JPH11328449A - Station duty system and ticket processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automate the issue of a delay certificate and a transfer ticket for quickly coping with them and to lighten the burden on a station staff and an office staff by extracting stations which are affected and communicating an output, and also issuing measure-adopted tickets when information regardirg a defect in service is inputted. SOLUTION: A center device 12 stores operation information on a train T managed by an operation management part 11 in a table (storage means), and extracts affected stations and transmits information regarding a defect in service to the extracted stations on-line if the train T in operation is delayed or stops owing to an accident to cause the defect in service. To each station computer 13, ticket processing devices, i.e., a ticket vending machine 14, a fare adjusting machine 15, and an automatic ticket examining machine 16 are connected and information on indications that the respective machines 14, 15 and 16 handle is transmitted on-line to the respective machines according to the information on the defect in service transmitted from the center device 12. Each machine issues a delay certificate or transfer ticket corresponding to the defect in service.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to, for example, when a train operated in a railway service (station service) becomes inoperable due to a delay, an interruption due to an accident, or a suspension of operation.
The present invention relates to a station service system and a ticket processing device capable of coping with this.

[0002]

2. Description of the Related Art Conventionally, the following measures have been taken in the case of a train station operation when a train being operated becomes defective due to a delay or an interruption due to an accident. That is, the affected stations are extracted, the trains and other railways are contacted to inform the train of delays and accidents, and instructions are given to deal with them. The selected station will issue a delayed ticket or transfer ticket and hand it over to the passenger. Thereafter, the amount of the transfer ticket is calculated manually. Since each of the above-described processes is performed by personnel, it is a burden on station staff and clerk duties, and also takes time.

[0003] Another problem is that if the affected station is an unmanned station where no attendant is stationed, a delay certificate or a transfer ticket cannot be issued and cannot be dealt with. In addition, on the side of the station where transfer transfer is permitted, the amount charged by transfer transfer is manually calculated by a clerk, which has a problem that the work load is large.

[0004]

SUMMARY OF THE INVENTION An object of the present invention is to cope with issues such as issuance of a delay certificate or a transfer ticket when a train to be operated becomes defective due to a delay or an interruption due to an accident in a station service. It is an object of the present invention to provide a station service system and a ticket processing device that can be automated and can take immediate action and reduce the burden on station staff and clerk duties.

[0005]

According to a first aspect of the present invention, there is provided train operation information, which has an effect when information relating to operation failure represented by a train delay or an accident is input. A center device that extracts a station and outputs information on operation failures to the extracted station via communication means, and executes ticket processing represented by issuance of a ticket, payment of a ticket, and collection and ticketing of a ticket. And a ticket processing device for issuing a coping ticket for performing coping represented by a delayed ticket, a transfer ticket, or the like, when information about the operation failure from the center device is received via the communication means. It is characterized by being.

[0006] The invention according to claim 2 of the present invention is a countermeasure for performing a countermeasure represented by a delayed ticket, a transfer ticket, or the like, when information on operation failure represented by a train delay or an accident is input. It is a ticket processing device that issues tickets.

According to a third aspect of the present invention, in addition to the configuration of the first or second aspect of the present invention, there is provided a station service system or a ticket processing device that uses a ticket used for the coping ticket. It is characterized by. The invention described in claim 4 of the present invention, in addition to the configuration of the invention described in claim 2,
The ticket processing device is characterized in that information on the coupon, such as issuance or collection of coupon, is stored in a storage unit.

[0008]

According to the present invention, when there is an operation failure typified by a delay of a train or an interruption due to an accident, etc., information on the operation failure is input to the center device, thereby affecting the device. The station with the fault is extracted and the information on the operation failure is communicated to the extracting station, and the ticket processing machine such as a ticket vending machine, a checkout machine, and an automatic ticket gate at each extracting station copes with delayed tickets, transfer tickets, etc. Since tickets are issued, instructions to each station are automated, and coupons are passed directly from the ticket processing device to the customer, eliminating the need for staff to issue coupons and handing over coupons. It can be processed in a short time, and can reduce the work, reduce the congestion, and improve the service.

Further, even in an unmanned station where no staff is stationed,
A coupon can be issued, and service can be improved in an unattended state. Also, if you use a ticket as a coupon, for example,
Normally, when coupon information is recorded on a ticket to be collected (one-time use ticket) and released to the customer who entered it without collecting it as a coupon, a new coupon is issued Thus, processing time can be reduced and costs can be reduced.

[0010] In addition, by storing information on coupons such as issuance and collection of coupons in the ticket processing apparatus, the amount of the transfer ticket issued based on this storage and the transfer rider are permitted. On the station side, the amount of the collected transfer ticket can be easily counted, which has the effect of making it easy for the clerk to calculate the amount.

[0011]

An embodiment of the present invention will be described below with reference to the drawings. The drawing shows the station service system. In FIG. 1, the operation management center 10 of the A railway company manages the operation of the train, and the operation management unit 11 receives information indicating the operation state from each train T by radio or exclusive use. It is transmitted through an appropriate communication means via a line.

The center device 12 stores the operation information of the trains T managed by the operation management section 11 in a table (storage means), and when the running trains T are delayed or are disconnected due to an accident. Then, when the operation is in a poor operation state, the station affected by the operation is extracted, and information on the operation failure is transmitted online to the extracted station. For example, if the train is delayed, the delay time of each affected station is calculated, and the information indicating the delay time and information such as issuance of a delayed boarding certificate are provided. If the route is interrupted due to an accident such as a train failure, information instructing to deal with the interruption such as issuing a transfer ticket is transmitted online to the station computer 13 of each station, for example, a station, b station. .

Each station a, b has a station computer 13... Each station computer 13 has a ticket vending machine 14, a settlement machine 1
5. Connect each ticket processing device of the automatic ticket gate 16 and, based on the information on the operation failure transmitted from the center device 12, provide information on the instructions to be dealt with by each of the machines 14, 15, 16 to each machine online. Transmit.

The above-mentioned ticket vending machine 14 issues a ticket,
The checkout machine 15 issues a settlement ticket for settlement such as crossing over, and the automatic ticket gate 16 performs a collection and ticketing process for the ticket, and responds to each machine based on the information on the operation failure as described above. When the information of the instruction to perform is input, each aircraft issues a delayed boarding ticket or a transfer ticket in response to the operation failure.

The ticket vending machine 14 has a button for issuing a delayed ticket or a transfer ticket. By operating this button, a delayed ticket for recording delay information such as a delay time is issued, and a valid ticket is issued. When a ticket is inserted and the issue button is operated, a transfer ticket is recorded in which transfer information for enabling transfer to another company's line (for example, the B company to the A company) is recorded. When a valid ticket is inserted, the checkout machine 15 issues the delayed ticket or the transfer ticket described above. Further, the automatic ticket gate 16 records delay information and transfer information on a one-time-use ticket such as a ticket that is originally collected without returning the ticket without collecting the ticket. The ticket is issued and released as a delayed ticket or a transfer ticket.

The operation management unit 11, the center device 12, the station computer 13, and the
The automatic ticket gate 16 has the same functions as those of the corresponding device of the Electric Railway Company A, and a detailed description thereof will be omitted.

FIG. 2 shows the ticket vending machine 14 or the payment machine 1 described above.
5 are shown, and the configuration blocks are the same for both units. The CPU 20 drives and controls each device according to a program, and is connected to the station computer 13 via a transmission unit (communication device) 21.

The customer service unit 22 includes, for example, a display unit using a CRT or plasma, and an input unit using touch input or key input. In the case of the ticket vending machine 14, it has a destination selection button, the number of purchasers, and an adult / child selection button. .

The bill / coin mechanism section 23 accepts bills and coins, performs authenticity discrimination and denomination discrimination, counts the amount of money, and releases change when there is change.

The ticket taking-in section 24 is a ticket such as a commuter pass, a coupon or a ticket. In the case of the ticket vending machine 14, a transfer ticket is issued on condition that a valid ticket is inserted.
The ticket issuing unit 25 issues a ticket at the ticket vending machine 14 and issues a ticket at the checkout machine 15.
15 issues a delayed ticket and a transfer ticket.

The data collection unit 26 tallies ticket issuance information when the ticket vending machine 14 is used. The data collection unit 26 tallies ticket issuance information when the checkout machine 15 is used.
Collects and stores the issued information of the delayed ticket and the transfer ticket issued.

FIG. 3 shows a block diagram of the above-mentioned automatic ticket gate 16. The CPU 30 drives and controls each device in accordance with a program, and connects to the station computer 13 via a transmission unit (communication device) 31. I have.

The magnetic reading unit 32 reads ticket information magnetically recorded on a ticket such as a commuter pass, a coupon, a ticket, and a transfer ticket at the time of a ticket gate (at the time of admission).
The validity of the ticket is determined by U30. The magnetic writing unit 33 encodes the own station code on the above-mentioned ticket at the time of a ticket gate, the printing unit 34 prints and records the own station name on a coupon card (prepaid card) at the time of a ticket gate, and records a transfer mark on the transfer ticket. At the time of bill collection (at the time of entry), the fare card is printed and recorded on the coupon card, and when the ticket is used as a delayed ticket, the delay information is printed and recorded on the ticket.

The ticket pool section 35 collects a single-use ticket or a transfer ticket at the time of bidding, and the data collection section 36
Collects and saves information on issued and collected delayed tickets, transfer tickets, and other tickets.

In the station service system configured as described above, the issue of a delayed boarding ticket and the issuance of a transfer ticket will be described. FIG. 4 shows the routes of the A and B electric railway companies, and shows a case where these electric railway companies are set as common stations at the b station. The process of issuing a delayed boarding certificate when the train T is delayed on this route will be described with reference to the flowcharts of FIGS. 1, 4 and 5.

Information indicating the operation status of each train T is transmitted to the operation management unit 11 of the operation management center 10 through appropriate communication means by radio or a dedicated line. If the train is delayed, the train name, The cause of the delay and the delay time are transmitted as delay information (step 1 in FIG. 5). The operation management unit 11 checks the operation of the delayed train T to determine the delay, and when the delay reaches a set value for issuing a delayed boarding certificate, a clerk inputs delay information to the center device 12 (FIG. 5). Step 2).

In the center device 12 described above, the affected stations are extracted from the table storing the train operation information based on the input delay information (the corresponding train name, the cause of the delay, and the delay time). For example, in the case of the station a, the delay information and the information of the instruction to issue the delayed boarding certificate are transmitted online to the station computer 13 of the station a (step 3 in FIG. 5).

The station computer 13 transmits a command to issue a delayed boarding certificate and a certified delay time to the ticket vending machine 14, the checkout machine 15 and the automatic ticket gate 16 online (step 4 in FIG. 5). In the ticket vending machine 14, the issuance of the delayed boarding certificate and the delay certification time are displayed on the display unit of the customer service unit 22,
When a customer who has already exited the automatic ticket gate 16 inserts a commuter pass or coupon card used for boarding and enters issuance with the issue button, a delayed ticket is issued and released together with the inserted ticket (step 5 in FIG. 5). ).

In the checkout machine 15, the issuance of the delayed boarding certificate and the delay certificate time are displayed on the display section of the customer service section 22, and the passenger inserts the commuter pass or coupon card used by the passenger and presses the issue button. When the issuance is input, a delayed boarding certificate is issued and released together with the inserted ticket (step 5 in FIG. 5).

The automatic ticket gate 16 prints a delay time and a delay mark on the inserted one-time use ticket (the ticket originally collected at the station a) when the ticket is on a delay applicable route. This is released as a delayed boarding certificate (step 6 in FIG. 5).

The passenger who has received the delayed boarding certificate is submitted to the company or the office where the delayed boarding certificate is required (step 7 in FIG. 5).

When the delayed train T can be restored while avoiding the delay, the restoration is transmitted from the train T to the operation management unit 11 of the operation management center 10 through the communication means, and the operation is resumed. The management unit 11 confirms the operation of the restored train T, and inputs the restoration of the train to the center device 12 by the attendant (step 8 in FIG. 5).

In the center device 12 described above, an instruction to stop issuing the delayed boarding certificate is transmitted online to the station computer 13 of the station (for example, station a) which has already transmitted the delay information and the information of the instruction to issue the delayed boarding certificate. (Step 8 in FIG. 5).

In the station computer 13 described above, the ticket vending machine 1
4. On-line transmission of the instruction to cancel the issuance of the delayed boarding certificate to the checkout machine 15 and the automatic ticket gate 16
15 and 16 stop issuing the delayed boarding certificate (step 8 in FIG. 5).

Next, the process of issuing a transfer ticket when the train T becomes inoperable due to a failure will be described with reference to the flowcharts of FIGS. 1, 4 and 6.

Information indicating the operation status of each train T is transmitted to the operation management unit 11 of the operation management center 10 through appropriate communication means by radio or a dedicated line, and when the train fails and cannot operate. The name of the train, the cause of the accident, the time when the accident occurred, and the like are transmitted as accident information (step 1 in FIG. 6). The operation management unit 11 checks the operation of the train T in the accident to determine the cause of the accident, and when it is determined that this accident requires transfer transportation, the attendant inputs accident information to the center device 12 (FIG. Step 6 of 6).

In the center device 12 described above, a transitable station is extracted from a table storing train operation information based on the input accident information (the applicable train name, the cause of the accident, and the time when the accident occurred). If the extraction station is, for example, the b station, the above-mentioned accident information and information on the instruction to issue a transfer ticket are transmitted online to the station computer 13 of the b station (step 3 in FIG. 6).

Of course, at the station "b", since the route of the B Electric Railway Company is used for transit transportation, the operation management center 1 of the B Electric Railway Company is used.
The request for the transfer transportation is transmitted to the operation management unit 11 of the transfer agent by the attendant. The passengers of the train T in the accident are transported to the station b by a bus or other vehicles, and are transferred from the station B of the B Electric Railway Company at the station b.

The station computer 13 at station b of the A railway company transmits a transfer ticket issuing instruction online to the ticket vending machine 14, the checkout machine 15, and the automatic ticket gate 16 (step 4 in FIG. 6). In the ticket vending machine 14, the issuance of the transfer ticket is displayed on the display unit of the customer service section 22, and when the customer inserts the commuter pass or coupon card used by the rider and inputs the issuance with the issue button, the transfer rider The ticket is issued and released together with the inserted ticket (step 5 in FIG. 6).

In the payment machine 15, the issuance of a transfer ticket is displayed on the display unit of the customer service section 22, and when the customer inserts a commuter pass or coupon card used by the rider and inputs the issuance with the issuance button, Then, a transfer ticket is issued and released together with the inserted ticket (step 6 in FIG. 6).

When the passenger is riding on a one-time use ticket (a ticket originally collected by the automatic ticket gate 16), the passenger enters the automatic ticket gate 16 by entering the station B of the A railway company. When a ticket is inserted, the automatic ticket gate 16 encodes the transfer boarding information into a ticket when the ticket is on the line corresponding to the accident, and releases the transfer ticket as a transfer boarding ticket (step 6 in FIG. 6). In addition, the ticket vending machine 14, the checkout machine 15, and the automatic ticket gate 1 at the station b
6 stores the issuance information of the transfer ticket issued by each in the respective data accumulation units 26 and 36 (see FIGS. 2 and 3), and the issuance information is transmitted to the center device 12 via the station computer 13. , Are counted.

The transfer ticket issued as described above is inserted by the customer into the automatic ticket gate 14 at station b of the B Electric Railway Company and used as a valid ticket, and is also used at the destination, for example, at station c. In case of getting off, when the passenger enters the automatic ticket gate 16 at the station c, the transfer ticket is transferred to the ticket pool section 35 (FIG. 3).
(See steps 7 and 8 in FIG. 6).

Thereafter, the electric railway company B collects the transfer ticket, sums up the transfer electric fare, and charges the electric railway company A (step 9 in FIG. 6).

When the train T in the accident is restored by avoiding the accident and the use of the route is restored, the train T is transmitted to the operation management unit 11 of the operation management center 10 by the communication means. The operation management unit 11 confirms the operation of the restored train T, confirms the restoration of the route, and inputs the restoration of the route to the center device 12 by the attendant (step 10 in FIG. 6).

In the center device 12 described above, an instruction for restoring the route and canceling the issuance of the transfer ticket is transmitted online to the station computer 13 of the station (for example, station b) which has already transmitted the information of the transfer ticket issuance instruction. (Step 10 in FIG. 6).

In the station computer 13 described above, the ticket vending machine 1
4. An instruction to stop issuing the transfer ticket is transmitted online to the checkout machine 15 and the automatic ticket gate 16, and each machine 1
4, 15, and 16 stop issuing transfer tickets (FIG. 6).
Step 10).

When the transfer transfer is avoided, the A-Dentetsu collects transfer ticket charges from the ticket processing devices 14, 15, and 16 of the station that issued the transfer ticket and collects the transfer transfer fee. Then, the payment is made by collating with the request from B Electric Railway Company.

As described in detail above, according to the above-described embodiment, when there is an operation failure typified by a delay of the train T or an interruption due to an accident, information on the operation failure is input to the center device 12. In this way, the device 12 extracts the affected station and communicates information on the operation failure to the extracted station,
Since ticket processing machines such as the ticket vending machine 14 and the checkout machine 15 at each extraction station, as well as the automatic ticket gate 16, issue countermeasures such as delayed tickets and transfer tickets, the instructions to each station are automated, and The coupon is passed directly from the ticket processing device 14, 15, 16 to the customer, eliminating the need for a clerk to issue coupons or handing over the coupons. Work can be reduced, congestion can be reduced, and services can be improved.

Further, even at an unmanned station where no staff is stationed,
The coupon can be issued from the ticket processing device, and the service can be improved in an unmanned state. If a ticket is used as a coupon, for example, a new coupon can be issued by recording the coupon information that would normally be collected and releasing it to the user who entered it without collecting it as a coupon In this case, the processing time can be reduced and the cost can be reduced.

Further, by storing information on coupons such as issuance and collection of coupons in the ticket processing devices 14, 15, and 16, the amount of the transfer ticket issued based on this storage, On the side of the station that permits the transfer transfer, the amount of the collected transfer ticket can be easily counted, which has an effect that the calculation of the amount by the clerk becomes easy.

In the above embodiment, the ticket vending machine 1
4. An instruction to issue a delayed ticket or a transfer ticket to each ticket processing device of the checkout machine 15 and the automatic ticket gate 16 is input from the center device 12 via the station computer 13, and the instruction is sent to the station computer 13. The information may be input by a clerk, or may be input by a clerk to each of the ticket processing devices 14, 15, and 16.

In the correspondence between the configuration of the present invention and the above-described embodiment, the ticket to be dealt with in the present invention corresponds to the delayed ticket and the transfer ticket of the embodiment. Station a, which issues a transfer ticket, and which corresponds to station b which can be used, the communication means corresponds to online transmission, and the ticket processing device provides a ticket vending machine 14, a checkout machine 15, and an automatic ticket gate 16. Correspondingly, the storage means is the data totaling unit 2
The present invention can be applied based on the technical idea described in the claims, and is not limited to the disclosed configurations of the embodiments.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a station service system.

FIG. 2 is a configuration block diagram of a ticket vending machine / payment machine.

FIG. 3 is a configuration block diagram of an automatic ticket gate.

FIG. 4 is an explanatory view of a route.

FIG. 5 is a flowchart of issuing a delayed boarding certificate.

FIG. 6 is a flowchart for issuing a transfer ticket.

[Explanation of symbols]

 T: train 12: center device 13: station computer 14: ticket vending machine 15: checkout machine 16: automatic ticket gate

Claims (4)

[Claims] 1. A system which has operation information of a train, extracts a station which is affected when information on an operation failure represented by a train delay or an accident is input, and outputs information on the operation failure to the extracted station. A center device for performing communication output via communication means,
When executing ticket processing represented by issuance of a ticket, settlement of a ticket, and collection and ticketing of a ticket, and receiving information on operation failure from the center device via the communication means, a delayed ticket or transfer A station service system consisting of a ticket processing device that issues coping tickets for coping, such as tickets. 2. A ticket processing apparatus for issuing a coping ticket for coping with information represented by a delayed ticket, a transfer ticket, etc., when information on operation failure represented by a train delay or an accident is input. 3. The station service system or the ticket processing device according to claim 1, wherein a ticket used for the coping ticket is used. 4. The ticket processing apparatus according to claim 2, wherein information on the coupon, such as issuance or collection of the coupon, is stored in the storage means.