JP7128462B2 - bot system, program for bot system - Google Patents

Description

The present invention provides a bot system that transmits and receives chat data between a user's terminal and a chat bot on a chat server, a bot system that includes a microphone, a speaker, communication means, and a bot, and a bot system. about the program of

Conventionally, including at least one processor implemented to execute computer readable instructions, the at least one processor selects the query data and processes an account of at least one of the users registered with the messaging service. and an artificial intelligence account registered with the messaging service, send the inquiry data to at least one user through the confirmed communication session as an instant message of the artificial intelligence account, and confirmed Artificial intelligence learning systems that receive response data to question data from at least one user through a communication session and generate learning data for artificial intelligence based on the question data and the received response data are known (e.g., patent Reference 1).

JP 2017-153078 A

However, the above-mentioned conventional artificial intelligence learning system has a configuration in which the artificial intelligence and the user interact with text data via a terminal and the artificial intelligence learns, so it is difficult for the artificial intelligence to grasp the user's intentions. was there.

SUMMARY OF THE INVENTION Accordingly, the present invention is intended to solve the above-described problems of the prior art. It is to provide a bot system and its program.

The invention according to claim 1 is a bot system for transmitting and receiving chat data between a user's terminal and a chatbot of a chat server, wherein a predetermined website is displayed on the display of the user's terminal. When the chat screen is determined to be displayed, the chat screen is freely displayed on the display unit, and the chat bot analyzes the words of the chat data from the user's terminal by morphological analysis or punctuation rules To understand the user's intentions by separating them with , and to understand the words that are meaningful for the intentions, and based on the grasped contents, access the database and select the user's terminal from among the combinations of multiple questions and answers in the database The problem mentioned above is solved by selecting a question related to the content grasped based on the words of the chat data from and sending the content of the answer to the selected question to the user's terminal. be.

The invention according to claim 2 is a bot system for transmitting and receiving chat data between a user's terminal and a chatbot of a chat server, wherein a predetermined website is displayed on the display of the user's terminal. When it is determined that the chat screen has been displayed, the chat bot can freely display the chat screen on the display unit. is sent from the terminal of the user to the chatbot, and the chatbot understands the user's intention by separating the words of the chat data from the user's terminal by morphological analysis or punctuation rules and grasps the words that are meaningful for the intention, Based on the grasped content, access the database, select relevant ones from the database, send them to the user's terminal, and the user's terminal converts the text of the chat data into voice and outputs it By being , the subject mentioned above is solved .

The invention according to claim 3 is a bot system program for transmitting and receiving chat data between a user's terminal and a chat bot of a chat server, wherein a predetermined website is displayed on the display unit of the user's terminal. A display determination step in which the chatbot determines whether or not is displayed, a displayable step in which the chat screen is freely displayed on the display unit when it is determined that the chatbot is displayed, and the chatbot is transmitted from the user terminal an intention grasping step of grasping the user's intention and grasping the words meaningful to the intention by dividing the words of the chat data by morphological analysis or punctuation rules; Selects questions related to the content understood based on the words of the chat data from the user's terminal from among the combinations of multiple questions and answers in the database, and the content of the answers to the selected questions to the user's terminal .

The invention according to claim 4 is a bot system program for transmitting and receiving chat data between a user's terminal and a chat bot of a chat server, wherein a predetermined website is displayed on the display of the user's terminal. A determination step in which the chatbot determines whether or not is displayed, and an operation determination in which the chat screen is freely displayed on the display unit and a predetermined portion is tapped or clicked when it is determined that it is displayed. a transmission step of transmitting data related to the predetermined location as chat data from the user's terminal to the chatbot when the predetermined location is tapped or clicked; and a transmission step in which the chatbot transmits the chat data from the user's device an intention grasping step of grasping the user's intention and grasping the words meaningful to the intention by dividing the words by morphological analysis or punctuation rules; Selecting relevant data from the database and transmitting it to the user's terminal, and the user's terminal converting the text of the chat data into voice and outputting it It solves the problem.

The bot system of the present invention is equipped with a user terminal and a chatbot on the chat server, so that chat data can be sent and received between the user terminal and the chatbot on the chat server. Instead, the following specific effects can be obtained.

According to the bot system of the invention according to claim 1, the content input by the user is separated by morphological analysis or a punctuation rule to grasp the intent, that is, the so-called entity, which is the word that is meaningful for the intent and the intention. Since information related to the content input by the user is selected and sent back to the user's terminal, the user can receive the information of the desired content.
In other words, the appropriate content is automatically selected in response to the user's request and sent back to the user's terminal, so the user can be satisfied without the need for human intervention.
In addition, when a user browsing the website enters a question or problem about what they want to know, the content or solution that the user wants to know will be selected from the database and sent back. can function as an answer to an inquiry by simply exchanging information without reading the FAQ on the website and providing a solution.

According to the bot system of the invention according to claim 2, the content input by the user is separated by morphological analysis or a punctuation rule to grasp the intent, that is, the so-called entity, which is the word that is meaningful for the intent and the intention. Since information related to the content input by the user is selected and sent back to the user's terminal, the user can receive the information of the desired content.
In other words, the appropriate content is automatically selected in response to the user's request and sent back to the user's terminal, so the user can be satisfied without the need for human intervention.
In addition, by simply tapping or clicking by the user, chat data is sent to the chatbot, and the content related to the sent chat data is returned as chat data and guided by voice, so the user does not have to enter text. Instead, you can hear related content spoken about where you tapped or clicked on the website.

According to the program of the bot system of the invention according to claim 3, similar to the effects of the invention according to claim 1, the content input by the user is separated by morphological analysis or a wording rule, and the intention is so-called intent. And words that are meaningful to the intention, so-called entities, are grasped and those related to the input content are selected and sent back to the user's terminal, so the user can receive the information of the desired content. .
In other words, the appropriate content is automatically selected in response to the user's request and sent back to the user's terminal, so the user can be satisfied without the need for human intervention.
In addition, when a user browsing the website enters a question or problem about what they want to know, the content or solution that the user wants to know will be selected from the database and sent back. can function as an answer to an inquiry by simply exchanging information without reading the FAQ on the website and providing a solution.

According to the program of the bot system of the invention according to claim 4, similar to the effect of the invention according to claim 2, the content input by the user is separated by morphological analysis or a wording rule, and the intention is called intent. And words that are meaningful to the intention, so-called entities, are grasped and those related to the input content are selected and sent back to the user's terminal, so the user can receive the information of the desired content. .
In other words, the appropriate content is automatically selected in response to the user's request and sent back to the user's terminal, so the user can be satisfied without the need for human intervention.
In addition, by simply tapping or clicking by the user, chat data is sent to the chatbot, and the content related to the sent chat data is returned as chat data and guided by voice, so the user does not have to enter text. Instead, you can hear related content spoken about where you tapped or clicked on the website.

FIG. 1 is a conceptual diagram showing a high-level concept of a bot system that is a first embodiment of the present invention; The chart figure which shows the operation|movement of the high-level concept of the chatbot which is 1st Example of this invention. 1 is a low-level conceptual diagram showing a bot system that is a first embodiment of the present invention; FIG. The conceptual diagram which shows the bot system which is 2nd Example of this invention. The conceptual diagram which shows the bot system which is 3rd Example of this invention. The conceptual diagram which shows the bot system which is 4th Example of this invention.

The bot system of the present invention comprises a user's terminal and a chatbot of a chat server, and the chatbot understands the user's intention by separating words of chat data from the user's terminal by morphological analysis or punctuation rules. With a configuration that grasps words that are meaningful to the intention, accesses the database based on the grasped content, selects relevant words from the database, and sends them to the user's terminal. The specific implementation may be any as long as it satisfies the user by receiving the information he or she desires without having to respond.
Alternatively, the bot system of the present invention comprises a microphone, a speaker, communication means, and a bot, and the bot understands the intention of the voice inputter by morphologically analyzing the words of the input data from the microphone or separating them according to the punctuation rule. At the same time, it grasps words that are meaningful to the intention, and based on the grasped contents, accesses the database server using communication means, selects relevant words from the database, and outputs them as voice using a speaker. Concrete embodiment if the configuration satisfies the voice input person by listening to the desired content by voice without human interaction and without moving the hand of the voice input person can be anything.
Furthermore, the program of the bot system of the present invention is such that the chat bot understands the user's intention by morphological analysis or dividing words in chat data from the user's terminal by punctuation rules, and the intention of grasping words that are meaningful for the intention. By having a grasping step and a replying step in which the chatbot accesses the database based on the grasped content, selects a relevant one from the database and transmits it to the user's terminal, Any specific embodiment may be used as long as it satisfies the user by receiving desired information without human interaction.
Alternatively, the program of the bot system of the present invention is such that the bot understands the intention of the voice input person by morphological analysis or segmenting the words of the input data from the microphone by the punctuation rule, and grasps the words that are meaningful for the intention. and a speech output step in which the bot accesses the database server using communication means based on the comprehended content, selects a relevant one from the database, and outputs speech using a speaker. If it satisfies the voice input person by listening to the desired content without human intervention and without moving his or her hand, then it is a concrete embodiment can be anything.

For example, the user's terminal may be a desktop personal computer terminal, a notebook personal computer terminal, a smartphone terminal, a tablet terminal, a wristwatch terminal, or the like, which transmits and receives information. Any device may be used as long as it can be freely connected to a communication network including lines.
The input format in the user's terminal may be a format in which voice input is converted into text, or a format in which the user directly inputs text.
Furthermore, the question on the chat screen of the user's terminal by the chatbot may be voice, text, or both voice and text.
Furthermore, the chat server provided with the chatbot and the database server may be configured separately, or may be configured in common.
Further, for example, a terminal having a bot (artificial intelligence control means having a learning function) and a terminal (server) having a database may be configured separately, or may be configured in common.
In other words, a configuration in which a bot (artificial intelligence control means) is provided in a terminal together with a microphone and a speaker, or a configuration in which a server having a database is provided in a terminal may be used.
Relevance also includes related data, information, other defined application software, and other defined systems.
The bot (artificial intelligence control means) and database may be provided in one server or in a plurality of servers on the cloud.

A bot system 100 and its program according to a first embodiment of the present invention will be described below with reference to FIGS. 1 to 3. FIG.
Here, FIG. 1 is a conceptual diagram showing the high-level concept of the bot system 100 according to the first embodiment of the present invention, and FIG. 2 shows the operation of the high-level concept of the chatbot 121 according to the first embodiment of the present invention. , and FIG. 3 is a low-level conceptual diagram showing the bot system 100 according to the first embodiment of the present invention.

A bot system 100 according to the first embodiment of the present invention includes, as shown in FIG. and a database server 130 .
Of these, in the smartphone terminal 110A, the ID information of the chatbot 121 (database reference automatic response bot) of the database reference automatic response function is added, and the chat screen 112A displayed on the display unit 111A, which is the liquid crystal touch panel of the smartphone terminal 110A. , the icon 113 of the chatbot 121 is displayed.

The chat server 120 has a chatbot 121 program and a chat data database 122 that stores chat data.
The smartphone terminal 110</b>A is configured to transmit and receive chat data to and from the chatbot 121 of the chat server 120 .
The chatbot 121 is actually provided in the chat server 120, but as a concept, the smartphone terminal 110A transmits and receives chat data to and from the chatbot 121 via the chat server 120. .

Also, the chat server 120 is configured to proceed with processing without waiting for the result of I/O.
In this embodiment, the chatbot 121 is triggered by an input from the user's smartphone terminal 110A, and segregates the words of the chat data from the smartphone terminal 110A by morphological analysis or punctuation rules to understand the user's intention and to understand the meaning of the intention. A certain word is grasped, and based on the grasped contents, the database server 130 is accessed, a related word is selected from the database, and is transmitted to the user's smart phone terminal 110A.

Although the smartphone terminal 110A has been described as an example of the user's terminal, the bot system 100 can also be configured to include an artificial intelligence speaker terminal 110B and a database server 130 having a database, as shown in FIG. good.
Among them, the artificial intelligence speaker terminal 110B includes a microphone 114, a speaker 115, communication means, and a bot 116 which is an installed artificial intelligence control means having a learning function.
Then, when the user speaks into the artificial intelligence speaker terminal 110B, the bot 116 segregates the words of the input data from the microphone 114 according to morphological analysis or punctuation rules to grasp the intention of the voice inputter and to understand the meaning of the intention. A certain word is grasped, and based on the grasped content, a database server 130 having a database is accessed using a communication means, a relevant word is selected from the database, and output by voice using a speaker 115. - 特許庁is configured as
Although the configuration in which the bot 116 is provided inside the artificial intelligence speaker terminal 110B has been described, a configuration in which the bot 116 is provided in a server, like the chatbot 121, is also possible.
In this case, it goes without saying that the voice data from the microphone 114 is converted into text data inside the artificial intelligence speaker terminal 110B and the text data is transmitted to the server bot (116).
Alternatively, a configuration may be adopted in which communication with the bot of the server is performed using a microphone and a speaker provided in the smartphone terminal 110A.

Here, the case of the smartphone terminal 110A will be described.
Specifically, as shown in FIG. 2, in step S1, as a determination step, the chatbot 121 determines whether there is an input from the user.
The input format may be a voice input converted to text or a direct text input.
Then, it is transmitted from the smartphone terminal 110A to the chatbot 121 as chat data, and the chatbot 121 determines whether or not it has received the chat data.
If it is determined that the information has been received, the process proceeds to step S2. On the other hand, if it is determined that the information has not yet been received, step S1 is repeated.

In step S2, as an intention comprehension step, the chatbot 121 comprehends the user's intention by morphological analysis or segmenting the words of the chat data from the user's smartphone terminal 110A by the punctuation rule, and comprehends the words that are meaningful for the intention. .
Here, the spacing rule will be explained.
Rule 1: Separate clauses.
Rule 2: If a part of a clause can form a clause, cut that part off.
Rule 3: Cut off the part where you can insert another word in between.
Rule 4: Cut off the part that can be followed by various words.

In step S3, as a step of accessing the database, the chatbot 121 accesses the database server 130 based on the grasped content.
In step S4, as a reply step, relevant items are selected from the database and transmitted to the user's smart phone terminal 110A. That is, respond.

As a result, the content input by the user is separated by morphological analysis or punctuation rules, meaning that it is an intention, that is, a word that is meaningful for the intent and the intention, that is, the entity is grasped and related to the input content. is selected and sent back to the user's smartphone terminal 110A.
As a result, the user can receive desired information.
Although the database server 130 and the chat server 120 are independently provided, it is of course possible to use a common server.

A more specific operation will be described below.
As shown in FIG. 3, it is assumed that an employee is working at a company office using a personal computer (PC).
Then, it is assumed that a problem occurs in which the monitor of the personal computer PC turns on and off.
When the employee displays the chat screen 112A on the display unit 111A of the liquid crystal touch panel of the smartphone terminal 110A, the chatbot 121 sends, for example, "Hello! Please enter your trouble!" to the smartphone terminal 110A. Then, when the smartphone terminal 110A receives it, "Hello! Please enter your problem!" is displayed on the chat screen 112A of the smartphone terminal 110A.

The employee inputs, for example, voice or text input to the chatbot 121, saying, "I'm having trouble with my computer monitor turning on and off. What should I do?"
Then, the chatbot 121 receives chat data to the effect that "I am having trouble with the computer monitor turning on and off. What should I do?"
Then, the chatbot 121 having artificial intelligence control means comprehends the user's intention by segmenting each sentence according to the space rule and comprehends the words meaningful to the intention.

In this example, the words "computer", "I'm having trouble", "masu", "what should I do", and "is it okay?" indicate that the user's intent is "tell me about your computer". The chatbot 121 (artificial intelligence control means) comprehends.
Accordingly, it is sufficient to select the category of personal computer PC in the database.
Additionally, it captures entities that are meaningful words for intents.

In this example, it is necessary to grasp the specific state of the personal computer PC, and the chat bot 121 detects that the entity for the intent is "monitor", "on", or "disappear". (artificial intelligence control means) grasps.
Then, it is understood that the content of the question or inquiry is about the malfunction of the monitor of the personal computer PC.

The database of the database server 130 is provided with data of a plurality of combinations of questions and answers.
Chatbot 121 accesses database server 130 .
Then, from among the multiple combinations of questions and answers in the database, a question relevant to the grasped content is selected based on the words in the chat data.
Furthermore, the content of the answer to the selected question is transmitted to the user's smart phone terminal 110A.

In this example, a combination of the question and the answer is selected, and as an example of the answer, "Let's restart the computer once!" is transmitted to the smartphone terminal 110A. This is so-called push notification.
Then, the smartphone terminal 110A receives the chat data from the chatbot 121, and the chat screen 112A displays "Let's restart the personal computer!".
At this time, the speaker of the smartphone terminal 110A may be used to output the contents of the chat data from the chatbot 121 by voice.

As a result, when a user inputs a question about what they want to know or what they are having trouble with, the content the user wants to know or a solution is selected from the database and sent back.
As a result, it is possible to achieve a help desk function in which the user can easily and quickly find a solution without reading a so-called FAQ.
In this embodiment, the function of the call center automatic response bot was explained as an example of the database reference automatic response bot, but the chatbot 121 sends information on company products and services to the user's terminal according to the input from the user. It may be configured to be provided by an automatic response.
Also, the artificial intelligence speaker terminal 110B is the same as the smart phone terminal 110A, so a detailed description will be omitted.

The bot system 100 according to the first embodiment of the present invention thus obtained includes a smartphone terminal 110A as an example of a user's terminal, a chatbot 121 of the chat server 120, and a database server 130 having a database. The chatbot 121 understands the user's intention by morphological analysis or segmenting the words of the chat data from the user's smartphone terminal 110A by the punctuation rule, grasps the words meaningful for the intention, and based on the grasped content Then, by accessing the database server 130, selecting relevant information from the database and transmitting it to the user's smartphone terminal 110A, the user can receive the information of the desired content, and the person can satisfy users without responding.

Furthermore, based on the contents grasped from the words of the chat data from the smartphone terminal 110A of the user, the chat bot 121 selects the words of the chat data from among a plurality of combinations of questions and answers in the database of the database server 130. By selecting a question related to the content grasped based on the information, and transmitting the content of the answer to the selected question to the user's smartphone terminal 110A, the user can easily read the so-called FAQ, and It can serve as a helpdesk function that will inform you of the solution quickly.

Also, the bot system 100 according to the first embodiment of the present invention includes an artificial intelligence speaker terminal 110B having a microphone 114, a speaker 115, communication means, and a bot 116. The bot 116 receives input from the microphone 114. Words in the data are separated by morphological analysis or punctuation rules to grasp the intention of the voice input person and words meaningful to the intention, and based on the grasped content, access the database server 130 using communication means. By selecting a relevant one from the database and outputting it by voice using the speaker 115, the voice input person can hear the desired content by voice without moving the hand, and the person can respond. You can satisfy the voice input person without having to.

In addition, the program of the bot system 100, which is the first embodiment of the present invention, allows the chat bot 121 to understand the user's intention by dividing the words of the chat data from the user's smartphone terminal 110A by morphological analysis or punctuation rules. An intention comprehension step S2 for comprehending words that are meaningful to the intention, and based on the comprehended content, the chatbot 121 accesses the database, selects relevant words from the database, and transmits them to the user's terminal. By providing the reply steps S3 and S4, the user can receive the information of the desired content, and the user can be satisfied without any human intervention.

Further, the program of the bot system 100, which is the first embodiment of the present invention, allows the bot 116 to grasp the intention of the voice inputter by dividing the words of the input data from the microphone 114 by morphological analysis or punctuation rules. An intention comprehension step (S2) of comprehending meaningful words, and the bot 116 accesses the database server 130 using a communication means and selects relevant words from the database based on the comprehended content. and a voice output step (corresponding to S3 and S4) of outputting voice using the speaker 115, the voice input person can hear the desired content by voice without moving the hand, and the person can hear the desired content by voice. The effect is enormous, such as being able to satisfy the voice input person without having to deal with it.

Next, a bot system 100, which is a second embodiment of the present invention, will be described with reference to FIG.
Here, FIG. 4 is a conceptual diagram showing the bot system 100 which is the second embodiment of the present invention.
The bot system 100 of the second embodiment is obtained by changing the application of the bot system 100 of the first embodiment to automatic response to website inquiries, and has many elements in common with the bot system 100 of the first embodiment. Therefore, a detailed description of the common items will be omitted.

As shown in FIG. 4, when a predetermined website WB is displayed on a display unit 111C of a personal computer terminal 110C, which is an example of a user terminal of the bot system 100 according to the second embodiment of the present invention, a chat screen is displayed. 112C is configured to be displayed.
Specifically, the control unit (or chatbot 121) of the personal computer terminal 110C determines whether or not the predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C.
When it is determined that it has been displayed, the control unit (or chatbot 121) of the personal computer terminal 110C displays the chat screen 112C on the display unit 111C.

For example, when a website WB that introduces company products and services is displayed as an example of a predetermined website WB, a chat screen 112C is displayed on the display unit 111C of the personal computer terminal 110C.
Then, the chatbot 121 transmits to the personal computer terminal 110C, for example, "Hello! Please enter your inquiry!"
Then, as a message from the chatbot 121, "Hello! Please enter your inquiry!" is displayed on the chat screen 112C of the personal computer terminal 110C.

Assume that the user inputs, for example, "What is the difference between Plan A and Plan B?"
Then, the chatbot 121 receives chat data asking "What is the difference between plan A and plan B?"
Then, the chatbot 121 having artificial intelligence control means comprehends the user's intention by segmenting each sentence according to the space rule and comprehends the words meaningful to the intention.

In this example, the chatbot 121 (artificial intelligence control means) grasps that the intent of the user is "tell me about the plan" from the words "plan" and "what is it?".
This allows you to select a category for plan content in the database.
Additionally, it captures entities that are meaningful words for intents.

In this example, we need to know specifically what the difference is between plans. 121 (artificial intelligence control means) comprehends.
Then, it is understood that the content of the question or inquiry is about the difference between the content of Plan A and the content of Plan B.

The database of the database server 130 is provided with data of a plurality of combinations of questions and answers.
Chatbot 121 accesses database server 130 .
Then, from among the multiple combinations of questions and answers in the database, a question relevant to the grasped content is selected based on the words in the chat data.
Furthermore, the content of the answer to the selected question is transmitted to the user's personal computer terminal 110C.

In this example, as an example, a statement to the effect that "the difference between plan A and plan B is the presence or absence of option settings!" is transmitted to the personal computer terminal 110C.
Then, the personal computer terminal 110C receives the chat data from the chatbot 121, and the chat screen 112C displays the message "The difference between Plan A and Plan B is the presence or absence of option settings!" be.
At this time, the speaker of the personal computer terminal 110C may be used to output the contents of the chat data from the chatbot 121 by voice.

As a result, when a user browsing the website WB inputs a question about what he or she wants to know or a problem, the content the user wants to know or a solution is selected from the database and sent back.
As a result, it is possible to perform an automatic answering function for an inquiry in which the user simply exchanges information without reading the so-called FAQ on the website WB and provides a solution.

The bot system 100, which is the second embodiment of the present invention thus obtained, checks whether a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C, which is an example of the user's terminal. When the chatbot 121 judges and judges that it is displayed, the chat screen 112C is made freely displayable on the display unit 111C, and from among the combinations of a plurality of questions and answers in the database, the question from the user's personal computer terminal 110C is displayed. A question related to the content grasped based on the words of the chat data is selected, and the content of the answer to the selected question is transmitted to the user's personal computer terminal 110C. The effect is enormous, such as being able to perform an automatic answering function for inquiries that simply exchange information without reading FAQs and provide solutions.

Next, a bot system 100, which is a third embodiment of the present invention, will be described with reference to FIG.
Here, FIG. 5 is a conceptual diagram showing the bot system 100 which is the third embodiment of the present invention.
The bot system 100 of the third embodiment is obtained by changing the application of the bot system 100 of the first embodiment to voice automatic guidance of information on the website WB. Since it is common with the bot system 100 of , detailed description of the common items will be omitted.

As shown in FIG. 5, the bot system 100 of the third embodiment of the present invention comprises an artificial intelligence speaker terminal 110B and a database server 130 having a database.
The bot 116 of the artificial intelligence speaker terminal 110B divides the words of the input data from the microphone 114 by morphological analysis or punctuation rules to grasp the intention of the voice input person and grasps the words meaningful to the intention.
Then, based on the grasped contents, the bot 116 accesses the database server 130 using the communication means, selects relevant website information from the database, and uses the speaker 115 for the contents of the website WB. It is configured to output sound using

For example, it is assumed that the voice input person, who is the user, speaks to the artificial intelligence speaker terminal 110B, for example, "Homepage of restaurant introduction XX!".
Then, it is input as voice data from the microphone 114 and converted into text data.
Then, the bot 116 grasps the voice input person's intention that "the voice input person wants to know the information on the homepage of restaurant introduction XX".
Next, the bot 116 accesses the database server 130 and accesses the uniform resource locator (URL) of the home page (top page) of restaurant introduction XX.

The home page (top page) of restaurant introduction XX has a section for inputting or designating a place and a genre as condition settings.
The bot 116 recognizes it from, for example, the HTML format source code of the homepage (top page) of restaurant introduction XX, and outputs, for example, "Please tell us the place and genre!"
As an example, the voice input person speaks to the artificial intelligence speaker terminal 110B, "Italian food near Tokyo station!".

Then, it is input as voice data from the microphone 114 and converted into text data, and the bot 116 searches for a place near Tokyo Station in the restaurant introduction XX website WB and information on the Italian genre.
Assume that the information of restaurants "XX Bar" and "Ristorante △△" satisfying this condition is registered.
The bot 116 uses the speaker 115 to audibly output the message "There is XX bar and ristorante △△!".

As a result, the input content spoken by the voice input person is separated by morphological analysis or punctuation rules, meaning that the intention is a word that is meaningful for the intent and the intention. WB information is selected.
As a result, the voice input person can listen to the information of the desired website WB by voice without moving his or her hands.
In other words, in response to a request from the voice input person, the information of the website WB having appropriate contents is automatically selected and output by voice, so that the voice input person can be satisfied without human intervention.

Although the configuration in which the bot 116 is provided inside the artificial intelligence speaker terminal 110B has been described, a configuration in which the bot 116 is provided in a server, like the chatbot 121, is also possible.
Also, although the artificial intelligence speaker terminal 110B has been described as an example of the user's terminal, the smart phone terminal 110A and the chatbot 121 may be used.
In this case, it is possible to convey an image to the user by displaying a picture of the food or a picture showing the atmosphere of the restaurant on the display unit 111A of the smartphone terminal 110A.

The bot system 100, which is the third embodiment of the present invention thus obtained, includes an artificial intelligence speaker terminal 110B having a microphone 114, a speaker 115, communication means, and a bot 116, and a database server 130. In preparation, the bot 116 comprehends the intention of the voice inputting person by morphological analysis or segmenting the words of the input data from the microphone 114 by the punctuation rule, comprehends the words meaningful to the intention, and communicates based on the comprehended content. means to access the database server 130, select relevant website information from the database, and use the speaker 115 to output the contents of the website WB by voice. The effect is enormous, such as being able to listen to the information of the desired website WB by voice without moving the hands.

Next, a bot system 100, which is a fourth embodiment of the present invention, will be described with reference to FIG.
Here, FIG. 6 is a conceptual diagram showing the bot system 100 which is the fourth embodiment of the present invention.
The bot system 100 of the fourth embodiment is obtained by changing the application of the bot system 100 of the first embodiment to automatically respond to the voice guidance of the website WB, and many elements are the same as those of the first embodiment to the third embodiment. Since it is common with the bot system 100 of , detailed description of the common items will be omitted.

As shown in FIG. 6, when a predetermined website WB is displayed on a display unit 111C of a personal computer terminal 110C, which is an example of a terminal of a user of the bot system 100 according to the fourth embodiment of the present invention, a chat screen is displayed. 112C is configured to be displayed.
Specifically, the control unit (or chatbot 121) of the personal computer terminal 110C determines whether or not the predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C.
If it is determined that it has been displayed, the control unit (or chatbot 121) of the personal computer terminal 110C displays the chat screen 112C on the display unit 111C, or activates the chat screen 112C in the background.

For example, when a website WB introducing ABC water bottles as a product of a company is displayed as an example of a predetermined website WB, a chat screen 112C is displayed on the display unit 111C of the personal computer terminal 110C.
Then, the chatbot 121 transmits to the personal computer terminal 110C, for example, "Hello! Please click or tap the part you want to know!".
Then, on the chat screen 112C of the personal computer terminal 110C, as a message from the chatbot 121, "Hello! Please click or tap the part you want to know!"

Assume that the user clicks on ABC water bottles as an example of products on the website WB displayed on the display unit 111C of the personal computer terminal 110C.
Then, "ABC water bottle" is input as chat data as an example of text information embedded in the clicked part by source code or the like, and is transmitted to the chatbot 121, and the chatbot 121 displays "ABC water bottle". Receive chat data.
Then, the chatbot 121 having artificial intelligence control means comprehends the user's intention by segmenting each sentence according to the space rule and comprehends the words meaningful to the intention.

In this example, the chatbot 121 (artificial intelligence control means) grasps from the words "ABC water bottle" that the intent of the user is "Please tell me about the product."
Accordingly, it is sufficient to select a category for the content of the product in the database.
Additionally, it captures entities that are meaningful words for intents.

In this example, it is necessary to grasp the specs of the product specifically, and the chatbot 121 (artificial intelligence control means) grasps that the entity for the intent is "ABC water bottle".
Then, it is understood that what the user wants to know is the details of the specifications of the ABC water bottle.

The database of the database server 130 is provided with data for a plurality of combinations of titles of information and details of the information.
Chatbot 121 accesses database server 130 .
Then, from among a plurality of combinations of titles of information in the database and details of the information, titles of information related to the content grasped based on the words of the chat data are selected.
Further, the detailed contents of the information corresponding to the title of the selected information are transmitted to the user's personal computer terminal 110C.

In the case of this example, as an example, a statement to the effect that "Our newly released ABC water bottle has a capacity of 500 ml and can be used hot or cold! There are four colors: blue, red, gray, and pink" is transmitted to the personal computer terminal 110C.
Then, the personal computer terminal 110C receives the chat data from the chatbot 121, and on the chat screen 112C, "Our newly released ABC water bottle has a capacity of 500ml and can be used hot or cold! The colors are blue, red, and gray. , four colors of pink" are displayed, and the speaker of the personal computer terminal 110C is configured to output the contents of the chat data from the chatbot 121 by voice.

As a result, only by tapping or clicking by the user, chat data is transmitted to the chatbot 121, and contents related to the transmitted chat data are returned as chat data and guided by voice.
As a result, the user can hear the relevant content of the tapped or clicked portion on the website WB by voice without inputting text.

The bot system 100, which is the fourth embodiment of the present invention thus obtained, checks whether or not the predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C, which is an example of the user's terminal. When the chatbot 121 judges and determines that the chat screen 112C is displayed, the chat screen 112C is freely displayed on the display unit 111C. It is transmitted from the terminal 110C to the chat bot 121, and the chat bot 121 grasps the words of the chat data, accesses the database server 130 based on the grasped content, and selects relevant ones from the database. The text of the chat data is transmitted to the user's personal computer terminal 110C, and the user's personal computer terminal 110C converts the text of the chat data into voice and outputs it. The effect is enormous, such as being able to listen to the contents related to the clicked part by voice.

100: bot system 110A: smartphone terminal (user's terminal)
111A... display unit 112A... chat screen 113... (chatbot) icon 110B... artificial intelligence speaker terminal (including communication means) (user's terminal)
114... Microphone 115... Speaker 116... Bot (artificial intelligence control means)
110C: personal computer terminal (user's terminal)
111C... Display unit 112C... Chat screen 120... Chat server 121... Chat bot 122... Chat data database 130... Database server (database)
PC ・・・ Personal computer WB ・・・ Website

Claims (4)

A bot system that transmits and receives chat data between a user's terminal and a chat bot on a chat server,
In the display unit of the user's terminal, the chatbot determines whether or not a predetermined website is displayed, and when it is determined that it is displayed, the chat screen is freely displayed on the display unit;
The chatbot understands the user's intentions by morphological analysis or segmenting the words of the chat data from the user's terminal by morphological analysis or punctuation rules, grasps the words that are meaningful for the intentions, and based on the grasped contents, stores them in the database. Selects questions related to the content understood based on the words of the chat data from the user's terminal from among the combinations of multiple questions and answers in the database, and the content of the answers to the selected questions to a user's terminal . A bot system that transmits and receives chat data between a user's terminal and a chat bot on a chat server,
The chatbot determines whether or not a predetermined website is displayed on the display unit of the user's terminal, and when it is determined that it is displayed, the chat screen can be freely displayed on the display unit, and a predetermined place can be tapped or When clicked, the data related to the specified part is sent as chat data from the user's terminal to the chatbot,
The chatbot understands the user's intentions by morphological analysis or segmenting the words of the chat data from the user's terminal by morphological analysis or punctuation rules, grasps the words that are meaningful for the intentions, and based on the grasped contents, stores them in the database. A bot system characterized in that it accesses and selects relevant ones from the database and transmits them to the user's terminal, and the user's terminal converts the text of the chat data into voice and outputs it. . A bot system program that transmits and receives chat data between a user's terminal and a chat bot on a chat server,
a display determination step in which the chatbot determines whether or not a predetermined website is displayed on the display unit of the terminal of the user;
a displayable step for freely displaying the chat screen on the display unit when it is determined that it is displayed;
an intention comprehension step in which the chatbot understands the user's intention and comprehends words that are meaningful to the intention by dividing words in chat data from the user's terminal by morphological analysis or punctuation rules;
Based on the grasped content, the chatbot accesses the database and selects from among a plurality of combinations of questions and answers in the database the content grasped based on the words of the chat data from the user's terminal and related and a reply step of selecting a relevant question and transmitting the content of the answer to the selected question to a user's terminal . A bot system program that transmits and receives chat data between a user's terminal and a chat bot on a chat server,
a determination step in which the chatbot determines whether or not a predetermined website is displayed on the display unit of the user's terminal;
When it is determined that the chat screen is displayed, an operation determination step of determining whether or not a predetermined part has been tapped or clicked by freely displaying the chat screen on the display unit;
a transmission step of transmitting data related to the predetermined location as chat data from the user's terminal to the chatbot when the predetermined location is tapped or clicked;
an intention comprehension step in which the chatbot understands the user's intention and comprehends words that are meaningful to the intention by dividing words in chat data from the user's terminal by morphological analysis or punctuation rules;
The chatbot accesses a database based on the grasped content, selects relevant ones from the database and transmits them to the user's terminal, and the user's terminal converts the text of the chat data into voice. A bot system program characterized by comprising a reply step of converting and outputting .

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