JP7688424B2 - Information Processing System - Google Patents

Description

The present invention relates to an information processing system.

In order to transport or load (vanning) cargo, particularly large products, in containers without damaging or soiling them, the cargo is packaged in packaging materials made of wood, synthetic resin, etc. (see, for example, Patent Document 1).

JP 2010-195411 A

The background to this type of packaging is, for example, that first an importer/exporter requests the transport of goods as a shipper. Then, when a packing company receives a request from the shipper and packs the goods, they check the goods and then consider how to apply conventional technology, including the technology of Patent Document 1 mentioned above, to the packing. The packing company then negotiates with the shipper about the packing method and costs. In other words, many processes in the packing business are dependent on human labor, and efficiency has not progressed. Furthermore, coupled with the decline in the labor force, it is expected that the succession of packing techniques will become even more difficult.

The present invention was made in light of these circumstances, and aims to support the packaging business and improve convenience through automation, efficiency, etc.

In order to achieve the above object, an information processing system according to one aspect of the present invention comprises:
A packing design control means for controlling the creation of a packing design based on attributes of packages to be packed;
a packing cost calculation means for calculating a cost required for packing the package based on the packing design;
an estimate support control means for executing control to support the creation of an estimate of the cost based on a packing request from a shipper of the package and the cost;
Equipped with.

The present invention can support packaging businesses and improve convenience through automation, efficiency, etc.

FIG. 1 is a diagram showing an overview of a service that can be realized by an information processing system according to an embodiment of the present invention. 1 is a diagram illustrating an example of a configuration of an information processing system according to an embodiment of the present invention. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG. 2. 4 is a functional block diagram showing an example of a functional configuration of the server shown in FIG. 3 included in the information processing system shown in FIG. 2 . 5 is a diagram showing an example of a schedule management screen provided by a server having the functional configuration shown in FIG. 4 . FIG. 5 is a diagram showing an example of a quote creation screen provided by a server having the functional configuration shown in FIG. 4 .

The following describes an embodiment of the present invention with reference to the drawings.

First, referring to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 2 described later) to which a server according to one embodiment of the present invention is applied will be described.
FIG. 1 is a diagram showing an overview of this service that can be realized by an information processing system according to an embodiment of the present invention.

The information processing system SYS of this service supports communication and information processing to automate and streamline each step in packaging operations.
The server 1 included in the information processing system SYS serves as a hub for information relating to packing operations, including the stages of quotation, ordering, packing, and billing shown in Figure 1, and enables seamless information transmission between the users of this service, the shipper U1, the business staff U2, and the site staff U3.

Here, the shipper U1 is the sender of the package and the party that requests packing from the packing company. For example, shipper U1, who is an export business, requests a transportation business such as a freight forwarder, and requests packing from the packing company via the transportation business. In the following explanation, the export business and the transportation business are collectively referred to as "shipper U1."

The business person U2 is a person in charge within the packing business who handles various interactions with the shipper U1 and manages requests for packing packages from the shipper U1 as cases.
The on-site person in charge U3 is a person in charge within the packing company who performs the work at the packing site based on the contents of the request for packing the package from the shipper U1.
In this way, the business staff U2 and the site staff U3 are packing businesses that are requested by the shipper U1, such as an export business or a transportation business, who wish to transport luggage, and pack the luggage to make it ready for transport.

An outline of the flow of this service will be described below along steps ST1 to ST4 shown in FIG.
As explained in the Background Art section, the following description will be given assuming that packaging materials using wood are used to transport or load cargo into a container. However, the packaging material is not limited to wood. The packaging material may be made of a material that is an alternative to wood, or may be made of a plurality of materials including wood.

Although not shown in the figure, there is an inquiry stage prior to the estimate shown in step ST1.
An inquiry is a state before an estimate is made, in which case information is sent from a customer (future shipper U1, hereafter simply referred to as shipper U1) to a salesperson (future business person U2, hereafter simply referred to as business person U2). The shipper U1 uses the shipper terminal 2 to input information about the package, schedule, etc., as information required for the estimate, using a screen prepared for each shipper U1, and requests an estimate from the packing company.

In the estimate shown in step ST1, the consignor U1 inputs attribute information including information on the attributes of the package to be packed as a request for estimate using the consignor terminal 2. Package attributes are properties that the package possesses. For example, package attributes include information such as package dimensions (length, width, height), weight, and type (e.g., electronic device, musical instrument, food, etc.), and packaging requirements (e.g., upper limits and specifications for water protection, vibration protection, etc.).
In the estimation in step ST1, it is sufficient to input a part of the attribute information. That is, the shipper U1 can input a part of the attribute information and request a simple rough estimate.

The worker U2 creates a packaging design using the worker terminal 3. The packaging design is a design of the specifications for packaging the package (hereinafter referred to as "packaging specifications"). The packaging design includes information about the packaging materials to be used for packaging the package, such as the type of packaging material (type of material to be used as packaging material), the quantity and dimensions, and which part of the package the material will be used for.
The business person U2 creates a packaging design based on the attribute information of the package.

This service supports the creation of a packaging design by the worker U2. That is, for example, this service provides information on packaging materials required under a predetermined standard (e.g., JIS standard) based on attribute information of a package to the worker U2 via the worker terminal 3. Also, for example, this service provides information on packaging materials required under a predetermined rule within the packing business (e.g., rules for packing services stipulated by a packing business whose quality is higher than the standard) to the worker U2 via the worker terminal 3. The worker U2 can create a packaging design based on the information on packaging materials presented by this service.
Furthermore, the service may provide the business person U2 with information on packaging materials, but may also provide the business person U2 with the packaging design itself. In this case, the business person U2 can adopt the packaging design provided by the service either as is or with appropriate adjustments.

Next, based on the created packaging design, the business person U2 creates an estimate of the cost of packaging. The estimate is the cost when the shipper U1 requests the packing company to pack the goods. The estimate may include the cost of packaging materials including wood, the transportation cost of the packed goods (for example, the cost of a car shown in FIG. 6 described later), the labor cost of the packing company (business person U2 and on-site person U3, etc.), profits, etc.
That is, the business person U2 creates an estimate based on information such as the cost of packaging materials and transportation costs presented by the server 1, labor costs of the packaging company (business person U2 and on-site person U3, etc.), and profits.

This service calculates the cost of packaging materials based on the packaging design, reflecting the market price of wood, etc. Furthermore, for example, this service provides information such as the labor costs and profits of the packaging business (operational staff U2 and on-site staff U3, etc.) as well as the cost of the packaging materials to the business staff U2. The business staff U2 can create an estimate based on the information presented by this service, such as the cost of the packaging materials and the labor costs and profits of the packaging business.
Furthermore, the service may provide information such as the cost of packaging materials, the labor costs of the packing company, and profits to the business person U2, but may also provide a quotation that reflects information such as the cost of packaging materials, the labor costs of the packing company, and profits to the business person U2. In this case, the business person U2 checks the quotation provided by the service and completes the creation by making appropriate adjustments. Also, for example, the business person U2 can check the quotation provided by the service and ultimately adopt it as the quotation as is.
The quotation prepared by the operator U2 is provided to the shipper U1. In this manner, the packing business operator (particularly the operator U2) is supported in preparing the quotation.

Next, in step ST2, the shipper U1 places an order with the packing company after going through a predetermined process (e.g., approval within the shipper U1 company). In other words, the packing company receives a request for packing.

Specifically, for example, the shipper U1 inputs various information into a packing request form via the shipper terminal 2 and adjusts the schedule, etc. That is, for example, the shipper U1 inputs desired information such as the date for bringing the package into the packing company (when the package arrives for the packing company) and the planned transportation of the package (delivery date for the packing company) into the packing request form.
The person in charge of the business U2 creates more specific packing instructions based on the attribute information of the package entered by the shipper U1, various information entered in the form for the packing request, and the packing design.
The packing instruction is a document for instructing the site worker U3 on the specifics of the packing work. However, the contents of the packing instruction are sufficient as long as they contain information to the extent that the site worker U3 can understand the specifics of the packing work. That is, for example, the packing instruction may contain information on the specific work contents of multiple processes included in the packing work, as information to the extent that the novice site worker U3 can understand the specifics of the packing work. Also, for example, the packing instruction may contain only information on the quantity, dimensions, and which part of the package the packing materials will be used for, as information to the extent that the experienced site worker U3 can understand the specifics of the packing work.

In addition, communication may be carried out appropriately between the shipper U1 and the packaging company (particularly the business person U2) until the shipper U1 places an order.
That is, for example, first, the shipper U1 inputs some of the package's attribute information to request an estimate, and the business person U2 provides the shipper U1 with a rough estimate. After confirming that the rough estimate indicates a high possibility of placing an order, the shipper U1 inputs additional package attribute information and requests a formal estimate. The business person U2 then takes the added attribute information into consideration and presents a formal estimate to the shipper U1. The shipper U1 checks the formal estimate and places an order with the packing business operator.

In this way, the present service can support communication between such shipper U1 and the packing company.
When the shipper U1 places an order by e-mail, facsimile, telephone call, etc., the person in charge U2 who receives the order appropriately registers the fact that the order has been received. Then, the process proceeds to the following steps such as the actual packing work.

Next, in step ST3, the site worker U3 performs the packing work at the packing location (the site where the packing is performed).

This service can assist in sharing images (still images, video images, or a combination of both) of the luggage and the packaging process at each of the multiple processes that make up the packing work between the shipper U1 and the packing company (especially the on-site person U3).
That is, as shown in FIG. 1, the site worker U3 uses, for example, a tablet-type site worker terminal 4 to capture images of packages and the state of packing in each of a plurality of processes that make up the packing work.

More specifically, the package to be packed arrives at the packing location. The site worker U3 uses the site worker terminal 4 to take an image of the package to be packed.
The captured image data is managed by the server 1 .

The server 1 can calculate the dimensions of the package to be packed based on the image data of the package and correct the attribute information of the package described above.
In other words, even if the attribute information of the package entered by the shipper U1 is incorrect, the package can be packed more accurately from then on, based on the corrected attribute information. When the attribute information of the package is corrected, the package design and estimate are also appropriately corrected.

This service can assist in cutting lumber of the dimensions distributed as materials to the dimensions actually required for packaging work.
That is, for example, the server 1 tally up the length and number of each component based on information in the packing instructions (or packing design) that the packing company will use for packing on the day (or in the near future), and generate an efficient cutting work plan. The server 1 then inputs information on the cutting dimensions to the machine tool so that the wood can be cut to the dimensions actually required for the packing work, and provides the site worker U3 with information on the type of wood to be cut and how to set the wood. This allows the site worker U3 to efficiently cut the packing materials required for the packing work on the day (or in the near future).
The server 1 may be configured to automatically cut packaging materials required for the packaging work by controlling a machine tool (for example, an industrial robot arm, a cutting machine, a conveyor belt, etc.).

While proceeding with the packing work, the on-site worker U3 also uses the on-site worker terminal 4 to take pictures of the packing components (e.g., bottom and side components) made of wood that are the packing materials for each of the multiple processes that make up the work, as well as the packages that have been packed using these packing components.

Specifically, for example, the contents of the next process in the packing work are displayed as work instructions on the on-site worker terminal 4 used by the on-site worker U3. The on-site worker U3 performs the packing work based on the displayed work instructions for the next process, and uses the on-site worker terminal 4 to photograph the packing materials (e.g., bottom members and side members) made into a box according to that process and the package packed using those packing materials. Then, when the images of the packing materials (e.g., bottom members and side members) made into a box according to that process and the package packed using those packing materials are captured, the contents of the next process in the packing work are displayed as work instructions on the on-site worker terminal 4.

In this manner, image data of packages and packaging materials at each of a plurality of processes constituting the packing work, including the time of arrival, is managed without omission.
This allows the consignor U1 to check the image data for each process of the packing work even when the package is packed. That is, the consignor U1 can feel secure that the package has not been damaged or soiled because it has been properly packed. Also, for the packing company, if the package is damaged or soiled in a later process (e.g., during transportation or after arrival), evidence can be left that the package was not damaged or soiled at the time the packing company packed it and that it was properly packed.

In addition, the on-site worker U3 may use the on-site worker terminal 4 to input information on additional packaging materials and man-hours that are required or no longer required for the packing work, and the input information may be managed.

Although not shown, the packaging operation shown in step ST3 is followed by a shipping stage.
Shipping is a process in which a packaged item is shipped from the packing company (particularly the on-site staff U3) to the shipper U1. The packaged item is shipped in a wooden box by a specified method (for example, by packing it in a container (bunning), by placing it on the bed of a truck that has come to pick it up, etc.).

Also, although not shown, after the above-mentioned shipping, there is a summary stage.
The summary is sent from the packing company (particularly the person in charge U2) to the shipper U1, including the final size of the packed cargo (wooden box), a list of products put in the wooden box (packing list), packing details, etc. In other words, the necessary forms are generated, and evidence photos, etc. are organized and shared.

Specifically, for example, a packing list including images taken at each of a plurality of processes constituting the packing work, including the time of arrival, is created and provided to the shipper U1.
As a result of the above-mentioned packaging work, the cargo is partially or completely hidden in a so-called wooden box, i.e., the "packaged cargo" is delivered to the shipper U1, who is unable to know the details of the cargo or its packaging. In this service, as described above, by providing the packing details to the shipper U1, the shipper U1 can know that the cargo was packed through an appropriate process and that the cargo was in good condition (not damaged or soiled, etc.) before or during the packing work.

Next, in step ST4, the business person U2 makes a bill to the shipper U1. That is, for example, the business person U2 issues an invoice to the shipper U1. Specifically, for example, the invoice is issued by the business person U2 performing a specified operation. The invoice is viewed by the shipper U1 via this service, and is sent by email or mail, etc. The business person U2 can view the information on the issued invoice (billing information) using this service.

That is, for example, this service supports the issuance of an invoice that reflects the work content at the packing work stage in step ST3 described above, based on the quotation issued at the quotation stage in step ST1 described above.
Specifically, for example, this service presents to the worker U2 an invoice with the same contents as the quotation issued in the estimation stage of the above-mentioned step ST1. The worker U2 increases or decreases the cost (addition or deletion of unit price, quantity, and items) based on the work content in the packing work stage of step ST3. This service issues an invoice that reflects the result of the increase or decrease in the cost by the worker U2.

For example, the service may also present to the business person U2 an invoice resulting from increasing or decreasing costs (addition or deletion of unit price, quantity, or items) from the quotation based on the information on additional packaging materials or man-hours that are required or no longer required, which was input at the packing stage in step ST3 described above. In this case, the business person U2 can adopt the quotation provided by the service as is, or with appropriate adjustments.
In this way, the packing company (particularly the person in charge U2) is supported in creating an invoice. The created estimate is then provided to the shipper U1.

In addition, various documents, including quotations and invoices, created through this service may be managed on this service, allowing shipper U1 to view and download the documents he or she needs, and to link with the system used by shipper U1.

In this way, this service supports shippers U1 and packaging companies (operational staff U2 and on-site staff U3) in the packaging business, which includes stages such as packaging design, estimates, ordering, packaging work, and billing, and can improve convenience through automation and efficiency.

Here, we will explain the issues and problems that arise at each step of the conventional packaging business.
In the conventional estimate, a lot of man-hours were required for estimates and proposals. In other words, the shipper U1 requests an estimate in order to decide whether or not to actually place an order. Therefore, it was difficult to put in more than a certain amount of effort to issue an estimate. Therefore, for example, it was difficult to reflect the cost calculation for each estimate.
In addition, there was a problem that the situation at the site of the packing work was difficult to see. That is, for example, the business person U2 who prepares the estimate had to properly hear from the shipper U1 about the dimensions of the package and the information required for packing when making the estimate. Also, for example, the business person U2 is not a person who actually engages in the packing work at the site like the site person U3, so it was difficult for him to properly design the packing specifications. Also, for example, the business person U2 had to take time to understand and use the information about the dimensions of the package and the information required for packing from various shippers U1, which took time and effort, and the work man-hours were required. Also, for example, in order to submit an appropriate estimate, packaging design and cost calculation are necessary, but depending on the speed of the customer's estimate request, the necessary man-hours could not be spent, resulting in an estimate with low accuracy.

Conventionally, packaging design (designing packaging specifications) was time-consuming. In other words, designing packaging specifications is necessary even for quotations. However, packaging design is a process that relies on personnel at the packaging company (e.g., business personnel U2 and on-site personnel U3), and there are only a limited number of personnel with sufficient skills. As a result, it was difficult to design packaging that took into account customer requests and product characteristics at the time of quotations. In other words, it was necessary to create a packaging design document each time to give instructions to on-site personnel U3. Furthermore, creating a packaging design document is a process that requires certain skills, such as strength calculations and understanding JIS standards, and the workload was easily concentrated on those who were able to perform the work.

Conventional packing work relied heavily on human skills. In other words, the packing work was basically based only on the skills of the on-site person in charge U3, and the transfer of skills to other on-site people in charge U3 within the packing company was not advanced. In addition, the work status of the packing work (the progress of the processes that make up the packing work and the specific work content in that process) was not visible from the outside. In addition, for the shipper U1, it was an important process for the proper transportation of the requested luggage, and the content was of concern, but it was also difficult to explain to the shipper U1. In other words, while there were many inquiries, the cost of responding to those inquiries tended to be high. In addition, it was difficult to share information about the process by which the items were packed. In other words, for example, even if photos were taken during the packing work process, it was not enough to simply take the photos, but it was also necessary to explain so that they could be shown to others and to properly manage the photos for each process.

Conventional billing is time-consuming. Specifically, for example, the business person U2 needs to ask the site person U3 about the cost (e.g., the quantity of packaging materials used and labor costs, i.e., the work hours) in order to prepare the invoice. In addition, issuing the invoice requires the work of printing, enclosing, and sending in addition to preparing the invoice.
Furthermore, when making a claim, in addition to preparing an invoice, it was necessary to prepare documents and slips, sort the packaging photos, and send them to the customer, as necessary.
Furthermore, when attempting to share photos of the packing process with the shipper U1, depending on the capacity, sharing may be difficult.

This service increases the added value of the packing work to the shipper U1 by assisting with document creation and sharing for each of the steps mentioned above.

Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-mentioned service, that is, an information processing system according to one embodiment of the present invention.
FIG. 2 is a diagram showing an example of a configuration of an information processing system according to an embodiment of the present invention.

The information processing system shown in FIG. 2 is configured to include a server 1, a shipper terminal 2, a staff member terminal 3, and a site staff member terminal 4.
The server 1, the shipper terminal 2, the worker terminal 3, the site worker terminal 4, and the machine tool 5 are connected to each other via a predetermined network NW such as the Internet.

The server 1 is an information processing device managed by the provider of this service. The server 1 executes various processes for implementing this service while appropriately communicating with the shipper terminal 2, the worker terminal 3, and the site worker terminal 4.
The shipper terminal 2 is an information processing device operated by the shipper U1. The shipper terminal 2 is configured with a smartphone, a tablet, a personal computer, or the like.
The worker terminal 3 is an information processing device operated by the worker U2. The worker terminal 3 is configured as a smartphone, a tablet, a personal computer, or the like.
The site staff terminal 4 is an information processing device operated by the site staff U3. The site staff terminal 4 is configured with a smartphone, a tablet, a personal computer, or the like.
The machine tool 5 is an information processing device that is operated to cut the packaging material used by the site worker U3 to a size required for packaging. The site worker terminal 4 is configured with a smartphone, a tablet, a personal computer, or the like.

Figure 3 is a block diagram showing an example of the hardware configuration of a server in the information processing system shown in Figure 2.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13 .
The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input/output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20 are connected to the input/output interface 15.

The input unit 16 is configured with, for example, a keyboard, and is used to input various information.
The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds.
The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data.
The communication unit 19 communicates with other devices (such as the shipper terminal 2, the worker terminal 3, and the field worker terminal 4 in FIG. 2) via a network NW including the Internet.

Removable media 31, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as necessary.
Further, the removable media 31 can store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

Although not shown, the shipper terminal 2, the worker terminal 3, and the site staff terminal 4 in Fig. 2 can also have a configuration basically similar to the hardware configuration shown in Fig. 3. Therefore, a description of the hardware configuration of the shipper terminal 2, the worker terminal 3, and the site staff terminal 4 will be omitted.
However, the site staff terminal 4 is provided with an imaging unit (so-called camera) as the input unit 16 .

The cooperation of the various hardware and software constituting the information processing system of FIG. 2, including the server 1 of FIG. 3, makes it possible to execute various processes for realizing the present service of FIG. 1 described above. As a result, the service provider can provide the present service described above to users.

Figure 4 is a functional block diagram showing an example of the functional configuration of the server of Figure 3 included in the information processing system of Figure 2.

As shown in FIG. 4, during the processing for supporting the packing business in steps ST1 to ST4 shown in FIG. 1 (hereinafter referred to as "packing business support processing"), the attribute information acquisition unit 51, the packing design control unit 52, the packing cost calculation unit 53, the estimate control unit 54, the packing work management unit 55, the packing material processing control unit 56, and the report generation unit 57 function in the CPU 11 of the server 1. In the memory unit 18 of the server 1, the package DB 81, the packing standard DB 82, the packing cost DB 83, and the environmental load DB 84 are stored as one area.

The parcel DB81 is a database that links and manages information related to each parcel. Specifically, for example, information related to the parcel to be packed, including information on the shipper U1 (e.g., an identifier corresponding to the shipper U1), information identifying the parcel (e.g., an identifier corresponding to the parcel), information on the attributes of the parcel, information on the status of the packing work, information on the packing design (packing specifications), estimate information, billing information, etc., are linked and managed.

The attribute information acquisition unit 51 acquires information on the attributes of the package to be packed. The acquired attribute information of the package to be packed is stored in the package DB 81.

The packaging design control unit 52 executes control for creating a packaging design (packaging specifications) for a package based on the attributes of the package to be packed stored in the package DB 81 .
Specifically, for example, in the estimate shown in step ST1 in FIG. 1, information such as the dimensions (length, width, height), weight, type (e.g., electronic device, musical instrument, food, etc.) of the cargo, and packaging requirements (e.g., upper limits and specifications for water damage prevention, vibration prevention, etc.) input from the cargo terminal 2 by the operation of the cargo owner U1 is acquired as attribute information.

The packaging design control unit 52 executes control to assist the packaging business operator in creating a packaging design document regarding packaging design, based on the attributes of the package.
That is, for example, the packaging design control unit 52 presents an example of a packaging design (packaging specification) generated based on the attribute information of the package to the worker U2 via the worker terminal 3. The worker U2 can create a packaging design by operating the worker terminal 3 and adjusting the presented example of the packaging design.
Furthermore, for example, if there is no problem with the example of the packaging design, the worker U2 can use the example as it is as a packaging design document and complete the creation.
The information on the created packaging design is stored in the package DB 81.
In this manner, the packaging design control unit 52 assists in creating a packaging design.

Here, the packaging standard DB 82 stores in advance information on predetermined standards (for example, JIS standards) and predetermined rules within packaging companies.
In addition to the above-mentioned controls, the packaging design control unit 52 can execute control to create candidate packaging design documents based on specified packaging standards, and execute control to change the candidate packaging design documents based on specifications unique to the packaging company.
Specifically, for example, the packaging design control unit 52 executes control to change candidates for packaging design documents based on information related to predetermined standards stored in the packaging standard DB 82 and predetermined rules within the packaging company.
This allows the packaging design control unit 52 to further support the creation of the packaging design.

In addition to the above control, the packaging design control unit 52 can determine whether the packaging design or packaging design document that has been confirmed or adjusted by the packaging company meets the specified standards or the specified rules of the packaging company, and present the determination result to the packaging company. This makes it possible to prevent the adoption of a packaging design or packaging design document that does not meet the specified standards or the specified rules of the packaging company in a later process (e.g., quotation or packaging work).

In the packaging cost DB83, information on the unit price of packaging materials and the unit price of packaging, including labor costs in the packaging business, is stored in advance. Although not shown, the information on the unit price of packaging materials and the unit price of packaging costs, including labor costs in the packaging business, stored in the packaging cost DB83 is updated to the latest information as appropriate by a specified information processing system, such as the server 1 or another information processing system.

The packing cost calculation unit 53 calculates the cost required to pack the item based on the information on packing costs stored in the packing design and packing cost DB 83.
Specifically, for example, the packing cost calculation unit 53 calculates the cost of packing materials, packing work costs, etc. as costs required for packing an item. As described above, the information on packing costs, including the unit price of packing materials and labor costs in the packing business, stored in the packing cost DB 83 is appropriately updated to the latest information by a predetermined information processing system, such as the server 1 or another information processing system. This allows the packing cost calculation unit 53 to calculate the cost of packing materials taking into account the cost of the packing materials, which varies daily.

The estimate control unit 54 assists the packing company in creating a cost estimate based on the packing request from the cargo owner U1 and the cost calculated by the packing cost calculation unit 53.
That is, for example, when a packing request is received from a cargo owner U1, the estimate control unit 54 assists the packing company in creating a cost estimate based on the cost calculated by the packing cost calculation unit 53.
Furthermore, the estimate control unit 54 presents an example of an estimate to the worker U2 via the worker terminal 3 based on a packing request that has been designed in more detail based on more detailed package attribute information included in the packing request from the shipper U1 of the package acquired via the shipper terminal 2, and on a packing design (packing specifications) created with the support of the packing design control unit 52. The worker U2 can create an estimate by operating the worker terminal 3 and adjusting the presented example of the estimate.
Furthermore, for example, if there is no problem with the example quotation, the business person U2 can use the example as the quotation as is and complete the creation.
Information on the estimate (e.g., estimate data) created as a result of the control of the estimate control unit 54 is stored in the parcel DB 81.
In this manner, the estimate control unit 54 assists in creating an estimate.

The packing operation management unit 55 manages a specific process in the packing operation by attaching a medium with a code that can identify a specific package among multiple packages to the specific package in advance, and reading the package's code during a specific process of the packing operation, which is made up of multiple processes.

The packing work management unit 55 manages the packing work so that the next process can be executed on the condition that the code attached to the package is read in each of the multiple processes that make up the packing work and image data of the package in the current process (photograph taken by the on-site worker U3 using the on-site worker terminal 4) is acquired.

Specifically, for example, the site worker U3 or the like attaches an identification sticker having a two-dimensional barcode (e.g., QR Code (registered trademark)) containing information on the ID of the issued and managed package as a code that can identify a specific package among multiple packages to the specific package in advance. The packing operation management unit 55 manages the package ID and the package status.
The site worker U3 reads the two-dimensional barcode attached to the package and takes a photograph at the same time in a predetermined process of the packing work, which is composed of a plurality of processes, using the site worker terminal 4. The packing work management unit 55 associates the photograph with the predetermined process in the packing work, stores it in the package DB 81, and manages the photograph.
This allows management to ensure that the package has been packed through an appropriate process and that the package was in good condition (not damaged or soiled, etc.) before or during the packing process.

The packaging material processing control unit 56 executes control to automatically process packaging materials to be used as materials for packaging goods using the machine tool 5 based on a packaging design document.
Here, the packaging material processing control unit 56, before the packing work, compiles the length and number of each material to be used in the packing based on the information of the packing instructions (or packing design) for the packing business operator to carry out the packing work on the day (or in the near future), and generates an efficient cutting work plan. Then, the packaging material processing control unit 56 controls the machine tool 5 by inputting information on the cutting dimensions to the machine tool 5 so that the wood is cut to the dimensions actually required for the packing work.
This allows the site worker U3 to efficiently cut the packing materials required for the packing work on that day (or in the near future).

The report generating unit 57 calculates the environmental load caused by the packaging work based on the packaging design document, and outputs a report of the calculation results.
Further, for example, the report generating unit 57 generates the final size of the packed cargo (wooden box), a list of products packed in the wooden box (packing list), packing details, and the like.
Also, for example, the report generator 57 creates an invoice that reflects the cost of the actual packaging work.
The created report (for example, a product list, packing details, etc.) is stored in the package DB 81.
This enables the creation of necessary documents, and the organization and sharing of evidence photos, etc.

The following describes the functions of this information processing system SYS using examples of screens provided by the above-mentioned server 1, with reference to Figures 5 and 6.

FIG. 5 is a diagram showing an example of a schedule management screen provided by the server having the functional configuration shown in FIG.
Based on the package DB 81, the server 1 can provide a package packing schedule management screen (schedule management screen) to the packing company (the business person U2 or the site person U3).
As shown in FIG. 5, the schedule management screen displays the schedule of incoming orders, packing work, shipping, etc.
Schedules for processes such as receiving, packing, and shipping can be changed by dragging and dropping, and when they are changed, the changes are also provided to other users (for example, when a site worker U3 makes a change, the changes are made to other site workers U3). As a result, the schedules of each project are shared easily and in an easy-to-understand format within the packing company. It is also preferable to display a specified mark on the schedule that has recently been changed.

FIG. 6 is a diagram showing an example of a quote creation screen provided by the server having the functional configuration shown in FIG.
Based on the package DB 81, the server 1 can provide a screen for creating an estimate for packaging a package (an estimate creation screen) to the packaging company (the business person U2 or the site person U3).
The estimate creation screen reflects the control of the estimate control unit 54. That is, for example, on the estimate creation screen, it is possible to create an estimate for each package. Based on the packaging specifications (e.g., inner rails, outer rails, etc.), package dimensions (length, width, height, etc.), weight, etc., the size after packaging, estimated cost, gross profit, etc. are automatically calculated by the packaging cost calculation unit 53 and the estimate control unit 54, and are reflected on the estimate creation screen.
As shown in the estimate summary of FIG. 6, data summarizing the packing details to be presented to the customer is also automatically generated based on the packing details and the like stored in the package DB 81.
As shown in the packing details of FIG. 6, when the packing specifications, product dimensions, and product weight are input in the packing estimate column, the size after packing and the estimated cost are displayed.
As shown in the other details of FIG. 6, quotations may also be made for services other than packaging.

The estimate created in this way and various information generated based on the related data (e.g., the report mentioned above) are output as a report in a format preset for each shipper U1 (customer).

In addition, the information processing system SYS (e.g., server 1) can create packaging instructions (design documents) for each type of packaging. The information processing system SYS (e.g., server 1) can automatically generate packaging instructions (design documents) that reflect the data resulting from the operation of the estimate creation screen in FIG. 6 described above, and that conform to predetermined standards (JIS standards) based on basic information such as packaging specifications, size, and weight, as well as the type of wood registered in the master.

In addition, this information processing system SYS (e.g., server 1) can generate media with a code that can identify a specific parcel among multiple parcels. Specifically, for example, it can output instructions and kanban cards for each product to be packed. Forms as media with a code that can identify a specific parcel among multiple parcels can also be customized for each shipper U1 (individual customer company).

In addition, the information processing system SYS (e.g., server 1) can provide the on-site person in charge U3 with a screen via the on-site person in charge terminal 4 that accepts instructions regarding each process of the packing work and the acquisition and registration of evidence (e.g., photographs). The on-site person in charge U3 takes evidence photographs for each process set in the packing instructions. This allows the shipper U1 and the packing company to grasp the progress of the packing work by using photographs of the corresponding process and input of necessary information as keys.

The information processing system SYS (e.g., server 1) also provides the site worker U3 with a screen via the site worker terminal 4 on which billing details can be entered based on estimates and packing results, and a form can be created. Based on the packing results entered by the site worker U3, the information processing system SYS (e.g., server 1) can create an invoice. This allows an invoice to be issued that reflects the actual amount of wood used, labor hours, etc.

It is preferable to use a highly portable terminal equipped with a camera, such as a smartphone or tablet, as the above-mentioned on-site staff terminal 4. In addition, the information and photos acquired by the on-site staff terminal 4 are seamlessly linked to other information processing devices (for example, the staff terminal 3), and it is preferable to use a simple UI that minimizes the burden on workers who use the terminal at the site.
In addition, it is preferable to encourage employees to take and save photos at each process during the packing process. This will prevent employees from missing out on taking and recording photos. It is also preferable that the process for encouraging employees to take photos be able to be specified on a packaging basis. This will allow employees to respond to individual customer requests without missing anything.

In addition, the information processing system SYS (for example, the server 1) can determine that packing is complete by measuring and inputting the weight after the packing work is completed.
In addition, in the shipping phase, it is preferable to provide a UI that allows the progress of the entire project to be checked at a glance.

As described above, the information processing system SYS (for example, server 1) can output a kanban with a unique code for each case when it creates a packing instruction sheet. By reading the code (two-dimensional barcode) attached to the kanban (medium), the on-site worker U3 can automatically link the photo to each package or process, eliminating the need to sort or consolidate the photos.

Here, we will provide additional information about conventional packaging design.
As mentioned above, in the past, when a packing company (a person in charge of packing design) received a request from a shipper to pack a package, they would check the package and then consider how to pack it (corresponding to packing design or simple implementation). Then, the packing company would negotiate with the shipper about the packing method and its cost. In other words, many processes in the packing business were dependent on human labor.
In other words, traditional packing companies relied on experienced staff to design the packing and estimate the cost, based on the contents of the customer's request (including understanding the details of the package). Such staff are valuable. It was extremely difficult to secure such staff, including the transfer of experience and know-how.

For example, traditional packaging companies (those who design packaging) would design packaging by determining the specifications (e.g. dimensions including number and thickness) of the packaging material to be used as the flooring of the package based on the dimensions (length, width, height) and weight of the package. Furthermore, traditional packaging companies would consider the necessity, shape, and weight of auxiliary parts based on the shape of the package, and then take into account the weight of the auxiliary parts and side parts when determining the specifications of the packaging material to be used as the flooring. Some people would handwrite this type of packaging design on paper.

In contrast, in this service, as described above, attribute information of the package is acquired from the shipper U1, and information on packaging materials required by a predetermined standard (e.g., JIS standard) based on the attribute information of the package can be provided to the worker U2 via the worker terminal 3.
Furthermore, this service (information processing system SYS in FIG. 4) can execute control to provide support by creating candidate packing design documents based on predetermined standards related to packaging (e.g., JIS standards), modifying the candidate packing design documents based on the unique specifications of the packaging company, and presenting the modified candidate packing design documents to the creator of the packing design documents.
In addition, this service (information processing system SYS in FIG. 4) can determine whether the packing design or packing specification confirmed or adjusted by the packing business operator meets a specified standard or a specified rule within the packing business operator, and can present the determination result to the packing business operator. This can prevent the use of a packing design or packing specification that does not meet a specified standard or a specified rule within the packing business operator in a later process (e.g., estimate or packing work).
It is precisely because of this support that the burden on experienced personnel is reduced, and it becomes easier to secure human resources without relying on experienced personnel.

In addition, with this service, because control is exercised over the packaging design, the amount of packaging material required can be estimated. Furthermore, as mentioned above, support is provided for the creation of estimates that also reflect the cost of packaging materials. This makes it easier to create and issue more appropriate estimates.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment, and modifications, improvements, etc. that can achieve the object of the present invention are considered to be included in the present invention.

Furthermore, the system configuration shown in FIG. 2 and the hardware configuration of server 1 shown in FIG. 3 are merely examples for achieving the objectives of the present invention and are not particularly limited.

The functional block diagram shown in FIG. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in FIG. 2 is provided with the functionality to execute the various processes described above as a whole, and the functional blocks and databases used to realize this functionality are not particularly limited to the example in FIG. 4.

Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary.
For example, at least a part of the functional blocks and databases arranged on the server 1 side may be transferred to the shipper terminal 2 side or to another information processing device (not shown).
For example, in the above embodiment, the user interface is a web page of a specific website, and therefore the functional configuration shown in Fig. 4 is adopted. For example, if the user interface is configured by application software installed in the shipper terminal 2, at least a part of the functional blocks present in the server 1 may be transferred to the shipper terminal 2.

Furthermore, the above-described series of processes can be executed by hardware or software.
Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

When the series of processes is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium.
The computer may be a computer implemented with dedicated hardware.
Furthermore, the computer may be a computer capable of executing various functions by installing various programs thereon, such as a server, a general-purpose smartphone, or a personal computer.

The recording medium containing such a program may be configured not only as a removable medium (not shown) that is distributed separately from the device body in order to provide the program to the user, but also as a recording medium that is provided to the user in a state where it is already installed in the device body.

In this specification, the steps of writing a program to be recorded on a recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are executed in parallel or individually.

In summary, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted.
That is, an information processing system to which the present invention is applied (for example, an information processing system including the server 1 in FIG. 4)
A packaging design control means (e.g., a packaging design control unit 52) that executes control related to the creation of a packaging design (packaging specifications) based on attributes (e.g., dimensions, weight, type, requirements) of the package to be packed;
A packing cost calculation unit (e.g., a packing cost calculation unit 53) that calculates the cost required for packing the package (e.g., the cost of packing materials, the cost of packing work, etc.) based on the packing design;
A packing estimate creation assistance means (e.g., an estimate control unit 54) that assists a packing business operator in creating the cost estimate based on a packing request from the shipper of the package and the cost;
Equipped with.

The packaging design control means executes control for assisting in the creation of a packaging design document regarding the packaging design based on the attributes of the package.
It is possible.

The packaging design control means creates a candidate for the packaging design document based on a predetermined standard for packaging, modifies the candidate for the packaging design document based on the unique specifications of the packaging business operator, and executes control to support the creator of the packaging design document by presenting the modified candidate for the packaging design document to the creator of the packaging design document.
It is possible.

a packing operation management means (e.g., a packing operation management unit 55) for managing a predetermined process of a packing operation consisting of a plurality of processes by attaching a medium (e.g., an identification sticker) with a code (e.g., a two-dimensional bar code) capable of identifying a predetermined package among a plurality of packages to the predetermined package in advance and reading out the code of the package in the predetermined process of the packing operation;
The sensor may further include:

The packing operation management means manages the packing operation so that the next process can be executed on condition that, in each of the plurality of processes constituting the packing operation, the code attached to the package is read and data of an image of the package in the current process (e.g., a photo taken by the site worker U3 using the site worker terminal 4) is acquired.
It is possible.

A packaging material processing control means (e.g., a packaging material processing control unit 56) that executes control to automatically process packaging materials used as packaging materials for the packages using a machine tool based on the packaging design document;
The sensor may further include:

A report output means (e.g., a report generating unit 57) for calculating the environmental load caused by the packaging work based on the packaging design document and outputting a report of the calculation results;
The sensor may further include:

The packaging design control means executes control for creating the packaging design document based on a predetermined standard for packaging, and executes control for changing the packaging design document based on specifications unique to the packaging company.
It is possible.

1: Server, 2: Shipper terminal, 3: Worker terminal, 4: Site worker terminal, 5: Machine tool, 11: CPU, 18: Storage unit, 20: Drive, 31: Removable media, 51: Attribute information acquisition unit, 52: Packaging design control unit, 53: Packaging cost calculation unit, 54: Estimate control unit, 55: Packaging work management unit, 56: Packaging material processing control unit, 57: Report generation unit, 81: Package DB, 82: Packaging standard DB, 83: Packaging cost DB, 84: Environmental impact DB

Claims (7)

A packing design control means for controlling the creation of a packing design based on attributes of the package acquired from the package owner;
a packing cost calculation means for calculating a cost required for packing the package based on the packing design;
an estimate support control means for executing control to support the creation of an estimate of the cost based on a packing request from a shipper of the package and the cost;
a report generating means for issuing an invoice reflecting the actual amount of wood used and the number of man-hours based on the packing results input by the on-site staff who was in charge of the on-site work of packing the cargo based on the packing design;
Equipped with
The packaging design control means executes control for assisting in the creation of a packaging design document regarding the packaging design based on the attributes of the package,
The packaging design control means creates a candidate for the packaging design document based on a predetermined standard for packaging, modifies the candidate for the packaging design document based on the unique specifications of the packaging business operator, and executes control to support the creator of the packaging design document by presenting the modified candidate for the packaging design document to the creator of the packaging design document.
Information processing system. a packaging cost database storing information regarding unit packaging costs;
Further equipped with
The estimate assistance control means assists in creating an estimate based on the packing unit price stored in the packing cost database,
The report generating means issues an invoice that further reflects the packing unit price stored in the packing cost database.
The information processing system according to claim 1 . a packing operation management means for managing a predetermined process of a packing operation, which is made up of a plurality of processes, by attaching a medium having a code capable of identifying a predetermined package among the plurality of packages to the predetermined package in advance and reading out the code of the package in the predetermined process of the packing operation;
The information processing system according to claim 2 , further comprising: The packing work management means presents the packing work schedule to the on-site staff for the package for which a registration has been made to the effect that an order has been received from the shipper, and manages the same.
The information processing system according to claim 3 . the packing operation management means manages the packing operation so that a next process can be executed on condition that, in each of the plurality of processes constituting the packing operation, the code affixed to the package is read and image data of the package in the current process is acquired.
The information processing system according to claim 3 . a report output means for calculating an environmental load imposed by the packaging and the packaging operation based on the packaging design document and outputting a report of the calculation results;
The information processing system according to claim 3 , further comprising: a packaging material processing control means for controlling automatic processing of packaging materials to be used as packaging materials for the packages by a machine tool based on the packaging design document;
The information processing system according to claim 1 , further comprising:

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