JPS63180263A - Calling information output method - Google Patents

Abstract

PURPOSE:To analyze a response time by outputting a time from the start of an incoming call to a response instead of a calling time regarding an incoming call. CONSTITUTION:When an incoming call is sent to a trunk line 4, a main equipment 1 detects the call, and the call is displayed in an attendant board 9 via an attendant board circuit 8. At this point of time, a system clock 11 is read, and this time is stored in the calling start time storing area of a trunk line calling status table as an incoming call time. When a response key is depressed at the attendant board 9, the equipment 1 controls a network 5 to connect a trunk line circuit 4 to the attendant board 9, and simultaneously reads the system clock 11, and stores a response time in a calling end time storing area. The calling end time of the incoming call is not stored in a storing area, but stored in a calling information editting area as a work area, and thus a response time is calculated. As a result, the analysis of a response time is made easier hence a suitable management can be achieved.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a method for outputting call information of a central office line, which is used in an electronic private branch exchange.

(Prior Art) Generally, call information regarding the use of a central office line includes dial information, extension number, etc., centering on the call time for each call. This information is generally output to a printer or the like via an R8-232G interface or the like.

The method of measuring the talk time of an incoming call and outputting the information will be described below using FIG. 1 for convenience.

FIG. 1 is a block diagram of an electronic exchange. 1 is the main control device,
2 is a main storage device, 3 is a subscriber circuit, 4 is a central office line circuit, 5 is a network, 6 is an R8-232C interface, 7
1 is an output terminal (TTY) (printer device), 8 is a relay board circuit, 9 is a relay board, 10 is a subscriber telephone, and 11 is a system clock.

Here, when there is an incoming call on the office line circuit 4, the main control device 1 detects it, and the relay board 9 is notified of the incoming call via the relay board circuit 8. At the same time, the outgoing/incoming call flag in the call status table shown in FIG. 2 is set to "1", which indicates an incoming call. When the operator presses a response key on the relay stand 9 to respond, the main controller 1 detects this. Here, the main controller 1 controls the network 5 to form a communication path between the first office line and the relay stand 9, and also controls the office line circuit 4 to send out a response signal to the office line. At the same time, read the system clock 11 and
Write in the call start time storage area of the central office line call status table shown in the figure. The central office line is transferred to the subscriber telephone 10 by the operator. Further, the number of the subscriber who is the other party of the communication is written in the call status table of the central office line. When the call with the central office line ends, the subscriber telephone 10 goes on-hook. When the main controller 1 detects on-hook, it sends a call termination signal to the station via the station line circuit 4. At the same time, the call end time is read from the system clock 11 and written in the call end time storage area shown in FIG. Then, the call time is determined from the call end time and start time. Add the subscriber number of the other party, the call end time, and the status of an incoming call, edit it as shown in Figure 3, and send it to R5-
The data is output to the printer device 7 via the 232C interface 6.

(Problems to be Solved by the Invention) However, with the above-mentioned conventional call information output method, it is impossible to analyze the response time from the start of an incoming call to the response, and to formulate countermeasures based on the analysis results. . On the other hand, since the call is originally an incoming call, there is no charge for the call, so there is generally no need for the called party to record the call duration. SUMMARY OF THE INVENTION Therefore, an object of the present invention is to provide a method for outputting call information that can output not the call time but the time from the start of an incoming call to a response.

(Means for Solving the Problems) In order to achieve the above object, the present invention provides a function to measure the time from incoming call to response in the calculation/editing of call information, and outputs it as call information. It is something.

(Function) Therefore, according to the present invention, by adding a function of measuring and calculating the response time for one incoming call, there is an effect that the response time for the call information of the incoming call is output.

(Example) Examples will be described below. As in the conventional example, when there is an incoming call on the office line circuit 4, the main controller 1 detects it, and an incoming call is displayed on the relay stand 9 via the relay stand circuit 8. Here, the system hour hand 11 is read and stored as the call arrival time in the conventional call start time storage area. When a key for a response is pressed on the relay console 9, the main controller 1 controls the network 5 so that the station line circuit 4 and the relay console 9 can communicate with each other, reads the system clock 11, and sets the response time as the conventional example. Store in the call end time storage area.

The central office line is transferred to the subscriber's telephone 10 by the relay stand 9, and when the call ends and the main controller 1 detects on-hook at the subscriber's telephone 10, it sends a call termination signal to the central office line circuit 4.

Here, the call flag in the call status table shown in Figure 2 is checked, and if it is a call, the system clock 11 is read and stored as the call end time in the call end time storage area of the central line call status table in Figure 2. , the call time is calculated in the same way as the conventional example.

The call information is edited in the form shown in FIG. 3 and output from the RS-232C interface 6 to the printer device 7.

On the other hand, when the call flag indicates an incoming call, the system clock 11
is read, but is not stored in the storage area, but is stored as the call end time in the call information editing area as a work area, and the response time stored in the call end time storage area of the call status table and the one call start time storage area are The response time is calculated from the stored incoming call time, and the other party's number, call end time, and status as an incoming call are added, edited in the form shown in Figure 3, and sent to the printer device 7 via the R3-232C interface 6. Output.

As described above, the above-mentioned conventional example has the effect that the time from incoming call to response can be obtained for each call, instead of unnecessary talk time when there is an incoming call.

(Effects of the Invention) As is clear from the above description, the present invention has the following excellent effects.

(1) Response time is obtained for each call instead of unnecessary talk time for incoming calls.

(2) By analyzing the obtained response time, it is possible to provide materials for determining whether or not the response time for an incoming call is appropriate from the viewpoint of the electronic exchange as a whole.

(3) Furthermore, this can provide information for determining whether there is a shortage of relay stations or, conversely, whether there are too many relay stations.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of a general electronic exchange and the electronic exchange of the present invention, FIG. 2 is a diagram showing a call status table of a central office line, and FIG. 3 is a diagram showing an output format of call information. 1... Main control device, 2... Main storage device, 3.
...Subscriber circuit, 4...Station line circuit, 5...Network, 6...R8-232G interface, 7...Printer device, 8...Relay board circuit, 9...Relay Unit, 10...Subscriber telephone, 11.
...System clock. Patent applicant Matsushita Electric Industrial Co., Ltd. Figure 1 Figure 8

Claims (1)

[Claims] In a private electronic branch exchange, the system has one clock, a memory for calculating the call time for each central office line, and an interface for outputting call information. A method for outputting call information, characterized by outputting the time until the end of the call.