JPH08212161A - Business manual creation support system - Google Patents

Abstract

(57) [Summary] [Purpose] Create a business manual that can be provided online from the information created when the business processing system was constructed. [Structure] Business specification information storage means 101, terminology dictionary 102
Is searched for using the manual creation / update means 104, a guidance screen is generated from the corresponding information, a button is added to the guidance screen according to the contents of the button generation parameter storage means 103, and the link information of the button is the business specification information storage means. 101 and the term dictionary 102 are obtained by searching and stored in the component storage means 105 and the link information storage means 106, respectively. Further, by storing the operation history of the terminal device 110 in the operation history storage means 111, it is possible to grasp the information required by the user and provide an easy-to-use business manual for each user.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the creation of a business manual that provides information for understanding a business processing system as an online manual, and is effective for handing down business processing specifications in government offices where personnel rotation is frequent. Available for

[0002]

2. Description of the Related Art The manual creation of a business processing system is
The system developer is in charge. As a technique for supporting this, there is a technique described in JP-A-4-182856. This is to register system-specific information such as the job control language macro name and screen name used in the user system as parameter information, create comments and processing explanations to be described in the business manual as a document, and use the parameter information registration means. By registering, a business manual having a standard configuration is automatically created and printed for each user system based on the parameter information and the document. In addition, the operation guidance screen is displayed separately from the input / output screen of the processing program so that the application program can be used without a manual, the program processing is advanced by the input operation from the operator, and the next input operation is performed according to the processing result. A technique for displaying the operation guidance for guiding the is described in JP-A-2-89116. The range provided by this operation guidance is limited to the operation of the business processing system and is insufficient for understanding the business specifications. For this reason, it is difficult to pass on the knowledge about the business processing system to the public offices that have many personnel rotations.

[0003]

The "business manual creation method" described in Japanese Patent Laid-Open No. 4-182856 of the above-mentioned prior art is useful for reducing the work of the system developer in charge of manual creation. Since the manual that is finally obtained is provided on paper, the user has to search for the page containing the item that he or she wants to know each time it is used, and it is by no means easy for the user to use.
It is not considered user-friendly.

From the side of using the business processing system, it is necessary to have not only the operation method but also business specifications, business knowledge and system construction know-how.
However, it is currently difficult to pass down business specifications, business knowledge, and system construction know-how in places where personnel changes occur frequently. Therefore, it is necessary for the manual of the business processing system to include business specifications, business knowledge, and system construction know-how.

Although the technique described in Japanese Patent Laid-Open No. 2-89116 achieves paperlessness in that the operation guidance of the input / output screen is displayed on the display, the content provided by the guidance is business processing. It is limited to the input / output operation of the system, which is insufficient to understand the business specifications, business knowledge, and system construction know-how.

The present invention has been made in consideration of the above problems, and provides business specifications, business knowledge, and system construction know-how as an online manual while reducing the work burden on the system developer for creating a business manual. The purpose is to realize a work manual creation support system. In addition, the business manual provided must be able to provide the information required by the user in carrying out business operations.

[0007]

[Means for Solving the Problems] In order to improve efficiency, reliability, and maintainability of system development, most of the series of procedures from system planning to system design, program design, and program development are standardized. It is general that materials created in design and program design are created in a fixed format and are collectively managed in a database. The present invention is a system developed according to such a standardized system development procedure, and is a business process outline diagram, an input information list, and an output information list created in a predetermined format when the business processing system is constructed. , A business specification storage unit that stores business specification information such as, a term dictionary storage unit that stores an explanation about the business processing system, a display having a multi-window display function, and a display cursor displayed on the display device are moved. Input / output device 1 provided with a cursor moving means and a selecting means for selecting display contents of the display, and an area selectable by the selecting means of the input device 1 for each format of business specification information and term dictionary (herein The selectable area means a “button” in the GUI,
Hereinafter referred to as a "button"), a parameter storage unit that stores a position where a parameter is added as a parameter, and business specification information and a term dictionary storage unit are searched according to a request from the input / output device 1 to retrieve corresponding information, The extracted information is generated as a guidance screen, a window is generated and displayed in the window of the input / output device 1, a button is added to the generated guidance screen in accordance with the contents of the parameter storage means, and the button added to the guidance screen is input / output as described above The guidance screen displayed when the button is selected by selecting the selection means of the device 1 is searched for the business specification information and the term dictionary and is displayed in another window of the input / output device 1 in the same manner as above. The guidance screen and means for acquiring the relationship between the button and the screen as link information of the button are described. It is characterized a storage unit, that includes a link information storage means for storing link information is a relationship between the button and the screen.

As a terminal of the business processing system, a display having a multi-window display function as with the input / output device 1, a cursor moving means for moving a display cursor displayed on the display device, and a selection for selecting display contents of the display. An input / output device 2 having a means, and a search means for searching the screen storage means and the link information storage means, wherein the search means selects a button added to the guidance screen by the selection means of the input / output device 2. Then, the link information of the selected button is retrieved from the link information storage means, the screen to be displayed according to the corresponding link information is retrieved from the screen storage means and output to the input / output device 2, and the retrieved link information is retrieved. It is characterized by outputting to a storage means.

[0009]

In the material created in the upstream process of system development according to the standardized system development procedure, the configuration of the business processing system and how the business is processed are described in detail. The present invention creates a guidance screen from the business specification information and term dictionary created in the upstream process of the system development, adds a button according to the contents of the parameter information storage means, and displays guidance when the button is selected. Create a screen from business specification information and term dictionary. Then, by displaying the guidance screen on the input / output device according to the request of the user of the business processing system, it is possible to realize a business manual that provides business specifications, business knowledge, and system construction know-how as an online manual. Also, when the business manual is used, the link information of the selected button is stored, so the transition of the displayed screen can be stored as an operation history, and the information required by the user can be grasped from the operation history. Becomes Therefore, by maintaining the screen storage means and the link information storage means based on the operation history, additional information necessary for the user can be provided, and by eliminating the extra screen transition, it is easy for the user to use. Online manuals can be provided.

By utilizing the information created in the initial stage of system development, the system developer's work involved in creating the business manual is to create a term dictionary and screen storage means / link for making the business manual easy to use. The maintenance work of the information storage means is sufficient, and the work load can be significantly reduced as compared with the conventional manual creation work.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT An embodiment of a business manual creation support system according to the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a system configuration diagram of a business manual creation support system. Reference numeral 101 denotes a business specification information storage unit that stores contents such as a schematic diagram of a business processing system created by a standardized system development procedure, an input information list, an output information list, a file list, and a form layout. There is. Reference numeral 102 is a term dictionary, which stores explanations provided by a business manual. 103
The button generation parameter storage means stores the position where a button is added for each business specification information and term dictionary format. 104 manual creation / update means is 10
The task specification information 1 and the term dictionary 102 are retrieved and retrieved, a guidance screen is generated and displayed on the input / output device 112 having a display having a multi-window display function and a mouse, and a button generation parameter storage 103 is stored. According to the information stored in the means, a button is added to the guidance screen, the screen with button display is stored in the parts storage means 105 as a part of the online operation manual, and the information displayed when the button is pressed is 101
Of the business specification information of 102 and the term dictionary of 102 are retrieved, displayed on the input / output device 112 to generate a guidance screen, the relationship between the button and the screen is acquired as the link information of the button, and stored in the link information storage means of 106. It has a function to memorize. Reference numeral 107 denotes a search means, which has a function of searching the component storage means 105 and the link information storage means 106 to retrieve relevant information and sending it to the screen control means 109. An operation history storage unit 108 stores the link information extracted by the search unit 107 as an operation history. A screen control unit 109 controls the screen of the business processing system 111 and the screen of the business manual. Reference numeral 110 denotes a terminal device having a function of displaying a terminal screen of the business processing system 111 by using a multi-window and simultaneously displaying a screen for operating a business manual, which also has a mouse.

FIG. 2 shows the business specification information storage means 10 of FIG.
1 shows the contents of the business specification information stored in No. 1. The present invention is premised on a system created by a standardized system development procedure. Therefore, the business specification information is created in a fixed format. In the present embodiment, the format other than the process outline diagram is created in a tabular format.

FIG. 2A is a schematic diagram of processing,
(B) is an example of business specification information created in a table format. Reference numeral 201 denotes a format NO, which identifies the format because the business specification information is created in a fixed format. Reference numeral 202 denotes a processing name in the business processing system. Reference numeral 203 denotes the type of business specification information (input information in FIG. 2A). Further, (C) is a conceptual diagram of the information stored in the business specification information storage means 101, and shows that different formats, processing names, etc. are also stored.

FIG. 3 shows the contents of the term dictionary 102. 301 is a format number, 302 is a term, and 303 is an explanation for the term.

FIG. 4 shows the button generation parameter storage means 1
The contents of 04, 401 is an information name, 402 is a target format number, 403 is a button candidate position indicating a candidate place for displaying a button, and 404 is a button name uniquely assigned to each button. .

FIG. 5 and FIG. 6 are flow charts for creating a business manual. In the figure, the process flow is connected.

FIG. 7 shows the structure of the link information storage means 106. Reference numeral 701 is a part number which is a unique number assigned to each screen displayed in the business manual, and 70
2 is a position displayed as a button, 703 is a button name, 704 is a term name that is the content written on the button, and 705 is an output that stores the part number displayed when the button is pressed. The part is NO.

The procedure for automatically generating a business manual will be described with reference to the business manual generation flow in FIGS. 5 and 6.
The automatic generation of the business manual starts when the system developer uses the input / output device 112 to specify the business processing manual to be created. The designation of the business process manual to be created is to designate any of several existing processes, as indicated by 202 in FIG. 2C. As a result, a manual is created for each process.
In this embodiment, it is assumed that “payroll calculation” is selected.
(Step 501) The manual creating / updating means 104 uses the process name specified in step 501 as a key, and the business specification information storing means 10
1 is retrieved, a process outline diagram of the corresponding process is taken out, generated as a guidance screen, and displayed on the input / output device 112. Since the guidance screen generated from the processing outline diagram is positioned as a part of the business manual, a unique number, part NO, is added (in this embodiment, "BUHIN1" is added). The process overview screen displayed on the input / output device is the same as that shown in FIG. Generate the screen of the process outline diagram first,
This is because it is easy to understand the system by making the first screen of the business manual a processing outline diagram. And
The system developer uses the input / output device 112 and the manual creating / updating means 104 to add a button to the screen of the displayed process outline diagram. FIG. 8 is an image in which buttons are attached to the screen of the process outline diagram. There are three buttons, “input information” at 801, “output information” at 802, and “file information” at 803. When buttoned, a unique button name is automatically added. (The added button name is "input information" = "BOTAN-A""outputinformation" = "BOTAN-B""fileinformation" = "BOT
AN-C ") (step 502) The system developer selects (picks) the buttoned portion with the mouse of the input / output device 112. (In this case, 801 “input information”, 8
It will be either "output information" of 02 or "file information" of 803, but since the processing procedure does not change regardless of which is selected, "input information" of 801 is assumed to be selected. ) Thereby, the part number added in step 501
"BUHIN1" and the position information of the buttoned part,
The button name "BOTAN-A" is the link information storage means 1
It is stored in the records 701, 702, and 703.
Further, "input information", which is the character of the button portion, is stored in the term name 704 of the link information storage means 106, and the business specification information storage means 101 and the term dictionary 102 are searched using the character as a key. It At this time, since the process name is designated as "payroll calculation" in step 501, "payroll calculation" is used as the first key,
The "input information" is searched as the second key. Then, the first key is the part indicated by 202 in FIG. 2 and the second key is the part indicated by 203 in FIG.
(Step 503) As a result of the search, the presence / absence of the corresponding information is determined. If the corresponding information exists, the process proceeds to step 505. If the corresponding information does not exist, the process proceeds to step 601. (Step 504) As a result of the search, since the corresponding information is the “input information” of the “payroll calculation” process shown in FIG. 2B, a guidance screen corresponding to FIG. 2B is newly generated. Since the guidance screen displayed on the input / output device 112 and generated as described above is positioned as a part of the business manual, the part number is added (the added part number is “BUHIN2”). Then, the newly added component NO is stored in the output component NO 705 of the link information storage means 106. 706 of FIG.
Position of. As a result, the information displayed when the "input information" button is pressed is registered as "BUHIN2" (step 505).

Since the format No. 201 of FIG. 2B is "B1", the section of the format No. (402 of FIG. 4) of the button generation parameter is searched by using "B1" as a key (step 506).

If the corresponding information exists in the button generation parameter format NO, the process proceeds to step 508. If the corresponding information does not exist, the process proceeds to step 602. (Step 507) In this embodiment, since the corresponding information exists, the button position of the corresponding format NO is converted into a button. The buttoned image is shown in FIG. The button position of the information in which the format NO of the button generation parameter is "B1" is 4 lines 2
Columns, 5 rows and 2 columns, ... (2nd to 4th records). As shown in FIG. 9, 4 rows and 2 columns, 5 rows and 2 columns, ... Are buttoned. (Step 508) Returning to step 503, the system developer selects one of the buttoned parts with the mouse of the input / output means 112, and the business specification information is made using the characters of the buttoned part as keys. 101 and the term dictionary 102 are searched (in this embodiment, it is assumed that “work report” corresponding to row 4, column 2 in FIG. 9 is selected). Since the relevant information exists in the term dictionary 102 as shown in FIG. 3, the information is newly generated as a guidance screen and displayed on the input / output device 112, and the part number (“BUHIN5”) is added. Then, the part number is stored in the output part number of the link information storage means as information to be displayed when the "work report" button is pressed (fifth record 707). Then, the button generation parameter is searched by using the format "Z1" of the term dictionary as a key, and the button is added to the corresponding button position (BOTAN10). An image of the part to which the button is added is shown in FIG. (Step 5
03-508) If the added button does not have the key character for the search,
Even if you select the button and search, the corresponding information does not exist. Therefore, in the determination of step 504, step 60
As a result, the process proceeds to 1 and "undefined" is written in the term name corresponding to BOTAN 10 and the output component number (record 707). (Step 601) Then, the component displayed on the input / output device 112 is stored in the component storage means, and the control moves to the upper screen. Here, the screen shown in FIG. 9 corresponds to the upper screen. (Step 60
2) Next, in FIG. 9, it is determined whether there is a button that is not linked. (Step 603) In the processing up to the above, "work report" in the position of row 4 and column 2
Since the linking has not been completed for the buttons other than, the processing for linking as described above is performed for the buttons in the 5th row and the 2nd column onward. Regarding the buttons shown in FIG.
When all linking is completed, it is determined whether or not there is a higher screen. (Step 604) The upper screen of FIG. 9 is the process outline diagram of FIG. 8. Since the process outline diagram includes buttons such as “output information” and “file information” that are not linked, either button is displayed. When the system developer selects, the component generation processing and the linking processing as described above are performed. When the linking of the three buttons on the screen of the process outline diagram is completed, the screen of the process outline diagram is stored in the component storage means and the process ends. (Step 605) FIG. 7 shows the contents of the link information storage means at the time when the automatic generation of the business manual is completed. It is possible to use the business manual in this state, but there are some undefined buttons. If you select an undefined button, nothing is displayed, so it is easy for the user to use this link information. It is desirable to perform maintenance on the storage means 106 from the input / output device 112. The result of the maintenance is shown in FIG. 11, in which an undefined portion has been input, and an extra button has been deleted. This maintenance state is called a standard manual.

Next, the case of using the created business manual will be described.

The user operates the business processing system 111 using the terminal device 110, but if there is any unclear point regarding the system and business, the screen control means 1
A command for calling a business manual is sent to 09. The command is transmitted to the search means 107 and is stored in the output component NO of the corresponding record of the link information storage means 106 in accordance with the information operated by the user (information on which position on which screen the button is pressed). The guidance screen for the part number is retrieved from the part storage means 105 and sent to the take-out screen control means. Further, the record of the corresponding link information storage means is taken out and stored in the operation history storage means 108 as the operation history.

In this way, by displaying the guidance screen created from the business specification information in accordance with the request from the user, it is possible to realize an online business manual that provides business specifications, business knowledge, and system construction know-how.

FIG. 1 shows the operation history of a user.
2 and BUHIN1 → BUHIN2 → BUHIN5
The screen transition is → BUHIN2 → BUHIN1. Further, FIG. 13 shows the operation history of FIG. 12 in a screen image, and FIG. 13 shows the history by part number and button name. When the operation history is acquired for each user, the information that the user repeatedly uses can be grasped. For example, BUHIN1 → BUHIN2 →
When a plurality of BUHIN5 histories remain, it is understood that the information required by the user is BUHIN5, not BUHIN2 information. Therefore, using the manual creating / updating means from the input / output device 112, link information for each user is created in the link information storage means separately from the standard manual, and BUHI is set as shown in FIG.
By modifying the link information so that N1 → BUHIN5, an easy-to-use business manual can be provided for each user. In this way, the standard manual is used at first, and by using the acquired operation history, it is possible to gradually modify the link information of the individual to change to a more user-friendly manual. be able to.

Further, not only the contents of the link information storage means but also the components stored in the component storage means and the button generation parameters can be corrected. By modifying the parts, the screen provided in the business manual can be enhanced. If the button generation parameter is modified to increase the number of button positions, the generated manual will have buttons added to many parts, and at the same time will provide a large amount of information.

[0027]

According to the business manual creation support system of the present invention, a guidance screen is created from the business specification information and the term dictionary created in the upstream process of system development,
A button is added according to the contents of the parameter information storage means, and a guidance screen to be displayed when the button is selected is created from the work specification information and the term dictionary. Then, by displaying the guidance screen on the input / output device according to the request of the user of the business processing system, the business specification,
A business manual that can provide business knowledge and system construction know-how as an online manual can be realized.

Further, the work of the system developer for creating the business manual is about creating the term dictionary, and the work amount can be greatly reduced as compared with the conventional method. further,
Since the screen transition of the used business manual can be acquired as an operation history, the information required by the user can be grasped and the information required by the user can be included by sequentially maintaining and adding the manual. Not only that, if link information is created for each user, it is possible to provide an easy-to-use business manual for each user.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing an overall view of a business manual creation support system.

FIG. 2 is information stored in a business specification information storage unit.

FIG. 3 is a data configuration diagram showing the contents of a term dictionary.

FIG. 4 is a data configuration diagram showing the contents of a button generation parameter.

[Fig. 5] Business manual creation processing flow.

FIG. 6 is a business manual creation processing flow.

FIG. 7 is a data configuration diagram of link information storage means.

FIG. 8 is an image of parts.

FIG. 9 is an image of parts.

FIG. 10 is an image of parts.

FIG. 11 is a data configuration diagram showing the contents of operation history storage means.

FIG. 12 is a data configuration diagram showing the contents of operation history storage means.

FIG. 13 is an operation history based on a part image.

FIG. 14 is an operation history based on part numbers and button names.

FIG. 15 is a data configuration diagram of link information storage means.

[Explanation of symbols]

101 ... Business specification information storage means, 102 ... Term dictionary, 103 ... Button generation parameter storage means, 104 ...
Manual creating / updating means, 105 ... Parts storing means,
106 ... Link information storage means, 107 ... Search means, 108 ... Operation history storage means, 109 ... Screen control means, 110 ... Terminal device, 1
11 ... Business processing system, 112 ... Input / output device.

Claims (2)

[Claims] 1. In a system developed in accordance with a standardized system development procedure, a storage means for storing business specification information created at the time of constructing a business processing system and a description provided by a business manual are used as terms. Input / output device having storage means for storing as dictionary, display having multi-window display function, cursor moving means for moving display cursor displayed on display device, and selecting means for selecting display contents of the display, and business A storage unit that stores, as parameter information, a position where an area selectable by the selection unit of the input / output device is added for each format of the specification information and the term dictionary, and retrieves relevant information by searching the business specification information and the term dictionary. , The guidance screen 1 is generated and displayed on the input / output device, and is generated according to the above parameter information. An area selectable by the selecting means is added to the guidance screen 1, and the information displayed when the area added to the guidance screen 1 is selected is retrieved by searching the business specification information and the term dictionary to generate the guidance screen 2. Displayed on the input / output device to obtain link information between the area added to the guidance screen 1 and the guidance screen 2, storage means for storing the generated guidance screen, and link information storage means for storing the link information. A business manual creation support system characterized by being equipped with. 2. An input / output device comprising a display having a multi-window display function as a terminal of a business processing system, cursor moving means for moving a display cursor displayed on the display device, and selecting means for selecting display contents of the display. And a search means for searching the screen storage means and the link information storage means. The search means selects when a selectable area added to the guidance screen is selected by the selection means of the input / output device. The link information of the selected area is retrieved from the link information storage means, the screen to be displayed according to the corresponding link information is retrieved from the screen storage means and output to the input / output device, and the retrieved link information is output to the storage means. It is characterized by doing.