JPH06149623A - Operation management system for information processor - Google Patents

Abstract

PURPOSE:To provide an operation management system for an information processor for determining and executing the contents of processing by information sampled in order to control its own operation management status. CONSTITUTION:The information processor 50 is provided with an information preparing part 11 for preparing an information sampling method, an information control part 12 for acquiring/transmitting information, a sampling condition file 13 for storing the information sampling method, a processing condition file 23 for storing processing judging conditions and processing contents for operation management, and a processing execution part 30 for receiving an instruction from an internal operation control part 20 consisting of a processing judging part 21 for receiving information from an information sampling control part 10 and referring to the file 23 to judge processing and a processing part 22 for receiving a judged result from the judging part 21 and instructing the succeeding processing contents and executing processing. A terminal 70 is provided with an external operation control part 60 consisting of an analytical part 62 for analyzing information and an output control part 63 for outputting processing contents and the control part 60 is connected to a knowledge base file 64 for storing a monitoring method and a human's experience rule and an external output device 65 for displaying the processing contents.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus operation management system, and more particularly to an information processing apparatus that collects information for controlling its own operation management state, determines the content of processing from the content of the information, and executes the information. Operation management system.

[0002]

2. Description of the Related Art As an example of an operation management system for an information processing apparatus, considering an operation management method for operating a computer, first, it is necessary to always grasp the state of the corresponding computer. Specifically, it is to monitor the usage status of resources such as hardware / software. When an inconvenient situation occurs,
Appropriate action must be directed and implemented. Therefore, as a conventional computer operation management system, an operation management system is used in which all the operation management operations are not processed by the computer but an operator intervenes to process them. Recent SE in this situation
Business and operation business is becoming more and more complicated and requires higher technical strength and efficiency as the scale of computers grows rapidly (the number of networks, nodes, management hosts, management components, etc.). .

[0003]

The above-described conventional operation management system for the information processing apparatus uses an operation management system in which all the operation management operations are not processed by a computer but an operator intervenes to process them. ,in this case,
If the operator is not experienced, it is difficult to make appropriate decisions and it is difficult to secure reliability. Especially for computers used for business operations, operator intervention is required to retrain the operator each time a change in the operating system occurs due to changes such as a version upgrade of the business system, and unavoidable rotation. As a result, there are various management problems such as deterioration of service and security problems.

An object of the present invention is to collect information for controlling the own operation management state by using operation rules and empirical rules (know-how) of operators as a processing condition file and a knowledge base file, and extract the information from the contents of the information. An object of the present invention is to provide an operation management system of an information processing apparatus capable of discriminating the contents of processing and executing the processing.

[0005]

An operation management system for an information processing apparatus according to the present invention discriminates an information collecting function for collecting information for controlling its own operation management state and information collected by this information collecting function. In this configuration, the information processing apparatus has an operation management control function for controlling the operation management state of the self based on the determination result.

In the operation management system of the information processing apparatus of the present invention, the information collecting function newly creates an information collecting method when the information for the operation management of the information processing apparatus cannot be collected by the existing information collecting method. An information collection control unit including a creation unit and an information control unit that acquires and transmits the information, and a collection condition file that stores the information collection method created by the information creation unit as an existing information collection method. The management control function receives the information from the information collection control unit and the processing condition file that stores the processing determination condition and the processing content regarding the operation management of the information processing apparatus, and refers to the processing condition file to perform the processing. An internal operation control unit including a processing determination unit for determining and a processing unit for receiving the determination result of the processing determination unit and instructing the subsequent processing contents, and the internal operation control unit. It may be composed of a processing execution unit for executing a process receives an instruction control unit.

According to the operation management system of the information processing apparatus of the present invention, in the information processing apparatus, the information collection control unit that collects the execution result of the process of the execution processing unit as the information is the current collection condition file based on the execution result of the process. To output the latest information and receive the processing contents for operation management when it is judged that an appropriate information collection method cannot be created from the information already stored in the processing condition file and the own operation management cannot be controlled. An input control unit that is connected to a terminal and that receives information sent from the information processing apparatus; an analysis unit that analyzes the received information and indicates the content of processing; and a processing that the analysis unit instructs. A knowledge base file that includes an external operation control unit including an output control unit that outputs contents to the information processing apparatus, and a monitoring method that assists the analysis operation of the analysis unit and a human experience rule. It may be connected to an external output device to display the contents of the process of outputting of Le and the output control unit.

[0008]

Embodiments of the present invention will now be described with reference to the drawings.

FIG. 1 is a diagram showing the basic concept of the present invention.

The operation management system of the information processing apparatus of the present invention discriminates the information collection function 2 for collecting the information 1 for controlling its own operation management state and the content of the information collected by the information collection function 2, Information processing device 5 based on this determination result
The information processing device 50 has an operation management control function 3 for controlling the operation management state of 0. The result of the execution processing of the operation management control function 3 is collected by the information collecting function 2 as new information.

FIG. 2 is a block diagram of an embodiment of the present invention.

The information processing device 50 is connected to a terminal 70 capable of inputting information for controlling the operation management state from the outside, in addition to the operation management control function provided inside itself. As an operation management system, the information processing apparatus 50 creates a new information collecting method when the information for the operation management of the information processing apparatus 50 cannot be collected by the existing information collecting method, and an information acquisition unit 11 The operation management control function is composed of an information collection control unit 10 including an information control unit 12 that performs transmission, and a collection condition file 13 that stores the information collection method created by the information creation unit 11 as an existing information collection method. A processing condition file 23 that stores processing determination conditions and processing contents for operation management of the information processing device 50, and a processing determination unit that receives information from the information collection control unit 10 and refers to the processing condition file 23 to determine processing. 21 and a processing unit 22 which receives the determination result of the processing determination unit 21 and instructs the subsequent processing contents, and an internal operation control unit 20. And a processing execution unit 30 for executing an instruction receiving processing parts 20, the terminal 70, an input control unit 61 for receiving information delivered by the information processing apparatus 50,
Analysis unit 62 that analyzes the received information and indicates the content of the process
And the content of the processing instructed by the analysis unit 62
An external operation control unit 60 including an output control unit 63 for outputting to 0, a knowledge base file 64 for storing a monitoring method and a human experience rule for assisting the analysis operation of the analysis unit 62, and a process for output by the output control unit 63. It is connected to an external output device 65 for displaying the contents of.

Here, the collection condition file 13, the processing condition file 23, and the knowledge base file 64 can be realized by, for example, a semiconductor memory, a magnetic disk, a floppy disk or the like. If the output device 65 is an image output device,
For example, it can be realized by a large screen or an electronic board, and if it is an audio output device, it can be realized by, for example, a speaker system.
If it is a dialing device that can be realized with an M receiver,
For example, it can be realized by an automatic dialing device, and if it is a facsimile output device, it can be realized by a facsimile transceiver.

Since the terminal 70 does not have to be installed on the same site or building as the information processing apparatus 50 and can be connected to a plurality of information processing apparatuses 50, a plurality of pieces of information distributed over a wide range can be obtained. The processing device 50 can be remotely monitored and operated.

Next, the operation will be described.

FIG. 3 is a flow chart of the operation of the information collection control section.

When the operation is started, first, the information creating section 11
Then, in step (hereinafter referred to as “S”) 1, the information collection method / destination is input from the collection condition file 13, and in S2, it is determined whether it is necessary to newly create the information collection method. Requires a new creation process, it instructs the new information creating means 151 to create new information. Next, the information control unit 12 instructs the information acquisition unit 152 to acquire the existing information and the new information, determines whether the information acquired in S3 can be processed in the information processing device 50, and if the information can be processed. For example, the information is distributed to the internal information transmitting means 153 as the transmission destination. If the information cannot be processed internally, it is determined in S4 whether the information can be processed in the terminal 70. The information is distributed as the means 154, and when there is no one to be distributed, the processing is ended.

When the instruction is transmitted to the new information creating means 151, for example, when the internal operation control unit 20 or the external operation control unit 60 cannot deal with the existing information alone, the message EXIT routine of the information processing apparatus 50 is used. To create new information. As a result, as long as a message including necessary information can be output, the information processing device 50 can be operated.

The information acquisition means 152 is an information processing device 50.
Obtain the necessary information from the message that occurs in. The internal information transmitting means 153 transmits necessary information to the internal operation control unit 2
Transmit to 0. The external information transmitting unit 154 transmits necessary information to the external operation control unit 60. Normally, when simple and quick measures are required for information and when it is not difficult to determine the measures, the information is distributed to the internal operation control unit 20,
Information that requires past empirical rules, etc. for information processing,
Alternatively, the information that needs to be output to the external output device 65 is distributed to the external operation control unit 60.

In this way, the internal operation control unit 20 and the external operation control unit 60 are operated by the process execution unit 30 as needed.
By repeating the instruction for, and collecting and judging the result of the processing for this instruction as information,
It becomes possible to execute operations such as disaster recovery by itself.

FIG. 4 is a flow chart of the operation of the internal operation control unit.

When the operation is started, first, the process discriminating unit 21
Then, the determination condition stored in the processing condition file 23 is input for the information transmitted in S11. Then S1
The determination is made in 2 based on the determination condition, the action based on the determination result is input in S13, the necessity of the network activation operation is determined in S14, and if necessary, the network activation means 251 in the processing unit 21. To perform processing. If it is not necessary, it is determined in S15 whether or not the non-regular batch job is accepted and the action of the operation associated therewith is necessary. If necessary, the job closing processing means 252 in the processing unit 21 is caused to perform the processing. If it is not necessary, the necessity / non-necessity of the regular batch job scheduling control and the accompanying operation is determined in S16, and if necessary, the job scheduling means 253 in the processing unit 21 is caused to perform the processing. If it is unnecessary, it is determined in S17 whether or not an operation such as start / stop of the online job is necessary, and if necessary, the online control means 254 in the processing unit 21 is caused to perform the processing.
If it is not necessary, it is determined in S18 whether or not an operation such as stop / load control of the computer system is necessary, and if necessary, the system control means 255 in the processing unit 21 is caused to perform processing. If unnecessary or if the processing in the processing unit 21 is completed, it is determined in S19 whether or not command processing to the computer is necessary as another operation operation, and if necessary, the command input means 256 in the processing unit 21 is processed. Let If it is unnecessary, it is determined in S20 whether or not warning processing such as warning message output and warning alarm output to the operator is necessary, and if necessary, warning means 2 in the processing unit 21.
The action instruction is transmitted to 57.

When the network activating means 251 is caused to perform processing, for example, when a line interruption failure occurs in the information processing device 50 and line activation becomes necessary, after failure information is logged, a warning alarm message is output. Warning means 2
57, and returns to the original to instruct the command input means 256 to input the activation command. As a result, the operator can be automatically operated without being worried about overlooking a line failure or from entering the activation command.

When the job close processing means 252 is caused to perform processing, for example, when the user of the information processing apparatus 50 submits a non-regular batch job and uses a magnetic tape (hereinafter referred to as MT), MT The warning means 257 is instructed to output the information in the form of a list or a message.
The warning unit 257 also outputs the destination of the output form / MT as necessary. As a result, the operator can obtain MT information and the like accurately and timely in advance, and work efficiency can be improved. In addition, by combining with a library type cassette magnetic tape, the job can be automatically started, and the operation can be greatly automated.

When the job scheduling means 253 is caused to perform processing, for example, when the job group is networked and the next job needs to be started from the job end information and the data file creation completion information, the start request is issued to the command input means. 256, and if necessary, a warning alarm message output to the warning means 257. This enables automatic control such as job start / hold,
Reliability is improved because the operator's operation becomes unnecessary.

When the online control means 254 is caused to perform processing, for example, when an operation such as start / stop of an online job is required based on the date and time and the end information of the maintenance job, the command input means 256 issues a request for start / stop.
The warning means 257 is instructed to output a warning alarm message as required. As a result, it is possible to prevent mistakes such as forgetting to start / stop the online job by the operator, which enables automatic operation.

When the system control means 255 is caused to perform processing, for example, when it is necessary to change the priority or the number of executions (multiplicity) of the execution jobs of the information processing device 50, the change request is issued by the command input means 256. The warning means 257 is instructed to output a warning alarm message as required. As a result, the operator's operation becomes unnecessary, and the reliability is improved.

When the command input means 256 is caused to perform processing, for example, when an arbitrary message is generated and it is necessary to input a command, the necessary command is automatically input. This eliminates the need for operator intervention, which enables labor saving and automatic operation of machine operation.

When the warning means 257 is caused to perform processing, for example, when abnormality information (hardware / software failure, etc.) occurs in the information processing apparatus 50, blinking output of a warning alarm message or list output of abnormality information is performed. Etc. automatically. As a result, the operator does not need to monitor the abnormality information, and the work efficiency can be improved.

FIG. 5 is a flow chart of the operation of the analysis unit in the external operation control unit.

A method of obtaining information on the state (normal, abnormal, load, etc.) of the information processing device 50 is roughly classified into a passive system and an active system. The passive method is a method in which the input control unit 61 obtains information indicating some state (discontinuous event) from the information processing apparatus 50, and the active method knows the state (continuous event) of the information processing apparatus 50. For this purpose, the output control unit 6
3 is a method of requesting the information processing device 50 to investigate the state and obtaining the information of the result in the input control unit 61.

When the operation is started, first, the knowledge base file 6 is added to the information transmitted to the analysis unit 62 in S21.
Input the analysis method stored in 4. Continued S22
In step S23, refer to the data of empirical rules (know-how) such as actions (operation operations) that occur from the analysis results in.
Information is analyzed in step S24, an action based on the analysis result is input in step S24, and it is necessary to manage (accumulate, compare, display, etc.) resources (CPU, memory, channel, MT, etc.) of the information processing device 50 in step S25. Is determined, and the resource monitoring means 651 is caused to perform processing if necessary. S if not required
26, management of online response of the information processing device 50 and turnaround time of the job (accumulation, comparison,
Whether or not (display etc.) is necessary is determined, and if necessary, the response monitoring means 652 is caused to perform processing. If it is unnecessary, it is determined in S27 whether or not the management (storage, comparison, display, etc.) of job operation processing (mounting of magnetic tape, paper, etc.) is necessary, and if necessary, the business operation monitoring means 653 performs processing. . If it is unnecessary, it is determined in S28 whether or not the monitoring process for other exceptions is necessary, and if necessary, the exception monitoring means 654 is caused to perform the process. If it is not necessary, it is determined in S29 whether or not the recovery process for returning the recovery information to the information processing device 50 is necessary, and if necessary, the recovery means 655 is caused to perform the process. If it is not necessary, it is determined in S30 whether output processing to the external output device 90 is necessary, and if necessary, the external output means 656 is made to perform the processing. If it is unnecessary, it is determined in S31 whether or not it is necessary to search the past information, and if necessary, the search means 657 is caused to perform processing.

When the resource monitoring means 651 is caused to perform processing, for example, when it is necessary to grasp the usage status of the CPU, memory, channel, MT, etc. of the information processing device 50,
The number of times of use, the amount of use, the rate of use, etc. are accumulated and compared, and the output of warnings, cautions, etc. is instructed to the external output means 656 and output to the external output device 90. Further, the recovery unit 655 is instructed to take an action to the information processing device 50, if necessary. This allows you to grasp sudden changes in resources in a timely manner,
This can be avoided, and the efficiency of computer resources can be improved.

When the response monitoring means 652 is made to perform processing, for example, when it is necessary to grasp the status of the online response of the information processing apparatus 50 and the turnaround time of the job, the response time, turnaround time, etc. are stored. The external output means 656 is instructed to perform output of warnings, cautions, etc., and output to the external output device 90. Further, the recovery unit 655 is instructed to take an action to the information processing device 50, if necessary. As a result, it is possible to understand the response deterioration situation in advance and avoid the problem in a timely manner, and improve the serviceability to the user.

When the business operation monitoring means 653 is caused to perform processing, for example, when MT is mounted on the MT device or when the paper of the printer is replaced, the operator or S
The output of the operation message to E etc. is performed by the external output means 65.
6 and outputs to the external output device 65. This eliminates the need for the operator to monitor the operation message, thus improving work efficiency.

When the exception monitoring means 654 is caused to perform processing, for example, when an exceptional item such as a failure occurs in the information processing device 50, the recovery means 655 is instructed as to the recovery method, and the operator, SE or the like has a failure. The output of the situation and the like is instructed to the external output means 656 and output to the external output device 65. As a result, the operator is freed from the monitoring of obstacles, etc., and labor saving and reliability improvement are achieved.

When the recovery means 655 is caused to perform processing, for example, when an exception such as a failure occurs in the information processing device 50 and recovery is to be performed, the output control unit 63 uses the most suitable processing (command) from past experience. Is output to the information processing device 50. Further, the failure / recovery status is output to the external output device by the external output means 656 as required.

When abnormal information is further received after the processing (command) is output to the information processing device 50, the method based on the highest probability order or the method based on the newest time rule of thumb is selected according to the empirical rule, and the normal condition is selected. The process (command) transmission is repeated until the information is received. When an exception, such as a failure, which is not stored in the knowledge base file 64, occurs, or when the stored empirical rule cannot be resolved, information on a new coping method is stored in the knowledge base file 64 as an empirical rule. . After the storage, the same information due to the same failure is automatically monitored and restored.

This makes it possible to prevent the same mistake from being repeated and improve the reliability.

When the external output means 656 is made to perform processing, for example, when it is necessary to inform the operator, SE, and operation manager of accurate information at the same time in a timely manner, an image output device, an audio output device, and a wireless device. It transmits necessary information to devices, dialing devices, facsimile output devices, etc. As a result, it is possible to prevent information confusion and contact mistakes, to eliminate the need for monitoring, to eliminate the need to specify a work place, and to make an emergency contact by a radio calling device.

When the search means 657 is made to perform processing, for example, when a history is required for reporting a past failure, the knowledge base file 64 is searched, displayed, and output as a list. This makes it possible to easily and accurately report trouble reports, operation reports, etc., and improve work efficiency.

[0042]

As described above, according to the present invention, the information collecting method is held in the collecting condition file, and the experience rule (know-how) of the operator and the work know-how are held in the processing condition file / knowledge base file. The internal operation control unit and the external operation control unit can be used to collect the generated information (created if necessary) and automate the operation. Operator rotation and operator system upgrades can be performed. This has the effect of eliminating the need for re-education. In addition, since it is possible to monitor and operate multiple computers distributed over a wide range by remote control, efficient operation can be performed and service degradation can be prevented, and security is eliminated by eliminating human intervention. There is an effect that can be strengthened. Furthermore, since it is possible to prevent information from being overlooked, confused, and contact mistakes, it is possible to improve reliability and serviceability to users of the host computer.

[Brief description of drawings]

FIG. 1 is a diagram showing a basic concept of the present invention.

FIG. 2 is a block diagram of an embodiment of the present invention.

FIG. 3 is a flowchart of the operation of an information collection control unit.

FIG. 4 is a flowchart of the operation of an internal operation control unit.

FIG. 5 is a flowchart of the operation of the analysis unit in the external operation control unit.

[Explanation of symbols]

 1 Information 2 Information Collection Function 3 Operation Management Control Function 4 10 Information Collection Control Section 11 Information Collection Section 12 Information Control Section 13 Collection Condition File 20 Internal Operation Control Section 21 Processing Discrimination Section 22 Processing Section 23 Processing Condition File 30 Processing Execution Section 50 Information processing device 60 External operation control unit 61 Input control unit 62 Analysis unit 63 Output control unit 64 Knowledge base file 65 External output device 70 Terminal 151 New information creation means 152 Information acquisition means 153 Internal information transmission means 154 External information transmission means 251 Network Activation means 252 Job close processing means 253 Job scheduling means 254 Online control means 255 System control means 256 Command input means 257 Warning means 651 Release monitoring means 652 Response monitoring means 653 Business operation monitoring means 654 Exception monitoring means 655 Restoration means 656 External output means 657 Search means

Claims (3)

[Claims] 1. An information collection function for collecting information for controlling its own operation management state, and an operation for determining the information collected by this information collection function and controlling the own operation management state based on the determination result. An operation management system for an information processing device, characterized by comprising a management control function in the information processing device. 2. An information creating unit for creating a new information collecting method when the information collecting function cannot collect information for operation management of an information processing apparatus by an existing information collecting method, and acquiring and transmitting the information. An information collection control unit including an information control unit that performs the operation, and a collection condition file that stores the information collection method created by the information creation unit as an existing information collection method. A processing condition file storing processing determination conditions and processing contents for operation management, a processing determination unit that receives the information from the information collection control unit and refers to the processing condition file to determine the processing, and this processing determination unit The internal operation control unit including a processing unit that receives a determination result of the internal operation control unit, and a processing execution unit that receives the instruction of the internal operation control unit and executes the process. The operation management system for an information processing apparatus according to claim 1, comprising: 3. The information processing apparatus, wherein an information collection control unit that collects the execution result of the process of the execution processing unit as information is based on the current collection condition file and the stored information of the processing condition file based on the execution result of the process. Then, when it is determined that it is not possible to create an appropriate information collection method and control its own operation management, it outputs the latest information and connects to a terminal for receiving the processing content for operation management. An input control unit for receiving information sent by the information processing device, an analysis unit for analyzing the received information and instructing the content of the process, and an output for outputting the content of the process instructed by the analysis unit to the information processing device. A monitoring method for assisting the analysis operation of the analysis section and a knowledge base file for storing human experience rules and the processing output by the output control section, which includes an external operation control section including a control section. The operation management system for an information processing apparatus according to claim 1, wherein the operation management system is connected to an external output device that displays the contents of the above.