[go: up one dir, main page]

JPS5610768A - Call distribution system to manual switchboard - Google Patents

Call distribution system to manual switchboard

Info

Publication number
JPS5610768A
JPS5610768A JP8665879A JP8665879A JPS5610768A JP S5610768 A JPS5610768 A JP S5610768A JP 8665879 A JP8665879 A JP 8665879A JP 8665879 A JP8665879 A JP 8665879A JP S5610768 A JPS5610768 A JP S5610768A
Authority
JP
Japan
Prior art keywords
group
call
calls
operator
queuing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP8665879A
Other languages
Japanese (ja)
Inventor
Haruo Yanagi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
NEC Corp
Nippon Electric Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Corp, Nippon Electric Co Ltd filed Critical NEC Corp
Priority to JP8665879A priority Critical patent/JPS5610768A/en
Publication of JPS5610768A publication Critical patent/JPS5610768A/en
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M5/00—Manual exchanges
    • H04M5/04—Arrangements for indicating calls or supervising connections for calling or clearing
    • H04M5/06—Arrangements for indicating calls or supervising connections for calling or clearing affording automatic call distribution

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

PURPOSE:To enhance the services to the customers by distributing in preference the call having the highest hardness to each manual switchboard group among those calls under the hardness of each manual switchboard. CONSTITUTION:The incoming calls are grouped into e.g. QC0, QC1 and QC2 according the handling hardness, and at the same time plural units of manual switchboards are divided into QP0, QP1 and QP2 each according to the hardness of the incoming calls. Thus in case the operator of group QP2 becomes free, the presence of the queuing calls for groups QC0-QC2 is detected. And if the queuing call exists in group QC0, this call is connected in preference. While in case no queuing call exists, the call in group QC1 is connected. And in case no queuing call exists in group QC1, the call in group QC2 is connected for distribution. In the same way, if the operator of group QP1 is free, the call in group QC0 cannot be distributed since it is beyond the operator's capacity. Thus the calls to be connected and distributed are looked for in the order of QC1 and QC2. In such way, the calls are distributed in accordance with the capacity of the switchboard operator, thus enhancing the services to the customers.
JP8665879A 1979-07-09 1979-07-09 Call distribution system to manual switchboard Pending JPS5610768A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP8665879A JPS5610768A (en) 1979-07-09 1979-07-09 Call distribution system to manual switchboard

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP8665879A JPS5610768A (en) 1979-07-09 1979-07-09 Call distribution system to manual switchboard

Publications (1)

Publication Number Publication Date
JPS5610768A true JPS5610768A (en) 1981-02-03

Family

ID=13893126

Family Applications (1)

Application Number Title Priority Date Filing Date
JP8665879A Pending JPS5610768A (en) 1979-07-09 1979-07-09 Call distribution system to manual switchboard

Country Status (1)

Country Link
JP (1) JPS5610768A (en)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5940751A (en) * 1982-08-31 1984-03-06 Nec Corp Connection control system to incoming line
JPS62206995A (en) * 1986-02-28 1987-09-11 エイ・ティ・アンド・ティ・コーポレーション Method for distributing arriving calls and telephone exchanger
JPH05211571A (en) * 1992-01-30 1993-08-20 Nec Corp Method for controlling incoming call distribution for electronic exchange and device therefor
JPH0654062A (en) * 1992-03-12 1994-02-25 Rockwell Internatl Corp Two-dimensional route allocation device of automatic call director-type system
KR100625499B1 (en) * 1998-02-12 2006-09-20 루센트 테크놀러지스 인크 Choose a call center agent to optimize call latency

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5940751A (en) * 1982-08-31 1984-03-06 Nec Corp Connection control system to incoming line
JPS62206995A (en) * 1986-02-28 1987-09-11 エイ・ティ・アンド・ティ・コーポレーション Method for distributing arriving calls and telephone exchanger
JPH05211571A (en) * 1992-01-30 1993-08-20 Nec Corp Method for controlling incoming call distribution for electronic exchange and device therefor
JPH0654062A (en) * 1992-03-12 1994-02-25 Rockwell Internatl Corp Two-dimensional route allocation device of automatic call director-type system
KR100625499B1 (en) * 1998-02-12 2006-09-20 루센트 테크놀러지스 인크 Choose a call center agent to optimize call latency

Similar Documents

Publication Publication Date Title
CA2036769A1 (en) Real-time network routing
CA2064487A1 (en) Processing interactions among telecommunications call features
CA2068848A1 (en) Acd multiflow network call distribution
CA2069015A1 (en) Acd multiflow network call distribution
ES2116902B1 (en) SERVICE INTERACTION MANAGER.
DE69942587D1 (en) CALL PROCESSING BETWEEN MULTIPLE CALLING TEST PAGES
CA2130765A1 (en) Call-routing method for a virtual private network as well as service computer and exchange therefor
CA2004274A1 (en) Telephone agent management information system
CA2252236A1 (en) Arrangement for equalizing levels of service among skills
CA2206503A1 (en) System and method for selecting agent destinations and monitoring calls made to network customer
SE9403035L (en) Resource separation in a service and connection separated network
CA2008905A1 (en) Arrangement for providing a call-connection service
JPS5610768A (en) Call distribution system to manual switchboard
MX9307077A (en) COMMUNICATION CHANNEL TEST CONFIGURATION.
EP0778713A3 (en) Telecommunications network for serving users from a plurality of switching systems
EP1006753A3 (en) Apparatus and method for completing inter-switch calls using large trunk groups
WO1997012468A3 (en) Method of handling incoming calls to communication systems with automatic call distribution for busy agent-communication terminals
ATE218784T1 (en) COMMUNICATION SYSTEM WITH QUEUES AND ASSOCIATED ANSWERING STATION
JPS5521660A (en) Selection signal system
GB1125457A (en) Improvements in or relating to telecommunications exchange systems
CA2097400A1 (en) Switching network for setting up related virtual paths
JPS544006A (en) Call distribution system in exchanger board
US1681221A (en) Telephone-exchange system
CA2174682A1 (en) Telecommunications Network
JPS56122293A (en) Trunk reservation system