JPH07131537A - Confirmation method of exchange service - Google Patents

Abstract

(57) [Summary] [Object] An object of the present invention is to provide means for confirming a destination when a service provided by an exchange is used. [Structure] When camp-on, redial, or speed dial is used from the originator telephone 11, the service content or the recipient is notified to the originator by voice from the Toki to confirm whether or not to connect. [Effect] According to the present invention, it is possible to prevent erroneous calling when the service of the exchange is used.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service of an exchange when a telephone is used, and more particularly to a service for providing error prevention measures for conventional services such as camp-on / redial / speed dial.

[0002]

2. Description of the Related Art Camp-on, redial, and speed dial are provided for exchange services. The camp-on service calls the caller's telephone when the callee ends the call by sending a request to the exchange to use the service when the callee is busy, and after the caller goes off-hook. Call the destination. For redial / speed dialing, when the caller requests the exchange to use the service, the call is automatically sent to the previously called destination or a preset destination.

The above-mentioned service is such that the exchange directly sends a call to the other party who is registered by the method shown in Japanese Patent No. 92-141318 in response to the service request from the caller.

[0004]

The conventional method has the following problems.

In the camp-on service, the service is executed when the user is absent after the camp-on is set, and if a third party responds by thinking that the call is an incoming call, unrelated persons will talk to each other.

In redial / speed dialing, whether or not the user actually calls the number he / she wants to call is known only when the other party receives the call, and there is no means to know the callee in advance, and the call is made last time. If a third party later makes a call or if the third party changes the speed dial settings, a wrong call will be made.

It is an object of the present invention to provide means for preventing mistakes in using the above service.

[0008]

According to the present invention, when the service of an exchange is used, the exchange prompts the caller to confirm before calling the other party, thereby preventing mistakes in the service content or the destination. Is provided.

[0009]

[Function] Since the exchange prompts the service user to confirm before the call is received, it is possible to eliminate the service provision to other users and the wrong phone call.

[0010]

EXAMPLES Examples of the present invention will be described below.

FIG. 1 is a block diagram showing a system configuration for implementing the present invention. 2 and 3 are flowcharts showing the processing procedure of the present invention. FIG. 4 and FIG. 5 are sequence diagrams showing the operating procedure when carrying out the present invention.

In FIG. 1, reference numeral 10 designates an exchange, on which telephones 11 and 12 and a talkie 13 for generating a voice for guidance are mounted. The exchange 10 is controlled by the control device 14 and records control information in the data device 15.

A camp-on service confirmation procedure according to the present invention will be described below with reference to FIGS. First, the caller sets the camp-on service from the caller telephone 11 by pressing a special signal, for example, special number 4 or 5 (1).
00) (112). Upon receiving the service request, the exchange 10 monitors the destination by periodically searching the state table of the destination line (114). If the destination telephone 12 ends the call (101) (115), the exchange calls the source telephone 11 (118) and the originator's response (119).
Wait for (102). When the exchange 10 receives the response, the exchange 10 transmits to the Toki 13 that "this call is the sender of the camp-on service" and the telephone number of the callee.
3 converts these into voice, and notifies the calling telephone 11 from the voice 13 by voice, for example, "I will make a camp-on call to the XXX number. Hook if you like" (103) (120). . The sender who received the notification is
It is selected whether or not the call is requested to the callee (104).
If the call is requested (121), the exchange performs the connection process (122) (106). In addition, when a person other than the person who has set up the camp-on service responds, for example, when the call request is denied by disconnecting as it is (12
In 4), after a certain period of time has passed without performing connection processing (105), the camp-on setting state is set again (126).

According to this embodiment, the call from the sender (11
If a person other than the camp-on service setter responds at the time of 8), it can be confirmed by the caller's notification. Therefore, if the call request is denied at this time, the callee is not connected and the camp-on setting is left. You can end it as it is. Further, when the service setting person responds, the call can be made to the callee by directly issuing the call request. Furthermore, it is possible to confirm whether the destination set when using the camp-on service is correct.

Next, the procedure for confirming the destination of redial / speed dialing will be described with reference to FIGS. The calling party makes a redial / speed dial service from the calling party telephone 11
At the B signal, for example, by pressing the special numbers 4 and 6 to make a request (107) (127), the exchange 10 sends the data device 15
The destination telephone number set in is transmitted to the talkie 13, and the talkie 13 converts this into voice, and the originator telephone 1
Toki 1 gives a voice notification to 1 such as "I will make a call to XXX. If you don't mind, please hook" (108) (131). The sender that has received the notification confirms whether the destination telephone number is correct (109), and if it is correct, issues a call request (132), and the exchange 10 that has received the request performs connection (133) (111). If it is wrong, the call is denied and the call is denied (13
5) The process ends as it is (110).

According to this embodiment, the caller can confirm whether or not the callee telephone number for which the redial / speed dialing has been set is correct before each call is made, and the error can be prevented.

[0017]

According to the present invention, it is possible to reliably perform the camp-on, redial, and speed dialing services of the exchange without making a mistake.

[Brief description of drawings]

FIG. 1 is a block diagram of a system constituting the present invention.

FIG. 2 is a flowchart showing a confirmation procedure of a camp-on service.

FIG. 3 is a flowchart showing a procedure for confirming a redial / speed dial service.

FIG. 4 is a processing execution sequence of a camp-on service confirmation procedure.

FIG. 5 is a processing execution sequence of a confirmation procedure of a redial / speed dial service.

[Explanation of symbols]

10 ... Exchanger, 11 ... Originating telephone, 12 ... Receiving telephone, 13 ... Toki, 14 ... Control device, 15 ... Data device, 16 ... Data device data table Destination column, 17 ... Data device data table Originator Column, 18 ... Data table in data device Last time dial column.

Claims (3)

[Claims] [Claim 1] When the caller makes a call, the callee is busy, and the caller inputs a special number to the exchange after hooking, when the callee goes on-hook, the caller is first called and the call is answered. In a service that calls the destination (hereinafter called "camp-on"), when the caller answers, it is inquired by voice or guidance sound whether it can connect to the callee, and the caller can confirm the service content or the callee service. . 2. The caller inputs a special number to the exchange,
An exchange that allows the caller to check the service content or callee destination by inquiring by voice or guidance sound whether or not to connect to the callee before making a call in the service that calls the caller again last time (hereinafter, redial). Service confirmation method. 3. In a service (hereinafter, abbreviated dial) in which a caller inputs a special number and a call code to an exchange to call a call destination registered in the call code, the call destination can be connected to the call destination. A confirmation method for exchange services that allows the sender to check the service content or destination by inquiring by voice or guidance sound.