JPH04290192A - Transaction data processing device - Google Patents

Abstract

PURPOSE:To optionally reproduce and output desired voice data an need by obliging an operator to input voice data indicating the reason of a return, etc., for a process for return registration, etc. CONSTITUTION:When the return registration conditioned to input the voice data is specified, a CPU 11 stores a voice memory 19-5 with the voice data inputted from a microphone 15 corresponding to a series of No.s stored in a series No. counter 19-3. The CPU 11 reproduces and outputs the vice data corresponding to a series No. from a speaker 14 when the optional series No. is specified from a key input part 13.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to transaction data processing devices such as electronic cash registers (ECR), POS (point of sales) systems, and various terminal devices.

0002

[Prior Art] Conventionally, in an ECR, when a closing key such as a cash key is operated to close the registration of sales data for one transaction, a receipt is issued, but a series of numbers are printed on this receipt. Ru. By the way, when a product that has been registered is returned, the receipt of the original transaction for which the product was returned was collected from the customer and used as proof of the return registration.

0003

[Problems to be Solved by the Invention] However, if a customer loses a receipt, the reason for the return may become unknown later, and even if an incorrect return is registered, it is difficult to could not be prevented. The reason for this is that only the receipt is used as proof of return registration. If we consider that it would be mandatory to input audio data indicating the reason for reversal etc. for processing such as reversal registration, and if the desired audio data could be arbitrarily played back and output as necessary, it would be possible to perform reversal registration etc. It is clear that this makes it easier and more accurate to understand the cause, and is also useful for preventing fraud. An object of this invention is to require the input of audio data indicating the reason for reversion etc. as a condition for processing such as reversal registration, and to make it possible to arbitrarily reproduce and output desired audio data as necessary. It is.

0004

[Means for Solving the Problems] The means of the present invention are as follows. The transaction number storage means 1 (see the functional block diagram in FIG. 1, the same applies hereinafter) stores transaction numbers (
(Receipt serial numbers, etc.) are memorized. The voice input means 2 is a microphone or the like for inputting voice data such as the reason for return. The voice data storage means 3 stores the voice data inputted from the voice input means 2 in correspondence with the transaction number stored in the transaction number storage means 1 when a process requiring the input of voice data is specified. do. When an arbitrary transaction number is designated, the audio reproduction means 4 reads out audio data corresponding to the transaction number from the audio data storage means 3 and reproduces and outputs it.

[0005]

[Operation] The operation of the means of the present invention is as follows. Now, in order to save the record of the return registration in the ECR, it is assumed that the input of voice data is required for the return registration. Here, when voice data is input from the voice input means 2 at the time of back registration, the input voice data is stored in the voice data storage means 3 in correspondence with the transaction number stored in the transaction number storage means 1. Thus, when an arbitrary transaction number is specified at the time of payment or inspection, the audio reproduction means 4 reads out audio data corresponding to the transaction number from the audio data storage means 3 and reproduces it. Therefore, it is mandatory to input voice data indicating the reason for return etc. for processing such as return registration, and desired sound data can be arbitrarily reproduced and outputted as necessary.

[0006]

[Embodiment] An embodiment will be described below with reference to FIGS. 2 to 10. FIG. 2 is a block diagram showing the basic configuration of the ECR. The CPU 11 includes a control section 11-1 and a calculation section 11-.
2, and controls the overall operation of this ECR according to various programs in the ROM 12, and the CPU 11 has a key input unit 13 and a speaker 14 as its peripheral devices.
, a microphone 15, a display section 16, a printing section 17, and a drawer 18 are connected thereto, and their input/output operations are controlled.

The key input unit 13 has a numeric key AK, a function key BK, and a voice input key CK on its keyboard.
, cash key DK, voice deletion key EK, voice playback key FK
, a designated correction key GK, and a subtotal key HK, a mode switch MS is provided. In addition, the mode switch MS
is a control lock that switches between ``Payment'', ``Inspection'', ``Registration'', ``Power Off'', ``Return'', and ``Setting'' modes depending on the switching position. Here, in the registration mode, the sales data inputted from the key input section 13 is given to the display section 16 and the printing section 17 for display output, receipt/journal printing, and is further stored in the RAM 1.
9 is registered in the various totalizers 19-1.

[0008] In addition to the various totalizers 19-1, the RAM 19 includes:
It has a configuration including a subtotal register 19-2, a series number counter 19-3, a number buffer 19-4, an audio memory 19-5, and the like. Here, the subtotal register 19-2 stores the total amount for one transaction, which is updated every time sales data is registered. The series number counter 19-3 stores a series number (receipt number) that is updated for each transaction. The input buffer 19-4 stores input amount data and the like. The voice memory 19-5 stores voice data input from the microphone 15 and converted into a digital signal when the voice input key CK is operated. Enter voice input.

FIG. 3 shows the configuration of the audio memory 19-5.
The voice memory 19-5 stores the series N stored in the series number counter 19-3 when the voice input key CK is operated.
The input audio data is stored in association with o. That is, the audio memory 19-5 is configured to have audio recording fields corresponding to the series of No fields. Thus, the audio data in the audio memory 19-5 is read out in response to the operation of the audio reproduction key FK in the payment mode, and is reproduced and output from the speaker 14. Further, the audio data in the audio memory 19-5 is erased in response to the operation of the audio erase key EK in the payment mode.

Next, the operation of this embodiment will be explained. Figure 4,
FIG. 5 is a flowchart showing the operation when the mode switch MS has set the registration mode. First, in a key input waiting state (step A1), when a key input is detected, the presence or absence of a numeric input is checked (step A2). Here, when amount data is entered as a number in order to perform a departmental registration operation, the input amount data is stored in the number buffer 19-4 (step A3). When the department key is operated, this is detected in step A4, and the process proceeds to step A5, where it is checked whether or not data is stored in the number buffer 19-4, and if there is no data, the department key operation is invalidated. This will result in error processing (step A6), but the number buffer 19-4
If data is stored in , the process advances to step A10 in FIG. 5, and the on/off state of the correction flag, which will be described later, is checked. Normally, the correction flag is turned off, so the process proceeds to step A22 under this condition, and after adding the input amount to the subtotal register 19-2, the contents of the various totalizers 19-1 are updated (step A23). After printing/displaying the registration result (step A24), the number buffer 19-4 is cleared (step A25). Then, the process returns to the initial key input waiting state (step A1 in FIG. 4), and the above-described operations are repeated every time a departmental registration operation is performed.

[0011] During the registration of such a transaction, if the registered contents are to be corrected by returning a product that has already been registered, etc., the specified correction key GK is operated. Then, this is detected in step A7 of FIG. 4, and the correction flag is turned on (step A8). Note that if another key (for example, a closing key for closing the registration of one transaction, etc.) is operated, the process according to that key is executed (step A9). After operating the specified correction key GK in this way, entering amount data to specify the registered content to be corrected and operating the department key, step A in FIG.
Proceed to step 10 to check the on/off state of the correction flag. In this case, since the correction flag is turned on, the input amount is subtracted from the subtotal register 19-2 (step A11).
), a correction process is performed to subtract the contents of the various totalizers 19-1 (step A12). After printing/displaying the return registration result (step A13), a voice input printout "***...Koe" indicating the reason for return is performed (step A14).
). After that, a beat sound is generated from the speaker 14 in order to prompt voice input, and the state becomes ready for voice input (Step A1
5).

[0012] At this point, the operation of the voice input key CK is awaited (step A16), and when the voice input key CK is operated in this state, the current series N is input from the subtotal register 19-2.
o is read out and stored in the audio memory 19-5 (step A17). Then, the state enters a voice input waiting state (step A18), and when voice data indicating the reason for return is input from the microphone 15, the input voice data is stored in the voice memory 1.
9-5 (step A19). Then, it is checked whether a predetermined amount of audio data has been stored (step A20).
), the process returns to step A18 until a predetermined amount is stored, and voice input can be continued. When the amount of audio data input reaches a predetermined amount, the correction flag is turned off (step A21), and the number buffer 19-4 is cleared (
Step A25).

FIG. 6 is a flowchart showing the operation when the return mode is set by the mode switch MS. Here, when back-registering is to be performed, the department key is operated after inputting the amount data of the product. here,
In step B1, it is checked whether or not a number has been entered. If amount data has been entered, the entered amount data is stored in the number buffer 19-4 (step B2), and if the department key has been operated, (Step B3), number buffer 19
It is checked whether data is stored in -4 (step B4). As a result, if no data is stored in the numeric buffer 19-4, error processing is executed to invalidate the department key operation (step B5), but the data is not stored in the numeric buffer 19-4. If stored, that data is added to the subtotal register 19-2 (step B
6), print/display the input data (step B7)
). Then perform the voice input printing “＊＊＊……Koe” (
Step B8), and the contents of the various totalizers 19-1 are subtracted (Step B9). Thereafter, a beat sound is generated from the speaker 14 in order to prompt voice input, and the state becomes ready for voice input (step B10).

At this point, the operation of the voice input key CK is awaited (step B11), and when the voice input key CK is operated in this state, the current series N is input from the subtotal register 19-2.
o is read out and stored in the audio memory 19-5 (step B12). Then, the system enters a voice input standby state (step B13), and when voice data indicating the reason for return is input from the microphone 15, the input voice data is stored in the voice memory 19-5 (step B14). Then, it is checked whether a predetermined amount of audio data has been stored (step B1
5), return to step B13 until the predetermined amount is stored;
It is now possible to continue voice input. When the input amount of voice data reaches a predetermined amount, the process proceeds to step B16, and it is checked whether the subtotal key HK has been operated after voice input. Here, if the subtotal key HK is not operated, step B1
However, if the subtotal key HK is operated, the number buffer 19-4 is cleared (step B17), and the value of the subtotal register 19-2 is printed/displayed as the subtotal amount to be returned.
A receipt for the return registration is issued (step B18).

FIGS. 7 and 8 are flowcharts showing the operation when the mode switch MS is set to the payment mode. In this payment mode, the voice memory 19-5
It is possible to reproduce, output, or delete the audio data within. First, a case will be described in which only audio data corresponding to a desired arbitrary series number is reproduced and output. In this case, when a series number is inputted, it is detected in step C1, and the process proceeds to step C2, where the input series number is
o is stored in the number buffer 19-4. Then, it is checked whether the audio playback key FK has been operated (step C3
), if no operation is performed, the process returns to step C1, but a series of No.
If the audio playback key FK is operated after entering the number, the audio memory 19 is
-5 (step C4), and as a result, if there is no corresponding series number (step C5), an error process will occur (step C6), but if the corresponding number is searched, the voice corresponding to the series number Data is read from the audio memory 19-5, sent to the speaker 14, and reproduced and output (
Step C7). Then, clear the number buffer 19-4 (step C
8), then return to step C1.

Next, if the audio playback key FK is operated without inputting a series of numbers, it is detected in step C9 that there is no data in the input buffer 19-4, and the process proceeds to step C.
Proceeding to step 10, it is checked whether or not the audio playback key FK has been operated. Here, when the operation of the audio reproduction key FK is detected, a series of numbers in ascending order is searched from the audio memory 19-5 (step C
10), read the audio data corresponding to the series number in ascending order until the series number reaches the final number (step C1
2), reproduce and output the audio data (step C1
3). As a result, all the audio data stored in the audio memory 19-5 will be sequentially reproduced and output in order of successive numbers.

Furthermore, when the voice deletion key EK is operated, this is detected in step C14 of FIG.
'', that is, after the contents of the various totalizers 19-1 have been settled. In this case, unless after payment,
An error process is performed to invalidate the operation of the voice deletion key EK (step C16), but the voice deletion key EK is not pressed after payment.
If has been operated, the process proceeds to step C17, where message data for erasing confirmation is displayed and output. after that,
The machine waits for the operation of the cash key DK to confirm the deletion of the voice (step C18). Here, when the cash key DK is operated, a series of numbers in the voice memory 19-5 are printed (step C19), and the voice memory 19-5 is cleared (step C20).

On the other hand, if any other key is operated, this is detected in step C11 and the process proceeds to step C1.
Proceed to step 2 and perform payment processing according to the input.

[0019] In the above embodiment, voice input is required at the time of return or return, but voice input may be required for other processes as well. , If the customer is unable to operate the product or take out the product or money, the voice input will be automatically specified and the customer will be able to enter the voice input corresponding to the customer number etc. You can check the condition of the equipment, etc.
Be able to respond to customers reliably.

[0020]

[Effects of the Invention] According to the present invention, it is mandatory to input audio data indicating the reason for reversal, etc. for processing such as reversal registration, and if necessary, desired audio data is arbitrarily reproduced and output. This makes it easy and accurate to understand the cause of back registration, etc., and is extremely effective in preventing fraud.

[Brief explanation of the drawing]

FIG. 1 is a functional block diagram of the present invention.

FIG. 2 is a block configuration diagram of an ECR showing an embodiment.

FIG. 3 is a configuration diagram of the audio memory 19-5 shown in FIG. 2.

FIG. 4 is a flowchart showing the operation when mode switch MS shown in FIG. 2 is switched to registration mode.

FIG. 5 is a flowchart showing operations subsequent to the flowchart in FIG. 4;

FIG. 6 is a flowchart showing the operation when the mode switch MS shown in FIG. 2 is switched to the return mode.

FIG. 7 is a flowchart showing the operation when the mode switch MS shown in FIG. 2 is switched to the payment mode.

FIG. 8 is a flowchart showing operations subsequent to the flowchart in FIG. 7;

[Explanation of symbols]

11 CPU 12 ROM 13 Key input section 14 Speaker 15. Microphone 19 RAM 19-3 Series No counter 19-5 Voice memory

Claims (1)

[Claims] 1. Transaction number storage means for storing a transaction number that is updated for each transaction; voice input means for inputting voice data; voice data storage means for storing voice data input from the voice input means in correspondence with the transaction number stored in the transaction number storage means; and when an arbitrary transaction number is designated, the voice data storage means corresponds to the transaction number. 1. A transaction data processing device comprising: audio reproduction means for reading out audio data from said audio data storage means and reproducing and outputting said audio data.