JPH08249393A - Centralized management system - Google Patents

Abstract

PURPOSE: To provide a centralized management system which can send a proper message to respective members through terminal devices. CONSTITUTION: Member data A on the members are read out of a member data file 12 containing the data regarding the members which are inputted from POS terminal devices 10, a message editing part 22 selects and edits fixed form message data on the basis of the read information to automatically generate message data B matching with the members, and a reproduction terminal device 40 displays them. Consequently, the message data give a good impression to the members to greatly improve the satisfaction of the members, so that the improvement of customer gathering rate and increase of sales can be expected.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a centralized management system using a computer having a message transmission function based on member information.

[0002]

2. Description of the Related Art For example, membership management is widely performed by providing a member use system in a karaoke box, an accommodation facility or the like and providing various benefits to the use of members. In this way, when managing the facilities to be used on a room-by-room basis, a so-called centralized management system using POS terminal devices is adopted, and data is sent from the POS terminal devices installed at the reception to the terminal devices installed in each room, or POS terminals are installed. A computer system is widely used in which a device receives data from a terminal device and the POS terminal device performs required centralized management.

[0003]

In such a centralized management system using a computer, despite the fact that the data relating to the utilization status of the utilizing member is input from the POS terminal device, this is used to improve the customer attraction rate. There was no system that tried to help.

Therefore, an object of the present invention is to accumulate various kinds of data of user members input from the POS terminal device in this kind of centralized management system, and use this accumulated data for each user member. An object of the present invention is to provide a centralized management system capable of sending an appropriate message through a terminal device.

[0005]

A feature of the present invention for solving the above-mentioned problems is that a POS terminal device centrally manages each usage situation of a plurality of rooms in which terminal devices are installed. In the management system, a member data file for accumulating data on the usage status of the member inputted from the POS terminal device, a reading means for reading required information from the member data file for the member designated by the POS terminal device, and a plurality of reading means. A storage unit for storing standard message data of various types, and a creating unit for creating message data for the designated member based on the information read from the reading unit based on the standard message data. , So that the message data created by the creating means can be sent to a desired terminal device. There is a point. Also, the date of birth of the member,
Unique data such as family structure may be stored in the member data file from the POS terminal device.

[0006]

The data about the usage status of the member, which is obtained when the member uses the facility, is appropriately stored in the member data file together with other necessary data, for example, data unique to the member. When a specific member is designated to create a message from the POS terminal device, necessary information about the member is read out from the member data file, and the data creating means creates appropriate message data corresponding to the read information. It is created using the message data stored in the storage means. The created message data can be sent to a required terminal device.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a system configuration diagram showing an embodiment of a centralized management system according to the present invention. This centralized management system is configured as a karaoke centralized management system 1 using a computer, and has a POS terminal device 10 installed at the front desk for performing reception work and an information terminal device 20 for sending various message data. And the POS terminal device 10 and the information terminal device 20 are both configured as a computer system having a communication function. The information terminal device 20 is the POS terminal device 10.
Data communication between the server 50 and the server 50 via the communication line 30.
The message data can be sent to the reproduction terminal device 40 for karaoke installed in each room via the communication unit 51.

In FIG. 1, a reproduction terminal device 40 is shown for simplification.
Although only one is shown, the playback terminal device 40 is actually
Are provided in large numbers, and at least one reproducing terminal device 40 is arranged in each room. That is, a large number of reproduction terminal devices 40 are connected to the communication line 30.

First, the configuration of the POS terminal device 10 will be described. Reference numeral 11 denotes an input unit, and all information regarding customers who have visited the store is input from this input unit 11. Therefore, the input unit 11 is composed of a card reader for reading the magnetically recorded contents of the membership card, and a dedicated input board used for allocating the reproduction terminal device 40 to a member or a visitor who is not a member, or for payment of charges. . When the customer who has visited the store is a member, the member number of the using member and each data of the reproduction terminal device 40 assigned at that time are input from the input unit 11.

Reference numeral 12 is a member data file in which various kinds of information regarding members are accumulated and stored so that they can be searched from the member number. When the member number of the member who has visited the store is input from the input unit 11, the member data file 12 is searched based on this member number, and the member data in the format shown in FIG. 2 is obtained. The retrieved member data is the data up to the previous time when the store was visited. Input section 1
Other input data including data relating to the reproducing terminal device 40 to be used, which is obtained this time from 1, is added to this search data, and the latest member data thus obtained is stored in the member data file 12 as update data. Is
The latest member data is sent to the information terminal device 20 as the member data A by the communication unit 13. That is, each time the member uses the data, the data about the usage status at that time is added and updated, and is stored in the member data file 12 together with the member-specific data.

The member data A is received by the POS terminal device section 21A of the communication unit 21 of the information terminal device 20 and sent to the message editing unit 22. The message editing unit 22 is connected to a message memory 23 in which a plurality of types of standard message data are stored, and one of the standard message data most suitable for the content of the member data A received from the communication unit 21 is stored in the message memory 2
Read from 3. The standard message data selectively read out in this manner is subjected to the required editing, and the message data B for the user is created. The information data J, which is obtained by adding the data relating to the reproduction terminal device 40 used by the user to the message data B, is sent from the centralized management system section 21B of the communication section 21 to the communication section 51 of the server 50.

FIG. 3 shows an example of the data format of the information data J. Here, the content of the message is character information or key information. The key information is used when the reproduction terminal device 40 acquires and outputs information other than the notification content from the information terminal device 20. For example, when the user wants to play the music information stored in the server, the music number for downloading from the server can be added.

The communication unit 51 of the server 50 receives the information data J and transfers the information data J to the required reproducing terminal device 40 shown therein to be used via the communication line 30. This information data J is transmitted via the communication unit 51 of the server 50 to the communication unit 4 of the required reproduction terminal device 40.
Sent to 1. Message data B received here
Is displayed by the message output device 42. The message output device 42 may be a dedicated display device, or may be configured to also serve as a display device for karaoke reproduction. Further, the display form may be either video and audio, video only, or audio only.

Therefore, in the message memory 23,
As the fixed message data, it is possible to store appropriate data such as appropriate video / audio data, only video data, only audio data. When it is desired to add the standard message data to the message memory 23, the required data can be additionally stored in the message memory 23 by an appropriate publicly known means, or the message memory 23 may be replaced with a new one.

The information terminal device 20 is provided with an input device 24 for inputting arbitrary message data so that arbitrary message data can be used in place of the fixed message data stored in the message memory 23. Has been. The operator can input any original message data from the input device 24, and the original message data G input in this way
Is sent to the communication unit 21, and the original message data G can be sent to the required reproducing terminal device 40 in the same manner as the case of the message data B from the message editing unit 22.

The karaoke centralized management system 1 has been described above with reference to FIG. 1. Next, the message editing section 22 will be described in detail with reference to FIG. FIG.
The message editing unit 22 shown in (1) indicates the function performed by the message editing program stored in the memory (not shown) being executed in the computer configuring the information terminal device 20.

FIG. 4 shows the message editing program 6
0 is a flowchart showing 0, and the operation of the message editing unit 22 will be described in detail based on this flowchart. The fixed message editing program 60 is activated when the entry information E output when the user is assigned to the room in which the reproduction terminal device 40 is installed is received via the POS terminal device section 21A of the communication unit 21. First, in step 61, it is determined whether or not the user is a member. If the user is not a member, execution of this program ends immediately and no message is sent.

If the user is a member, step 62 is entered to check the number of times of use so far based on the member data A, and it is judged whether or not the actual score showing a predetermined actual record is 10 or more. It If the number of achievement points is 10 or more, step 63 is entered, and for the use result service, "Thank you for always using XX. Free service for 1 hour to earn 10 points!" One fixed message data is read from the message memory 23. Then, the member data A is referred to at the position of XX, and the editing for inserting the name of the member is executed, thereby preparing the message data B to be transmitted. Then, the process goes to step 69, where the message data B is sent to the communication section 21. Subsequent processing in the communication unit 21 is as described above.

If the decision result in the step 62 is NO, a step 64 is entered, in which it is decided based on the member data A whether or not the member has a privilege. If there are special benefits, go to step 65 and enter the second for the special service, such as "○○, I'm sorry, I've reached the number of people who visited us. Today, 10% discount!" The fixed message data is read from the message memory 23. Then, by referring to the member data A at the place of ◯◯, the name of the member and the number of members are edited, and the message data B to be transmitted is prepared. Then, the process goes to step 69, where the message data B is sent to the communication section 21. Subsequent processing in the communication unit 21 is as described above.

If the result of the determination in step 64 is NO, the process proceeds to step 66, where it is determined based on the member data A whether today is the birthday of the member. If the decision result in the step 66 is YES, the process goes to a step 67, and here, for the birthday, the third fixed message data having a content of "Happy birthday XX month XX birthday." Is read from the message memory 23. Then, by referring to the member data A at the place of XX, editing is performed to insert the name and date of the member, thereby preparing the message data B to be sent. Then, the process goes to step 69, where the message data B is sent to the communication section 21. Subsequent processing in the communication unit 21 is as described above.

If the decision result in the step 66 is NO, the process goes to a step 68, and a fourth fixed message having the content of "Mr. XX, welcome."
3 is read. Then, the member data A is referred to at the position of XX, and the editing for inserting the name of the member is executed, thereby preparing the message data B to be transmitted. Then, the process goes to step 69, where the message data B is sent to the communication section 21.

In the above case, one of the four standard message data is selected and edited with reference to the member data A according to the usage status of the member and other data.
The message data B is output. However, the content and the number of fixed messages are not limited to this, and can be freely determined. Further, the editing of the standard message data is not limited to this example, and other appropriate editing is possible.

Next, the processing when the original message data G is input from the input device 24 will be described with reference to FIG. FIG. 5 is a flowchart showing a processing program 70 for processing the original message data G. This processing program 70 is the input device 2
It is activated and executed in response to the output of the original message data G from No. 4. In step 71,
The input original message data G is edited into communication information, and the original message data G is transmitted in the next step 72.

As described above, according to the centralized karaoke management system 1 shown in FIG. 1, various data including the usage status of members who visit the store are stored in the member data file 12 each time the store visits, At the time when the user has entered the room to which the user is assigned, based on the stored member data A, an appropriate one is selected from a plurality of standard message data stored in advance, and the member is matched. The message data is displayed on the reproduction terminal device 40 that is to be edited and is used by the member. That is, when the user enters the allocated room, a message suitable for the usage status of the user is displayed on the reproduction terminal device 40.
This is the configuration displayed in. In addition, the information terminal device 2
It is possible to create the original message data G using the input device 24 of 0 and display it on the reproducing terminal device 40 in the same manner.

Therefore, this message gives a positive impression to the member, the friendliness between the shop and the member is increased, and the customer's satisfaction can be significantly improved. As a result, there is an effect that it is useful for providing a topic, and therefore, it is possible to expect an improvement in customer attraction rate and an increase in sales. In this case, since the above message service to the customer is automatically performed, there is also an advantage that the service can be improved without increasing the labor cost. Particularly, in the present embodiment, when the reception member enters the room to which the user has been assigned after the reception is completed, the reproduction terminal device 40 or the message suitable for the use condition of the user is used. Since it is displayed on any other suitable terminal device, there is a particular advantage that the degree of satisfaction is greater.

[0027]

As described above, according to the present invention, a message to a utilizing member is automatically created from the utilization status data of the utilizing member and displayed on an appropriate terminal device.
This message gives the members a good impression, the friendliness between the store and the members increases, and the customer satisfaction is greatly improved.
The frequency of visits can be increased. Further, there is an effect that it is useful for providing a topic, so that it is possible to expect an improvement in the customer attraction rate and an increase in sales. Further, since the above message service to the customer is automatically performed, there is an advantage that the service can be improved without increasing the labor cost.

[Brief description of drawings]

FIG. 1 is a system configuration diagram showing an embodiment of a centralized karaoke management system according to the present invention.

FIG. 2 is a diagram showing a data format of member data stored in a member data file of FIG.

FIG. 3 is a diagram showing a data format of information data.

FIG. 4 is a flowchart showing a standard message editing program executed in the information terminal device.

FIG. 5 is a flowchart showing a processing program for processing original message data.

[Explanation of Codes] 1 Karaoke central management system 10 POS terminal device 12 Member data file 20 Information terminal device 22 Message editing unit 23 Message memory 30 Communication line 40 Playback terminal device 42 Message output device 50 Server A Member data B Message data J information data

Claims (1)

[Claims] 1. A centralized management system in which the usage statuses of a plurality of rooms, each of which has a terminal device, are centrally managed by a POS terminal device, and the usage status of members input from the POS terminal device. A member data file for accumulating data relating to the member, a reading unit for reading required information from the member data file for the member designated by the POS terminal device, and a storage unit for storing a plurality of types of standard message data. A creating unit that creates message data for the designated member based on the standard message data based on the information read from the reading unit, and the message data created by the creating unit is a required terminal device. Centralized management system characterized in that it can be sent to.