JP7588412B2 - Sales Support System - Google Patents

Description

The present invention relates to a sales support system.

In recent years, with the spread of the Internet, sales support systems have been developed to support sales activities for products and services online. One example of such a sales support system is disclosed in Patent Document 1. The system described in Patent Document 1 is equipped with a consumer's personal computer and a seller's personal computer connected via the Internet, and is configured so that a seller's representative can make calls (video chats) regarding products and services with the consumer using communication and imaging means provided on both computers.

JP 2005-229208 A

However, the system described in Patent Document 1 is a system in which the seller's computer simply waits for access from the consumer and responds via video chat when accessed by the consumer, and is a technology for passive sales activities. In recent years, many companies have been hoping for the emergence of technology that would enable sellers to engage in more proactive sales activities toward consumers in order to improve sales results for products and services.

In addition, because the types of products and services desired by consumers are diverse, even if a video chat is initiated between a seller's representative and a consumer in the system described in Patent Document 1, the seller's representative may not be able to hold a video chat that meets the consumer's needs.

The present invention aims to provide a sales support system that supports sales activities through online video calls over the Internet, which allows sellers to conduct more proactive sales activities toward consumers, and also allows a representative who can introduce products and services that the consumer is interested in to have a video call with the consumer without any cumbersome operations.

The sales support system according to the present invention is a sales support system capable of conducting sales activities by video calls between multiple terminal devices connected online, the sales support system comprising a management device capable of transmitting and receiving information between multiple first terminal devices used by a service provider conducting sales activities by video calls, and a second terminal device used by a consumer who may receive sales activities by video calls from the service provider, the multiple first terminal devices being capable of transmitting and receiving information, including video calls, between the first terminal devices and the second terminal device, the second terminal device ...

According to the present invention, in a sales support system that supports sales activities by online video calling via the Internet, it is possible to provide a system that enables sellers to conduct more proactive sales activities toward consumers, and that enables a person in charge who can introduce products and services that the consumer is interested in to have a video call with the consumer without the need for cumbersome operations.

1 is a diagram illustrating an example of a configuration of a sales support system according to an embodiment of the present invention. 2 is a block diagram showing an example of a functional configuration of a server appearing in FIG. 1 . 2 is a diagram illustrating an example of information flow between a first terminal device, a server, and a second terminal device in FIG. 1 . 3 is a diagram showing an example of a URL information management table stored in a storage unit appearing in FIG. 2; FIG. 2 is a diagram showing an example of an image displayed on a second terminal device in FIG. 1; FIG. 2 is a diagram showing an example of an image displayed on a second terminal device in FIG. 1; FIG. FIG. 2 is a diagram illustrating an example of an image displayed on the first terminal device in FIG. 1 . FIG. 2 is a diagram illustrating an example of an image displayed on the first terminal device in FIG. 1 . 2 is a diagram showing an example of an image displayed on a second terminal device in FIG. 1; FIG. 2 is a diagram showing an example of an image displayed on a second terminal device in FIG. 1; FIG. 2 is a diagram showing an example of an image displayed on a second terminal device in FIG. 1; FIG. FIG. 2 is a diagram illustrating another example of the configuration of a sales support system according to an embodiment of the present invention. 13 is a diagram illustrating an example of the flow of information between a first terminal device, a server, and a second terminal device in FIG. 12.

The following describes a sales support system according to one embodiment of the present invention with reference to the drawings. Note that the same or equivalent parts in the drawings are given the same reference numerals and their description will not be repeated. In addition, at least some of the embodiments described below may be combined in any manner. In addition, the embodiments described below are merely examples, and the sales support system of the present invention is not limited to the examples below.

Figure 1 is a diagram showing a schematic example of the configuration of a sales support system according to one embodiment of the present invention. Figure 2 is a block diagram showing an example of the functional configuration of the server in Figure 1. Figure 3 is a diagram showing a schematic example of an information flow between the first terminal device, the server, and the second terminal device in Figure 1. Figure 4 is a diagram showing an example of a URL information management table stored in the memory unit in Figure 2. Note that the multiple communication paths shown in Figure 1 are shown schematically, and the multiple communication paths may actually be composed of a common communication path, or each of the multiple communication paths may actually be composed of multiple communication paths.

The sales support system 1 shown in FIG. 1 is a system that enables sales activities to be conducted via video calls between multiple terminal devices 2 and 3 that are connected online. In this embodiment, the first terminal device 2 is a terminal device used by the service provider SP, and the second terminal device 3 is a terminal device used by the consumer PR.

In this specification, a "service provider" is a person who conducts sales activities through video calls. In detail, a "service provider" is a person who conducts sales activities, more specifically, sales promotion activities, for products and services (hereinafter also referred to as products, etc.) to consumers PR through video calls. Specifically, the service provider SP is, for example, a call center operator, a company sales representative, or an individual entrepreneur who conducts sales activities. In the case of a call center operator, the service provider SP may be a person who belongs to a company that provides products, etc., or a person who has been entrusted with the work of an operator by the company. In addition, the service provider SP may be, for example, a person who introduces products, etc. of his/her company or himself (hereinafter referred to as his/her company, etc.) to consumers PR, proposes ways to use them, concludes a contract such as a sales contract, rental contract, or lease contract, and provides products, etc.

In this specification, a "demandant" is a person who may receive sales activities from the service provider SP via video calls. In addition to people who are likely to purchase or rent products, etc. from the perspective of the service provider SP, "demandants" also include customers who have previously done business with the service provider, and people (potential customers) who are unaware of the existence of the products, etc. that are the subject of sales activities, or who are unaware of the need for them.

In the example shown in FIG. 1, it is possible to conduct sales activities via video calls between multiple first terminal devices 2 and multiple second terminal devices 3, which are connected to each other via a public line 5 such as the Internet. Note that in the example shown in FIG. 1, the number of second terminal devices 3 is three, but this is not limited to this, and there may be one, two, or four or more. In addition, the number of first terminal devices 2 is set according to the number of types of products, etc. that are the subject of sales activities.

In this embodiment, a video call is made between the service provider SP and the consumer PR. In this specification, a "video call" is a call that uses video, which is made by sending and receiving video and audio in real time over a network. There are no limitations on the line used for the video call or the type of video and audio data, but for example, the Internet can be used as the line.

In this embodiment, the service provider SP and the consumer PR communicate with each other through a video call while seeing each other. Specifically, for example, the imaging unit of the first terminal device 2 captures the service provider SP introducing a product or the like, and transmits the captured video to the second terminal device 3. The audio input unit of the first terminal device 2 inputs the voice of the service provider SP, for example, the voice introducing a product or the like, and transmits the input voice to the second terminal device 3. The second terminal device 3 outputs the received video and voice on the display unit and audio output unit, respectively. Similarly, the imaging unit of the second terminal device 3 captures the consumer PR and transmits the captured video to the first terminal device 2. The audio input unit of the second terminal device 3 inputs the voice of the consumer PR, and transmits the input voice to the first terminal device 2. The first terminal device 2 outputs the received video and voice on the display unit and audio output unit, respectively.

In this embodiment, during a video call between the service provider SP and the consumer PR, the service provider SP provides the consumer PR with introduction information (hereinafter, simply referred to as "introduction information"). The introduction information is stored and managed in the storage unit 41 (see FIG. 2) described later. In this specification, "introduction information" refers to various images that are prepared and stored in advance and can be displayed on the terminal devices 2 and 3, such as videos and still images introducing products, etc. "Introduction information" is information (contents) such as documents and images that are published on the Web. That is, "introduction information" is described in a markup language such as HTML on a Web page, and can be viewed using a Web browser. In addition, a group of Web pages in the same domain are stored in the storage unit 41 as a Web site, and specifically, are stored in an introduction information management DB described later. Each Web page in the Web site has a hyperlink to another page, and the Web pages can be moved back and forth between each other by following the hyperlink. Additionally, documents and images serving as "introduction information" include, for example, images of documents (document files) created using software such as Microsoft Word (registered trademark), Microsoft Excel (registered trademark), and Microsoft PowerPoint (registered trademark), images created using software such as Portable Document Format (PDF), photographs, and other images displayed in a still state.

Next, the configuration of the sales support system 1 will be described with reference to FIG. 1. The sales support system 1 shown in FIG. 1 includes a management device 4 that is capable of transmitting and receiving information between the first terminal device 2 and the second terminal device 3. That is, the management device 4 is located between the first terminal device 2 and the second terminal device 3, and transmits and receives information to and from the first terminal device 2, as well as the second terminal device 3. In this embodiment, the management device 4 is a web server.

The first terminal device 2 is an information terminal with a video calling function. The first terminal device 2 is an information device having a display unit 21, an imaging unit, an audio input unit, and an audio output unit, which are not shown. The first terminal device 2 is, for example, an information terminal such as a mobile phone, a smartphone, a tablet PC (Personal Computer), a notebook PC, a wearable device, or a PC with a display, and all of these information terminals are equipped with a camera and a microphone.

In this embodiment, the first terminal device 2 is configured to have, for example, a function to make video calls and a function to display introduction information in one device. Specifically, for example, the first terminal device 2 is an information terminal such as a notebook PC or a PC equipped with a display (external display). Note that a PC equipped with a display (external display) is considered to be one device. When a single device has a function to make video calls and a function to display introduction information, the service provider SP can make video calls and view product information on a single device, thereby reducing the number of devices.

In addition, in this embodiment, the first terminal device 2 may be configured to include a video calling device having a function of making a video call, and an information providing device that is provided separately from the video calling device and has a function of displaying the introduction information. That is, the video calling function and the introduction information display function may be shared between two devices. Specifically, for example, a tablet PC or a smartphone may be used as the video calling device, and a tablet PC or a smartphone may be used as the information providing device separately from the video calling device. When the video calling function and the introduction information display function are shared between two devices, the service provider SP can place the video calling device in a position where it is easy to make a video call, and place the information providing device in a position where it is easy to view the introduction information and perform operations to view it, thereby increasing the degree of freedom in the position where the video call is made and the position where the introduction information is viewed and the operations to view it are performed.

The multiple first terminal devices 2 include multiple terminal device groups sorted according to the type of goods and services that the service provider SP can introduce. In this specification, "type of goods and services" means, for example, each group classified by the content or brand of goods and services, or the provider (e.g., company) that provides the goods and services, as well as each group classified from a sales perspective, or each group classified by a combination of these classification methods.

Classification from a sales perspective can be, for example, by campaign type or campaign content. Examples of campaign types and content include open campaigns, which anyone can enter without purchasing a product or the like. An open campaign is, for example, a campaign in which monetary points are awarded to consumers PR, discounts on products, or gifts of prizes or product samples, on the condition that the consumer PR has a video call with the service provider SP. Note that classification from a sales perspective is not limited to the above examples, as long as it leads to increased awareness of products and sales promotion.

Campaigns are also conducted for the purpose of advertising and sales promotion. Conducting a campaign not only increases sales but also raises product awareness and leads to the acquisition of new customers. In particular, conducting a campaign using video calls allows for more proactive sales activities and improves sales results. Conducting a campaign on the web allows for more proactive sales activities and improves sales results. Conducting a campaign using both video calls and the web allows for more proactive sales activities in a synergistic manner.

The "multiple terminal device groups" are configured by sorting according to the type of goods and services that the service provider SP can introduce. In other words, the types of goods and services that the service provider SP can introduce are common among the multiple first terminal devices 2 belonging to the same terminal device group. For example, if the types of goods and services are classified by company and type of goods, etc., the types of goods and services (types of companies and goods, etc.) that the service provider SP can introduce are common among the multiple first terminal devices 2 belonging to the same terminal device group. Also, if the types of goods and services are classified by company, type of goods, etc., and type and content of campaign, the types of goods and services (types of companies, types of goods, etc., and type and content of campaign) that the service provider SP can introduce are common among the multiple first terminal devices 2 belonging to the same terminal device group.

In the example shown in FIG. 1, for example, the terminal device group 2A is a group of first terminal devices 2 that can be used by a service provider SP that can introduce campaign A11 for product A1 of company A. The terminal device group 2B is a group of first terminal devices 2 that can be used by a service provider SP that can introduce campaign B11 for product B1 of company B. The terminal device group 2C is a group of first terminal devices 2 that can be used by a service provider SP that can introduce campaign C11 for product C1 of company C. The terminal device group 2D, not shown in FIG. 1, is a group of first terminal devices 2 that can be used by a service provider SP that can introduce the above-mentioned campaign A11 and campaign B11. The terminal device group 2E, not shown in FIG. 1, is a group of first terminal devices 2 that can be used by a service provider SP that can introduce the above-mentioned campaigns A11, B11, and C11. That is, the terminal device group 2A, the terminal device group 2B, and the terminal device group 2C are each a group of first terminal devices 2 that can be used by a service provider SP that can introduce one type of campaign. On the other hand, the terminal device group 2D and the terminal device group 2E, which are not shown in FIG. 1, are each a group of first terminal devices 2 that can be used by a service provider SP that can introduce multiple types of campaigns.

In the example shown in FIG. 1, each terminal device group includes three first terminal devices 2, but this is not limited to this. For example, each terminal device group may be configured to include two or four or more first terminal devices 2.

The first terminal devices 2 may be located in close geographical positions, for example, together on the same premises, or may be located in geographically separate (distant) positions. When the first terminal devices 2 are located in close geographical positions, for example, together on the same premises or in the same building, they may be partitioned off from each other and located in booths. The first terminal devices 2 may belong to the same terminal device group regardless of their geographical positional relationship. In other words, the first terminal devices 2 may belong to the same terminal device group when they are located in close geographical positions and when they are located in geographically separate (distant) positions.

The second terminal device 3 is capable of transmitting and receiving information, including video calling, with the first terminal device 2. The second terminal device 3 is an information terminal equipped with a video calling function. The second terminal device 3 is an information device having a display unit 31, an imaging unit, an audio input unit, and an audio output unit, which are not shown. The second terminal device 3 is, for example, an information terminal such as a mobile phone, a smartphone, a tablet PC (Personal Computer), a notebook PC, a wearable device, or a PC equipped with a display, and all of these information terminals are equipped with a camera and a microphone.

In this embodiment, the second terminal device 3 is configured to have, for example, a function to make video calls and a function to display introduction information in one device. Specifically, for example, the first terminal device 2 is an information terminal such as a notebook PC or a PC equipped with a display (external display). Note that a PC equipped with a display (external display) is considered to be one device. When one device has the function to make video calls and the function to display introduction information, the consumer PR can make video calls and view product information on one device, which reduces the number of devices.

In this embodiment, the second terminal device 3 also has a function for reading two-dimensional codes. The two-dimensional code is, for example, a QR code (registered trademark). In detail, the second terminal device 3 can capture an image of a two-dimensional code printed on, for example, a magazine, a flyer, a receipt, etc., using an imaging unit provided in the second terminal device 3, and can read the two-dimensional code using a two-dimensional code reading program provided in the second terminal device 3. This two-dimensional code includes information on one of multiple URLs (Uniform Resource Locators) described below.

As shown in FIG. 2, the management device 4 includes a memory unit 41 and a control unit 42. The management device 4 also includes a communication control unit 43. The communication control unit 43 is an interface that allows the management device 4 to communicate with other devices.

The storage unit 41 stores various programs and data necessary for the operation of the management device 4, as well as a plurality of URLs accessible by the consumer PR. The storage unit 41 also stores other information, which will be described later. The type of the storage unit 41 is not particularly limited, and can be, for example, a storage device such as a HDD, or a memory such as a RAM or ROM. The various information stored in the storage unit 41 may be stored together in one storage device or memory, or may be stored in a distributed manner in a plurality of storage devices or memories. In this embodiment, as shown in FIG. 2, the storage unit 41 includes a consumer management DB (database) 411, a service provider management DB (database) 412, a URL management DB (database) 413, and a referral information management DB (database) 414.

The demander management DB411 stores information about the demander PR (hereinafter also referred to as demander information). The demander information includes, for example, any of the demander PR's ID, name, age, address, telephone number, email address, and interests. The demander PR's ID is stored in the demander management DB411, for example, when the demander PR first accesses the URL. Specifically, for example, when the demander PR first accesses the URL from the second terminal device 3, the demander PR enters the ID registration format displayed on the display unit 31 of the second terminal device 3, and the ID is stored in the demander management DB411. In addition, the demander's name, age, address, telephone number, email address, interests, and other information are stored in the demander management DB411 by the demander PR filling in the personal information entry format displayed on the screen of the second terminal device 3 before, during, or after a video call with the service provider SP.

The service provider management DB412 stores information about the service provider SP. The information about the service provider SP includes, for example, the service provider SP's ID, name, age, address, telephone number, email address, types of products and services that can be introduced, the date and time of the introduction service, self-introduction information, etc. In addition, the service provider management DB412 updates in real time whether the service provider SP is logged in to the first terminal device 2 and in a video call with the consumer PR, is not in a video call but is able to make a video call (standby state), or is not logged in (logged off state).

The URL management DB 413 stores information about URLs. Specifically, the storage unit 41 stores a plurality of URLs, which are classified by the type of product and service that the service provider SP can introduce, in association with the corresponding terminal device group. In this embodiment, the URL management DB 413 stores a plurality of URLs, which are classified by the type of product and service that the service provider SP can introduce, in association with the corresponding terminal device group. The URL is the URL of a website stored in the storage unit 41. In addition, when the first terminal device 2 is placed in a room such as a booth, and the first terminal device 2 is associated with the room (booth), specifically, for example, the identification number of the room, the URL may be associated with the booth identification number or the like, thereby indirectly associating the URL with the first terminal device 2. In addition, the "room such as a booth" in this specification includes both a real room in a physical sense and a virtual room on the network in the sales support system 1. Therefore, the above-mentioned configuration in which "the storage unit 41 stores each of the multiple URLs sorted by type of goods and services that the service provider SP can introduce, in association with the corresponding terminal device group" also includes the mode in which, when the first terminal device 2 is associated with a room such as a booth, specifically, for example, with the identification number of that room, "the storage unit 41 stores each of the multiple URLs sorted by type of goods and services that the service provider SP can introduce, in association with the corresponding terminal device group via the corresponding group of rooms (real rooms or virtual rooms)."

Figure 4 is a diagram showing an example of a URL information management table stored in the storage unit in Figure 2. The URL information management table Ta1 shown in Figure 4 is stored in the URL management DB 413. In the URL information management table Ta1, the types of products and services that the service provider SP can introduce, the URLs corresponding to those types, and the terminal device groups corresponding to those types are described in association with each other. In this embodiment, the ID of the consumer who accessed the URL is also described in association with each other. Specifically, in the example shown in Figure 4, for example, the type A11 of the product, etc., the URL1 corresponding to the type A11 of the product, etc., the terminal device group 2A corresponding to the type A11 of the product, etc., and the IDde1 of the consumer PR who accessed the URL1 are associated with each other. In addition, the type B11 of the product, etc., the URL2 corresponding to the type B11 of the product, etc., the terminal device group 2B corresponding to the type B11 of the product, etc., and the IDde2 of the consumer PR who accessed the URL2 are associated with each other. Also, the type of product etc. C11, the URL 3 corresponding to the type of product etc. C11, the terminal device group 2C corresponding to the type of product etc. C11, and the ID de3 of the consumer PR who accessed the URL 3 are associated with each other. Also, the types of product etc. A11, B11, the URL 4 corresponding to the types of product etc. A11, B11, the terminal device group 2D corresponding to the types of product etc. A11, B11, and the ID de4 of the consumer PR who accessed the URL 4 are associated with each other. Also, the types of product etc. A11, B11, C11, the URL 5 corresponding to the types of product etc. A11, B11, C11, the terminal device group 2E corresponding to the types of product etc. A11, B11, C11, and the ID de5 of the consumer PR who accessed the URL 5 are associated with each other. In this way, the types of products etc. that the service provider SP can introduce, the URLs corresponding to those types, the terminal device group corresponding to those types, and the ID of the consumer PR who accessed the URL are stored in association with each other in the URL management DB 413. The control unit 42 described below can, for example, refer to the URL management DB 413 and the consumer management DB 411, and display with high accuracy on the screen of the second terminal device 3 used by the consumer PR, information on products etc. that match the personal information (e.g., tastes, age, sex, etc.) of the consumer PR among the types of products etc. that the service provider SP can introduce. In FIG. 3, website ST1 is the website that corresponds to URL1, website ST2 is the website that corresponds to URL2, and website ST3 is the website that corresponds to URL3.

That is, a service provider SP capable of introducing type A11 of goods etc. is placed in a first terminal device 2 belonging to terminal device group 2A. A second terminal device 3 of a consumer PR who wants to be introduced to type A11 of goods etc. accesses URL1 corresponding to type A11 of goods etc., and the management device 4 performs control corresponding to URL1, whereby a video call is connected between the second terminal device 3 and one of the first terminal devices 2 in terminal device group 2A corresponding to URL1, and a video call is started between the two. The same applies to the other terminal device groups 2B to 2E. Details will be described later.

5 and 6 are diagrams showing an example of an image displayed on the second terminal device in FIG. 1. In this embodiment, the image shown in FIG. 5 is created based on information stored in the URL management DB 413 of the storage unit 41, and is displayed on the display unit of the second terminal device 3. The image shown in FIG. 5 is an image for the consumer PR to confirm whether to start a video call with the service provider SP. The image shown in FIG. 5 is displayed, for example, when the consumer PR reads a URL on the second terminal device 3 and accesses a website corresponding to the URL. When the consumer PR accesses the website, if the consumer PR is not registered, an ID registration format (not shown) is displayed on the display unit of the second terminal device 3. The consumer PR enters, for example, his/her telephone number or email address in the ID registration format, so that the ID of the consumer PR is registered, and the registered ID is notified to the second terminal device 3. After that, the screen shown in FIG. 5 is displayed. If the consumer PR is already registered, the ID registration step is omitted.

In the example shown in FIG. 5, a question AS1 is displayed to confirm whether the consumer PR wants to start a video call with the service provider SP, for example, a phrase such as "Do you want to start a video call with the service provider SP?". In addition, below the phrase AS1, an agree button BO9 and a disagree button BO10 are displayed to indicate whether or not the consumer agrees to start the video call. The agree button BO9 displays, for example, "Yes," and the disagree button BO10 displays, for example, "No."

When the consent button BO9 is operated on the screen of FIG. 5, the image shown in FIG. 6 is displayed on the display unit of the second terminal device 3. FIG. 6 shows a state in which the consumer PR and the service provider SP are having a video call. In the example shown in FIG. 6, an image of the consumer PR and an image of the service provider SP are displayed. The consumer PR can have a video call with the service provider SP through the second terminal device 3.

In this embodiment, the referral information management DB414 stores information about products, etc. The referral information management DB414 stores, for example, information about the products, etc. to be introduced, and information about products, etc. that are in competition with the products, etc. to be introduced (comparison information).

Specifically, the storage unit 41 stores product and service introduction information corresponding to the types of products and services that the service provider SP can introduce. The introduction information is not particularly limited as long as it is information introducing one or more products, etc., but is, for example, information introducing the contents of the products, etc., and information introducing campaigns (organized advertising activities) for the products, etc., as described above. In addition, in this embodiment, in addition to the introduction information of one or more products and services introduced by the service provider SP, the storage unit 41 may store other information such as comparison information of one or more comparison products and comparison services to be compared with the introduced products and services, sample information, a format of a hearing sheet, a format for filling out contract documents, consumer information obtained from the consumer PR during a video call, recommendation information recommended by the service provider SP to the consumer PR, and memo information entered by the service provider SP. Specific examples of introduction information are described below.

7 is a diagram showing an example of an image displayed on the first terminal device in FIG. 1. The image shown in FIG. 7 is created based on the introduction information stored in the memory unit 41 and is displayed on the display unit of the first terminal device 2. The image shown in FIG. 7 is displayed, for example, by the service provider SP logging in to the first terminal device 2. In the example shown in FIG. 7, an information display button BO1, a recommendation button BO2, a hearing sheet button BO3, and a product search button BO4 are displayed on the left side of the screen 21. The information display button BO1 is a button for displaying information on products, etc. on the screen of the first terminal device 2 and the screen of the second terminal device 3. The recommendation button BO2 is a button for displaying a product recommended to a consumer, or a sample thereof, on the screen 21 of the first terminal device 2 and the screen 31 of the second terminal device 3. The hearing sheet button BO3 is a button for conducting a questionnaire for the consumer PR. The product search button BO4 is a button for searching for products, etc. that compete with the product, etc. that is the subject of sales. Note that the above-mentioned display screen is an example, and the screen layout and the amount and type of information displayed may differ from the example shown in FIG. 7.

In the example shown in FIG. 7, information PRn1 about the consumer PR is displayed on the right side of the screen 21. An image showing the information PRn1 is created based on information about the consumer PR stored in the memory unit 41, and is displayed on the display unit of the first terminal device 2. When the service provider SP makes a video call, the information PRn1 is displayed to confirm information about the consumer PR who is the other party in the call. The information PRn1 is consumer information stored in the memory unit 41, for example, the ID of the consumer PR, the preferences of the consumer PR, the current problems of the consumer PR, the requests of the consumer PR, and the brands recommended by the service provider SP to the consumer PR. The preferences of the consumer PR are information for understanding the preferences of the consumer PR. The preferences of the consumer PR are, for example, information about products, etc. or brands of products, etc. that the consumer PR is currently purchasing, or products, etc. or brands of products, etc. that the consumer PR is not currently purchasing but would like to purchase. When the consumer information includes the preferences of the consumer PR and is configured to be displayed in the information display field of the first terminal device 2, the service provider SP can appropriately recommend products and services according to the preferences of the consumer PR. The information PRn1 may be, for example, information registered in the storage unit 41 by the consumer PR, or information that the service provider SP asks the consumer PR during a video call, inputs into the first terminal device 2, and stores in the storage unit 41, or both. In addition, information on the service provider SP, such as information on the self-introduction of the service provider SP, may be displayed in the information display field of the first terminal device 2. The information on the service provider SP is created based on the information on the service provider SP stored in the storage unit 41 and is displayed on the display unit of the first terminal device 2. By displaying the information on the service provider SP on the screen 21 of the first terminal device 2, the service provider SP can smoothly introduce himself or herself to the consumer PR, who is the other party of the call, when making a video call.

Figure 8 is a diagram showing a schematic example of an image displayed on the first terminal device in Figure 1. The image shown in Figure 8 is created based on the introduction information stored in the memory unit 41, and is displayed on the screen 21 of the first terminal device 2. The image shown in Figure 8 is displayed when the information display button BO1 in Figure 7 is operated by the service provider SP. In the example shown in Figure 8, photos or drawings (solid lines) of multiple brands of products, etc. and descriptions of the brands (dashed lines) are displayed. Specifically, for example, for multiple brands of the product "Cigarettes," "AA," "BB," and "CC," multiple items are displayed for each brand. In addition, below the brand photos (or drawings) and descriptions, a button BO5 for selecting a brand and a button BO6 for changing the selection are displayed.

Figure 9 is a diagram showing an example of an image displayed on the second terminal device in Figure 1. When one of the multiple recommended candidate products is selected from the screen 21 shown in Figure 8 on which multiple recommended candidate products are displayed and the service provider SP operates button BO5, as shown in Figure 9, a product introduction screen (a photo (or drawing) of the brand and an image of the description of the brand) corresponding to the operated button BO5 is displayed on the second terminal device 3. In the example shown in Figure 9, the photo (or drawing) of the brand and the image of the description of the brand are displayed in a portion of the screen 31 (for example, the lower area of the screen 31), and an image of the other party of the video call (service provider SP) and an image of the user (demandor PR) are displayed in another area of the screen 31 (for example, the upper area of the screen 31).

In this embodiment, the memory unit 41 stores information about products or samples that the service provider SP recommends to the consumer PR during a video call. "Information about the product or sample recommended for use" is a type of the introduction information described above. The samples are free samples provided to the consumer PR as part of the campaign described above aimed at improving awareness and promoting sales. Details will be explained using Figure 10.

Figure 10 is a diagram showing an example of an image displayed on the second terminal device 3 in Figure 1. The image shown in Figure 10 is created based on the introduction information stored in the storage unit 41, specifically the introduction information management DB 414, and is displayed on the screen 31 of the second terminal device 3. The image shown in Figure 10 is displayed when the information display button BO2 in Figure 7 is operated by the service provider SP. In the example shown in Figure 10, an image for the consumer PR to carry out the shipping procedure of a sample of a brand recommended by the service provider SP is displayed on the screen 31. In the example shown in Figure 10, a photo (or diagram) PH1 showing the brand recommended by the service provider SP and the name NA1 of the brand are displayed. In addition, in the example shown in Figure 10, a title TI1 indicating that the photo (or diagram) PH1 is a sample of a recommended product, for example, "recommended sample cigarettes" is written. In addition, below the photo (or diagram) PH1, a button BO7 for carrying out the sample shipping procedure and a button BO8 for changing the target for which the shipping procedure is to be carried out are displayed. Button BO7 may say, for example, "Proceed to shipping procedure," and button BO8 may say, for example, "Change product/sample." When "Change product/sample" is operated, the product information stored in memory unit 41 is displayed on second terminal device 3, and the consumer PR can obtain the desired product/sample by selecting the desired product/sample. The changed product/sample information selected by the consumer PR is stored in memory unit 41.

In this embodiment, the storage unit 41 stores a questionnaire entry format for the products and services introduced by the service provider SP during the video call. The questionnaire entry format allows, for example, an evaluation of the service provider SP during the video call, an evaluation of the products introduced by the service provider SP, etc. to be entered. The evaluation is set so that multiple levels can be selected, for example a five-point evaluation. The entry format may be provided with a comment entry field in which comments can be freely entered.

In this embodiment, the storage unit 41 stores a filling-out format for contract documents related to products and services. The filling-out format for contract documents is designed so that the necessary items (items necessary for the contract) can be entered on the web from the first terminal device 2 and the second terminal device 3. The information entered into the filling-out format is stored in the referral information management DB 414 of the storage unit 41. The contents of the "contracts related to products and services" include, for example, sales contracts for products, rental contracts, and lease contracts. Details will be explained using FIG. 11.

Figure 11 is a diagram showing an example of an image displayed on the second terminal device in Figure 1. The image shown in Figure 11 is created based on the introduction information stored in the memory unit 41, specifically the introduction information management DB 414, and is displayed in synchronization on the screen 21 of the first terminal device 2 and the screen 31 of the second terminal device 3. The image shown in Figure 11 is displayed when the service provider SP operates the contract button (not shown in Figure 7) by the service provider SP. In the example shown in Figure 11, the captured image of the service provider SP and the captured image of the consumer PR are displayed on the screens 21 and 31. Also, in the example shown in Figure 11, an image showing the entry format FM1 of the contract document is displayed below the captured image of the service provider SP and the captured image of the consumer PR on the screens 21 and 31 in a state that can be scrolled up and down.

The control unit 42 controls the second terminal device 3 that has accessed the URL to be connected online to one of the first terminal devices 2 in the terminal device group associated with the URL, and controls the two devices to make a video call online. For example, the control unit 42 controls the second terminal device 3 that has accessed a website with a URL "URL1" to be connected online to one of the first terminal devices 2 in the terminal device group 2A associated with URL1, and controls the two devices 2 and 3 to make a video call online. The control unit 42 also controls the second terminal device 3 that has accessed a website with a URL "URL2" to be connected online to one of the first terminal devices 2 in the terminal device group 2B associated with URL2, and controls the two devices 2 and 3 to make a video call online. The same applies to URLs 3 to 5. The control unit 42 can be configured, for example, by a central processing unit (CPU) or the like. When the control unit 42 connects the first terminal device 2 and the second terminal device 3 online, the control unit 42 may connect the first terminal device 2 and the second terminal device 3, for example, using a client-server method, a P2P (Peer to Peer) method, or a VoIP (Voice over Internet Protocol) method, or may connect them using some other method.

An example of the flow of information between the first terminal device 2, the server 4, and the second terminal device 3 will be described using FIG. 3. Here, a case where one second terminal device 3 accesses one URL, URL1, will be described. Note that the cases where another second terminal device 3 accesses another URL, URL2, and where another second terminal device 3 accesses another URL, URL3, are similar to the case of one URL, URL1, and therefore will not be described here. Note that the dashed lines in FIG. 3 represent control signals.

As shown in FIG. 3, (1) the second terminal device 3 reads URL1 and accesses the website ST1 in the management device 4. (2) The website ST1 accessed from the second terminal device 3 connects the second terminal device 3 that accessed the website ST1 and one of the terminal device group 2A associated with URL1 online by a control signal from the control unit 42, and a video call is made between the two online connected devices 2 and 3. (3) The website ST1 displays the introduction information described below on the display units of the first terminal device 2 and the second terminal device 3 in response to an operation on the first terminal device 2 by a control signal from the control unit 42. In this embodiment, it is preferable that the control of (2) and the control of (3) are performed at the same time. In other words, it is preferable that the control of (3) is performed during a video call by the control of (2).

As described above, the first terminal devices 2 used by the service provider SP and the URLs accessible by the consumer PR are sorted by the type of products and services that the service provider SP can introduce and are associated with each type. Therefore, when the second terminal device 3 accesses a URL based on the URL corresponding to the product and service in which the consumer PR is interested, the second terminal device 3 is automatically connected online by the control unit 42 of the management device 4 to the first terminal device 2 used by the service provider SP that can introduce the product and service in which the consumer PR is interested, and a video call is started between the two online connected parties 2 and 3. Therefore, in a sales support system that supports sales activities by online video calls via the Internet, the service provider SP that can introduce the product and service in which the consumer PR is interested can make a video call with the consumer PR without any troublesome operations. This efficiently increases the consumer's satisfaction with the video call with the service provider SP, and the seller can efficiently improve the sales results. In addition, by having a video call between the consumer PR and a service provider SP who can introduce products and services that the consumer PR is interested in, the consumer PR can engage in more proactive sales activities and improve sales results.

In this embodiment, the control unit 42 controls the second terminal device 3 to display a site corresponding to a URL included in the two-dimensional code read by the second terminal device 3. The "site corresponding to a URL" is a website linked to a URL listed in a magazine, flyer, direct mail, etc., which contains information on a product or the like in which the consumer PR is interested (curious). Therefore, the consumer PR who accesses this site is likely to have expectations regarding the content of the site. A detailed explanation will be given with reference to Figures 5 and 6.

In detail, when the second terminal device 3 of the consumer PR accesses a site corresponding to a URL included in the two-dimensional code, the control unit 42 reads out an ID registration format (not shown) from the storage unit 41 and displays the read ID registration format on the screen 31 of the display unit of the second terminal device 3. When the consumer PR inputs a telephone number or the like into the ID registration format, the ID of the consumer PR is registered in the storage unit 41, and the registered ID is notified to the second terminal device 3. The control unit 42 then displays the image shown in FIG. 5 on the screen 31 of the second terminal device 3. When the consumer PR operates the consent button BO9 on the screen 31 shown in FIG. 5, the control unit 42 receives a signal indicating consent, and displays the image shown in FIG. 6 on the screen 31 of the second terminal device 3, and displays a screen for making a video call with the consumer PR on the screen of the first terminal device 2. This allows the consumer PR and the service provider SP to make a video call while seeing each other.

In this way, by controlling the second terminal device 3 to display a site corresponding to a URL contained in the two-dimensional code read by the second terminal device 3, the consumer PR can access a site corresponding to the products and services in which he or she is interested by performing an operation to read the two-dimensional code using the second terminal device 3, and therefore the consumer PR can more easily start a video call with a service provider SP who can introduce products and services in which he or she is interested.

In addition, instead of accessing the site corresponding to the one URL by reading the two-dimensional code with the second terminal device 3, the consumer PR may, for example, access the site corresponding to the one URL by inputting the character string of the one URL printed on a magazine, flyer, etc. into the second terminal device 3, or by clicking (in the case of a personal computer) or tapping (in the case of a tablet or smartphone) on the link of the one URL printed on direct mail.

When the control unit 42 connects one of the first terminal devices 2 in the terminal device group associated with the URL to the second terminal device 3 online, the control unit 42 may connect the first terminal devices 2 online in order from the first terminal device 2 with the highest priority according to a predetermined priority order, or may connect the first terminal devices 2 online in a random order without setting a priority order. Specifically, for example, in each terminal device group, there may or may not be a priority order for the video call connection with the second terminal device 3 between the multiple first terminal devices 2. The priority order is determined, for example, according to the knowledge level or proficiency of the service provider SP logging in to the first terminal device 2. Specifically, for example, the higher the knowledge level or proficiency of the service provider SP logging in to the first terminal device 2, the higher the priority (higher the priority order) given to the first terminal device 2 can be. If there is a priority order, when a video call connection request is made from the second terminal device 3, the first terminal device 2 is connected to the second terminal device 3 in the order according to the priority order. Furthermore, if there is no priority, when a video call connection request is made from the second terminal device 3, the first terminal device 2 is connected to the second terminal device 3 in a random order. Furthermore, the priority may be assigned to the first terminal device 2 in advance before the service provider SP logs in to the first terminal device 2, or may be assigned to the first terminal device 2 after the service provider SP logs in to the first terminal device 2.

In this embodiment, the control unit 42 controls the display of the introduction information on each display unit of the first terminal device 2 and the second terminal device 3 in response to an operation on the first terminal device 2 during the video call. In this specification, the "operation on the first terminal device 2 during the video call" is not particularly limited as long as it is an operation that displays the introduction information on each display unit of the first terminal device 2 and the second terminal device 3, but is, for example, an operation of the information display button BO1 in FIG. 7 described above. This operation may be a click operation with a mouse or a tap operation on a tablet or smartphone. By performing such control by the control unit 42, the introduction information of the product, etc. is displayed on each display unit of the first terminal device 2 and the second terminal device 3 in response to an operation on the first terminal device 2 during the video call, so that the service provider SP can carry out sales activities that are more interesting, detailed, and easy to understand for the consumer PR by using images showing the products, etc. (products, etc. in which the consumer PR is interested) displayed on the display unit while making a video call in which the two parties can see each other's faces. The information collected by the service provider SP is input by the service provider SP using an input means and stored in the storage unit 41. Also, the product information corresponding to the information display button BO1 operated by the service provider SP may be automatically stored in the storage unit 41.

In addition, the service provider SP, who has grasped the product or sample that the consumer PR wants during the video call, can automatically prepare to send the product or sample. Specifically, the memory unit 41 stores information on the product or sample recommended by the service provider SP to the consumer PR during the video call, and based on the stored information, the control unit 42 automatically displays a confirmation screen of the product or sample recommended for use on the second terminal device 3 at the end or after the end of the video call. The control unit 42 stores the information selected on the product or sample confirmation screen in the memory unit 41 in order to send the product or sample. In this case, it is possible to prevent the service provider SP from forgetting to confirm which product or sample to send to the consumer PR, or forgetting to send the product or sample. The product or sample confirmation screen may simply be a screen for confirming the contents of the product or sample, or may be a screen in which the type of product or sample can be changed. Additionally, product or sample information may be stored in the storage unit 41, and the control unit 42 may automatically carry out the shipping procedures as described below, or the shipping procedures may be carried out manually by having a person check the stored information.

In this embodiment, the control unit 42 performs the shipping procedure of the product or sample to the shipping destination stored in the memory unit 41. The "shipping destination" information is stored in the consumer management DB 414 of the memory unit 41, for example, by the consumer PR filling in the shipping destination entry format displayed on the display unit of the second terminal device 3 after the video call. The "shipping destination" information may be displayed on the display unit of the second terminal device 3 during the video call, for example. In this case, the consumer PR can fill in the shipping destination entry format while receiving advice from the service provider SP through the video call. When the consumer PR operates the button BO7 for performing the sample shipping procedure shown in FIG. 10, the control unit 41 reads the shipping destination information from the memory unit 41 to the computer of the product shipping center and transmits a product shipping instruction together with the shipping destination information. As a result, the sample is shipped from the product shipping center to the consumer PR. In this way, the control unit 42 performs the procedure for shipping the product or sample to the shipping destination stored in the memory unit 41, and a sample of the product recommended by the service provider SP to the consumer PR during the video call is shipped, so that the consumer PR can use a sample of the product in which he or she is interested, which increases his or her desire to purchase the product. This can further improve the results of sales activities.

In this embodiment, the control unit 42 controls the display unit of the second terminal device 3 to display the above-mentioned questionnaire entry format after the video call ends. In detail, for example, when the control unit 42 receives a signal indicating the end of the video call, it reads out the questionnaire entry format from the storage unit 41 and displays the read-out entry format on the display unit of the second terminal device 3. The consumer PR fills out the displayed entry format with a questionnaire about the product etc. introduced by the service provider SP and a questionnaire about the service provider SP in the video call. The contents of the completed questionnaire are transmitted to the management device 4 and stored in the storage unit 41. In this way, the control unit 42 controls the display unit of the second terminal device 3 to display the questionnaire entry format on the display unit of the second terminal device 3, so that the consumer PR can fill out a questionnaire about the product etc. introduced by the service provider SP that is of interest to the consumer PR, and a questionnaire about the service provider SP in the video call. This further increases the consumer's purchasing motivation, and the service provider SP can more accurately grasp the demands of the consumer PR, thereby improving the results of sales activities.

In this embodiment, the control unit 42 controls the display of the entry format FM1 (see FIG. 11) of the contract document related to the above-mentioned product and service on each display unit of the first terminal device 2 and the second terminal device 3 in response to the operation on the first terminal device 2 during the video call. The control unit 42 also controls the display of the information entered in the entry format FM1 by the operation on the second terminal device 3 during the video call on the first terminal device 2 and the second terminal device 3. In detail, for example, when the control unit 42 receives a signal from the first terminal device 2 during the video call instructing the display of the entry format FM1 of the contract document, it reads out the entry format FM1 of the contract document from the storage unit 41 and synchronously displays the read entry format FM1 on each display unit of the first terminal device 2 and the second terminal device 3. The consumer PR fills in the items necessary for the contract in the displayed entry format FM1 while receiving an explanation of the product, etc. and advice on how to fill out the form from the service provider SP through the video call. The entered contract details are sent to the management device 4 and stored in the memory unit 41. In this way, the control unit 42 controls the display of the contract document entry format FM1 on the display units of the first terminal device 2 and the second terminal device 3 in synchronization, so that a contract for purchase or sale can be smoothly concluded when the consumer PR has a heightened interest in the product or the like due to a video call with the service provider SP. Furthermore, if there is an error in the details entered by the consumer PR, the error can be pointed out in real time and corrected, making the contract process smoother. This can therefore lead to improved results in sales activities.

In the above embodiment, the second terminal device 3 is configured to have a function for making a video call and a function for displaying the introduction information in one device, but is not limited to this. For example, as shown in FIG. 12, the second terminal device 3 may be configured to have a video call device 32 having a function for making a video call, and an information providing device 33 that is provided separately from the video call device 32 and has a function for displaying the introduction information. In other words, the video call function and the display function of the introduction information may be shared between two devices 32 and 33. Specifically, for example, a tablet PC or a smartphone may be used as the video call device 32, and a tablet PC or a smartphone may be used as the information providing device 33 separately from the video call device 32. When the video calling function and the display function of the introduced information are shared between two devices 32, 33, the consumer PR can place the video calling device 32 in a location where it is easy to make a video call, and place the information providing device 33 in a location where it is easy to view the introduced information and perform the operations required for viewing, thereby increasing the freedom of the location for making the video call and the location for viewing the introduced information and performing the operations required for viewing.

In addition, in a configuration in which the second terminal device 3 includes a video calling device 32 and an information providing device 33, the following series of configurations may be adopted. For example, the information providing device 33 has a function of reading a two-dimensional code. The video calling device 32 has a display unit that displays an image, and the two-dimensional code includes information of one URL among a plurality of URLs. Furthermore, the control unit 42 (i) controls the display unit of the video calling device 32 to display a two-dimensional code including information of the one URL, (ii) controls the information providing device 33 to display a site corresponding to the one URL included in the two-dimensional code read by the information providing device 33, and (iii) controls the video calling device 32 of the second terminal device 3 to be connected online to one of the terminal devices associated with the one URL, and controls the video calling device 32 of the second terminal device 3 to be connected online to one of the terminal devices associated with the one URL, and to perform a video call between the two online connected devices 2 and 3. In the above embodiments (i) to (iii), the video calling device 32 may be prepared in advance by the sales party, and multiple devices may be installed at an event venue or the like. Furthermore, the video calling device 32 installed at an event venue or the like may be configured to have a large screen (larger than the screen of the information providing device 33) and to be specialized for communication through the large screen. Furthermore, it is preferable that the information providing device 33 possessed by the consumer PR is suitable for displaying content that requires terminal operation such as questionnaire input (for example, has a screen of a size suitable for displaying such content).

Using Figure 13, an example of the flow of information between the first terminal device 2, server 4, and second terminal device 3 in the embodiments shown in (i) to (iii) above will be described. Here, a case where one second terminal device 3 accesses one URL, URL1, will be described. Note that the cases where another second terminal device 3 accesses another URL, URL2, and where another second terminal device 3 accesses another URL, URL3, are similar to the case of one URL, URL1, and therefore will not be described here. Note that the dashed lines in Figure 13 represent control signals.

As shown in FIG. 13, (1) the control unit 42 of the management device 4 displays a two-dimensional code including information on URL1 on the display unit of the video calling device 32 installed at the event venue or the like. (2) The information providing device 33 held by the consumer PR reads the two-dimensional code (including information on URL1) displayed on the video calling device 32 and accesses the website ST1 in the management device 4. (3) When the information providing device 33 accesses the website ST1, the website ST1 connects the video calling device 32 and one of the terminal devices 2A associated with URL1 online by a control signal from the control unit 42, and (4) a video call is made between the two online connected devices 2 and 3. (5) The website ST1 displays the above-mentioned introduction information on the display units of the first terminal device 2 and the second terminal device 3 in response to the operation on the first terminal device 2 during the video call by the control signal from the control unit 42. In this embodiment, it is preferable that the above controls (3) to (5) are performed simultaneously.

In this embodiment, the consumer PR can read the two-dimensional code and access the website ST1 in the management device 4 without touching the video calling device 32 installed at the event venue or the like. Therefore, the consumer PR can use this system without worrying about hygiene. In addition, by preparing the video calling device 32 in advance on the sales side, for example, a web browser suitable for video calling can be pre-installed on the video calling device 32. Therefore, the consumer PR can reliably make video calls, and a more convenient system can be constructed. In addition, by making the video calling device 32 installed at the event venue or the like suitable for communication and making the information providing device 33 owned by the consumer PR suitable for displaying content that requires terminal operation such as questionnaire input, for example, the consumer PR can make video calls through a large screen and easily perform input operations on the terminal device at hand, thereby further improving the convenience of the event-specification system.

In addition, in the above-described embodiment, a management terminal device (not shown) for managing the service provider SP may be provided separately and connected to the line 5. The management terminal device can, for example, access the management device 4, view the information stored in the memory unit 41 of the management device 4, and manage the status of the service provider SP.

REFERENCE SIGNS LIST 1 Sales support system 2 First terminal device 21 Screen 2A, 2B, 2C Terminal device group 3 Second terminal device 31 Screen 32 Video call device 33 Information providing device 4 Management device 41 Storage unit 411 Consumer management DB
412 Service provider management DB
413 URL management DB
414 Referral information management DB
42 Control unit 5 Public line A11, B11, C11 Type of product, etc. BO1 to BO10 Operation buttons de1 to de5 Consumer ID
PR Demander SP Service provider Ta1 URL information management table URL1 to URL5 Website URL

Claims (8)

A sales support system capable of conducting sales activities by video calling between a plurality of terminal devices connected online, the sales support system comprising:
The present invention comprises a management device capable of transmitting and receiving information between a plurality of first terminal devices used by a service provider who conducts sales activities via video calls, and a second terminal device which is capable of transmitting and receiving information including video calls between the first terminal devices and a consumer who may receive sales activities via video calls from the service provider,
the plurality of first terminal devices include a plurality of terminal device groups sorted according to the types of products and services that the service provider can introduce;
The management device includes:
a storage unit that stores a plurality of URLs accessible by consumers, the storage unit storing each of the plurality of URLs classified according to the type of product and service that the service provider can introduce in association with a corresponding one of the terminal devices;
a control unit that performs control to connect the second terminal device that has accessed the URL and one of the first terminal devices among the group of terminal devices associated with the URL online and to perform a video call between the two connected online,
Sales support system. the storage unit stores product and service introduction information corresponding to types of products and services that can be introduced by the service provider;
The control unit performs control to display the introduction information on each display unit of the first terminal device and the second terminal device in response to an operation on the first terminal device during the video call.
The sales support system according to claim 1 . The second terminal device includes a video calling device having a function of making the video call, and an information providing device provided separately from the video calling device and having a function of displaying the introduction information.
The sales support system according to claim 2. The storage unit stores information on a product or sample that the service provider recommends to the consumer during the video call;
The control unit performs a procedure for shipping the product or sample to the shipping destination stored in the storage unit.
The sales support system according to any one of claims 1 to 3. The storage unit stores information on a product or sample that the service provider recommends to the consumer during the video call;
The sales support system of any one of claims 1 to 3, wherein the control unit automatically displays a confirmation screen of the recommended product or sample on the first terminal device at the end or after the video call is terminated, and stores information selected on the product or sample confirmation screen in the memory unit in order to ship the product or sample. the storage unit stores a questionnaire entry format for a product and a service introduced by the service provider during the video call;
The control unit controls the display unit of the second terminal device to display the entry format after the video call is ended.
The sales support system according to any one of claims 1 to 5. The storage unit stores a format for filling out contract documents related to products and services,
The control unit is
Controlling to display the entry format on each display unit of the first terminal device and the second terminal device in response to an operation on the first terminal device during the video call;
and controlling the first terminal device and the second terminal device to display information entered in the entry format by an operation on the second terminal device during the video call.
The sales support system according to any one of claims 1 to 6. The information providing device has a function of reading a two-dimensional code,
The video calling device has a display unit for displaying an image,
the two-dimensional code includes information of one URL among the plurality of URLs,
The control unit is
Controlling the display unit of the video calling device to display the two-dimensional code including information of the one URL;
a control for causing the information providing device to display a site corresponding to the one URL included in the two-dimensional code read by the information providing device;
When the information providing device of the second terminal device accesses the one URL, the video calling device of the second terminal device and one of the first terminal devices of the terminal device group associated with the one URL are connected online, and a video call is performed between the two devices connected online.
The sales support system according to claim 3.

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