JPH01129346A - Consultation computer system - Google Patents

Abstract

PURPOSE:To attain a response which is matched to the request of a consulting person by providing a storing part to store the special knowledge of a consulting field, the condition of the consulting person, the response to the consulting person, the intension of the consulting person, knowledge concerning the proceeding of consultation and the proceeding condition of the consultation. CONSTITUTION:The respective storing parts are provided to respectively store the special knowledge of the consulting field, the condition and response of the consulting person, moreover, the intension of the consulting person, the knowledge concerning the processing of the consultation and the proceeding condition of the consultation. A special knowledge storing part includes an advise rule storing part to be composed of a premise condition part and a response preparing part. Then, this premise condition part stores the condition of the consulting person, the intension of the consulting person, the proceeding condition of the consultation and a writing to refer the response. Thus, the selected response can be obtained in correspondence to the condition of the consulting person, the intension of the consulting person, the proceeding condition of the consultation. Here, the knowledge concerning the proceeding of the consultation is means to check the reaction of the consulting person and to execute a processing to correspond to the reaction.

Description

[Detailed Description of the Invention] [Industrial Field of Application] The present invention relates to a computer system that stores knowledge of a specialized field and knowledge about how to proceed with a consultation, and answers a consultation based on the knowledge, and particularly relates to a computer system that stores knowledge of a specialized field and knowledge about how to proceed with a consultation, and responds to a consultation based on the knowledge. The present invention relates to a consultation computer system suitable for cases in which a consultant needs to formulate a plan while having a conversation.

[Conventional technology]

The conventional consultation computer system is in front of the gate, E S HEL
As described in "Personal Finance Advisor" using L, 3rd Lo second expert committee material (1986), first input all at once, then answer,
At the end, the user was asked to select a question, and the answering mid-level reader had to simply press the return key to proceed to the next answer, and the system would output the answer unilaterally.

[Problem that the invention seeks to solve]

The conventional technology described above has a problem in that the flow of the system is fixed, such as input, answer, and question, and no consideration is given to the consultant's reaction to the answer. In addition, we provide explanations of technical terminology considered to be essential in consultation work, detailed explanations according to the knowledge of the consultant, topic changes, time adjustment, and important accompanying functions such as printing, creation and comparison of alternatives, and consultation. Registration for interruption, necessary revision procedures to reflect the preferences of the counselor, natural language-like input useful for improving the interface with the counselor, and self-promotion necessary for the person installing the counseling system. There was no consideration given to the collection of customer information.

The purpose of the present invention is to solve the above-mentioned problems of the prior art, to provide a consultation computer system that selects and provides answers in accordance with the counselor's intentions, requests, and reactions, and that can lead to improved performance of the installer. Our goal is to provide the following.

[Means for solving problems]

In order to achieve the above object, the consultation computer system of the present invention first stores specialized knowledge in the field of consultation, the situation of the counselor, answers, as well as the intention of the counselor, knowledge about how to proceed with the consultation, and the progress status of the consultation. Each storage section was provided. The specialized knowledge storage section includes an advice rule storage section consisting of a precondition section and an answer creation section, and refers to the consultation person's situation, the consultation person's intention, the consultation progress status, and the answer in the precondition section. Memorize the description. As a result, answers selected in accordance with the situation of the person seeking advice, the intention of the person seeking advice, and the progress of the consultation are provided.

Here, knowledge about how to proceed with consultation refers to the means to check the reaction of the person seeking advice and to take appropriate action according to the reaction.
The following is an example of a general response that does not depend on the field of consultation.

``I see.'' ``I would definitely do that.'' Proceed with the answer ``I don't really understand the meaning of the word.'' Explain the term ``I don't really understand.'' Give an example ``I want to know more about it.'' Give a detailed explanation ``I'm not interested in that point.'' Topic ``I want to take the results home.'' Print ``I'm running out of time.'' Narrow down to important answers ``I'll come again.'' Register your consultation details.Furthermore, when you plan while consulting, There are also the following:

``I can't decide'' Create an alternative plan ``It's not what I wanted'' Discard the current plan [I want to go back to the previous plan'' Select an alternative plan 1. ``I want to compare it with the previous plan'' Display the alternative plan `` What will happen if I do...?'' The consultant can revise the plan according to his or her own preferences.Among the experts in the field of consultation, the expert knowledge necessary to designate the timing for invoking the reaction check procedure and deal with the reaction described above is memorized. Ta.

In a preferred embodiment of the present invention, blank spaces are used only for input values, or text listing options is used so that the consultant can easily understand the contents to be input and perform input operations.

Furthermore, for business operators who set up consultation systems, we have added a function to store and display advertisements in association with consultation responses, a function to define self-promotions, etc., and a function to input necessary information such as the counselor's impressions of the use of the system. A function has been added to call the collection procedure.

[Effect]

Next, the operation will be explained based on the above configuration.

At the beginning of a consultation, we ask whether the person seeking advice is a first-time user of the system or a person who has previously registered to use the system, and if the person is a person who has previously registered, we will respond to the request of the person asking for the details of the consultation. By calling the loading procedure, the consultation can be restarted from the previously registered consultation content.

When a consultation begins, reasoning means will be used to determine the level of specialized knowledge in the field of consultation, the situation of the person being consulted (e.g. family situation), the person's intention (purpose of the consultation), knowledge of how to proceed with the consultation, and the progress of the consultation. , choose the appropriate advice and answer.

If an advertisement related to the answer is stored, the advertisement is also displayed. In the process of answering, when a part of the specialized knowledge in which the call to the reaction check procedure is designated is passed, the reaction check procedure is activated.

In the reaction check procedure, first, the reactions of the consulter who can be dealt with are restored and displayed as a menu. The 0 reaction check procedure, in which the counselor selects the one closest to his or her feelings from the menu, performs processing according to the selected reaction.

If you select a particular type of response, update your progress and return to expertise inference. If you choose to end the consultation, take appropriate steps and then end the consultation.

If the remaining types of reactions are selected, the screen returns to displaying the selectable menu.

At the end of the consultation, procedures are called for registering the consultation contents, inquiring about the user's impressions, and collecting necessary information as necessary.

When making an inquiry to the consultant in the above process, a blank text is displayed with only the value input by the consultant.

If the allowed inputs are limited, list them as options and display them. Also, if the content desired to be input at a time does not fit into one sentence, multiple sentences are listed and displayed. The consulter reads the displayed text, and if multiple texts are displayed, selects the one that suits his or her situation. Further, the consultant completes the input by filling in blanks or selecting from options to complete one sentence.

Apart from the above consultation process, an advertisement is defined by starting an editor that only modifies the advertisement.

〔Example〕

Hereinafter, as an embodiment of the present invention, an example of consultation regarding inheritance tax will be explained with reference to FIGS. 1 to 34.

[Overall configuration of one embodiment]

First, the system configuration of an embodiment of the present invention will be explained with reference to FIG. Execute inference processing and various procedures, etc.
A central processing unit 200 that stores various types of knowledge, status, etc., and a display device 22 that displays inquiries and answers including plans.
0. Input device 2 for inputting the consultant's response to the inquiry
40, an external storage device 260 for registering consultation details, and a printing device 280 for printing answers and the like.

Next, the functional configuration of an embodiment of the present invention will be explained with reference to FIG. The knowledge base 100 stores an expert knowledge storage unit 105 that stores specialized knowledge in a consultation field, a procedure knowledge storage unit 110 that stores knowledge about how to proceed with a consultation that does not depend on the consultation field, and advertisements of businesses that install the system, etc. It consists of an advertisement storage section 115. working memory 12
0 is an intention storage unit 125 that stores the purpose of the consultation and the request for an answer, a situation storage unit 130 that stores the situation in which the person wants the consultation, an answer storage unit 135 that stores the expert's answers, It consists of a progress storage section 140 that stores how far the consultation has progressed, and a preservation plan storage section 145 that stores alternative plans when formulating a plan while consulting. The registered consultation content storage unit 150 stores the entire contents of the working memory 120.

The inference control unit 160 refers to the knowledge base 100 and the working memory 120, rewrites the working memory 120, or calls the inquiry processing unit 170. The advertisement editing section 180 rewrites the advertisement in the advertisement storage section 115.

The usage status storage unit 190 stores part of the contents of the working memory 120.

The consultant can issue various commands and access each storage section through the interface means of the input device 240.

15 to 34 show the display contents of the display screen DP displayed on the display device 220.

Hereinafter, to explain the configuration of the working memory 120 and the knowledge base 100, FIGS. 15 to 34 showing an example of execution of this embodiment will be used.

Here, FIGS. 16 and 21 show diagrams of the status of legal heirs, etc., and FIG. 24(a) shows a detailed explanatory diagram regarding the gift of housing acquisition funds.

In addition, Figures 16, 19, and 26 show tables of legal inheritance, inheritance tax, gift/inheritance tax, Figure 18 shows property list, Figure 22, Figure 23, FIGS. 24(a) and 25 show each living gift planning chart, and FIGS. 27 to 31 show each inheritance planning chart.

These charts are displayed in a separate window from other people's output and remain there until the next time they are replaced with a chart for the same event.

The configuration of the working memory 120 will be explained with reference to FIG. Consulter frame 300 in intention storage unit 125
was found in input/output 1502 and 1504 (Figure 15), ``The purpose of the consultation is future inheritance measures, the estimated time is 2 hours, the knowledge about inheritance tax is average, and the operation is inexperienced.''"Thatis." The person 2 frame 320 of the situation storage unit 130 has input/output 1602 and 1902
(Figures 16 and 19) show that the legal heir must have a healthy adult spouse. Property 1 frame 330 has input/output 1702 and 1802 (17th
Figure 18) revealed that ``the decedent, as an asset,
Possession of a residential residential land with an area of 300 m'' and an actual price of 28,600,000 yen.'' The response status frame 340 in the response storage unit 135 includes information such as determining legal heirs, inputting and evaluating assets, ignored property items, donated assets, donees, use of spousal deduction for gift tax, and assistance for persons with special disabilities. I have already responded to advice regarding trusts, etc., and the plan I am currently drafting is Plan 2.
. Living gift plan 3 frame 350 is
We present a plan to donate listed stocks, public and corporate bonds, etc. of 30,000,000 yen to Person 3 as a trust for persons with special disabilities. Progress storage unit 1
The progress frame 360 in 40 is currently responding to the housing acquisition funds in the lifetime gift, and the elapsed time is 2.
0 minutes, indicating that the remaining time is 100 minutes. The preservation plan frame 380 in the preservation plan storage 145 indicates that Plan 1 is an alternative plan.

Next, the configuration of the specialized knowledge storage unit 105 regarding inheritance tax will be explained with reference to FIGS. 4 to 7.

The specialized knowledge storage section 105 includes a meta-rule storage section 400, a rule storage section 500, a frame storage section 600, and a procedure storage section 700. The metal rule storage unit 400 will be explained with reference to FIG. Future inheritance strategy meta-rule 4
40 specifies that in the case of consultation regarding future inheritance measures, the eight /L/- groups, such as determination of legal heirs, are to be executed in order of priority. The rule storage unit 500 will be explained with reference to FIG. The rule storage unit 500 consists of ten rule groups such as an intention grasping rule group 505.

The living gift rule group 530 includes rules 535 for using spousal deduction for gift tax, rules 540 for trusts for persons with special disabilities, rules 545 for gifting funds for housing acquisition, and the like. The rule 545 includes a preceding condition part "ff-.-" and an answer creation part "the n------".

The gift rule 545 for housing acquisition funds is such that if there are 30 minutes or more remaining and the decedent has an adult child or grandchild, the input/output 2402 states, ``I don't currently own a house, but I plan to own a house in the future.'' If there are any children or grandchildren, advice and advertisements are displayed as shown in output 2403.

The frame storage unit 600 will be explained with reference to FIG. The home acquisition fund donation frame 620 shows a detailed explanation of the home acquisition fund donation rule 545, an example, and a name of a planning procedure based on advice. The technical term frame 640 stores the definition of the technical term "handwritten will". 7th
The procedure storage unit 700 will be explained with reference to the diagram. The procedure storage unit 700 stores a drafting procedure 720 and a revision procedure 74.
0, a display procedure 760, a calculation/check procedure 780, etc. The housing acquisition fund donation procedure 730, which is one of the planning procedures, displays recommended plans, accepts input from the consultant, and adds a frame related to the living donation plan, as shown in the input/output 2408. The inheritance plan revision procedure 750, which is one of the revision procedures, displays a table as shown in the input/output 3404, accepts the input of numerical values in the column that was surprised by the consultant, and recalculates the related numerical values. Redisplay. A living gift plan display procedure 770, which is one of the display procedures, outputs a table as in the input/output 2502. As is clear from this table, this living gift plan is structured data described by a combination of character strings, input numerical values, and calculated numerical values.

Next, the configuration of the procedure knowledge storage section 110 will be explained with reference to FIG. The confirmation question procedure 805 is the input/output 240
As in 2, ask questions regarding the appropriateness of the advice answer.

Advice display procedure 810 displays advice and promotions, as in input/output 2403. The reaction check procedure 815 displays a menu that can be handled, such as input/output 2405 and 3402, and performs processing according to the consultation's selection. In addition, terminology explanation procedure 820, detailed explanation procedure 825, example procedure 830, storage procedure 835, retrieval procedure 840, print procedure 845, registration procedure 850,
It consists of a registered consultation content reading procedure 855, a questionnaire procedure 860, a collection procedure 865, and the like.

Next, the advertisement storage section 115 will be explained with reference to FIG. An advertisement frame 900 shows advertisements and the like that are output simultaneously with advice on donating funds for housing acquisition.

[Operation of one embodiment]

Regarding the operation of one embodiment of the present invention, the 15th to 34th (C1
An explanation will be given using an example of implementation of an embodiment of the present invention shown in the figure.

First, the flow of the rule group will be explained with reference to FIG. In step 1005, according to the intention understanding rule group 605,
Input the intention as shown in FIG. Next, the process proceeds to step 1010, where the legal heir is input as shown in FIG. 16 using the legal heir determination rule group 510. Next, the process proceeds to step 1015, where property evaluation rule group 515
Accordingly, assets are input as shown in FIGS. 17 and 18. Next, the process proceeds to step 1020, and the inheritance tax amount based on the statutory inheritance amount is presented as shown in FIG. 19 using the inheritance tax calculation rule group 520. Next, if necessary, the process proceeds to step 1025, where advice regarding business succession is provided based on the business succession rules group 525.

Next, if necessary, the process proceeds to step 1030, where advice regarding gifts during life is given as shown in FIGS. 20 to 26 using the gift rules group 530. Next time, if there is a need,
Proceeding to step 1035, advice regarding property composition is provided based on the property composition rule group 580. Next, the process proceeds to step 1040, and according to the inheritance division rule group 585, the second
Advice regarding division of inheritance as shown in Figures 7 to 32.

Next, if the process proceeds to step 1045, advice regarding the inheritance tax filing is provided based on the inheritance tax filing rule group 590. Further, if the process proceeds to step 1050, advice regarding asset management is provided based on the asset management rule group 595 as shown in FIGS. 33 and 34. The above flow is controlled by the inference control unit 160 based on information set by the future inheritance countermeasure meta-rule 440. The processing of the inference control unit 160 is similar to that of a normal production system.

For example, a rule to be executed next is selected by comparing the prerequisite part (if part) such as the gifting rule 545 for housing acquisition funds with the working memory 120, and the action part (answer creation part, then part) of the selected rule is selected. Accordingly, the confirmation question procedure, advice display procedure, reaction check procedure, etc. are called.

Next, the processing of the reaction check procedure will be explained with reference to FIG. The above-mentioned inference control unit selects the gifting rule 545 for housing acquisition funds, and the description 54 of the action unit in the rule
The following explanation will focus on an example in which this procedure is called by 8. Step 1105 refers to information in frame 620 corresponding to current rule 545 to determine a response that can be handled.

Next, in step 1110, a menu 2405 consisting of reactions that can be handled is displayed for the consultant to make a selection.

Depending on the selection result, the process branches from step 1122 to step 1136. If "Next" is selected,
The process advances to step 1122 and the consultation time and remaining time 360 are updated. If "I am not interested in gifts during my lifetime" is selected, the process proceeds to step 1124, and the inference control unit specifies that the remaining rules in the rule group to which the current rule belongs are not to be selected. If "I want to do that" is selected, the process advances to step 1126 and calls the current rule drafting procedure 730. If the consulter selects "I want to know more" (for example, 2405) through the interface means, the process advances to step 1130, and a detailed explanation procedure 825 displays a detailed explanation 620 of the current rule.
is called and displayed as output 2406. If "I want to see an example" is selected, the process proceeds to step 1132 and calls an example procedure 830 that displays an example of the current rule, as shown in output 2204. "I want to know the meaning of words"
If selected, the process advances to step 1134, calls the terminology explanation procedure 820, and performs input/output such as input/output 3304. If "Other" is selected, step 1
The process advances to step 136, where a menu 3402 is displayed for the consulter to make a selection. Depending on the selection result, steps 1122, 1162, 1182 to 1194 are performed.
, branches to step 1110.

If "Consultation End" is selected, the process advances to step 1162, calls the printing procedure 845, and prints the adopted advice and proposed plan. Next, proceeding to step 1166, the registration procedure 850 is called, and the input/output 3405 and 34
The working memory 120 performs input/output such as 06.
The information within is output to the registered consultation content storage section 150. Next, the process advances to step 1168, calls the questionnaire procedure 860, and performs input/output such as human output 3407. next,
The process advances to step 1170, calls the collection procedure 865, and outputs useful information in the working memory 120, such as the questionnaire results, to the usage status storage unit 190. Next, step 1
Proceeding to step 172, settings are made such that the inference control unit selects a rule for ending the consultation. If "Speed up" is selected, the process advances to step 1182, inquires of the consultant, resets the remaining time, and rewrites the consultation progress status 360. If “Living Gift Plan Revision,” “Estate Composition Plan Revision,” or “Inheritance Plan Revision” is selected, Step 1184, Step 1186, and Step 11 are selected, respectively.
Proceed to step 88 and proceed to the procedure for revising the living gift plan 746, the procedure for revising the asset composition change plan 748, and the procedure for revising the inheritance plan 750.
call. If "Alternative Generation J 3402" is selected, the process proceeds to step 1190, calls the save procedure 835,
The current plan stored in answer storage section 135 is copied to save plan storage 145. Later, at a different time,
If “extract alternative” is selected, step 119
Proceed to step 2 and call the retrieval procedure 840 (3403).
The alternative plan selected by the consultant from the preservation plan storage section 145 is copied, and the current plan in the answer storage section 135 is rewritten. If "display alternative plan" is selected, the process advances to step 1194, and the alternative plan selected by the consultant from the preservation plan storage unit 145 is displayed. At this time, the current plan and the alternative plan are displayed side by side by the display means. If "advice" is selected, the process advances to step 1110. Next, the processing of the inquiry processing unit will be explained using the input/output 1602 as an example, using flowcharts in FIGS. 12 and 13, and a diagram showing an inquiry table in FIG. 14. For procedures to be queried, query tables 1410 and 1420 are set before entering the ice amount matching process. number of sentences r
4J1412 indicates that there are four sentences to be selected. The first selection target text is the fixed element 142
5. Element 1430 for selecting either present or absent
, fixed element 1435 again, element 14 for inputting a number
40, Fixed element 1445, Element 14 for entering a number
50, indicating that it is composed of a fixation element 1455.

The display processing of the inquiry procedure will be explained with reference to FIG. Step 1210 branches depending on the classification 1460 of the elements that make up the text. If the element classification is fixed, the process advances to step 1220 and a character string is displayed as the value. If the element classification is selected, the process proceeds to step 1230, where the value ranges are displayed vertically and surrounded by a frame. If the element classification is input, the process advances to step 1240 and the loco is displayed. At step 1250, if there are any remaining elements of the text being displayed, the process advances to step 1210 to process the next element. If not, proceed to step 1260,
If there remains a sentence to be selected that has not yet been displayed, the process advances to step 1210 to process the first element of the next sentence. If not, the process advances to step 1270, and if there are multiple sentences to be selected, they are surrounded by a frame. As a result, the input/output 1602 is displayed on the display device 220.

The input processing of the inquiry procedure will be explained with reference to FIG. In step 1310, if there are multiple sentences to be selected, the system waits for coordinates to be specified using a pointing device such as a mouse, which is one of the input devices 240, determines the selected sentence from the coordinates, and outputs it to the query table 1414. . Next, the process proceeds to step 1320, where a search is made for a selection or input element of information regarding the selected text in the query table, and if there is none, the process ends. If it is a selected element, the process advances to step 1340, and detecting coordinate values and determining the selected value is repeated for the number of values 1472. If the number of values is not unique (such as 3 or less), the number of selected values is checked repeatedly until coordinates outside the option frame are detected. If it is an input element, the process advances to step 1350, where the input is accepted and the value is checked. Next, step 136
0, output to the query table 1420, and proceed to step 1320, to process the next element.

[Effects specific to the embodiment]

According to this embodiment, there is an effect that questions and answers are given depending on the intention of the person seeking consultation, family situation, financial situation, and reaction to the answer.

For those seeking advice, they can receive terminology explanations, explanations with examples, and more detailed explanations, as well as advice on how to make plans for gifts during their lifetime, obtain estimates of inheritance and gift taxes, and more. This has the effect of printing out the results and taking them home, or allowing you to continue your consultation at a later date.

Further, according to this embodiment, there is an effect that text can be input in a natural language style without key-in and without leaving any ambiguity.

A bank that has installed the system of this example can promote the bank's products by linking them with responses during the consultation process, collect information on the customer's financial situation, and conduct questionnaires on customer impressions after using the product. be.

Furthermore, printing and registration services can be provided in conjunction with the consultation, which has the effect of improving the services provided to the consulter.

According to this embodiment, since advertisement can be defined, there is an effect that the software according to this embodiment can be sold.

〔Effect of the invention〕

As explained in detail above, according to the present invention, a storage unit is provided that stores specialized knowledge in the field of consultation, the situation of the counselor, answers to the counselor, intentions of the counselor, knowledge regarding how to proceed with the consultation, and the progress status of the consultation. The appropriate answer is selected and provided to the consulter based on the client's intentions, the client's level of expertise, the client's situation, and knowledge of how to proceed with the consultation. This has the effect of being able to adjust the flow of the consultation in accordance with the client's needs, and providing answers that suit the client's needs.

[Brief explanation of the drawing]

FIG. 1 is a block diagram for explaining the functions and configuration of an embodiment of the present invention, FIG. 2 is a block diagram showing a system configuration of an embodiment of the present invention, and FIG. 3 is a configuration of an example of a working memory. 4 is a configuration diagram of an example of an expert knowledge storage unit using meta-rule expression, FIG. 5 is a configuration diagram of an example of an expert knowledge storage unit using rule expression, and FIG. 6 is an example configuration diagram of an expert knowledge storage unit using frame expression. 7 is a configuration diagram of an example of a specialized knowledge storage unit based on procedure expressions, FIG. 8 is a configuration diagram of an example of a procedure knowledge storage unit, FIG. 9 is a configuration diagram of an example of an advertisement storage unit, and FIG. 10 11 is a flowchart showing the processing procedure based on the reaction check procedure, FIG. 12 is a flowchart showing the display processing procedure of the inquiry processing section, and FIG. 13 is the flowchart showing the input processing procedure of the inquiry processing section. Flowchart 1 shown in FIG. 14 is a configuration diagram of the inquiry table, and FIGS. 15 to 34 are diagrams showing various screens displayed on the display device at each step. 100 --- knowledge base storage section, 105 --- specialized knowledge storage section, 110 --- proceeding knowledge storage section, 115
--1 advertisement memory section, 120---working memory, 125...-11--intention memory section, 130--
-・Situation record tα section, 135...--Answer storage section, 14
0...-Progress status storage unit, 145--Storage plan storage unit, 150----1.Registered consultation content storage unit,
160 --- Inference control section, 170 --- Inquiry processing section, 180 -- Advertising editorial department, 200 ---
Central processing unit, 220 --- Display device, 240 ---
-m=-input device, 260--11--external storage device, 280--printing device.

Claims (1)

[Scope of Claims] 1. In a computer system for consultation comprising a computer having inference means and a storage device for storing a knowledge base, the knowledge base storage device includes a specialized knowledge storage unit for the field of consultation and a knowledge storage unit for how to proceed with the consultation. The inference means includes a working memory that stores facts found in the inference process, and the working memory stores the situation of the client, the client's intention, the answer to the client, and the progress status of the consultation. the specialized knowledge storage unit includes each storage unit for
It includes an advice rule storage unit consisting of a precondition part and an answer creation part, and the precondition part includes the situation of the consulter, the intention of the consulter, the progress of the consultation, and a description that refers to the answer; A computer system for consultation, characterized in that it is configured to provide answers selected in accordance with the situation of the person being consulted, the intention of the person being consulted, and the progress of the consultation. 2. The answer creation unit includes questions to be asked to the consulter, and is equipped with a means for asking not fixed questions but questions selected according to the situation of the client, the client's intentions, and the progress of the consultation. A consulting computer system according to claim 1, characterized in that: 3. The specialized knowledge storage unit includes a storage unit for definitions of technical terms, and the procedure knowledge storage unit includes means for explaining the terminology to the consultant, and further, when the consultant requests the terminology explanation. 2. The consulting computer system according to claim 1, further comprising interface means having commands for. 4. The specialized knowledge storage section includes a storage section for detailed explanations corresponding to answers, and the storage section for proceeding knowledge includes means for explaining in detail about the immediately preceding answer, 2. The consulting computer system according to claim 1, further comprising an interface means having a command for requesting the following. 5. The specialized knowledge storage unit includes a storage unit for examples corresponding to the answers, and the how-to knowledge storage unit includes means for presenting the examples regarding the immediately previous answer, Claim 1, characterized in that it comprises interface means having a command for requesting
Consultation computer system described in section. 6. The specialized knowledge storage unit includes means for storing advice rules in a hierarchical manner, and the proceeding knowledge storage unit specifies that an answer based on an advice rule in the same group as the advice rule executed immediately before is omitted. 2. The counseling computer system according to claim 1, further comprising interface means having a command for the counselor to request a change of topic. 7. The knowledge storage unit regarding how to proceed with the consultation includes means for printing answers, and includes interface means having a command for the consultant to request printing. The consultation computer system described in Section 1. 8. The knowledge storage unit regarding how to proceed with the consultation includes means for registering contents to be stored in the working memory in an external storage device, and means for retrieving contents registered in the external storage device into the working memory, Claim 1 characterized in that after a person has finished the consultation once, the consultation is restarted from the state of progress of the consultation at the time of termination.
Consultation computer system described in section. 9. The answer to the consultant includes a plan determined by structured data consisting of a character string and a numerical value obtained by necessary calculation, and the specialized knowledge storage unit includes a means for formulating the plan. A consulting computer system according to claim 1, comprising: a computer system for consultation according to claim 1; 10. The consultation computer system according to claim 9, wherein the specialized knowledge storage unit includes means for displaying a plan. 11. The working memory includes a plurality of plans at different points in the series of consultations, and the knowledge storage unit regarding how to proceed with the consultation includes a means for copying and storing the current plan and a means for revising the plan as the consultation progresses. Claim 9, further comprising: means for retrieving the saved plan after the plan has been stored, and further comprising interface means having a command for the consultant to request storage or retrieval.
Consultation computer system described in section. 12. The knowledge storage unit regarding how to proceed with the consultation includes a means for displaying alternative plans saved by the consultant side by side with the current plan, and further requests that the consultant displays these multiple plans side by side. 10. The consulting computer system according to claim 9, further comprising an interface means having a command to perform the following operations. 13. Claims characterized in that the specialized knowledge storage unit includes a revision means for allowing the consultant to revise the plan, and further comprises an interface means having a command for the consultant to request revision. The consultation computer system described in paragraph 9. 14. The consultation progress storage section includes a record of the elapsed time and remaining time from the start of the consultation, and the specialized knowledge storage section includes the degree of necessity of answering each advice rule, and the knowledge storage section regarding how to proceed with the consultation. 2. The counseling computer system according to claim 1, further comprising means for adjusting the amount of replies to the counselor depending on the elapsed time and the remaining time. 15. The counseling computer system according to claim 14, further comprising an interface means having a command for the consultant to change the remaining time. 16. The inference means includes an inquiry means for inquiring the consultant about information necessary for proceeding with the inference, and the inquiry means is composed of a fixed part and an indefinite part selected from arbitrary or specific ranges of words. 2. A computer system for consultation according to claim 1, further comprising means for displaying a plurality of sentences, and means for causing a counselor to select a sentence and determine an indefinite part of the sentence. 17. Claim 16, characterized in that the inquiry means includes means for providing a detailed explanation regarding the sentence or phrase being displayed, and includes interface means having a command for the consultant to request a detailed explanation. Consultation computer system described in section. 18. The consultation computer system according to claim 1, wherein the proceeding method knowledge storage unit includes means for asking the consultant for impressions after using the system. 19. The consulting computer system according to claim 1, wherein the knowledge base storage unit includes storage contents for advertising the installer of the consulting computer system. 20. The consultation computer system according to claim 19, further comprising means for an installer of the consultation computer system to store his/her own advertisement. 21. The consultation computer system according to claim 1, which includes means for an installer of the consultation computer system to collect customer consultation details.