JP7594964B2 - Information processing device and information processing method - Google Patents

Description

The present invention relates to an information processing device and an information processing method.

Patent document 1 discloses a technology that calculates a recommended vehicle route from a departure point to a destination based on a destination and estimated arrival time input by a user, and sets a departure time based on a predetermined travel speed.

JP 2005-275678 A

However, depending on road conditions and the vehicle being dispatched, the user may arrive at the meeting point before the vehicle, and the user may have to wait at the meeting point until the vehicle arrives. While waiting for the vehicle, the user may not be able to make effective use of their waiting time.

The present invention has been made in consideration of the above problems, and its purpose is to provide an information processing device and information processing method that can assist a user in making effective use of the waiting time when a vehicle is dispatched to a user in response to the user's request, even if the user has to wait at a meeting point until the vehicle arrives.

In order to solve the above-mentioned problems, an information processing device and information processing method according to one aspect of the present invention obtains service information related to services provided at or near the meeting point related to the meeting point when outputting information related to a meeting between a user and a vehicle to be dispatched to the user to the user. Then, based on the service information, it is determined whether or not a service is available, and services determined to be available are extracted as available services in association with the vehicle, and information specifying the available services is output in addition to the information related to the meeting.

According to the present invention, when a vehicle is dispatched to a user in response to the user's request, even if the user has to wait at a meeting point until the vehicle arrives, the system can help the user make effective use of the waiting time.

FIG. 1 is a block diagram showing the configuration of an information processing system according to an embodiment of the present invention. FIG. 2 is a flowchart showing the processing of the information processing system according to an embodiment of the present invention.

Next, an embodiment of the present invention will be described in detail with reference to the drawings. In the description, the same parts will be given the same reference numerals and duplicate explanations will be omitted.

[System Configuration]
Fig. 1 is a block diagram showing a configuration of an information processing system according to an embodiment of the present invention. As shown in Fig. 1, the information processing system includes a terminal 100 (information terminal), a server 200, and a vehicle 300, which are connected to each other via a wireless or wired network 400.

The network 400 may be, for example, the Internet. The network 400 may also use a mobile communication function such as 4G/LTE or 5G.

The terminal 100 accepts a user operation and outputs information related to the accepted operation to the network 400. The terminal 100 may also output a request for dispatching a vehicle to the network 400 based on the user operation. An example of the terminal 100 is a mobile terminal (smartphone, tablet, etc.) that a user uses on a daily basis.

Vehicle 300 is a vehicle that provides transportation to a destination specified by a user, and may be, for example, an autonomous vehicle. Other examples of vehicle 300 include various types of transportation, such as manned or unmanned taxis, buses, and trucks. Multiple vehicles may be registered in the information processing system.

The vehicle 300 may output vehicle information about the vehicle 300 at a predetermined timing or at a predetermined cycle, or may output vehicle information about the vehicle 300 based on a request from the terminal 100 or the server 200.

Information related to a meeting between a user and a vehicle to be dispatched to the user is input to the server 200. The server 200 may be installed in an external server (not shown) that provides a vehicle dispatch service, or may be installed in the terminal 100 or the vehicle 300. Examples of "information related to a meeting" will be described later.

In the following, it is assumed that the terminal 100, the server 200, and the vehicle 300 can communicate with each other bidirectionally via the network 400.

[Device configuration]
Next, a description will be given of the terminal 100 (information terminal). As shown in FIG.

Sensor 150 is made up of a group of multiple sensors, including a position detection sensor that acquires position information of terminal 100. For example, the position detection sensor is a sensor that measures absolute position, such as a GPS (Global Positioning System).

The display unit 160 displays information on the travel route from the position of the terminal 100 to the meeting point, which is necessary for the user to travel to the meeting point with the vehicle 300. The display unit 160 also displays guidance information for guiding the user's travel to the meeting point. In addition, the display unit 160 may display information on the vehicle 300 and information on the travel route of the vehicle 300. The travel route information and the guidance information for guiding the user's travel may be obtained from the server 200 via the network 400 by the communication unit 110 described later.

Note that the display unit 160 is not limited to presenting various types of information through visual information. The display unit 160 may present information to the user through auditory information, or may generate vibrations and present information to the user through vibration stimulation.

The display unit 160 may provide various notifications to the user using visual information, auditory information, vibration stimuli, etc. Examples of the content of the notification by the display unit 160 include information (service information) about a meeting point where the user is to meet the vehicle 300, or about services provided in the vicinity of the meeting point. In addition, the content of the notification by the display unit 160 may include the route along which the vehicle 300 is scheduled to travel.

The operation unit 170 accepts user operations corresponding to various commands from the user to the information processing system. For example, the operation unit 170 may be an input interface equipped with multiple buttons, or a touch panel equipped with a touch interface.

More specifically, the display unit 160 may display icons represented by pictures or symbols so that the user can operate them, and the operation unit 170 may receive user operations by the user touching, dragging, or the like on the displayed icons.

The communication unit 110 transmits and receives information to and from the network 400. The communication unit 110 stores information acquired from the network 400 in a memory or the like (not shown), and also outputs predetermined information, such as a request generated based on a user's operation, to the network 400. For example, the communication unit 110 may be a device equipped with a mobile communication function such as 4G/LTE or 5G, or may be a device equipped with a Wi-Fi communication function.

The controller 130 is connected to the sensor 150, the display unit 160, the operation unit 170, and the communication unit 110. Information from the sensor 150, the operation unit 170, and the communication unit 110 is input to the controller 130, and information is output from the controller 130 to the display unit 160 and the communication unit 110.

The controller 130 is a general-purpose microcomputer equipped with a CPU (Central Processing Unit), memory, and an input/output unit. A computer program (information terminal program) that enables the controller 130 to function as part of an information processing system is installed in the controller 130. By executing the computer program, the controller 130 controls the display unit 160 and the communication unit 110.

The various information processing functions of the controller 130 may be realized by software or by dedicated hardware.

The controller 130 generates a request to an external server that provides a vehicle dispatch service or an information processing system based on a user's operation on the operation unit 170. For example, the request may include a specification of a destination to which the vehicle 300 is heading and an estimated time of arrival at the destination. The request may also include a specification of an estimated time of departure for the vehicle 300.

The request may also include user attribute information. User attribute information may include information such as the user's preferences, age, sex, occupation, physical characteristics, whether or not there were any events before or after the request, and the type of event.

For example, if the terminal 100 is a mobile terminal (smartphone, tablet, etc.) that is used daily by the user, the application as an information terminal program may acquire this attribute information by linking with a social networking service (SNS) or other cloud services.

[Server configuration]
Next, a description will be given of the server 200 (information processing device). As shown in FIG.

The communication unit 210 transmits and receives information to and from the network 400. The communication unit 210 acquires predetermined information from the network 400, such as a request output from the terminal 100 and vehicle information output from the vehicle 300, and records the acquired information in the database 220. Additionally, the communication unit 210 may acquire service information from an external server other than the server 200. The service information will be described later. Additionally, information relating to a meeting between a user and a vehicle to be dispatched to the user is input to the communication unit 210.

The database 220 stores information acquired by the communication unit 210, such as the location of the terminal 100 and environmental information. In addition, the database 220 may store the user's past requests, the usage history and frequency of the information processing system, etc. The database 220 may also store various parameter tables for estimating the user characteristics of the user.

The controller 230 is a general-purpose microcomputer equipped with a CPU (Central Processing Unit), memory, and an input/output unit. A computer program (information processing server program) for functioning as part of an information processing system is installed in the controller 230. By executing the computer program, the controller 230 functions as multiple information processing circuits (231, 233, 235, 237, 239).

Here, an example is shown in which the multiple information processing circuits (231, 233, 235, 237, 239) of the controller 230 are realized by software. However, it is also possible to configure the information processing circuits (231, 233, 235, 237, 239) by preparing dedicated hardware for executing each of the information processes shown below. Also, the multiple information processing circuits (231, 233, 235, 237, 239) may be configured by individual hardware.

The controller 230 includes multiple information processing circuits (231, 233, 235, 237, 239), including a route setting unit 231, a time calculation unit 233, a service information acquisition unit 235, a matching unit 237, and a candidate list update unit 239.

The route setting unit 231 acquires the location of the terminal 100 (the user's location) via the communication unit 210. The route setting unit 231 also acquires a list of vehicle dispatch candidates. Here, the list of vehicle dispatch candidates is determined by a vehicle dispatch service (not shown) based on a request from a user requesting the dispatch of a vehicle. The list of vehicle dispatch candidates includes information that identifies the vehicles that are candidates for dispatch, and information on the meeting point and meeting time when the user is to meet the vehicle.

The route setting unit 231 acquires information about the meeting point and meeting time when meeting with the vehicle to be dispatched (vehicles that are candidates for dispatch) based on the list of dispatch candidates. Alternatively, the route setting unit 231 itself may determine the meeting point and meeting time based on a request from the user. The meeting point and meeting time related to the meeting between the user and the vehicle to be dispatched to the user, and other information that identifies the vehicle to be dispatched are all "information related to the meeting".

The route setting unit 231 calculates a travel route from the user's location to the meeting point. Here, the travel route is a route taken by the user from the user's location to the meeting point by a means other than a vehicle dispatched to the user (e.g., walking, bicycle, etc.). The route setting unit 231 may calculate only one travel route, or may calculate multiple travel routes.

The route setting unit 231 may extract only travel routes whose distance is less than a predetermined walking distance.

In addition, the route setting unit 231 may calculate a travel route from the user's location to the meeting point based on the user's location and environmental information of the area including the meeting point. More specifically, the route setting unit 231 may calculate a travel route suitable for the user's movement based on environmental information in the area.

The travel route set by the route setting unit 231 is output outside the server 200 and is notified to the user, for example, via the terminal 100.

The time calculation unit 233 calculates the user's waiting time based on the travel time from the user's location to the meeting point and the meeting time. More specifically, it calculates the expected travel time when the user travels along the travel route set by the route setting unit 231.

The time calculation unit 233 calculates the arrival time at which the user arrives at the waiting point (the time at which the user can board the dispatched vehicle at the waiting point) by adding the travel time to the current time. The time calculation unit 233 then calculates the user's waiting time by subtracting the arrival time from the waiting time. If the arrival time is later than the waiting time, the time calculation unit 233 may calculate the user's waiting time as 0.

The time calculation unit 233 may obtain a predetermined speed according to the user's means of transportation to the waiting point (walking, bicycle, electric scooter, etc.), and calculate the travel time by dividing the length of the travel path by the user's predetermined speed. For example, when the user travels by foot, the time calculation unit 233 may calculate the travel time by dividing the length of the travel path by the user's walking speed (average walking speed).

In addition, the time calculation unit 233 may control the processing by the service information acquisition unit 235 described below only when there is a waiting time.

The service information acquisition unit 235 acquires service information related to services provided at the meeting point or in the vicinity of the meeting point. For example, the service information acquisition unit 235 acquires service information from the database 220 or an external server (not shown). Here, "in the vicinity of the meeting point" means an area within a predetermined distance from the meeting point.

The specified distance may be set by the user, or may be set based on the density of facilities, etc. in the area including the meeting point. For example, in order to reduce calculation costs, the specified distance may be set to be small when the density of facilities, etc. is high, and set to be large when the density of facilities, etc. is low.

The service information may include location information of specific points of interest (POIs) scattered across the road map data, as well as attribute information of the points of interest.

An "interesting point" is, for example, a location that contains facilities (convenience stores, coffee shops, restaurants, tourist attractions, shops, entertainment facilities, restrooms, etc.) that the user is interested in or is expected to be interested in before arriving at the waiting point. Facilities are not limited to the examples given here.

Facilities at points of interest provide various services to users. Examples of services include providing food and drink, rest areas, and entertainment. Services are not limited to the examples given here.

The "attribute information of the points of interest" may include, for example, statistical information on the business hours of the facility (the time period during which the service is provided) and the length of stay of the user at the facility (the expected length of stay when receiving the service provided by the facility). The business hours may be set to different values depending on the season and the day of the week. The length of stay may be set to different values based on the attributes of the user (gender, age, etc.). In addition,

Furthermore, the "attribute information of interest points" may include coupon information related to services provided by facilities, etc. Coupon information is discount coupons, complimentary coupons, and other information necessary for users to receive benefits associated with services provided by facilities, etc.

The matching unit 237 determines whether or not a service is available based on the information related to the appointment and the service information. Specifically, the matching unit 237 acquires the user's stay time (usage time) at a facility, etc., based on the service information. For example, the stay time at a facility, etc. may be calculated based on the average time a user spends receiving a service, or may be calculated based on the user's attributes.

The matching unit 237 then determines that the service related to the service information is available if the stay time is within the waiting time. The matching unit 237 may acquire the business hours (time period during which the service is provided) of the facility, etc. based on the service information, and determine that the service related to the service information is available if the user's arrival time is included in the business hours. The matching unit 237 may also acquire the user's service usage history, and determine that the service included in the usage history is available.

Services that are determined to be available (services that the user can experience before the dispatched vehicle arrives at the waiting point) are extracted as available services. The matching unit 237 associates (links) the available services with the vehicle to be dispatched to the user, and outputs them to the candidate list update unit 239, which will be described later.

The matching unit 237 links available services to each dispatched vehicle or each travel route. Here, there may be cases where available services cannot be extracted depending on the dispatched vehicle or travel route. In this case, the matching unit 237 associates (links) a null value, which means that there is no available service associated with the dispatched vehicle, with the vehicle dispatched to the user, and outputs the null value to the candidate list update unit 239 described below.

The matching unit 237 may extract multiple available services for each vehicle to be dispatched.

The candidate list update unit 239 obtains information that identifies the vehicle to be dispatched (the vehicle that is a candidate for dispatch) and the available services associated with the vehicle, and updates the dispatch candidate list. The dispatch candidate list stores information on the meeting point and waiting time when the user meets the vehicle, using the information that identifies the candidate vehicle as a key. The candidate list update unit 239 then stores service information that identifies the available services associated with the vehicle in the dispatch candidate list, in addition to the information on the meeting point and waiting time extracted using the information that identifies the candidate vehicle as a key.

Therefore, the updated list of vehicle dispatch candidates stores information on the meeting point and waiting time, as well as service information that identifies available services associated with the vehicle, using information that identifies the vehicle that is a candidate for dispatch as a key.

Additionally, the candidate list update unit 239 may acquire information indicating the status of vehicles that are candidates for dispatch and update the dispatch candidate list. The vehicle status may include, for example, states such as "in transit," "charging," and "on standby."

Furthermore, the candidate list update unit 239 may calculate a priority of the available service for each available service. The priority of the available service indicates the degree to which the available service is recommended to the user, and the higher the priority, the higher the priority is that the available service is recommended to the user.

For example, the candidate list update unit 239 may acquire user attribute information and calculate a higher priority for available services that match the user's attribute information compared to a priority for available services that do not match the user's attribute information. The user's attribute information may be acquired based on the user's behavioral history, or may be set based on the user's instructions.

For example, if a user's attribute information includes information about the times of day when the user often eats (meal times), available services that have time periods that include meal times may be calculated to have a high priority.

In addition, the user's attribute information may include various information such as the type of food the user likes, whether or not they like to exercise, whether or not they have a pet or children, whether or not they like to shop, and whether or not they go to the restroom frequently.

[Processing procedure of information processing system]
Next, a processing procedure of the information processing system according to this embodiment will be described with reference to the flowchart of Fig. 2. Fig. 2 is a flowchart showing the processing of the information processing system according to one embodiment of the present invention.

The process of the flowchart shown in FIG. 2 begins when the server providing the vehicle dispatch service determines the list of vehicle dispatch candidates.

In step S101, the route setting unit 231 obtains a list of vehicle dispatch candidates.

In step S103, the route setting unit 231 selects an unprocessed vehicle dispatch candidate from the list of vehicle dispatch candidates. In other words, it selects a travel route from the user's location to the meeting point, and a vehicle for which an available service (or a null value) associated with the vehicle is not set. The route setting unit 231 acquires information regarding the meeting point and the meeting time for the vehicle to be dispatched (the vehicle that is a candidate for dispatch).

In step S105, the route setting unit 231 calculates a travel route from the user's position to the meeting point, and calculates a travel time from the user's position to the meeting point. Furthermore, the time calculation unit 233 calculates the user's waiting time based on the travel time and the meeting time related to the meeting.

In step S107, the route setting unit 231 determines whether or not there is a waiting time for the user. The route setting unit 231 may determine that there is a waiting time when the waiting time is equal to or greater than a predetermined value (positive value). Here, the predetermined value may be set by the user, or may be set based on the minimum usage time of the service provided.

If it is determined that the user is not waiting (NO in step S107), proceed to step S115.

On the other hand, if it is determined that the user has waiting time (YES in step S107), in step S109, the service information acquisition unit 235 acquires service information related to services provided at or near the waiting point.

In step S111, the matching unit 237 determines whether the service related to the acquired service information is available.

If it is determined that the service related to the service information is not available (NO in step S111), proceed to step S115.

On the other hand, if it is determined that the service related to the service information is available (YES in step S111), in step S113, the candidate list update unit 239 stores the available service in association with the dispatch candidate. That is, the candidate list update unit 239 obtains information that identifies the vehicle to be dispatched (the vehicle that is a candidate for dispatch) and the available services associated with the vehicle, and updates the dispatch candidate list.

In step S115, the route setting unit 231 determines whether all of the vehicle dispatch candidates in the list of vehicle dispatch candidates have been processed. In other words, it determines whether the travel route from the user's location to the meeting point and the available services (or null values) associated with the vehicle have been set for all of the vehicle dispatch candidates in the list of vehicle dispatch candidates.

If it is determined that all of the vehicle candidates in the list of vehicle candidates have not been processed (NO in step S115), the process returns to step S103.

On the other hand, if it is determined that all of the vehicle candidates in the vehicle candidate list have been processed (YES in step S115), in step S117, the candidate list update unit 239 outputs a vehicle candidate list including service information. The output vehicle candidate list is output to the terminal 100 and notified to the user.

When notifying the user of the list of vehicle dispatch candidates including service information, the system may notify the user to preferentially present available services with higher priority. For example, the vehicle dispatch candidates in the list of vehicle dispatch candidates may be sorted based on priority, and vehicle dispatch candidates associated with available services with higher priority may be displayed at the top. Alternatively, vehicle dispatch candidates associated with available services with higher priority may be notified first.

[Effects of the embodiment]
As described above in detail, the information processing device and information processing method according to the present embodiment obtain service information relating to services provided at or near the meeting point relating to the meeting point when outputting information relating to a meeting between a user and a vehicle dispatched to the user to the user. Then, based on the service information, it is determined whether or not a service is available, and the service determined to be available is extracted as an available service in association with the vehicle, and information identifying the available service is output in addition to the information relating to the meeting.

This makes it possible to help users make effective use of their waiting time even if a vehicle is dispatched to them at their request and they have to wait at a meeting point until the vehicle arrives. In particular, information on services that can be used during the waiting time is provided at the same time as candidates for vehicles to be dispatched, which increases the likelihood that the user will use a vehicle dispatch service.

Furthermore, when a user selects a vehicle to be dispatched, the user can take into consideration the services that can be experienced before waiting for the vehicle, thereby improving the user's convenience when using a vehicle dispatch service.

In addition, in the information processing device and information processing method according to this embodiment, the information related to the meeting may include at least any of information on the meeting point where the user will meet the vehicle, information on the meeting time when the user will meet the vehicle, and information identifying the vehicle. This can improve the accuracy of the determination when determining whether or not a service is available based on the service information. As a result, when the user selects a vehicle to be dispatched, the user can take into consideration the services that can be experienced before the meeting with the vehicle, and the convenience for the user when using the vehicle dispatch service can be improved.

The information processing device and information processing method according to this embodiment may also calculate a waiting time for a user based on the travel time from the user's location to the meeting point and the waiting time for the meeting, and determine that the service is available if the usage time of the user when using the service is within the waiting time. This allows the user to use the service during the waiting time, making effective use of the waiting time.

In addition, even if the vehicle is late in arriving at the meeting point by the meeting time, if the user has started using the service, the user can continue using the service and wait for the vehicle to arrive, thereby improving the user's convenience while waiting for the dispatched vehicle.

Furthermore, the information processing device and information processing method according to this embodiment may calculate the user's arrival time at the meeting point based on the travel time from the user's location to the meeting point, obtain the time period during which the service is provided based on the service information, and determine that the service is available if the arrival time is included in the time period. This allows the user to use the service during waiting time, making effective use of the waiting time.

In addition, even if the vehicle is late in arriving at the meeting point by the meeting time, if the user has started using the service, the user can continue using the service and wait for the vehicle to arrive, thereby improving the user's convenience while waiting for the dispatched vehicle.

The information processing device and information processing method according to the present embodiment may also acquire a user's usage history, and determine that the service is available if the usage history includes a history related to the service. This makes it possible to suggest services that match the user's preferences based on the user's usage history. As a result, the user can use their waiting time to use a service that matches their preferences, making effective use of their waiting time.

Furthermore, in the information processing device and information processing method according to this embodiment, the service information may include information on a facility located at the waiting point or in the vicinity of the waiting point. This allows the user to use the service during waiting time at the waiting point or in a facility in the vicinity of the waiting point, thereby making effective use of the waiting time.

The information processing device and information processing method according to this embodiment may also calculate a possible departure time at which the user can depart from the meeting point based on the travel time from the user's location to the meeting point and the usage time when the user uses the service, and extract a vehicle that can arrive at the meeting point by the possible departure time. This allows the user to wait for the arrival of the dispatched vehicle without interrupting the use of the service that they are experiencing during the waiting time. As a result, the convenience for the user can be improved.

Furthermore, vehicles that cannot arrive at the meeting point by the available departure time are not extracted, so the number of vehicle candidates presented to the user when selecting a vehicle to be dispatched can be reduced, thereby reducing computational costs.

Furthermore, the information processing device and information processing method according to this embodiment may calculate the priority of available services based on the service information, and output the priority in addition to the information related to the appointment. This allows the user to recognize available services that are recommended for use by the user, and to use services that better suit the user's preferences. As a result, waiting time can be used effectively.

The information processing device and information processing method according to the present embodiment may also acquire coupon information related to available services and output the coupon information in addition to the information related to the appointment. This allows the user to use the coupon to access the service during waiting time, making effective use of the waiting time.

Furthermore, the information processing device and information processing method according to this embodiment may acquire information indicating the status of the vehicle, and output the information indicating the status in addition to the information related to the meeting. This allows the user to recognize the status of the vehicle to be dispatched. As a result, the convenience when using the dispatch service can be improved.

The information terminal according to this embodiment may receive information related to the meeting and information identifying available services from the information processing device described above, associate it with a vehicle, and notify the user of the available services. This allows the user to consider the services that can be experienced before meeting the vehicle when selecting a vehicle to be dispatched, thereby improving the user's convenience when using a vehicle dispatch service. The user can recognize the services that can be used, and can make effective use of waiting time.

Each of the functions described in the above embodiments may be implemented by one or more processing circuits. Processing circuits include programmed processors, electrical circuits, and even devices such as application specific integrated circuits (ASICs), and circuit components arranged to perform the described functions.

The contents of the present invention have been described above in accordance with the embodiments, but the present invention is not limited to these descriptions, and it will be obvious to those skilled in the art that various modifications and improvements are possible. The descriptions and drawings that form part of this disclosure should not be understood as limiting the present invention. Various alternative embodiments, examples, and operating techniques will be apparent to those skilled in the art from this disclosure.

The present invention naturally includes various embodiments not described here. Therefore, the technical scope of the present invention is determined only by the invention-specific matters related to the scope of the claims that are appropriate from the above description.

100 Terminal (information terminal)
110 Communication unit 130 Controller 150 Sensor 160 Display unit 170 Operation unit 200 Server (information processing device)
210 Communication unit (input unit, output unit)
220 Database 230 Controller 231 Route setting unit 233 Time calculation unit 235 Service information acquisition unit 237 Matching unit 239 Candidate list update unit 300 Vehicle 400 Network

Claims (10)

An input unit to which information related to a meeting between a user and a vehicle to be dispatched to the user is input;
A controller that performs processing based on the information related to the rendezvous;
An output unit;
An information processing device comprising:
The controller:
Acquire service information relating to services provided at the meeting point related to the meeting or in the vicinity of the meeting point;
Calculating an arrival time of the user at the meeting point based on a travel time from the user's location to the meeting point;
Obtaining a time period during which the service is provided based on the service information;
When determining whether the service is available based on the service information,
Calculating a waiting time for the user based on a travel time from the user's location to the meeting point and a meeting time for the meeting;
determining that the service is available to the user if the usage time of the user when using the service is within the waiting time and if the arrival time is included in the time period ;
extracting the service determined to be available as an available service in association with the vehicle;
The output unit is
20. An information processing device comprising: a processor for outputting information for specifying the available services in addition to the information relating to the appointment. 2. The information processing device according to claim 1,
An information processing device characterized in that the information related to the meeting includes at least one of information about the meeting point where the user will meet the vehicle, information about the meeting time when the user will meet the vehicle, and information identifying the vehicle. 3. The information processing device according to claim 1,
The controller:
Acquire the user's usage history;
The information processing device is characterized in that, when the usage history includes a history related to the service, it is determined that the service is available. The information processing device according to any one of claims 1 to 3 ,
2. An information processing device, wherein the service information includes information on facilities located at or near the waiting point. The information processing device according to any one of claims 1 to 4 ,
The controller:
Calculating a possible departure time at which the user can depart from the meeting point based on a travel time from the user's location to the meeting point and a usage time when the user uses the service;
An information processing device comprising: an information processing apparatus for extracting the vehicles capable of arriving at the meeting point by the possible departure time. The information processing device according to any one of claims 1 to 5 ,
The controller:
Calculating a priority of the available services based on the service information;
The output unit is
20. An information processing device which outputs the priority in addition to the information relating to the appointment. The information processing device according to any one of claims 1 to 6 ,
The controller:
Obtain coupon information related to the available service;
The output unit is
2. An information processing device that outputs the coupon information in addition to the appointment information. The information processing device according to any one of claims 1 to 7 ,
The controller:
acquiring information indicating a state of the vehicle;
The output unit is
2. An information processing device which outputs information indicating the status in addition to the information relating to the appointment. receiving the information relating to the meeting and the information specifying the available service from the information processing device according to any one of claims 1 to 8 ;
An information terminal that is associated with the vehicle and notifies the user of the available services. An information processing method for controlling an output by an output unit based on information related to a meeting between a user and a vehicle to be dispatched to the user,
Acquire service information relating to services provided at the meeting point related to the meeting or in the vicinity of the meeting point;
Calculating an arrival time of the user at the meeting point based on a travel time from the user's location to the meeting point;
Obtaining a time period during which the service is provided based on the service information;
When determining whether the service is available based on the service information,
Calculating a waiting time for the user based on a travel time from the user's location to the meeting point and a meeting time for the meeting;
determining that the service is available to the user if the usage time of the user when using the service is within the waiting time and if the arrival time is included in the time period ;
extracting the service determined to be available as an available service in association with the vehicle;
An information processing method comprising: outputting, by said output unit, information specifying said available services in addition to said information relating to said appointment.

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