KR100267377B1 - The test equipment, embodiment method and control method for voice response functions in intelligent network services - Google Patents

Abstract

The present invention relates to a voice guide function test apparatus, an implementation method, and a control method thereof in an intelligent network. This is a technology that allows the intelligent network-based supplementary services to be experimentally operated by various scenario procedures. It is possible to simply test the voice guidance part in the process of developing the intelligent network service, which not only shortens the development time of the intelligent network service but also provides high quality. It involves the advantages of developing a service.

Description

Apparatus and Implementation Method for Voice Guidance Function Test in Intelligent Network

The present invention relates to an apparatus for testing a voice guidance function in an intelligent network, an implementation method, and a control method thereof, and in particular, a device for testing a function of a voice guidance device required when providing an intelligent network service including an additional communication service through a telephone network. It is a technology that enables the intelligent network-based supplementary services driven by the service control device and the service switching device to be experimentally operated by various scenario procedures even in an environment where there is no actual voice guidance device during the development of the additional communication service.

In general, in order to develop and operate various services in an intelligent network and to install and operate them in an actual network, it is necessary to test the service control flow between various network components to confirm whether the developed service is operated by the originally targeted scenario.

However, in the present situation, when testing the voice guidance function in the development of the intelligent network service, the system is implemented in a form similar to the real one, and then the test is performed, or when a person performs the manual test, no special method is provided.

The present invention, in view of the conventional problems described above, to provide a voice guidance function test apparatus technology to provide a high-quality service by testing the voice guidance function provided by the intelligent network in particular when developing an intelligent network service. The purpose.

1 is a block diagram showing a schematic configuration of a voice guidance function test apparatus implemented by the present invention.

Figure 2 is a flow chart showing the implementation process of the voice guidance function test apparatus according to the present invention.

Figure 3 is a flow chart showing a control process of the voice guidance function test apparatus according to the present invention.

<Description of Symbols for Major Parts of Drawings>

1: voice guidance control unit 2: voice information storage unit

3: voice information input / output unit 4: telephone input / output processing unit

5: Intelligent network service execution device

The test apparatus of the present invention for achieving the above object is a part for performing an emulation function for the voice guidance control function in the actual voice guidance device, voice guidance command generated as needed from the intelligent network service performing apparatus under test A voice guidance control unit performing a virtual control function for receiving and processing a recording command;

A voice information storage unit for storing a service usage guide message or a user voice message for the service user;

A voice information input / output unit for performing an input / output control command for specific voice information from the voice guide controller;

A part for emulating a telephone user, comprising a telephone input / output processing unit for performing a function of causing a virtual user to generate a service use scenario in a telephone connected to the intelligent network service performing apparatus under test.

In addition, the test apparatus implementation method of the present invention for achieving the above object, the service tester is a process of deriving a variety of voice guidance messages required for the service scenario after creating a service scenario;

Then, the service tester performs a voice guide information initialization recording according to the message number system derived for each service scenario;

When the recording is completed, the service investigator loads the created service logic into the service control device, and in the voice guide control unit prepares and loads a control procedure for testing the voice guide device according to the service scenario such as voice guide or recording;

After performing all the above process, the service tester includes a process of performing a test according to various test procedures for each detailed function of the test target service using the telephone input / output processing unit.

In addition, in the control method of the present invention for achieving the above object, when the digit information is input through the telephone input and output processing unit, the service logic requested by the digit information by the service logic loaded in the service control device in the initialization operation; A first process of driving it;

A second step of driving a voice guide control unit when voice guide control request information requiring voice guide or recording-related control occurs while performing service logic according to the above process;

A third process of interpreting the voice guide control information through the driven voice guide control unit to generate a control message by driving the voice information input / output unit;

When the control message is outputted, the voice information storage unit is driven according to the control message, and then a fourth process of performing a guide message output or recording input necessary for a specific service control procedure is performed.

The above objects, features, and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the configuration of a voice guidance function test apparatus implemented by the present invention.

Voice guidance command generated from the intelligent network service performing apparatus 5 as a test target (specific telephone) that performs emulation (virtual device operated by a computer program) function for the voice guidance control function in the actual voice guidance device. Voice guidance control unit 1 for performing a virtual control function for receiving and processing a command for outputting a specific message) or a recording command (command for inputting a recording message from a specific telephone);

A voice information storage unit (2) configurable using a peripheral storage device such as a disk in a computer as a device for physically storing a service usage guidance message or a user voice message for a service user;

A unit for performing input / output control commands for specific voice information from the voice guide control unit 1, and converting and synthesizing voice information according to a storage form in the voice information storage unit 2, and a voice information storage device. (2) a voice information input / output unit (3) which performs a function of sorting according to a storage unit or format in the inside, and selecting a position in a voice information storage unit for information to be output at the time of output;

A part for emulating a telephone user, which has a function of causing a virtual user to generate a service use scenario in a telephone connected in the intelligent network service performing apparatus 5, and implements a keyboard, a graphic user interface processing, and voice input / output processing devices on a computer. It comprises a telephone input / output processing unit (4) capable of this.

The voice guidance function test apparatus configured as described above is connected to the intelligent network service performing apparatus 5, and the intelligent network service performing apparatus 5 is a device for performing a service logic program for processing a control for a specific intelligent network service. Is an apparatus tested by the invention apparatus.

The intelligent network service performing apparatus 5 includes a service switching apparatus and a service control apparatus.

In order to operate the test apparatus configured as described above, first, the following procedure (initialization work) is required, which will be described with reference to FIG. 2.

First, the service examiner writes a service scenario and then derives various voice guidance messages necessary for the service scenario ---- first step (N1);

Then, the service tester performs the voice guide information initialization recording according to the message number system derived for each service scenario.

At this time, the initialization recording control is controlled by the initialization input / output logic of the voice guide control unit 1 driving the voice information input / output unit 3 or a separate voice input / output program ---- the second step (N2);

Subsequently, the service tester loads his service logic created above into the service control device, and in the voice guide control unit 1, prepares and loads a control procedure for testing the voice guide device according to the service scenario such as voice guidance or recording. --- third step (N3);

When all the above procedures are completed, the test preparation of the voice guidance device is completed. The service tester performs a test according to various test procedures for each detailed function of the service to be tested by using the I / O processor ----. A fourth step N4;

When the test preparation of the voice guidance function test apparatus is completed through the above process, the process of testing the intelligent network service performing apparatus 5 through the test apparatus will be described with reference to FIG. 3.

When the digit information is input through the telephone input / output processing unit 4, the service logic loaded by the service control device in the initialization operation is interpreted to drive the service logic required by the digit information.

Herein, the digit information refers to information input by a virtual service user to run a test service in a test environment constructed using the test method and the test apparatus.

The telephone digit information drives the test service logic program embedded in the service switching device and the service control device according to the user and user scenario of the test service.

And the telephone digit information input interface can be realized in this test apparatus by inputting information through a computer keyboard interface and inputting with a mouse or the like through a screen interface that processes the telephone keypad as an image. (S1);

When the voice guidance control request information for voice guidance or recording related control is generated during the service logic according to the step S1, the voice guidance control unit 1 is driven. The voice guidance control request information is driven by a user / user. Voice guide device control information generated by the service logic to drive the voice guidance required for each step according to the service scenario of the specific service to the voice guidance control unit 1 to guide the user / user a specific message for voice guidance Information driving the function of the second step S2;

Subsequently, when the voice guidance control information is output through the driven voice guidance control unit 1, if the message is for outputting a specific guidance message or voice recording as a result of interpretation and interpretation, the message number or control information necessary for recording input The voice information input / output unit 2 serving as an input / output variable is driven to generate a control message.

When the control message is described, the message is an input / output control message, which is information for the voice guidance control unit 1 to control the telephone input / output processing unit 4 through the user / user interface of the telephone input / output processing unit 4. Information that controls or inputs information related to voice guidance.

Then, the information reporting the result of the 'I / O control' information is the 'reporting control' information shown in the drawing. The voice guidance indicates whether the voice information input / output unit 3 is successful in the processing result and the collected DTMF information. Reporting to the control unit 1, and according to the report result, the voice guidance control unit 1 performs mutual control with the input / output control of the next step or the intelligent network service control device ---- the third step S3;

When the control message is output, the voice information storage unit 2 is driven according to the control message, and then a guide message output or a recording input necessary for a specific service control procedure is performed. At this time, when the information input / output from the voice information input / output unit 3 is viewed, the voice output information is output to the voice processor (not shown in the drawing) in the telephone input / output processing unit 4 under the control of the voice information input / output unit 3. Information, and the voice input information is voice information input from the voice processing apparatus in the telephone input / output processing unit 4 under the control of the voice information input / output unit 3-4th step S4;

The function of the intelligent network service performing apparatus 5 is tested through the steps as described above. When the information not described above is described among the information shown in the drawing, the voice guide controller 1 performs the intelligent network service performing apparatus 5. The output 'service control' information is a control that allows the voice guidance control unit 1 to report its voice guidance processing result or a voice channel setting result with the service switching device so that a continuous service control procedure is driven according to a service scenario. Information.

When the information input and output between the voice information input and output unit 3 and the telephone input and output processing unit 4 is described, 'voice guide information' is voice guide information required according to a service scenario, and 'voice content confirmation information' is recorded by a user / user. Information to confirm a piece of information.

'Voice guide information initialization recording' is a variety of voice guidance information that is systematically input before service operation by service procedures, 'Culture culture voice recording' is a voice guide information to record if you want your own announcement by service subscriber, 'DTMF information 'Is the information input through the telephone keypad, such as the phone number or password entered by the user / subscriber during the service, and finally' voice recording 'is the voice message input by the subscriber / user when the service to leave the voice message is started. .

In the actual implementation method of the present invention having the above functions, the component functions and the inter-interface functions of the present invention may be implemented by configuring hardware and software in a commercial workstation class computer device.

As described above, the test apparatus according to the present invention may be referred to as an intelligent network intelligent peripheral / special resource function emulator.

As described in detail above, the present invention is to test the voice guidance function in advance during the development of the voice guidance service among the services provided by the intelligent network, and then check whether it operates normally according to the intended scenario, and then provide the service. There is an advantage in shortening the service development time, there is an advantage in providing a high quality service to the service users.

In addition, a preferred embodiment of the present invention is disclosed for the purpose of illustration, those skilled in the art will be able to make various modifications, changes, additions, etc. within the spirit and scope of the present invention, such modifications and modifications belong to the following claims You will have to look.

Claims (10)

An emulation function for the voice guidance control function in a real voice guidance device. A voice guidance for performing a virtual control function for receiving voice guidance commands, recording commands, etc., generated from the test target intelligent network service performing device as needed. A controller; A voice information storage unit for storing a service usage guide message or a user voice message for the service user; A voice information input / output unit for performing an input / output control command for specific voice information from the voice guide controller; A unit for emulating a telephone user, comprising a telephone input / output processing unit that performs a function of causing a virtual user to generate a service use scenario in a telephone connected to an intelligent network service performing apparatus under test, An apparatus for testing voice guidance function in an intelligent network, wherein the voice guidance service function among services provided by the intelligent network can be tested in advance before the system is implemented. The method of claim 1, The voice information input / output unit converts and synthesizes voice information into a storage form in the voice information storage unit, sorts according to a storage unit or format in the voice information storage device, and outputs information to be output at the time of output. Voice guidance function test apparatus for an intelligent network, characterized in that for performing the function of selecting a location in the voice information storage unit. The method of claim 1, The telephone input / output processing unit voice guidance function test apparatus in an intelligent network, characterized in that implemented by including a computer keyboard, a graphical user interface processing, voice input and output processing devices. The service examiner creates a service scenario and then derives various voice guidance messages necessary for the service scenario; Then, the service tester performs a voice guide information initialization recording according to the message number system derived for each service scenario; When the recording is completed, the service investigator loads the created service logic into the service control device, and in the voice guide control unit prepares and loads a control procedure for testing the voice guide device according to the service scenario such as voice guide or recording; After performing all the above processes, the service tester performs a test according to various test procedures for each detailed function of the service to be tested by using the telephone input / output processing unit. An implementation method of a voice guidance function test apparatus in an intelligent network, characterized in that the voice guidance service function of the services provided by the intelligent network can be tested before the system is implemented. The method of claim 4, wherein Initialized recording control in the process of performing the voice guide information initialization recording voice guidance function test apparatus in an intelligent network, characterized in that controlled by the input and output logic or a separate voice input and output method of the voice guide control unit for driving the voice information input and output unit. Implementation method. When the digit information is input through the telephone input / output processing unit, a first process of interpreting and driving the service logic required by the digit information by the service logic loaded in the service control device in an initialization operation; A second step of driving a voice guide control unit when voice guide control request information requiring voice guide or recording-related control occurs while performing service logic according to the above process; A third process of interpreting the voice guide control information through the driven voice guide control unit to generate a control message by driving the voice information input / output unit; When the control message is output, the control unit includes a fourth process of driving the voice information storage unit according to the control message, and then outputting a guide message or recording input necessary for a specific service control procedure. A voice guidance function test control method in an intelligent network, characterized in that the voice guidance service function of the services provided by the intelligent network can be tested before implementation of the system. The method of claim 6, In the first step, the digit information is information that a virtual service user inputs to drive a test service in a test environment and is information that can be expressed on a keypad of an existing phone, and a service exchange device and a service according to a user and a user scenario of a test service. A voice guidance function test control method in an intelligent network comprising driving test service logic embedded in a control device. The method of claim 6, In the second process, the voice guide control request information is voice guide device control information generated by the service logic to drive the voice guide required step by step according to the service scenario of the specific service driven by the user / user. The voice guidance function test control method in an intelligent network, characterized in that for driving a voice guidance control unit for guiding a specific message to the user / user. The method of claim 6, In the third process, the driving of the voice information input / output unit is a message for outputting a specific guide message or voice recording necessary as a result of interpreting the input voice guide control information. And a voice guidance function test control method for an intelligent network, comprising driving a voice information input / output unit. The method of claim 6, In the fourth process, the control message is an input / output control message, and controls or outputs the voice guidance controller to input information related to the voice guidance through a user / user interface of the telephone input / output processing unit. The information for reporting the result reports the success or failure of the voice information input / output unit processing result and the result of the collected DTMF information to the voice guide control unit. Test control method of voice guidance function in an intelligent network, characterized in that the mutual control with the control device.