JPH11250354A - Point management by incentive receipt in customer management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a point management by an incentive receipt in such a customer management system that bar code-prints points to be added this time and transaction information apart from a receipt usually received by a customer at the time of purchasing a commodity or services even when a point card is not presented, performs a scanning input at the next transaction and can correct a customer data base (point accumulation and a purchase history). SOLUTION: A POS system 1 is composed of a basic control part 2, a receipt 41, a printer 4 for outputting an incentive receipt 42 which expresses the amount of purchase more than a specified amount in terms of point and turns into bar code information which can have certain kinds of services such as a discount or a premium in accordance with the point accumulation, a magnetic card read writer 5 that enables reading out of and writing in a point card 51 on which added points information is recorded, a bar code reader 6, an optical reader 7, a peripheral equipment control part 3 for controlling these, and a recording medium 8 for recording a program that has processing of point management by the incentive receipt performed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to point management using an incentive receipt in a customer management system.
In particular, the present invention relates to point management using an incentive receipt in a customer management system that manages individual information of a customer who uses a card in the customer management system.

[0002]

2. Description of the Related Art In recent POS systems, it is required that sales performance data be used not only as original data for product management but also for customer management.

[0003] Product information at the time of sale (which product, when,
(How much) is analyzed and the information is fed back to establish product management. Further, customer management is established by adding ID information (household structure, age, annual income, place of residence, etc.) of each customer.

[0004] Currently, the following two forms can be positioned as incentive services for customer management.

[0005] Credit transaction (credit card) and point-based discount (point card). Each of the incentive services is to receive credit sales when there is no cash, and to convert points into purchases of a certain amount or more, and to obtain certain services such as discounts and premiums by accumulating the points. In Japan, the former is a small means and the latter is a means of broadly identifying individuals.

FIG. 4 is a configuration diagram showing an incentive service in a conventional customer management system.

The POS system 1 is a POS system provided in a store or the like.
A point management system for customer management as described in Japanese Patent Publication No. 970 has been established, and specifically, the number of points is calculated for each transaction with respect to sales of a target product for point conversion. The cumulative value is stored on a card or recorded in a customer database. Further, transaction information is also recorded on the customer database and can be analyzed and referenced together with individual customer information.

The POS system 1 includes a CPU (Central Processing Unit), a display unit, a key entry unit, a storage unit and the like (not shown), which have minimum necessary functions for controlling the entire POS system 1. Basic control unit 2 and a printer 4, I for outputting a receipt 41 which is treated as an optional peripheral device and is received when a customer purchases a product.
A magnetic card reader / writer 5 that can read and write a point card 51 in the form of a magnetic card, which is a personal information recording card on which D information is recorded, and peripheral devices for connecting these peripheral devices and the basic control unit 2 Control unit 3
And is composed of

FIG. 5 shows printout information of a receipt. 16:00:00 on a trading day, which is the date and time when the customer purchased the product, as printout information.
0, the price of 200 yen for two products A, 100 yen for one product B, and receipt information are printed.

[0010] Since it is a point-based discount outside the receipt 41, a point card 5 is converted into points for a purchase amount of a certain amount or more as incentive information so that a certain kind of service such as discounts and premiums can be received by the cumulative total.
In 1, the service information is written out by the magnetic card reader / writer 5.

[0011]

The first problem with the point management in the above-described conventional customer management system is that, when the point system discount is taken, if the point card is forgotten, the ID information is added to the transaction information. Cannot be added and cannot be analyzed.

[0012] The reason is that, even during a transaction, a troublesome search by manual input or after the transaction, purchase information cannot be added even if points can be corrected. In other words, it is only a simple sales promotion effect, and the analysis and collection does not always have a sufficient effect.

[0013] An object of the present invention is to provide a point and transaction information which should be added this time, separately from a receipt normally received when a customer purchases a product or service, if necessary even when a point card is not presented. The barcode is printed, and the points and transaction information are scanned and input at the next transaction, and the customer database (total points and purchase history)
It is an object of the present invention to provide point management based on an incentive receipt in a customer management system that can correct the point.

[0014]

The point management by the incentive receipt in the customer management system of the present invention is as follows.
When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into a bar code, which is output by a printer as an incentive receipt, and the form of a magnetic card on which customer ID information is recorded The point card is read out by a magnetic card reader, and the points are converted by barcode printed out on the incentive receipt and the total and the purchase information are input by scanning with a barcode reader, and the point total and purchase history of the customer database are input. Is corrected.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention is applicable to a customer management system for managing personalized information of a customer, particularly to a system using a card. Forget loyalty card (The point card membership application has been completed and the card has already been issued,
This is effective when the presentation is not received at the time of the transaction settlement).

Next, an embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of point management by an incentive receipt in the customer management system of the present invention.

Referring to FIG. 1, this POS system 1
Is a POS system installed in stores, etc.
A point management system for customer management has been established,
The number of points is calculated for each transaction with respect to the sales of the target conversion target product. The accumulated value is stored in the point card 51 or a customer database (not shown)
To record. Further, transaction information is also recorded on the customer database and can be analyzed and referenced together with individual customer information.

The POS system 1 includes a computer (CPU), a display unit, a key entry unit, a storage unit and the like (not shown) having the minimum functions necessary for controlling the entire POS system 1. Basic control unit 2 and optional services, such as a receipt 41 received when a customer purchases a product, and a certain amount of service, such as discounts and premiums, obtained by converting points to a certain amount or more of the purchase amount. A printer 4 for outputting an incentive receipt 42 to be printed as a bar code of information received, ID information and a purchase amount of a certain amount or more are converted into points, and a certain kind of service such as discounts and prizes is obtained by accumulating the points. A point card 51 in the form of a magnetic card, which is a personal information recording card on which received additional point information is recorded, Magnetic card reader writer 5 capable of reading and writing to, incentive receipt 4
2, a bar code reader 6 capable of scanning input of a bar code, an optical reading device 7 for reading a receipt 41, a peripheral device control unit 3 for connecting these peripheral devices and the basic control unit 2, and a customer management system. And a recording medium 8 on which a program for causing the CPU to execute a point management process based on the incentive receipt is recorded.

In the point management by the incentive receipt in the customer management system of the present invention, the conventional receipt 41 is output by the printer 4 and the service information including the added point information is written on the point card 51 by the magnetic card reader / writer 5. You can also.

FIG. 5 is a view showing printout information of a receipt.

As printout information of the receipt 41, at 16:00 on October 12 of a trading day, which is the date and time when the customer purchased the product, two products A were 200 yen and one product B was 100 yen. The circle and receipt information are printed.

Since the points are discounted outside the receipt 41, points are converted into points for a purchase amount equal to or more than a certain amount as incentive information, and the point card 5 is accumulated so that certain services such as discounts and premiums can be received.
In 1, the service information is written out by the magnetic card reader / writer 5.

Further, if necessary even when the point card 51 is not presented, the points and transaction information which should be added this time and the transaction information are printed separately from the receipt 41 normally received when the customer purchases a product or service. The bar code reader prints a bar code, and the bar code reader 6 scans and inputs the points and the transaction information at the next transaction, thereby creating an incentive receipt 42 for correcting the customer database (total points and purchase history).

FIG. 2 is a diagram showing printout information of an incentive receipt for point management using an incentive receipt in the customer management system of the present invention.

As shown in FIG. 2, the printout information of the incentive receipt 42 is the conventional information shown in FIG.
16:00 on the 2nd, 200 yen for two products A,
Barcode information, additional point information 30 and its barcode information and receipt information are printed corresponding to the amount of 100 yen per product B.

As described above, as the printout information of the incentive receipt 42, two types of information such as printout information in characters such as a normal receipt 41 and barcode information thereof may be output, but the normal receipt 41 is printed out. If so, only barcode information may be used. Conversely, two types of information may be always output, and the normal receipt 41 may not be output.

Further, instead of outputting the incentive receipt 42, a receipt 41 in which service information including point information is recorded in characters on a normal receipt 41 is printed.
And the receipt 41 is read by the optical reading device 7, so that the incentive service can be received.

If the incentive receipt 42 is always output, the point card 51 is
Since it is sufficient to use only the information, if the personal ID can be identified, the reading of the magnetic card alone is sufficient, and any device other than the magnetic card that can record ID information such as an IC card other than a magnetic card or a plus check card printed with ID information may be used.

Next, the operation of the embodiment of the present invention will be described in detail with reference to FIG.

FIG. 3 is a flowchart showing the operation of an embodiment of point management based on an incentive receipt in the customer management system of the present invention.

The process of receiving the incentive receipt 42 according to the present invention when the point card 51 is not presented will be described.

First, in the first transaction, scanning of a purchased product is performed (step S1).

Next, when there is a notice from the customer that the point card 51 has been forgotten (step S2), an incentive receipt 42 different from the normal receipt which has not been provided in the conventional function is output (step S7).

A process for easily correcting the customer database using the incentive receipt 42 will be described.

The product to be purchased this time is scanned (step S1).

The presentation of the point card 51 is confirmed (step S2), and the ID information of the point card 51 is read (step S3).

Here, the presence or absence of the incentive receipt 42 is confirmed (step S4).

Conventionally, there is no receipt itself and there is no confirmation of the presence or absence. Therefore, the process sequentially transitions to a customer analysis process for updating the customer database with the purchased product information (step S6), a sales process for accumulating the sales amount (step S8), and the receipt 41 output of the normal sales (step S9). .

The presence or absence of the incentive receipt 42 according to the present invention is confirmed (step S4). If there is, the barcode information printed on the incentive receipt 42 is scanned (step S4).
5).

In the customer analysis process, the input data for the incentive receipt 42 is processed as customer analysis correction data (step S6).

Thereafter, using the conventional function, the processing sequentially shifts to the sales processing (step S8) and the receipt 41 output of the normal sales (step S9).

A program for a point management process based on an incentive receipt in the customer management system may be recorded on the recording medium 8 and executed by the CPU. The recording medium 8 may be a magnetic disk, an optical recording disk, a semiconductor memory, or another recording medium.

[0044]

As described above, the point management based on the incentive receipt in the customer management system of the present invention has the first effect that the search of the personal ID by the complicated keyboard operation and the correction of the point total by the manual input are performed. No longer needed.

The reason is that at the end of the transaction, an incentive receipt for the next input, which is different from the normal receipt, is output, so that an ID search is not necessary, and the accumulated value can be corrected only by scanning the barcode information. There is to do.

The second effect is that accurate counting of individuals can be realized, and it is possible to collect and analyze customer information as a final purpose, as well as a sales promotion effect for encouraging next visit.

The reason is that the transaction information can be acquired without missing because the barcode is printed even on the transaction details information when the point card is forgotten.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of point management based on an incentive receipt in a customer management system of the present invention.

FIG. 2 is a diagram showing printout information of an incentive receipt for point management using an incentive receipt in the customer management system of the present invention.

FIG. 3 is a flowchart showing an operation of an embodiment of point management based on an incentive receipt in the customer management system of the present invention.

FIG. 4 is a configuration diagram showing an incentive service in a conventional customer management system.

FIG. 5 is a diagram showing printout information of a receipt.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 POS system 2 Basic control part 3 Peripheral equipment control part 4 Printer 5 Magnetic card reader / writer 6 Barcode reader 7 Optical reading device 8 Recording medium 41 Receipt 42 Incentive receipt 51 Point card

Claims (18)

[Claims] 1. A customer management system wherein when a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into barcodes, and output as an incentive receipt by a printer. Point management method by the incentive receipt in Japan. 2. A customer management system characterized in that when a customer purchases a product, the purchase amount of a certain amount or more is converted into points and the total and purchase information are converted into a bar code and output as an incentive receipt by a printer. Point management device with incentive receipts in Japan. 3. When a customer purchases a product, a computer executes a process of converting the purchase amount equal to or more than a fixed amount into points and converting the total and purchase information into a barcode and outputting the barcode as an incentive receipt by a printer. A recording medium on which a program is recorded. 4. A magnetic card-type point card on which customer ID information is recorded is read out by a magnetic card reader, and a point code is converted into a bar code printed on the incentive receipt, and the total and purchase information thereof are obtained. A point management method using an incentive receipt in a customer management system, wherein scanning input is performed by a barcode reader, and the point accumulation and purchase history of a customer database are corrected. 5. A magnetic card reader in which a customer's ID information is recorded in a magnetic card form is read by a magnetic card reader, and a point code is converted into a bar code printed on the incentive receipt, and the total and purchase information thereof are obtained. A point management device based on an incentive receipt in a customer management system, wherein scanning input is performed by a barcode reader and point accumulation and purchase history in a customer database are corrected. 6. A magnetic card-type point card on which customer ID information is recorded is read out by a magnetic card reader, and a point code is converted into a bar code printed on the incentive receipt, and the total and purchase information thereof are obtained. A recording medium having recorded thereon a program for causing a computer to execute a process of performing scanning input by a barcode reader and correcting points accumulated in a customer database and a purchase history. 7. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and purchase information are converted into barcodes, output as an incentive receipt by a printer, and customer ID information is recorded. The point card in the form of a magnetic card is read out by a magnetic card reader, and the point conversion in the barcode printed on the incentive receipt and the total and the purchase information are input by scanning with a barcode reader, and the customer database is read. A point management method using an incentive receipt in a customer management system, wherein the point accumulation and the purchase history are corrected. 8. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into barcodes, output as an incentive receipt by a printer, and the ID information of the customer is recorded. The point card in the form of a magnetic card is read out by a magnetic card reader, and the point conversion in the barcode printed on the incentive receipt and the total and the purchase information are input by scanning with a barcode reader, and the customer database is read. A point management device based on an incentive receipt in a customer management system, wherein a point accumulation and a purchase history are corrected. 9. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into barcodes, output as an incentive receipt by a printer, and the ID information of the customer is recorded. The point card in the form of a magnetic card is read out by a magnetic card reader, and the point conversion in the barcode printed on the incentive receipt and the total and the purchase information are input by scanning with a barcode reader, and the customer database is read. A recording medium on which a program for causing a computer to execute a process for correcting the point accumulation and the purchase history is recorded. 10. An incentive in a customer management system, wherein when a customer purchases a product, a purchase amount of a certain amount or more is converted into points, and the total and purchase information are output as an incentive receipt by a printer. Point management method by receipt. 11. An incentive in a customer management system, wherein when a customer purchases a product, a purchase amount equal to or more than a certain amount is converted into points and the total and purchase information are output as an incentive receipt by a printer. Point management device by receipt. 12. A program for causing a computer to execute a process of converting a point to a purchase amount equal to or more than a certain amount when a customer purchases a product and outputting the total and purchase information as an incentive receipt by a printer. A recording medium characterized in that: 13. A magnetic card reader which reads out a magnetic card-type point card on which customer ID information is recorded, and converts the points printed out on the incentive receipt into a total and optically reads the purchase information. A point management method based on an incentive receipt in a customer management system, wherein the points are read by an apparatus and the points accumulated in a customer database and the purchase history are corrected. 14. A magnetic card-type point card in which customer ID information is recorded is read out by a magnetic card reader, and the points printed out on the incentive receipt are converted into points and the total and the purchase information are optically read. A point management device based on an incentive receipt in a customer management system, wherein the point is read by a device and a point total and a purchase history in a customer database are corrected. 15. A magnetic card reader in which a magnetic card type card on which customer ID information is recorded is read out by a magnetic card reader, and the points converted into points printed on the incentive receipt are read optically and the purchase information is optically read. A recording medium on which is recorded a program for causing a computer to execute a process of reading the points by an apparatus and correcting a point total and a purchase history of a customer database. 16. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into barcodes, output as an incentive receipt by a printer, and the ID information of the customer is recorded. The magnetic card reader reads out the point card in the form of a magnetic card, converts the points printed out on the incentive receipt into a total, and reads the purchase information with an optical reading device. A point management method using an incentive receipt in a customer management system, wherein a history is corrected. 17. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and purchase information are converted into barcodes, output as an incentive receipt by a printer, and ID information of the customer is recorded. The magnetic card reader reads out the point card in the form of a magnetic card, converts the points printed out on the incentive receipt into a total, and reads the purchase information with an optical reading device. A point management device based on an incentive receipt in a customer management system, wherein a history is corrected. 18. When a customer purchases a product, the purchase amount of a certain amount or more is converted into points, the total and the purchase information are converted into barcodes, output as an incentive receipt by a printer, and the ID information of the customer is recorded. The magnetic card reader reads out the point card in the form of a magnetic card, converts the points printed out on the incentive receipt into a total, and reads the purchase information with an optical reading device. A recording medium on which a program for causing a computer to execute a process of correcting a history is recorded.