JPH04361462A - Communication service control system - Google Patents

Abstract

PURPOSE:To surely receive communication information under various environment of the user with respect to the communication service control system offering various communication services by computer control. CONSTITUTION:An exchange network 1 detects an attribute of communication information from communication request information of a user 3 and informs a computer 2. The computer 2 references a data 4 or the like relating to the user environment to analyze the attribute of communication information and executes the transfer service of communication information in response to the result of analysis. For example, when the communication information is a data, it is automatically transferred to a data terminal equipment 3-8 possessed by an incoming call user. When the transfer speed is different, the conversion service of the speed able to be received by the terminal equipment possessed by the user is automatically implemented.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication service control system for providing various communication services under the control of a computer connected to a switching network. In recent years, with the digitalization of networks through the introduction of ISDN (Integrated Services Digital Network), not only voice but also various other media have come to be communicated using various transfer speeds and protocols, and information Instead of a communication service that simply transfers information, it will be required to provide communication services that match the attributes of that information.

A conventional communication system, for example, is shown in FIG.
As shown in FIG. 2, a computer 32 is connected to the exchange 31, and the exchange 31 is connected to various terminal devices such as an analog telephone 33-1, a digital telephone 33-2, a fax terminal 33-3, a mail device 33-4, Graphic terminal device 33-5, terminal device 33-6 which is a combination of digital telephone and data terminal, ISDN terminal device 33-7
, a data terminal device 33-8, etc., and various communication services are provided under the control of the computer 32. Further, in ISDN, it is possible to connect multiple types of terminal devices, such as a digital telephone and a fax terminal device, to one line.

FIG. 14 is a block diagram of main parts of a conventional example.
This shows a configuration in which a computer 32 is connected to a communication system 30 including an exchange 31 shown in FIG. A media conversion service unit 35 performs a speed conversion service to perform communication between terminal devices with different transmission speeds, a speed conversion service unit 36 performs a speed conversion service to perform communication between terminal devices with different transmission speeds, and a protocol conversion service to perform communication between terminal devices with different protocols. It includes a protocol conversion service section 37 and the like that perform services. In order to receive the services of each part, the terminal device registers the service type and the like in the communication system 30 or computer 32 before starting communication.

Therefore, in the conventional example, control was performed according to the flowchart shown in FIG. That is, it is determined whether or not it is an incoming call request (a), and the determination result (b) is that if it is an incoming call request, it is determined whether or not the information can be received (
c) Judgment result (d) based on the subscriber's service request registration contents, etc. If the call can be received, the reception will be controlled (e), and if the call cannot be received, the call will not be received. (f).

As mentioned above, when various communication services are provided under the control of the computer 32, the management of the attributes of communication information is left to the user. As a result, when a user receives information with a specific attribute, the user must check the attributes of the communication information one by one. Furthermore, if the media of the communication information cannot be played in the environment of the user's terminal device, the communication information cannot be received, so the user must perform the media conversion himself or request a media conversion service in advance. By registering, the media conversion service unit 35 (see FIG. 14) converts the media so that it can be played back on the user's terminal device.

[0006] Furthermore, if the speed of the communication information is such that it cannot be received in the environment of the user's terminal device, the communication information cannot be received. In this case as well, by registering the speed conversion service request in advance, the speed conversion service section 36
(See FIG. 14), it is possible to provide a service that converts the speed to a speed that can be received by the user's terminal device, so that the communication information can be received. Furthermore, if the protocol of the communication information is different in the environment of the user's terminal device, the communication information cannot be received. In this case as well, by registering a protocol conversion service request in advance, the protocol conversion service unit 37 (see FIG. 14) performs the protocol conversion, so that the communication information can be received.

[0007]

[Problems to be Solved by the Invention] As mentioned above, in the conventional communication service control system, regarding the reception of communication information, it is difficult to execute the processing necessary for receiving communication information accurately in the user's environment. , everything was left to the user. Therefore,
Each time the user receives information, or prior to receiving the information,
It is necessary to perform an operation corresponding to the attribute of the information to be received, and there is a drawback that the operation for receiving information with different attributes is complicated. An object of the present invention is to automatically process communication information based on the attributes of the communication information so that the communication information can be reliably received in the user's environment.

[0008]

[Means for Solving the Problems] The communication service control system of the present invention will be explained with reference to FIG. , users 3 accommodated in the switching network 1 (analog telephone 3-1, digital telephone 3-
2, fax terminal device 3-3, mail device 3-4, graphic terminal device 3-5, digital telephone and data terminal device combination terminal device 3-6, ISDN terminal device 3
-7, data terminal device 3-8, etc.) notifies the switching network 1 of the attributes of the communication information, the computer 2 analyzes the attributes of the communication information, and based on the analysis result, the user 3 who can receive the information It provides automatic transfer service to terminal devices.

The computer 2 also analyzes the attributes of communication information from the switching network 1 and executes an automatic transfer service for communication information corresponding to the attributes of the communication information instructed by the user 3.

The computer 2 also includes a service control unit including a communication information attribute analysis unit and a service activation unit, and a storage unit that stores data 4 related to the user's environment, instruction data 5 from the user, and data 6 related to information attributes. and a conversion service unit including a media conversion service unit, a speed conversion service unit, a protocol conversion service unit, etc., and a communication information attribute analysis unit stores the communication information attributes notified from the switching network 1 in the storage unit. Refers to and analyzes the stored data, starts a conversion service section based on the analysis result, performs a communication information conversion service so that the receiving user terminal device can receive it, and automatically transfers the communication information. It is what executes the service.

[0011] Also, the communication information attribute analysis unit of the computer 2 analyzes the attributes of the communication information notified from the exchange network 1, selects the communication information with the attributes according to the instruction data 5 from the user, and uses the automatic transfer service. It is intended to carry out the following.

0012

[Operation] The switching network 1 detects attributes such as the media type, transfer rate, and protocol type of information to be communicated from the communication request information and notifies the computer 2 of the attributes. The computer 2 analyzes the attributes of the communication information and transfers it to the terminal device of the user 3 who can receive the call based on the analysis result. For example, if the communication information is a fax, it can be determined that it is a fax by analyzing the attributes of the communication information, so if the receiving user has a fax terminal device 3-2, the communication information Forward faxes.

[0013] Also, the user 3 can specify the attributes of communication information and the processing of the communication information of the attributes, and based on this user specification data, the computer 2 executes the communication information transfer service. For example, if the communication information is a fax, and the data is user specified to be transferred to a destination fax terminal, the analysis of the attributes of the communication indicates that it is a fax, and the data is transferred to the fax terminal specified by the user.
A fax of the communication information is forwarded.

[0014] Also, the communication information attribute analysis unit of the service control unit of the computer 2 refers to data 4 related to the user's environment, instruction data 5 from the user, data 6 related to information attributes, etc. stored in the storage unit. , the attributes of the communication information from the switching network 1 are analyzed, and based on the analysis result, for example, if the media that can be received by the user 3 is different from the medium of the communication information, the service activation unit of the service control unit performs media conversion. Start the service department. Further, if the transfer rate that the user 3 can receive is different from the transfer rate of the communication information, the rate conversion service section is activated. Further, if the protocol of the user 3 is different from the protocol of the communication information, the protocol conversion service section is activated. Thereby, the information is converted into communication information that can be received by the user 3 and then transferred.

Further, the communication information attribute analysis section of the computer 2 converts the attributes of the communication information notified from the switching network 1 into data 4 related to the user's environment stored in the storage section as described above.
Instruction data 5 from the user, data 6 regarding information attributes
etc., and the communication information is transferred according to the instruction data 5 from the user. For example, if the attribute of the communication information is an image signal and the user specification data 5 specifies a graphic terminal device, the analysis result of the attribute of the communication information is that it is an image signal, the graphic terminal device 3 of the user on the receiving side -
Communication information is transferred to 5.

[0016]

[Embodiment] FIG. 2 is a block diagram of main parts of an embodiment of the present invention, in which 11 is a communication system including an exchange, 12 is a computer, 13 is a service control unit, 14 is a communication information attribute analysis unit, and 15 is a service 16 is a media conversion service section; 17 is a speed conversion service section; 18 is a protocol conversion service section; 19 is a user environment information table; 20
21 is a user instruction data table, 21 is a communication information attribute detection section, and 22 is a communication information attribute notification section.

Attributes of communication information such as media type, protocol type, transfer speed, etc. of information with which a user (not shown) will communicate from now on are detected by the communication information attribute detection unit 21 of the communication system 11, and the communication information Attribute notification section 22
The computer 12 is notified. The functions of the communication information attribute detection unit 21 and the communication information attribute notification unit 22 can be realized by a processor or the like that performs switching control of the exchange in the communication system 11. The communication information attribute information notified from the communication information attribute notification unit 22 to the computer 12 includes, for example, a message header 23, a command (information attribute notification) 24, as shown in FIG.
It includes a media type 25, a transfer rate 26, and a transfer protocol 27.

FIG. 4 shows an example of user environment information stored in the user environment information table 19 of the computer 12. In other words, user name, phone number, and information type fax
, media such as text mail, transfer speeds such as 9600bps, X. 25 and other protocols are stored for each user. Further, an example of user instruction data stored in the user instruction data table 20 is shown in FIG. That is, user names, media such as FAX and text mail, information types such as transfer speeds and protocols, and designated services such as transfer destinations are stored for each user.

Communication information attribute notification unit 2 of communication system 11
In the computer 12 that has received the notification of the attribute information of the user's communication information from 2, the communication information attribute analysis unit 14 of the service control unit 13 updates the user environment information table 19.
The attribute information of the communication information is analyzed by referring to the user instruction data table 20, a terminal device capable of receiving a call or a terminal device according to the user instruction is detected, and the necessary service request is notified to the service activation unit 15. be done. The service activation unit 15 activates a conversion service unit in accordance with media conversion, transfer rate conversion, protocol conversion, etc. required for the receiving terminal device, thereby executing a communication information conversion service and Communication information is transferred to.

6 to 12 are flowcharts of an embodiment of the present invention, FIGS. 6, 7, 8, and 9 are flowcharts of the service control section 13, and FIG. 10 is a flowchart of the service starting section 15. 11 is communication information attribute analysis unit 1
4, FIG. 12 shows a flowchart of the communication system 11, and (1) to (37) are steps, A
, B, C, D, and E each indicate that the same code and flow are connected. Service control unit 13 of computer 12
As shown in FIG. 6, determines whether or not the information attribute notification is from the communication system 11 (1), (2), and when the attribute information of the communication information is notified from the communication system 11, the communication information attribute analysis is performed. A request for attribute analysis of the communication information is issued to the unit 14 (3). Then, determine whether it is an attribute analysis result (4)
, (5) When receiving the notification of the attribute analysis result, it is determined whether or not there is user instruction data (6), (7).

The presence or absence of user instruction data is determined by searching the user instruction data table 20 and determining whether or not user instruction data as shown in FIG. 5 is stored. If this user instruction data is not present, the user environment information is referred to in the user environment information table 19 (12), and it is determined whether or not the user owns a receivable terminal based on the user environment information as shown in FIG. 4 (13). ), (14) If the terminal owns a terminal capable of receiving data, a transfer service execution request is sent to the service activation unit 15 (15). And step (
Return to 1).

If the user does not own a terminal capable of receiving data, the process moves to steps in the flowcharts starting with C, D, and E shown in FIGS. 7, 8, and 9. That is, it is determined whether or not the media do not match (16), (17), and if they do not match, a media conversion service issuance request is issued to the service activation unit 15 (18) (see FIG. 7). It is also determined whether the transfer speeds do not match (19), (20), and if they do not match, a speed conversion service issuance request is issued to the service activation unit 15 (21) (see FIG. 8). It is also determined whether the transfer protocols do not match (22), (23), and if they do not match, a protocol conversion service issuance request is issued to the service activation unit 15 (24) (see FIG. 9).

[0023] If there is user instruction data, the user instruction data is searched (8), and it is determined whether the information has an attribute corresponding to the user's instruction (9), (10), and the user instruction attribute is searched (8). In the case of information with
A specified service execution request is issued to (11). If the information does not have a user-specified attribute, the process moves to step (12).

[0024] Also, in the service starting section 15, as shown in FIG.
As shown in (25), it is determined whether or not it is a service execution request.
), (26), if the service execution request is issued by issuing an execution request in steps (11) and (15) in FIG. 6, the specified service is activated and executed (27). Also, in the communication information attribute analysis unit 14, as shown in FIG. 11, it is determined whether or not it is an information attribute analysis request (28), (29),
When an analysis request is issued in step (3) of FIG. 6, information media analysis (30), information transfer speed analysis (31), and information transfer protocol analysis (32) are performed in sequence, and the analysis results are is notified to the service control unit 13 (33).

Furthermore, in the communication system 11, as shown in FIG.
(34) and (35), and in the case of a communication request, detects media type information, transfer speed information, protocol type information, etc. included in the communication request information from the user as attributes of the communication information. (36), and the communication information attribute notification unit 22 notifies the computer 12 of the detected communication information attribute (37). Thereby, the computer 12 executes the processes in steps (1) to (24) described above, and performs a conversion service or the like to transfer the communication information from the sending user so that the receiving user can receive it. It is.

For example, when a FAX communication is performed, the communication information attribute detection unit 21 of the communication system 11 detects the communication information attribute from the communication request information, and the communication information attribute notification unit 22 sends the communication information to the computer 12. Be notified. The service control unit 13 of the computer 12 requests the communication information attribute analysis unit 14 to analyze the attributes of communication information, and receives the analysis result. In this case, the communication information is FA
As a result of the analysis, it is identified that it is X. If the instruction data from the user is not stored in the user instruction data table 20, the user environment information table 19 is searched, environmental information such as the type and capacity of the terminal owned by the called user is referred to, and the physical number of the FAX terminal is determined. For example, as shown in FIG. 4, the telephone number 3200 of the media FAX is extracted and notified to the service activation unit 15, and a request to execute a transfer service for that telephone number is issued.

Further, as user instruction data, for example, as shown in FIG.
0, as described above, when the service control unit 13 is notified from the communication information attribute analysis unit 14 that the communication information is a FAX as a result of attribute analysis of the communication information,
By referring to the user instruction data table 20,
A schedule transfer service execution request is issued to the service startup unit 15, and the FAX is sent to the FAX of the user's destination.
A service to transfer data to the AX terminal will be executed.

When the communication information is a text mail, as a result of analyzing the attributes of the communication information from the communication system 11 in the communication information attribute analysis section 14, it is identified that it is a text mail, and the service control section 13 If the user specified data is not stored in the user specified data table 20, the user environment information table 19 is referred to, and it is determined whether the user owns a terminal that can receive this communication information. If the user does not own a data terminal capable of receiving text mail but only has a voice terminal, the service activation unit 15 issues a request to execute a media conversion service for converting the text mail into voice information. As a result, the media conversion service section 16 is activated, and the text mail is converted into audio information and transferred. For example, as shown in FIG. 5, if the user instruction data is stored in the user instruction data table 20, the text mail will be transferred to terminal B of the specified service.

If the communication information is data, the attributes of the communication information are analyzed as described above. As a result of the analysis, if the communication information is data and its transmission rate is, for example, A [bps], when the user environment information table 19 is referred to, the user on the receiving side will transfer data at, for example, B (≠ A) [bps]. If the user owns a data terminal device that can receive only speed data, a transfer speed conversion service request is issued to the service activation unit 15. Thereby, the service starting unit 15 instructs the speed conversion service unit 17 to
However, even if the user's data terminal device can only receive data at a transfer rate of B[bps], it may be different from this. This means that data can be received at a transfer rate of A [bps].

Further, when referring to the user environment information table 19, if the protocol of the attribute of the communication information is different from the protocol of the terminal device owned by the user on the receiving side, the communication information attribute analysis unit 14 activates the service activation unit 15. Start,
Instructs to issue a protocol conversion service request. Thereby, the protocol conversion service unit 18 is activated, and the protocol is converted into a protocol that can be received by the terminal device of the user on the receiving side.

As described above, the transfer service is executed based on the attributes of the communication information so that the user on the called side can receive the communication information. In that case, it is also possible to transfer communication information by executing automatic conversion services using various combinations. Further, it is also possible to provide a transfer service based on matching of various specifications of the user on the sending side and various specifications of the user on the receiving side. That is, the present invention is not limited to the above-described embodiments, but can be modified in various ways.

[0032]

As explained above, the present invention notifies the computer 2 of the attributes of communication information from the switching network 1, and executes an automatic transfer service based on the analysis result of the attributes. Based on the attribute information of the communication information included in the communication request information, an automatic conversion service is executed and the communication information is transferred so that it can be received in the environment of the user 3 on the receiving side. Further, the transfer service according to the user 3's specifications can be easily executed according to the attribute analysis of the communication information. Therefore, there is an advantage that the communication service function of transferring various media using various protocols and at various transfer speeds can be significantly improved.

[Brief explanation of drawings]

FIG. 1 is a diagram explaining the principle of the present invention.

FIG. 2 is a block diagram of main parts of an embodiment of the present invention.

FIG. 3 is an explanatory diagram of an example of attribute information.

FIG. 4 is an explanatory diagram of an example of user environment information.

FIG. 5 is an explanatory diagram of an example of user instruction data.

FIG. 6 is a flowchart of an embodiment of the invention.

FIG. 7 is a flowchart of an embodiment of the invention.

FIG. 8 is a flowchart of an embodiment of the present invention.

FIG. 9 is a flowchart of an embodiment of the present invention.

FIG. 10 is a flowchart of an embodiment of the invention.

FIG. 11 is a flowchart of an embodiment of the invention.

FIG. 12 is a flowchart of an embodiment of the invention.

FIG. 13 is an explanatory diagram of a conventional example.

FIG. 14 is a block diagram of main parts of a conventional example.

FIG. 15 is a flowchart of a conventional example.

[Explanation of symbols]

1 Exchange network 2 Computer 3 User 4 Data related to the user's environment 5 Instruction data from the user 6 Data related to information attributes

Claims (4)

[Claims] Claim 1: In a system that provides various communication services under the control of a computer (2) connected to a switching network (1), a user (3) accommodated in the switching network (1) Notify the network (1) of the attributes of the communication information,
A communication service control method characterized in that the computer (2) analyzes attributes of the communication information and executes an automatic transfer service based on the analysis result. 2. The computer (2) analyzes the attributes of the communication information from the switching network (1), and
3. The communication service control method according to claim 1, wherein an automatic transfer service of communication information corresponding to an attribute of the communication information instructed from step 3) is executed. 3. The computer (2) includes a service control unit including a communication information attribute analysis unit and a service activation unit, data (4) related to the user's environment, instruction data (5) from the user, and information related to information attributes. data (6); a conversion service unit including a media conversion service unit, a speed conversion service unit, a protocol conversion service unit, etc.; The communication information attribute analysis unit analyzes the attribute by referring to the data stored in the storage unit, starts the conversion service unit based on the analysis result, and enables the receiving user terminal device to receive the call. 2. The communication service control method according to claim 1, wherein a communication information conversion service is performed to perform an automatic transfer service of the communication information. 4. The communication information attribute analysis unit of the computer (2) analyzes the attributes of the communication information notified from the switching network (1), and according to instruction data (5) from the user. 2. The communication service control method according to claim 1, wherein the communication information having the specified attribute is selected and the automatic transfer service is executed.