JP7645211B2 - Facility operation support device and facility operation support method - Google Patents

Description

The present invention relates to a facility management support device and a facility management support method.

People go to various facilities to enjoy various sports and events. These facilities provide the visitors with the space, equipment, and services to enjoy sports and events, and make a profit. However, there are a huge number and types of such facilities, and in some cases it is difficult for users to recognize their existence and choose the appropriate one.
In response to this, technologies have been proposed that make it easier to identify and use such facilities, such as a technology that easily and quickly provides ski-related information required for selecting a ski resort, such as ski runs, snow conditions, transportation to the ski resort, and ski resort facilities, via the Internet when searching for a ski resort that meets various conditions (see Patent Document 1).

This technology relates to an information server device connected to multiple information terminal devices via the Internet to manage and provide information, and the information server device is equipped with a storage unit that stores information for any category, such as ski resort guides by region, ski resort guides by purpose, ski resort facility guides, ski resort service guides, and accommodation guides around the ski resort, and has a domain name consisting of a predetermined character string; a selection unit that displays information items stored in the storage unit for any category and prompts the user to select one of them; and a display unit that displays the information selected by the selection unit, and the display unit presents any search conditions to prompt the user to search, narrows down the information selected by the selection unit, displays the narrowed down information in a list so that it can be easily compared with each other, and is characterized by having a search unit in which marks associated with each information item are placed for each information item, and a display unit that displays the final narrowed down information.

In addition, a technology has been proposed in which the navigation device suggests potential destinations to the user, thereby assisting the user in deciding on a final destination (see Patent Document 2).

This technology relates to a navigation device that sets a route to a specified destination and provides guidance based on the set route, the navigation device comprising: instruction input means for a user to input a proposal request instruction, which is an instruction to have the device propose the destination; destination information storage means that stores information about the proposed destination; reference information acquisition means for acquiring at least one reference information item among the current time, the weather for that day, and the calendar for that day; extraction means that, when a proposal request instruction is input from the instruction input means, extracts candidate proposed destinations from the destination information storage means based on the reference information acquired by the reference information acquisition means; and candidate notification means that notifies the candidate proposed destinations extracted by the extraction means, and is configured such that, of the proposed destinations notified by the candidate notification means, one specified by the user is identified as the destination for setting the route.

Registered Utility Model No. 3043794 Japanese Patent Application Publication No. 11-337361

Certainly, there is conventional technology that allows users to search for facilities according to certain conditions, but this technology is based on the user's perspective, and no technology has been proposed that takes into account the perspective of facility management. Therefore, from the perspective of facility management, it is desirable to provide information in a way that leads to profits.
SUMMARY OF THE PRESENT EMBODIMENT An object of the present invention is to provide a technique for improving the profitability and operational efficiency of a facility by providing appropriate information to the facility and its users.

The facility operation support device of the present invention that solves the above-mentioned problem includes a storage device that stores at least business/slow information and resource information for each of a plurality of facilities, request information regarding the use of the facility obtained in advance for a user who plans to use a specific facility, resource information including the business/slow information for each of the plurality of facilities and map data within the facility, information on the user's location within the facility and behavior at that location which is the user's behavior history when using any of the plurality of facilities, and weather information inside and outside the area where each of the plurality of facilities is located which is obtained from a predetermined information providing system, and is an adaptive facility equipped with equipment or services that are adapted to behavioral characteristics corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavior history, and in which resources corresponding to the request information are available from the perspective of at least one of business/slow periods or weather at the time the user plans to use the facility, a process of distributing information about the identified facility as a candidate facility to a terminal of the user, and a calculation device that executes a process of carrying out a predetermined payment procedure in response to a payment request generated in relation to a reservation or use by the user of the candidate facility.
Furthermore, the facility operation support method of the present invention is characterized in that an information processing device stores at least business/slow information and resource information for each of a plurality of facilities in a storage device, and executes the following processes based on request information regarding the use of a facility obtained in advance for a user who plans to use a specific facility, resource information including the business /slow information for each of the plurality of facilities and map data within the facility, information on the user's location within the facility and behavior at that location which is the user's behavior history when using any of the plurality of facilities, and weather information inside and outside the area where each of the plurality of facilities is located, obtained from a specified information providing system, to identify suitable facilities equipped with equipment or services that are adapted to behavioral characteristics corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavior history, and in which resources corresponding to the request information are available in terms of at least one of business/slow information or weather at the time the user plans to use the facility, a process of distributing information about the identified facilities as candidate facilities to the user's terminal, and a process of performing a specified payment procedure in response to a payment request generated in relation to a reservation or use by the user of the candidate facility.

The present invention makes it possible to improve the profitability and operational efficiency of a facility by providing appropriate information to the facility and its users.

1 is a diagram illustrating a network configuration including a facility operation support device according to an embodiment of the present invention. 1 is a diagram illustrating an example of a hardware configuration of a facility operation support device according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a hardware configuration of a user terminal according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a facility terminal according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a facility master DB according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a facility state DB according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a user DB according to the present embodiment. FIG. 2 is a diagram illustrating an example of a configuration of a management plan DB according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a life log according to the present embodiment. FIG. 2 is a diagram showing an example of a flow of a facility operation support method in the present embodiment. FIG. 4 is a diagram showing an example of a screen in the present embodiment. FIG. 2 is a diagram showing an example of a flow of a facility operation support method in the present embodiment. FIG. 4 is a diagram showing an example of a screen in the present embodiment. FIG. 4 is a diagram showing an example of a screen in the present embodiment.

<Network Configuration>
An embodiment of the present invention will be described in detail below with reference to the drawings. Fig. 1 is a network configuration diagram including a facility operation support device 100 according to the present embodiment. The facility operation support device 100 shown in Fig. 1 is a computer that makes it possible to improve the profitability and operation efficiency of a facility by providing appropriate information to the facility and users of the facility.

As shown in FIG. 1, the facility operation support device 100 of this embodiment is communicatively connected to a user terminal 200, a facility terminal 300, and an information providing system 400 via an appropriate network 1 such as the Internet. Therefore, these may be collectively referred to as a facility operation support system 10.

The facility operation support device 100 of this embodiment can be said to be a device that provides information to users of each facility and provides support services for management plans for each facility based on the information provided.

On the other hand, the user terminal 200 is a terminal used by the user when using the information provision service from the facility operation support device 100. Specifically, it can be a smartphone, a tablet terminal, a personal computer, etc.

Facility terminal 300 is a terminal operated by a facility that provides various services such as sports, food and drink, and accommodation. This facility terminal 300 is a device that is operated by the facility manager, receives information from facility management support device 100 via network 1, and acquires and manages management plan information for the facility.

The information providing system 400 is a system that provides various information such as weather and traffic conditions to the facility operation support device 100. For example, an information providing system operated by a weather forecasting company or a transportation facility is assumed.
<Hardware Configuration>
The hardware configuration of the facility operation support device 100 of this embodiment is as shown in FIG.

That is, the facility operation support device 100 includes a storage device 101, a memory 103, a computing device 104, and a communication device 105.

Of these, the storage device 101 is composed of an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

In addition, memory 103 is composed of a volatile memory element such as RAM.

The calculation device 104 is a CPU that executes the program 102 stored in the storage device 101 by reading it into the memory 103, etc., and performs overall control of the device itself as well as various judgments, calculations, and control processes.

The program 102 includes an attendance prediction engine 110 and an operation plan generation engine 111.

The attendance prediction engine 110 is an engine that predicts the number of visitors to the facility based on, for example, information on the number of visitors distributed from the facility terminal 300 and information on weather, traffic conditions, etc. distributed from the information provision system 400. This attendance prediction engine 110 can assume a model generated by machine learning that predicts the number of visitors using various information as input, but is not limited to this.

The management plan generation engine 111 is an engine that estimates the resources required for a given period based on master data of resources such as equipment and personnel at each facility and a busy/slow period prediction such as the number of visitors (predicted value) at the facility for each period by the above-mentioned visitor prediction engine 110. This management plan generation engine 111 can assume a model generated by machine learning that generates a resource allocation plan using various information as input, but is not limited to this.

The communication device 105 is assumed to be a network interface card or the like that is connected to the network 1 and handles communication processing with the user terminal 200, the facility terminal 300, and the information provision system 400.

If the facility operation support device 100 is a standalone machine, it is preferable for it to further include an input device that accepts key input or voice input from the user, and an output device such as a display that displays processed data.

In addition to the program 102 for implementing the functions required for the facility operation support device of this embodiment, the storage device 101 also stores at least a facility master DB 125, a facility status DB 126, a user DB 127, and an operation plan DB 128. However, details of these databases will be described later.

The hardware configuration of the user terminal 200 of this embodiment is as shown in FIG. 3. The user terminal 200 of this embodiment includes a storage device 201, a memory 203, a calculation device 204, an input device 205, an output device 206, a communication device 207, a GPS unit 208, and a gyro unit 209.

Of these, the storage device 201 is composed of an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

In addition, memory 203 is composed of a volatile memory element such as RAM.

The calculation device 204 is a CPU that executes the program 202 stored in the storage device 201 by reading it into the memory 203, etc., and performs overall control of the device itself as well as various judgments, calculations, and control processes.

The program 202 includes an app 210. This app 210 is provided, for example, from the facility terminal 300 or the facility operation support device 100, and records information such as the current position and posture of the user terminal 200 as a life log 225, and distributes this to the facility operation support device 100.

The input device 205 is a device such as a keyboard or microphone that accepts key input or voice input from the user.

The output device 206 is a device such as a display or speaker that displays the processing data in the calculation device 204.

The communication device 207 is assumed to be a network interface card or the like that is connected to the network 1 and handles communication processing with the facility operation support device 100.

The GPS unit 208 receives signals from GPS (Global Positioning System) satellites and calculates the current position of the user terminal 200 .

The gyro unit 209 is a unit that observes the behavior of the user terminal 200, such as the tilt and acceleration on the three axes x, y, and z.

Note that in addition to the program 202 for implementing the functions required for the user terminal 200 of this embodiment, at least a life log 225 is stored in the storage device 201. However, details of this life log 225 will be described later.

The hardware configuration of the facility terminal 300 of this embodiment is as shown in FIG. 4. The facility terminal 300 of this embodiment includes a storage device 301, a memory 303, a computing device 304, an input device 305, an output device 306, and a communication device 307.

Of these, the storage device 301 is composed of an appropriate non-volatile storage element such as an SSD (Solid State Drive) or a hard disk drive.

In addition, memory 303 is composed of a volatile memory element such as RAM.

The calculation device 304 is a CPU that executes the program 302 stored in the storage device 301 by reading it into the memory 303, etc., and performs overall control of the device itself as well as various judgments, calculations, and control processes.

The input device 305 is a device such as a keyboard or microphone that accepts key input or voice input from facility personnel, etc.

The output device 306 is a device such as a display or speaker that displays the processed data in the calculation device 304.

The communication device 307 is assumed to be a network interface card or the like that is connected to the network 1 and handles communication processing with the facility operation support device 100 and the user terminal 200.

The storage device 301 also stores at least facility status information 325 and management plan information 326, in addition to a program 302 for implementing functions required for the facility terminal 300 of this embodiment. However, details of these pieces of information will be described later.
<Data structure example>
Next, a description will be given of various types of information used by the facility operation assistance device 100 of this embodiment. Fig. 5 shows an example of the facility master DB 125 in this embodiment.

The facility master DB 125 in this embodiment is a database that stores basic information about each facility. This facility master DB 125 is a collection of records that link information such as the name, location, capacity, equipment, and services of the facility, using a facility ID that uniquely identifies the facility as a key. It is assumed that the data contained in each record in the facility master DB 125 is obtained from the facility terminal 300 of the facility.

Next, FIG. 6 shows an example of the facility status DB 126 in this embodiment. The facility status DB 126 in this embodiment is a database that stores time-series data on events that may change, such as the weather, snow conditions, and number of visitors at each facility.

This facility status DB126 is a collection of records that link data such as the observation date and time when an event observation was performed at the facility, the weather at the observation date and time, the target equipment, snowfall, and the number of visitors, using a facility ID that uniquely identifies the facility as a key.

The data contained in each record in the facility status DB 126 can be assumed to be obtained from the facility terminal 300 or information provision system 400 of the facility.

Next, FIG. 7 shows an example of the user DB 127 in this embodiment. The user DB 127 in this embodiment is a database that stores various information about users to be managed by this facility operation support device 100.

This user DB127 is a collection of records that link data such as the user's name, address, current location information, facility usage date, and facility usage history, using a user ID that uniquely identifies the user as a key.

The data contained in each record in the user DB 127 can be assumed to be acquired from the user terminal 200 or the facility terminal 300.

Next, FIG. 8 shows an example of the management plan DB 128 in this embodiment. The management plan DB 128 in this embodiment is a database that stores a proposed deployment plan for equipment and personnel at each facility, which is generated for that facility by the facility management support device 100.

This management plan DB128 is a collection of records that link data such as the planned period, the equipment/services that are the subject of the management plan, and their deployment resources, using a facility ID that uniquely identifies the facility that is the subject of the management plan as a key.

Next, FIG. 9 shows an example of the life log 225 in this embodiment. The life log 225 in this embodiment is data on each event observed regarding a user who operates the above-mentioned user terminal 200.

This life log 225 is a collection of records that link data such as the observation date and time, observation location, and observation data of the log, using a log ID that uniquely identifies the log as a key.

The data contained in each record in the life log 225 can be assumed to be acquired from the GPS unit 208 and/or the gyro unit 209 in the user terminal 200 .
<Flow Example 1>
The actual procedure of the facility operation support method according to this embodiment will be described below with reference to the drawings. The various operations corresponding to the facility operation support method described below are realized by a program that is read into memory or the like and executed by the facility operation support device 100. This program is made up of code for performing the various operations described below.

Figure 10 is a diagram showing an example of a flow of the facility operation support method in this embodiment. In this case, the facility operation support device 100 receives request information regarding facility use from the user terminal 200 (s1). This request information includes information such as the type of facility to be used, the planned date of use, and what to do at the facility (the facilities and services to be used), for example.

Next, the facility operation support device 100 searches for records in the facility master DB 125 that contain a value (the facility or service desired) indicated by the request information in at least one of the facility and service columns (s2).

Next, the facility operation support device 100 refers to the facility status DB 126 and extracts from each record searched in s2 the value of the weather column (e.g., sunny), the value of the facilities column (e.g., slope), the value of the snow depth column (e.g., 150 cm), and the value of the number of visitors column (e.g., 422 people; busy/unbusy information) (s3).

The facility operation support device 100 also acquires weather information for the inside and outside of the location area of each facility indicated by the records searched for in s2, obtained from the information providing system 400 (s4).

Then, based on the information obtained in steps s2 to s4, the facility operation support device 100 identifies as candidate facilities facilities that can be used based on at least one of the factors, such as busy/slow periods and weather, during the period when the user plans to use the facility, in response to the above-mentioned user request information (s5).

In this case, for example, the facility operation support device 100 extracts facilities and equipment that are within the user's tolerance range or that can operate in accordance with the user's desired usage period (e.g., sunny skies and snowfall of 100 cm or more), have the equipment that is planned for use (e.g., a mogul slope), and have a visitor count below the threshold for restricting entry or below a user-specified threshold (e.g., occupancy rate of 70% or less of capacity).

Then, the facility operation support device 100 responds to the user terminal 200 of the user with information on the candidate facility identified in s5 (see screen 1000 in FIG. 11) (s6). As illustrated in FIG. 11, it is preferable to similarly identify affiliated facilities located in the vicinity of the candidate facility as candidate facilities using the facility master DB 125 and facility status DB 126, and respond to the user terminal 200.

When the user views this screen 1000 and is satisfied with the facilities and services presented here and decides to use them, the user clicks the reservation and payment button 1001 to complete the reservation and payment procedures.

Meanwhile, the facility operation support device 100 receives a reservation or payment request from the above-mentioned user terminal 200, and executes a predetermined process as appropriate, for example, with a linked reservation management system or a payment system of a financial institution (s7), responds with the result to the user terminal 200, and ends the process.

When processing steps s2 to s5, the facility operation support device 100 may acquire behavioral history ("facility usage history") managed in the user DB 127, which is life log 225 data previously obtained from the user terminal 200, and analyze behavioral characteristics at facilities of the type indicated by the request information among the facilities indicated in this behavioral history.

For example, based on data such as the user's location information and postural behavior information shown in the behavioral history related to the facility "ski resort," and data such as a facility map shown in the record of the ski resort in the facility master DB125, it is analyzed what kind of slope (e.g., advanced run) the user is on and what kind of run (e.g., straight downhill at high speed) the user is making.

The facility operation support device 100 then identifies suitable facilities that have equipment or services that are suitable for these behavioral characteristics based on the information indicated in the records of the corresponding facilities in the facility master DB 125 and the facility status DB 126.

In addition, when processing steps s2 to s5, the facility operation support device 100 identifies facilities with traffic conditions that allow them to be reached within a specified time period on the travel route between the candidate facility and a location specified by the user (e.g., home) based on traffic condition information obtained from the information provision system 400.
<Flow Example 2>
Next, the process of generating a management plan will be described with reference to Fig. 12, which is a diagram showing an example of the flow of a facility management support method according to this embodiment.

In this case, the facility operation support device 100, for example, for a specified period, tallys up the details of reservations (and payments) made by each user in s7 for the above-mentioned candidate facilities (s10).

Next, the facility operation support device 100 determines the busy/quiet status of the candidate facility for the period based on the above-mentioned aggregation results (s11). For example, the busy/quiet status for the target period can be calculated from the number of expected visitors obtained by aggregating the details of each reservation for the ski resort and the capacity of the ski resort.

Next, the facility operation support device 100 generates a deployment plan for each resource in the facility based on the busy/quiet situation determined in s11 (s12).

This generation can be assumed to be performed, for example, by a model obtained by machine learning in which the busy/quick situation at each facility and the customer satisfaction at the facility are used as input, and the resource allocation details at each facility are used as output, that is, by the operation plan generation engine 111. This operation plan generation engine 111 will determine the allocation details of resources, such as equipment and personnel, that can maintain customer satisfaction and customer response efficiency at or above a predetermined level in response to busy/quick situations.

The facility operation support device 100 also distributes the layout plan, i.e., the facility operation plan (screen 1100 in FIG. 13 and screen 1200 in FIG. 14) generated in s12 to the facility terminal 300 of the target facility (s13), and ends the process.

The above describes in detail the best mode for carrying out the present invention, but the present invention is not limited to this, and various modifications are possible without departing from the spirit of the present invention.

According to this embodiment, it is possible to improve the profitability and operational efficiency of the facility by providing appropriate information to the facility and its users.

The description in this specification makes clear at least the following. That is, in the facility operation support device of this embodiment, the computing device may acquire, from the user's terminal, a behavioral history of the user's use of one of the multiple facilities, analyze behavioral characteristics at the facility indicated by the behavioral history, identify suitable facilities from among the multiple facilities that have equipment or services that are suitable for the behavioral characteristics based on the resource information, and identify the available facility from among the suitable facilities.

This makes it possible to efficiently identify facilities that fit the individual behavioral characteristics of a user, present them to the user, and generate management plans for those facilities. Ultimately, it becomes possible to further improve the profitability and management efficiency of a facility by providing more appropriate information to the facility and its users.

In addition, in the facility operation support device of this embodiment, the computing device may, in the process of identifying the facility, identify a facility that is available for use in terms of at least one of busy/slow periods or weather at the time of the user's planned use based on information on traffic conditions obtained from a specified information providing system for a travel route between the candidate facility and a location specified by the user, and that has traffic conditions that allow it to be reached within a specified time period based on information on traffic conditions obtained from a specified information providing system.

This makes it possible to efficiently identify facilities that fit the individual traffic conditions of a user, present them to the user, and generate an operation plan for those facilities.
Ultimately, through more appropriate provision of information to the facility and its users, it will be possible to further improve the profitability and operational efficiency of the facility.

In addition, in the facility operation support device of this embodiment, the computing device may further execute a process of tallying up the reservations made to the candidate facility during a specified period, determining the busy/quiet situation at the candidate facility during that period, and generating a resource allocation plan according to the busy/quiet situation.

This makes it possible to generate an operating plan for the facility that takes into account real-time busy and slow times based on each user's reservation processing. This in turn makes it possible to further improve the profitability and operating efficiency of the facility by providing appropriate information to the facility and its users.

In addition, in the facility operation support method of this embodiment, the information processing device may acquire, from the user's terminal, a behavioral history of the user's use of one of the multiple facilities, analyze behavioral characteristics at the facility indicated by the behavioral history, identify suitable facilities from among the multiple facilities that have equipment or services that are suitable for the behavioral characteristics based on the resource information, and identify the available facility from among the suitable facilities.

In addition, in the facility operation support method of this embodiment, the information processing device, when performing the process of identifying the facility, may identify a facility that is available in terms of at least one of busy/slow periods or weather at the time of the user's planned use based on information on traffic conditions obtained from a specified information providing system for a travel route between the candidate facility and a location specified by the user, and that has traffic conditions that allow it to be reached within a specified time period based on information on traffic conditions obtained from a specified information providing system.

In addition, in the facility operation support method of this embodiment, the information processing device may further execute a process of tallying up the reservations made to the candidate facility during a specified period, determining the busy/quiet situation at the candidate facility during that period, and generating a resource allocation plan according to the busy/quiet situation.

1 Network 10 Facility operation support system 100 Facility operation support device 101 Storage device 102 Program 103 Memory 104 Arithmetic device 105 Communication device 110 Attendance prediction engine 111 Operation plan generation engine 125 Facility master DB
126 Facility Status DB
127 User DB
128 Management Plan DB
200 User terminal 201 Storage device 202 Program 203 Memory 204 Arithmetic device 205 Input device 206 Output device 207 Communication device 208 GPS unit 209 Gyro unit 210 Application 225 Life log 300 Facility terminal 300 User terminal 301 Storage device 302 Program 303 Memory 304 Arithmetic device 305 Input device 306 Output device 307 Communication device 325 Facility status information 326 Management plan 400 Information provision system

Claims (6)

a storage device for storing at least busy/unbusy information and resource information for each of a plurality of facilities;
a processing unit for executing a process of identifying a suitable facility having equipment or services suitable for a behavioral characteristic corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavior history based on request information regarding a user who plans to use a specific facility, which is obtained in advance from the user who plans to use the facility, resource information including the busy/slow periods of each of the multiple facilities and map data within the facility, information on the user's location within the facility and behavior at the location as a behavior history of the user when using any of the multiple facilities, and weather information within and outside the area where each of the multiple facilities is located, obtained from a specified information providing system, and in which resources corresponding to the request information are available in terms of at least one of busy/slow periods or weather during the user's planned period of use; a processing unit for delivering information about the identified facility as a candidate facility to a terminal of the user; and a processing unit for carrying out a specified payment procedure in response to a payment request generated in relation to the user's reservation or use of the candidate facility.
A facility operation support device comprising: The computing device includes:
In the process of identifying the facility, a facility is identified that is available for a resource according to the request information in terms of at least one of busy/slow periods and weather at the time when the user plans to use the facility, and that has traffic conditions that allow the facility to be reached within a specified time period, based on information on traffic conditions obtained from a specified information providing system with respect to a travel route between the candidate facility and a location specified by the user.
2. The facility operation support device according to claim 1 . The computing device includes:
and further executing a process of aggregating the reservations made to the candidate facility during a predetermined period, determining a busy/unbusy state at the candidate facility during the period, and generating a resource allocation plan according to the busy/unbusy state.
2. The facility operation support device according to claim 1 . An information processing device,
storing at least busy/unbusy information and resource information for each of the plurality of facilities in a storage device;
a process of identifying a suitable facility having equipment or services suitable for a behavioral characteristic corresponding to the behavior at a specific location within the facility as indicated by an analysis result of the behavior history based on request information regarding the use of a specific facility obtained in advance for a user who plans to use the facility, resource information including the busy/slow periods for each of the multiple facilities and map data within the facility, information on the user's location within the facility and behavior at that location as a behavior history of the user when using any of the multiple facilities, and weather information within and outside the area where each of the multiple facilities is located, the process comprising: a process of determining the facility as a suitable facility and a process of determining whether the resource corresponding to the request information is available from the viewpoint of at least one of busy/slow periods or weather during the user's planned period of use, the process comprising: a process of distributing information about the identified facility to a terminal of the user as a candidate facility; and a process of carrying out a predetermined payment procedure in response to a payment request generated in relation to a reservation or use by the user of the candidate facility.
A facility operation support method comprising the steps of: The information processing device,
In the process of identifying the facility, a facility is identified that is available in terms of at least one of busy/unbusy periods or weather at the time of the user's planned use based on information on traffic conditions obtained from a predetermined information providing system with respect to a travel route between the candidate facility and a location designated by the user, and that has traffic conditions that allow the facility to be reached within a predetermined time period.
5. The facility operation support method according to claim 4. The information processing device,
a process of aggregating the reservations made to the candidate facility during a predetermined period, determining a busy/unbusy state at the candidate facility during the period, and generating a resource allocation plan according to the busy/unbusy state;
5. The facility operation support method according to claim 4.

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