JPH03182995A - Data supply device - Google Patents

Abstract

PURPOSE:To quickly and accurately present materials requested by a customer by performing the arithmetic processing based on request information of the customer and retrieving and generating data corresponding to the customer's request from stored data. CONSTITUTION:A portable terminal equipment 6 is connected to a host computer 1 through a communication line, and desired customer data and commodity data are selected from a data base 4 in the host computer 1 and are written in an auxiliary storage device 12 of the terminal equipment 6. When request data requested by the customer at the time of a business talk is inputted by an input means 9, an arithmetic means 11 is operated to calculate data to be selected from stored data in the auxiliary storage device 12 based on request data. A retrieving means consisting of a data controller 13, a storage device 14, and a data processor 15 is operated to retrieve data as request data, and it is printed in accordance with a prescribed format by a printer 9. Thus, commodity information is immediately presented at the business talk.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a data supply device, and particularly to a data supply device that provides product data that meets customer needs to salespeople in sales operations such as building equipment sales. Regarding.

[Conventional technology]

In various sales operations, sales staff need to accurately grasp customer data regarding customers and product data regarding products handled, including replacement products and optional products, in order to proceed with their operations.

In the case of selling, maintaining, and renovating building equipment, this means that for the products we handle, such as elevators, escalators, and air conditioning equipment, we will use product data, including replacement products and optional products, as well as the content and size of the customer's building equipment. Salespeople need to have prior knowledge of customer data, such as building ownership signatures, before going into business negotiations.

For this reason, every time a salesperson has a business negotiation with a customer, they record the history of their sales activities, such as the customer's requests, the operating status of building equipment, and the product information they are requested to submit, and create a sales report for each customer. Create it so that all sales staff can view it. Salespeople who are planning to visit a customer read the sales report regarding that customer in advance to understand the necessary data before starting a business negotiation.

[Problem to be solved by the invention]

With conventional sales activities based on sales reports, there may be omissions in the sales report, discrepancies in the contents of each salesperson, making it difficult to obtain accurate information, or there may be times when the sales report is not read before the visit. There were times when I forgot to do this, so I was unable to submit the materials I had promised to the client, or I had to resubmit the same materials.

In addition, in order to be able to submit materials requested during business negotiations with customers on the spot, the amount of catalogs, manuals, etc. that need to be brought has increased, making it difficult to carry them around, making it difficult to respond to all requests. In some cases, it may not be possible to do so, and you may have no choice but to bring the documents or have them mailed at a later date.

As described above, in conventional sales activities, it may not be possible to quickly respond to customer requests, and this may cause important transactions to fail.

The present invention was made in view of the current state of conventional business activities as described above, and its purpose is to provide a data supply device that can immediately submit product information in response to customers' varnishes and requests at the business negotiation table. Our goal is to provide the following.

[Means to solve the problem]

In order to achieve the above object, the present invention includes a host computer equipped with a database storing customer data and product data, and a host computer connectable to the host computer via a communication line and equipped with an auxiliary storage device. a writing means for selecting desired customer data and product data from the database and writing them into the auxiliary storage device; and a request for inputting requested data requested by the customer into the terminal device. data input means; a calculation means for performing a logical operation on data to be selected from data stored in the auxiliary storage device based on the request data of the request data input means; a search means for searching for data to be data; a display device for displaying processed data during the processing by the writing means, the request data input means, the calculation means and the search means; and a display device for displaying the processed data; The configuration includes a printing device that prints data in a predetermined format.

[Effect]

A salesperson visiting a customer connects a portable terminal device to a host computer via a communication line, operates a writing means, and writes desired data from the database of the host computer in which customer data and product data are stored. customer data and product data are selected and written to the auxiliary storage device of the terminal device.

Salespeople carry this terminal device and conduct business negotiations with customers.
Request data requested by a customer during a business negotiation is input into a terminal device by a request data input means.

When requested data from a customer is input to the terminal device, the calculation means is operated and based on this requested data, it is calculated whether data to be selected from the data stored in the auxiliary storage device is selected.

Based on this calculation result, the search means is activated to search for data that will become the requested data, and the data searched for by the search means is printed by a printing device in a predetermined format and created as materials in response to customer requests. Ru.

〔Example〕

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention, which is composed of a host computer 1 and a portable terminal device 6 that can be freely connected to the host computer 1 via a communication line 5. There is.

The host computer 1 includes a database 4 in which customer data and product data are stored, a control device 2 that controls data processing, and a communications W3 that exchanges data with a terminal device 6. and the communication devices 3 are connected to each other.

The terminal device 6 includes an input device 9 such as a keyboard and a mouse;
An input processing device 10 that manages and processes input data, a control device 7 that controls operations, a communication device 8 that exchanges data with the host computer 1, an auxiliary storage device 12 consisting of a floppy disk or a hard disk, and an auxiliary storage device 12.
a data control device 13 that controls input and output of data; and a logic processing device 11 that performs arithmetic processing according to instructions from the control device 7.
, a storage device 14 for storing data during arithmetic processing, a data processing device 15 for controlling data output, a screen control device 16 for creating screens, a display device 17 consisting of a large liquid crystal display, and a print control device 18 for controlling printing. and a printing device 19.

It is connected to the control device 7 via the input device 9 or the input processing device 10, and the control device 7 has a communication device 8, a data processing device 15,
Logic processing device 11 and data control device] 3 are connected,
An auxiliary storage device 12 is also connected to the data control device 13 .

An output terminal of the logic processing device 11 is connected to a data processing device 15 and a data control device 13, and the data control device 13 is connected to a data processing device N15 via a storage device 14.

A screen control device 16 and a print control device 18 are connected to the data processing device 15, a display device 17 is connected to the screen control device 16, and a printing device]9 is connected to the print control device 18. .

In an embodiment with such a configuration, the input device 9, the input processing device 10, the control device 7, the communication device 8, the data control device 13, the communication line 5, the communication device 3, and the control device 2 are the writing means of the present invention. It consists of

Further, the input device 9 and the input processing device 1O constitute the request data input means of the present invention, and the control device 7, the logic processing device 11, and the data control device 13 constitute the calculation means of the present invention, and the data control device 13 constitutes the calculation means of the present invention. , the storage device 14, and the data processing device 15 constitute the search means of the present invention.

Next, the operation of the embodiment will be explained with reference to FIGS. 2 to 2).

Here, FIGS. 2 and 3 are flowcharts 1 to 1 showing the operation of the embodiment, and FIGS. 4 to 11 are explanatory diagrams showing the display of the display device during each operation process of the embodiment.

In addition, the blocks with double vertical lines in FIGS. 1 and 2 are blocks related to operations by the salesperson.

Prior to visiting a customer, the salesperson operates the input device 9 of the terminal device 6 in step s1 of FIG. 1 to call the host computer 1 through the communication device 8. When the communication device 3 of the host computer 1 responds to this call,
Terminal device 6 and host computer 1 via communication line 5
are connected to each other.

In step S2, a display signal is input from the control device 2 of the host computer 1 to the control device 7 of the terminal device 6, and in response to a command from the control device 7 based on this display signal, a menu shown in FIG. 4 is displayed on the display device 17. The screen will be displayed.

In order to receive the customer data and product data of all customers scheduled to visit, in step s3, the salesperson operates the input device 9 to enter the data reception column of the menu screen in FIG. Enter the building court or building name,
Specify and select the information search field by operating the input device and execution key.

By this operation, the control device 2 of the host computer 1
is activated, data requested by the terminal device 6 is selectively read from the database 4 and transmitted to the terminal device 6 via the communication line 5.

In step S4, when the control device 7 of the terminal device 6 confirms that the data transmitted from the host computer 1 has been stored in the auxiliary storage device 12 based on the signal from the data control device 13, the process proceeds to step S5. , a command is issued from the control device 7 to the communication device 8 to open the communication line 5, and the host computer 1 and the terminal device 6
The online operation in between ends.

In this state, carrying the terminal device 6 with desired customer data and product data stored in the auxiliary storage device 12, the salesperson visits the customer and engages in business negotiations.

During this business negotiation, the customer's needs are determined by the customer's needs.If it becomes clear that the planned budget for additional construction of the elevator's security system is approximately 700,000 yen, the salesperson will immediately proceed to step S6 in Figure 3. Terminal device 6 by operating input device 9
Start offline.

By this offline startup, a command is issued from the control device 7, and the process proceeds to step S7, where an information search screen as shown in FIG. 5 is displayed on the display device 17. This information search screen is composed of a title section 20 and a main body section 21.

Therefore, in step S8, the salesperson uses the input device 9 to select the name of the customer's building to be searched for, ``Sansui Mansion.''
Specify and input. A command is issued from the control device 7 according to the customer's designation in step S8, and the data control device 13 is operated to read out the customer data of "Sansui Mansion" stored in the auxiliary storage device 12 and stored in the storage device 14. Ru.

In addition, a command is issued from the control device 7, the data processing device 15 is activated, and the storage device 14 reads "Sansui Mansion".
The customer data is read out, the screen control device 16 is activated, and a customer information screen as shown in FIG. 6 is displayed in step S9.

Since the salesperson's search target is building equipment, the salesperson selects and specifies the building equipment column using the input device N9 in step SIO.

By specifying the necessary information item in step 10, a command is issued from the control device 7, and the logic processing device 11 operates to input a selection signal to the data control device 13 based on the result of the logical operation. In response to this selection signal, the data control device 13 is activated, and based on the selection signal, data on the building equipment product corresponding to the customer data of "Sansui Mansion" is selected from the product data stored in the auxiliary storage device 1f12. and stores it in the storage device 14.

Furthermore, a control signal is inputted from the logic processing device 1 to the data processing device 15, and this control signal causes the storage device 4
The building equipment items corresponding to "Sansui Mansion" stored in are displayed on the display device 17 in step S], 1 as shown in FIG.

Since it has been determined through business negotiations that the customer's needs lie in an elevator, the salesperson selects and specifies the elevator column on the display screen shown in FIG. 7 using the input device 9 in step S12.

Based on the selection designation in step S12, a command is issued from the control device 7, the data processing device 15 is operated, and a classification search for products corresponding to the elevator specifications of the target building is performed.In step S12, the data processing A screen control device 16 operated by a control signal from the device 15 displays only the screen in the left column of FIG. 8 on the display device 17.

Since the customer's needs are additional work for a security device, the salesperson enters the word security device into the added value field on the screen using the input device 9 in step S14, as shown in FIG.

Next, the control device 7 inputs a logic operation command to the logic processing device 11 to select a product that has the specifications of 1-Sansui Mansion's construction 17 heter and can be added with a security device, and executes the logic operation. Let it happen. In response to instructions from the control device 7, the logic processing device W11 performs calculations and inputs a search signal based on the calculation results to the data processing device 15.

The data processing device 15 is activated by this search signal, and searches for data based on the calculation results of the logic processing device 11 from the storage device M14.In step S15, the screen control device is activated by the control signal from the data processing device 15. 1
6, the display device 17 displays a screen as shown in FIG. 9 in which the budget column is left blank. This screen is a list of all security device products that can be added to the elevator specifications of "Sansui Mansion" and is composed of a product list screen 22 and an additional search window 23.

Since the customer's budget is about 700,000 yen, in step S16, the salesperson uses the input device 9 to input the following information as shown in FIG.
Enter 700,000 yen in the budget field.

The control device 7 is activated by the information specified in the additional search window in step S16, and from the security device product list displayed on the display device 17 as shown in FIG. 9, products that can be constructed with a budget of 700,000 yen are selected. A command is input to the data processing device 15 as shown in FIG.

In response to the command from the control bag N7, the data processing device 15 is activated and searches for products that can be constructed with a budget of 700,000 yen from the security device products stored in the storage device 14. In step S17, the data processing device 15 operates. A screen as shown in FIG. 10 is displayed on the display device 17 by the screen control device 16 operated by the control signal from the screen control device 15.

In this way, the security device product that meets the customer's needs has been searched for, so in step 318 the salesperson operates the input device 9 to issue a printing command. In response to this printing command, a command is given from the control device 7 to the data processing device 5, the data processing device 15 is activated, and the product data to be printed is input to the printing control device 18. In step S19, the printer 19 prints out the product information of the security device that meets the customer's needs in a predetermined format.

In this way, product information about security devices that match the customer's needs during a business negotiation is sent to printout tray 1, so sales staff can quickly send one printing device to the printout tray as the materials requested by the customer. It is possible to provide the data.

When a salesperson returns from a business meeting with a customer, he connects the terminal device 6 to the host computer 1 via the communication line 5 and transfers the data stored in the storage device 4 of the terminal device 6 via the post.
The data is transmitted to the computer 1 and stored in the database 4. In this way, historical data regarding customers and products in the database 4, such as date of visit and submitted product information, is automatically updated.

According to the example, product information that meets the customer's needs can be immediately printed and provided during business negotiations, making it possible to quickly respond to customer requests and allowing sales staff to bring a wide variety of catalogs and materials. There is no need to go into business negotiations.

Furthermore, for information such as product information that is not updated in a short period of time, by using a floppy disk or an IC memory card as the auxiliary storage device 12, data can be transferred from the database 4 of the host computer 1 to the auxiliary storage device 12. Since the transfer time is shortened and the capacity is also small, the manufacturing cost is also advantageous.

In the embodiment, a case has been described in which a dedicated communication line is used to connect a host computer and a terminal device to each other and send and receive signals, but the present invention is not limited to the embodiment. It is also possible to configure the two devices to be connected to each other using the customer's telephone line.

Further, in the embodiment, a case has been described in which the printing device is integrated into the terminal device, but the present invention is not limited to the embodiment, and the printing device is attached to the terminal device as a separate structure. It can also be configured.

〔Effect of the invention〕

As explained in detail above, according to the present invention, customer data and product data are imported into a portable terminal device from a computer to the host 1, and the data is brought to a business meeting with a customer.
7. Perform calculation processing based on the input information to retrieve and create data corresponding to the customer's request from the stored data.
Since it can be printed in a predetermined format, the materials requested by the customer can be submitted quickly and accurately.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the invention, FIGS. 2 and 3 are flowcharts showing the operation of the embodiment of the invention, and FIGS. 4 to 11 are diagrams showing the implementation of the invention. FIG. 6 is an explanatory diagram of a display screen displayed on the display device during each process of the example operation. 1... Host computer, 2... Control device, 3.8... Communication device, 4...
Database, 5... Communication line, 6... Terminal device, 7... Control device, 9... Input device, 10... Input processing device, 11. ...Logic processing unit, 12...Auxiliary storage device, 13...
Data control device, 14... Storage device, 15 Data processing device, 16... Screen control device, 17...
Display device, 18...Printing control device, 19...
・Printing device, 20... Title section, 21...
...Body part, 8 22...1 to product list screen, 23...1 to 1 additional search line. -111 Host computer 2-1--Wandering 4-----Data access 6-1-1 Terminal technology 7--Control device 9-111 Power device 1- --Roll processing device 2--M-Auxiliary storage device 3--1-Data storage 4-1--Storage, device 5-111 Data processing device 6-- -Screen capitalization device 7----Display device 8---E-blocking system: m device 9-111 Printing device

Claims (1)

[Claims] (1) Consisting of a host computer equipped with a database storing customer data and product data, and a portable terminal device connectable to the host computer via a communication line and equipped with an auxiliary storage device, the database a writing means for selecting desired customer data and product data from the auxiliary storage device and writing the selected data into the auxiliary storage device; a request data inputting device for inputting request data requested by a customer into the terminal device; and storage data in the auxiliary storage device. a calculation means for performing a logical operation on the data to be selected based on the request data of the request data input means; a search means for searching for data to be the request data based on the calculation result of the calculation means; a display device for displaying processed data during processing by the writing means, the requested data input means, the calculation means and the search means; a printing device for printing the data searched by the search means in a predetermined format; A data supply device comprising: