JPH08329375A - Maintenance work support device - Google Patents

Abstract

(57) [Summary] [Purpose] The optimum worker can be automatically selected in terms of time and ability to perform repair work for a building equipment failure that has occurred suddenly. There is provided a support device for maintenance work or the like, which can be called by the user and can display the urgency of the repair work of the failure and the failure countermeasure instruction information. [Construction] The elevator monitoring terminal devices 1a to 1n that monitor the operation of each device of the target elevator detect these abnormalities and detect the center monitoring device 2 of the monitoring center 20.
When the failure detection information is transmitted to the telephone via the telephone line, the center monitoring device 2 generates failure occurrence information based on the received failure detection information and various data read from the storage unit 2d, and this failure occurrence information is transmitted to the telephone line. When the information is transmitted to the terminal information processing device 3 of the sales office 30 under the jurisdiction via the terminal information processing device 3,
The difficulty level is determined, and the optimum worker to be dispatched to recover the failure of the elevator is determined by referring to the worker's work schedule information and the worker's capability evaluation.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention receives failure information of various building facilities of a customer's building through a telephone line, and performs maintenance / inspection /
Based on the work schedule of the workers who go around the customer's building for the repair work and various management information such as maintenance / inspection / repair history of various building equipment of the customer's building, the worker's maintenance / inspection /
The present invention relates to a maintenance work support device that creates support information for repair work.

[0002]

2. Description of the Related Art Generally, various facilities such as elevators and other transportation facilities, alarm devices and other security facilities are installed in a building. It is difficult for the general public to hit this because it requires specialized knowledge and skilled skills to maintain the quality and performance of these facilities at a certain level, and it is usually difficult for a general maintenance company to contract to maintain the facilities. The work is outsourced. For example, when the maintenance work of the elevator is outsourced, a service is provided in which a specialized worker of the maintenance company regularly visits the customer building to perform maintenance work such as inspection, repair, and maintenance. In addition, in order to deal with sudden elevator failure, the elevator is constantly monitored, and when an elevator failure occurs, the failure information is immediately transmitted to the monitoring center established as a base via a telephone line. A remote monitoring system that transmits a failure signal is already in widespread use. When the monitoring center receives a failure signal, the failure information is reported to the sales office in charge. The contact person in charge who is on standby at the sales office who has been contacted analyzes the cause of the elevator failure and examines the countermeasures necessary for restoration, and selects an appropriate worker to actually perform the restoration work. .

In selecting the worker, first, the instruction contact person confirms the location of the building which is the work site on the map, and then looks at the place where the worker is visiting the place displayed on the destination display board. , Select a worker who is scheduled to visit a location near the location of the building that is the work site. Then, it is determined from the cause of the elevator failure and the information about the scheduled work schedule of the selected worker whether or not this worker can be used for the recovery work of the elevator failure. As a result, when it is judged to be acceptable, the person in charge of instruction calls the worker with a pager brought by the person, and calls over the phone to confirm the location of the building where the work will be done and the concrete work for recovery from the failure of the elevator. It will give instructions on the work content.

[0004]

According to the above-mentioned prior art, when a failure occurs in the elevator of the customer's building, the sales office under the jurisdiction calls a worker who is going to visit a location near the building with a pager. You can give the necessary instructions for recovery work of the elevator failure by telephone, but the worker will not be able to answer the pager call and call the sales office under the control of the elevator failure status and what extent. I cannot recognize whether it is urgent. Therefore, because the telephone response to the person in charge of instruction at the sales office was not appropriate, the worker concerned could not obtain enough information necessary for recovery work of the elevator failure, or bring the necessary tools etc. There was a problem that I went to the work site. In such a case, the worker again calls the sales office under the jurisdiction to have them fill in the missing information or return to the sales office under the jurisdiction for the necessary tools. It is necessary to reduce the work efficiency and waste time and money.

Further, when the instruction contact person gives an instruction of the work content to the worker, is it necessary to provide a drawing or a special tool regarding the equipment for the work of recovering from the failure of the elevator, or
If it is necessary to change the work schedule of the worker, or if the work schedule needs to be changed, make a precise decision as to how to change it, and then check the detailed elevator failure status. Explanation and specific recovery work must be explained. For this reason, the person in charge of instructing an instruction cannot give an accurate instruction to the worker unless he or she has a high degree of knowledge about the cause of the elevator failure and its countermeasures and some field experience. The same can be said when a customer directly informs of a failure.

For this reason, the technical knowledge to be acquired by the person in charge of instruction becomes enormous and sophisticated as the technical innovation progresses, and it has become difficult to acquire sufficient practical knowledge. Therefore, the person in charge of instruction cannot give an appropriate instruction to the worker, or it takes much time to give an instruction. The present invention has been made to solve the above-mentioned problems in the prior art, and automatically finds a worker who is optimal in terms of time and ability to perform repair work for a failure of a building facility that has suddenly occurred. It is an object of the present invention to provide a support device for maintenance work, etc., which can be selected from among the above, and can display the urgency of the repair work of the failure and the failure coping instruction information by calling the worker with a pager.

[0007]

In order to solve the above problems, the present invention provides an input / output unit for receiving failure information of various building facilities of a customer's building through a telephone line and maintenance / inspection / repair work. Storage means for storing various management information such as work schedules of workers who visit the customer's building, maintenance / inspection / repair history of various building equipment of the customer's building, and inventory status of parts of various building equipment Input means for inputting information and operation information, and information control for creating support information for maintenance / inspection / repair work of workers based on the information read from the storage means and the information input to the input means In the maintenance work support device including means, when the input / output means receives the sudden failure information of the customer building, the information control means and the information on the work schedule of each worker from the storage means and each Current worker It is necessary to read the evaluation data of the time required to move from the work site to the building where the failure has occurred and the performance performance of each worker's various work, and to select the most suitable worker for the repair work of the unexpected failure. It is the one. Further, preferably, the information control means inputs and outputs the call signal of a pager capable of displaying information, which is most suitable for the repair work of the selected failure, and the urgency of the repair work of the failure and failure coping instruction information. It is sent to the telephone line via the means to make the pager ring and display the troubleshooting instruction information on the display part thereof.

[0008]

[Operation] The storage means is the work schedule of the worker who goes around the customer's building for maintenance, inspection, and repair work, the maintenance / inspection / repair history of various building equipment of the customer's building, and the inventory status of parts of various building equipment. Various management information such as is stored. When a failure occurs in various building equipment of the customer's building, the input / output means receives the failure information via the telephone line and transfers it to the information control means. The information control means stores information on the work schedule of each worker from the storage means, the time required for each worker to move from the current work site to the building where the failure has occurred, and the ability of each worker to perform various works. The evaluation data is read to select the most suitable worker for the repair work of the failure that has occurred suddenly. In a preferred means, the information control means further inputs an information-displayable pager call signal carried by a worker who is most suitable for the repair work of the selected failure, and the urgency of the repair work of the failure and failure coping instruction information. The information is sent to the telephone line through the output means to ring the pager and display the troubleshooting instruction information on the display section.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention. In the figure, 1a to 1n are elevator monitoring terminal devices installed in a plurality of buildings outsourced to a maintenance company, 2 are center monitoring devices installed in a monitoring center 20, and 3 are terminals installed in a sales office 30. An information processing device, 4 is a mobile terminal carried by a traveling worker, and 5 is an information display type pager carried by the worker.
Reference numeral 7 denotes a transmitting station for transmitting an ultra-high frequency wave in which the calling code and work instruction information are placed on the information display type pager 5, and a telephone exchange 7 for exchanging a telephone line connecting these devices and the like. In the internal configuration of each device, etc., 2a
Is a control unit for controlling the center monitoring device 2 as a whole, 2b is a display unit for displaying work information on a cathode ray display tube, 2c is an input / output unit for intermediating connection with external devices, and 2d is a customer of an elevator to be maintained. Number, device number, and failure type code data for classifying failure contents, a storage unit 3a, a control unit for controlling the entire terminal information processing device 3, 3b is a display unit, 3c is an input / output unit, and 3d is A storage unit for storing customer information such as each customer's address, elevator delivery model, work history, and worker information such as qualifications / abilities of each worker and patrol work schedule, and 3e for inputting operation information and various data Input unit, 4a is a control unit for controlling the entire mobile terminal 4, 4b is its display unit, 4c is its input / output unit, 4d is a detailed work schedule on the work day and detailed work site, and a translation of a failure code. data A storage unit that stores simple information such as elevator numbers of all customers in the area in charge, addresses of each customer, and elevator model, 4e is an input unit for an operator to perform input operation, and 5a is an information display type pocket from the transmitting station 6. A receiving unit for receiving the wireless telephone information transmitted to the bell 5 and converting it into electronic information, 5b is a display unit for displaying the information received by the receiving unit 5a on a liquid crystal display screen, and 5c is a telephone line from the sales office 30. It is a buzzer that emits a ringing sound when the information display type pager 5 is called through.

Next, the operation of this embodiment will be described. Elevator monitoring terminal devices 1a to 1n installed in the customer's building
Always monitors the operation of each equipment of the target elevator, and when detecting the abnormality, transmits failure detection information to the center monitoring device 2 of the monitoring center 20 via a telephone line. This failure detection information includes information such as customer number, elevator number, failed part, and failure content. The center monitoring device 2 generates failure occurrence information composed of a customer number, an elevator number, a failure part, a failure classification code, etc. based on the received failure detection information and various data read from the storage unit 2d, and this failure occurrence The information is transmitted to the terminal information processing device 3 of the sales office 30 having jurisdiction over the telephone line.

The terminal information processing device 3 determines a worker to be dispatched to recover the failure of the elevator based on the received failure occurrence information. Depending on the cause of the elevator failure, the worker must suspend the scheduled work and recover from the newly-generated elevator failure, so that the terminal information processing device 3 can be used to proceed as efficiently as possible. Must select the right workers. For example, in the event of a passenger trapping accident, it is necessary to rescue the passenger as soon as possible, so it is necessary to select a worker who can arrive at the scene as soon as possible. On the other hand, if the cause of the failure is unknown, or if the failure is thought to be due to an unusual failure or a complicated cause, select a worker who has acquired a high degree of technical knowledge that can respond to those failures. Must.

Therefore, in selecting an operator who is appropriate for troubleshooting, the terminal information processing device 3 refers to information on the urgency and difficulty of the failure and the work schedule of the operator. FIG. 2 is a table showing various management information stored in the storage unit 3d of the terminal information processing device 3. (A) is a list of buildings under the jurisdiction of the business office 30, (b) is a list of required travel times for each means of transportation between each building under the jurisdiction and another building, and (c) is a list of operations. It is a list of ability points for each worker. As shown in these figures, the storage unit 3d stores all the buildings under the jurisdiction of the business office 30, the time required for each transportation means between the buildings, and the capability points of each worker for each work. The data is stored in advance. In addition to these data, the storage unit 3d also stores in advance the data of each worker's scheduled patrol work on the day.

The person in charge of instruction of the business office 30 judges the urgency and the difficulty level of the contents of the failure recovery work on the basis of the failure occurrence information received from the center monitoring device 2, and the urgency factor (X ) And the difficulty level coefficient (Y) are determined, and the data are input by operating the input unit 3e. Next, the input unit 3e is operated to read the data of the scheduled work schedule for each worker stored in advance in the storage unit 3d, and the worker dispatched to the area is extracted and stored. From the section 3d, the time required for each transportation means between the building where the failure has occurred and another building and the data of the ability points for each worker for each work are read out. Then, it issues a command for causing the terminal information processing device 3 to select a worker who can handle the failure that occurred by operating the input unit 3e most accurately and efficiently.

Upon receipt of this command, the control unit 3a reads out the time (t) required for the worker currently dispatched to arrive at the building where the failure has occurred for each worker, and this and the already input urgency level. The product (t × X) of the coefficients (X) is calculated. Next, the ability point (a) for each worker regarding the restoration work of the failure is read out, and the product (a × Y) of this and the already inputted difficulty coefficient (Y) is calculated. Then, the sum of these is calculated to obtain the score (s) for each worker. That is, s = (t × X) + (a × Y) is calculated.

FIG. 3 shows basic data for each worker who can be dispatched to the building B ₁₁ where the rope type elevator has a failure, and the score (s) calculated for each worker based on the data.
One specific example of the list showing the ranking and the ranking is the state displayed on the display unit 3b. In this table, for the sake of simplicity, only the data relating to the top three workers A, B, and C are shown, and the others are omitted. In this embodiment, the smaller the score (s), the higher the score. In this example, the difficulty level of the failure that occurred is rather high, and the person in charge of instruction set a large difficulty coefficient (Y). Therefore, it takes a little time (t) to reach the building B ₁₁ where the failure occurred. However, the worker A having the excellent ability point (a) is selected as the optimum person.

When the selection of the optimum worker is completed, the control section 3a prepares the failure countermeasure instruction information to be transmitted to the selected worker A and also carries the information display type pocket carried by the worker through the telephone line. Call bell 5 When the information display type pager 5 of the worker A responds to the call from the terminal information processing device 3, the terminal information processing device 3 transmits the troubleshooting instruction information to the information display type pager 5 via the telephone line. The troubleshooting instruction information is composed of data such as an urgency code, a failure type code, a work instruction code, a model code, a customer number, and an elevator number.

On the other hand, the terminal information processing device 3 independently creates information necessary for coping with a failure, that is, failure coping information and stores it in the storage section 3d. The troubleshooting information includes customer information, elevator diagnosis information, drawing information, troubleshooting example information, parts list, parts inventory information, and the like. Further, when it is necessary to change the work schedule of the workers of the group to which the worker A belongs due to the dispatch of the worker A to the failure occurrence building, the terminal information processing device 3 sets the work schedule of each worker. A new work schedule with appropriate changes is created and stored in the storage unit 3d.

On the other hand, when the information display type pager 5 receives the calling signal from the terminal information processing device 3, the buzzer 5c is provided.
Sounds to notify the worker that there is a call from the terminal information processing device 3, and displays the troubleshooting instruction information on the display unit 5b. The called worker looks at the failure handling instruction information displayed on the display portion 5b of the information display type pager 5 and determines the subsequent handling method.

FIG. 4 shows a specific example of the troubleshooting instruction information displayed on the display portion 5b of the information display type pager 5. The display portion 5b is composed of 8 rows and 3 columns of alphabets or numbers (hereinafter, referred to as symbols), and the symbol m _{11 in} the uppermost row and the leftmost row is the urgency indicator portion, and next to it is 3 adjacent.
The symbols m _{12 to} m ₁₄ are failure type code display portions, the remaining uppermost symbols m _{15 to} m ₁₈ are work instruction code display portions, and the three symbols m _{21 to} m ₂₃ from the leftmost row of the second column are model codes. display unit, remaining symbols m ₂₄ ~m ₂₈ in the second column customer number display unit, the symbol m ₃₁ ~m ₃₈ of bottom row are elevator number display unit.

The symbol m ₁₁ of the urgency display unit urgency code is displayed in one letter, the fault class code display unit symbols m ₁₂ ~m ₁₄ fault class code is displayed in three-digit number, symbol m ₁₅ of work instruction work instruction codes in the code display unit
~ M ₁₈ is displayed as a 4-digit number, and the model code symbol m _{21 to} m ₂₃ is displayed as a 1-digit and 2-digit number in the model code display section, and the customer number symbol is displayed in the customer number display section. m ₂₄ ~m ₂₈ is displayed in 5-digit number, the elevator number display unit symbols m ₃₁ ~m ₃₈ elevator number is displayed in the 8-digit number.

The worker who knows that the terminal information processing device 3 has called by the sound of the buzzer 5c first displays the urgency level code displayed on the urgency level display portion of the display portion 5b of the information display type pager 5. By referring to the symbol m ₁₁ (A in this example), it is determined what degree of urgency is required for dispatching to the failed building. In this embodiment, the urgency is classified into three classes. A is a failure with such a high urgency that it is necessary to interrupt the work currently being carried out and dispatch to the building where the failure has occurred, and B is currently being carried out. If the work is to be completed early or if it is planned to settle down, it is a medium degree of urgency to be dispatched at that time, and C is a low degree of urgency to be dispatched after the work currently being carried out is completed. It means that.

As described above, in this embodiment, when a call is made from the terminal information processing apparatus 3, the urgency level information is displayed on the urgency level display section of the display section 5b of the information display type pager 5 carried by the worker. Therefore, according to the displayed urgency information, it is possible to decide whether or not the work currently being performed must be interrupted and dispatched to the building where the failure occurs. Not only does the worker interrupt the work currently in progress and call the nearest public telephone each time they are called from, but it also helps to restore the interrupted work to its original state. It is possible to avoid a significant decrease in work efficiency when the same process has to be performed.

The portable terminal 4 carried by the worker has a function of translating failure handling instruction information such as a failure type code other than the emergency level information displayed on the display portion 5b of the information display type pager 5, and displays it. When the code of the troubleshooting instruction information displayed on the section 5b is input by the operation of the input unit 4e, the information corresponding to the code of the input troubleshooting instruction information is displayed on the display section 4b.
Since it is displayed as a word with a common ordinary name, even if the worker does not memorize the actual meaning of the code of the troubleshooting instruction information displayed on the display portion 5b of the information display type pager 5, By using the mobile terminal device 4, it is possible to accurately recognize the content of the troubleshooting instruction information transmitted from the terminal information processing device 3.

When the content of the urgency level code transmitted from the terminal information processing device 3 is not so urgent, the worker carries the mobile terminal after interrupting or ending the work currently being performed. After bringing the machine 4 and connecting the input / output unit 4c to the nearest public telephone, a communication connection is made with the terminal information processing device 3 of the business office 30 and the troubleshooting information stored in the storage unit 3d is read. It is sent out and transferred to the mobile terminal device 4 via the telephone line, stored in the storage unit 4d of the mobile terminal device 4 and then read out and displayed on the display unit 4b. Since more detailed information can be obtained, which is effective in dealing with failure cases of elevators of the same model or design drawings of the elevators concerned, more appropriate and quicker troubleshooting of the elevators concerned can be obtained. Door can be.

In the event of a highly urgent failure such as a passenger confinement accident, the worker who receives a call from the terminal information processing device 3 interrupts the work currently being carried out and rushes to the building where the failure occurred, for the time being. After prioritizing the rescue of passengers, the portable terminal 4 carried as described above is connected to the nearest public telephone, and the troubleshooting information stored in the storage unit 3d of the terminal information processing device 3 is connected to the telephone line. It is possible to investigate the cause of the failure and to deal with the failure more appropriately by transferring it to the mobile terminal device 4 via the mobile terminal 4 and displaying it on the display unit 4b.

As described above, the work schedule of the worker who is called by the information display pager 5 from the sales office 30 to repair the failure of the building equipment and is requested to make an emergency call to the building where the failure occurs is the terminal information. It is changed by the processing device 3.
If the work hours and work dates of the work scheduled for the worker can be changed, it may be possible to deal with it by repeating the work schedule. If the work is incorporated in the work schedule and cannot be made in time after the repair work for the sudden failure, the work is assigned to another worker in the group to which the worker belongs. The method of changing the work schedule in such a case will be described below.

FIG. 5 shows a specific example of the work schedule change screen displayed on the display unit 3b of the terminal information processing device 3. (A) shows the work schedule in a table in which the customer names that the original worker A (left) and the worker B (right) to visit on the day are arranged in order of the working time from the top. In the figure, the work of the shaded customer name has already been completed, and the work of the customer name surrounded by a thick frame is a time-specified work or a work of a particularly important customer, and it is difficult to change the work schedule. It represents work.

As shown in FIG. 3A, in this example, the work of customers a to e for worker A and the work of customers f to j for worker B are initially planned. , Customers a, b
And the work of the customers f and g has already been completed. At this time, it is assumed that the worker A is assigned new work for emergency troubleshooting. Control unit 3 of terminal information processing device 3
a is to specify the failure code of the new work, read the data of the handling case of the work from the storage unit 3d, estimate the time required to process the work, and perform the work of the time-specified customer d as scheduled. If it is determined that it can be performed, the work of the customer c is deferred from the next day and thereafter, and the work for the emergency failure countermeasure is assigned to the time when the work of the customer c is scheduled.

When it is determined that the work for troubleshooting cannot be completed by the time designated work start time of the customer d and the customer cannot move to the building of the customer d, the worker A performs the work of the customer d. Assign to other workers in the group to which they belong. FIG. 11B shows that the work of the customer d whose time has been designated is assigned to the worker B. Customer d for worker B
Work is added to the work originally planned. The changed work schedule data of each worker is transferred to and stored in the storage unit 3d. It should be noted that the work of the customers c and e initially assigned to the worker A is in the execution pending state, and when the worker A cannot carry out the work on the day, the work is transferred to another worker of the same group after the next day. It is allocated. In this way, even if the worker A is assigned a new work for dealing with an urgent failure, the terminal information processing device 3 ensures that all the work is performed properly so that the scheduled work is properly executed. Since the work schedule is automatically changed, it is possible to prevent problems such as confusion at the subsequent work site and annoy the customer.

When the work schedules of a plurality of workers are changed, they are called by the information display type pager 5 carried by the corresponding worker, and the work schedule change instruction information is called to each information display type pager 5. It is transferred via the line and displayed on the display unit 5b. When the called worker recognizes that the information displayed on the display unit 5b is work schedule change instruction information, he / she connects the portable terminal 4 to be carried to the nearest public telephone, and stores it in the terminal information processing device 3. Part 3d
Data of the work schedule of the worker after the change stored in is transferred to the mobile terminal 4 via the telephone line and is displayed on the display unit 4b, so that the contents of the work schedule instructed to be changed can be specified. Therefore, the worker can perform the patrol work according to the work schedule instructed to be changed.

By the way, the building equipment failure information is not limited to the failure occurrence information transmitted from the center monitoring device 2, but there are many cases where the customer of the building in which the elevator is installed directly receives a telephone call or the like. In such cases,
The person in charge of instruction of the business office 30 operates the input unit 3e of the terminal information processing device 3 to input necessary data according to the failure information of the elevator or the like obtained from the customer. It was necessary to select the most suitable worker to deal with such a failure, call the worker with the information display type pager 5 and give instructions to dispatch to the building where the failure occurred, and to handle the emergency failure. Processes such as necessary work schedule changes of workers including the worker are automatically performed.

[0032]

As described above, according to the invention described in claim 1, when the information on the sudden failure of the customer building is received, the information on the work schedule of each worker on the day and the present information of each worker. Based on the time required to move from the work site to the building where the failure occurred and the evaluation data of each worker's ability to perform various tasks, select the most suitable worker for the repair work of the unexpected failure As a result, it is possible to eliminate the excessive labor burden on the instruction contact person for selecting the optimum worker for the repair work of the failure, and it is possible to select the worker quickly and accurately. According to the second aspect of the present invention, the telephone line is used for the call signal of the pager capable of displaying the information carried by the selected worker who is most suitable for the repair work of the failure, the urgency of the repair work of the failure and the failure coping instruction information. Since the pager is sounded and the troubleshooting instruction information is displayed on its display, the selected worker is assigned the task of repairing the failure, and what is the repair work? Since it is possible to know the degree of urgency, it is possible to prevent a decrease in work efficiency due to meaningless interruption of the work currently being carried out, and by visually checking the troubleshooting instruction information displayed on the pager display. , It is possible to carry out an accurate breakdown repair work.

According to the third aspect of the present invention, it is necessary for the repair work of the failure on the basis of the information of the work schedule of each worker on the day and the information of the failure handling case of the repair work of the failure that has occurred suddenly. The work time is estimated, and the work for repairing the failure is applied to the work schedule on the day of the worker selected for the work for repairing the failure, and the work that cannot be executed due to the work is then performed for the day after the worker. Since the work schedule change process that is assigned to the schedule or the work schedule of other workers is automatically performed, the instruction is given from the complexity of the work schedule change process of the worker caused to carry out the repair work of the failure. The contact person can be opened, and the worker whose work schedule has been changed can be promptly notified of the work schedule change. According to the fourth aspect of the invention, the troubleshooting instruction information includes the troubleshooting instruction code that can be translated into a word or phrase generally recognizable by the portable terminal device for supporting the maintenance work carried by the worker. The trouble handling instruction information transmitted to the pager can be made more diverse and accurate.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a table showing various management information stored in a storage unit of a terminal information processing device.

FIG. 3 is a table diagram of a list showing basic data for each worker who can be dispatched to a building where a failure has occurred, and scores and rankings for each worker.

FIG. 4 is an explanatory diagram showing a specific example of the troubleshooting instruction information displayed on the display unit of the information display type pager.

FIG. 5 is an explanatory diagram showing a specific example of a work schedule change screen displayed on the display unit of the terminal information processing device.

[Explanation of symbols]

 1 (a to n) Elevator monitoring terminal device 2 Center monitoring device 2a, 3a, 4a Control unit 2b, 3b, 4b, 5b Display unit 2c, 3c, 4c Input / output unit 2d, 3d, 4d Storage unit 3 Terminal information processing device 3e, 4e Input unit 4 Mobile terminal 5 Information display type pager 5a Receiver 5c Buzzer 6 Transmitter 7 Telephone exchange 20 Monitoring center 30 Sales office

Claims (4)

[Claims] 1. Input / output means for receiving failure information of various building facilities of a customer's building via a telephone line, and maintenance / inspection /
Storage means for storing various management information such as work schedules of workers who go around the customer's building for repair work, maintenance / inspection / repair history of various building equipment of the customer's building, and inventory status of parts of various building equipment And input means for inputting input information and operation information, and support information for maintenance / inspection / repair work of workers based on information read from the storage means and information input to the input means. In the support device for maintenance work, etc. including the information control means, when the input / output means receives the sudden failure information of the customer building, the information control means stores the work schedule of each worker on the day from the storage means. Ideal for repairing a sudden failure by reading information and the time required for each worker to move from the current work site to the failed building and the evaluation data of each worker's ability to perform various tasks Maintenance work or the like support device is characterized in that so as to select the operator. 2. The information control means inputs the paging signal of a pager capable of displaying information carried by a selected worker who is most suitable for the repair work of the failure, the urgency of the repair work of the failure, and the failure coping instruction information. 2. The maintenance work support device according to claim 1, wherein the device is sent to a telephone line via an output means to ring the pager and display the troubleshooting instruction information on its display. 3. The information control means reads out from the storage means the work schedule information of each worker on the day of the day and the information of the failure handling case of the repair work of the accidental failure, which is necessary for the repair work of the failure. The work time is estimated, and the work for repairing the failure is applied to the work schedule on the day of the worker selected for the work for repairing the failure, and the work that cannot be executed due to the work is then performed for the day after the worker. 2. The maintenance work support device according to claim 1, wherein a work schedule changing process to be assigned to a schedule or a work schedule of another worker is automatically performed. 4. The troubleshooting instruction information includes a troubleshooting instruction code that can be translated into a phrase generally recognizable by a mobile terminal device for supporting maintenance work carried by a worker. Support equipment for maintenance work, etc.