JPH01251165A - Collection system for maintenance information of automatic teller machine - Google Patents

Abstract

PURPOSE:To simplify maintenance jobs with an automatic teller machine by setting a maintenance mode for a maintenance card and writing maintenance information in the card after deciding whether the input card is equal to a normal card or a maintenance card. CONSTITUTION:When a card is put into an automatic teller machine through a card slit, the ID code of the card is read by an IC card reader/writer 13. A main control part 9 decides whether the read ID code belongs to a normal card or a maintenance card. Then a normal transaction is carried out with a normal card and this normal mode is changed to a maintenance mode via a mode switching means 21 when a maintenance card 20 is confirmed. Then the maintenance information are collected via processing parts 15-17 and these maintenance information are written in the card 20 by the reader/writer 13.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention relates to a maintenance information collection method for automatic teller machines (hereinafter sometimes referred to as ATM), and more specifically, a system for collecting maintenance information on automatic teller machines (hereinafter sometimes referred to as ATM), and more specifically, a system for collecting maintenance information on automatic teller machines (hereinafter sometimes referred to as ATM). Regarding the collection method of maintenance information such as

(Prior Art) FIG. 2 is a block diagram of a conventional ATM. In this figure, reference numeral 9 denotes a main control unit, which is connected to the CRT II via an interface 10.

Touch panel 12. IC card reader/writer 13, passbook printer 149 banknote processing unit 15. Coin processing section 16. Slip processing unit 17. Maintenance information collection storage unit 18. It is connected to a floppy disk 19. Here, the CRTII is used to instruct the customer to insert a bankbook, input a personal identification number, etc. The touch panel 12 is used to input a personal identification number, amount data, and the like. Further, the IC card reader/writer 13 is for reading and writing IC card data (not shown). Passbook printer 1
4 is for printing data on the passbook. The banknote processing unit 15 performs banknote deposit and withdrawal processing. The coin processing unit 16 deposits and withdraws coins. The slip processing section 17 includes a printer that prints data on slips, a mechanical section that releases the printed slips, and the like. Then, the banknote processing section 15. Coin processing section 16. Each of the slip processing units 17 has maintenance information therein. In addition, the maintenance information collection storage section 1
8 collects and stores maintenance information for each of the processing units 15 to 17. The floppy disk 19 is for saving this collected maintenance information. Note that the main control section 9 controls the operation of each of these sections 11 to 19.

Conventionally, maintenance information for ATMs was collected from each part of ATMs 15 to 17 by unlocking the ATM with this type of configuration after work, switching from operation mode to maintenance mode, and having the maintenance person operate the maintenance key. Previously, maintenance information was saved on a floppy disk. The maintenance information for each processing unit 15 to 17 is stored in the CPU 22 as shown in FIG.
゜ROM23. RAM2 of maintenance means consisting of RAM24
It is stored in 4. This maintenance means is activated at the same time as the operation mode is switched from the operation mode to the maintenance mode by operating a maintenance key on the back of the ATM. CPU22 is ROM2
Each processing section is inspected according to the maintenance program stored in 3, and the results are stored in the RAM 24.

The key to unlock the ATM, which is necessary for the above operations, is managed by the staff of the bank or other financial institution that manages and operates the cash.
Maintenance and operation of TM was carried out by maintainers for that purpose.

Therefore, maintenance of the ATM was carried out by the maintainer in the presence of or with the approval of the above-mentioned financial institution staff.

(Problem to be solved by the invention) However, conventional ATs that are maintained using the above method
With M, in order to collect maintenance information, you have to switch from operation mode to maintenance mode after work and operate the maintenance key, so it takes time to collect information, and you have to wait until the end of work to collect it. Moreover, if priority was given to collecting information, the operation would have to be stopped, resulting in poor operational efficiency. Furthermore, even when obtaining preventive maintenance information that does not lead to ATM failure, the lock must be unlocked with the presence or approval of financial institution staff, which poses operational problems. was.

SUMMARY OF THE INVENTION An object of the present invention is to provide an information collection method that can solve the operational inefficiency of conventional maintenance information collection methods, reduce information collection time, and, in particular, easily collect preventive maintenance information.

(Means for Solving the Problems) The present invention provides an automatic cash transaction system that includes at least an IC card reader/writer, a maintenance information collection and storage unit for collecting and storing maintenance information, and a means for switching between an operation mode and a maintenance mode. A maintenance information collection method for equipment, which collects information about an IC inserted from the card insertion slot by the IC card reader/writer.
It is determined whether the card is a normal operation card or a maintenance card for collecting maintenance information, and if it is determined to be an operation card, a normal transaction is performed, and if it is determined to be a maintenance card, it is not operated. Maintenance information for an automatic cash collection transaction device, characterized in that the automatic cash collection transaction device collects maintenance information by switching from mode to maintenance mode, and writes this maintenance information to the maintenance card by the IC card reader/writer. This is a collection method.

(Operation) A maintenance card (hereinafter referred to as
A maintenance card (simply referred to as a maintenance card) has a function of switching an ATM from an operation mode to a maintenance mode via an IC card reader/writer.

Further, the IC card reader/writer has a function of distinguishing between a maintenance card and an operation card, and writing maintenance information collected and stored in a maintenance information collection storage section to the maintenance card.

That is, in the system of the present invention, maintenance information can be obtained by simply entering and exiting the TIc card by the maintenance person, in the same manner as in normal operation.

(Example) Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a flowchart showing an embodiment of the ATM maintenance information collection method of the present invention, FIG. 3 is an external perspective view of an ATM to which the information collection method of FIG. 1 is applied, and FIG. It is a configuration block diagram of an ATM.

First, the configuration of FIG. 3 will be explained. In this figure, 1 is an ATM, and the vertical panel of ATM 1 has a card insertion slot 21, a passbook insertion slot 3. Handling display 4, call button 5. A touch panel 12 is provided. Card insertion slot 2 is
The slot is for inserting a cash card, and the passbook insertion slot 3 is for inserting a deposit passbook. The handling display 4 displays whether or not ATMI is currently usable. The call button 5 is operated when calling a staff member. Note that the touch panel 12 is the same as that described above. There is a bill receiving slot 6 on the horizontal panel of the ATM. Coin receiving lower.

Guidance 8 is provided. The bill receiving slot 6 is used to insert bills when making a deposit and to dispense the bills when making a payment. The coin receiving lower dispenses or receives coins to be paid. Guidance 8 instructs the customer to insert a bankbook, insert a cash card, enter a personal identification number, etc.

Next, the configuration block diagram of FIG. 4 will be explained. In this figure, the same numbers are used for each part having the same function as the structure shown in FIG. 2 described above.

A description of these will be omitted here. 20 is a maintenance card which is particularly used in the system of the present invention, and 21 is mode switching means for switching from the operation mode to the maintenance mode.

The maintenance card 20 is a writable IC card, and as shown in FIG. ROM26. An integrated circuit including a RAM 27 is built-in. And this RAM
A part of 27 is a non-volatile memory such as E" RAM or SRAM backed up by a battery, and consists of an ID code 28 and a maintenance information area 29.

Next, the specific operation of one embodiment of the method of the present invention will be explained using FIGS. 1 and 4. The following describes the flow of each process from fl to f13 in the figure.

When the staff member turns on the power of the ATMI, the various parts shown in FIG. 4 are initialized, and when this is completed, guidance 8 is displayed and the machine waits for input of operation instructions (fl). In this state, if the customer inputs a deposit or withdrawal instruction from the touch panel 12, the process proceeds to process f13. If the IC card is inserted from the card insertion slot 2 without any manual input of these instructions, the process advances to process f4; if not, input from the touch panel 12 (f2) and waiting for the IC card (
Repeat f3) until exiting the loop.

The inserted IC card is IC Card League Writer 1
3 and read the ID code (ID code 27 in the case of a maintenance card) (f4).

Determine the ID code, and if it is a maintenance card, go to process f6,
In the case of a normal operating card, proceed to processing fl. In the case of a maintenance card, the mode switching means 21 switches to the operational mode, and the banknote processing section 15. Coin processing section 16. Slip processing section 1
7, maintenance information collection storage unit 1
8 (f6). Next, this maintenance information is written into the maintenance information area 28 of the maintenance card 20 by the IC card reader/writer 13 (f7). After writing, the maintenance card 20 is returned from the card insertion slot 2, and the mode switching means 21 switches to the maintenance mode. Switch to operation mode (f8
). If the transaction is not completed, the process returns to process fl and the next transaction is performed.

Further, as a result of the determination in the process f5, if it is not a maintenance card, the guidance 8 requests input of an operation instruction from the touch panel 12 (f10).

It is determined whether there is an input from the touch panel 12 (fi
l) If L, proceed to process f12; if not, proceed to process fl
Repeat o and fil. In process f12, transactions such as deposits and withdrawals are executed according to the input instructions, and when the transaction is completed, the process proceeds to process f8 and the card is returned. If the transaction is not completed, the process returns to process fl and the next transaction is performed.

Note that if the process proceeds to the above process f13, the process waits for the insertion of the operational card, and if the operation card is inserted, the process proceeds to process f12.

As described above, it is determined whether the inserted IC card is a working card or a maintenance card based on its ID code, and if it is a maintenance card, maintenance information is written to it, and if it is a working card, normal transactions such as deposits and withdrawals are performed. . Therefore, according to the method of the present invention, maintenance information can be collected using a single card at any time and in a short time.

Note that the maintenance card with maintenance information written therein is analyzed by a personal computer or the like equipped with an IC card reading function.

In the above embodiment, if it is determined that the card is a maintenance card, maintenance information is immediately collected (f5°f6), but in order to confirm the password contained in the card, the maintenance person must Security can be protected by pressing the password and collecting maintenance information only when the password matches.

In addition, as a modification of the present invention, if you want to collect only specific maintenance information, it would be time consuming and inefficient to collect all the information, so only the specific maintenance information is displayed on the screen (see Figure 7). ), and the maintenance person selects the desired information by inputting the corresponding number from the touch panel 12.

(Effect of the invention) As explained in detail above, according to this invention, the ATM
The ID code of the IC card inserted into the card is determined, and if the card is a maintenance card, maintenance information can be automatically collected in its memory, so the collection of maintenance information is similar to normal transaction operations. This can be easily done with a short interrupt operation.

In other words, in an ATM device that stores cash etc. inside and is protected by a lock, in order to directly obtain maintenance information unrelated to the handling of valuables such as cash, conventionally the ATM device must be unlocked. However, in the present invention, this can be easily done from outside without unlocking the lock. Furthermore, equipment maintenance personnel other than bank employees who manage cash and the like can arbitrarily manage the machine, and the operating efficiency of automated equipment such as ATMs can be greatly improved.

[Brief explanation of the drawing]

Fig. 1 is a flowchart of the method of the present invention, Fig. 2 is a configuration diagram of a conventional automated teller machine, Fig. 3 is an external perspective view of the automated teller machine, and Fig. 4 is an automated teller machine according to the present invention. The configuration block diagram of the transaction device, FIG. 5 is the banknote shown in FIG. 4,
FIG. 6 is a diagram showing maintenance information of each processing unit for coins and slips, FIG. 6 is a schematic diagram of the configuration of an ID card for maintenance (maintenance card), and FIG. 7 is a diagram showing an example of a display screen according to a modification of the present invention. be. 13... IC card reader/writer, 18... Maintenance information collection storage unit, 20... Maintenance card, 21... Mode switching means. Patent Applicant Oki Electric Industry Co., Ltd. Agent Satoshi Suzuki Satoshi Suzuki 1, 2 Banknotes, Coins, 5th Invoice 5th Prisoner A Proverbs of the Legal Department ” Transaction Book Lua Tan Pro, Kuro No. 4
prisoner

Claims (1)

[Claims] A maintenance information collection method for an automated teller machine comprising at least an IC card reader/writer, a maintenance information collection storage unit for collecting and storing maintenance information, and means for switching between an operation mode and a maintenance mode. The IC card reader/writer determines whether the IC card inserted into the card slot is a normal operating card or a maintenance card for collecting maintenance information, and if it is determined to be an operating card. conducts normal transactions, and if it is determined to be a maintenance card, it switches from operation mode to maintenance mode, collects maintenance information, and
A maintenance information collection method for an automatic cash collection transaction device, characterized in that this maintenance information is written into the maintenance card by a C card reader/writer.