JPH01288049A - Simple order system utilizing telephone call - Google Patents

Abstract

PURPOSE:To allow the order to be placed even at the outside of a routine working time by providing an order processing electronic computer receiving a data analyzed by a data analysis section and implementing order processing. CONSTITUTION:When an order placing person selects a commodity from a mailed catalog 4, loads a video disk 7 onto a video disk player 17 in the presence of a commodity desired to be purchased, listens to the explanation as to the relevant commodity. When the person hooks off a receiver 12 and uses a scanner 10 to read a bar code 6 of a required data as required, then an order placing person side telephone control section 11 gives an automatic dial to a order receiver side telephone set 14 to give a data required for the order automatically. On the other hand, the order receiver telephone control receiving the order data controls the telephone set 14 and a data analysis section 15c to send the analysis data to an order reception processing electronic computer 16 and to apply the order receiving processing. Thus, an artificial mistake in placing and receiving order is eliminated to attain accurate order receiving processing.

Description

[Detailed description of the invention] [Industrial application field]

The present invention relates to an ordering system using a telephone, such as catalog sales.

[Conventional technology]

Recently, sales systems in which products are selected from mail catalogs and ordered by telephone are becoming widespread. Conventionally, this type of sales system, as shown in Figure 3,
Orderer 01 manually dials telephone 04 of orderer 03 via telephone 02 and telephone line 05, and
After confirming the response, the necessary data such as product name will be sent to the orderer 03.
Communicate by voice. After confirming the order details, the order taker 03 processes the order using the computer system 06, and after processing, ships the product.

[Problem B that the invention attempts to solve]

By the way, in the above-mentioned sales system, the orderer manually dials the selling company, checks the other party's response, and then speaks the product name (catalog number), orderer's name (company name), address, etc. . On the other hand, the order taker confirmed the order details by voice and entered them into a computer system manually using a keyboard or other means to process the order. Since computer input was done manually, there was a possibility of errors. Furthermore, since the order taker cannot communicate the details of the order unless he or she answers the phone, there is a problem in that the time for ordering is restricted. The present invention has been made to solve the above-mentioned problems.It eliminates human errors in placing and receiving orders, allows accurate order processing, and allows the orderer to receive sufficient product explanation. By automating the order-receiving process on the order-receiver's side, the aim is to free the orderer from the constraints on ordering time that come with receiving orders manually, and to make it possible to receive orders even outside regular working hours.

[Means to solve the problem]

In order to achieve the above object, the present invention provides a product sales system in which products are selected from a catalog sent by mail, etc., and orders are placed and received by telephone. A scanner that reads barcodes such as numbers from catalogs, a barcode analysis section that analyzes the read barcodes, a data modulation section that modulates the analyzed data into a predetermined signal, and a video attached to the catalog. A video disc player for receiving product information from the disc, a control unit for the video disc, and a telephone that is controlled by modulated signals to automatically dial the order recipient and send necessary data such as product numbers. Orderer l
! A data demodulation unit that demodulates the modulated signal received by the telephone into predetermined data and analyzes the demodulated data. A data transmitter/receiver on the contractor's side, which includes a data analysis section that performs the data analysis, and a telephone control section on the contractor's side that controls the telephone and the data analysis section based on the received modulated signal, and inputs the data analyzed by the data analysis section. A type X machine for order processing is installed on the customer's side.

[For production]

Based on the above configuration, the orderer selects a product from the mailed catalog, and if there is a product that he/she wishes to scrap, he or she plays the video disc in the video disc player, receives an explanation of the product, and if he or she deems it necessary, Pick up the handset and use the scanner to read the barcode containing the necessary data, and the orderer I! The I-telephone control unit automatically dials the order taker's telephone and automatically transmits the data necessary for the order. On the other hand, the telephone controller on the order receiver side, which has received the order data, controls the telephone and the data analysis section to send the analysis data to the order processing computer, thereby processing the order.

【Example】

FIGS. 1 and 2 show an embodiment of a simple telephone ordering system according to the present invention. In Figure 1, the catalog sent to customers by mail includes:
The customer's ID number (barcode) 2 and the catalog company's phone number (barcode) 3 are printed on the envelope 1, and the catalog 4 contains the product number (barcode) 5 along with the product photo, etc.
is printed. Further, on the cover of the catalog 4, confirmation barcodes 6 used when confirming an order are printed separately for OK and NG. Further, the catalog 4 includes a video disc 7 for product explanation. On the other hand, the orderer mA has a scanner 1 consisting of an optical sensor, etc.
An automatic dialing, data transmitting/receiving and video control device 11 connected to 0 is provided, and the seal Il! Barcodes 2 and 3 of J1 and barcode 5 of catalog 4 are analyzed by the barcode analysis section 11a, and based on the analysis data, the video disc control section 11dllll!
The user then operates the video disc player 17 and receives, via the monitor 18, an explanation of the corresponding product from the video disc 7 set in the video disc player 17. Also, when placing an order, the analysis data is sent to the data modulation unit 11.
send to b. Then, the above analysis data is modulated into a predetermined signal by the data modulation section 11b and inputted to the order weighing telephone control section 11c. Thereby, the order weighing telephone control unit 11C controls the telephone 12 to automatically dial the telephone number of the catalog company, and calls the order receiver's telephone 14 via the telephone diagram R13. On the other hand, on the order-taking side B, there is an automatic data transmitting/receiving device 15 connected to a telephone 11i14, and an order processing computer tl1.
16 is provided, and the modulated data transmitted from the order consideration A is sent to the order taker 1Fli8 talk control unit 15 via the telephone 14.
a, and sends the modulated data to the data demodulator 15b, and controls the operation of the data analyzer 15c. The data demodulated by the data demodulator 15b is analyzed by the data analyzer 15C, and the audio/video transmitter 15d sends audio and video signals to the telephone tli 14, the telephone The received data is sent to the order consideration A via the line 13, and the confirmed received data is also sent to the order processing type X machine 16 to automatically process the order. The telephone line 13 is a telephone line in order to use the same modulation and demodulation method for dialing and data such as product numbers. Next, the operation of the simple ordering system configured as described above will be explained. The orderer selects a product listed in the mailed catalog 4 using photos, etc., controls the video controller 11d to set the video disc 7 on the video disc player 17, and displays the description of the product on the monitor 18.
Receive it at If there is a product you want to buy, first pick up the handset of the telephone 12 and read the barcode 3 of the orderer's (catalog sales company) telephone number printed on the envelope 1 or catalog 4 with the scanner 10. Barcode analysis section 1 of order weighing automatic dialing/data transmitting/receiving device 11
1a, the orderer I! via the data modulation section 11b. 1″@The talk control unit 11c automatically calls the telephone 14 of the order taker flIIB via the telephone f1112 and the telephone line 13.
In response to this call, the telephone control unit 15a of the data transmitting/receiving device 15 on the customer side connects the line and at the same time notifies the data analysis unit 15c that the telephone has been connected. In response to this signal, the data analysis unit 15C sends a message such as "Please send the product number" so that the order can be processed smoothly.
Audio and video signals such as the following are sent from the audio/video transmitter 15d, transmitted to the order weighing A via the telephone fi 14 and the telephone line 13, and guided to the orderer by the telephone 12, while the order weighing telephone control section 11c Data demodulation section 11e
It is displayed on the monitor 18 via. Next, the orderer receives the customer ID number 2 printed in the barcode on the envelope 1 according to the order form instructed by the orderer B.
Scan product number (barcode) 5 of catalog 4 with scanner 10
, and send it to the order recipient B in the same way. and,
In the contractor fmB, the received modulated data is demodulated by the data demodulation section 15b, and when the data analysis section 15c identifies the product number etc. based on the demodulated data, the audio/video transmission section 15d uses the identification signal to In order to ensure confirmation of the ordered products, etc., the orderer's fJl! Send to IA, phone 12
At the same time, the photo and product number of the ordered product are displayed on the monitor 18 via the data demodulation section 11e. When the orderer confirms that there is no mistake in the ordered product based on this confirmation guide, the OK part of the confirmation barcode 6 printed on the cover of the catalog 4 is read by the scanner 10. On the other hand, if it is an error, the N0 portion of the confirmation barcode 6 is read. If there is no error, the confirmation signal is similarly sent to the data analysis section 15C of the order-receiving device 15. After this confirmation, the data analysis unit 15c sends the order consideration data, that is, data such as customer ID number and product number, to the order processing type documents, invoices, shipping requests, etc.) and print addresses and names (company names) using ID number 2. In addition, in the above embodiment, all the data was read by the scanner 10 using barcodes, but since the confirmation barcode 6 only needs to be a single number, the phone 1l
Alternatively, the button 1112 may be pressed.

【Effect of the invention】

As described above, according to the present invention, barcode data read by a scanner is input into the order weighing process, and an automatic dialing system that allows you to receive product descriptions from a video disc.
The data transmission/reception and video control equipment are installed on the customer's side via a telephone line, and the order processing computer is installed on the customer's side. After receiving product information, you can automatically dial and send order data by simply reading the barcode with a scanner, eliminating the need to press the wrong phone number and verbally telling your address, name, etc., which saves time and effort. At the same time, the product number etc. can be reliably communicated. Furthermore, on the order-receiving side, orders can be accepted 24 hours a day without the presence of a person in charge, and the creation of slips and address writing can be automated by inputting the customer's ■D number.

[Brief explanation of the drawing]

Figures 1 and 2 show one embodiment of the present invention; Figure 1 is a bar code for a mail catalog, Figure 2 is a block diagram showing the configuration of a simple telephone ordering system, and Figure 3 is a conventional example. FIG. 2.3, 5.6...Barcode, 7...Video disk, 10...Scanner, 11...Order weighing automatic dialing/data transmission/reception device, 11a...Barcode analysis section, 11b. ...Data modulation section, 11c...Orderer 1llIt story control section, 11d...Video control section, 11
e...Data demodulation unit, 12, 14...Telephone, 15
. . . Contractor side data transmission/reception device, 15a . . . Contractor side telephone control unit, 15b . . . Data demodulation unit, 15c .
・Data analysis section, 15d...Audio/video transmission section, 16
...Order processing electronics XW4.17...Video disc player, 18...Monitor. Patent applicant: Pioneer Co., Ltd. Agent: Patent attorney: Shin Kobashi Jundo Patent attorney: Susumu Murai

Claims (1)

[Claims] In a product sales system where products are selected from catalogs sent by mail, etc., and orders are placed and received over the phone, the ID of the orderer is used.
A scanner that reads barcodes such as phone numbers, customer phone numbers, and product numbers from catalogs, etc., a barcode analysis section that analyzes the read barcodes, and a data modulation section that modulates the analyzed data into a predetermined signal. a video disc player for receiving product information from the video disc attached to the catalog; a control unit for the video disc; and a telephone to automatically dial the order recipient by controlling a telephone using a modulated signal. The orderer side is equipped with an orderer side automatic dialing/data transmission/reception and disk control device that is equipped with an orderer side telephone control unit that transmits necessary data such as the product number, and converts the modulated signal received by the telephone into predetermined data. A data transmitting/receiving device on the contractor's side, comprising a data demodulating section for demodulating, a data analyzing section for analyzing the demodulated data, and a telephone control section on the contractor's side for controlling the telephone and the data analyzing section based on the received modulated signal. , and an order processing computer which inputs the data analyzed by the data analysis section and processes the order on the order receiver side.