KR100554373B1 - Integrated voice response service device and method thereof - Google Patents

Abstract

The present invention relates to an apparatus and method for integrated automatic voice response service.

More specifically, the present invention provides an integrated voice answering service device that provides a user with an automatic answering service and an additional method through a text at the same time as an auditory response, so that the subscriber can communicate using a mobile communication network. A public subscriber telephone network (PSTN) which is a wired communication network connected to the switch and a base station for controlling a mobile station connected to a wireless section, controlling a radio link and a wired link, and performing a connection with another communication network and a wired link. Single-character service of ASP operator in charge of connection between voice message integrated automatic answering means for automatic answering function through DTMF and voice text of means and user and mobile network means of mobile network through the automatic answering system and internet network Mobile (SMS) system and mobile to enable internet connection of the mobile network Home Location Register (HLR), which is a system that provides location information and routing information of one network means, SMS service means for controlling SMS message of the mobile network and originating and called number of the mobile network. It consists of a means.

Voice, text message, auto reply

Description

Integrated voice response service device and method thereof {The method with the apparatus of integrated voice and text ARS service}             

1 is a diagram illustrating an ARS service in a conventional mobile communication network.

2 is a block diagram of an ARS service in a mobile communication network according to the present invention.

3 is a flowchart illustrating a voice message integrated automatic response (ARS) service short message service transmission call according to the present invention.

4 is an ARS service flowchart in an ARS server according to the present invention.

5 is a flowchart of a voice text integrated automatic response (ARS) service scenario call according to the present invention.

※ Explanation of code about main part of drawing ※

2: base station 4: exchange

6: Public subscriber telephone network (PSTN) means 8: automatic answering system

10: SMS system of ASP operator 12: Mobile network means

14: Short message service regulator (SMSC) means 16: Home location register (HLR) means

The present invention provides an automatic response (ARS) user using the automatic response (ARS) service using an automatic response (ARS) service by using voice and text at the same time, unlike the existing automatic response (ARS) system, the convenience and text of the user using the automatic response (ARS) Through the service response through the service to reduce the voice waiting time of the automatic response (ARS) service and to implement the automatic response (ARS) service through the SMS service in the mobile network.

Existing automatic answering system was a system using only a voice call path as shown in FIG. Auto Answer Service The user sends a call to the telephone number of the service provider that provides the auto response. When the call is completed, the data transmitted from the host database of the auto answer service provider is converted into voice. After sending to the answering user and receiving the voice received by the answering machine and sending the appropriate data to DTMF through the combination of the key number of the caller's terminal to DTMF, the answering server works with the host database computer. According to the requirements of the company, the information was searched / processed and the received data was converted back into voice to generate the next message and deliver the voice to the caller.

In this method, the automatic answering user must recognize the data to be responded through accurate voice listening and transmit the recognized data to the automatic answering system through the terminal, and if the automatic responding user is in a surrounding noise situation or the hearing is weak due to old age. If you are deaf or hard of hearing, you will not be able to use the autoresponder. In addition, as the automatic response call time due to the voice rehearsal also increases, it has to bear the increase of the communication fee.

Accordingly, the present invention firstly increases the user's convenience by providing the user with a visual message in real time at the same time as the voice message in addition to listening to the message by hearing in using the auto answering service of the auto answering user. Secondly, the calling user according to the voice transmission from the automatic response providing server When the appropriate response is not properly transmitted, the previous response data is repeatedly transmitted to the calling user, thereby increasing the use time of the automatic response service. By providing accurate data response to the calling user, it is possible to reduce the call time by reducing the answering time of the automatic answering service, and to increase the reusability of the automatic answering service resource. Can provide service Thirdly, if a user receives a short message service (SMS) message during a call to a user's terminal using an automatic answering service, the user immediately provides a display function to recognize text data simultaneously with voice, thereby increasing user convenience. Therefore, through the present invention, it is possible to provide a basis for increasing user convenience and improving the image of the automatic response provider and the quality of customer service.

The present invention provides a single-character service (SMS) system access function and existing automatic response (ARS) that can provide short-term service (SMS) data to the calling user in addition to the voice data transmission function provided by the existing automatic response (ARS) server A single character that is essential to the present invention, in addition to the DB search of the ARS provider and the voice data combination function and the voice data transmission function using the retrieved data, for the server to construct a message to be responded to the calling user according to the corresponding scenario. Service (SMS) Real-time transmission function, and the mobile terminal (SMS) message received during the automatic response (ARS) service is proposed to display immediately. In addition, the purpose of providing a voice or voice and text when providing an automatic response (ARS) service.

The present invention provides an integrated voice response device for providing a voice message to a user who uses an answering service and an additional method through a text. The wireless section enables a subscriber to communicate using a mobile communication network. A base station (BSC) means for controlling a mobile station and for connecting a communication channel, a switch (MSC) means for controlling a radio link and a wire link, and performing a connection with another communication network, and a wired communication network connected with a wire link with the switch (MSC) means. Connection between the mobile subscriber's mobile network means through the public subscriber telephone network (PSTN) means and the voice message integrated automatic answering means for the automatic answering function through the user's DTMF and voice text. Enable the ASP service provider's SMS service and mobile network connection It consists of a mobile network means, a short message service controller (SMSC) means for controlling SMS messages of a mobile network, and a home location register (HLR) means, which is a system that provides information on the origination, called number, and routing information of a mobile network. .

In addition, in the public subscriber telephone network (PSTN) means, which is a wired communication network connected to the exchange by a wired link, after the home location register (HLR) means to look up the subscriber's location information, the calling exchange (MSC) means has a destination number IVT automatic answering service. It is characterized in that it further comprises a public subscriber telephone network (PSTN) means for confirming that the provider and establish a voice route to the incoming automatic response providing server.

The integrated voice response device for the automatic voice response function for the automatic response function through the DTMF and the voice text of the user, characterized in that it further comprises an automatic response providing server for providing a voice message transmitted to the calling mobile subscriber.

In the short message service (SMS) means of the ASP provider in charge of the connection between the automatic answering system and the mobile network means of the mobile network through the Internet network, a short letter control service (SMSC) system via IP in the automatic response providing server It is characterized in that it further comprises being transmitted to the mobile network connection device of the mobile operator to enable the connection with.

A short message service controller (SMSC) means for controlling a short message service (SMS) message of the mobile network, wherein the home location register (HLR) means receives a short message service (SMS) caller (auto answering call originating user) And verifying the information and forwarding the message to the originating exchange (MSC) means.

In addition, in the integrated voice response service method for providing a voice letter to the user using the automatic response service of the present invention and an additional method through the text at the same time, the first step of completing the voice channel and the first step A second step of confirming the mobile subscriber after the completion of the first voice channel setup; a third step of transmitting a voice message and a text message after confirming the mobile subscriber of the second step; and a voice message of the third step; A fourth step of receiving a response DTMF message after a predetermined time after transmitting the text message, and a fifth step of verifying the validity of the message after receiving the response DTMF message of the fourth step and the validity of the message of the fifth step, and then the host data. The sixth step of transmitting the base search and the corresponding voice and text messages, and the voice and text of the sixth step After sending the message it comprises a seventh step of the check is complete.

In the second step of identifying the mobile subscriber, the automatic answering service provider provides a voice response service to the general wired network subscribers by distinguishing whether the calling number is a mobile network or a general wired network in the automatic response service provider providing system. And it is characterized in that the mobile communication network subscribers further comprises providing a dual automatic answering service to provide an automatic answering service for providing voice text at the same time.

In the sixth step of searching the host data base and transmitting a corresponding voice message and a text message, the mobile terminal further includes a mode function for displaying the short text message on the mobile terminal immediately upon receiving the short text message. It is characterized by.

When using the automatic response service, the automatic response service is characterized in that it further comprises providing the auditory information and the visual information at the same time by providing the user with a short text message provided by the mobile communication network in addition to the voice information.

Hereinafter, with reference to the accompanying drawings for an embodiment of the present invention will be described in detail.

Figure 2 is configured to achieve the object of the present invention is shown in FIG.

In the configuration diagram of the present invention, when an originating mobile subscriber who is capable of receiving a text message attempts to make a call, an origination message is transmitted to the originating mobile switching center (MSC) through the base station (BS). The calling mobile switching center (MSC) attempts to look up the home location register (HLR) means for the calling number and the called number, and after completing the lookup of the HLR means, the calling mobile switching center (MSC) indicates that the called number is an IVT ARS service provider. It establishes the voice path to the ARS providing server through the public subscriber telephone network (PSTN) means. Incoming Auto Answer Service (ARS) server initiates the transmission of a short text message to the mobile network via the IP network. Then, according to the given scenario, the terminal transmits the voice information and the corresponding text information to the calling mobile subscriber, and the terminal receiving the voice and short text message immediately displays the short text message so that the calling mobile subscriber can recognize the content to be answered in the autoresponder. do.

 FIG. 3 is a flow diagram of an auto-answer service call through a mobile network, illustrating a flow on a path in which a short text message is simultaneously transmitted as voice data. In FIG. 2, the short text message is transmitted to the subscriber at the same time as the voice message, and the voice message is transmitted through the voice channel between the auto answering server and the MS, and the short text message is transmitted via the mobile network connection device of the mobile operator in the auto answering server. The SMS service controller transmits a message to the corresponding MSC means after confirming the location information of the subscriber (sending user using an automatic response) from the home location register (HLR) means. The delivered and delivered message is illustrated how the message is delivered to the calling user through the BS.

4 is a flowchart illustrating an integrated voice answering service in a voice answering server. This is a flow chart of sending voice message and short text message from the auto answering server.The voice message and short text message are sent to the calling auto answering user at the same time after the voice call is set up with the sending auto answering user. After receiving the received DB, search the host DB using the received data, repeat the process of simultaneously performing the combined transmission of the voice message and the combination transmission of the text message according to the search result, and then release the call after completing the auto answer service. do.

Figure 5 illustrates an embodiment of an integrated auto-answer voice character service corresponding to the auto-answer scenario call flow in accordance with the present invention.

In the above, the present invention has been described with respect to the phonetic integrated service device and method thereof, but the contents are not limited to the field of the present invention described in the claims below. In addition, one of ordinary skill in the art can be variously modified or modified within the scope of the present invention.

The present invention provides an automatic response (ARS) user using the automatic response (ARS) service using an automatic response (ARS) service by using voice and text at the same time, unlike the existing automatic response (ARS) system, the convenience and text of the user using the automatic response (ARS) By reducing the voice waiting time of the ARS service through the service response through the service response, and implementing the ARS service through the SMS service in the mobile network, the ARS service in the existing wired network Unlike accessing the service, it is possible to provide a convenient ARS service to the user, and to enable the ARS service to be used by the hearing impaired and the hearing-impaired customers, and also to the normal interface of the general customer. By providing high quality service through visualization and quick response to ARS, it can improve the company's image.

Claims (9)

In the voice message integrated automatic response service device for providing an additional method through the text at the same time as the response method by hearing to the user using the automatic response service, Base station (BSC) means connected to a wireless section for allowing a subscriber to communicate using a mobile communication network to control a mobile station and connect a call channel; Switch (MSC) means for controlling a wireless link and a wired link and making a connection with another communication network; Public subscriber telephone network (PSTN) means, which is a wired communication network connected to the switch (MSC) means by a wired link; Integrated voice response means further comprising an automatic response providing server that performs an automatic response function through the DTMF (Dual Tone Multi Frequency) and the voice text of the user, and provides a voice message; SMS service means for an ASP operator in charge of a connection between the automatic answering system and the mobile network means of the mobile network through the Internet network; Mobile network means for enabling an internet connection of the mobile communication network; Short-term service that checks the location information of the SMS subscriber in the home location register (HLR) means, transmits the message to the originating exchange (MSC) means, and adjusts the SMS message of the mobile network. Regulator (SMSC) means; A home location register (HLR) means, which is a system for providing location information and routing information of an outgoing, called number of the mobile communication network; Integrated voice response integrated service device. The method of claim 1, The public subscriber telephone network (PSTN) means, after retrieving the subscriber's location information from the home location register (HLR) means, confirms that the called number is an IVT auto-responder service provider, and sets the voice path to the incoming auto-response provision server. Integrated text answering service device. delete The method of claim 1, The short message service (SMS) means is further included in the automatic response service server via the mobile network of the mobile operator through the IP connection to the short message service controller (SMSC) characterized in that it further comprises a voice message integrated automatic response service device . delete In the voice message integrated automatic response service method for providing an additional method through the text at the same time as the response method by hearing to the user using the automatic response service, A first step of setting up a voice channel; After setting up the voice channel of the first step, the mobile calling subscriber is identified and the calling number is a mobile network or a general wired network. After that, a voice response service is provided to the mobile wired network subscriber. A second step of providing a dual auto answer service providing an auto answer service at the same time; A third step of transmitting a voice message and a text message after confirming the mobile subscriber in the second step; A fourth step of receiving a response DTMF message after a predetermined time after transmitting the voice message and the text message of the third step; A fifth step of checking message validity after receiving the response DTMF message of the fourth step; After checking the validity of the message in step 5, the host database search and a corresponding voice message and text message are transmitted. When the mobile subscriber receives the short text message, the mode function displays the short text message on the mobile terminal for immediate viewing. A sixth step further comprising; A seventh step of confirming END (complete) after transmitting the voice message and the text message of the sixth step; Integrated voice response service method consisting of. delete delete delete

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