides information on the progress of procedures of the plurality of customer terminals through at least a part of the first area of the video consultation interface on the counselor terminal.

In addition, in one embodiment of the present disclosure, the method for supporting video consultation may include providing a control interface related to whether to block display images and voices of the plurality of customer terminals through at least a part of the first area of the video consultation interface on the counselor terminal.

In addition, in one embodiment of the present disclosure, the method for supporting video consultation may further include a step of providing a completion notification of the first task to the counselor terminal in response to the second server confirming that the signature information for all forms related to the first task has been combined and stored as the document information.

Another aspect of the present disclosure is a system supporting multiple-person video consultation related to insurance work, comprising: a first server which, in response to confirming that a counselor terminal and a plurality of customer terminals are connected to a video consultation program, provides a video consultation interface to the counselor terminal and the plurality of customer terminals, and provides videos of each of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively; a second server which, in response to confirming selection of a first business for a first insurance contract from the counselor terminal, transmits a first form related to the first business to the first and third servers, and, in response to receiving signature information from the third server, combines the signature information on the first form, and stores the first form with the signature information combined as document information related to the first business; And a third server which provides a second form corresponding to at least a part of the first form to the counselor terminal and the plurality of customer terminals, respectively, and in response to confirming a selection of a first customer terminal from the plurality of customer terminals from the counselor terminal, grants the first customer terminal a signing authority for at least a part of the second form, and in response to confirming signature information for the second form from the first customer terminal, synchronizes the signature information so as to be displayed on the second form transmitted to the plurality of customer terminals.

In one embodiment of the present disclosure, the first and third servers may include a system supporting video consultation, which is included as two logically distinct servers within a physically single integrated server.

Another aspect of the present disclosure can provide a computer-readable, non-transitory recording medium having recorded thereon a program for executing the method for supporting multiple video consultations related to insurance business described above on a computer.

Specific details of other embodiments are included in the detailed description and drawings.

According to the proposed embodiment, one or more of the following effects can be expected.

According to the embodiment of this specification, customer convenience can be improved by allowing work related to an insurance contract with multiple contracting parties to be processed non-face-to-face.

In addition, according to the embodiment of the present specification, by synchronizing the customer's signature information between the customer terminal and the insurance company server, the signature is stored in the insurance company server in real time, and thus, contract-related work can be performed in real time.

In addition, according to the embodiment of this specification, contract-related business documents stored on an insurance company server can be converted into a document format that is easy for the general public to check and provided to a customer terminal.

The effects of the present disclosure are not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description of the claims.

FIG. 1 is a diagram showing the relationship between a system for performing a method for supporting multiple video consultations related to insurance work according to one embodiment, a counselor terminal, and a customer terminal.
FIG. 2 is a flowchart for explaining a method for supporting multiple video consultations related to insurance work according to one embodiment.
FIG. 3 is a diagram illustrating an example of a video consultation interface on a counselor terminal displayed before a video consultation begins according to one embodiment.
FIG. 4 is a drawing showing an example of an interface that enables a counselor's terminal to confirm the process of performing primary authentication on a customer terminal to start a video consultation according to one embodiment.
FIG. 5 is a drawing showing an example of an interface that enables a counselor's terminal to confirm the process of performing secondary authentication on a customer terminal to start a video consultation according to one embodiment.
FIG. 6 is a diagram showing an example of an interface for inviting a customer through input on a counselor terminal according to one embodiment.
Figure 7 is an example drawing showing a first format according to one embodiment.
FIG. 8 is an example drawing of a video consultation interface displayed on a counselor terminal, including an example of a second format according to one embodiment.
FIG. 9 is an exemplary drawing showing a second area of a video consultation interface when a first customer terminal is granted signing authority according to one embodiment.
FIGS. 10A to 10E are exemplary drawings showing a video consultation interface displayed on a customer terminal according to a consultation process according to one embodiment.
FIG. 11 illustrates a block diagram of an electronic device according to one embodiment.

The terms used in the examples are selected from widely used general terms as much as possible while considering the functions in the present disclosure, but this may vary depending on the intention of a technician working in the relevant field, precedents, the emergence of new technologies, etc. In addition, in certain cases, there are terms arbitrarily selected by the applicant, and in this case, the meanings thereof will be described in detail in the relevant description section. Therefore, the terms used in the present disclosure should be defined based on the meanings of the terms and the overall contents of the present disclosure, rather than simply the names of the terms.

When a part of a specification is said to "include" a component, this does not mean that it excludes other components, but rather that it may include other components, unless otherwise stated.

The expression "at least one of a, b, and c" as used throughout the specification can encompass 'a alone', 'b alone', 'c alone', 'a and b', 'a and c', 'b and c', or 'all of a, b, and c'.

The "terminal" mentioned below may be implemented as a computer or portable terminal capable of connecting to a server or other terminal via a network. Here, the computer includes, for example, a notebook, desktop, laptop, etc. equipped with a WEB Browser, and the portable terminal may include, for example, a wireless communication device that ensures portability and mobility, such as a communication-based terminal such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), LTE (Long Term Evolution), and all kinds of handheld-based wireless communication devices such as a smartphone, tablet PC, etc.

Below, with reference to the attached drawings, embodiments of the present disclosure are described in detail so that those skilled in the art can easily practice the present disclosure. However, the present disclosure may be implemented in various different forms and is not limited to the embodiments described herein.

Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings.

FIG. 1 is a diagram showing the relationship between a system for performing a method for supporting multiple video consultations related to insurance work according to one embodiment, a counselor terminal, and a customer terminal.

Referring to FIG. 1, the system (1000) includes first to third servers (100, 200, and 300) and can operate in conjunction with a counselor terminal (400) and multiple customer terminals (500). Meanwhile, only components related to the present embodiment are illustrated in FIG. 1. Therefore, a person having ordinary knowledge in the technical field related to the present embodiment can understand that other general components may be included in addition to the components illustrated in FIG. 1.

According to one embodiment, the first server (100) may be executing a video consultation program that can be accessed from a counselor terminal (400) and a plurality of customer terminals (500), and when access from the counselor terminal (400) and the plurality of customer terminals (500) is confirmed, the first server (100) may provide a video consultation interface to them. By providing real-time images captured by the respective cameras of the counselor terminal (400) and the plurality of customer terminals (500) to the first area of the video consultation interface, the counselor terminal (400) and the plurality of customer terminals (500) may support real-time communication between the counselor terminal and the plurality of customer terminals. The first server (100) may provide the overall video consultation interface in this manner and perform various additional functions related to real-time video sharing among the video consultation interfaces, which will be described later. In addition, according to one embodiment, the video consultation interface provided by the first server (100) may be similar in general terms to that provided for the counselor terminal (400) and that provided for multiple customer terminals (500), but may differ slightly in detail. For example, the video consultation interface provided for the counselor terminal (400) may further include a separate interface related to the progress of the authentication procedure for each customer terminal or whether or not to grant speaking and signing authority for each customer terminal. In addition, the video consultation interface provided for the counselor terminal (400) may display a larger area at one time compared to that provided for multiple customer terminals (500), depending on the size of the counselor terminal (400) screen, and may be provided in a somewhat different form depending on the general form of the counselor terminal (400) screen.

The second server (200), according to one embodiment, includes a database that stores information related to an insurance contract, and can correspond to a central server, i.e., a period server, where procedures related to an insurance contract are completed by storing necessary document information related to the contract in the database. Accordingly, the second server (200), as will be described in detail later, can check a form that requires a signature related to the corresponding work, which was stored in its database, in response to confirmation of selection of work related to an insurance contract from the counselor terminal (400). Thereafter, when signature information for the corresponding form is transmitted through a process to be described later, the signature information can be combined with the corresponding form and stored as document information related to the corresponding work. Here, the form stored by the second server (200) can be a form that has been relatively less processed to improve readability and has a form that is in the form of a general insurance business document. As will be explained later, the form provided to multiple customer terminals (500) may be a form whose readability has been improved through the operation of the first and third servers (100 and 300), rather than the form as it was stored in the second server (200). According to one embodiment, the counselor terminal (400) may directly connect to the second server (200) through a separate program rather than a video consultation interface.

The third server (300), according to one embodiment, may be a server that performs synchronization control related to a form displayed in a second area on the video consultation interface of the counselor terminal (400) and multiple customer terminals (500). That is, the counselor terminal (400) synchronizes and displays content that the counselor terminal (400) wants to display simultaneously on multiple customer terminals (500), and when signature information is confirmed from a customer terminal that has been granted signature authority among the multiple customer terminals, the third server (300) synchronizes and transmits and displays the same on the counselor terminal (400) and other customer terminals, and transmits the same to the second server (200) so that the signature information can be combined on a form that the second server (200) has stored.

In addition, the first and third servers (100 and 300) may, according to one embodiment, be implemented as two logically distinct servers within a physically single integrated server. That is, a program or solution corresponding to each of the first and third servers (100 and 300) is executed within the integrated server, and the ports used for each program or solution are distinguished, or an identifier distinguishing each program or solution is included in a packet, thereby allowing two logically distinct servers to be implemented within a physically single integrated server, but is not limited thereto.

Additional hardware configurations of the first to third servers (100 to 300) described above will be described later. Below, a method for supporting multiple video consultations related to insurance work of a system (1000) including the first to third servers (100 to 300) will be described.

FIG. 2 is a flowchart for explaining a method for supporting multiple video consultations related to insurance work according to one embodiment.

In step S210, in response to confirming that the counselor terminal (400) and the plurality of customer terminals (500) are connected to the video counseling program, the first server (100) may provide a video counseling interface to the counselor terminal (400) and the plurality of customer terminals (500). In step S220, the first server (100) may provide images captured by the counselor terminal (400) and the plurality of customer terminals (500) to the counselor terminal (400) and the plurality of customer terminals (500). In step S230, in response to confirming the selection of the first task for the first insurance contract from the counselor terminal (400), the second server (200) may transmit the first form related to the first task to the first and third servers (100 and 300). In step S240, the third server (300) can control the content of the second form corresponding to at least a part of the first form, which is provided to the counselor terminal (400) and the plurality of customer terminals (500), to be synchronized on the counselor terminal (400) and the plurality of customer terminals (500). In step S250, the third server (300), in response to confirming the selection of the first customer terminal from the plurality of customer terminals (500) from the counselor terminal (400), can grant the first customer terminal a signature authority for at least a part of the second form. In step S260, the third server (300), in response to confirming the signature information for the second form from the first customer terminal, can synchronize the signature information to be displayed on the second form transmitted to the plurality of customer terminals (500). In step S270, the second server (200) can combine the signature information on the first form in response to receiving the signature information from the third server (300). In step S280, the second server (200) can store the first form with the signature information combined as document information related to the first task.

Below we will explain each step in more detail.

First, the first server (100) can confirm that the counselor terminal (400) and the plurality of customer terminals (500) are connected to the video counseling program. The plurality of customer terminals (500) can receive a connection guidance message or an invitation message related to connection to the video counseling program, and can connect to the video counseling program based on the URL information in the connection guidance message or the invitation message. The difference between the connection guidance message and the invitation message described above will be described in detail later with reference to FIG. 5. Such a connection guidance message or invitation message can be transmitted to the plurality of customer terminals (500) by a control operation on the plurality of customer terminals (500) or a control operation of the counselor terminal (400). For example, after the plurality of customer terminals (500) are connected to an ARS or a call center by phone or connected to a homepage via the Internet, the connection guidance message or the invitation message can be transmitted according to various operations of the plurality of customer terminals (500) that can be performed on the connection. Alternatively, a connection guidance message or invitation message may be transmitted to multiple customer terminals (500) by a control operation of the counselor terminal (400). For example, if the multiple customer terminals (500) mentioned above connect to a dedicated number, ARS, a call center, or a homepage to request a video consultation, the counselor may confirm the request and send a connection guidance message or invitation message to the multiple customer terminals (500) through the counselor terminal (400) and the first server (100). Refer to FIG. 3 to examine an example of an interface that the counselor can check on the counselor terminal (400) to start a video consultation in this way.

FIG. 3 is a diagram illustrating an example of a video consultation interface on a counselor terminal displayed before a video consultation begins, according to one embodiment.

Referring to FIG. 3, it can be confirmed that an interface for selecting consultation status (31), consultation waiting list (32), future consultation list (33), notice (34), and shared community (35) is displayed on a counselor terminal (400) connected to the video consultation program of the first server (100). The counselor can select one consultation from the consultation waiting list (32) on the counselor terminal (400) and enter. According to the consultation selection input, the counselor can select a customer waiting to enter by clicking a link included in a connection guidance message or invitation message sent to at least some of the plurality of customer terminals (500) and proceed with the consultation. To this end, a connection guidance message or invitation message may be sent to at least some of the plurality of customer terminals (500). Examples of cases in which a connection guidance message or invitation message is sent to at least some of the plurality of customer terminals (500) include cases in which a call is made to a direct phone number related to video consultation from at least some of the plurality of customer terminals (500), cases in which selection of video consultation service is confirmed through ARS (including general ARS or visible ARS), or cases in which selection of video consultation service is confirmed through a call with a call center counselor.

Here, at least one of the multiple customer terminals (500) can correspond to at least one of the contracting parties, including at least one of the contracting party, the insured party, and the beneficiary related to the insurance contract being the subject of the business. Of course, it can correspond to other types of contracting parties as well, and is not limited to the examples listed above.

According to one embodiment, the first server (100) can confirm that at least one of the plurality of customer terminals (500) is the second customer terminal and has first accessed the video consultation program. The counselor can confirm this through the counselor terminal (400) and conduct a video consultation with the customer operating the second customer terminal through a real-time video. At this time, the first server (100) can provide an authentication interface to the second customer terminal. The counselor can confirm and assist the authentication process of the second customer terminal through the video consultation interface of the counselor terminal (400). To examine an example of this, refer to FIG. 4.

FIG. 4 is a drawing showing an example of an interface that enables a counselor's terminal to confirm the process of performing primary authentication on a customer terminal to start a video consultation according to one embodiment.

Referring to FIG. 4, it can be confirmed that the images captured by the counselor terminal (400) and the second customer terminal are displayed on the first area (41) of the video consultation interface on the counselor terminal (400). At this time, the second customer terminal can perform the first authentication through the authentication interface, and this process can be shared on the second area (42) of the video consultation interface of the counselor terminal (400). Accordingly, the counselor can help the customer who has difficulty with the first authentication process so that the authentication process can be easily performed. At this time, when performing the first authentication by taking a picture of an ID card as shown in the drawing, the customer can take a picture of the ID card directly through the second customer terminal, but the counselor can also click the shooting button on the second area (42) to perform the operation on his/her behalf. In addition, after authentication, contract information related to the second customer terminal can be displayed on the third area (43) of the video consultation interface of the counselor terminal (400). In addition, adjacent to the image corresponding to the second customer terminal in the first area (41), the progress status (44) of the procedure related to authentication and consultation of the second customer terminal is displayed together, so that the counselor can check the progress at a glance. In addition, adjacent to the image corresponding to the second customer terminal in the first area (41), a control interface (45) is provided that allows the counselor to control the second customer terminal, so that the counselor can control the second customer terminal to a certain extent. For example, through the control interface (45), the image captured by the front camera or the rear camera of the second customer terminal can be transmitted through the video consultation interface, or the counselor can control so that an alternative image is transmitted. In addition, the voice input from the second customer terminal can be blocked through the control interface (45).

In addition, the first server (100) may provide a list of customer contracts corresponding to the second customer terminal to the counselor terminal (400) and the second customer terminal in response to confirming completion of the first authentication by the second customer terminal. Such a list of contracts may be obtained by the first server (100) through linkage with the second server (200) and provided to the counselor terminal (400) and the second customer terminal. Thereafter, the counselor may decide which contract among the contracts on the contract list to perform work related to through a video consultation with the customer corresponding to the second customer terminal. When the first contract, which is the subject of the work, is confirmed among the contracts, the first server (100) may provide an authentication interface related to the second authentication to the second customer terminal. To examine an example of an authentication interface related to the second authentication, refer to FIG. 5.

FIG. 5 is a drawing showing an example of an interface that enables a counselor's terminal to confirm the process of performing secondary authentication on a customer terminal to start a video consultation according to one embodiment.

Referring to FIG. 5, it can be seen that a real-time image is displayed in the first area (51) of the video consultation interface on the counselor terminal (400), the second authentication process being performed by the second customer terminal is shared and displayed in the second area (52), and a contract list is displayed in the third area (53). However, in the case of the second authentication, in order to protect the customer's personal information, an embodiment is also possible in which the second authentication process is not shared and displayed in the second area (52). The counselor can check whether the second authentication is complete, and if the customer has difficulty, the counselor can help with the process through an explanation via video consultation so that the second authentication process can proceed smoothly. In addition, as described above, the procedure progress status and the control interface can be displayed (54) together adjacent to the image corresponding to the second customer terminal in the first area (51).

When the second authentication is completed, the counselor can send an invitation message to the customer terminal (400) to invite the contracting party who is related to the work desired by the customer operating the second customer terminal, i.e., the contracting party who is procedurally stipulated as requiring a signature and confirmation process to perform the work, to the video consultation. Accordingly, the customer terminal can access the video consultation program, and the first server (100) can confirm that the remaining multiple customer terminals (500) excluding the second customer terminal are additionally accessing the video consultation program. In this embodiment, the message received when the second customer terminal accesses the video consultation program can be distinguished as an access guidance message, and the message received when the remaining multiple customer terminals excluding the second customer terminal access the video consultation program can be distinguished as an invitation message. That is, when a call is made to a direct phone number related to video consultation from a second customer terminal, when the selection of the video consultation service is confirmed through an ARS call (including a general ARS or a visible ARS) of the customer operating the second customer terminal, or when the selection of the video consultation service is confirmed through a call with a call center counselor, a connection guidance message may be transmitted to the second customer terminal. Thereafter, as described above, an invitation message may be sent to the terminals of the contracting parties identified as necessary for performing the desired work by the customer operating the second customer terminal through video consultation, that is, to the remaining customer terminals excluding the second customer terminal among the multiple customer terminals (500).

Such an embodiment can be effective in that it is difficult even for the customer to know exactly what work the customer wants due to complicated regulations and procedures, and therefore, a professional counselor must consult the customer to find out exactly what the customer wants. For example, through this embodiment, after conducting a consultation with a contract party that has already connected, other contract parties identified as necessary through the consultation can be invited at that time to proceed with the work. If the method and system of the present disclosure were not applied, the customer would have to visit a branch, consult with a counselor, and then visit the branch again to receive the necessary contract party or a power of attorney from the contract party, which can result in significant inefficiency. Hereinafter, with reference to FIG. 6, an embodiment of inviting a customer through input from a counselor terminal (400) will be examined.

FIG. 6 is a diagram showing an example of an interface for inviting a customer through input on a counselor terminal according to one embodiment.

Referring to Figure 6, an interface can be confirmed through an overlay window (61) through which a counselor can invite a customer who needs an invitation through a counselor terminal (400). Through this interface, after entering the customer's name and mobile phone number, a necessary message can be written and sent as shown in the drawing.

Thereafter, similarly to what was performed for the second customer terminal, the first server (100) may provide an authentication interface to the plurality of customer terminals (500) in response to confirming that a plurality of customer terminals (500) are connected to the video consultation program. At this time, primary and secondary authentication may also be performed. In addition, the first server (100) may provide at least some of the personal information related to the customer terminals for which authentication has been completed to the counselor terminal (400). For example, the first server (100) may provide at least some of the personal information corresponding to the third customer terminal to the counselor terminal (400) in response to confirming that authentication has been completed by at least one third customer terminal among the plurality of customer terminals. Here, the personal information that may be provided to the counselor terminal (400) may include, for example, personal information that can identify the customer, such as the customer's name, address, age group, or customer number. In addition, according to one embodiment, before the authentication is completed, only a minimum amount of personal information, such as the customer's name and phone number, may be provided to the counselor terminal (400). In the above case, real-time images of multiple customer terminals are displayed on the first area of the counselor terminal (400), and the authentication process is shared on the second area according to the selection of one of the real-time images, and the counselor can help the customer based on this. In addition, the counselor can easily help the customer through the information on the progress of the procedure and the control interface provided on the first area.

According to the embodiment described above, since the counselor terminal (400) and the plurality of customer terminals (500) can communicate with each other in real time, the counselor terminal (400) can select the first task to be performed for the first insurance contract and transmit information about this selection to the first server (100). Before selecting the first task for the first insurance contract, the counselor can communicate with customers who operate the plurality of customer terminals (500) through the video consultation interface to clearly indicate that the first task will be performed for the first insurance contract through the counselor terminal (400). According to one embodiment, the counselor can confirm with the customers that the contract to be performed is the first insurance contract by communicating with them. Thereafter, the first server (100) can confirm the selection of the first insurance contract from at least one insurance contract related to the plurality of customer terminals (500) from any one of the counselor terminal (400) and the plurality of customer terminals (500). Such a selection can be confirmed based on a list of at least one insurance contract related to a plurality of customer terminals (500) that can be displayed on the video consultation interface. For example, one of the counselor terminal (400) and the plurality of customer terminals (500) can transmit information indicating that a selection has been made for the first insurance contract from the list on the video consultation interface to the first server (100). In addition, the counselor can confirm with the customer through additional communication that he or she will perform the first task among various tasks for the first insurance contract, such as an insurance claim, an insurance premium payment, or an insurance contract change, and then transmit information related to the selection for the first task to the second server (200). The transmission of information related to the selection of the first task to the second server (200) may be performed via the first server (100) through selection on the video consultation interface displayed on the counselor terminal (400), or may be performed via a separate program installed on the counselor terminal (400) and directly connected to the first server (100).

Thereafter, the second server (200) may, in response to confirming the selection of the first task related to the first insurance contract, confirm at least one first form related to the first task. Here, the first form may correspond to at least one form set as necessary in relation to the first task, and may include, for example, a contract form or related regulation form generally used when maintaining and changing an insurance contract. Accordingly, the first form may include each signature field corresponding to each contracting party and contractual guidance information. For example, the first form may include a signature field that must be signed by the contracting party, the insured party, or the beneficiary, and contractual guidance information including legal content confirmed by the signature at the top of the signature field or a similar corresponding location. However, since the first form corresponds to a form generally used when maintaining and changing an insurance contract or other related regulation form, it may be somewhat difficult for general customers with relatively little knowledge of insurance business to understand the contents item by item. In addition, the first form is a form mainly used in face-to-face work, and may be a form with poor readability in a mobile environment. When the first form corresponding to the first task is confirmed, the second server (200) can transmit the first form to the first and third servers (100 and 300). Refer to Fig. 7 to examine an example of such a first form.

Figure 7 is an example drawing showing a first format according to one embodiment.

Referring to Figure 7, an example of contractual guidance information (71) and confirmation and signature section (72) can be seen. It is obvious that general customers with relatively little knowledge of insurance business will have difficulty understanding the content, and furthermore, when checking the first form in a mobile environment, readability will be poor, making it even more difficult to understand the content.

The first server (100) can verify the second form based on the contractual guidance information included in the first form and the corresponding relationship between multiple signature fields. Here, unlike the first form, the second form is configured so that each signature field and the contractual guidance information corresponding to each signature field are paired, and includes at least one page including the contractual guidance information and the signature field that are paired together, so that even general customers with relatively little knowledge of insurance business can easily check what legal effect occurs depending on each signature through the contractual guidance information, and can also be a form that is produced so as to enhance readability in a mobile environment.

Thereafter, the first server (100) can transmit the second form to the counselor terminal (400) and the plurality of customer terminals (500). Accordingly, the second form can be displayed in the second area of the video consultation interface displayed on the counselor terminal (400) and the plurality of customer terminals (500). In this situation, the third server (300) can control the contents of the second form provided to the counselor terminal (400) and the plurality of customer terminals (500) to be synchronized. For example, the third server (300) can control at least some of the contractual guidance information displayed on the plurality of customer terminals (500) to be synchronized with each other by input on the counselor terminal (400). That is, the third server (300) can, based on the input information on the counselor terminal (400), determine which content of the second form the counselor wants to display on multiple customer terminals (500), and display the content in the second area of the video consultation interface of the multiple customer terminals (500). For example, the counselor can select one of one or more pages of the second form and display it in the second area of the video consultation interface of the multiple customer terminals (500). In order to examine an example of a video consultation interface in which the second form is shared in this way, reference will be made to FIG. 8.

FIG. 8 is an example drawing of a video consultation interface displayed on a counselor terminal, including an example of a second format according to one embodiment.

In Fig. 8, the first area (81) and the third area (83) are similar to those described in Figs. 3 to 5, and therefore, further description thereof will be omitted. The second area (82) may be a screen that is the same as that displayed on multiple customer terminals (500) and may be a screen synchronized by the third server (300) described above. At this time, at least one page of the second form may be displayed on the second area (82), as shown in the drawing. As can be seen in the drawing, the second form may be configured in a format that is easier for customers to check than the first form. In addition, although not shown in the drawing, a signature field may exist at the bottom of such guidance information where a signature with legal effect indicating that the guidance information has been checked may be signed. Such a second form may be controlled by the third server (300) so that the same part is displayed on multiple customer terminals by the counselor manipulating it through the counselor terminal (400).

The synchronization process described above can also be performed when an additional customer terminal accesses the video consultation program while a consultation with other customers is in progress. For example, the first server (100) can additionally check an additional customer terminal accessing the video consultation program. At this time, if the additional customer terminal completes authentication, the first server (100) can provide a video consultation interface to the additional customer terminal. At this time, if input is confirmed from the counselor terminal (400), the third server (300) can control at least some of the contractual guidance information that was synchronized and displayed on the counselor terminal (400) and multiple customer terminals (500) to be displayed in the second area of the video consultation interface of the additional customer terminal.

Thereafter, by input on the counselor terminal (400), the third server (300) can confirm the selection of the first customer terminal corresponding to the contracting party related to at least some of the contractual guidance information displayed in synchronization on multiple customer terminals. That is, the terminal of the contracting party who must perform a signature to prove that he/she has confirmed the information related to the synchronized displayed page can be selected as the first customer terminal. For example, in the case of performing a contract change task, among the second forms that are reconstructed from the 'Matters to be notified upon contract conversion' form as an example of FIG. 7 among the first forms, the contractual guidance information, that is, the terms and conditions or guidance matters related to contract conversion, are displayed in synchronization on multiple customer terminals, and the terminal of the contracting party who must sign the form can be selected as the first customer terminal by the counselor terminal (400). Thereafter, the third server (300) can grant the first customer terminal, whose selection has been confirmed, the signing authority for the signature field corresponding to at least some of the contractual guidance information. Refer to Figure 9 for an example of a second area of a video consultation interface on a first customer terminal to which signing authority has been granted.

FIG. 9 is an exemplary drawing showing a second area of a video consultation interface when a first customer terminal is granted signing authority according to one embodiment.

In Fig. 9, since the first area (91) and the third area (93) are similar to those described above, further description will be omitted. The second area (92) may be a screen that is the same as that displayed on multiple customer terminals (500) and may be a screen synchronized by the third server (300) described above. At this time, since the first customer terminal is granted signature authority, an interface through which the first customer terminal can input signature information may be displayed on the second area (92), as shown in the drawing. If a signature is input according to the operation of the first customer terminal on such an interface, such a signature may be synchronized between the counselor terminal (400) and multiple customer terminals (500).

Thereafter, the third server (300) can obtain, from the first customer terminal, signature information written for a signature field to which signature authority has been granted. According to one embodiment, the third server (300) can also confirm, from the first customer terminal, input information for at least one check box to which confirmation input authority has been granted for the first customer terminal, along with the signature information. Here, the check box can be displayed on the second area of the video consultation interface so that the customer can select it to indicate that he or she has clearly confirmed the information to be confirmed under the contract through the contractual guidance information.

In addition, according to one embodiment, the first server (100) may, in response to confirming a selection input for at least one of at least one check box from the counselor terminal (400), highlight and display at least one check box that has been selected and input on the first customer terminal. That is, while providing a verbal explanation of contractual guidance information, the counselor may ask the customer whether the customer has checked the items to be checked, and if the customer has checked the items, the counselor may select and input the corresponding check box on the counselor terminal (400) along with instructions to input the check box to that effect. Accordingly, the first server (100) may highlight and display the check box selected by the counselor on the first customer terminal.

Thereafter, the third server (300) can transmit the signature information together with the identification information corresponding to the first customer terminal to the second server (200). In addition, according to another embodiment, the third server (300) can transmit the signature information, the identification information corresponding to the first customer terminal, and the input information related to the aforementioned check box to the second server (200). The second server (200) can verify at least one of the signature fields on the first form based on the identification information corresponding to the first customer terminal. And, the second server (200) can combine the signature information on at least one of the signature fields verified on the first form. The second server (200) can combine the signature information with each of the signature fields for the first form, and then store the first form with the combined signature information as document information related to the first task.

In addition, the first server (100) can support the customer terminal to attach a document and transmit it to the second server (200) through the video consultation interface. That is, through the operation of the video consultation interface on the customer terminal, the customer terminal can upload the attached document information stored in it, and accordingly, the first server (100) can relay it and transmit it to the second server (200). The second server (200) can store the attached document as document information related to the first task.

When the combination of signature information for all forms related to the first task is completed, the second server (200) can provide a notification to the counselor terminal (400) indicating that the first task is completed. Or, when an attachment document is required in relation to the first task, in response to confirmation of the combination of signature information for all forms related to the first task and the transmission of the required attachment document to the second server (200), a notification indicating that the first task is completed can be provided to the counselor terminal (400).

Referring to FIGS. 10a to 10e below, examples of video consultation interfaces that can be displayed on a customer terminal according to the first business process described above will be examined.

FIGS. 10A to 10E are exemplary drawings showing a video consultation interface displayed on a customer terminal according to a consultation process according to one embodiment.

Referring to Fig. 10a, an example of a first area that can be checked when a customer terminal first accesses the video consultation interface can be examined. In this way, the customer can communicate with the counselor in real time through the counselor's video displayed in the first area of the video consultation interface on the customer terminal.

Referring to Fig. 10b, an example of primary authentication being performed on a customer terminal, such as in the second area (42) of Fig. 4 described above, can be examined. Primary authentication can be performed on a customer terminal as in Fig. 10b, and the counselor can help the customer by checking the same screen as in Fig. 4 through the counselor terminal (400).

Referring to Fig. 10c, an example can be seen in which a counselor's image is displayed in the first area (11) on the video consultation interface of the customer terminal, and a list of insurance contracts is displayed in the second area (12). Here, for the convenience of the customer, it can be confirmed that an interface capable of reducing the first area (11) is included at the bottom of the first area (11). The examples of Figs. 10d and 10e to be described below can be understood as examples of a video consultation interface in which such an interface is selected and the first area is reduced.

Referring to Fig. 10d, it can be confirmed that the contractual guidance information and the check box are displayed on the second area. After the customer clicks on the agreement on the video consultation interface as in Fig. 10d, by entering signature information in the signature field later, the fact that the customer has performed the confirmation input for the check box can be stored in the second server (200). In addition, so that all customers can check the check box through the customer terminal, the corresponding part of the second form can be displayed in synchronization on the customer terminals by the third server (300) through the input on the counselor terminal (400).

Referring to Fig. 10e, it can be confirmed that a signature field is displayed on the second area. As shown in Fig. 10e, a signature field is provided on the customer terminal so that the customer can enter signature information, and the counselor can help the customer by checking the same screen through the counselor terminal (400) as shown in Fig. 9.

Below, the hardware aspects of the first to third servers (100 to 300) included in the system (1000) supporting video consultation and the counselor terminal and customer terminal that can operate in conjunction with the system (1000) will be described.

Figure 11 shows a block diagram of a first server according to one embodiment.

The first server (100) may include, according to one embodiment, a memory (101) and a processor (102). The first server (100) illustrated in FIG. 11 illustrates only components related to the present embodiment. Accordingly, it will be understood by those skilled in the art related to the present embodiment that other general components may be included in addition to the components illustrated in FIG. 11. In one embodiment, the processor (102) may be included in a controller.

The processor (102) can control the overall operation of the first server (100) and process data and signals. The processor (102) can be composed of at least one hardware unit. In addition, the processor (102) can operate by one or more software modules generated by executing a program code stored in the memory (101). The processor (102) can include a memory, and the processor (102) can control the overall operation of the first server (100) and process data and signals by executing the program code stored in the memory.

The processor (102) responds by confirming that the counselor terminal and multiple customer terminals are connected to the video counseling program, and provides a video counseling interface to the counselor terminal and multiple customer terminals, and can provide videos of each of the counselor terminal and multiple customer terminals to the counselor terminal and multiple customer terminals, respectively.

According to an embodiment, the first server (100) may additionally include a transceiver for performing wired/wireless communication. The first server (100) may communicate with an external first server using the transceiver. The external first server may be a terminal or a server. In addition, communication technologies used by the transceiver may include GSM (Global System for Mobile communication), CDMA (Code Division Multi Access), LTE (Long Term Evolution), 5G, WLAN (Wireless LAN), Wi-Fi (Wireless-Fidelity), Bluetooth (Bluetooth??), RFID (Radio Frequency Identification), Infrared Data Association (IrDA), ZigBee, NFC (Near Field Communication), etc.

The first server according to the above-described embodiments may include a processor, a memory for storing and executing program data, a permanent storage such as a disk drive, a communication port for communicating with an external device, a user interface device such as a touch panel, a key, a button, etc. The methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program commands executable on a processor. Here, the computer-readable recording medium includes a magnetic storage medium (e.g., a read-only memory (ROM), a random-access memory (RAM), a floppy disk, a hard disk, etc.) and an optical reading medium (e.g., a CD-ROM, a Digital Versatile Disc (DVD)). The computer-readable recording medium may be distributed to computer systems connected to a network, so that the computer-readable code may be stored and executed in a distributed manner. The medium may be readable by a computer, stored in a memory, and executed on a processor.

Although the above contents related to Fig. 11 have been described based on the first server (100), it can be inferred that the second server (200) and the third server (300) also include similar hardware configurations. For example, the processor of the second server (200) may, in response to confirming the selection of the first task for the first insurance contract from the counselor terminal, transmit the first form related to the first task to the first and third servers, and, in response to receiving signature information from the third server, combine the signature information on the first form and store the first form combined with the signature information as document information related to the first task. In addition, the processor of the third server (300) provides a second form corresponding to at least a part of the first form to each of the counselor terminal and a plurality of customer terminals, and in response to confirming a selection of the first customer terminal from the plurality of customer terminals from the counselor terminal, grants the first customer terminal a signing authority for at least a part of the second form, and in response to confirming signature information for the second form from the first customer terminal, synchronizes the signature information so that it is displayed on the second form transmitted to the plurality of customer terminals, which can support video counseling.

The present embodiment may be represented by functional block configurations and various processing steps. These functional blocks may be implemented by various numbers of hardware and/or software configurations that perform specific functions. For example, the embodiment may employ direct circuit configurations such as memory, processing, logic, look-up tables, etc., which may perform various functions under the control of one or more microprocessors or other control devices. Similarly to the fact that the components may be implemented as software programs or software elements, the present embodiment may be implemented in a programming or scripting language such as C, C++, Java, assembler, etc., including various algorithms implemented as a combination of data structures, processes, routines, or other programming configurations. The functional aspects may be implemented as algorithms that are executed on one or more processors. In addition, the present embodiment may employ conventional techniques for electronic environment setting, signal processing, and/or data processing. Terms such as "mechanism", "element", "means", and "configuration" may be used broadly and are not limited to mechanical and physical configurations. The terms may also include the meaning of a series of software processes (routines) in connection with a processor, etc.

The above-described embodiments are only examples, and other embodiments may be implemented within the scope of the claims set forth herein.

Claims (20)

In a method for supporting multiple video consultations related to insurance work in a system including multiple servers,
A step of providing a video consultation interface to the counselor terminal and the plurality of customer terminals in response to the first server confirming that the counselor terminal and the plurality of customer terminals are connected to the video consultation program;
A step in which the first server provides images captured by each of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively - the images captured by the counselor terminal and the plurality of customer terminals are displayed in the first area of the video consultation interface -;
A step in which the second server, in response to confirming the selection of the first task for the first insurance contract from the counselor terminal, transmits the first form related to the first task to the third server and the first server;
A step for controlling the third server so that the contents of a second form corresponding to at least a part of the first forms provided to the counselor terminal and the plurality of customer terminals are synchronized on the counselor terminal and the plurality of customer terminals, wherein the second form is displayed in the second area of the video consultation interface;
A step in which the third server, in response to confirming a selection of a first customer terminal from among the plurality of customer terminals from the counselor terminal, grants the first customer terminal a signing authority for at least a portion of the second form;
A step for synchronizing the signature information so that it is displayed on the second form transmitted to the plurality of customer terminals in response to the third server confirming the signature information for the second form from the first customer terminal;
A step of the second server, in response to receiving the signature information from the third server, combining the signature information on the first form;
The second server includes a step of storing the first form combined with the signature information as document information related to the first task.
A video consultation support method, wherein at least one of the plurality of customer terminals corresponds to at least one of the contracting parties, including at least one of the contracting party, the insured party, and the beneficiary related to the first insurance contract. delete In the first paragraph,
The step of providing the above video consultation interface is:
The step of the first server confirming that the counselor terminal and at least one of the plurality of customer terminals, the second customer terminal, are connected to the video counseling program; and
In response to the invitation message provided from the above counselor terminal, a step of confirming that the remaining multiple customer terminals, excluding the second customer terminal, are connected to the video counseling program is included.
A method for supporting video consultation, wherein the above invitation message is provided to the remaining multiple customer terminals, excluding the second customer terminal, based on the relevance of the first business to the first insurance contract confirmed based on the video consultation content between the second customer terminal and the counselor terminal. In the first paragraph,
The step of providing the above video consultation interface is:
A video consultation support method, comprising a step of providing an authentication interface to the plurality of customer terminals in response to the first server confirming that the plurality of customer terminals are connected to the video consultation program. In paragraph 4,
The step of providing the above video consultation interface is:
A video consultation support method further comprising the step of providing at least a portion of personal information corresponding to the third customer terminal to the counselor terminal in response to confirming that authentication by at least one third customer terminal among the plurality of customer terminals has been completed. In the first paragraph,
The step of the above first server providing the images of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively, is:
A video consultation support method, comprising a step of supporting the counselor terminal and the plurality of customer terminals to communicate with each other in real time by providing real-time images captured by the respective cameras of the counselor terminal and the plurality of customer terminals on the first area of the video consultation interface of the counselor terminal and the plurality of customer terminals. In the first paragraph,
The step in which the second server transmits the first form related to the first task to the first and third servers is:
The step of the first server confirming a selection of the first insurance contract among at least one insurance contract related to the plurality of customer terminals from one of the counselor terminal and the plurality of customer terminals; and
A method for supporting video consultation, comprising a step of confirming selection of the first task from the counselor terminal according to the agreement between the second server and the first server regarding the intent to proceed with the first insurance contract. In the first paragraph,
The step in which the second server transmits the first form related to the first task to the first and third servers is:
A method for supporting video consultation, comprising a step of the second server verifying the first form including each signature field and contractual guidance information corresponding to each contracting party, wherein the first form corresponds to at least one of at least one document set as necessary in relation to the first task. In the first paragraph,
The step of controlling the third server to synchronize the contents of the second form provided to the counselor terminal and the plurality of customer terminals is as follows:
A step in which the first server verifies the second form based on the contractual guidance information included in the first form and the corresponding relationship between multiple signature fields;
The step of the first server transmitting the second form to the counselor terminal and the plurality of customer terminals; and
A video consultation support method, comprising a step of controlling the third server to synchronize at least some of the contractual guidance information displayed on the plurality of customer terminals with each other by input on the counselor terminal. In Article 9,
The step of the first server additionally checking an additional customer terminal connected to the video consultation program and providing the video consultation interface to the additional customer terminal; and
A video consultation support method, comprising a step of controlling the third server to display at least some of the contractual guidance information synchronized and displayed on the plurality of customer terminals in the second area of the video consultation interface of the additional customer terminal by input on the counselor terminal. In the first paragraph,
The step of granting the third server the authority to sign at least a part of the second form to the first customer terminal is as follows:
The step of the third server confirming a selection for the first customer terminal corresponding to a contracting party related to at least some of the contractual guidance information displayed in synchronization on the plurality of customer terminals by input on the counselor terminal; and
A method for supporting video consultation, comprising a step in which the third server grants the first customer terminal a signing authority for a signature field corresponding to at least a portion of the contractual guidance information. In the first paragraph,
The step of synchronizing the third server so that the signature information is displayed on the second form transmitted to the plurality of customer terminals is as follows:
A step in which the third server confirms the signature information written for the signature field to which the signature authority is granted for the first customer terminal from the first customer terminal; and
A method for supporting video consultation, comprising a step in which the third server transmits the signature information to the second server together with identification information corresponding to the first customer terminal. In Article 12,
The step of confirming the above signature information from the first customer terminal is as follows:
The third server includes a step of confirming input information for at least one check box to which confirmation input authority has been granted for the first customer terminal from the first customer terminal,
The step of transmitting the above signature information to the second server is:
A video consultation support method, comprising a step in which the third server transmits the signature information, the input information, and the identification information corresponding to the first customer terminal to the second server. In Article 13,
The step of confirming the above input information from the first customer terminal is:
A method for supporting video consultation, comprising: a step of: in response to the first server confirming a selection input for at least one of the at least one checkbox from the counselor terminal, highlighting and displaying at least one of the selected checkboxes on the first customer terminal. In the first paragraph,
The step of the second server combining the signature information on the first form is:
The step of the second server verifying at least one of the signature fields on the first form based on the identification information corresponding to the first customer terminal; and
A method for supporting video consultation, comprising a step of combining the signature information on at least one of the signature fields confirmed on the first form. In the first paragraph,
A video consultation support method, wherein the first server provides information on the progress of procedures of the plurality of customer terminals through at least a part of the first area of the video consultation interface on the counselor terminal. In the first paragraph,
A method for supporting video consultation, wherein the first server provides a control interface related to whether to block display images and voices of the plurality of customer terminals through at least a part of the first area of the video consultation interface on the counselor terminal. In the first paragraph,
A method for supporting video consultation, further comprising the step of providing a notification of completion of the first task to the counselor terminal in response to the second server confirming that the signature information for all forms related to the first task has been combined and stored as the document information. In a system that supports multiple video consultations related to insurance business,
A first server that provides a video consultation interface to the counselor terminal and the plurality of customer terminals in response to confirming that a counselor terminal and a plurality of customer terminals are connected to a video consultation program, and provides videos of each of the counselor terminal and the plurality of customer terminals to the counselor terminal and the plurality of customer terminals, respectively;
In response to confirming the selection of the first task for the first insurance contract from the above counselor terminal, a second server transmits a first form related to the first task to a third server and the first server, and in response to receiving signature information from the third server, combines the signature information on the first form, and stores the first form combined with the signature information as document information related to the first task; and
The third server comprises a third server that provides a second form corresponding to at least a part of the first form to the counselor terminal and the plurality of customer terminals, respectively, and, in response to confirming a selection of a first customer terminal from the plurality of customer terminals from the counselor terminal, grants the first customer terminal a signing authority for at least a part of the second form, and, in response to confirming signature information for the second form from the first customer terminal, synchronizes the signature information so that it is displayed on the second form transmitted to the plurality of customer terminals.
A system supporting video consultation, wherein at least one of the plurality of customer terminals corresponds to at least one of the contracting parties, including at least one of the contracting party, the insured party, and the beneficiary related to the first insurance contract. In Article 19,
A system supporting video consultation, wherein the first server and the third server are included as two logically distinct servers within a physically single integrated server.

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